I went to a no cool service call once for the co i started out with. we were small with just 2 guys and the call came on a weekend we were all out of town so they called another co to look at it. I called customer on monday morning and he said he was told the compressor was bad and it would be better to replace the pkg unit and he had told them to go ahead, they told him it would be 5 days before they could get it installed as this was a 4 ton york gas pack . I asked if I could come check it out since we had originally installed it and he agreed. The compressor was bad but the unit was still under warranty for 6 months and I told him the parts were free with just a labor charge and i could do it that day. I guess the other co was pretty pissed when he called them and told them it was fixed still under warranty. this was also an elderly customer who I had known for years and I gave him a no charge invoice that said Happy Birthday. I probably got more referrals from him than anyone else I worked for.
@dylanhealy81264 жыл бұрын
Jack Anderson “an elderly customer who I had known for years”
@isallah1kafir1964 жыл бұрын
@Jack Anderson maybe they were on such friendly terns and they had chatted about family and other things?
@sighpocket54 жыл бұрын
Nice!!!!
@Delekham4 жыл бұрын
@Jack Anderson It is just a fun way of saying, "Thank You" for trusting me. I do crazy things like that all the time. It makes me smile.
@swingambassador4 жыл бұрын
Jack Anderson , not OP, but that guy had a birthday every year, for quite a few years, so likely he had experienced a (belated) birthday in the past 12 or 13 months.
@chrisfoxwell41285 жыл бұрын
That big company is why people don't trust and why they try DIY. Great video.
@papagenosbbq3 жыл бұрын
How can this be a great video when he is not inspecting the entire system. He only showed that he walked out to the outdoor unit to perform minor repairs that are visual. He also is putting freon in the system before washing out the coils.
@jman08703 жыл бұрын
@@papagenosbbq in 99.9% of applications spinefin condensers will literally never need to be cleaned. A visual inspection will tell you all you need to know about whether they need cleaned or not. You be cleaned my fair share of them and not one time did I ever see a change in head pressure/performance. You’re pretty critical for someone who doesn’t seem to know how superior spine fin coils are. 🤣
@TheWoodman0645 жыл бұрын
Thank you for not only being a great owner and tech but also instructor! Love these videos!
@James_Bowie5 жыл бұрын
You have a ton of integrity Ted and your Southern courtesy towards your customers goes a long way, too. 👍
@billyfowler94235 жыл бұрын
Thanks for be honest with customers. These big companies pressure their guys to sell new units so they can cover their advertising cost and all the big wigs salary. They would rather walk away than fix the problem. These people are why people DYI.
@JohnstonPettigrew5 жыл бұрын
exactly.
@watermanone75675 жыл бұрын
Great job Ted. I had a company who I followed several times that would pull a wire from the cap or contactor and tell the customer the unit was done. Thanks for the video's.
@JohnstonPettigrew5 жыл бұрын
......and... .that's why some diy........
@martindeloach5 жыл бұрын
When I was quoted 350 to replace a capacitor on my A/C by the local major company, I took it upon myself to do it, then go to trade school at the local college and learn how to work on them.
@SalvadorHVAC5 жыл бұрын
Martin DeLoach how is it working out for you? How far are you
@jerijames28764 жыл бұрын
I wish we had a guy like you here in AZ in my small town. Had a fan motor replacement and nobody would call us back. It was over a hundred degree too. Hav 4 outfits doin ac but none cared. Even called town 2hrs away and nope. We got model# and ordered motor ourselves and replaced it. My relative wired it 4us. Hubbie got a large fan and placed it on top of unit and it ran continuously until we got it repaired. Also sprayed coils off once in a while 2help cool down. Lookn n2 replacing whole unit but how i wonder nobody will answer the call. Ugh!! Your a good man, honest, caring and willing.
@murfdog195 жыл бұрын
My parents had the local big company come out to repair their unit. They replaced the condenser fan motor, and told her the compressor was struggling, and told my parents to expect it to fail soon. A week later, the a/c stopped working. I went out this time. I found that when the company replaced the fan motor, they also replaced the dual capacitor. The stock cap was a 35/5. They installed a 55/5, which caused the compressor to overheat. I installed the correct cap, cooled the compressor and it's been running since. That was last summer. I can't help but wonder if the incorrect cap was intentionally installed to kill the compressor. .
@JohnstonPettigrew5 жыл бұрын
That's why they should rethink anti dyi.
@benh21565 жыл бұрын
There are a lot of scummy techs out there. I worked with a guy who would tell people their whole furnace was bad when it just needed a flame sensor...... Good techs often get run out by scummy dudes they don't want to work with. #TheStruggleIsReal
@luisaleman40085 жыл бұрын
What is dyi?
@boggy76655 жыл бұрын
@@luisaleman4008 'do it yourself'
@MrWolfSnack4 жыл бұрын
They 100% screwed the customer over because they know the customer is not a technician and would never know it. It's like when a scummy roofer will go over the old shingles and rotten sheeting and not remove and replace it because they know the homeowner would never look up there. A lot of these local big-name companies that shove out the small tradesmen get that way from purely selling new systems. They lose money on service/tuneup calls, so they want the customer to get a new A/C.
@mikeallmon15 жыл бұрын
holy cow!!! that's poison ivy at the back of the unit!! I'm a licensed home inspector in Texas. having the condensate drip on the slab like that is a huge no no. we always recommend: as HVAC techs and builders do, 24 inches plus from the slab/ foundation.
@macmac33745 жыл бұрын
Amazing work once again. Love your videos. Can't get enough of them. I'm new to the HVAC field and I wouldn't trade my experiences with homeowners for anything.
@rbilardo475 жыл бұрын
Nice job well done. Honest men are hard to come by these days, you are one of a few. God Bless
@TheLinkIsLost5 жыл бұрын
Robert James Amen by this comment such lying thieves everywhere. It’s no wonder everybody is trying to DIY.
@larrykeenan5985 жыл бұрын
Over the years, I picked up tons of extra work in the electrical field by giving honest second opinions and doing decent repair work. Some contractors are soulless and would screw over their own grandmother if they had the chance.
@bkoz3195 жыл бұрын
thanks for doing the right thing
@sew04ss5 жыл бұрын
Larry Keenan i tell people you get more work by being honest and reasonable priced than trying to rob people
@rachidcatana12665 жыл бұрын
I loved this job just recently and I decided after long days of thinking, I decided to switch to an HVAC career and all related to this domain. All I need is to be lucky and have the plus of having an instructor just like you do. Thank you I’ve been learning a lot from your you videos. cheers..
@jjjames50894 жыл бұрын
Thank you so much for the integrity you possess, and share with us on each call you take. It shows in you the quality of your work, and the dismay you feel for those who are seeking to cheat people. God bless you.
@johnworthington99955 жыл бұрын
Good to see some integrity still out there. Well done.
@yogipar4 жыл бұрын
Thank you for this video. We need more honest workers like you in this field of work. Very informative video! Hope this video helps a lot of people.
@nateg083 жыл бұрын
I've been second opinion many times and rarely is it as bad as the customer was originally told. One guy tried to tell customer that her compressor valves were out and wanted 1500 for a compressor. I cleaned the condenser coil and she was good to go. Also another one was told she needed 9 lbs of r22 at 100 per pound. I fixed the leaky valve stem and added 3 lbs of 22. Oh did I mention that second customer was dying in home hospice. It was her children and grandchildren i was dealing with.. Shady. I called that company owner and gave them hell.
@j.cooper22464 жыл бұрын
U seem like a very reasonable contractor. Kudos to you were all not made of money..getting estimates currently and oh boy- almost a $2000 swing difference between companies. And i have a real basic system on a relatively small home (1200 sq ft).iam floored and almost overwhelmed. Kudos to you sir.someone that takes pride in there work and common sense practices. Hats off to you.
@johnbalasa7119 ай бұрын
Thank you for your honesty. I wish you would be here in Richmond VA. I had three deferent mechanic working on my Trane package unit. Maybe the third one got it. So far the cost is 1800 dollars. The unit is 13 years old. Gas, heat pump, AC. The gas do not want to work properly, it is a two zone system. When is calling for gas it will not starts, some time it will. This is a problem. They do not know were is the problem.
@throttlebottle59065 жыл бұрын
pick it up by hand after dumping it out the vacuum, nah, just vac it back up lol
@erichughes165 жыл бұрын
That’s what “they” call a total replacement. It’s over 10 yrs old. I have a lennox condenser that is 1965 and still spinning. Original compressor.
@gloiban5 жыл бұрын
Does it use r-12?
@randylee15423 жыл бұрын
There seem to be alot of rip off artists in the HVAC business. It is hard to find and honest guy. I really enjoy these videos and learning all I can a out the different repairs needed. Some I have learned to do myself and have found honest repair men when I can't.
@tonyfaconi34424 жыл бұрын
I have a 29 year old Rheem XL high efficiency all original, and my condenser fan motor just started squealing, $125.00 and 40 minutes later, she is purring like a kitten again? Thanks to all you HVAC guys posting videos, I was able to do this myself. The hardest thing was getting the fan off the motor shaft, I recommend a pre soak of penetrating oil before removing!
@TheWoodman0645 жыл бұрын
Thank you for all you do! I watch you at home and on my phone! I have even converted my wife! Lol!
@Toaster8083 жыл бұрын
Did you make sure the evap coil and filter were clean, all registers open, checked for temp split between return and supply air, check subcooling, condenser cleaned, and check for temp difference across the filter dryer before you decided to add refrigerant? From what I saw in your video it's a classic case of a dirty condenser and poor airflow inside the house. Possibly a restricted dryer. It's bad practice to just go blindly charging things before making sure that the system is operating as well as it possibly can.
@ronaldmiller63474 жыл бұрын
Having been in the business with a partner, when he died I decided to talk to one of the big companies about a sales position. 15 minutes into the interview he showed me his advertising costs. This was twenty years ago. His costs were 6 million a year I would be 1 of 4 salesmen. This meant I would have to make 5200 dollars a day in sales just to cover advertising. By the end of 2 months I would be expected to be selling 8300 a day. The salesmen were called after a serviceman had failed in his pitch either for a major repair (starting at 800) or replacing a system.
@nathanielaranda8407 Жыл бұрын
I appreciate your honesty sir. I love how you do what you can to keep a system running but if it needs to be replaced then your honest about that too. I could never do repairs and service and be dishonest with the customer. There’s nothing right about that to me. Everyone has bills to pay! Do you really think they want to spend $10,000 on a new system? I don’t think I’ve ever met anyone who wants to buy a new air conditioning system. I can’t believe how some of these people just rip people off 🙄
My Am Std compressor was 32 years old and still cooling when it got replaced recently. Would dim the lights in my house and two neighbors houses when it kicked in though. :)
@frankroper32745 жыл бұрын
Excellent video! Wow I needed that vacuum! I always blew then out!
@johnbeeler7675 жыл бұрын
Ted you are the best one handed tech I have seen
@HermesVintage5 жыл бұрын
Tell us how much they quoted cmon lol
@vaeagle15 жыл бұрын
i don't know why people don't keep the area around their outside units clear of debris , that's basic maintenance you should know.
@soehnchen035 жыл бұрын
Right-- get the shrubbery and weedage away from them!
@kafungalung4 жыл бұрын
fixed a friends ac last summer and thats the first thing i told him to do, they went out and moved the bushes 2 feet further away in all directions
@zafarshariff30924 жыл бұрын
You are very professional and honest person, I really salute to you.
@kerrydavis29195 жыл бұрын
Good honest work! When it comes time to replace, they will give you the business. I don't know how some people sleep at night.
@jameswasher39385 жыл бұрын
Good work Ted. I was just about to say "well clean it and see what the h.p. does", when you said nope. Fair enough. I couldn't agree more about "how do these people sleep at night?" While that looks like a pretty nice neighborhood, that doesn't mean people are prepared to spend a surprise $10K++. Not to mention, you got the homeowners cool TONIGHT, rather than in a few days.
@throttlebottle59065 жыл бұрын
they'll most likely call you back when it does break and need replaced
@ishalljr5 жыл бұрын
Thanks for the video. Can i get a link on the connection you use on you shop vac to clear the drain lines?
@obsidianair52914 жыл бұрын
Very nice touch, sir! Dumping the remnants of the swamp that was in her evaporator drain pan, all over their grass. You should've sucked out the rest with the vacuum and pointed it to her house, paint the walls slime mold brown.
@wendiforks5 жыл бұрын
The frog! How often does that happen?
@griffindog1ds5 жыл бұрын
It also pays to find a company that will not over charge. Another great video.
@kens6984 жыл бұрын
Got a call for second opinion for a no heat. People had just moved into the house. Middle of January about 10 degrees out. 2 kids under the age of 2 and the house was about 40 degrees. It was a 7 year old TRANE xr90. First company said the heat exchanger was shot and it needed replaced. Quoted them on the spot for 12k for a new system. I was in and out of there in half an hour for a bad cap on the blower motor. Maybe $200 bucks for the whole call?
@delivermyacserviceinc90485 жыл бұрын
I have a service company in Central Florida and what Ted is doing for these homeowners is exactly how I run my business. I can tell Ted is very fair, knowledgeable and will not steer any consumer in the wrong direction. I am not sure which area Ted's company resides in but everyone in his area should call him for any HVAC Services.
@Eddy635 жыл бұрын
Ted this is possibly the best vid ever posted on KZbin ... but I'd like a 2nd opinion ... Lol ... People have more fun than anybody don't they ... Good vid ...
@rarewelds81044 жыл бұрын
I love honesty from blue collar workers, being one myself, its very important to keep the trust between technicians and customers. Afterall we do keep this thing running.
@patrickpk62994 жыл бұрын
Thanks for not being a scam artist. I know who they will come to when its time to upgrade!
@jacoblopez56695 жыл бұрын
What is that green connection you have tied to the vacuum that would come in super handy on jobs??
@Dave-us6yu5 жыл бұрын
Here is what you want sir: www.amazon.com/gp/product/B01LYZ6REM/ref=as_li_ss_tl?ie=UTF8&psc=1&linkCode=sl1&tag=boredlockpick-20&linkId=31fa14ad6fcca346c7a2ad58fceec9eb I have one and it works great!
@triple_d_madness70435 жыл бұрын
Thank ya. I will try that
@calebburns43465 жыл бұрын
Volume warning! 10:32 that vacuum through headphones is ear piercing
@throttlebottle59065 жыл бұрын
even without headphones you'll do a backflip, some of us know when we see it, to turn volume to near zero lol
@jonathankipps90615 жыл бұрын
I'm still learning about refrigeration, so pardon a newbie question. At 13:45, the R-22 temps show 110-F condenser temperature, and 29-F evaporator temperature. Shortly after, you said the system was a little high on head pressure, and a little low on suction. I understand the suction being low. What I'm confused by, is when you mentioned the head pressure being high. I was told that the condenser temperature should be 30 degrees above ambient air on an older system like that. You mentioned that ambient temperature was 90 degrees. That should equate to a condenser temperature of 120. Add in a few degrees of subcooling, and your head pressure is right on, or possibly a little low. Not high, like you mentioned in the video. Please respond. I'm sure that I am missing something. You've been doing this for years, and I'm still trying to wrap my head around it.
@murfdog195 жыл бұрын
With the system low on charge, the head pressure should have been lower than what it was. If you notice when he adds refrigerant, the head pressure jumps up pretty high.
@isallah1kafir1964 жыл бұрын
A friend of mine told me that in Texas for example near the A&M University Ants were a big problem, thatt they wouldd crawl often all over and also in out-doo units. What attracted them was the electrical swith-boxes and were able to get inside. when the *Relay* would swith and the metal-points made contact that crushed the ants, and this creation some sort of "insulation" and the unit would not turn on. Was he pulling my leg? Because he told me that the technician would just look first at this Relay/Switch and clean the dead ants out, and most often it was fine.
@reusinkinstallatietechniek62565 жыл бұрын
Great Job from your colleagues from Amsterdam Holland follow you all the time and I'm Learning A Love from you
@HsingSun3 жыл бұрын
That home owner did not get a chance to cut the tall grasses near those AC units?
@Thailerr4 жыл бұрын
I saw that frog as soon as you were down there, was wondering how long he'd stand that vacuum
@mikegirard43885 жыл бұрын
You checked pressures and added refrigerant without first cleaning condenser and checking indoor air flow. I didn’t see you check superheat. Maybe you felt the suction line. You can clean a unit fairly well from the outside without pulling the top. Even a spin fin coil.
@Justin-vr5zn5 жыл бұрын
I could see cleaning after (unless its a carpet) as a wet coil will throw off the pressures, but maybe he checked the air flow / filter / superheat / etc already, he obviously didnt show everything. I use analog gauges as well since my testos broke a few summers ago (prob 10 years old now), and I carry a pipe clamp thermometer in my main bag.
@brandonferrell23374 жыл бұрын
Ever tried cleaning a Trane spine fin coil?
@GoofysHatBand3 жыл бұрын
I've watched a bunch of your videos and you clearly know what you are doing. But might I suggest that you carry a 3" stiff paint brush with you? You could use it to dust out and clean up all of those spider webs and spider carcasses.
@ernestwegner49604 жыл бұрын
Another outstanding repair!! Very impressed!!
@Jeff_S...5 жыл бұрын
They were calling the caps, "start assist" most likely.
@louiegarcia61892 жыл бұрын
Putting a leak seal in it could help small leaks and not keep charging to fill it up every year. It works similar to fix a flat and plugs small leaks and if the hole is big it has a green dye in it to show where the leak is..
@iansmith99803 жыл бұрын
so I'm on install currently but want to move over to service. May be a dumb question but do you ask the homeowner if they want it done before doing anything? Like when you changed out the capacitor did you ask if they wanted that changed or did you change it and just charge them? thanks man love your videos
@Samlol23_drrich5 жыл бұрын
They should trim back those shrubs. Great job. Again.
@David-yh5po4 жыл бұрын
Thanks for being reliable and realistic about the cost. You should call your company 2nd opinion. Lol
@petermaz7015 жыл бұрын
You seem like a really fair guy and I would do business with you.
@kyleh19744 жыл бұрын
Big companies tell their "techs" to use terms that differ from what the item actually use. Start assist = run capacitor. They don't want people to Google the part.
@jocho93897 ай бұрын
These videos help save me so much money. I love these DIY videos.
@mercurynfo4 жыл бұрын
The guy my sis in law swears by tells me last week with a bold face that it’s perfectly ok to charge someone $475 for a capacitor replacement because sometimes its the only way they can stay in business...I just listened, said uhuh, uhuh and ignored everything he said. That there is called thievery just like ‘em big companies...and I’ll name names, ARS, Euclid Ave in Manassas, VA. In the past few years, Ive done capacitor, contactor, fan motor swaps and learned to charge my system on my own. A pox on all cheating HVAC contractors and to all naive homeowners who dont educate themselves, good luck!
@SMOBY444 жыл бұрын
250 to 260 with R22 on a 90 degree day is exactly what I would expect.
@TheWoodman0644 жыл бұрын
You are a tremendous example!
@jerryc30503 жыл бұрын
Did you go into the attic for the drain?
@bymarksheetmetal89985 жыл бұрын
Was probably low on charge from the start. May not even have a leak
@throttlebottle59065 жыл бұрын
or whizzing out the valve cores...
@pyacobel5 жыл бұрын
Previous techs likely vented, a lot of people don't have any low loss or anti blowback, and they aren't quick enough when they remove or connect hoses.
@projectfreedom95104 жыл бұрын
You're the good service technician. There are so many bad and lazy ones out there in this field.
@boggy76655 жыл бұрын
12:07 - the brickwork by the ground-level drains looks like it is spalling..?
@juantoledo85954 жыл бұрын
I like the tip connection for the drain... Where I can get one like that one?
@benkanobe75004 жыл бұрын
Is that shop vac adaptor thing for vacuuming something I can purchase or was that created by you? Thanks! My house has three FAU's and my rental has one that burned up the circuit board when the condensate line plugged up. I could really use that adapter as a preventative maintenance device with my shop vac. Thank you!
@papagenosbbq3 жыл бұрын
First of all if you are first put in your eyes on this unit you need to check the entire system inside and out. Yes you found some issues on the outside but you failed to inspect the Endor system as well. And if it is low on Freon is most likely has a leak in the evaporator coil being 15 years old. All I see is you performing repairs without inspecting the whole system. Are you the owner of this company?
@Dave-us6yu5 жыл бұрын
Did you go into the attic like you mentioned? If so,find and clog issue on the unit up there?
@sylkelster6 ай бұрын
Dealt with a big company (rhymes with Gordon air). The problem was the draft inducer fan had bad bearings. They quoted me almost a grand just for that fan alone, plus an additional two grand for misc services such as general cleaning, charging, and preventative maintenance capacitor change. Wrote me a work order ticket close to 4 grand with labor. I told them to never contact me again. I'm an industrial electrician, so I took it upon myself to replace all capacitors (they had some age), replace draft inducer, and cleaned all coils with coil cleaner. Did everything for about three hundred. Had someone else check the charge for basically nothing. Those big companies will never recieve any call from me ever again.
@Bill_CBR Жыл бұрын
Come to S. FL, all the AC companies are like that.
@derpmansderpyskin4 жыл бұрын
I thought the manufacture of R22 was banned in the early 90s, why did a unit made in 2005 come with R22 in it? What am I missing here?
@Mj-CWO42 жыл бұрын
Outstanding work ethics, looking out for the customer too
@steveandrushko755 жыл бұрын
I was wondering why you didn't check the schraders for the possible cause of the slow leak?
@devgood54965 жыл бұрын
Where’d did you get those attachments for your vacuum
@flowergirl627955 жыл бұрын
Where could I get the vacuum pipe you used?
@mikegirard43885 жыл бұрын
Didn’t get a close look at the contacts but I probably would have changed the contactor too.
@nunyabusiness28245 жыл бұрын
I like the vacuum rig! What's the model #?
@PhilJackZen4 жыл бұрын
Did you purge your suction hose and manifold of air before dumping the 22 in?
@chetmyers70414 жыл бұрын
Of course he did. Maybe not on camera,
@bradgeary34673 жыл бұрын
did ya even look at the con coil?
@MrCasperexpress4 жыл бұрын
Mr Froggy was chilling in the frame that whole time
@jaredpelley754 жыл бұрын
I want to know why he didn't weigh the tank to know how much he added. At the cost of r22, even a couple ozs is money. And not knowing leak rates is not good practice. If you have to add refrigerate that means there is a leak and you'll just be back to add more later.
@toomuchsugar39604 жыл бұрын
Was there an issue with the cap? Seems like some shielding between the wire and the unit housing would have done the trick
@jossiaspalacios46714 жыл бұрын
Analogs are cool and all but have you ever considered going digital
@alexfurr28414 жыл бұрын
Do you write options befpre repairs or do repairs then give them a bill ?
@TPINSC5 жыл бұрын
That's what Big companies do. I'm guessing around 4 hundred. Like You said I don't know how some people sleep at night.
@davidpetersen42905 жыл бұрын
What is the attachment and were can i get it at
@Samlol23_drrich5 жыл бұрын
I would bet you are off by 1k.
@1keykneedeep5 жыл бұрын
My lil company I work for would have easily been $550-$650 all day long. Would have been a quick cleaning on both and check pressures and filters too.
@Straight_White_Fatherly_Figure5 жыл бұрын
He said about 1900 in another post
@sampantiliano4 жыл бұрын
You don’t have to say the name to tell us the price!! I just cleaned out 5 mini split indoor units for 600$ a larger company wanted 15k to do the same job and 32K to replace the 5 heads and the two condensers. No line sets.
@themorosepittbull2575 жыл бұрын
Like the nifty vac attachment
@doehunter3 жыл бұрын
My Heil AC unit is blowing warm air, I replaced the capacitor and cleaned the coils. I have a hvac guy coming this Tuesday for $75 to tell me what’s wrong with it. I bet a bad compressor or a coil leak. What do you think?
@robbrantley69425 жыл бұрын
what did the first company charge them to come out for their opinion?
@robertcherry49715 жыл бұрын
Why did you not attempt to find leak?At least a cursory attempt.I understand it is R-22 and a bit aged,just wondering why?
@pyacobel5 жыл бұрын
Previous techs likely vented, a lot of people don't have low loss or anti blowback. If they aren't quick enough when connecting and disconnecting, they can vent a decent amount. I've wasted a lot of time looking for phantom leaks because of people like that.
@M-Sixty4 жыл бұрын
I know that sometimes the capacitor goes dead, I had bought one and put it up just in case. Last year I noticed the air wasn't getting cold and went outside and the fan on the outside unit wasn't working. This is a sign the capacitor isn't working, It was late and I looked at it the next day. In about 15 min. I had changed out the capacitor and it has been running like a champ since! Cost ( $13.00) and 15 min. labor.
@JohnBlacklock20095 жыл бұрын
Wondering what that tool is called that you use on the drains or is that home made?
@scotta91144 жыл бұрын
We have a 2002 Comfortair Furnace. Our Central Air Rheem outdoor unit failed. Hired a DIY company to get the A/C unit replaced. So they sold us a 4 ton Heat Pump. Bryant preferred series. 15 Seer. Then told is we don't have adequate ducting for return air and left. They are right. That was in 2010! Still living with no A.C.. All the companies here want to replace everything. Furnace has been great. Only failure was blower motor bearings. 92% efficient furnace. Furnace is simple. Dont want a new computerized Furnaces. Wish there were Contractors here in Portland that would do what the Customer wants.