Sky Glass - Everything you need to know 2022

If you are thinking about buying the Sky Glass TV or, if you are wondering how the #SKYglass #TV compare to Sky Q this video will help you. Here are over 30 of the most frequently asked questions on the internet answered. The answers have been verified by SKY themselves :) That's why this video is sponsored by Sky. #Ad
00:00 - Skip worthy intro
00:44 - minimum contract
00:57 - Sky Glass maximum finance term?
01:12 - Minimum credit score for Sky Glass finance?
01:26 - contract term
01:46 - what happens if I cancel sky glass?
02:01 - How long is Sky Glass TV Warranty?
02:18 - What happens outside of warranty?
02:46 - What Internet speed does Sky Glass require?
03:26. - Can I buy a Sky Glass puck without the TV?
03:50 - how much are sky stream pucks?
04:10 - How much is 4K UHD & Dolby Atmos?
04:36 - Can I have Sky Q & Sky Glass?
05:06 - Are there hidden charges?
05:41 - Sky Glass Connectivity
06:10 - Do sky glass pucks have 4K UHD?
06:29 - Do sky glass pucks have voice control?
06:46 - Can I use an external sound system with sky glass
07:21 - Does sky glass have bluetooth?
07:49 - Does Sky Glass have a media player?
08:01 - Does Sky Glass have a USB port?
08:33 - Is Sky Glass good for gaming?
09:02 - Will sky glass work in other countries?
09:24 - Will Sky stream pucks work far away from the Glass TV?
09:50 - Can Sky Glass record live TV?
11:02 - What happens if my internet stops?
11:35 - Is there a delay on live TV?
11:57 - Can I cast to Sky Glass from my phone?
12:23 - Does Sky Glass support screen mirroring?
12:39 - Can I use my BT sports subscription on Sky Glass?
13:07 - What apps are included with my sky glass subscription?
13:26 - Will my old Sky store purchases be available on Sky Glass?
13:41 - How many speakers are in sky glass?
13:56 - How powerful are the sky glass speakers?
14:09 - Do I have to use voice controls on Sky Glass?
14:39 - Sky Glass price
14:54 - Is Sky Glass right for you?
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[@WhatGear]

If you have any questions that were not covered in this video. Hit me up a little comment, I’ll find you the answer 😌

[@stufalla]

does sky take away ur dish when getting sky glass or do you have to remove it urself?

[@shanabeg8359]

Can you record , pause , forward and rewind ?

[@shahbazmohammad0]

Hi I've just bought the sky Glass and found the sound is absolutely rubbish it sounds like a tin can. or is there something wrong there?

[@roz3360]

I would call them out mines perfect love

[@shahbazmohammad0]

@@roz3360 Yeah they exchanging this Tue. Hope there was an issue with it coz don't know wat I'm gonna do if that is how it sounds

[@paulb9453]

Excellent review. I realised I spent all my time deleting shows and series on my HD+ box, and storing stuff I rarely watched again. Glass is perfect, so far so good

[@ukvaper3172]

Very fair and unbiased review. I like the built in speakers and UDH on pucks, but feel everything else is a downgrade from SkyQ. The charge for ads and not being able to record live TV is a let down.

[@WW-tg5pu]

It's not a letdown. Sky don't advertise it as a new version of Sky Q. Sky Glass is a streaming platform.....a completely different offering to Sky Q.

[@darrendoheny9768]

@@WW-tg5pu yes so his points stand. As a streaming offering it’s a downgrade.

[@WW-tg5pu]

@@darrendoheny9768 Having sent mine back owing to a ton load of issues I am with you on your points now. From what I hear there are still a lot of issues with it

[@RASPUTIN_GB]

No, if the TV breaks down after 2yrs you are still covered in the UK regardless of the warranty period and Sky are responsible as the Consumer rights act states the equipment must last for a reasonable amount of time and be fit for purpose so I wouldn't worry about a timed warranty.

[@Scuzzfest]

Great FAQ, was here for the sports delay question. Just to clarify, 15-20 seconds is ages if you've ever been in a busy group chat all watching the same thing!

[@itsrichyx420]

Just ordered my 65" today for delivery Monday, can't wait :)

[@cliffordcowie93]

You will regret it,should have stuck with Q

[@DisneyMarkUK]

Thanks for this, we’ve just bought this for an elderly relative and it’s actually really cool and your tips will help a lot. Cheers

[@wdbsurfer]

I love the name of the new series: FAQ ALL 😂🤣

[@alistairmcintyre3487]

I'll stick to my Sky Q until they upgrade it to a TV with a hard drive in it , we record a lot of programmes to watch later on and set Sky Q up to record them

[@thomashoran4023]

Just handed Sky Glass back after a week 65 inch version picture was very poor I have lg oled 55 I’m sticking with that

[@WhatGear]

I must admit OLED iS difficult to beat. The upsides to the glass is really going to be the sound and screen brightness.

[@davidstanton7827]

Can you add to playlist from the individual apps like Netflix , Prime Video , Disney plus , Apple TV plus etc or can it only be done from within the Sky Glass interface ?

[@janetolch8129]

I’m in the UK. I have the 55” Sky glass and upgraded to full fibre. The one thing that I didn’t like is they wanted £49 to have the front speaker cover the same as the body off the TV not nice Sky. My question is when watching some shows you get the black bar top and bottom, I have tried all the settings and I can’t understand why fit to screen does not work as I have a 55” screen but never get the advantage of seeing it all. This is 1 year after your review.

[@karatefella]

It's all very well talking about these big tv's. but where are all the videos discussing tv stands / units to actually stand the thing on ?

[@khr1960]

The instructions are poor and uninformative so had to KZbin 😂 how to put it together

[@Sanderly1820]

You forgot to mention that if you are Already a sky customer you can have 1 free puck with your new TV saving £50. Wait for it there's a but coming The new puck doesn't have a built-in WiFi booster, like the old multi-room box, so if hour Internet is a tad weak you need to buy a booster

[@shauncollett150]

Great review. I have been thinking about getting sky glass as the dish in my block of flats isn't up to sky q standards and the building company won't do anything about it without charging everyone for the work. Was wondering if you could put it in another room and use the puck on main TV as I have a lg oled tv and game alot and glad you said that is what you've done. Time to do some serious thinking 🤔

[@joshwatson1050]

Sorry I’m late to the party. My mum has trouble with her puck upstairs in her bedroom, she says takes good ten mins to come on. Have you experienced any issues? Thanks

[@yvonnetatlock717]

Hi there, we recently got the sky glass tv, the thing is we have a dog called sky so when we call her if interrupts our tv viewing. Is there an option to change the name on the voice assist? Thank you 🙏

[@gunnerman1880]

Great informative video thanks but how do you add apps please

[@alinashrestha7352]

Hi.. i am not able to use smart view on my SKYTV .I tried several apps as well but it did not work at all..what could be reason?.😢

[@J0HNKR66]

Hello can i use an Amazon 4k Firestick on Sky Glass TV. If so How do i set it up. Thank you

[@WhatGear]

Yes you can

[@philipsmith0752]

i am waiting to buy the new sky Q ip box when it comes out in a few months time , as i live in a flat and cant have sky Q as the communal dish cant have Q box

[@2883k]

Brilliant review mate, you covered everything I wanted to know

[@WhatGear]

That’s awesome! Glad you got some value out of it

[@TheRedSilence]

Will it work with BT broadband and could I plug another recordable box into one of its HDMI ports?

[@WhatGear]

Yes, you can use any wifi & yes you can plug any device with a HDMI output into it

[@christinahunt2009]

Do you need a landline phone to connect to sky glass thank you 😊

[@Tk-vn3yw]

Great video, can you add a DVR to record live TV?

[@fictionfactory7164]

If your tv fails a year after the warranty runs out then you are covered by the SOGA, no point of extended warranties when you are already covered at no extra cost.

[@TheAndyyam]

A couple of points I have not seen covered anywhere is that not all the ITV regions are available , I live in Somerset and get Central on Glass , the weather in Birmingham is not that relevant to me. Also the Discovery Plus app does not include the sports even though I subscribe to them.

[@georgeashmore3221]

Good review. Has anyone seen you and Nacho from Better Call Saul at the same time? 🤔

[@WhatGear]

Lol I'm going to have to look that up

[@wildstarlights2]

I got it a week ago. hate it all the way. I live with a 75yo who cannot watch tv if I'm not at home because it's very complicated for him to understand how it works, it looks attractive to a young eye that is used to technology, apps and stuff, but for anyone older then 50 I just recommend you stick with sky q, sky glass brings no benefit whatsoever, it's a new idea, a new concept that wasn't tested and we are testing it and PAYING to test it for sky, it doesn't record, and you have to register on all these apps and channels to watch whatever programme you want, it makes life so unecessarily complicated it's not worth it

[@christinestockdale5768]

Thankyou I am considering getting it useful information here

[@alpacino133]

on the maintence channel there is classical music in backround, can someone tell me what it is, thank you

[@shafislam5622]

Hi, You mentioned that I can revert the remote back to using infrared instead of Bluetooth. How am I able to do this? I have a Sonos Arc which requires a Bluetooth remote in order to control volume. I am currently using my old Sky Q remote for the volume from my Arc.

[@MartySeeks]

Went to see one today and they won't do true 4K and can't state that in fact, hence UHD is all they can state. Sound system very good but picture quality just not good enough, picture quality is paramount and they can't deliver true 4K when 8K cameras and TVs are being sold.

[@davnan73]

Great review. I’m not a fan of streaming so this made my mind up to stick with my sky q. Plus I want to experience the best graphics from my PS5. I think I will subscribe to you. 👍🏽

[@WhatGear]

Thanks man. If our looking for low latency TV for gaming. It might be worth looking at the new Sony & LG oleds

[@neilcampbell4833]

How is HDR content now after the recent update? Is it bright and colourful enough?

[@kevinb6041]

If you cancel the sky subscription can you run an amazon firestick 4k through this TV?

[@WhatGear]

It will support any HDMI input

[@Duffett65]

Thanks. Very useful.

[@egvickers]

I know I can plug in a normal TV aerial in case my wifi cuts out, but what about those channels that don’t have a streaming service? Can I get normal terrestrial channels, without the use of an aerial cable? What channels do I get without plugging in an aerial cable, and will I get any extra channels, if I do plug one in? 👀

[@Kaizasouza1]

Heavy review mate. Keep doing them. The name you said is perfect.

[@barrylee6399]

If I come home 30 minutes after a live sports event has started or after its finished can I go back and immidiately watch it from the start, or without waiting for it to become available later in the evening

[@user-kk1gq3je6b]

May I know the function about the upper-right corner color button of remote control

[@Nickbaldeagle02]

I'm getting my mum Sky Glass. Tomorrow.

[@dftfire]

I still can't really see who Sky Glass is for other-than that niche group of people who really, really want Sky TV (and have looked-into NOW TV, but the Sky channels and content there doesn't cover what they need) AND who cannot get a satellite-dish installed at their home. For anyone with the money to just buy a new TV outright, I'm sure you could find better options...

[@bernicemathias5906]

Hi excellent video, just 1 question can you still get the sky go app to use on other devices, thanks

[@WhatGear]

I think if you’re a sky customer you can get sky go fro free

[@amandaretford3525]

My partner has just got sky glass and has plugged his Xbox into hdmi slot and have picture but no sound. Any ideas? We tried changing sound settings and got sound on the Xbox menu but no sound on actual game. Thanks

[@WhatGear]

Check your output settings on the Xbox. Also go into the settings on the TV and take a look. It’s also important to use the proper hdmi cable

[@brianlevett5893]

Great review but im still a little confused. With sky q i like what you record stays in sky planner, does that part work the same with sky glass i.e. a planner and i keep what have recorded ? If so does the recording work in the same way?

[@MikeK-yd1ew]

Great review, answered loads of questions but what about picture quality? How good is it, or did I miss that bit?

[@MartySeeks]

Shocking to fair but not exceptional.

[@rainie1274]

Can I have a puck with sky glass tv and if so what would be the advantage ? I don’t have second tv Also I have paid £5 upgrade for the atmos l think and I presume HD but not sure if it includes UHD or 4k I get mix up confusion regard this £5 thing and what it’s for so be good to be sure what I get for this and benefits advantages of it and why Thx

[@blackcoalboy]

Hi I have to say what a great and informative video this is but i have a question for you but I don’t know if you can answer it for me,I got the SKY GLASS two days ago it’s okay but my wife hates it now I known i have 30 days to try it out but when the tv was delivered the box etc has been dumped, Now my question is can i still send it back? Thanks

[@WhatGear]

I'm pretty sure you can

[@anthonyjames2752]

Can I use a firestick on sky Glass

[@WhatGear]

Yes, I actually do that for BT SPORT & CrunchyRoll

[@paulbradley655]

Hi, with freeview activated, does it have the freeview HD channels please?

[@erdemece]

can you watch live tv without arial? normal freeview channels?

[@WhatGear]

Yes sky has all the channels

[@michaelstaley2241]

Very good presentation explaining very well; I personally prefer Sky Q .😎

[@WhatGear]

Yeh Q is certainly not been made redundant. The Sky glass is perfect for people who can't have a dish on there house.

[@cliffordcowie93]

@@WhatGear no it,s not.Stock with sky.q.UHD on sky glass is pants

[@seyitee]

Can you help as my remote is not working.

[@Chandransingham]

Very good presentation. One question : Will this work with BT infinity router?

[@WhatGear]

Yes it will

[@Chandransingham]

@@WhatGear Thanks. My BT tv contract ends in Nov 2022. I will review nearer that date.

[@user-ju8ts1hh9x]

My sky glass remote isn’t working

[@emilybahara1576]

What bluray can I use for Sk glass thanks

[@Scenefromabove.]

If I don't pay to upgrade to the 4k, but I have Netflix in 4k, can I still watch it on this TV? Thank you 😁

[@thepenguin9]

Yes, you'll just login to Netflix with your own account, but if you pay with sky you just link it to your existing one

[@colehunter6771]

I got sky ultimate but don't get sky movies ? Is it separate or should I get it with the package

[@WhatGear]

You should get sky movies with it

[@johnhamill7358]

Really Rad Video, Rock-On!!

[@karlcarter4485]

Hi do you know if you can get the Brit box app on sky glass

[@imranchishti5813]

Hi there, great video. It's it possible to wall mount and if so, is it straightforward?

[@WhatGear]

Yes, I've got mine on a pivoting vesa mount. You have to make sure it's strong enough to hold the weight. As the Sky Glass is pretty heavy.

[@R3RLEE]

Yes and you also get a paper template with the tv.

[@burnsZY85]

It is missing channels which i don't like compared to normal sky, hopefully they might add the rest soon, plus it not being to record is not great.

[@WhatGear]

Which ones are missing?

[@burnsZY85]

@@WhatGear the Irish channel rte

[@wrettist]

@@burnsZY85 You can get that through Terrestrial I think

[@andrewfurlow3879]

The main question for me is if I’m watching football is there a delay against watching live. I.e will a notification come up on my phone 1st before I see a goal scored.

[@Nickbaldeagle02]

Possibly. Roughly 15-20 seconds.

[@robertcrosby641]

Mine arrives on Wednesday. Slightly worried now because a few videos show problems....

[@WhatGear]

There’s been an update recently. Hopefully they’ve patched a lot of the glitches

[@stephenanastassi4385]

what gadget do I need to mirror my galaxy phone to my sky glass tv 👍

[@WhatGear]

Hdmi to USB c. One of these amzn.to/3IKej6V

[@Kehoe3131]

Great video I think sky glass is so so good

[@richardh6089]

Great revue i have the 65in and i love it

[@WhatGear]

Tech reviews is what I do best 😀

[@phiakate]

The lack of recording ability is the biggest let down.

[@rainie1274]

Paying for it over 4 years when can I return if I want ? Any time ??? Hope so cuz I had nowt but probs with it You say can buy and keep but if you don’t have sky service it loses its smart ability Wish could say been great but not been I had issue after issue Regret getting in way but I am not give up yet First tv incomplete This is second one but had unplug often to reset Tv switch off randomly and red standby light went off ( often ) Can’t switch back on Had unplug etc Freezing often can’t switch off Been that bad sky agree to change but delay in system so can’t get one yet !!? Was told I been so patient and lots want to return cuz so many issues 😢 Then I have a huge rattle first think it’s sound effect but happen too often and get worse so I check and find that this is way common Sky not yet aware of this problem l got Will tell them but others say they had replace 2/3 times before got perfect tv Why is sky not doing better and making less excuses for this sham We pay enough I hope sky sees this and acts accordingly

[@firminofire9895]

Can I put it in my bedroom and still watch sky sports that I already pay for in the living room? Thank you.

[@WhatGear]

Yes

[@firminofire9895]

Thank you. Hopefully after I’ve paid for the tv it wouldn’t cost me anything more. I already pay for sky

[@khr1960]

I'm getting sky glass and with everything I have now on sky Q I'm saving £20 per month

[@WhatGear]

That’s awesome to hear

[@gunnerman1880]

I think if you have a decent TV already and you can use a usb to record and have a sound bar then I don't think it's worth it. If you don't have anything yet then maybe it's good.

[@AverageHooman]

"If you're a sky q or sky glass customer press the red button to watch highlights of the race alongside the live action"-David croft

[@360PictureUK]

Can you watch Amazon prime on sky glass?

[@WhatGear]

Yes

[@ua2968]

I want to know about the bracket?

[@WhatGear]

What do you need to know?

[@ua2968]

@@WhatGear does it come with a bracket and what type of bracket is it, I need a bracket that allows the TV to swing put

[@simplesimon2kuk]

Can you get discovery+ on sky glass?

[@mattanderson4359]

So I have just found out today that if I cancel my Sky Ultimate TV package with Sky I will no longer be able to watch Netflix even though I had a Netflix subscription before, can you confirm if this is the case and just a word of warning to anyone thinking about getting Sky glass and not getting the Sky Ultimate TV package. Now the question is it the rest of the Sky Glass worth that very annoying fact that no Sky Ultimate TV package means no Netflix.

[@WhatGear]

Netflix is included with the ultimate package I believe

[@mattanderson4359]

@@WhatGear yes you are correct but only one device and SD 🤨 if I want HD and two devices I will have to pay £4 a month and HD with 4 devices that's £8 on top of the £26 for Sky ultimate and if I stop the ultimate package then I can no longer watch Netflix on my £1049 TV 😡 without plugging in a different streaming device ☹ Still have a couple of weeks to decide if I will keep the TV. So glad I kept the box.

[@jlewis3013]

@@mattanderson4359 Sky take over your payment of Netflix - if you check your Netflix account, it should say you have gone back to a basic subscription (ours did); we then upgraded on Sky to Netflix UHD package and all is now good. Just need to keep an eye on the actual Netflix account to make sure they are not going to charge us twice - fingers crossed.

[@PureFIFAGaming]

Its possible to put the game mod when we play with ps5 ?

[@lesrayner4644]

No recording live tv ? Total waste of time! Knowing Sky they will probably offer it in the future as an added cost extra, I’ll stick with my 2tb set top box. It’s a shame though it looked promising.

[@davidharvey2763]

Can you use an iPhone as remote control on sky stream?

[@homeofthebest]

No

[@simonbeckford99]

Does the sky glass large have an ethernet port ?

[@WhatGear]

Yes there is one.

[@anthonysurman8192]

What about three people using internet in house and one watching TV won't the streaming suffer

[@neilhamer4491]

Had mine for a week and I hate it, it’s going back next week. Sky Q is by far a better product. Sky are just testing sky glass out on customers and making them pay for it. It should be the other way around until they’ve ironed out the flaws.

[@blackcatross9709]

Hi there, thanks for the great review👍 I'm wondering how I delete stuff in the play now bit in the playlist section, don't know if I'm explaining it correct, lol I've got some movies and TV series recorded which gives the option to remove the series but how do you cancel single episodes of a programme. Would really appreciate your help. Thanks

[@joshuaflint9132]

If you’ve worked this out I’m curious how it’s done. Got Glass today and I’m finding the UI a bit hard to navigate compared to Q.

[@ferks6327]

Have you noticed the latest Xmas ad for sky glass ? The character in the animated ad clearly says (when mother is out) don’t worry we will record it for her ? Strange ?

[@WhatGear]

No not yet. That is strange, especially given that that’s one of the features people seem to miss the most

[@simonsmith7594]

Can you get the sky glass without the tv package ?

[@WhatGear]

Unfortunately not at the beginning. You can cancel the subscription and keep the TV

[@wildstarlights2]

I have sky glass plus other 5 tvs at home and if you're thinking about having the device itself it's not worth it, image quality is not good

[@M001-AC]

Where do I buy the pucks from can't even see them on the website?

[@Nickbaldeagle02]

Ring Sky.

[@kaineroberts234]

How did you get it on the wall type of bracket

[@Nickbaldeagle02]

It's a standard VESA mount.

[@johnhamill7358]

I have 4 sky hd boxes, and want to replace 1 box with sky glass. Can I keep my on going sky hd boxes contract, and have 1 sky glass. Will I need to get a sky glass sky tv contract as well?

[@WhatGear]

You'd have to switch them all or start a second contract

[@blindbob4115]

Don’t touch sky glass with a barge poll , sky q is so much better

[@Nickbaldeagle02]

Pole. What about people who live on the 20th floor? People with restricted line of sight for the dish? Well?

[@R3RLEE]

How do you know

[@wildstarlights2]

@@Nickbaldeagle02 that'll be the only reason to have sky glass

[@cliffordcowie93]

Waste of money rather have a good tv and set up,if you re going to have atmos get a decent set up.

[@tsrgoinc]

All you need to know is, don’t buy it, it’s a complete rip off!

[@mikepritchard87]

Might seem stupid so forgive me for my ignorance, how the hell do you change the batteries on the remote?? 🤷‍♂️

[@Nickbaldeagle02]

Take the cover off, replace the batteries.

[@mikepritchard87]

@@Nickbaldeagle02 yeah, I got it. Just looks so seamless with the sliding mechanism that it looks like there is no back

[@precbass]

So if your internet goes down,you have no TV? Is that what you're saying? Never mind external antennae and the rest.No internet,no TV.You sorta glossed over that bit.

[@bikramjit2230]

Launch sky service in India including sky sports channels and sky mobile 5g sim

[@Displays.1234.]

I have seen it and the image quality at Best average......

[@che630]

If you tweak settings, picture is great

[@Displays.1234.]

@@che630 total garbage 🗑️

[@Nickbaldeagle02]

Average is good.

[@oldgitgamingandtec]

What makes me laugh is the sky router doesn't have WiFi 6 yet the TV does !!!!! But that's a minor issue

[@WhatGear]

Keep an eye on my upcoming videos. I've got a new ZTE WiFi 6e router to test

[@oldgitgamingandtec]

@@WhatGear nice I already have a router on WiFi 6e although to get it to work on sky was a small headache until I knew why it wouldn't connect and fixed the issue myself

[@glynnhm0lsg308]

answered all my questions than you

[@TheAdArchive]

SKY Glass is a con. I bought Sky Glass, not on a credit agreement, I stupidly bought it and paid in full in March. The TV was at first faulty and got replaced in July. Between then and now I've had a growing frustration with it. Ultimately this product is inferior to Q. You can't record. You get less channels. So I decided I wanted out. The problem is this. When I did the research I discussed the TV with a Sky Rep at a stand, and gave him the hypothetical situation that if I wanted to change product in the future I could sell the TV (the benefit of buying it outright) and someone else could use it. They said yes, this was possible. Well. That is a lie. You can't. When you sell the TV no one else can use it and attach a Sky Glass subscription to it. Basically it is useless. You ae essentially painting yourself into a corner as you now have a TV no one wants to buy as it can't be used as the thing it is advertised for. Needless to say I am now seeking legal advice on this. As SKY clearly must have the ability to attach anew subscription to a TV. They are basically just limiting the free trade of the TVs on the open market (people wanting to sell as they want a new product) but buyers not being able to use the TV. I'm now raising this with a number of consumer bodies. SKY must have the ability to change TVs to new owners as they did when they sent me my new one - and let’s face it they will have sold on the faulty TV after they had fixed it. People need to be aware of this limitation with Glass. An inferior product to Q. And ultimately an inability to be able to sell on for the purpose it was intended. I tried to resolve the mis selling with SKY and they have washed their hands of it.