The Customer is WRONG! 1-STAR Reviews?! SYWGF EP. 26

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Is the customer always right or is that an antiquated idea in today's age? Our hosts Chefs Brian and Paul discuss and react to bad restaurant reviews, what's the best food to get over failed love experiences, and answer some questions about what's coming up soon!
02:12 T-Shirt Pre-Orders!
03:30 Teasers For Next Episodes
07:42 Concert Recap
09:18 Reacting to Frenchy's Memorial Day
14:00 Trash Truck Controversy
16:32 The Toys of Today
18:17 Clip of the Day
20:50 Hail In Mexico Amid Heat Wave
22:12 Fast Food is Expensive Now
26:51 THE BAD REVIEW
39:24 The Funnies
41:14 Nigerian McDonald's
43:52 Vegan Eats Meat
45:29 The Correct Way To Say OREO
47:06 Questions
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Quick & Cheap?!
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MEAT & POTATOES
Customer Angry / GF Bread
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Executive Producer: Madelyn Grimes / YEA Media Group
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[@SYWGFpodcast]

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[@thejunglekitchen]

I have seen some classic bad reviews of businesses here in Costa Rica. "Too hot"; "too many bird sounds"; "beach had too many rocks". I always wonder what the guest was expecting the hotel or restaurant to do about these things. "Oh, I'm sorry sir, let me just call my nephew and he will immediately relocate the country of Costa Rica to a temperate zone".

[@thejunglekitchen]

By the way Brian, my two cents on your bad review is to either completely ignore it OR post a short and polite comment explaining your GF policy and then ignore anything following that. A lot of people get sucked in to an online conversation with a difficult customer- it's not worth it, and it actually makes the business owner seem petty or like they have too much time on their hands. Any reasonable person who reads that review will recognize that the customer was being unnecessarily harsh. I've worked in hospitality and tourism for 20 years- you have to look after your regulars, but you also have control over who those regulars are. Do you really want $100 from someone who is a massive pain in the bum?

[@richellecharles5488]

Lololololol we have some complain about the sounds of the frogs?

[@thejunglekitchen]

@@richellecharles5488 Classic. There is legitimately a review online about a hotel in my village where they compared it to the movie "Apocalypse Now" because of the cricket and frog sounds. Ummm... no. That was a war movie- this is a tropical resort. Same frogs, but still very different! haha.

[@misantrope6267]

@@thejunglekitchen stupid hotel, why would they put so many crickets and frogs out there? >:(

[@darksynthphony2242]

I am glad you were so thoughtful and polite about your bad review. I totally sympathize with you. I think you will have to completely hold to your no gluten for online orders policy, or have a disclaimer with a check box acknowledging that you cannot guarantee that there will not be cross contamination on the online order form. Essentially you are not a gluten-free kitchen, so you can't promise that there is no wheat, hence gluten, dust in some of the food.

[@SYWGFpodcast]

❤️

[@alessiarose4924]

@@SYWGFpodcast I’m not coeliac but am gluten intolerant (I can’t eat too much gluten in a day / several days basically). I wonder if there’s a way as the previous commentator suggests where when you tick the gf option that when they come to pay, before they confirm, they are automatically presented with the disclosure

[@alexisrene3491]

As a business, NEVER play favorites. You treat all customers to the company standard, no extras or freebies. Because they will always want more, they will brag about it thus making other customers want in, and they will absolutely destroy you once they don't get their way.

[@stanzungolo6251]

Frenchy was right in terms of attempting to make the entitled happy. BUT He has had an established, landmark business for decades. Hell of an accomplishment, but also gives him certain privileges. Which he EARNED. Brian, you’re new, and appear to be a tremendous person, and operator. Online is a pain in the ass. If you give people special approvals when you’re there, you either should make them aware of it, and tell them how they should order the next time so they’re happy whether you’re there, or not. OR Just say no in the beginning. This business is so tough in the sense of, you can accommodate people 9 times out of 10, but the 1 time you don’t, they will likely disregard the 9 you did, and put out a negative review which potentially costs you a customer, or 2. Nice guys get screwed the very second they can’t act as such. When it comes to online, I’ve found out that we need a hard line that can’t be crossed, or an established alternative. God bless you both. F.C.I grad here, and thanks for bringing JT in my life!! He’s a genius!!

[@EdwardSchultz]

Someone left a one 1-star Google . It was so funny. the bussiness printed on the back of a T-Shirt

[@sallyostling]

Ugh. I developed a freaking lactose intolerance in my late 30's. I can't drink milk or eat ice cream without super suffering after. No more cold cereal or ice cream cones in the summer. I will once or twice a year indulge and then be woefully reminded not to do that again for a long time.

[@plutoniumlollie9574]

'Never ate at that restaurant, can't comment on it 1*' Gotta love those people. And many of them are potential voters.

[@mrs.h2725]

Don't stress yourself trying not to 'date' the episodes by avoiding talking about current events at the time. It's honestly one of the more enjoyable and relatable parts of youtube videos like this and my fav podcasts (like YMH, Tigerbelly and Bad Friends). I'd be happy to watch y'all react and chat about things even if they're not just food related. But also I was a band geek and feel triggered by that parade footage lol

[@elplatanazo87]

Been serving food to my customers since I was a kid at the family deli. Frenchie was absolutely right, No matter what you do, customers, especially the recurring ones end up being entitled from years of good service and are very quick to turn their nose at us if we made a mistake, or couldn't fulfill a 'specific' instruction and blast us on facebook, instagram, you name it. Only for them to come by again as a customer a few months later. Makes zero sense!

[@bigbagofhate]

Fun fact: Lou Ferrigno later stated that Banner's name was changed for the show because network execs thought Bruce was too effeminate a name.

[@ozmartian2]

Not just effeminite but "too gay sounding" actually, if I'm not mistaken. Thank God we've grown as a society since then!

[@DoctorWho8]

Stan Lee confirmed this in interviews too. So the compromise was keeping Bruce as the middle name, but going with David as the first instead of Robert, the character’s real first name but went by his middle in the comics.

[@Thanat0s3166]

Food for a broken heart? Go grab an even number of Costco Cookie food court and grab loads of Ben and Jerry Ice cream or any small container ice cream and make yourself a giant ice cream sandwich after your steak and pasta dinner

[@moonlight_ninja]

I'll see what I can do! XD

[@MartiniGTGP]

Negative comment of the day: These 2 chefs are TOO attractive. TOO fun to watch. TOO awesome

[@SYWGFpodcast]

❤️

[@Five_by_Five9340]

@@SYWGFpodcast and @MartiniGTGP - 1/5 ⭐️ It takes hours for the throbbing in my loins to subside enough for me to walk after watching these 2 chefs do their podcast. That makes business meetings and dining out very awkward. A few times after watching these 2 chefs, I’ve found myself fully pregnant, had stunning children, and kept long and loving relationships with all of them even after they’ve turned 18, and my dining room table isn’t big enough for everything during the Thanksgiving Day dinner. These 2 chefs have made me appreciate mayonnaise so much more. That part is okay.

[@AwesomeFish12]

Harsh.

[@MartiniGTGP]

@@Five_by_Five9340this is hilarioussss!!!

[@jaf1x67]

Frenchy lost 10 pounds...Didn't he say for every so many pounds lost you gain length in your Weiner? His wife must be happy LOL. Always look forward to Thursdays to hear the 2 of you and how well you get along with each other. Keep up the good work!

[@franciscoromo7512]

lol I actually passed by a Sean Strickland short not too long ago where he said the same 😂

[@wowcarnage]

i'm with Frenchie, Fuck em. Customers who have time to write essays crying about something as futile as a takeaway order are customers I wouldn't care for at all. It's even worse when you have a place like frenchie and customers leave without complaining but then when home write half a book about what they didn't like. Either complain to someone in person or just accept sometimes people make mistakes and move on. Like what are we even talking about here lol "OW NO!! Couldn't get my gluten free bread this one time" Pathetic.

[@f.b.jeffers0n]

Now I'm extra excited for the new Loss Becomes!!

[@AdamFloro]

My job gives me tennis elbow, and one thing that helps me the most is a stretch. Point your arm straight out in front of you, and make a fist, then point your fist to the floor while keeping your arm in the same position. Hold for 30 seconds, then open your hand to point your fingers to the floor, hold another 30 seconds. If you have a bad day of pain and the stretch doesn’t work, ibuprofen will take care of it as a last resort.

[@BlondieLovesFrenchy]

I’m making him try this tonight.

[@AdamFloro]

@@BlondieLovesFrenchy Glad to hear it! I hope it helps him feel better! Hi from Arkansas! (I miss NYC, one of my favorite places to visit!)

[@malice926]

On the review question, nothing pisses me off more as a customer than somebody getting special treatment. There's a couple reasons for it though; 1. The people who get special treatment constantly leave people waiting and waiting in line just to put their order in and to get their food, and 2. I'd rather know that the place is consistent, because then you know what you're paying for. If somebody comes in with a special order right before I do, I'm almost certain that my order is gonna be screwed up, and I'll have to waste my time, if not money, getting it redone.

[@DieselPower76]

Shoutout to the Thibeaux, Gigi, and the bar bench at Le Rivage! Been going there for years…but gotta try Mission Sandwich Social! Brian…if I’m going to get one sandwich for my first experience, what do I get?

[@MissMaiaa]

We are in desperate need of a round of applause from now on every time Frenchie gets the location introduction perfect. 😁

[@babbiification]

I don't have a go to heartbreak food, but I remember the first time I was really into someone and got dumped. That happened in the morning, then I had school, then I worked a shift, didn't have time to eat all day. The bus was late so I missed my connection it was raining and gray and at the bus stop I smelled a sandwich shop. Went in and had a meatball sub and a cherry coke. That meal can get me out of any funk to this day.

[@NewVenari]

here in Canada, Waste Management also just puts everything into the same truck. Makes you wonder why we bother separating it

[@NewVenari]

Also, canadian groceries are getting so expensive that eating out is sometimes cheaper. It's still expensive, but cheaper than groceries.

[@phillipzakosek3467]

For the creepy Brian love song!

[@starparodier91]

38:07 THIS! My grandma had celiac and it was rough. One of my aunt’s has it too but it’s pretty mild but she just decides not to eat out just in case. And my uncle got a tattoo of the Planters peanut guy on his arm with a 🚫 over it and before he goes into a restaurant he just shows them his arm before he’s seated so he can know right away if it’s gonna be too much of a problem for the restaurant.

[@Amenhir1]

I gave a local restaurant a two star review years ago because their service was terrible and they were always getting orders wrong. They improved and I went back and edited my original review. I rarely leave reviews for restaurants at all. If it's truly terrible, I take note, and never return. I've got every dietary restriction known to man. I've got chronic pancreatitis from a gallstone blockage. That led to type 2 diabetes and now I get chronic bouts of colitis. I know what I can and cannot eat. For me to castigate a restaurant for not meeting my needs would make the biggest asshole in the universe. I've decided it's better to save my money than make someone else's life miserable.

[@renaissanceman8687]

The one star review was the definition of ‘the road to hell is paved with good intentions’. Worked at many places where there is a rule or service that is not provided that someone historically has said they will do for that one customer. Then if this ever changes or someone quotes the policy for the other 99.99999% of customers (maybe cause they weren’t told) then the entitlement explosion happens and they’re on the phone to the CEO / Complaining to the regulator / Putting in a formal complaint. This is why you should always apply a policy all the time with no exceptions. Not all business/customers is/are worth having.

[@McShufts]

At my work it's called being 'catastrophically helpful' you make a rod for your own back and getting out of it is very difficult and often you have to piss off or offend someone. Doesn't help if you have management who don't have your back and undermine the official position.

[@MisterSiga]

@ 8:12 band should have been named "Accountants unleashed !"

[@jimbeauxdin]

ahhhh! Frenchie looks like he is wearing g muffin topping shirt. I can't help but love it.

[@matshjalmarsson3008]

The customer is never right, but it's your job to make them feel that they are

[@jcbabacha]

So nice meeting both of you. Next time we need to do a trade. I’ll teach Frenchy some salsa dance and he teaches me how to make duck 🦆

[@AndreVandal]

Once in the series they do say that his full name was "David Bruce Banner"

[@GiveZeeAChance]

Fun fact: for the Hulk show, the name change wasn't a rights issue. They went with David because they thought Bruce sounded too "gay"

[@joewebster9229]

I don't even pretend to gag or make gagging sounds because I hate throwing up so much.

[@benforwho]

Learn to cook at home. Fast food has always been going up. If fast food is your go to for dinner, check yourself. Plenty of youtube vids on how to cook at home on the cheap. Let's go Brian and Frenchy! ❤ 🤙

[@catherinejones5807]

OMG! August the Duck just put out a video where he made and tasted the new Pink Sauce from the Pink Sauce Lady! Chef Brian, you and Chef Paul have got to either react to this video, or get the sauce mix and make/taste it for a video, or both. Invite Justin Wang again for this. It would be epic!👍🏻🤣

[@barbarous_beard]

Worked in and around kitchens for almost 20 years and alot of complaints about bad service or bad food come from bad customers. The moment you tell them that the way they want something is not possible then it's us being rude. Frenchy's right f@!# them.

[@TheAT5000]

Boy that's a late video drop... I will hopefully have time to watch tomorrow. I appreciate you guys being a regular part of my week!

[@TheArgiShow]

The real question is, did frenchy watch the original run of the TV series, 'The Toxic Avenger'😂 Also, to your point of AI toys, that's a quirky little movie called 'Small Soldiers'(1998)

[@SYWGFpodcast]

Oh I remember that one!

[@user-ln8hk1lq5g]

Bring yourself and a bunch of flowers for the guys wife, and surprise them in person to let them know you care, and what your reasoning is. A small personal gesture of kindness goes a long way...

[@chongxiong1164]

This reminds me of a review I saw at one of my favorite food places. This lady wrote a 2-page report, and not once was it about the restaurant. She wrote how long she had to wait, and the staff was slow. She didn't say anything about the food, like if you want bicth, take it to X, lol. Also, on a side note, she went in at around 6 p.m., when they were at their busiest, and on top of that, it was on a weekend.

[@artonsafari]

Help for Frenchy’s tennis elbow. It’s not instant but getting a Theraband Flexbar and using it on a daily basis sorted out the tennis elbow I picked up learning the rhythm for Holy Wars/Punishment Due pretty quickly.

[@mincho7573]

I only leave reviews if the service / food was excellent or really bad. It takes something horrible, like the staff doing something offensive or rude to me for me to give a negative review. I also take reviews with a grain of salt, especially about food. Everyone has different taste buds and some people think their food experts. If I order foreign food or something new, I think maybe it is the way it is supposed to taste. I think some people don't realize ordering food comes with the risk that it might not suit them. I learned to ask waiters their recommendations. When I look at reviews, it is more important to me how the business owners respond. No matter how unfair the review it is, I think it is important to respond professionally. While I understand negative reviews are upsetting, I doubt it would deter customers. People can assess an unfair, biased review. I also saw a couple of KZbin videos where the hosts claimed that people find businesses with all four stars unbelievable.

[@donsemo4804]

Never get tired of watching Crockett and Tubbs.

[@lianoid918]

I have an upset stomach today and I feel like I need to puke, so at 40:07, Frenchy had me hovering over a sink. 😅

[@rindil]

DIG it UP!

[@queteimporta67]

Check out admiral mcraven leaves audience speachless. Failure is the best way to learn

[@acerimmerz]

So when will we see los becomes at download festival here in old blighty? Would be fun

[@jamesray9009]

I use Absorbine Veterinary Topical Analgesic & Antiseptic Horse Liniment on my aches and pains after hot shower towel dry .. while water is hot and running waiting on me, I rub in the lotion a little goes a long way then wrap it loosely.. (its like icy hots evil cousin ) as soon as you apply it, wash it off your hands do not let it get to you eyes LiFE sucks if you do ..if it helps my knee and back it should do awesome for you too

[@Kinkajou1015]

Either maintain the policy, or triple the cost of the gluten free option online with big bold lettering that says you are not liable if they get ill because there's gluten everywhere in the shop.

[@HiMy_Name_Is]

Regarding the bad review about the toilet, it would be only and issue for a disabled person, but should maybe drop the review by 1 star and not to fully negative

[@DeedeeDirt]

I'm a perpetual skinny person and i came here looking for advice on how to gain fat but... i don't think this show is about how to get fat? .... i also have tennis elbow though, i use these rubbery flex bars to do little workouts that are supposed to help it.

[@Jaytrocious]

I can eat at my local family owned Mexican place cheaper than taco bell. the sound sync being off is driving me nuts

[@teke367]

It's "THE customer is always right" not "A customer is always right". If every customer was saying "let us order gluten free delivery" then perhaps you need to look into if that's possibility. Same as if your customers never order a particular sandwich. They're not wrong for not ordering it, it's something you need to consider removing. The customer who left you a review did call up to try rectify the issue, so I wouldn't say they ran right to posting a bad review. I'm not necessarily siding with them, but I'm not sure what else they should be expected to do.

[@Amenhir1]

That Megatron is not a toy, it's a "collectible." Toys are meant to be fun and played with. They're not meant to cost a thousand bucks and spend it's life on a shelf or in the box. If I hadn't played with my toys and saved them I could have retired already.

[@kingp2272]

Love the show. I can't tell but there seems to be a slight echo on the audio, particularly on Frenchy's mic in this episode (perhaps it's just me though?) Don't offer gluten free bread. Not sure what the rest of your menu is but if someone has celiac we feel bad about it, but they should not be eating sandwiches unless they are buying their own/making their own gluten free bread, if they are actually taking their health and condition seriously. If someone is gluten sensitive or otherwise gluten phobic those folks again should not be ordering sandos. They're being selfish. I've worked in tons of sandwich places and it's totally obnoxious. Not. Worth.

[@SYWGFpodcast]

Yes, we had some technical difficulties with Adobe Premiere for this one which lead to the delay in todays episode.

[@moira329]

I know for me I used to do door dash or Uber eats a lot. But when the fees went up I decided to not order anymore. I will say every once in a while I will crave a cheap cheeseburger. But realize it’s not that cheap and have something at home.

[@TheListofMrRaguso]

As some one with the Celiac Disease, i do understand that one star. Because of that cross contamination, and the fact most places just can't afford to take the necessary precautions, when you find a place that can or is willing to accommodate for you and have the place close the door on you suddenly it's a stab to the heart. They are now lost... Scared and alone... Floating thru the empty void... So Not to say it's justified, but it's at least their pain is understandable.

[@MShak3]

9:08 Are you saying worlds will collide with that guest spot?

[@SYWGFpodcast]

No, but it may be my last serenade.

[@KVG03]

Your voice is very soothing. That’s why I love this podcast. Fight it out to figure who I’m talking about. 😂

[@SYWGFpodcast]

😂

[@pauldenamiel]

Definitely Brian

[@JohnWoo]

The audio for the last 10 or so minutes is out of sync. 😅

[@jlaw131985]

Plastic recycling is really bad for energy...but recycling metal and glass are HIGHLY efficient. Cardboard and paper are pretty decent too. It's basically plastic and electronics that are shit at recycling right now, and plastic is unlikely to improve.

[@drxray21]

Wear a compression sleeve and take Ibuprofen. Got me through 2 bouts of tennis elbow. did take a couple of months for the symptoms to resolve.

[@patknights1492]

It's not instant but when i had tennis elbow (aka saute elbow) i found a tennis elbow brace from walgreens or wherever helped a lot

[@jameshamaker9321]

i hope Frenchy likes cheese, because cheese has calcium and that helps with tennis elbow. also chocolate helps with it.

[@snow56border]

I'd say the narrative of that review is a little different as you did clip out their full scores. Maybe they could of gave you a 3 star and you should potentially complain about that, and why a 1/5 service but a 5/5 atmosphere and food warrants a 1/5 overall. Maybe you should reach out to google and critique their scoring system and see if scores could be made better by selecting categories, and not try and shit on a customer. You didnt shit on them Brian, but Frenchy sure did, for no good reason. If im scrolling and see a 4.4/5, Ill consider that pretty good. Just like anyone would. Then Ill check the recent negative reviews quickly to check for any changes in food quality. If I find a review that was written like this customer, since his situation doesnt apply to me, I wont consider it in my opinion. The fact that he said the atmosphere and food were 5/5 and gave a detail description is pretty good for qualifying the review. Could of just said "Doesnt fulfill dietary restrictions, 1/5", and not describe anything. That person that left you a review only leaves 1 star reviews. So he isnt helping anyone out posting positive reviews. That's kind of shitty, but being descriptive with the review is a lot better then what most do. Why not offer it on the app? Whats the liability you are talking about? You put the conditions on the app... if they dont read it, its on them. Literally what fine prints protects you over. Other restaurants make it work. I'd assume for Frency that not offering to go bags is more of a cost saving measure. If you were worried about liability, you could easily have fine print on a the bag, recipients, posted somewhere. Just scrolling through the reviews, I think you should be more concerned of the "Soggy bread", "Got food poisoning", "wait time 40mins", "Sandwiches piling up at register with no one to hand out", "no help with door dash order, told to call door dash." I just scrolled by newest for these. The door dash one seemed to line up with this one. Customer missed adding sauce. Calls the restaurant to try and fix it, but only get asked to call door dash. A mistake happened, could help out a repeat customer and just add it on and not charge extra if you cant adjust the price. That's one of the things you do just to help out with minimal cost impact on you. Maybe should consider the processes and procedures that need to be put in place when door dash orders dont go well and what you can do to fix it, if anything. Maybe consider, when you absolutely cant help a customer, that you put something in the order to show you want to consider fixing it. Maybe like a $1 off of a $14 sandwich or something. Wont break the bank, you plan not to mess up door dash orders frequently so you wont be giving these out much, and its a minimal gesture that likely stops the person making an angry review. My wife works for customer service for an electric company. People call in on their 1000+ monthly bill cursing and being nasty because they didnt realize what running 14 space heaters would do to their bill. They will offer a 20.00 coupon and let them have a payment plan ( so basically nothing on a 1000.00 bill), and they end up thanking the reps and being easier to deal with. You should really consider the customer's opinion is always right, and if its the different of $5 on a $100 order, it may be worth some sort of on the spot fix. Have a system built in place that allows these fixes without needing your input. Also, if you were doing something special for certain customers... you have to consider changing policies will come with upsetting those customers, and accept a review ding... as 4.4/5 shows you are pretty good.

[@BrokensoulRider]

I can understand why most places don't do specialty-items like gluten-free or nut-free on apps, because there's another aspect missing. For example, I'm dyslexic as fuck. I can *easily* miss certain words that change the entire context of a sentence/order. It makes it especially hard sometimes when it comes to the job field I'm in. It's straight-up a liability issue, which can still be pinned on you as the provider of the food. But why people with food allergies go to places that are primarily that allergen is beyond me.

[@blankfrankie3747]

Negative comment of the day: "Hey Frenchie, nice shirt. Do they make them for MEN?" 😆

[@aromaticpreferance8557]

This actually had me chuckling lol love ya Frenchie 🤣

[@alejandrobotero8725]

Small Soldiers going to get us before we ever get to Skynet.

[@aromaticpreferance8557]

Lol i couldn't for the life of me see which one was Brian during the band clip, asked my partner where he was and he said the guy over there with the small head☠️😂

[@SYWGFpodcast]

😂

[@bobd2659]

For 2 people, roast chicken, soup/stew/, chicken salad, tacos... ~$7 for 4-5 meals...

[@adamboldra6210]

If you shop their app you get discounts. Also reviews get you free food

[@TheHaubs11tx]

I have an inside scoop on who it was don’t add me. It was Franklin Jefferson.

[@greenblack6552]

I like Frenchy's shirt, the fabric looks soft

[@greenblack6552]

Yo, that song you mentioned at 45:30. Dig it up, and release it. Maybe you'll get rich off of it.

[@Bert_Wayfarer]

Everyone knows it from family guy stewie played it as an outro theme lol.. shoutout to old Hulk.

[@ForbiddenFoodTV]

My guess on the 2000s metalcore legends is... is Jesse doing a guest spot? 👀 Also considering you'd had him on your channel before.

[@SYWGFpodcast]

Hehe

[@TheHaubs11tx]

Dingdong, white sauce, let me finish. No pun intended my ass. Lol.

[@danalynbegin6991]

I love that you guys are gym buddies

[@gennafer]

I don't think the customer is that wrong. Not worth a 1 star review BUT their issue is a food thing. If I only bought one thing from a place and I bought it a lot to the point of being a regular and then suddenly I could or could not get it some time it would be very annoying. For example, I go to a donut shop near my house and I only like one kind of donut which they have 99% of the time. On the 1% they don't have it I guess I look annoyed because they comment about how mad I was at them on those times, now I'm not really mad at them but it is kind of annoying to go somewhere to get food only to not be able to get the food you had in mind. I think you are looking at it like you helped them out a few times and they should be grateful instead of upset when they can't get what they thought was standard practice even though you are saying it's not. It's clearly a lack of communication. They obviously think they can't get it because doordash lacks the feature while you are saying it's a legal issue with a food allergen. I think if you want their business then you reach out to them and explain exactly that, if they are as big fans as they say then they will likely understand and remove the review especially if you figure out some way to help them out like when they call telling the person they understand the risk of cross-contamination. BUT if you don't care about their business just let it go. I will say though that you shouldn't underestimate loyal regulars. I went to that donut shop every single day through the pandemic and bought 6-12 donuts while only eating 2 just to help keep them in business.

[@austinbarfield3237]

I have family that has celiac disease

[@moonlight_ninja]

@44.41 no problem, better late then never lol also im feeling somewhat better! ben and jerry are the only men I need! XD

[@spoonz202]

Was the audio off towards the end? and then there were like 10 minutes of dead time at the end.

[@Neogibu]

Honestly, it's awesome that you do offer gluten free options, but this was an unreasonable customer expecting special treatment above and beyond what is necessary, You are 1000% correct that it's a liability. Frenchy is right, it's not worth the hassle, F* em.

[@blooman1976]

When it comes to the review, I think Brian was trying to please a customer, but he set himself up for this review by bending his rules. I think he should stick to his rules and make them clear on all apps.

[@presmadagascar]

I could never own a restaurant because if some Karen came in asking for gluten free I'd tell them to get the f out

[@MrDoenyon]

Though I understand it's kinda shared responsibility, as you simply shouldn't have offered glutten free if it was a potential issue from the beginning, not even to good clients. Going straight to a 1 star review from 1 single issue after years of good service is really mean. Like I've loved some restaurants, and they have after years gone downhill, often due to new management, and if you are a good client you mention your issue in person or something first. Like you try to get them to be better again and understand why they aren't. The public screaming that is a 1 star review isn't even something I would consider, except if they really started to do dangerous shit.

[@2AChef-n-BBQ]

Wasnt going to comment,but that customer gave you the 1* after repeatedly accommodating their needs, these people are like those folks who will stab you in the back at every turn. That $120 every couple weeks isnt going to effect you in the long run. You were polite in your response, the ball is back in their court. Either they understand and life goes on or they stop ordering. Either way, you're walking the razors edge

[@kevinbrendansowney7585]

Proper Celiac vs mad fad diet is ridiculous Chefs!!!!

[@mikelee8937]

Okay, at the 37 minute mark, and find it mental blue screen of death inducing that ANYONE could hold a restaurant liable for what the customer did with their wares upon leaving. Liability should end upon departing the controlled environment of the restaurant. Any doggy bags ought come with an implied waiver of all consequences ingesting proprietor's wares.

[@mikelee8937]

A reply to myself that nearly no one reads, but not eager to endure spam or Stan allegations. If the gluten free folks will not absorb the kindness given them DESPITE THE RISK AND COST to your establishment? Frenchy covered it rather succinctly. Fuck 'em.

[@joewebster9229]

Ice cream, sad music an a box of tissues.

[@ronwatson3446]

Frenchie giggles at pain and fear... but the ONLY thing he does NOT giggle at are PEAS! 😮

[@TheHaubs11tx]

If you don’t know, that’s the Hulk music and you’re over the age of 30 then let’s just say Fire Extinguisher and you can separate the word Fire for anything you want, but I prefer to exchange the word fire with the word …..

[@rowss9450]

never bow down to entitled customers

[@TheShinobi890]

What brand water is it that yall drink?

[@AwesomeFish12]

Audio out of synch, but it's a podcast...with video clips that require you to be looking at your screen.

[@TheHaubs11tx]

Cooking is not controlled burning however, life is too short to cook on medium now. The people over at good mythical kitchen capitalized on that first but that’s an old phrase so it is in the public domain and as much as I love them I wish they hadn’t of gotten there first because that was told to me, when I was about 14. but I also love their channels too, so I’m torn

[@thoughtsrants4564]

I agree with Frenchie, f-them. Having spend a good portion of my life pleasing ungrateful people I realise customers are not always right

[@Fifer1758]

you guys should react to Chud's BBQ! he has soe great recipes and makes is bread/ buns from scratch. he's Guga approved!

[@scottrawlins8165]

My allergies are not your problem...I'm allergic to sugar...I'll ask if it's in sauces.and if it is..I move on

[@bernardochavis4230]

Do you guys have oranges holding camera equipment ?

[@abielmontano1463]

Buenos días Chefs, sending good vibes frome Tijuana Baja California, México, question, do you're shirt's can be delivered outside the US?

[@SYWGFpodcast]

Yep!