Sony | How To Set Up Your Sony TV With Google TV For The First Time

Sony Google TV’s are packed with incredible picture and sound technologies with access to over 7,000 apps and 700,000 movies and TV episodes. Hang out with Nate as he walks you through setting up your new BRAVIA TV for the first time to get the most out of your home entertainment.
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[@donaldscott9855]

I bought an 55a8h. On initial set up I didn’t opt for the Google TV set-up. Now I would like to use that function, do I have to go back to factory re-set and start over? Also now when I turn on the tv the screen flickers until I hit the input button even when it on the right input. How do I fix that?

[@michaeljohnson4738]

I had the same issue with my OLED. If you go to TV set up with smart speakers the prompt comes up

[@robwollacott8634]

Excellent Nate !

[@HelloThere-dc1sh]

hello I just bought a sony TV model: XR77A80K - HOW DO I bypass google tv? I do not want google associated with my TV and want to use it just w/my roku. I am getting 100% away from google. Is there a way to uninstall this garbage?

[@StephenPhillips]

Do I have to install Google Home in order for the apps to work?

[@babyjohn3356]

Is asking me to verify if is me , it's says enter current pin. I imput the pin to unlock my phone but it didn't work. I don't remember to setup a pin for my Google account I only use a password to login but not a pin.

[@sweetsweatfitnessofficial7422]

Could you please tell me how to set pin for my tv (Bravia x90k) screen.. Also, can i lock/ unlock tv screen with pin?

[@kirthikajeevanantham3662]

Hi, I bought Sony 55x75k a month ago. It is really awesome w.r.t picture quality and other features but I have a minor concern with the setup. Though I have done the complete setup of google tv multiple times, each day when the TV is turned on it is prompting for the setup again from the beginning. Kindly let me know how it can be troubleshooted. Any help is very much appreciated.

[@SonySupportUSA]

Thank you for contacting Sony support, we're sorry for the issue you're having. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@RahulKumar-it4in]

hey, I am facing the same issue. Is this fixed for you?

[@kirthikajeevanantham3662]

Hi @@RahulKumar-it4in, It was resolved automatically after few days.

[@WarrenRehman]

Excellent explanation.

[@robmugs]

Bravia 4K VH2 85" TV OS 10 Kermal 4.19.75 Cannot add the TV as a display or audio device on Google Home

[@SonySupportUSA]

Hi Rob Mugs, Thank you for contacting Sony support, we're sorry for the issue you're having! Please provide us with the exact model number of your Sony TV, so we can better assist you. Refer to the following link for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson

[@djkarankst5488]

Sir I Have Lost My Previous Best Sound Quality Of Sony KD43 X80K...After The Factory Reset Of Tv... Please Suggest...How Can I Fix It...And Get Superb Sound Quality?

[@SonySupportUSA]

Hi DJ KARAN KST, Thank you for contacting Sony support, we're sorry for the issue you're having! Please follow the steps provided on this video for Picture and Sound Optimization on Sony TVs: kzbin.info/www/bejne/mIOsgXmifbGGrtk&lc=UgxG-9DbTRrXNP13Fil4AaABAg. Regards, Gerson

[@nicko5716]

Is it possible to also change channels via Google Home?

[@user-hk5ug5bl3t]

Hi, I purchased a new Sony tv last week, had it fitted. tried getting it to work but it says my aerial is not connected and it is. I would also like to know how to just get normal channels. thank you.

[@AladdinSaneNYC]

My situation with my newly purchased XR90k 75" is that at the beginning of having it, about three weeks ago, I was able to command the Google feature to change cable box channels via hey Google to the set itself or via the remote. That was great! But recently the set refuses to change cable box channels as it did when brand new. Same through the remote. No go. I'm wondering if the remote is not working as it should. I've tried everything outside of a complete factory reset, which I really don't want to do, to remedy the situation to no avail. Any suggestions? Please inform. I sure would appreciate it. Thanks! ♐

[@luzromero5862]

brought a used Sony NSC-46GT1, having trouble trying to add my apps, wont take my gmail account and unable to change the zip code, not tech savy at all need lots of help. I was able to get the tv working with the channels looks great

[@anandparekh3155]

Need help with Sony smart tv to turn off live decor mode. Can you help?

[@thePavuk]

I miss time when you put tv on table, connect antena and just watch. Not multible subscribtions, localization, identification, personal informations upload, voice monitoring... good old times 10 years ago.

[@theaizien3857]

Bravia Core ❤

[@kelvindean]

(00:27) A problem I found about the country list is that: Should the TV show European countries in the list, if the user chooses English (United Kingdom) at the 00:24 mark in this video?

[@evicencio31863]

Is 'Google TV' built in? So, I don't need add it with my Google Chromecast-right? So I never get worried necessary.

[@elliedrury4910]

KD 55X77L cannot find were I can change the weather from Fahrenheit to Celsius

[@Thomas1701E]

Tried everything in your video. Our router and modem is NOT located next to the new TV. It is located at the other end of the house. Is this why it won't connect?

[@cyndiambler4110]

Tyvm! You rock!

[@NargisBano-jr5lv]

Hi plz let me know how I tune my TV on cable

[@deankarlovic2840]

Having a problem with my brand new Sony tv. On initial setup I set it up as Basic Tv. Now when i try to set it up as a google TV I just see a spinning circle. I never get to the screen with the QR code, rather the TV just freezes, so I have to turn it off at the power point to getting running again. What can I do to fix this problem?

[@josephmullen3254]

Hi can sony bravia smart TV play previous recordings from another Sony bravia smart TV?

[@garycarneiro7219]

Just bought a Sony KD32 W830k…thought it was a smart tv. Evidently Sony chose not to install some software that will control my AT&T Uverse box. The remote will control volume and mute. The Uverse remote does the rest. Spoke with two Sony TEC reps and they said sorry that Sony didn’t include the software that they have on their bigger smart TVs. Maybe in the future there will be a software update.

[@rajakausariqbal5540]

Sir I have Sony X90H 55 android TV. I have really bored with its empty interface. Can I update it to Google TV interface

[@kiv9431]

Would be nice to be able to fully disable GTV when using ATV

[@midmassguy]

Hello i have a a90j can someone tell me the default setting for the RS232C control its under remote and accessories i changed it and don't remember what the default is. thank you...

[@russellbarker7789]

I have hulu live, how do i set this up

[@stevencoopes19]

My TV was playing up and would not connect to Google Play or certain apps. I done a reset, and now it won't let me choose google TV as an option it only allows me to choose region and then skips to easy set up on phone. Once this is all completed the tv only comes on as the basic tv setup? Is there a way of fixing this?

[@umhassanshaikh2692]

I am comfiest It will work on all sony bravia kdl model

[@titusamponsah5459]

Hi there, good afternoon, I watched your video about how to set up Sony TV and I was quite impressed. However, I got a little issues that I can't connect my Bose 535 lifestyle surround sound system to get the TV sound through my Bose . So, please if you can help me out please thank you

[@c.s.p4852]

can we cast it from phone

[@michaelhinds9222]

I have a Sony x90j 65 inch TV On the main Google TV screen My your apps does not show up on my main Google TV screen how do I bring this back to the main google TV screen

[@xiangwu1001]

THANKS SHARE THIS VIDEO

[@Nazkko]

I've just had a Sony-Xr65x92j but i cannot connect it with my Samsung S20 through Samsung DeX. I can Mirror Screen it from Google Home but i prefer using Samsung DeX because i can use my phone for something else while it casts on the TV. I have read that i should turn on Sceen Mirroring first from "Sources" or "Input" button but there is just HDMI, AirPlay and not Screen Mirroring. Is it even possible to use Samsung DeX on this TV or should i buy another Philips which works just fine?

[@SonySupportUSA]

Hi Nazkko! Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@Nazkko]

What is the difference? Nevermind, the answer is that Sony doesn't support Miracast anymore. :)

[@WC3isBetterThanReforged]

If I have a movie stored on my computer and I want to cast it to a XR55X90J, how do I do that?

[@SonySupportUSA]

Hi zalewskm, Thank you for contacting Sony support, we're glad to assist you! The Sony XR-55X90J supports CHROMECAST BUILT-IN, so Chromecast built-in (Google Cast) lets you watch your favorite entertainment and apps from your mobile device or computer on your Google TV or Android TV. You may access the following link to learn more about Chromecast built-in: www.sony.com/electronics/support/televisions-projectors/articles/00135368 Regards, Gerson.

[@gralen]

Hi. I just hook up my a80j to my cable box. At first it came in. After I turn it off, I returned to watch cable again and it keeps saying no signal detected or cable box is on win it is clearly on. It is hooked up to HDMI 1. What should I do

[@SonySupportUSA]

Thank you for contacting Sony support, we're sorry for the issue you're having. Please set up your Cable/Satellite box with your Sony A80J, so it can be recognized by the TV, follow these steps: Press the (Quick Settings) button on the remote control, then select [Settings] - [Channels & Inputs] - [External Inputs] -[Cable/Satellite box setup] - select Cable/Satellite box setup again and follow the on-screen instructions. You may also access the next link and follow the steps provided to set up the TV remote control to control your Cable/Satellite box, and it can be recognized by the TV, helpguide.sony.net/tv/iusltn1/v1/en-003/04-08_03.html Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@steveparsons6142]

Hi, Loving my new 83" A90J. I've set up Google TV via the app and do see Amazon Prime and Apple TV within the 'For you' menu which is brilliant, but I cant see to add Netflix.. Can you please advise

[@SonySupportUSA]

Hi Steve Parsons, congratulations on getting your new TV, and thanks for your inquiry. Movies and TV recommendations in For you come from your list of streaming services. By selecting Manage Services from the Home menu, you can view and change your list of services. Press the HOME button on the remote control, then scroll down to the very bottom and select Manage services. Select your services such as Prime Video, Apple TV, Disney+, Netflix, etc. to include content from within For you (This may initially be placed higher on the Home Screen for easier access). Please reply on the thread if you need or would like additional support. Regards, Jess

[@JJYOURMAMA]

ty bro

[@aadeshng6481]

Hi, I recently bought sony tv which is amazing but I'm struggling to connect my laptop to my tv through HDMI cable, can you help with this? Thank you

[@SonySupportUSA]

Hi aadesh n g, Thank you for contacting Sony support, we're glad to assist you! Please provide us with the exact model number of your Sony TV, so we can better assist you. Refer to the following link for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson.

[@aadeshng6481]

@@SonySupportUSA KD-55X80K

[@SonySupportUSA]

Hi@@aadeshng6481, Thank you for replying! We're glad to assist you. You may follow the steps provided on the following link to connect your Sony KD-55X80K to a PC via HDMI: helpguide.sony.net/tv/jusltn1/v1/en-003/04-03_02.html Regards, Gerson.

[@mamotadey.9436]

I brought Sony Bravia 4k 75 Android TV but i cannot set the Google plz help me.

[@richardmyers7181]

Hello I just bought the Sony a80j Can you tell me where I would get the special lead to turn the TV use it as a centre speaker for this TV any ideas anyone

[@SonySupportUSA]

@Richard, thank you for choosing and purchasing our product. For the S-CENTER SPEAKER IN​ terminal of the A80J, you'll need a cable supplied with sound bars that have S-CENTER OUT terminals like the HT-A7000 or HT-A5000. Please check this link for more details: www.sony.com/electronics/support/articles/00201071 Hope this helps. ~Earl

[@acgm6]

Is the Directv app available for the Sony Bravia x95j?

[@SonySupportUSA]

Hi acgm6, Thank you for your inquiry. Unfortunately, this TV currently doesn't support the DIRECTV app. As an alternative, you can connect HDMI devices that support this application. Our BRAVIA X95J supports APPLE AIRPLAY so you can easily stream content from your Apple devices. I hope this helps! Vincent

[@johnny6705]

Please allow us to adjust the picture settings for the home and app interface. I have the 75x95J and i think the app interface looks too dim like the Gama is too low or black levels is too high. It looks dim and washed out. When i try to adjust the picture setting, it only adjust the thumbnails but not the black menu or interface itself.

[@hamed4375]

I have sony x85f 49 inch, Can i have Google home and google uifor this tv? Already setup with android home ui.

[@user-lr2rx5sk1v]

I am facing a problem after scanning QR code in x80k tv it is shown connecting in a loop

[@n_tell_ectpeacock2273]

Did you get this fixed?

[@KelpPardue]

My Cable Box works fine even though I didn’t configure it with the TV. What are the benefits are “configuring” the cable box to the TV? Can this be done after I skipped this step? How? Thank you

[@SonySupportUSA]

Hello Kelp Pardue . Thank you for contacting Sony support, we're glad to help you with your inquiry. If you configure your cable box with your Sony TV, you'll have the option to control the cable box with the TV's remote control. Also, you'll be able to customize the name of the HDMI input you've connected the cable box on the TV. Please access this link for the steps to configure your Sony TV and your cable box, www.sony.com/electronics/support/articles/00231346. Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@josh4283]

Hola. Tengo tv sony x900h ya esta disponible Google tv? No me parece ninguna actualización a android 11.

[@SonySupportUSA]

Gracias por ponerse en contacto con el soporte de Sony, estamos encantados de ayudarle. Tenga en cuenta que Google TV o Android TV son televisores que utilizan el sistema operativo Android (OS) de Google Inc. Los Android TV se han incluido como parte de la línea de televisores de Sony desde 2015, y los Google TV se introdujeron en 2021. Recomendamos verificar si su televisor tiene la última versión de software, o si necesita realizar una actualización de software a la última que se lanzó el 26-04-2022, para que pueda disfrutar de algunas mejoras y ventajas en tu televisor Sony. Acceda el siguiente enlace para conocer los pasos para hacer una actualización de software. www.sony.com/electronics/support/lcd-tvs-android-xh90xx_x90xxh_x91xxh_xh92xx-series/xbr-65x900h/software/00270055-www.sony.com/electronics/support/articles/00119543. No dude en ponerse en contacto con nosotros si necesita o desea asistencia adicional. Saludos, Gerson.

[@josh4283]

@@SonySupportUSA acabo de actualizarlo a la version reciente 04/22. Pero sigue sin salir la Interfaz Nueva. Me sale la antigua...

[@bilalnazim1311]

Hi, I can’t install Disney + on my new X85J. How come? It says the device is not compatible.

[@SonySupportUSA]

Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@stephenberson7236]

What happens if when the new Sony TV is delivered the seller plugs the TV in the wall and powers it up to show there is no problems with the TV, will the initial Google setup mode not come back when I power it up later? Is there a way to bring back the initial Google SET UP?

[@SonySupportUSA]

Hi Stephen Berson, Thank you for contacting Sony support, we're glad to assist you! Absolutely yes, you can complete the initial set up again by following these steps: Press the (Quick Settings) button on the remote control, then select [Settings] - [System] - [Initial setup]. You may also perform a factory data reset by following the steps provided on the following link: helpguide.sony.net/tv/jusltn1/v1/en-003/08-01_03.html?hl=factory Regards, Gerson.

[@hkurzweil9812]

Will the Sony Remote that comes with the Bravia A80J work as a IR ( infra red) remote ? My cable box is inside of a cabinet, my cable providers remote is IR , but I would rather use the Sony remote.

[@SonySupportUSA]

Hi H Kurzweil, Thanks for reaching out. Google TV models like our A80J utilizing its built-in IR control from the remote to control cable box/Set Top Box (STB). We are not sure what brand of cable box you have. However, you may refer to the steps on these articles to control your Set Top Box (STB) with the remote control of our A80J: helpguide.sony.net/tv/iusltn1/v1/en-003/04-08_03.html www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00250471 You may also find the following link helpful: www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00231346 If this does not help or you need more assistance/information with our product, please feel free to reply to this thread. Best regards, Romeo

[@alymabdulla]

I have connected my Google Home to my TV. All of the voice functions work except when I ask my Google Home to to turn on my TV. It works to turn off the TV or to change to Netflix etc. but it won't let me turn on the TV. It says my TV is is no available. Any idea why this is?

[@SonySupportUSA]

Hi Alym Abdulla , Greetings, and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@sonytvdp2678]

Hi, I've configured my 65x85j with the google TV setup. However i cannot seem to control it it from the the google Nest speaker. I have added it to the google Assistant app on my phone, but it does not work with any of the commands from the google Nest speaker. PS. my previous 55x800e worked perfectly with google Nest speaker. However this google TV doesn't work with the google speaker. It's annoying when google doesn't work with google!

[@SonySupportUSA]

Hi Sony TV DP, We're sorry to hear you're having an issue in setting up this TV to your Google speaker. Upon checking, there are no known issues with controlling Sony Android TVs including your 65X85J from either Google Home or Google Nest Mini devices. All devices are required to be connected to the same home network for this to work. This functionality was tested as of this writing using devices: Google Home, Google Nest Mini, XR65X90J, XR43X800H, Xperia phone and Google Home app installed on the cellphone using basis commands including: “Hey Google turn on/off ” “Hey Google play music on ” “Hey Google play YT music on ” “Hey Google volume up on ” “Hey Google pause music on ” “Hey Google resume music on ” Should you need any assistance, feel free to reply to this thread. Hope this helps! Regards, Sam

[@patriciammedina6104]

Hi my name is Patricia I got a new Sony TV today and I do not know how to get on the Google TVI am having trouble please read out I would appreciate it

[@SonySupportUSA]

Hi Patricia, We regret to hear that you are not able to set up your TV. May we know the exact model number of your Sony TV? -Ralph

[@emmanuelnk3217]

Pls tell Sony to bring firmware 8.0 for Sony Kd-438309c Europe version TVs because we are having boot loops

[@SonySupportUSA]

Hi Emmanuel, We apologize for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo

[@rohitambani3257]

I have Sony x90j just purchased. Blank screen after setting up Google tv. Basic Tv setup works fine. Also tried via home app and manual Any help will be appreciated. Thanks

[@SonySupportUSA]

Hi Rohit Ambani, We regret to hear that you're having issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. What are the devices connected? What is the current source? Please verify which HDMI® input on the TV that the source device is connected. On the supplied TV remote control, press the INPUT button repeatedly until it displays the correct HDMI input where the source device is connected. For more details, refer to this link: www.sony.com/electronics/support/articles/00030375 You can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Chat Now” or you can call us directly in the phone number under “Phone Support” provide this Case Number if you decide to contact us [Case Number]. I hope this helps! Jay

[@368-badgujaryogeshpandhari6]

cant connect cast

[@maconor007]

Anyone using my google TV (friends, family, etc.) can see my gmail address by clicking on the profile icon displayed on the home page. How can I hide it? Maybe I don't want everyone knowing that email address.

[@appleboi6291]

How do you watch live channels on the tv.

[@SonySupportUSA]

Hi Apple boi, Thank you for contacting Sony support, we're glad to assist you! All Sony TVs are equipped with a Built-in Tuner, so you can connect an antenna and program or add channels to the TV. You may also connect a cable/satellite box to watch TV programs from a cable provider. Please access the following links for more details about programming or adding channels on a TV and how to connect a cable/satellite box to the TV: www.sony.com/electronics/support/articles/00172503 www.sony.com/electronics/support/televisions-projectors/articles/00231151 Regards, Gerson

[@appleboi6291]

Hi, when I did this the tv showed the grey no signal screen.

[@ShakerinSiddique]

Nice..

[@alimranifty9169]

I did the same as you but got out before it was 100% and Now my home button and settings button are not working.now What I Have to do???

[@SonySupportUSA]

Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@spirit5923]

Telling us to click buttons that dony exist for step one? Verify your script before your read it.

[@smusnas]

Whether X90F will have the new google tv update

[@SonySupportUSA]

Hi Shirvin, Thanks for your inquiry. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam

[@williammeehan6549]

I set up my tv as basic, now I want to set it up for Google TV - how do I do that?

[@SonySupportUSA]

Hi @williammeehan6549, Thank you for contacting Sony support, we're glad to assist you! You can set up your Google TV by pressing the (Quick Settings) button on the remote control, then select [Settings] - [System] - [Initial setup]. It requires your Google account, so you can have access to the Google TV features and apps. You may also follow the guide provided on the following link, for the steps to set up an Android/Google TV: www.sony.com/electronics/support/televisions-projectors/articles/00122502 Please reply on the thread if you need or would like additional support! Regards, Gerson

[@S14AA]

Google home can't find my a80j but other apps can find it on my amount s20

[@SonySupportUSA]

Hi Ben Matthews, Thank you for contacting Sony support, we're sorry for the issue you're having! For setup and troubleshooting information, visit Google Home Help Center or contact Google Home support, as you mentioned that other apps can find your TV but Google Home. Access the following links for Google assistance: support.google.com/googlenest/#topic=7029097 support.google.com/googlenest/gethelp?hl=en&visit_id=638055875202822743-4024148896&rd=1 Regards, Gerson

[@S14AA]

@@SonySupportUSA I've managed to get it to work after removing all saved networks, saved cache etc few reinstalls, strange thing is it worked on the ethernet then stopped now it's on the wifi so I'm not sure if it was my phone or TV in the end 😅 , also made a new home network with faster wifi to try to improve playback quality but that could be my phones resolution is on fhd

[@alimranifty9169]

please help me i am afraid

[@ghyathhaboub4602]

هل يمكن تحويل نظام أندرويد لنظام google tv لشاشة سوني kd-43x75

[@SonySupportUSA]

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@guzmansrandomreview]

I still can't relink my Google home assistant to this TV! How in the world do you reconnect it?! I have an iPhone and this TV UI dosen't work well when you are trying to relink an account. I have spent all night trying to relink this TV to Google Home and Assistant and it still doesn't work! I hate this TV's UI. I even Reset my TV to factory settings and no dice. I really hate this feature of the TV.

[@SonySupportUSA]

Hello Guzman's Random Review! Thank you for contacting Sony support, we're sorry for the inconvenience you're having setting up Google home assistant on your Sony TV. Please follow the steps provided on the next link, so you can set up the TV by using the Google home app on a different device and then set up the Google assistance feature. www.sony.com/electronics/support/articles/00122502. Regards, Gerson.

[@guzmansrandomreview]

@@SonySupportUSA thanks for the comment but that didn’t help. What helped was the fact that you have to update the Google app itself. After resetting the TV and clearing the data the TV never updates the Google app that works with Google Home/Assistant. This took me two days to find as a fix. Now my Google Hub and Google home app works with my TV. Nothing in either Sony’s instructions or Googles forums explain how to do this or if it’s even an option.

[@starnawski86]

Why I can screen mirror by google home, and my wife can't.She only can control volume of tv?

[@SonySupportUSA]

Hi starnawski86, Thank you for reaching out to us, and we apologize for the inconvenience. Could you please tell us the exact model number of your Sony TV and your current location so we can best assist you? We are looking forward to your reply. - Romeo

[@lolo1973ful]

Can i install Google Games to my SONY Android TV

[@SonySupportUSA]

Hi Lawrence Bangirana. Thank you for contacting Sony support, we're glad to help you with your inquiry! Please note that not all apps for other Android devices such as smartphones can be used with the TV. Google Play on the Android TV or Search for apps on the Google TV, only display apps that are supported by the TV. To see if apps are or can be installed on the TV, refer to the following: www.sony.com/electronics/support/televisions-projectors/articles/00114472?category=televisions-projectors. Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@davidcampos1381]

Hello. I just bought a new Sony A80K 65' (2022) and I have it connected to a Sonos Arc sound bar that supports Dolby Atmos. All of my setup is connected appropriately through eArc and with HDMI 2.1 cables. Also, I am using the built in Google Tv and apps (Netflix, Apple Tv, Disney+, HBO Max, etc.) that came with my Sony Google Tv. Therefore, the content is streamed directly through the Google Tv's apps. The problem is that when I try to watch content that supports Dolby Atmos in apps like Disney+, Prime Video and HBO Max there is no Dolby Atmos output. Let me say that when I stream Dolby Atmos content through Netflix and Apple Tv, I do receive full Atmos. Therefore, it is not a problem related with my setup, with the Sonos Arc Soundbar nor with content not available in Dolbly Atmos. Furthermore, I understand that not all content is available in Dolby Atmos, the thing here is there is no content at all with Dolby Atmos in Disney+, HBO Max and Prime playing through the built in apps of my Sony Google Tv. As a matter of fact, there are some movies in HBO Max app that state that can be watched in Dolby Atmos, however, when watching the content there is no Dolby Atmos output because the Sonos app states so. Again, this is not a problem of Sonos since everything works fine with Netflix and Apple Tv built in apps. In sum, it seems that there is no support for Dolby Atmos in some built in streaming apps in Sony's built in Google Tv. Honestly, this is unacceptable since my Sony Tv (A80K) is brand new and claims to be a premium Tv. Also, maybe this is a problem related to Google Tv updating the streaming apps to allow content with Dolby Atmos. In any case, Google Tv and Sony should fix this immediately! People buying a new Sony Tv with Google Tv should be aware of this situation and consider this problem when buying a new Tv. Maybe go with other combination of Tv brand (Sony) and built in platform (Google Tv), or just consider that built in Google Tv will no play Dolby Atmos at all in some streaming apps. Any comments and help will be appreciated.

[@KelpPardue]

Hi, I had the A90K for three days then returned it for an A90J. The newest TVs aren’t completely updated yet it seems. My A90K couldn’t use Airplay 2 (new update isn’t available yet) and I was upset they removed the a headphone jack in the newer models. I think if you’re patient, updated will arrive.

[@SonySupportUSA]

Hi David, thank you for reaching us out. Disney + has not yet Atmos enabled on the A80K model app yet. This is controlled by the app(s) . Regards, Erin Sony Social Support

[@KelpPardue]

I just picked up a Sony A90J and I’m loving it! However when the TV is off, the distortion in the reflection is pretty aggressive. Is this normal? It doesn’t seem too affect picture quality

[@SonySupportUSA]

​Hi@@KelpPardue, Thank you for the comment. That is not a malfunction of the OLED TV. The panel is bonded to the structure which causes a slight distortion when the TV is turned off. However, this will not affect the picture quality of the TV. Regards, David

[@ideaoverload910]

Anyone ever get a virus from google play on TV. I have iPhone. But my new tv wants me to accept terms to use google play. Wondering if it’s dangerous???

[@PJxpanterx]

Don't do it! Also make sure your phone don't have Google Play.

[@velumanigowthamkarthi359]

Loading error any body give me ah solution ?

[@n_tell_ectpeacock2273]

Ever get it fixed?

[@AnwarHossain-ro1lq]

How to lock tv? Sony Android tv

[@SonySupportUSA]

Hi @user-kq5pb8so8t, Thank you for contacting Sony support, we're glad to assist you! Please provide us with the exact model number of your Sony TV, so we can better assist you. Refer to the following link for the steps to locate the TV model number: www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Gerson

[@SamsungGalaxy-fg3dt]

How do you delete your google account without having a factory reset?

[@SonySupportUSA]

Hi Samsung Galaxy, we are sorry for the inconvenience. For us to better assist you with removing a Google account from your TV, please let us have the exact model number of your Sony TV. We're looking forward to your reply! -Jess

[@bhuvanambhore]

How tv automatic connect setup box?

[@SonySupportUSA]

Hi Bhuvan Ambhore, please provide the complete model number of your Sony TV and your current location so we can further assist you. Regards, David

[@bhuvanambhore]

@@SonySupportUSA Sony Bravia X80J 55 inch from India.

[@SonySupportUSA]

​@@bhuvanambhore Hi Bhuvan, For best assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Vincent

[@bramdesmet8411]

I love bravia. But please focus more on gaming. It's the only thing what you aren't doing right !

[@R08U5]

I got an Sony Xperia 1mk2 running the latest software and a brand new Sony Bravia XR-48A90K and the whole process just stalls on 1:34 . The scanning of the QR code goes well, but next my phone keeps on connecting to Google TV device forever. I've waited for at least 30 minutes, but no joy. TV is connected via a functional working ethernet cable. After canceling the QR mode and entering the details manually, I am still not able to add nor operate my Bravia via Google Home App nor Google TV App on my phone. What switch to flip. With recent models I had no problems whatsoever. Dissapointed with this low end experience on high end Sony gear.... BTW Google Home App perfectly finds my 2015 Sony Android TV which is also still active in the house.

[@SonySupportUSA]

Thank you for contacting Sony support, we're sorry for the issue you're having. Please perform a power reset to your Sony TV by following these steps: Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Once the TV is powered on, connect it to the internet via Wi-Fi for this time. We also recommend clearing cache and data for the Google Home App on your Sony Xperia phone, and then try the steps provided on the video again to Set Up Your Sony TV With Google TV. Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@R08U5]

@@SonySupportUSA Hey Gerson, thanks for the support; it partially solved my problems. At least now the new Bravia shows up in and can be operated from the Google Home App on my Xperia. However my Google TV app (on Xperia) only scans my old 2015 Bravia to be remote controlled, but my 2022 Bravia just won't show up there. I erased cache and data from Google TV App as well to no avail. Any suggestions to fix this are welcome as well.

[@SonySupportUSA]

Thank you for replying@@R08U5 .We are sorry to hear that the suggested troubleshooting steps didn't resolve the issue. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Gerson.

[@majesticdj85]

Google TV on Bravia has PROBLEM!!! ATTENTION SONY!

[@SonySupportUSA]

Hi Majestic DJ, We are sorry you are having an issue with the Google TV on your BRAVIA. Please ensure that your BRAVIA has the latest firmware by performing a software update. The updates improve the performace of the unit and resolve any possible software-related issues. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Vincent

[@dsohal6634]

how to turn on apps from unknown sources

[@SonySupportUSA]

Hello D Sohal! Thank you for contacting Sony support, we're glad to help you. Please note that Google Play Store on the Android TV only displays apps that are supported by the TV, so apps that are not displayed are not supported at the moment. Not all apps for other Android devices such as smartphones can be used with the TV. You may install some apps from an unknown resource or web browser, however we're not able to assure they'll work. Please access the following link for more information about the apps that can be installed on your Sony Android/Google TV, www.sony.com/electronics/support/televisions-projectors/articles/00114472?category=televisions-projectors. Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@devnair7184]

how to download google in my tv to browse

[@SonySupportUSA]

Hi Dev Nair, thanks for reaching out to us! Are you referring about how to download google chrome on your TV? Please provide the complete model number of your Sony TV so we can further assist you. -Jess

[@devnair7184]

@@SonySupportUSA MODEL NO.= KD-65X7500H

[@SonySupportUSA]

​@@devnair7184 thank you for providing the model number. Upon checking, this model appears to be a non-US/Canada model. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam

[@mohamedsalah1466]

Why I cannot find disney+ in my store?

[@SonySupportUSA]

Hello Mohamed Salah! Thank you for contacting Sony support, we're sorry that Disney+ app is not available for your Sony TV. Google Play Store on the Android TV only displays apps that are supported by the TV, so apps that are not displayed are not supported at the moment. Please refer to this link for more information about the apps that can be installed on Android TV or Google TV, www.sony.com/electronics/support/televisions-projectors/articles/00114472?category=televisions-projectors. Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@brentstone7491]

I chose the basic setup, yet I still keep getting random on screen pop up messages from Google to finish setting up my TV. My notifications are turned off. Please get Google to stop doing that.

[@SonySupportUSA]

Hi Brent, We are sorry to hear about the issue you are having. Please provide us with the model number of your Sony TV so we can better assist you. To locate the model number, refer to the link below. www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Sam

[@Baliboyish]

Bought x90j online, and unboxed it today, sadly remote control didn't function at all. Stuck in set up screen for 4 hours till i tried use universal remote and thankfully it works. Called Sony centre they said their warranty didn't include remote replacement even if the tv is brand new fresh 1 second out of the box. Wtf Sony! Is this gacha product?! I mean again wtf Sony 🤬 I'm in Indonesia. You suck Sony i spent $1000 for tv that came with broken remote and you guys won't bother to replace it for free. Tv fresh came out of the box! Disgusting

[@SonySupportUSA]

Hi Rambo, We're sorry to hear about this. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam

[@12358FloRIn]

Fck the sony bravia with linux ,can;t you do a update ? or i throw this ?

[@SonySupportUSA]

Hi Victor V, Thank you for contacting Sony support, we're glad to assist you. Please note that there is no update from Linux OS to Android OS on a Smart TV. If you'd like to have more streaming Apps, you may consider connecting a Streaming Device, so you can have access to a range of streaming Apps. Please access this link for the steps to connect a Streaming Device to your Sony TV, www.sony.com/electronics/support/articles/00232001 . Regards, Gerson.