Customer Damaged and Repaired Porsche Before Returning It

[@legacyturbo8485]

I also own a business and I’ve learnt a long time ago once you have a customer that is constantly haggling about price you’re best to walk away while you’re still ahead ..!!!!!!

[@KorianHUN]

That is interesting. I grew up knowing haggling somewhat is okay. Except with company to company orders it is called a negotiation.

[@Chris-hw4mq]

If you dont negotiate you are not a good businessman and I wouldnt do business with you.

[@thegaslightneverends]

@@Chris-hw4mq ok boomer

[@Chris-hw4mq]

@@thegaslightneverends I gues ok whatever boomer means

[@chadedwards7689]

@@Chris-hw4mq take a guess.

[@doggedlydetermined7022]

What a bum. He should’ve just rented a Corolla.

[@ericwsmith7722]

Planes, Trains, and automobiles.."ive got $6. and a Casio" ...."Have a good night sir"

[@SoCalRyeder]

No way bro, not at $39 a year! How about $35?

[@tomikuusla925]

And I get to keep the gas that's left in the fuel tank. And the floor mats.

[@tedsmart5539]

A chef I worked with said "the customer is always right until they're wrong..."

[@paulcarmi8130]

The original sears and roebuck catalog started this. It was "the customer is always right, until the customer reads fine print, and at that point the customer will realize they are almost always wrong" That's the gist of it

[@zapsurf1343]

Wow I cant imagine finding a d-bag in North Jersey!

[@ErnestoPicazo92]

You are right, one? No way, multiple of them? Yeah that's quite common

[@WayaWolf]

@@ErnestoPicazo92 a group of muscle heads lmao

[@mlb7583]

Same here, its unbelievable lol

[@DesertEagle90]

That’s no surprise… That’s Jersey for you.. They drive like a bunch of a$$holes! I’m actually surprised it was only a wheel and tire damage!

[@FinishLineFactory]

While it's easy to appreciate taking the initiative, I think it's reasonable to assume he probably also hassled the wheel repair guy on price and the wheel repair guy probably half-assed the repair based on that alone.

[@scottburke4800]

As someone who works in customer service you are correct. The customer is not always right however the HONEST customer is always right.

[@tommy_g35]

Nobody: Ferretti: this is why renting out cars sucks lol

[@sunnohh]

@@kruleworld it seems very tough, not for this salary man lol

[@Ball.Daily11]

This isn't a everyday thing I own a small 6 car rental fleet. Rob being a bit dramatic. The repair was good, just not perfect. How often do you touch your wheels ?

[@jamesr5741]

Also known as a 'tire kicker', these types are best avoided altogether in life.

[@1jiveturkey1]

Today, Mr. Spaghetti is upsetti that someone tried returning burned meatballs with extra sauce.

[@TheOrderOfN]

I literally almost died choking on a donut hole reading this thanks for the memory 😂 pro tip. Don’t read robs comments and eat food at the same time.

[@christopheru2561]

I was worried the spaghetti comments were dying off! Thank you good sir

[@1greenMitsi]

@@TheOrderOfN wouldve been poetic choking on a meatball

[@williamboyle8918]

splaff

[@dannyjohnsonsgarage]

The moment they screw you, they become the business and you are the customer losing money. Sorry to hear this Rob

[@0ffinnsive]

'It was probably the most amount of effort I've ever put in my life to make $800' Workers on minimum wage: *cries*

[@seanshomeshop325]

to be fair thats 800$ gross, minus labor, the tire, the big warehouse, the expensive car, employees

[@benische]

A tour of the cars in your warehouse would be awesome.

[@rideohdie-637]

This guy STUNK. I love that.. can't tell you the last time I heard that. Should've stuck with the 495 slick bugga.

[@richardpena3944]

Looks great Rob! Best of luck in the new home, wishing you many happy comfortable years at home!

[@iyanmanzano]

Ever since I watched Rob, that was when I know relaxing shared frustration is a thing. 😅

[@stoyan79]

I bet you he did not damage the wheel but he swapped it with his damaged wheel from his car.

[@christian3050]

He said it's a $200 fix he spent more than that to rent the car.

[@jaxturner7288]

@@christian3050 rob got the wheel with the damage and the $200 hack job repair. The customer got a pristine $1,500 wheel and insurance paid for most of the rental fee.

[@christian3050]

@@jaxturner7288 oh I see 👍

[@cookingbacon3085]

What makes you assume this? Did I miss something in the video? You're saying the renter already owns the exact same Porsche? And in order to fix his damaged wheel, he rented another porsche to steal/swap a wheel from?

[@christian3050]

@TheENofficial I can see it both ways but why would it take 2 hours to switch out a wheel and why would he wait 2 days to have it done?

[@swisschoco25]

I love that bedroom...that's a master suite.

[@chicago1680]

looks like a mental hospital with all that white

[@BSAElectronics702]

there is a saying in retail from long ago that Rob reminded me of, sometimes you have to fire the customer, it means their not worth the pain and aggravation for the sale.

[@Onewheelordeal]

Dang, the tire damage seems like something you'd spot inspecting upon return but still a shitty move after that kind of haggling hassle

[@stevehurst6066]

Thats the wheel off his personal car. He stopped to have it swapped at the tire shop.

[@ShanesAutos]

Would the tyre shop even do that? This guys brings up another 911 and says “yeh just swap them two wheels around”. If I was the guy at the tyre shop I’d be very suspicious of that. All Rob would have to do is take the car back to the tyre shop and asks a couple of questions.

[@MoAli-wm4of]

@@ShanesAutos rob lives in NY/NJ .. you’ve obviously never been to places like Perth amboy, Paterson, hunts point , LIC etc ...

[@eln0n01]

@@ShanesAutos bro the tire shop sells use tires, they don’t care about anything but their money.

[@allothernamesbutthis]

are porsche parts serialised to the car they are fitted to? also check the tyre manufacturing date.

[@g6et_wrx177]

Check the alignment may have a bent tie rod etc...

[@thewiseguy390]

I remember when some guy took his brand new michelin tires and swapped them with some shitty ones lol

[@xDefender11]

Congrats on 800,000 Rob!!! 🎉🎉

[@matthewliberatore3832]

The painting in the background is amazing

[@TheBigBazzy]

All these fancy cars and my eyes are on that beautiful Sonata N Line.

[@DavidMossMGS]

Glad to see this type of content again

[@TheMr3742]

Rob’s room is so nice! I bet that mattress feels amazing!

[@truthseeker8483]

go and try it with him....

[@JoeManLARockinEmpire]

I Always learn something new in every video. When something pops out of left field, I think. How would Rob handle this 👍👍

[@Nickkkk838]

Today Mr. Spaghetti explains why you don't rent vehicles to Chef Boyardee.

[@williamcrawford6543]

SpaghettiOs with meatballs

[@BioticsYT]

every time rob makes one of these videos about a customer costing him a few hundred on repairs for damages they cause during the rental he makes what the repair costs and more i love it haha he ends up making out good

[@bjorn5209]

Rob that master looks dope, just cant get ANY poop anywhere.

[@Emmacat663]

House is coming along beautifully

[@santillbrezon2161]

You americans build beautiful homes, your home is absolutely beautiful.

[@dannymitchell6131]

Rofl "I've fired you as a customer" You seem like such a reasonable person...people suck.

[@JohnSmith-lv8xk]

I love the customers that haggle then put down a Black Card !

[@mrsmurf1]

Rob, personally I would recommend you replace the tire too, if I'm dumping $500/day on a rental and I saw that tire, I wouldn't be happy. But then again, me spending $500/day on a rental is a lot of $$$ to me.

[@williamboyle8918]

oh smasho

[@Will-oj3un]

"Customer damaged and repaired car" Good to see customers are renting his cars again.

[@SuperSpeederBaker]

I wonder if the suspension was damaged from whatever he hit.

[@NitrousFox]

Eh maybe an alignment

[@mancavemotorsports]

I doubt he hit anything on the rental. Remember customer started with his car is in the shop..... let ya imagination do the rest

[@GDanielCho]

Probably was just a pothole, nyc got some craters

[@viperson9818]

The customer is always right? Nah that’s just a business saying to keep them coming back. Most time they’re dead wrong but u got to put on a smile.

[@cookieman0916]

I would bet he has the same car with the same wheels. And he brought it to them to swap your OEM wheel with his wheel that was refinished. And swapped your tire. What a jerk.

[@rage12345678]

Why spend that much money on a rental to do all that when he could've just gotten a much better refinish? He had the car for 2 days, that's $800. Plus labor to swap. Plus cost of refinish. That financially makes no sense. And there were a bunch of tire options on 991 911s like this one, it's a game of luck to find one with the exact tire. He definitely curbed the shit out of that wheel probably by slamming into the curb, got scared thinking he may have also damaged a control arm or suspension, and wanted out ASAP.

[@cookieman0916]

Have you checked the price of a OEM 911 wheel like what is on the car?? 800+refinishing= still cheaper than the dealer. If he was worried about crashing car, that’s why you have insurance. Why do you think the guy tried to get the price of the rental down so low. He already knew how much it was for a OEM wheel.

[@Getsum-ii]

Atleast he tried to fix his issue

[@ffab101p121]

October in Scotland? Brave man I the customers have experience driving in the rain.

[@joe5y]

Can’t unsee the joins on the tiles above the fireplace.

[@petercan1020]

Man this guy will advertise anybody that sends him money or free stuff that's why I appreciate hoovies garage Tyler has promoted maybe one item since he's been on possibly two keeps and that automotive website to buy cars

[@Nalla328]

The customer is not always right and a good business owner/manager stands up for their employees when the customer refuses to be wrong.

[@CarDr.]

While I was working at a body shop my boss had us fix a rental that his wife was driving at the same time we were fixing her daily driver! I'm sure she was having a bad week of driving.

[@TheOzarkWizard]

Why dont you stamp RENTAL on the inside of the wheels? tire shop might not want to get sued after seeing that

[@Ranalla651]

Love that fire place.

[@Mike_Davidson]

0:20 *So that's where all the action happens?* 😂😂😂

[@westside98]

Congrats on the 800k subs rob.

[@williamcrawford6543]

Check the undercarriage for damage

[@playbuttonwith1video-readm668]

Let me guess, a Bondo Special!

[@Onewheelordeal]

If you can bondo a wheel

[@ryanguercio7061]

No clickbait only a wheel

[@StevieD44]

You can bondo the wheel ?

[@GooseBumppps]

Filled it with spaghetti for mr spaghetti

[@ConnorReviewsandMore]

You can bondo a painted wheel but not one that is machined/polished aluminum.

[@CJAYTODD]

The master bedroom is 🔥

[@NIAtoolkit]

I would check with the tire shop and determine what work was done ASAP

[@robertmontgomery7158]

TV’s are poorly placed. To high. Problem with fireplaces

[@Turtle_Legs]

Yeah if I surprised my wife with a bedroom remodel in our home and the room was split like that, let's just say divorce would be the easy way out.

[@venom5809]

Yep, can't put a big screen over my fireplace because it would be ridiculously high.

[@michaelktm6061]

As your gut told you some "customers' are just not worth it , leaving something parked, not doing a repair for them or not selling it to them is sometimes the best course. I hope you write a book someday about all your rental experiences.

[@Adilsaleem17]

Sorry to hear Rob. Some customers just suck.

[@Thatguy55595]

Finally at 800K

[@outremer91]

Hey, Robbed Ferretti here.

[@playbuttonwith1video-readm668]

Today Mr. Spaghetti explains how he doesn’t like reconstituted meatballs!

[@williamboyle8918]

ehh. Do better

[@helloitsme4139]

The customer is always right pertains to: in what products or services they want to buy. Meet the demand and offer your service.

[@reelreeler8778]

Imagining him at the wheel shop haggling with them over the repair price too.

[@MrSlowestD16]

This reminds me of a time I rented a bike, 500mi away from the place I rented, went over a lip a tad too tall and it managed to pull the kickstand spring off (the spring that holds the kickstand to the frame). Couldn't exactly ride a bike 500mi with the kick stand dragging and I wasn't about to AAA a bike 500mi, so I had some rando on the side of the road help me duct tape the stand to the frame with me on the bike, then I rode to the dealership, ripped the tape, bought the spring, borrowed a pair of pliers from the dealership, wrestled on the ground with it in the parking lot for 20 minutes, then finally got the spring on the bike, and that was that. I wasn't a dick to anybody and I returned it exactly as I gave it, but was definitely a repair on a rental vehicle, haha. I was only out $15 or whatever and a few hours of my time, beat the hell out of all the other options. That guy sounds like a cheap dirtbag all around. I'm guessing these people are common in the exotic rental business.

[@HomeOnTheRanges]

So anyone else think he sounds like Ralph Machio? Lol love the channel

[@imnotatrollijusttrollalot3528]

well that was 9 minutes of my life i will never get back thanks rob

[@dudeonbike800]

Dang, first a Harry track-day video from Homebuilt by Jeff and now a "Porsche damage" story video by SuperSpeeders? A cornucopia of video-watching pleasure!!! PS I had a BMW 5 series station wagon rental in Germany where the douche-nozzle before me tried to plug the run-flat tire unbeknownst to the rental agency. Jerk cost me a good day in Stuttgart fixing that damn tire. Less Weizenbier time is NOT GOOD! Don't be jerks - do the right thing!

[@christopherrobin1505]

Exotic rental companies should have a stink list. That all companies have access too. "Do not Rent" and the company that rented it to them. We do this in Kelowna, BC. about house renters. Our list is 1000 names long. And you must be a landlord in order to be on our site.

[@captain_context9991]

Master bedroom.... CLEARLY the best spot in your house, Rob. Well done.

[@Mr.Mayhem]

Take a drink every time rob rubs his eye.

[@jordan116327]

Paterson NJ!!! Riverside!!!

[@imacomputer1234]

that really sucks. how do you know that's the original wheel? would you notice if someone was swapping parts? has that ever happened?

[@iaintdonknow]

Bedroom looks amazing, omg

[@martb5511]

How about the alignment did that get messed up also?

[@picklemetimbers3003]

Looking good man!

[@clinth4891]

That’s a beautiful Alfa in that green colour

[@davidp2888]

Today Mr. Spaghetti tells us about someone who argued about the cost of the rigatoni and then tried to send it back to the kitchen with different sauce.

[@MKT_ADJ]

That S500 Grand Edition though 😍

[@bigjohnfury5662]

*Super Easy like Mamma Mia in Palermo* 👍

[@Finestizpro]

Helix is great i have back problems and it works the more you sleep on it the better it gets

[@itdontmatteridontcare5182]

Got the same bed and night stands from wayfair. Don’t get a putty mine chewed the crap out of the trim on the legs. Ha ha

[@ARPLATINUM]

Superchat Friday will be for the "fix the wheel fund"

[@igezeum]

I know it won't make a difference but you should get in touch with the tire shop and see if they have had any "difficult" customers recently.

[@Mike44460]

Rob, remember what you said way back, when someone says"I don't drive like that”, beware. I think if that question would of been asked and should of been asked this rental would of been DOA.

[@TheZingoBreli]

I don't how you can handle all of this issues with the customers!! this is nerve wracking job.

[@UndeadFleshgod]

7:50 "When my employees were delivering the car, the time they spent *sucking* my employee" How much did you charge him for that? You expanding your business?

[@Bwill-hn2pc]

dude.... niiiiice master bed and bath

[@metaleggman18]

The customer is always right, even when they're not, that is, of course, until the transaction is over. 🤣

[@PatRiot-]

The lack of drapes would freak me out 😅 Nice room though!

[@wantsanewvehicle]

Right right.. you aren't going to do anything about the wheel. It looks fine as is and you know it.

[@jimcogger9816]

As a plumber I have fired a few clients. I would love to have pictures of their faces when I’ve done that.

[@ilukatube1972]

The bell rang very early with this guy ….trust your gut ..when the bell rings this loud next time hold firm on your dealings ...you put them in place for a reason , a probably well calculated and thought out reason. We never need these kinds of idiots ..cheers

[@partyguy9]

What are those 2 wedges that come in the edge of the ceiling above the bed and bathroom wall?

[@Pwnulolumad]

My guess: pipes or something runs through there and this was an aesthetic ceiling bulge design.

[@joshuascullys]

Sketti TALK ABOUT THE RPM ACT!!!

[@Nimh2600]

A while ago mr spaghetti told us not to get in to rentals. Today mr spaghetti flexes his expensive ass house on us

[@HeyUncleA]

If you made Mr. Spaghetti shirts I’d buy one👍🏽

[@thomaswburkhart]

i love your stories

[@jonvanburen6483]

that was one spicy story Mr. Spaghetti, you left off the part about the extra cheese found in your chones.

[@Ezero8]

It looks fine to me. You should be glad he already got it repaired.

[@eln0n01]

He complains about everything

[@supertrooper4353]

"Rob my car was in an accident, can you rent me a car" - that should have been a giveaway LOL. Granted the customer may not necessarily always be at fault - but hey it increases the chances that much more right?

[@doug960]

"I wrecked my car. Can I rent one of yours while I get it fixed? How low can you go?" Nope nope nope.