Tales From a Car Salesman

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Today, I'm in this studio discussing some of the more peculiar customers I've dealt with over the years.
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[@Rogsie-p6l]

Matt, what you’ve got to remember about these nutters is that they pass through your life briefly. They have to live with themselves 24/7, and that’s got to be some kind of hell.

[@richardgill9484]

Sadly they're too thick to know what idiots they are, but they must find daily life a struggle, so that's something.

[@Mark1405Leeds]

So true!

[@permadegs]

Spot on .

[@paulmaddison6193]

Incredible video fella. I'm sure I speak for us all when I say please do another. In fact, this could be a series very easily. Also, that Place in the Sun story at the start is so bang-on that I almost gave my screen a round of applause.

[@CarsFromOz]

Yeah we get that show here in Australia. It’s brilliant! They remind me of people on holidays in turkey that won’t pay five dollars for a nice shirt “no way I’m gettin’ ripped off brother” lol

[@martinmcnulty8155]

@@CarsFromOz Right but if the locals pay 2 dollars for the shirt then yes you are being ripped off... Then you can say "I don't care if I'm subsidising the seller who is cheating me". But the locals will think you're an idiot...

[@JamesSmith-vz8yr]

All bread and circuses for the Brits so they never have time to question what is really going on and arrive at the Jake Queue.

[@anthonywalker7240]

Enjoyed your videos. Thank you for sharing.

[@gerardfitzpatrick4245]

Superb comment on this video! Absolutely excellent! Love HighPeak content - it never disappoints!

[@hughmarcus1]

I think anyone who’s ever run a business can relate. I used to run an asbestos business & we regularly got asked to take old roofs off private garages. We used to do them on a Saturday morning as it was half a day’s work for a couple of staff & it would cover somebody’s wage that week. It was always the same story “I came to you because I don’t want some cowboy dumping the asbestos behind a hedge somewhere” “You will give me paperwork won’t you”? Then when you went to get paid it would be “You’ll take cash & forget about the VAT. “Wait, I’ve just given you an official receipt from the Environment Agency that confirms I’ve legally disposed of the asbestos roof, now you’re asking me to commit VAT fraud” “No I don’t want you to do that, just forget about the VAT” 🙄

[@Nozzat]

Ah yes, the old cheaper for cash VAT ploy. How much is that garden bench over there mate. Hi, it clearly has a sign on it saying £299. How much for cash? You want a receipt and warranty on it don't you? Yes £299.

[@grahamdrummond2412]

Asbestos removal is extremely expensive to be fair 😄

[@serenityinside1]

@@grahamdrummond2412as it should be considering just ONE flake can kill you ffs !!!

[@petelovett7175]

Having dealt with the 'great British public' for most of my career, I can absolutely relate to all of your stories...you really do start to lose your faith in humanity. Fortunately, just as you lose all hope, along comes a customer who is absolutely fab, brilliant and a joy to work with. As you say, tho', stay from people who expect a Rolls Royce for the price of a Mini...

[@TB1M1]

You think the UK is bad, try New Zealand so many tyre kickers, cheap people.

[@HermanIdzerda]

As a medical doctor I relate to this as well. The number of 85 year old people who expect to be able to perform like they’re 35 is immense. And they get cross with you when you explain it is not possible.

[@johnoshea470]

Great stories, i remember selling my old vectra (i know🙄😂) for 800 quid it was worth a lot more but i needed a quick sale as i had bought another car, the vectra had just been fully serviced so it was in mint condition , he rang me 4 days later claiming i had sold it to him with a big dent in it which i obviously did'nt , i told him to bring it back to my house for a look when he came back the back bumper was all bashed in, he or his wife clearly crashed it and he now wanted to front it out and try and see if i would melt and give him his money back , no way was i gonna do that , luckily i had taken a picture of the logbook which we both signed but the picture was taken with the logbook on the back boot with the bumper fully intact and in full view, so i showed him the picture, he stopped shouting and straight away ran off with his tail between his legs

[@stephenjones9153]

Nice one. Good on yer 👏 👍👍🤭🤭

[@derekduxbury1122]

Why did you photograph the log book, and how come the bumper was in view? ( glad you sent him off with a flea in his ear?) Well done!

[@GTVScotty]

Only just stumbled across this channel and so glad I have. As an owner of a small dealership in Lincolnshire I can relate to everything you said.

[@HighPeakAutos]

Thanks for watching

[@tariqtvproductions]

Good video do more of these story videos. They're like bedtime stories for petrolheads 😂

[@casualagent7250]

Bedtime stories for petrol heads,😀 nice one 🚗💤

[@quoman2232]

Made me chuckle…😀😀

[@tariqtvproductions]

Thanks guys 🙂

[@antoniopalmero4063]

People always assume that car dealers are crooks , I don’t know how you do it Matt. Glad you do , and make these fantastic videos.👍🇬🇧

[@martinmcnulty8155]

Well someone who sells a car without even checking the oil might not be a crook but ridiculously unprofessional.

[@khalidacosta7133]

Because a lot of car dealers are crooks... then mix in people who know very little about cars.... the good dealers just get priced out of the market.

[@Belfreyite]

We've got one about five miles up the road. Knows everything and is quick to tell you! Matt's learnt a very important asset.

[@andrewoakley4957]

Aah, the place in the sun. Even the presenters show their despair/disbelief at what the people are expecting for their tiny sums and clammy handshakes. I particularly enjoyed the ones where you gave them their money back and sold it immediately for more money to someone with a brain. 👏

[@worldhello1234]

Someone's tiny summ is someone else's princely summ. 🤔 It is not about what they expect but about what they can expect if they buy from a dealer instead of Joe Schmo. 🧐

[@Canalsman]

You're just way too honest and straightforward to be in this business! The point about not attracting troublesome customers by underpricing is spot on. Keep well clear and build a client base who are repeat buyers. In my small town there's a very unpretentious back street garage. It's just the owner, the type of mechanic who can fix anything, and a young man learning the trade who is excellent as a mechanic and profiting from the owner's experience. I've used this garage for a decade or so. On the other side of the road, with a highly visible frontage, is another garage. One day a lady called into said garage with a very minor problem, a failed bulb or similar, and asked if they'd fix it. She was given the cold shoulder. So she took her car across to the first mentioned garage who popped in a new bulb on the spot. No charge other than the bulb. Since then the lady and all her extended family members have taken their cars there for servicing, and they've been doing it for years. Repeat business can be easily won, and even more easily lost!

[@JWL-UK]

Absolutely loved this, keep them coming. The Audi story was the best IMO. Typical case of undeserving car owners, those that go thru a tunnel wash or scrub their cars with the brush at the coin jet wash. Cars people in less fortunate countries work the socks off their whole lives and still can't buy one.

[@mogwaifan7094]

The story about the suzuki is a good lesson. Loved the Churchill quote. More stories please. HIGHPEAK AUTOS-Inform and entertain. Regards from Ireland

[@steveegginton535]

When you think what most new cars cost these days its amazing what people seem to think they can expect from a 10-15 year old car for a couple of grand! There is a seller on one of the internet sites who sells just old Mk 1&2 MX5's quite cheaply, all his ads include the statement "these are not new cars and if that is what you are expecting please visit a Mazda dealer!!" fair comment I would say.

[@keithdavidson4723]

Great video Matt. I fully agree with your conclusion. Those customers exist in every walk of life. I was a civil servant and many years ago a very senior civil servant came to complain about his pay being short by 2p…yes, honestly. I had to explain how tax tables work and assured him that it would even out and that he’d get his 2p back the following month 🙄

[@0runny]

So, so true. Unfortunately when you have a business dealing with the public you need to be able to gauge people. I worked on a market stall since I was 8 years old. I fixed their watches, replacing batteries,. or straps, etc. 90% were lovely and grateful, 2% gave me a tip, but 5% were horrible and mean, there was nothing I could do to please them. Cheap people...

[@adambritain5774]

Always wondered how Matt seemed such a natural. He's done a bit of acting before he was a salesman. Explains a lot.

[@williamkloet7410]

Great video 👍. As someone who deals with the public daily too you've got it spot on. I'm an optician and I had a disgruntled guy once tell me " I've had these glasses 25 yrs and they've now gone blurred " couldn't resist it ....' you better go and ask for your money back mate " I said ....

[@HighPeakAutos]

Hahah Well said!

[@clstravel]

Dont deal with cheap people... your so right, my wife is a travel agent and she stays away from any one who mentions Tui or love holidays.. they expect the 5 star treatment for a fiver.. I think they call it champagne tastes with lemonade pockets!

[@NH00531]

Great video Matt, in my line of work I avoid private clients wherever possible, i.e. those that are spending their own money, as they always want to chip your fee quote because the guy down the road can do it cheaper. In which case, go and use him then! I would also agree that if you’re in a race to the bottom in terms of price then you’ll only ever attract ‘bottom feeder-type’ people, who are either time-wasters or a pain in the arse, or both! 👍

[@resnonverba137]

A rather amusing and bold video to make. Happy to see more like this.

[@atk1097]

You hit the nail on the head Matt, the general public is hard to deal with at times and you do question the sanity of people at times but then there are pleasant experiences that make it all worthwhile. I think most people that deal with the public in Any sector will have their own stories to tell. It does make great content (even though it is stressful and frustrating at the time it happens) and people can relate. Please keep them coming! Thank you for the great content!

[@geoffnorton9279]

Anyone who has ever 🤣worked in retail, would support your stories. Very entertaining , as always.

[@stephenbailey9656]

A brave video. I thoroughly relate and cringe with my own experiences with some of the public. I have a successful restaurant that is no 1 in my area and no 4 in the county but the cheap go out once a year types know far better than I ever will. Fortunately, we don’t have many at all, and will not suffer these fools. As soon as I sense their unjustified entitlement forming an opinion about something as important as the wallpaper I shut them down. I bought an exemplary L405 just three months ago from a cool guy who looks like you with the same name who produces really good video’s, no fuss, no problems, just satisfaction. Thank you Matt, the car is great. Keep going with the videos, they are so appreciated.

[@HATCHETHAS]

Brilliant Matt, really enjoyed the stories. As someone who lives part time in Spain I couldn't agree more which is why we watch a place in the sun! As for cheap people I get that in our industry (IT) People are happy to pay a plumber stupid money but when it comes to fixing their PC well its easy (except they can't fix it) and should be done for free apparantly!

[@timoliver4548]

I’m also addicted to A Place in the Sun. The people are indeed just as you say. Infuriating, but I can’t stop watching. Is it just a British problem I wonder. I used to work in retail and also sold many cars over the years. You are so spot on with your observations and experience. Great stuff!

[@flemmingsorensen5470]

Having run my own business since 2005, I have learned/accepted, that there are some people/companies, that should NOT be your customers. Only solution is to cut the losses, and move on. And have an (extra) drink in the evening.... Great video, pls make more like this 👍

[@sshnrub]

Love this 😂 I’m always amazed at how many people assume you work for free. “Oh so that’s how much your making/ oh so your making a profit then”… no Sheila bank have said they’ll sort my mortgage actually so no bother!! 😐

[@allanhughes7859]

This type of presentation is a must Matt !!! As anyone that has had to deal with the public will see it as GOLD.. I could wright a book having been in retail in one form or another all my life and OH my God this rings true in so so many ways even today I go through the same manic situations ... The last one being a motor bike at 1100 quid full M.O.T. 2 new tyres 25K miles Custom paint work by a pro not rattle can 700 quid exhaust system Padock stand Two keys and a cover worth £80.00 New bat with smart charger all for this very very expensive 1100 quid Avarage price being 1000.00 ?????For a bike not half as nice !! First call will you take 800 quid No I will not Well how much will you take well to you fella 1500 not a penny les What else can you say ??????????? 3 test rides later and still no luck put it on at 2K sold for yep you got it 2K to a really nice chap that still keeps in touch So always a posotive out of a negative ???????????? Why Oh why are folk like this ????????????????????? As you have said when you talk to someone you can tell what they are like I am not a con merchant I even let them ride the bike which most will not and still they want it for nothing Jesus !!!!!!!!!!!!

[@keithdickens1395]

Great video,most enjoyable,I worked for a major airline for 26 years in customer service and can relate to all of your stories,thanks again

[@25myma]

Lovely video, absolutely spot on, reminded me of my mk1 yaris sale; Put it up for €2.6k (when they went for 3), absolutely perfect, I'd go down to 2.4 negotiating but still wasnt enough, and then they'd ask it for 2-2.2, because they had financial issues and tell me the story of their life. "Sorry" I said "Im not going to take 400 euros out of my pocket and into yours"...then a guy came, saw it, drove it around the block and bought it for the original price. P.S: not just another video, I'd start collecting stories for a book, I think you really got the stuff it takes to write it.

[@alanjackson4646]

I too like watching ‘A Place in the Sun’, I particularly like the episodes where the punters have a budget of £40,000, find the perfect house for £35,000,but they want to install a different coloured bathroom suite so offer £33,000 and lose the sale because the seller firms up at £34,000; they then reject the counter bid and go home to put their own house on the market and review their finances !

[@HighPeakAutos]

Yes exactly! Really winds me up

[@kevincockburn7805]

I am sure the tv producers actively pick the people for the show knowing they will be like this. All part of the game. If they picked more realistic people, the show would just be "punter turns up likes the house, asks for a couple of £k of asking price, buys house".

[@chrisroberts1440]

I like the look on the presenter's face when the punters want to offer a stupidly low price. It is well controlled, but you can just see the slight freeze in expression.

[@alphaomega5721]

I work as an IT consultant and the lesson I've learnt is the more they pay for my time, the more they love me; the less they pay for my time, the less they value me. I'd reposition your business by making your cars higher priced but offer no quibble returns and sterling service. That'll remove the cheap people and your reputation as a purveyor of quality vehicles with superior service will become known.

[@davidfinegan9565]

Hi Matt. Loved the video. I have been selling Pianos for 32 years and I have had all the same experiences. Lol. I.e., why does my £1500 pound 1950s baby grand piano not sound and play like my teachers new £25,000 new Yamaha. !!!

[@paulsmith6224]

You are too nice for people nowadays. When I come back home from Calgary to Leeds, I will come buy a car off you. You are trustworthy, professional, honest...not traits associated, typically with car sales ;) Cheers.

[@Czechbound]

Great stories Matt. They can help calibrate the expectations of us all when buying things. From the couple of dealings I've had with car dealers, I imagine a lot don't endear themselves to customers, and so customers revert to the stereotype of car dealers trying to put one over on them. The only car I bought from a dealership turned out to the pulsating whirring sound from one of the rear wheels. I dropped it back, and it was returned with the problem fixed ( they said it was a flat spot tyre, but there was only sound, no vibration ). 9 months in the brakes would shudder under heavy braking, but not otherwise. When I dropped it in for its annual service, they phoned to say the brake discs needed changing. I said ok, and paid for them. It wouldn't even have crossed my mind to get them to do it for free on a car that was 4 years old when I bought it, and was 5 years old at that stage.

[@rp6523]

Hi Matt. Still loving your videos. There's a flip side to this one as a customer. There are a lot of cheap salesmen out there pumping out utter shite and then gaslighting you into believing that's all your money is worth. To me, it's all about how you deal with problems. You have a good ethic on that front.

[@cartradediary6131]

Yeah, had a Karen too, also had a guy drove 45 miles just to come back to me to replace him a headlight bulb 3 weeks after he bought the car “ how do you explain that I had the car only 3 weeks and a headlight bulb already gone”. It was just a standard h7 very easy to do on a Kia Soul. Weirdos everywhere..

[@martinpower9593]

I bought and Audi A3 2 weeks ago and had a great relationship with the salesman - Didnt make him walk over broken glass or act sullen or make him prise info out of me. Had a great discussion and got the car I wanted at the budget I wanted. Left him and the business a positive review as the experience should not be painful. I have had some car buying experiences where the salesman makes you think they are doing you a favour just talking to you (Yes BMW/Mercedes I'm talking about you). I think most of the problems comes from people who think haggling is a sport and base it on trial by combat. I feel sellers or salesman mist sometimes give up their faith in humanity. Great video Matt

[@leebrown6623]

Awesome video please please please do another one 🙌 your content gets better and better

[@DefinitelyNotAGuru]

3/4 length’s and Donay shirt 😂😂😂 Love Place in the Sun for all the reasons you mentioned 😂

[@HighPeakAutos]

It’s always entertaining

[@olanrewajuin2008]

This was good! I love the ending with the quotation! :D

[@davidjennings9253]

You are soooo right Matt, you just cannot help some people. If only your business was further down south, I would definitely buy from you. You are a breath of fresh air in the 2nd hand car market.

[@johnstephens67]

Love the stories...really laughed at the one about the noisy diesel and neighbours peering through their curtains at the 'tank' 🤣🤣🤣

[@keithrandell2433]

Brilliant Matt, as an estate agent for many years everything you said echoed my experiences of people. Please do another!

[@k9killer221]

Interesting. I've encountered several situations where cars, and houses have been priced cheap and just attracted window shoppers. Then been made more expensive and sold immediately.

[@thelostjugg]

I love these vidoes Matt makes, they're so entertaining and informative, and the way that he talks literally feels like he's talking face to face with you and the person you'd love to hangout with everyday.

[@markphillips2076]

Dealing with the great unwashed of the world, I can relate to these stories. From the guy that spends a fiver and wants a discount, to my current gripe, EU citizens that don't understand why they have to pay import duty and how slow their customs authorities clear parcels into the EU.

[@CH-ck1by]

Don't worry Mark, they'll understand soon enough and never buy from British companies ever again.

[@stevet4009]

Can totally relate to this Matt....my worst one was an immaculate mk3 golf estate low mileage 600 pounds, guy wasted my entire day before not buying, then few days later called me to which I informed him it sold on ebay no reserve 1400 pounds, buyer happy as Larry! The guy couldn't even find a fault just scared of spending 600 pounds, really fascinating !

[@puzzledzimbo]

More stories please. Reminds me of when I worked in customer service. Got all kinds coming in everyday, some of the things they'd come up with was worthy of a sitcom. Everyone should be made to work in customer service at the start of their careers. Sort of a modern day national service, where they learn not to be idiots as customers.

[@SA-zoom1]

You are so right about that show a place in the sun! The people they find are truly special.

[@newjerseywales]

Matt, are you at the garage in general? I need a new car. Think I speak for most of us viewing when I say you have our trust!

[@stendecstretcher5678]

Fantastic video really enjoyed it. I worked in public service on the frontline for 35 years. I came across these people every day, lost count of the comment I'm paying your wages. Retired now, life is good.

[@Speedystig]

Matt mate as great as your content is and I love the stories! My advice is be careful what stories you tell of people who live in your own village - as you say this is the general public and they are unpredictable ! You've done so well , don't name and shame for a laughs , they're idiots and rise above them

[@ThePkeys]

you can never please some folk no matter what you do, a life in retail has taught me you'll meet the loveliest people and sadly the gutter dwellers or as you call them the cheap people! love your videos Matt keep em coming you're a great entertainer/presenter.

[@TheVintageApplianceEmporium]

The moral of the story is "People are generally assholes!" Great video Matt. Please give us another in the near future x

[@martinmcnulty8155]

Why on earth are any of those people assholes??? First just asked for the price to be reduced because he had found a better deal elsewhere. Totally fair. Second was unhappy because she found two major faults on the car in a couple of days. Totally legitimate complaint. Third was unhappy because he was sold a car that hadn't even had an oil check.

[@murrieteacher]

@@martinmcnulty8155 I think he is winding you up Matt. I'll rephrase that, I hope he is just winding you up.

[@martinmcnulty8155]

@@murrieteacher Not sure what you are trying to say... Or you reckon disagreeing with someone is always some sort of wind-up?

[@scorpion787x8]

I forgot to mention the Audi. I stopped breathing, when you commenced telling this story, because I was fearful that your good moral principles of which have been passed down to you by your parents, may be taken advantage of. The moral of the story is, your slate, is completely clean. You are trying to make a difference. I am not sure how old you are but your moral compass is set in the right place. Thank you for sharing.

[@darrenmeears3912]

Thanks for that I needed cheering up iv been sold a right lemon they didn't tell me it needed air in the tyres bloody 20 pence it cost me might go to trading standards 🤪😜🤣😂😅😛👌👍

[@tornado34]

Great content again. I would buy a used car from you any day of the week. You offer a far better, honest and customer focussed service than any main dealer, no matter the price of the car. There aren’t many of you guys in the world, never change, those of us who know, know. 👍🏻👍🏻

[@HighPeakAutos]

Thanks!

[@BlackLines]

I genuinely believe there are some people who live their entire lives with the intent to make other peoples' as difficult as possible - sort of like a weird power kink.

[@SPrescott2611]

Nice to see some love for the swift. My first car and I loved it!! I had the 1.5 to avoid the supposed dodgy gearbox issues!

[@jackx4311]

First thing I was told by my boss when I started in a sales office: "5% of our customers give us 95% of our problems." He was right, too - and I was delighted when they made me redundant a couple of months later as I "didn't quite fit in with their corporate philosophy". They meant they wanted someone who lived to work, not someone who worked to live! Ever afterwards, I wouldn't take a job as a salesman for all the oil in Saudi.

[@michaeljames1468]

This works two ways Matt. I sold my daily because it was just getting too expensive to run and I had a Focus as a work car my idea was to get rid of both and just have a single car. Bought one cash and trade from a high mileage dealer in North Yorkshire, 150 miles away. who sell tax-ffleet cars. BMW F30 cheap. Get it home and realise the heater didn't work which set alarm bells, then I get low coolant. Knowing this is related I filled it up till the light came back on. Phoned the guy up, he says he'll fix the car. I got back down 20 minutes later he tells me it is fixed,. I'm you're kidding right? No no just needed a flush, nothing to see here. That doesn't explain looking water, yes yes he says it is the built up back pressure. Being sceptical I take the away to be back on the phone, tells me to come down, pick another car and just swap for same price. I decide I'm not going to take the puss I'll pick a cheaper one and write off the difference, so long as I get a working car. Go back down to swap when I get there, that'll be I can't remember off hand say £500. Eh, you said we would swap over, yeah but your trading, no I'm not it is faulty. I can fix your car, what you want me to wait another 20 minutes here till you fix it again? By this time in irrate. I'm rejecting the car, this guy clearly didn't understand consumer rights, didn't know you could do that and it wasn't happening. Ok see you in small claims court which is going to waste my time and cost you money because I'll win. He shrugged his shoulders. Take it to BMW, as I want to find out what's wrong. Water pump, EGSR cooler. Cooler is on the recall list (I know this because I've had a previours F30 and a F10 both recalled)BMW pull a blinder, if you fix the water pump, we'll do the EGR "free" as your car isn't in the recall list yet. I was faced with a dialema fix the car or take the guy to court, price was roughly the same. £750 lighter and I still have the car, drives with 208k on it now just as well as the one I had a few years ago with 70k.

[@paulchinnery6560]

Thanks for some great stories Matt, I love the Winston Churchill quote I'll be using that one.

[@winolaautomotive1131]

This was a great listen! I can relate to most if not all of the stories you have shared. I agree wholeheartedly that underpricing cars almost always leads to a nightmare no matter what it seems.

[@sixzerothreeonesevensixnine]

I like these story times and it got me thinking. During lockdown I was forced to change my car. I got an Astra 1.4T SRI on a 2010 with only 38k on. I'm delighted with it, unfortunately it needs a water pump now and il do the timing belt too, but when I took it to show my friend who has a garage he ran it down. When I boasted of the low miles he said "that just tells you nobody wants to drive it". I ignored him but it would be good to see a video about sales bullshit you can teach people to be aware of. Keep up the good work mate. All the best.

[@patrickconway3341]

Ignore the knob, you have a car that you like, its 12 years old so it will need parts replaced and replacing the timing belt when the water pump is leaking is the way to do it.

[@bigdarbs19]

“I know what you’re thinking….. lucky lady” ha, class!

[@S.Y-a-ok]

" Never wrestle with pigs" ... Love it 😀 👍🏻

[@Gbhbbgvsbnjhhdchhb]

what a great channel! My dad was a used car salesman and had loads of interesting stories

[@paulsheehan2998]

I moved away from dealing with the public because it was actually getting me down, everyone wants something for free, or compensating for any inconvenience. I blame Martin Lewis, Dom Littlewood and pricks like that. Don't get me wrong, I think around 60/70% of people are sound enough decent folk, but I genuinely don't know how you put up with the shithouses. I think one of the reasons wbac are successful is because although people sell their car to them knowing they'll be chipped hard, they prefer it to a private sale where they have to deal with numptys coming round to their house.

[@kassimbabika]

You know this is gonna have to be a semi-regular spot - definitely fun to hear!

[@NH00531]

I reckon a quarterly installment.

[@exileinderby51]

Loved the video, as my dad used to say, "There's nowt so queer as folk!"

[@richardtodd1898]

Brilliant matt,got the same in the used touring caravan trade,just had a 2011 Bailey unicorn Seville in that trades at £7950 sold it £8750,customers said there was a problem with the water pump & a small leak,looked underneath & found some damp in the floor,grill wouldn’t stay on & the 2 front lockers were playing up,20/30 photos later i agreed to sort all the issues out,at a cost of over a £1000,so a loss,the thing that make me laugh was the caravan was advertised will all accessories included free but he said the free Air awning had some mildew stains could a replace it,well like you soft as a brush I have agreed,I have told him that it will be ready early next week but if he doesn’t want it I will give him a full refund & retail it again for a£1000 more than he bought it for,public are sometimes a nightmare that they don’t understand,all we do in any trade it sell something to make a small profit & don’t want problems?

[@Nigelrudyardmusic]

My late mother (God bless her) once went to look at cars with my dad. Back in the 70s, it wasn't unusual for cars not to start up, or start with the sound of a terminally flatulent hippo. My dad asks the dealer to turn over a Cortina he's got on his pitch. Nada. Nowt. Jack. "What do you want for a grand?" asks the dealer, annoyed at my mother's lack of enthusiasm. She knew nothing about cars, but came right back at him: 'How much is it for one that goes?" Boom.

[@he-man5102]

Exactly the same in the web design/software development industry. The lesson I learned was to never do things on the cheap. The cheaper my service was, the more aggro I got from the customer complaining, just to get it even cheaper. They'd also expect a Ferrari for the price of a push bike. So I raised my prices and got a better class of customer. When you go cheap, you get cheap customers that make your life hell.

[@alvinburrell]

Totally agree - the less people are prepared to pay, the more they want.

[@deekyevans5235]

wanted to like this comment twice

[@harrybosch5720]

Mate you're a star!! 'Cheap people' is that not so the truth... every time I've had a day of dealing with peoples shite, I now know where to turn to reset.

[@keithmyerscough9900]

Love the stories Matt. Sure every trade and profession has the same problems with the Great British public. Sometimes you wish you could give them a slap and say F@“k off. Lol. I had a customer get compensation from my firm as she said the noise of the drilling killed her old sick cat. 🤦‍♂️ ffs lol they try it on.

[@markgollan]

When I have a screamer I say " I am not sure I am the agent for you' They either calm down or they F@@k off - or I do! The older I get the shorter my attention span gets to the great British public!!

[@joshb2812]

Just stumbled across this video. How refreshing to hear battle stories from someone else in the industry. We get it just as bad here in Canada. Nearly Zero maintenance and zero repair from new, then when the car is falling apart after 5 years and 100k, it’s the dealerships fault! And all these repairs should be COVERED UNDER WARRANTY!! Cheap people are a nightmare!

[@andrewstones2921]

When you price low you attract what I call “bottom feeders”, and sellers who aim to be the cheapest are literally on a race to the bottom. I’ve seen someone choose between 2 cars and choose the cheaper of the two identical year, make, model and spec and buy a car that was a total wreck with no history and dings on every panel with seat covers over the torn seats while the other car at a couple of hundred quid more was totally mint with main dealer history from supplying dealer. The 200 quid was under 5% of the price.

[@patagualianmostly7437]

I can never figure out how some folk automatically presume they can get a discount off a used car sticker price. It's demeaning for both parties. It assumes the seller is trying to rip you off by having inflated the price and is therefore a crook. It assumes the buyer knows nothing about cars or value for money: If you don't think it is worth that price...walk away. Don't demonstrate your ignorance. You don't get to the checkout in Tesco and demand a quid off a few pork chops because, in your opinion, "Because one has more fat on than the others."

[@davidashley4386]

Watch your blood pressure Matt, I could see you reliving your nightmare customers ! 🤣🤣 Aye that cut n shut were mint couldn’t see the weld seam at all ! Just joking !😂😂

[@bricktop.]

I'd like to shout out Chris Madden Cars, a dealer from up near Birmingham who sold me my CLS, sadly the pandemic put him out of business bit he was absolutely amazing to deal with. I paid the asking price for the car but before we picked it up, he refurbished all 4 of the diamond cut AMG alloys for us , gave the car a full ceramic coating and didn't charge me an extra penny. I know he was making money on the deal but that was such a cool thing to do. We had a phonecall every 3 months after for the next 2 years asking us how we were getting on with the car and to call him as soon as we had an issue. Iv never experienced customer service like it since. I sincerely hope that guys doing well now. I'd have gone back to him for the rest of my driving days to be honest.

[@davewinsle]

Great video Matt 😂😂😂😂😂, you must do more of these funny stories, I find them absolutely hilarious 🤣

[@gazza8762]

Great video 👍🏼 more like this would be good, reminds me of when I sold a 1.9 Alfa GT, like all my cars - immaculate, a Dad & his son viewed it, said was the best they had seen & then tried for money of for…..what if clutch goes, what if pads wear thin etc 🤷🏻 everything was fine so didn’t need replacing until it needs replacing, told them to do one but they still bought it!!

[@TiagoRuivo]

Allow me to give you an advise. Keep this level of sorry telling and your channel will keep growing. I realised that no matter you talk about, cars, cooking, hunting, whatever, you will succeed bacuse your channels success is basically your capacity of telling their kind of stuff. This was even better then the usual. Personal opinion! Goog luck!

[@erg7732]

These are my favourite type of video you make :P

[@allthingsadventurous6568]

Youre so right. People can be very very odd. Interesting that you price them slightly higher to attract a better client. 🤔 Good strategy 👏

[@martinmcnulty8155]

But the car had two major faults in the space of a few days???

[@ugniusjoksas3699]

I must admit i am a cheap person, hence why i would by a cheap car and repair it myself, if i buy a cheap car, I'll never bother the seller after the money has been given. Everyone that wants to bargain needs to understand that they are responsible for what they choose. Not the seller. If i ever decide i want to pay more and get a good reliable car, I'll travel 3 hours to high peak autos, huge fan, and the honesty is just incredible, keep up the great work Matt

[@OllieTT]

I own a business and I always say: there’s nowt as funny as folk.

[@goldilocks913]

Are you a clown agency 😉?

[@bigfatfannie]

He owns a business and he always says

[@stananders474]

I know what u mean. I was selling my lovely house. A lady Karen (with man) said step by step what she was gonna do to my house. For example, chop down my lovely tree, knock a wall down, going on to say how she was gonna transform my house. She hadn't even had a mortgage in place for it - so the estate agent told me. I just said nothing and when they left I told the estate agent to cancel her because even at double the price I wouldn't sell it to her. Yeah, i totally agree, don't deal with cheap people because they will never be satisfied and always complain.

[@rjhandley556]

You won’t convince me there’s drink in that mug. On another note, running a business is a thankless task. Everyone thinks you’re out to get them and have no appreciation of what you are trying to do.

[@allthingscars5359]

Only just seeing this video now , the story about the mint 3,500 car just shows how much of top bloke you are. Keep up the videos mate

[@Shyted]

Awesome stories. Would be hilarious to get the other party on for a moan at the same time.

[@busking6292]

A friend sold a VW polo to a woman who came back 2 MONTHS LATER ! demanding her money back, reason ? someone had chucked a brick through the back window !!!

[@CH-ck1by]

Great video Matt, it'd be nice if you did more like this. Owners' forums are a magnet for people like that too - they'll complain that they had to replace the brake pads after 50,000 miles, or recently some bloke was complaining that a little 5 cm x 4 cm plastic plate that covers a couple of wires behind the glovebox (you need a torch and a mirror on an angled stalk even to see it) hadn't been fitted to his car. He said that this was so completely unacceptable that he would never buy this particular brand again because of it.

[@stevenvater2681]

Another gem!! As you get older you get wiser. A lot of "cheap" people( as you call them) are incredibly ENTITLED. they are a product of our once world beating country

[@looney1105]

Fantastic video. Can't be faulted, very informative on all your videos, I'm raving at work about all the information you give, I used to read all the honest John reviews, parkers included, now I watch all the honest Matt videos

[@travissandercock5299]

Great video… as a car salesmen myself your opinions is absolutely spot on and true… keep it up and please do more! From a fellow subscriber 👍

[@nevillekinsley5610]

Loved the stories. Some customers can make you I'll with their crazy demands but luckily they are rare and you learn to spot them most people are genuine and will return again and again to you if you are fair with them. Sometimes it's just hard to let go of the stress that can come with the crazies.

[@Jimages_uk]

I'm in a completely different business, but dealing with the public, and 100% know where you are coming from. Regarding buying cars, I have only ever bought one car that had serious problems, and the dealer who sold it too me agreed, and offered me a full refund, or the option of getting another car from his stock, he has a car that was the same model, but slightly higher price, and said I could have that and split the difference. Thanks to how good he was about the past problem, I had no hesitation with accepting his offer. The fact is, things can go wrong, and generally, everyone wants the car to be good, including the seller.