Sole F85 Treadmill Review - 2021 Update - Treadmill With Netflix

[@jordannorton1795]

I am someone who probably does more research than necessary before making even small purchases…and I can truly say this isn’t just the best treadmill review I’ve ever seen, this is one of the best KZbin reviews I’ve ever seen in general. Thank you.

[@TreadmillReviewGuru]

Thanks! That's great to hear! We're glad the reviews are helpful.

[@christopherd7922]

I’m the same way. Which treadmill did you end up buying?

[@Whissht]

There’s so many treadmill reviewers that literally just talk about features that you can read about online. This lady actually knows what she’s talking about and spoke to so many thing other reviewers just don’t talk about. Excellent review! 👏👏👏

[@TreadmillReviewGuru]

Thanks for watching!

[@강태권-k2j]

Very impressive! Especially the quietness of the incline. Also, the running feeling is good! The sound of the steps is the pounding of the deck and it can mean shock absorption so I won't mind it.

[@Whissht]

CANADIANS BEWARE : I bought a new F85 got it delivered today. No touchscreen/wifi/Netflix …..that part wasn’t made so apparent to me by Sole when I purchased it. For some odd reason, we pay the same as the US for the new F85 but we don’t get the smart features. Doesn’t make sense as to why but there it is.

[@ryan3194]

Sole US and Sole Canada are different companies thus models can vary. The S77 from Costco in Canada is pretty much this model minus the folding ability.

[@djmojolosangeles8190]

Bought this when I saw your first review, this treadmill does and offers what I need, I do not need the subscription/s to workout. Basically a get your grind on heavy duty / commercial like treadmill that will keep up with you! Great review!

[@TreadmillReviewGuru]

Thanks! Glad it is helpful.

[@alexanderoffor4760]

ABSOLUTELY. I don't need subscriptions to workout.

[@Croatian-1989]

The F85 is the best bang for your buck. Excellent review.

[@majorgear1021]

Over the F80?

[@BudFuddlacker]

6:09 The Sole website states the dimensions of the F85 as 66” x 37” x 82”

[@ErlindaC62]

Thank you so much for the extensive review. I didn't know how to fold it up and you nailed it! Thanks Again!!

[@TreadmillReviewGuru]

Thanks for watching!

[@michaelhales5695]

Literally waiting for your review on this. I’ve seen multiple reviews with issues with the display and console.

[@TreadmillReviewGuru]

We haven't had any issues with the functionality of our touchscreen. I've read about other users having console problems as well but ours works fine.

[@jetfan6129]

@@TreadmillReviewGuru You soled me on this. Excellent review!

[@elias38]

Maybe they pinched the cables when assembling the top. I’m more concerned with Sole’s BBB F rating.

[@bradyhopkins5207]

@@elias38 Yikes! There reviews on BBB are terrible. Thanks for the heads up!

[@bdemeule1]

Be aware the Canadian version is The old version without the touchsceen and app. I bought one and need to return it for that reason

[@ItsJustGlo]

wish I found your comment early. just bought one ( I live in canada) and spent money on movers to move it in my house... just to find out it's the older version. Now I'm stuck between paying movers again to return it or keeping it.

[@Whissht]

Yup wish I read this too just bought one delivered today and found that out. Sucks!

[@ThorneM]

The Canadian version is not the old version. It is the same model year as this one. It is the international version that doesn't come with a touchscreen. The Canadian website page for the SOLE F85 mentions in two separate areas that this is a non-touchscreen version.

[@malsvir1732]

Thanks so much for the updated review. Your reviews are always the most in depth and well put together. You mentioned the warranty as 10 years for the frame but I thought sole offers lifetime warranty for frame motor and deck on their products. 8:05

[@TreadmillReviewGuru]

You are correct. The warranty changed on the 2021 model to 10 years rather than lifetime for frame and motor. Online it still says lifetime warranty - but it is listed as 10 years in the manual when you purchase your machine. Most manufacturers have gone this route because after 10 years, it's really hard to find parts for older treadmills. We consider this to be an issue of supplies and not a reflection of reduced quality.

[@tandela15]

Wish you had addressed the volume.... I just recently purchased this machine and am having a terrible time trying to figure out how to adjust the volume when you're watching something. There are no buttons on the machine for volume other than using the touchscreen I believe. It is very difficult in the middle of running to change the volume if what you're watching changes volume or someone walks in the room and starts speaking for instance. I have four children and let's just say that happens a lot. That is one thing I am thus far super disappointed in this machine regarding. I think I can get past most everything else but no volume button is particularly frustrating.

[@machos]

The beauty is also that you can find training videos on KZbin and watch it on the screen. 😊

[@mhenson4779]

You can also watch this review while you use the treadmill.

[@loritenant257]

Will you do a video review on the Sole TT8? There are very few video reviews on that one.

[@zander2180]

You cannot sign into your KZbin account! No safe playlist and no premium. You'll be trying to skip through ads while you're running :\

[@abradic]

First real thorough review that I have seen of the newer model, thank you! How does the treadmill respond to changes in speed? I have read several complaints about the motor lagging the inputs when increasing or decreasing speed, have you noticed this or does it respond quickly? Also, what software version are you running? You mentioned in the comments below that you have not been having software issues which is good to hear. This seems like a great treadmill even with the quirky adjustments for speed and incline, but the many software complaints are a big red flag.

[@TreadmillReviewGuru]

The speed adjustments are slower than on other treadmills. It isn't really a lag like the machine needs time to respond, it's more that the settings have been calibrated to increase/decrease speed at a very steady pace. It makes it easy to keep running in between changes but can feel sluggish if you're doing HIIT or intervals

[@abradic]

@@TreadmillReviewGuru Ok, that sounds better than some of the complaints...even someone claiming it's an injury risk which is being overly dramatic. I always look at the Horizon 7.8 AT as the other possibility but just have this feeling the SOLE is better built, more durable treadmill, and it sounds like their customer service is more responsive compared to Horizon. As soon as we buy a home (crazy market) I think the F85 is the way to go. Thank you for all of the info and review!

[@SamanthaLlanos]

@@abradic Curious to what you ended up purchasing between the two treadmills? We are considering the same two! Thanks!

[@abradic]

@@SamanthaLlanos Sorry, just saw this! I have not ordered it yet. We FINALLY found a home and will be ready to move in sometime in mid December. We will then take a look at the hit on our budget from some of the projects we had...window replacement on the whole home has dented the budget so we may have to hold on a bit before we get it. I will update my impressions once I have some.

[@gingercrees3596]

I've been researching all week for a treadmill. I like this f85 but I'm concerned with all Sole treadmills that the motor will get in the way. I watched Matthew who is taller than me and it didn't seem to bother him but did it? Did he have to think about it all the time. Cuz I don't want to have to think about that while I'm exercising. Thanks and your videos are amazing!

[@matthewclark820]

Hey Ginger, I haven't had any issue with hitting my feet on the motor hood. I have occasionally clipped the front of it with my toe but that's usually when I'm too focused on trying to find something to watch on Netflix. When that happens I adjust my position on the deck and I'm good to go. Let me know if you have any other questions!

[@BudFuddlacker]

Sole’s consoles really need a modern redesign. The speakers and fan are so worthless, they should be removed altogether. The clunky design and look of the buttons remind me of treadmills from the 90’s

[@husseinsanni3400]

I just got delivery of my Sole F85 and I'm shocked that none of the review videos I watched prior to buying came close to describing how utterly useless the 3rd party apps enabled screen is. After a couple of hours with the screen, I realized that it should be non-contributory in the decision to buy F85 over any other treadmill. The screen design seems like something out of a pre android/iphone era. touch screen responsiveness is not so great. I couldn't sign in to my youtube because the 'server failed to connect to google'. Navigation around the apps seems awkward at best with no dedicated back button. The screen froze within this same 2 hours I used it and I had to restart the machine. when I tried to console myself that at least I could mirror my phone (seeing I would prefer navigating the apps on my phone rather than go through the pain of navigating on the sole's screen), then my shock became compounded by the fact that my phone's youtube page actually was way bigger than the sole's you tube screen (unlike my phone, the sole's screen seemed to condense the video to the center of the screen, wasting a lot of edge real estate). Again, I am yet to even try out the treadmill itself and I figure its gonna do great, but if thinking of going for F85 because of the screen, please DON'T.

[@staceys1870]

What did you end up buying? I feel the same.

[@Tallterryjr]

You haven’t reviewed the sole TT8, how would you compare it to the F85? Which would you choose between the two?

[@servantofthe99]

TT8 is more commercial level. It has slightly larger rollers but does not have the media type tablet. Just the basic screen for metrics

[@raghaveshp]

Thank you for the video. Can you please share best treadmill for maximum cushioning for the knees? Thank you

[@TreadmillReviewGuru]

NordicTrack has some of the softest cushioning we've felt on treadmills. I would check out the NordicTrack X32i and X22i, they have the most amount of cushioning from the brand. The NordicTrack 2450 and 1750 have a nice amount of cushioning too, not as much as the incline trainers, but there's still a lot of shock absorption for the joints and the decks fold up.

[@raghaveshp]

​@@TreadmillReviewGuru I like NordicTrack but unfortunately they are heavy with iFit subscription. Can you please let me know what other treadmills with out subscription models that have fair amount of workout programs installed are the best for the knees? I do not want to be tied up to any subscription model.

[@Omar-nd6lh]

My old treadmill sounds like a jet compared to that. I have to max out the volume of the TV to hear whats being said. Plus its in the basement (7 ft ceiling) so I need something with a deck height 8in or lower. Im a heavy guy so I need the sturdiness. Im going to like my new treadmill.

[@DVDVAMPIRE01]

I don't get these fitness company's that install Android tablets in their machines and then try to limit the functionality. This is the same exact situation as the Echelon EX5-S (which uses an Android tablet). There's a proven workaround for the Echelon (to give the user full control and install apps that don't require the Google framework) and there seems to be one for the Sole (although I need to research it more).

[@TreadmillReviewGuru]

That's a super good point and we wish that fitness manufacturers would do the same and give users full access to the tablet. Surprisingly this is one of the more user friendly machines where the tablet actually comes with more apps than just the manufacturers subscription service. Machines like Peloton, NordicTrack and ProForm lock you into their app. Totally understand where you're coming from and would love to know if you have a follow up with the Sole work around. Thanks for your comment!

[@rainmwhop]

Dang I’m conflicted because I want a tread with KZbin and Netflix, but starting to be more interested in iFit and the Nordic 1750

[@TheTubeMeister]

Is it true that Canadian buyers won’t get the touchscreen or Netflix?

[@KimberlyGoins]

What is the best treadmill if you’re looking for high cushioning?

[@TreadmillReviewGuru]

The best cushioning treadmills that we have tested are the NordicTrack incline trainers and the NordicTrack Commercial series treadmills.

[@nsitka]

I’m 6’6 and have a ceiling height of 7’7, which would give me 5” of clearance with the step-up. Is that enough room to not bonk my head? How much of an incline could I get out of it? Thanks! Always love the reviews.

[@TreadmillReviewGuru]

Great question! At 6'6" it's going to be tight for overhead clearance. You should be fine at the 8" step up height but when fully inclined, the deck lifts to about 14" off the floor, which will bring you right to your ceiling height. You can use it and just modify your incline.

[@nsitka]

@@TreadmillReviewGuru thanks! I doubt I’d use it much more than 1-2% most of the time anyway.

[@AGC828]

Odd SOME gives you partial internet access only through those included apps... Shooting themselves in the foot.... And the screen is considered small... Tiffany

[@BabyL3mur]

is there anything similar to this, that still is solid and well built, has access to youtube, but has more cushion? and preferably not nordic track or pro form as i hear they arent reliable

[@marycurtis1]

I have an OLD(25 years) Sole F85 Treadmill and we love it, only use it in the winter but finally it started telling me to lube belt, which I did but now don't know how to 'reset' it so it stops showing me the message to lube. Anyone know how???

[@zeigs23]

How is HIIT training on the Sole F85?

[@MrShermanator]

One feature that I see is the tablet/phone mirroring ability. Is that similar to casting from your tablet to the monitor? I am interested mostly in syncing with Zwift run. But it looks like I can watch Netflix on the 10" screen and then run Zwift on my tablet mounted above. Do I connect the tablet/Zwift for speed feedback through Bluetooth connection? I understand that the Zwift will not control the treadmill, just looking for speed/distance and heartrate feedback to the app. Thank you in advance, nice video...

[@TreadmillReviewGuru]

Yes, Sole treadmills connect directly to Zwift via Bluetooth, so you should be able to watch Netflix on the screen and use a tablet for Zwift at the same time.

[@emiliotarango3536]

Good review with different users.

[@marioforno2580]

Can you do screen mirroring for a cell phone or an iPad?

[@TreadmillReviewGuru]

Yes you can!

[@jessicageorge8832]

I recently purchased this model. I cannot figure out how to log into my accounts because I can't locate an @ symbol or a . Are you able to help me with this?

[@BOWLINGPHREEK]

Does this show your metrics on the screen while in use?

[@TreadmillReviewGuru]

Yes it does. If you're watching a show you can have you metrics show on the border of the screen or remove them completely. The choice is yours.

[@davidfischer3770]

Is this a better choice over the Noridictrack 2450 Commercial?

[@TreadmillReviewGuru]

It depends on what you value. For those who don't want to pay for iFit training content, the Sole F85 is a great treadmill. If you enjoy training content then the F85 may not offer what you're looking for. The new 10" screen has seven external apps - and some preloaded programs - but it doesn't offer the same quality of training content you'll find with a subscription. The touchscreen won't display other platforms like Peloton classes, iFit routes, etc.

[@joshtaf8374]

@@TreadmillReviewGuru Do you have an opinion on the build quality of the F85 vs 2950? I can't decide what treadmill to buy!

[@TreadmillReviewGuru]

@@joshtaf8374 the Sole F85 was recently updated but still has a few things that could be simplified on the console. The 2950 is a fantastic machine but it's $500 more, so that has to be factored in. If I were getting one, I'd opt for the 2950. It's Nordictrack's premier folding treadmill. The F85 is great - we don't have any reservations about it. But it's not quite on par with the 2950

[@TOB-uk2xy]

I am just amazed it jumps from 5 to 7 with no 6. Lol. I always go straight to 6.2 on my runs.

[@vnohelix]

Hello, thank you for the reviews. I like the heavy quality construction, near silent operation and mostly the 4 wheels for easy storage/moving after folding. However.....I dont need a screen, speaker nor fan. just 2 buttons, speed and incline. So I am looking for exactly this treadmill but without the ugly space ship look. Does this exist? A minimalist stylist version without giving up on quality and mobility/storage. If you know of anything, thanks...

[@TreadmillReviewGuru]

Maybe look at the LifeSpan 5500i treadmill. It is very clean and simple and easy to use. It's also one of the quietest treadmills we've tested. You can find our review here: kzbin.info/www/bejne/b2KmdIqjh8uVbsk

[@johnfiliberti5155]

I watched your review after purchasing the F85 (fully acknowledging that the homework should have been done first), but I was very happy after watching your extremely thorough review, with my choice. I focused on Sole because I did not want a treadmill that came with a subscription service. As a rookie, the setup of the machine was more complicated than I would have expected. If I had to do it over, I would have paid Sole to put the machine together. I don't recall if you mentioned the ability to mirror your mobile device to the machine, but I may have missed that. I will definitely check out your web site the next time I'm looking to make an exercise purchase to see if you have reviewed it.

[@ourhome2b659]

are you having issues with the treadmill other reviews are blasting the touch screen not working correctly and speakers giving out a screech noise. I was thinking of going with this model over the F80 however now Im nots sure. I need a good machine that my family can use and want to stay at under 2k what are you suggestions. I have 2 girls and my wife who will also use this machine. What are your recommendations.

[@tandela15]

I have only owned this machine about a week but I noticed the screech noise from the speakers every time I turn on and off the machine and do not know why

[@koosh2229]

Does it support or link with garmin watch especially on heart rate feature that work with the treadmill programe?

[@ThorneM]

Yes, if you have one of the newer (last three or so years) watches it will work with Garmin. In fact, the garmin details (body battery, heart rate, etc.) show up on the touchscreen.

[@davidbrown1914]

Is Sole Studio not included on the touch screen?

[@almosttoast8585]

Which treadmill would you say has the best Joint impact support ?

[@TreadmillReviewGuru]

We find the Nordictrack treadmills typically offer the most cushioning. However, most treadmills are significantly better than outdoor surfaces for joint cushioning and impact absorption.

[@bckrypto9837]

The manual speed adjustment kills the deal for me.

[@BudFuddlacker]

17:37 look at her go

[@tomgunc]

I am in the market for a treadmill and it is between this F85 and the TT8 from SOLE but the only difference is $300 dollars more for the TT8 and the TT8 UNFORTUNATELY does not fold up at all. I was going to buy the NordicTrack 2450, however on Instagram it came up in my feed and I clicked on it and read about 8 or so maybe 10 people max reviews or opinions and I have never seen so many people so upset at a company as if this product cost them their lives. I mean animosity at it's finest but people get mad at the smallest things in this day and age. So I understand a complaint here and there but man people are pissed off at NordicTrack and their "Lousy Customer Service'. Parts are not available, techs are booked 2 months out or more and no one gets back to them so they can schedule a fix for their particular problem of the treadmill and on and on. So as a consumer I see this and a RED FLAG comes up in my mind to avoid NordicTrack and it now is upon me to make a more informed decision, hence why I found this KZbin video and I watched like 5 videos so far from the TreadmillReviewGuru because spending $2,100 + tax + $200 more on an extended warranty for a 5 years is about $2,500 out the door on a machine I am going to walk on when I could go outside and walk for FREE!! The only reason I want a treadmill is because here in California in the area I live in gets too hot in the summer and too cold in the winter. I live in between Palm Springs and Temecula and the weather out here is insane and it rains like 10 times a year on average but for my safety I can only walk so many days under the right circumstances and the rest have to be done on the treadmill. I walk about 5 to 8 miles daily....... And furthermore it gets dark now at 5pm and it gets cold even sooner than that. I want to be able to walk at anytime including 11pm and get it as many steps as I possibly can to lose as much fat as I can, burning calories in a 24hr period. If Kristen reads this, what treadmill do you recommend between the SOLE F85 and the TT8?? I just want something that will last me a good 10 to 15 years and that is not flimsy like the Echelon Stride S model that cost $1,600 and it wobbles as I watched your video and you only weigh 125lbs. Finally I walk about 150 to 200 miles a month. I don't care much about running but I will entertain the idea of running about 5 to 6mph as I used to do if the treadmill doesn't hurt to run as it does on the concrete sidewalks do even with the best shoes out there. Thank you in advance to Kristen or anyone who responds to this long drawn out post. Have a great 2023 everyone who reads this!! ( Should I also wait the first couple of weeks of January to buy a 2023 model treadmill as well? )

[@personalfitnessco]

I read somewhere it works with zwift? But I haven't seen that mentioned in any of the reviews not even on sole website. Is that true and if it does what kind of data you get from the treadmill to the app? Im assuming it will connect via Bluetooth to the ipad? Thanks

[@ThorneM]

Yes, it works with Zwift. All of the SOLE treadmills do.

[@samreenamir7423]

From where can I get sole f85 2021 model in Canada?

[@BabyL3mur]

can it connect to bluetooth headphones like airpods or something similar?

[@ThorneM]

yes

[@PirateLouGaming]

Any issues with the speakers, their website has a TON of complaints about the speakers noise making

[@TreadmillReviewGuru]

Yes, we had to play with the speakers a bit to get them to stop emitting a high-pitched noise. We were able to resolve the problem by using a headphone jack, but we have heard others have had the same problem. We discussed it in our written review on treadmillreviewguru.com.

[@ScubaEstebe]

Does it require an internet connection to use?

[@TreadmillReviewGuru]

To stream any content on the console, yes it will, but if you don't want to use the content then you don't need an internet connection to make the treadmill work or use it in manual mode.

[@ScubaEstebe]

@@TreadmillReviewGuru :D thank you

[@brianarchibald7855]

Can you use the pre-loaded apps without having the Studio subscription on this one?

[@ThorneM]

Yes, there is no subscription required. That is the beauty of the SOLE brand. No Monthly Fees to use the machine you bought.

[@scottbaldwin7256]

Any idea if Sole could update the apps through a software update? Is that something they do or might do?

[@ThorneM]

Push updates to the OS happen from time to time. It is possible that if one of the apps no longer existed that SOLE would update the app listings in the future. Of course, you can update the individual apps yourself to the latest version on the machine. You can't change what apps are on the machine but you can update to the latest version if an update is available.

[@danielledoty8387]

Can you pause your walk after a few miles and just leave it on, and then return a few hours later to finish your walk without it turning off?

[@TreadmillReviewGuru]

You can definitely leave the treadmill on between your walks, but you'll need to start a new session. Usually, after several minutes when a workout has been paused, the session will close and default to the main screen.

[@juliocarino9171]

What speed should I walk on treadmill?

[@marycurtis1]

4.2 for me

[@JZEZTYAF21]

Hello! Could you recommend a treadmill within this budget range that provides high-end cushioning?

[@TreadmillReviewGuru]

Maybe look at the Nordictrack 1750. The 1750 is actually $100 less and has more cushioning and a nice 10" touchscreen.

[@bobwhitlock8174]

Can u update apps? Have no desire to watch any of the fake news networks. That sucks actually. Wouldn't be able to enjoy the workout with those channels.

[@jaycherno1141]

Can you have a virtual lap shown on the screen while running? Or is it always the static time counter?

[@ThorneM]

Yes, a virtual lap can be shown.

[@Animangamer]

Can you pair Apple AirPods to this treadmill via Bluetooth?

[@TreadmillReviewGuru]

Yes

[@GTapelive]

Undecided with f80 and f85. From your reviews 3.5 motor in f80 is just ok while f85 has 4.0 and 375 weight compacity is great but f85 400 max weight is better. I'm 6'3 280 and not sure what to go with. Another thing is am I wrong... Does the f80 have a more comfortable track for shock compared to the f85 or are they the same. Disregarding the touch tablet with apps with f85... I'm more concerned about the other things and if it makes sense to save a few bucks and go with f80.. Please advise.

[@TreadmillReviewGuru]

The F85 has more cushioning than the F80 and it is noticeably more powerful. You can't go wrong with the F80 - but we love the new F85. If cushioning and power are considerations, we'd recommend the F85.

[@GTapelive]

Ty so much

[@GTapelive]

Hello again. Do you recommend any other treadmills that have a 385/400 weight compacity and 3.5/4.0 preferably motor? The Soles especially f85 scare me with reviews with console issues /malfunctions. F80 has shaky reviews as well. The Horizon was even worse. I'm very hesitant to make a purchase now. Is there another brand that you can recommend that will hold up and can fold, 22x60 track? Please advise and thanks in advance.

[@Bino-zm9bl]

@@GTapelive which treadmill did you go with?

[@elias38]

@@Bino-zm9bl I was wondering the same… Sole has an F rating on BBB

[@majorgear1021]

I’d love to see a treadmill with no subscriptions or screen. I use my iPad for content. It can run any app, is 12”, and has all kinds of connectivity. And I can take it with me anywhere. Why would anyone want a barely functional touch screen?

[@nelsond6]

I completely agree. The Technogym MyRun has got it right. Minimal good looking console and you optionally bring the display and your content/apps. I wish more treadmills were like this.

[@johngardner1898]

@@nelsond6 Technogym is $1,000 more than the SoleF85!

[@abdollahvakili2204]

Avoid buying this treadmill in Canada. You will receive a Sole F85 treadmill with an outdated non touchscreen display, no Netflix or any other apps.

[@mshat18]

So it doesn’t have video training but it has CNN. I’m sure that’s going get people to buy it.

[@Army4Runner]

Ha! Hopefully it can be deleted.

[@56raaman]

Oh just what i want to watch the Commie news channel

[@dianesullivan4335]

@@56raaman I agree!! Where’s Newsmax? Lol

[@dianesullivan4335]

@@Army4Runner agree!!

[@kk.fitness]

Moto not Quiet , the belth is Quite

[@SkepticSloth]

No Fox news. Thank goodness lol

[@RR_85]

No fake news (CNN). Thank goodness

[@testosteroneinc.3800]

@@RR_85 This! Let the Starbucks snowflakes buy this treadmill.

[@mmante78]

But I only watch Fox News. 😅

[@chrisgulbranson5867]

Who cares about video training? Turn it on and walk/run.

[@KH-gw2gy]

Only tracks and displays distance down to 1/10th…unbelievable. Returning this garbage.

[@woodpile20]

NOTE: This product works exactly as described. kzbin.infoUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(canyoutalk)  to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!