SHOCKING Demographic of Difficult Lawn Customers

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Lawn Care Life

Lawn Care Life

Күн бұрын

Пікірлер: 196
@pete332
@pete332 7 жыл бұрын
The People your describing aren't happy unless their miserable buddy. I've been in the lawn care business for 25yrs & man there's a lot of crazy A holes out there. I just get rid of them or don't take them on in the first place. Their not worth the headache. A friend once told me, "You know whats sometimes worse than not getting the job ?. Getting the job" lol. Love your videos buddy. Cheers
@timbohouston
@timbohouston 4 жыл бұрын
Sometimes difficult people accept my bid and I immediately regret giving them a price.
@kobelcofan
@kobelcofan 2 жыл бұрын
When a customer fires me and they were a pain I call all that other lawn services in my area and warn them not to work for that customer.
@MIHYLLC
@MIHYLLC 5 жыл бұрын
Jason... I had an elderly mowing client last year, ask me to spray foam a hole in her tree. It required my ladder, so I brought it on our next mow. Using her materials and my equipment, took me about 30 minutes. I then mowed her lawn. She paid our normal amount for mowing, but nothing extra for the tree. A simple gesture of $5 would have went a long way with me, just to let me know my time is valuable... but nothing. It bothered me for several weeks. I finally had to release her from service as I didn't want hard feelings to fester. It does seem some of my older clients feel entitled to free and extra services.
@lawncarelife
@lawncarelife 5 жыл бұрын
That's a good example. Thanks for sharing
@grasssnake3826
@grasssnake3826 7 жыл бұрын
The elderly are the most difficult to work for..I had one lady, not anymore, she would call me all the time about this and that, sending me text messages wondering where I was and have all sorts of crazy request. She lived in a million dollar home and she would act like she's struggling and complain about bills. Then one day she asked me to trim the hedges and I told her the price and she responded "ooooohh, I thought that was included with the mowing?" This lady lived in a mini castle with a double hedge row all the way around! Hell no! Needless to say we went our separate ways haha
@marsoneonone1234
@marsoneonone1234 7 жыл бұрын
Fuck man I hear you the rich people can be worst...... They can lick my ball sack and suck the juice.......middle class are much easier and they understand,,,,,,,,,, Stay away from the poor thats a given,,,,,,,,,,,,, Single old ladies are the best as long as they trust you and never overcharge, I dont work for east indians or asians just my 2 cents
@nickc2708
@nickc2708 7 жыл бұрын
G37Jason M I think marsoneone or whatever his name is a street thug commenting on how he feels when he sees a nice house, seeing he lives on the streets.
@rodneyricket9746
@rodneyricket9746 7 жыл бұрын
A good way to get a million dollar home is to exploit your workers.
@marsoneonone1234
@marsoneonone1234 7 жыл бұрын
Well let me say that I do not talk like this everyday
@NeilLB7
@NeilLB7 7 жыл бұрын
Wait...you worked for former Speaker of the House Nancy Pelosi (D-California)?
@santosgalvan6076
@santosgalvan6076 7 жыл бұрын
this was great. One of my first clients was an elderly man who always wanted the lawn cut shorter. He wanted it done shorter so that I wouldn't have to go back every two weeks. The last time I cut it, he followed me the whole time. It was so frustrating.
@johnflindell5701
@johnflindell5701 5 жыл бұрын
Great video, thank you for explaining so clearly. I’ve definitely found over the years that some customers I could never please and the majority of them were old. As you said, you can’t keep everyone happy.
@dhix2388
@dhix2388 7 жыл бұрын
there is some people take kindnest as weekest. they will work you for nothing as long as will do it. drop them quickly.
@dandylawnandmaintenance4407
@dandylawnandmaintenance4407 7 жыл бұрын
You videos are always spot on. I have a story. I did mostly renters last year on purpose. Because they only need the lawn cut and they dont care about anything else and are happy I may add. High end customers and as you say older people many times are the worst. Not all but many. Makes me want to take on more renters at times. Hahaha.
@cbthethird
@cbthethird 7 жыл бұрын
I agree- the only problems I EVER have from customers are from the OLD ones.
@donna-donna
@donna-donna 5 жыл бұрын
I love how you are not trying to offend anyone in your video, but trying to tell your story!! 💕 I'm a fan
@lawncarelife
@lawncarelife 5 жыл бұрын
Thank you
@simonbleed2029
@simonbleed2029 7 жыл бұрын
I usually have to put everything in writing via a very detailed proposal for them to read and sign. that way when they say something like" You didn't weed trim my flower bed low enough " I can then say" You need to look at section so and so in your proposal regarding bed weeding" I know its bad that I have to do that but it saves me a lot of trouble in the end
@moseshall4361
@moseshall4361 7 жыл бұрын
I had a person call me about a cleanup or a driveway weed job I don't know what exactly it was but she wanted help and I told her I would check it out for her and asked when would work....we got that figured out then she called back and said it wouldn't work n we planned another approx time. We'll a little later she called back saying I wasn't professional this that n whatever blah blah blah, I was driving when she called so I dint clearly understand her but she was saying something that she was gonna let people know bout me and how im this n that blah blah! Its hard sometimes to hear that stuff, n not take it wrong...but theres some people you can't please.
@RedneckBeach
@RedneckBeach 7 жыл бұрын
As a web developer I have this issue come up with my customers too. I like watching your channel. Keep up the good work. :-)
@davidhintz1806
@davidhintz1806 7 жыл бұрын
This is one of your best videos. I know this is true. No matter how old my folks get, they will never act this way, but they know people who have been doing it for years.
@gregstickler3798
@gregstickler3798 6 жыл бұрын
I’m not making excuses because I’m also a contractor But I’m 61 and I’m noticing change in my life more of an understanding for senior people Dementia mind issues short temper etc... are a concern when we get older Having said that some are impossible no matter what you do I have some that are so sweet
@JoeDoe2
@JoeDoe2 6 жыл бұрын
Speaking of twigs in the yard, what about an after-storm condition, or just an old pecan tree with dead limbs in it that are constantly dropping sticks? You don't want them destroying your mower blade, so what do you do? If there are more than a few that are obviously visible which you can pick up by hand in 2 minutes, at what point do you charge extra? And how do you get them up? Rake the entire yard? That could take a long time, and if the grass is high, you wouldn't get them all cause they're down inside the grass and still dull the blade and tear up the housing.
@bryanlovesjenn
@bryanlovesjenn 7 жыл бұрын
Today! I quoted a 70 something old ladies yard. trash everywhere junk everywhere! I quoted her what I believed it to be worth. She got all upset and ugly telling me how thats outrageous! I smiled and told her thank you for the opportunity. It's hard to not get a little upset. But hey its all good. She wouldn't be a good fit for me and so on. Great video. Thank you for your videos!
@KylesLawnCare
@KylesLawnCare 7 жыл бұрын
I love the Chick-fil-A example. I looked it up and like you said a bad review because one of the drinks were wrong. Really I get the wrong drink myself sometimes. lol But if your like me I always try to please everyone and the simple fact is you can't 👎
@aosaos6821
@aosaos6821 7 жыл бұрын
great video.. I actually charge old people less sometimes.. because money is different to them . Basically if u do them until death or dementia... you have done incredibly well
@HustleSenseiMikey
@HustleSenseiMikey 7 жыл бұрын
aos aos does old people's money go farther when spent?
@straightfromthefield7244
@straightfromthefield7244 7 жыл бұрын
I think every LCO runs into people like this every year. I just had a guy refuse to pay for a yard cleanup...had before and after pics (among other evidence). I got the cops involved because it is a criminal offense in GA to steal services. Less than 24 hours later I was payed online. The guy then left me a nastygram voicemail, but I rendered it irrelevant. Can't focus on the bad when there's too much good to be had.
@benk3124
@benk3124 7 жыл бұрын
Straight From the Field Man! I wish we had that law in Texas! That could seriously come in handy about now! 😄
@straightfromthefield7244
@straightfromthefield7244 7 жыл бұрын
The Lawn Barbers Lawn maintenance and landscaping service It's GA Code 16-8-5. There's a website called Municicode that is an online database of local ordinances, codes, and laws. Many states have a theft of services statute in their code, but may not have a formal heading for it like GA. Mechanics liens do wonders too.
@CajunJosh
@CajunJosh 7 жыл бұрын
Straight From the Field Check Texas Penal Code chatter 31.04. Now this does not guarantee you won't run into he said she said issues or lazy officers or a lack of evidence that you actually did the work but it is in the law. We used to arrest drunks all the time for this when they refused to pay the cab fare.
@keithhunt8
@keithhunt8 7 жыл бұрын
Straight From the Field I'm in Georgia. Gonna have to look into that. I don't have too many issues with that, but there have been a couple over the years. What about bad checks?
@twosencefromcleveland6084
@twosencefromcleveland6084 7 жыл бұрын
As I am 59, my gut clenched a little when you said "the old". As you went on I realized that your business problems are very much like mine. I've been doing drywall since I was 16, but the differences are that age hasn't been the difference; it's attitude. The worst customer I've ever had was a preacher, and I have had a disproportionate number of problems from those of "the cloth". It is not a God problem, but more the attitude of arrogance. Some grow more arrogant with age, some with privilege. Just like you, I have strived to satisfy someone so much that I have had them sign-off a job after which I informed them not to call, or recommend me again. The times I have done this I have never regretted. I have had humble older folks, drinkers, gays, all races (I'm white) give a little extra. I have also walked away from homes that looked like museums; yeah, they're really going to want a drywall job done in here? Anyway, you seem to be very professional and will enjoy continued success. Thanks!
@lawncarelife
@lawncarelife 7 жыл бұрын
+twosence fromcleveland good point. You are correct that good and bad customers come in all shapes sizes and ages
@esmeraldamansky826
@esmeraldamansky826 5 жыл бұрын
Is not you is this people. Same are older.they has diferent problems like pains.but. same nice other not nice to. But other are alone no family. In so on. You d o you job well.that the important . they has money. They dont has not one. Are miserable .you doing goog job.i am a care giver. I understand you senior are the best to me.
@donnieharrelson1712
@donnieharrelson1712 6 жыл бұрын
I loved this video, the more i watch, the more i like, i like all your videos, but this one i can really relate to. I've been watching your videos for about 3 years. I've learned a lot. Keep up the great work. Thankyou Donnie
@lawncarelife
@lawncarelife 6 жыл бұрын
Good to hear from you. Glad you have found the videos helpful
@nemonobody4747
@nemonobody4747 7 жыл бұрын
Thank you again for sharing your wisdom in the self employed field of business. I am thankful for your videos and the help they provide
@lawncarelife
@lawncarelife 7 жыл бұрын
Glad the videos are helpful
@CountrifiedCanadian
@CountrifiedCanadian 7 жыл бұрын
Man oh man.. someone hit the nail on the head with this video!...
@brandonmurphy8837
@brandonmurphy8837 7 жыл бұрын
Jason your lawn videos are the best ones I have seen .
@lawncarelife
@lawncarelife 7 жыл бұрын
+Brandon Murphy thank you. Glad you enjoy them
@hallaw9064
@hallaw9064 6 жыл бұрын
Do not.... do not work for FREE never ever!
@hughmungus1374
@hughmungus1374 4 жыл бұрын
Got the same problem with old people in Minnesota. They are retired and have time to inspect every square inch of their lawn. I used to paint houses before getting into lawn care and it was the same deal. Was painting railings on a condo 3 stories up on a boom lift. This woman who looked 80 years old came up to the window and pointed out microscopic paint flecks on her window. I could barely see them. I don't know how she saw them. If you were back three feet from the window you couldn't tell they were there. I had to get my face almost up to the window just to see them. She sat there for 5-10 minutes pointing out these tiny specks on her window. This was about 10 years ago. It still amazes me to this day someone in their 80's had that good of eyesight. I bet she cleans the corners of the mirror in her bathroom with a Q-tip.
@SouthernStyleLawnCare
@SouthernStyleLawnCare 7 жыл бұрын
Lol I have a person who leaves the little letters... "Older Couple" Not to mention I am giving the a heck of a deal. I am about to cut them off to say the least. We need local forums of people to avoid...
@John-uj9zy
@John-uj9zy 7 жыл бұрын
A Customer Blacklist. The old lady next door is a perfect example. She gets a new lawn service at least once a year. She only seems to get start-ups and old guys probably mowing on the side. I've seen some hilarious rigs parked in her driveway. Ive been told she has always been single. Total old maid. I've never even offered.
@juliorendon211
@juliorendon211 6 жыл бұрын
I’m with you on the forums of people to avoid!
@jonboysprowash7845
@jonboysprowash7845 7 жыл бұрын
These stories are great. lol I think we could talk for days with some of the customers we have. I had a lady talk to me in her front yard and say her yard looked great. Then called me 5 days later and fired me because she didn't like what I did and all I did was trim her yard.
@pigslayer106
@pigslayer106 7 жыл бұрын
SO TRUE Jason. Just laugh in their face when they fire you for no reason. Just mark them off your list
@josephbryant7006
@josephbryant7006 6 жыл бұрын
Jason, just before you spoke about the standard, you were talking about picking up sticks, which I don’t mind but my question for you is when you give a customer a good deal and your agreement is to show up, weed trim and blow, do you feel like it is the customer’s responsibility to make sure sticks, limbs etc are all picked up and the yard should be “mow ready”?
@lawncarelife
@lawncarelife 6 жыл бұрын
I think if it's a few sticks after a storm that is understandable. If it is a constant problem then it would need to be discussed with the customer what are the expectations
@josephbryant7006
@josephbryant7006 6 жыл бұрын
Lawn Care Life, thanks for the reply. I feel like that’s going to be what has to happen. It’s almost as if they purposefully put stuff in the yard, almost as if they are “going to get their money’s worth”. I love all the videos man. They are helping a lot.
@foxiedogitchypaws7141
@foxiedogitchypaws7141 6 жыл бұрын
Offer people a pair of sizzors so if a blade of grass causes a problem, they can use the sizzzors to maintain the way they want. I had a business for 25 years also dealing with families and I was asked to babysit their dog,cat,kids,parents, and some are my good friends now, some are not, personality conflict is all I can say They will use you because they look at you not as a business owner but as a yard boy or a person to clean their homes and you don't have a PHD added to your price quote. I watch your videos for DIY lawn care, as I'm in north east Al. and I do it myself at 61, not yet old (lawnrey) person. Lol
@johnbailey9682
@johnbailey9682 7 жыл бұрын
My worst customers yes and I had more than one my worst worst customers were the church's ! They just do not want to pay they expect free service ! Really it cost us money to do there yard plus anything else they want. It did not take us long to drop them . I will never take another one and far as the seniors they have been really great people to deal with. I think they know they need the help and are very happy to see you there. All of our lawns they pay in advance so that has been the way to go as well.
@jimjones1678
@jimjones1678 6 жыл бұрын
well if you could maintain the church property at no charge then the pastor could afford extra lap dances on friday nights
@rodneygiovanatti5425
@rodneygiovanatti5425 5 жыл бұрын
Thanks for the great videos. Really enjoy hearing the great advice you offer.
@lawncarelife
@lawncarelife 5 жыл бұрын
Thank you. I'm glad the videos are helpful
@Brandr1
@Brandr1 4 жыл бұрын
I was in pest control for 14 years. I found that the hardest people to get my money from were the middle aged, very well to do folks. Not only were they difficult to get paid from, but they would get upset if you called them and told them that they need to pay. I can't say that I ever had problems with elderly people, none that stands out to me. I also found out early on that some folks no matter the demographic, were quick to blame me for the fact they didn't pay. I tried to educate all my customers on what they can realistically expect from my services, my guarantee, and the pesticides we used. It cut down on misunderstandings and if one had a complaint that was not legitimate, I would remind them of the beginning conversation.
@jamesyork3739
@jamesyork3739 7 жыл бұрын
Cool stories man, Thanks for sharing!
@14moldyhamsandwich
@14moldyhamsandwich 7 жыл бұрын
they have a scheduled day which may vary with weather etc. my customers have my check ready . they understand how i roll. every spring i give them a ziploc bag. check is waiting for me without fail every week. i remove check from under doormat. it wont get wet etc if it rains. simple system.
@dirtyhoefarms2024
@dirtyhoefarms2024 Жыл бұрын
YES!! SPOT ON!!! Sweet to begin with - then complain & criticize every little tiny over-the-top thing - we learned that we cannot please people like this so we just don't return - Old people have NOTHING to agonize over so they AGONIZE over the tiny things ...... Makes me think .... better to "not" deal with them than to be them ..... LOVE the videos!!!
@ThisGuyWantsBeer
@ThisGuyWantsBeer 7 жыл бұрын
You make some really good points, but for my area as far as old people, the single old guys pay on time as well as the old couples, the single old ladies get real picky and aggravate all the time, so I stay away. I've always had great luck with anyone 40's-50's because they always pay on time and understand how busy spring is. Absolutely hate the 20's to 30's and muslims. Arrogant, never pay, always want to cut you down. I've actually had great luck with the Rich crowd, especially in the 500k to 750k homes.
@CTSCAPER
@CTSCAPER 7 жыл бұрын
The older I get the less patience I have for people who feel a need to complain or go ballistic on me.
@fred4513
@fred4513 7 жыл бұрын
I have agree with David Well!!! Single women, kids or not, and older ones also!!!
@donhall8551
@donhall8551 7 жыл бұрын
Love your vids man , keep them coming . I am in Russellville , Alabama.
@robomanrobo6777
@robomanrobo6777 7 жыл бұрын
Great videos mi man keep up the great work! Great unique lawn care videos format great jobs!
@ProjectKeyMow
@ProjectKeyMow 7 жыл бұрын
LMAO, the category I'm talking about is olllld. man you had me laughing
@davidproffitt7671
@davidproffitt7671 3 жыл бұрын
Agreed on everything you said. Hang in there. Its just a part of doing business. Only go so far and let them go
@jakehendrix6645
@jakehendrix6645 7 жыл бұрын
Great video! I have experienced some of the save stuff
@happilyretiredmark2964
@happilyretiredmark2964 7 жыл бұрын
Best clients I have are second home folks. I love them because I show up and nobody is there. Do the job and when I leave...still nobody there!! As for Chic Fil A....you may have to chalk me up with the unhappy...I do the surveys to get the free food and they are 98% of the time great reviews but I do tell them that the "my pleasure" comment gets on my last nerve. I was taught and have used "thank you" my entire life but every time I say it at CFA I remember too late and sure enough I hear "my pleasure"!
@greenlawnaugusta3100
@greenlawnaugusta3100 7 жыл бұрын
as time goes on.. stride for contracts with cancelation penalties of minimal 6 apps... put them on contracts with a credit card on file... as soon as they cancel early or ask for more than the standard .. smile .. refer too contract.. if they cancel jump for joy.. heres a pile of easy money if you so choose... NEVER LET EMOTIONS BECOME APART OF BUSINESS
@tannersteinborn7487
@tannersteinborn7487 3 жыл бұрын
Completely accurate. Old people are either great or terrible clients. They will either complement you and tip you or say your overpriced and complain about everything.
@coollasice4175
@coollasice4175 7 жыл бұрын
Good stories. With some people, *the more you give, the more they want.*
@ProjectKeyMow
@ProjectKeyMow 7 жыл бұрын
have you fully transitioned from mowing to treatment or do you still mow a little, and how did you drop your accounts?
@jimdoss6336
@jimdoss6336 7 жыл бұрын
man you are so right I have all of those kind of customers through the year some people just change lawn guys ever year
@danfontaine6992
@danfontaine6992 3 жыл бұрын
Jason one of my roots is a mobile home park I have 40 lawns in there I've been in that part for 20 years I've had some of the same customers for 15 to 20 years most of them are super nice and grateful for what you do every once in awhile you do go to customer that is starting to get up there in years and they're not really sure what you're doing and you have to explain to him one of my customers is 103 years old in a sharp as a tack and still driving some of my worst customers some of my worst customers are some of the ones that live in nice expensive homes and they want to try to save as much money as possible and they act like you're not doing a good job when you are and then they tried to cheap you on the price on everything
@adanvaldcontreras4283
@adanvaldcontreras4283 7 жыл бұрын
some lady had me changing light bulbs.. and batteries on her smoke detectors. LMAO.
@connorrussell5025
@connorrussell5025 7 жыл бұрын
It seems like it's the people you do the most for are the ones who end up treating you horribly and start trying to take advantage of you. The people who I always give a really good deal and do all the extra work end up canceling on us. The people who I end up charging the right amount or way too much end up being my best. I have one lawn priced way above my market price and they give me a 10-20% tip on my bill every month. This is crazy and I love that they tip because I'm already making a lot of money on it.
@northtexasturfpros6968
@northtexasturfpros6968 7 жыл бұрын
Jason!! Really good video my man. I could tell you were having a little fun on this one. It looks like this was building up a little. lol I outright laughed a couple of times seeing you get a little worked up thinking about those crazy customers. Good advice though. Don't let them get to you and stay to your standard of excellence
@lawncarelife
@lawncarelife 7 жыл бұрын
+Aletheia Ventures thanks for the comment. Yeah, I get a little heated retelling the srories....at the end of the day, it is just part of running a lawn business
@dhooter
@dhooter 7 жыл бұрын
Always remember if it were easy everyone would be doing it. If everyone was the same it would be boring. They crazies are amongst us for a reason. They break up the monotony of day to day life. People like you mentioned are pure entertainment and the best part of it is that they have no idea they are unreasonable nut jobs. Ha ha
@paul.maplelandscaping1004
@paul.maplelandscaping1004 7 жыл бұрын
Fantastic video, l have exactly the same problems and l operate to the same standards os you.
@GlynRobinson
@GlynRobinson 7 жыл бұрын
I enjoy your videos, Jason.
@14moldyhamsandwich
@14moldyhamsandwich 7 жыл бұрын
been landscaping for 34 years i work alone never call in sick (no one to call) never late no bs. bottom line is this. do not bill people. you are not a bank, or a creditor. train your customers from day 1 (pduc) payment due upon completion. if they dont agree to it, f em. move on to the next one
@paraglidersean2698
@paraglidersean2698 6 жыл бұрын
Paul Bissonnette. How do you do it logistically? People work during the day & you can't drive around trying to collect money.
@keithhunt8
@keithhunt8 7 жыл бұрын
Preach it brother!
@42swissmocha
@42swissmocha 7 жыл бұрын
Retired people often have more time on their hands. People who work are too busy to notice and/or care about every single imperfection. Every yard has weeds somewhere, unless of corse they have the True Green guarantee.
@triumphovertragedy7860
@triumphovertragedy7860 7 жыл бұрын
Emily Burcham yes MY Father is perfect example.. he knows everything that is need to know in our block... I'm like do something... come work for me if your friggen bored. Geez!! I'm not a fan of people watching other people, unless it's them watching my company and seeing when I can give them a quote.. lol
@truthseek3017
@truthseek3017 6 жыл бұрын
Emily Burcham very true
@VladTheImpalerTepesIII
@VladTheImpalerTepesIII 7 жыл бұрын
The good think about ornery old folks is that most of them won't go online to give you a bad review. LOL. However, as time progresses this doesn't hold true as much. But as for today, it's still holds true for the most part. LOL.
@paulcovill9463
@paulcovill9463 7 жыл бұрын
Hay stop picking on us, 69 and love to mow, Pau, Old Time Mowing, I find it works better for me, not to worry about customers paying, if they don't pay, and yes i need the income, Lord Bless them, I have always been bless, with one or two new customers the next day. its works, Love your video, Have a great year. Paul
@lawncarelife
@lawncarelife 7 жыл бұрын
+Paul Covill thanks for the comment. I Hope one day I will be able to have your attitude. I'm glad to know that I have a few older guys watching my channel
@padroooo
@padroooo 3 жыл бұрын
What you are describing is the way bees get kind of nasty at the end of summer knowing that the end is near, it's total frustration and it has nothing to do with you. I am old myself.
@kedricpitman8172
@kedricpitman8172 7 жыл бұрын
I had a retired veteran who lived on his monthly pension and unless I showed up exactly on the day of the month he was paid he spent his paying the lawn Care and went gambling with his sister Needless to say I don't mow his lawn anymore.
@BluepitJess
@BluepitJess 7 жыл бұрын
great video.. I can definitely relate.
@GrassNectar
@GrassNectar 7 жыл бұрын
Chick-fil-A makes me happy!!
@JP-ro8cx
@JP-ro8cx 6 жыл бұрын
I'm sure you did a great job, but older folks have been around, ya know? They have probably been ripped off a few times. Secondly they hate to spend money. I used to push mow grass for $5 an acre. Now they want $100 an acre to ride and mow for an hours work.
@JL-qo7cs
@JL-qo7cs 7 жыл бұрын
The seam on the siding on your shed should be staggered shouldn't it?
@jeffmitchko9201
@jeffmitchko9201 6 жыл бұрын
I have found that rather than wasting 20 minutes on a client I will never please I can give 5 extra minutes to 4 clients that are good, and now I've got 4 people that will brag to their friends how good their lawn guy is
@lawncarelife
@lawncarelife 6 жыл бұрын
Can't argue with your logic. Thanks for sharing. I agree
@TeamWagy
@TeamWagy 6 жыл бұрын
The chic fil a analogy was great! 😂 Great video
@lawncarelife
@lawncarelife 6 жыл бұрын
Thank you. Glad to help
@ammermanlawns
@ammermanlawns 7 жыл бұрын
Great video
@MrTonyharrell
@MrTonyharrell 7 жыл бұрын
You know Angies list right? We need Jasons list, a database of difficult or deadbeat customers! 😄
@jonathonrossebo1783
@jonathonrossebo1783 5 жыл бұрын
After watching this I shouldn't feel too bad about having a couple clients fire me.
@codykanger9383
@codykanger9383 6 жыл бұрын
I started laughing when he mentioned the picture. I had an older lady in a wheel chair ask me to take out her garbage. I thought no big deal, takes a min... adult diapers!!! Wth
@joshuawaring8785
@joshuawaring8785 7 жыл бұрын
It's not old people, it's retired people. For a guy that works all week, you are a blessing. For a guy that has the time to baby his hedges, you are just one more thing that makes him feel useless. He resented you before he ever met you. It isn't his fault, it isn't yours. He probably spent all week convincing a family member that he wasn't too old to go back in that yard and reclaim a little of his sense of polurpose.
@lawncarelife
@lawncarelife 7 жыл бұрын
+Joshua Waring very well said. I think you are exactly correct
@joshuawaring8785
@joshuawaring8785 7 жыл бұрын
That will be us one day, God willing.
@triumphovertragedy7860
@triumphovertragedy7860 7 жыл бұрын
THATS WHY I TELL a lot of people the old lady will make you go under. Stay away if possible
@mainemonty
@mainemonty 7 жыл бұрын
1-2 percent of all customers in any business cause an inordinate amount of agro....yessah...cheers
@ronmatthews5515
@ronmatthews5515 5 жыл бұрын
How do you handle ex employees starting their own lawn care business and undercutting you and taking some of your accounts ?
@SurviventheOnslaught
@SurviventheOnslaught 7 жыл бұрын
older folk have nothing to do, plenty of money but if they feel you aren't paying attention to them look out, plus they come from a time when money was tighter and are stuck in a penny pinch mode
@lakesidelawns5309
@lakesidelawns5309 7 жыл бұрын
well said👍
@rbljackson
@rbljackson 7 жыл бұрын
Can I get an AMEN@@@@!!! LOL.....right there with ya Jason! So true.....SO TRUE> its hard to NOT let it get to ya though.
@vicenteresendez3564
@vicenteresendez3564 6 жыл бұрын
Yes
@josh-e3j
@josh-e3j 7 жыл бұрын
This is so funny, I love your stories Jason. You sound just like me I've had all of these things happen to me. It's so true that some of the most wealthiest people are the ones that don't pay or hard to please. And yes I totally agree with you about old people. Lol they think that their price is a deal and won't budge. Just a different generation set in their own ways. Some even seem to be controlling as well. I call all these types of stories with the type of people the "politics of mowing" always wanting something for nothing. I've got to do a video myself about some of my stories. We need to keep a diary or daily journal about these things that we may forget in the future lol. Keep up the great work enjoyed your video
@lawncarelife
@lawncarelife 7 жыл бұрын
good to hear from you. Glad you can relate to the stories
@kennydean2595
@kennydean2595 7 жыл бұрын
I had an old lady I had worked for 15 years but I had to let her go. paid on time but my god she called more than the other 75 combined.
@boutcha1
@boutcha1 7 жыл бұрын
I don't think I'd want 6 applications a year. But, if you can get it, go for it.
@jtrevino12345
@jtrevino12345 5 жыл бұрын
Too funny! Chick fil a, you smile too much! I cant stop laughing!!! Good video.
@lawncarelife
@lawncarelife 5 жыл бұрын
Thank you for the comment. Glad you enjoyed the video
@jtrevino12345
@jtrevino12345 5 жыл бұрын
@@lawncarelife Man you put up some great videos. A buddy and I talk grass on a day to day basis and were constantly sharing your videos back and forth. Quick question, is there a chemical out there to make the transition from winter rye back to Bermuda faster? Meaning to kill off the winter rye in early spring.
@LawnJohnSilver
@LawnJohnSilver 6 жыл бұрын
Just subscribed, You have some good content, ill follow you.
@lawncarelife
@lawncarelife 6 жыл бұрын
Welcome and thank you
@dirkdiggler8330
@dirkdiggler8330 2 жыл бұрын
My best customers are old. My worst customers are elderly. 🤷‍♂️🤣😆🤣
@JerrybuddmanDB4L
@JerrybuddmanDB4L 7 жыл бұрын
I need this one I had a lady yell at me
@thehowtogoto6300
@thehowtogoto6300 7 жыл бұрын
yea...
@zuker1952
@zuker1952 6 жыл бұрын
ROFL I'm trying to understand if I resemble those remarks. I just turned 66 and have been disabled for over 10 years. If someone knocks on my door before noon it will wake me up and I'll introduce my cranky side. If they are trying to sell me something I'll present them with such a splenetic diatribe that the blue cloud will follow them all the way home. On the other hand if you encounter me between noon and 6am you'll find me as 'normal' as anyone else you may encounter that day. If I become your customer I'll be one of those who will tell you flat out if you don't charge enough. If I wouldn't do it for that price then you shouldn't either. We all have our idiosyncrasies and now you know this old guy's. Cheers. Enjoy your videos, keep up the good work. Think about making a set of training videos that covers every thing imaginable. Then offer them for sale because there's good money in digital marketing and you only have to write/film it once. Between periods of retirement I considered getting into that line of work but didn't have a clue about what I would need, how to prospect, and how to price. I'm down for good this time but still on occasion wonder what it would have been like. If you had been around to train me I would probably still be at it. Just my 2 cents from a cranky old person. Maybe not so cranky, it's 9 pm which is my noon :-)
@lawncarelife
@lawncarelife 6 жыл бұрын
Thanks for sharing your perspective. When I get old, I will probably be cranky
@mrbrown6421
@mrbrown6421 6 жыл бұрын
Nice honest discussion regarding the elderly. I'm a young 57 guy, but by now I've realized humans form their social behavior at a young age, and carry it forward. As much as we want to 'respect our elderly', their is a good chance that if we witnessed the behavior of SOME OF THEM at age 30,40 or 50, we would have steered clear of them. (NO, I do not mean ALL elderly). Another harsh reality of ageing that can not be adequately explained is the realization that their youth has been slowly stolen away by the passage of time. Retirement is a great shock to many, since most of life's familiar people and places suddenly no longer exist. Your youth, energy and friends are gone, and left alone to enjoy the 'Golden Years', which is a bunch of BULL STUFF! As the years rapidly pass for an older person, they witness their friends dying, becoming crippled by stroke, bed ridden by illnesses, etc, and see this as the fate that awaits them. The great questions of life haunt the elder. This is it? Now I just wait to die? Bitterness and resentment will kick in, and they will blame anyone and everyone else, because they can't blame Father Time. The young will never understand this, until they too are worn down by the passage of time. Life is a wonderful opportunity, and the sooner we learn to appreciate it and others, the easier our journey will be as we move towards one of my favorite places to cut grass... ...the cemetery. Again, I am not referring to all of our elders, so turn off the flame throwers. Best to All, Mr. Brown Florida
@dirtlint8311
@dirtlint8311 7 жыл бұрын
good story
@frankevans588
@frankevans588 7 жыл бұрын
To the first story, I would have told him 'Thank you sir and have a great at"...ya old geeza you
@Torpedomtb
@Torpedomtb 7 жыл бұрын
Dude. That is a common tactic with hotrod shops. People will negotiate a repair or a mod to something. You agree on work and such. Then in mid course the guy will say oh while your at it can you do this and/or that and you agree to do it and not negotiate additional fees. Or possibly in mid course they want something done that is beyond your scope of experience so they take it somewhere to get it done then back to you and the person who did that job messed up your work and blame you for it. The point is, before you do work, get a contract of expected work to be performed and cost for the work. Anything outside that contract draw a new contract or say it is not in the contract and not your expertise. That way it is written down on what is expected. It does not matter what others before have done. It is what is in writing. If they want you to trim bushes and stuff in addtion just renegotiate contract. Tell them you are a business and X dollars cover Y amount of work. If you say $40 an hour and your yard takes 30 minutes so that is $20. And bushes will take an additional 30 minutes.... what ever it is. They have either become ignorant of the fact people are being nice or they are using it for their advantage. Just say I am in the business to make money, and I dont work for free.Sometimes it is better to let problem customers walk than take the work on then it bite you later.
@bobbelsekwol
@bobbelsekwol 7 жыл бұрын
It's when you price a lawn/ job and they argue over the price. Bye bye.
@TheHuckHD
@TheHuckHD 7 жыл бұрын
didnt know tom brady did lawn care
@TheHuckHD
@TheHuckHD 7 жыл бұрын
im actually dead lmfao
@awynn6945
@awynn6945 5 жыл бұрын
I like this story telling lol
@SomeBuddy777
@SomeBuddy777 6 жыл бұрын
This ollllllld ornery cat knows that some people are going to hate you for free anyway. Don't give them any extras to do so! 😅
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