I work in an environment where Customer Service is key, after watching this video - i want to show my colleagues this to motivate them. Thanks great video!
@iwontreplybacklol74813 жыл бұрын
Yea, when you're fleecing people, its ez to be nice..imagine these old people were coming and had no money to spend, find out their credit card for the room was declined and they had no money for the airport. When you're not expecting ANYTHING from them and go out of your way to help, that is where it really counts.
@valentinecv75652 жыл бұрын
I am a huge fan of Mr wynn, he is a genius, God bless him 🙏
@WDWPRINCE12 жыл бұрын
Steve Wynn just discovered what has kept Disney successful for so long. Storytelling, personal connection to guests and exceeding expectations.
@SantiagoStrata6 жыл бұрын
Such a master mind!!! Great inspiration!!!
@GroupElevation111 жыл бұрын
anyone in business or manages people a must watch
@BenFBlue12 жыл бұрын
THIS IS THE BEST VIDEO I HAVE EVER SEEN ON KZbin. Thank you!
@MrJohnnyb426 ай бұрын
I was one of the first of 7500 employees to get hired at the Mirage in 1989. Started in housekeeping, went to room service. ending in the Bistro , Made tons of money. Ran into Mr wynn on the outside of the business and wanted to give my gratitude. He said yeah whatever >
@tomd86583 жыл бұрын
In the end for a lot of people it is who you know, and who wants to know you right off.
@erikhayes17 жыл бұрын
Today was the first time I have ever seen this video. Amazing!
@larsataomo12 жыл бұрын
This is how a BOSS should be!!!
@IGot2CG12 жыл бұрын
Love this! Stories are powerful! I love hearing them as much as I love telling them.
@markrisley205412 жыл бұрын
Thanks for the video Tony!
@barrywilliamsmb12 жыл бұрын
Incredible. Thank you Steve and Tony!
@miivaanbajaj6284 жыл бұрын
This is a great video! So true!!!
@MrObamasucksbad12 жыл бұрын
Wynn is the man!!
@AlexLeizerovich12 жыл бұрын
.I loved it, this is an amazing approach
@fhowland2 жыл бұрын
Incredible, brilliant man.
@eniosilva17 жыл бұрын
Amazing story
@veronaraven30998 күн бұрын
Steve Wynn is a genius... i dont use those words often
@spaniardpolo12 жыл бұрын
Have someone the English trasncription of that speech, please ?
@GroupElevation111 жыл бұрын
Thanks for the post , awesome I am a big fan and anyone who is dumb enough to give you a bad post is and idiot , been to your seminars and listened to your tapes (cd) now and continue to do so and will do. It is the best investment you will ever make. How much money do you spend on gas in a month ? I rest my case
@beeastman12358 жыл бұрын
New casino opening called 'The Flush' every blackjack table has a toilet by it where you can either play the table or flush chips down the toilet lol
@markrisley205412 жыл бұрын
What is that guy doing with his pen at 7:45?
@joefaria523 Жыл бұрын
Can't they make a contact lense which is like a 180 degree peep hole like in a door ? As one symtom ? Like a recerse astynatism changing the ocular curve?
@summondadrummin11 жыл бұрын
Mr Wynn could possibly raise the Esteem of the people whom he works with by dropping the "My Employees" story?
@KingsofCowan12 жыл бұрын
Hay I'm From Jerusalem and i have 20/20! just cheer up
@INNO22212 жыл бұрын
Wynn is tough.
@beeastman12358 жыл бұрын
Reminds me of De Niro's character in 'Casino'
@Betterboundariesnowteensupport6 ай бұрын
Find those ideas that lift your staff. Like the bellman who got the medicine
@LeStergo-h8y3 ай бұрын
Theres 2 different men as Steve Wynn in the videos.
@jeremyjameslv11 жыл бұрын
He's smart and right but didn't he recently try to give the dealer tips to the shift bosses, uh yeah he did..
@terrybuchanan112 жыл бұрын
Read his Wikipedia... wow, what an interesting life!
@vfr09011 жыл бұрын
6:40 Wynn that night "gratification", and nah she didn´t drive five hours.
@adammcateer149910 жыл бұрын
The man going to get the medicine bag is actually a bad example. A more efficient way would have been to get a local doctor to write out prescriptions for the insulin and the hotel pay the medicine charges as a nice gesture. I think most of these big casino/hotels have an in house doctor anyways.
@smug85675 жыл бұрын
Plus if he got pulled over by PD that is not his prescription. Could have gone to jail where the would sort it out later. Not good.
@SantiagoStrata6 жыл бұрын
@nicolastellagorry @nicotellagorry listen to the words and learn from his philosophy. Is the right way!!!
@prism82893 жыл бұрын
And the bellman is tipped 5 bucks and never reimbursed for the expense, but mgmt says good job. And the dealer is accused of being away from their job.
@iwontreplybacklol74813 жыл бұрын
How to manipulate people and use their greed against them to further your own greed by flattering them and acting like you care.
@parkjob2 жыл бұрын
Demonic
@KingsofCowan12 жыл бұрын
i love you dearest. try this fear therapy i found online. i added magic and a golden key. love Pink star
@GroupElevation111 жыл бұрын
it could have been your attitude when you went in, if you are an ass , not saying you were you get no where, I have got bumped up to first class many times on air travel. not saying u did that but if you came across that way, I rest my case.
@KingsofCowan11 жыл бұрын
Shayna & the golden Tuggle by Tarah h w Bakiss
@jojoralbo3284 Жыл бұрын
Jesus, he’s telling the same story again and again....
@beeastman12358 жыл бұрын
The lady with the medicine bag lived in the palisades and wore a Cartier watch if she was from east LA and was wearing a timex Wynn would have told her to take a hike lol
@beeastman12358 жыл бұрын
This guys job is to distract you with shiny or interesting to look at stuff while taking your money I don't get it. Casinos are huge money making scams