Terminal Cancer Patient Denied DAS

[@princessmarlena1359]

I’m not surprised. There was a cast member who was languishing from sepsis in the hospital. He was terminated for no call no show, because Disney rejected his medical leave form because of a typo on it.

[@TrumpetGapper]

Once again, thank you for your continued coverage on the DAS issues. It helps our community so much by the continued highlight of this poor change.

[@theamazingDrBob]

I have autism and I’m totally blind. I can’t stand in lines for extended periods of time. On a recent trip to Disney World I was denied that disability pass, twice. They spoke with me about the return to cue option. When I talked to cast members in the park, they had no idea what that was. According to the cast member I spoke with over the phone, they don’t give it to you based on your diagnosis. They give it to you based on symptoms you have. And they don’t accept doctors notes either.

[@PatchedUpGaming]

Hey I’m ignorant, what cool tech is out there that helps you write and interact with people on KZbin comments? Glad to know that you can. ^^

[@evanbrown4820]

Chris Chan, is that you?

[@theamazingDrBob]

Apple products come with built-in screen reading software called voiceover. It reads the entire screen, including KZbin comments, Wikipedia, Facebook and other social media apps. And then I just dictate to Siri what I want to say.

[@iloveslotvideos1188]

Genuine question- what happens when you have to wait in line due to being blind?

[@evanbrown4820]

@@iloveslotvideos1188 You don't get to enjoy the immersive queues

[@more2me100]

I was denied DAS today at Disneyland and the cast member treated me so badly. She was rude, crass and impatient. I asked her for her name and place she is from and she said she rather not and hid her name tag. I told her it was just for documentation and I would never complain. I’ve been approved for DAS many times before the switch. It’s such a huge betrayal. I was just looking into joining DVC, to buy over 300 points and having a Disney wedding as well as hosting all wedding events with at least 200 guest . We were even thinking about renting out a ride for our guest as well. None of it feels right to do anymore. I cried for hours at the park. And the thing is with DAS I only ride about 2-3 rides when I visit. I have an inspire magic key and I don’t see myself renewing. Nor the DVC and definitely not my wedding. Some may say why not just buy a lighting lane then and just shut up. It is the principle. It is discriminatory to accommodate a type of disability and not others! Who’s to say certain people struggle more than others. It’s just not right and I can’t stand behind this and stay silent!

[@CinnamonGrrlErin1]

Not that I ever plan on going back to the parks (not the American ones at least), but as someone with autism, I would gladly give up my space to someone like that woman's father, or anyone with a more physical disability. Disney's attitude just gets more gross every day, I swear.

[@YeahYeahBeebisI]

and no one on the mental health awareness front EVER asked for this. I wouldn't be surprised is Disney made this change knowing people with physical disabilities would have the least options outside of trying to cobble some make-shift solution paying for Disney Lightning Lane. It's the thinnest veil around their real intent. Disney is a rotten company and this is their latest move.

[@CinnamonGrrlErin1]

​@YeahYeahBeebisI at this point, I'd rather just go to my tiny, local amusement park. It might not have the IP or fancy rides, but the wait times are so short, you can ride as many times as you want. At a fraction of the price too. Disney just isn't worth it anymore, no matter how many ways you look at it, unless you have the means to go to Paris or Tokyo. And I'd still rather do and see other things than Disney if I was traveling overseas.

[@DanielleMeierhenry]

My husband and I are both ND with physical disabilities, and an upcoming trip. We were planning on using DAS until the changes - in fact we chose a Disney vacation specifically because of the accommodations offered. But I've been following it extremely closely and it's quite disturbing. They're not even granting a large number of autistic people's DAS. So many stories of people with autism diagnosis being told they don't "look autistic", or "if you understand what a line is, you don't qualify", to being flat out told "if that's what you experience, maybe Disney isn't for you", along with many other offensive excuses for rejection. To make matters even more insulting, you can't apply for DAS unless you've already paid for your trip, so it's not like you can back out if they deny you. Plus, in order to apply you have to sign a contract saying you waive your right to participate in any class action lawsuits against DAS. The increased stress of facing that sort of dehumanizing interrogation made us not even bother trying. We have no idea if the accommodations we're trying to provide ourselves will allow us to enjoy the parks to the extent that DAS would allow. But this may be my last trip, which is sad because I grew up in Orlando and the parks are part of my history.

[@ALXM1]

Thank you for being one of the few Disney news channels that still care and report on this joke of a situation with DAS. You managed to save the CBJ, hopefully it will work with DAS.

[@patriciabetker6747]

After hearing about the terminal ill man being denied DAS I am done with Disney parks. Beyond despicable. I have balance issues and standing for any length of time knocks me off my feet literally looking like I am drunk or stoned. To go to one of their parks and trying to go on rides would be challenging . Even using a cane. I respect the vision walt disney had and am planning a solo trip next year. Heading to Hawaii instead of a Disney park.

[@josephvalerio6665]

i truly doubt you had real plans for a DIsney trip and now suddenly Hawaii won out. Hawaii should always win out.

[@patriciabetker6747]

@@josephvalerio6665 i was very serious about a disney trip next year to either disneyland or WDW. To a point where I had picked out dates and was actively deciding which park to visit next year. I am now planning trips to Waikiki and Efteling which is a not for profit theme park in the Nederlands in 2025. Just had to confirm that I could book 5 nights at Efteling before locking down my plans for that trip. My plans for the Waikiki trip is now also locked down. Its going to be nice to visit a theme park where all profits are put back into the park. And not in the pockets of over priced execs.

[@annzaff2866]

We did not renew due to them turning down my DAS. It’s no fun if I am separated from my family.😢

[@bigcountry0331]

The new and revised DAS is just plain awful. I understand that there were folks out there taking advantage of the system just as the previous DAS process was being abused. But now it is just shutting the door to folks who need something

[@supremefan]

I agree in both aspects. My son has autism so I saw first hand how much it's abused at busier parks like Disney and Cedar Point. I think they should allow a lot more conditions but I also think they should only allow 1-2 passes per year per park to limit the abuse. That way the once in a lifetime/year trips can still take place while the system abuse is drastically cut down by pass members...

[@RoastBeefSandwich]

@@supremefan If they limit how much it can be used, they are discriminating against the disabled. It is easier for them to just strictly define the types of accommodations they can offer.

[@jaklg7905]

I hope those A holes that lied to get a DAS are happy with themselves.

[@supremefan]

@@RoastBeefSandwich But They aren't discriminating if they treat everyone (with a disability) equal and still offer what they do now on the days you don't get DAS. They aren't refusing to accommodate anything right now that would get them sued... so they can obviously do my idea just fine.

[@RoastBeefSandwich]

@@supremefan "You can only be disabled once a year" is discriminatory - "Here is how we can accommodate your disability, I'm sorry if it isn't the accommodation you were looking for" isn't. See how that works?

[@desireeflores-molina1577]

We were told the same "Autism is the only condition that earns someone DAS" after an hour wait at Guest Relations and a 20-minute talk with an Advent Health doctor who clearly had zero understanding of early onset dementia and its devastating effects on an individual.

[@jessvdw]

and even then, so many autistic adults and Autistic teenagers get denied. It's horrible

[@brianstone6463]

They really should stop calling it the Disability Access Service.

[@christinevolpini917]

I have a medical condition (not autism at all- it's medical) and I had no issues getting DAS. I was terrified because of everything I had heard about the denials. It was granted in June of this year so it clearly is NOT just autism getting approvals. Just letting you know. I have no idea how they decide who gets it and who doesn't.! It's a ridiculous system now!!!

[@LG141602]

Some people with autism have trauma. At a restaurant at disney they hire people with autism. A girl accused 3 different guys. 3 different times And 3 different times they won against her because she was lying about text messages and calls that do not exist. No camera evidence either. Anyway the accused lost their jobs and they almost ended homeless.

[@honeybelle1203]

@@janay3230That... REALLY, *REALLY* should not be your takeaway. Please re-evaluate your understanding of what autism is.

[@jayneestrycker8691]

Disney disgusts me the way they deny someone with a legitimate reason to need das. They also say only autistic people get it. Not true. My autistic son was denied this summer. Shame on you disney.

[@susananthony6071]

Wow, unbelievable. I think they’re just pushing everyone toward the paid fastpass system (Lightning Lanes). I used to defend Disney. I can’t do it anymore.

[@RonanBunny]

Wait, hold on what?! They denied your son? 😳

[@ilovegodzilla]

This. Not only do they deny people with legitimate disabilities but they also deny those with ASD too. It’s unconscionable.

[@jaklg7905]

Is your son older? I heard that they deny older kids and adults with autism and only give it to those that are young.

[@ReddOchober]

@@susananthony6071it has come to a point that it is not really defendable. My wife has heat intolerance and fatigue due to two diseases and their medications. She was denied; as a nurse myself, I am floored hearing some of the cases denied that even Universal and other parks allow for a disability pass.

[@kat-napzzz]

I’m disabled by a rare disease and use oxygen among having other debilitating issues. Disney literally brought my family to happy tears bc with the old DAS I could experience Disney like a somewhat normal guest and participate with them for once. It’s sad that that possibility is gone now. Without DAS, I’m also not sure how cast members would know everyone who needs extra assistance or a special ride vehicle. That was vital to the accessibility for me as they would ask me as soon as I scanned in with my DAS. I don’t see how I could go back to Disney until things change which makes me very sad. I mean, We don’t get rid of disabled parking bc some people abuse it. That was such a poor excuse to no longer make DAS for physically disabled people🤦‍♀️

[@jgkidd82]

Shame on Disney! This policy isn't working. Too many people who should have this service are not getting it. Not everyone can physically stand in long lines or can use lightning lanes.

[@ThemeParkAngel]

The issue isn't standing in land. If you can't stand, they would recommend a wheelchair. The issue is some people just can't be in line at all or for more than a few minutes

[@jgkidd82]

@@ThemeParkAngel no my issue is how Disney has been treating people with valid health issues that now can't get the DAS because too many people abused the system.

[@ThemeParkAngel]

@@jgkidd82 I understand. I'm just telling you that they haven't seen "standing" as an issue because they want you to pay for a wheelchair.

[@jgkidd82]

@@ThemeParkAngel Disney wants everyone to pay for everything now, that's the problem. 😡

[@lauramisitano4780]

Wheelchairs Don’t help because I can’t stand or sit for long periods especially in one place. Last time we went I had a crash of my blood sugar while standing in a hot line. My water and snacks were no help and it didn’t help kids were running into me and my family and I had to leave the line and waited on pirates for 1-1/2 hours over both times. I was crying, frustrated and in pain and Got very dizzy for our 40th Anniversary trip. We were 8 family members we kept losing each other trying to get through cues. Cues like pirates are not wide enough for wheelchairs.

[@swordstaker]

My wife has agoraphobia and anxiety. Disney signed us up for DAS once when she had an anxiety attack in line. Since then we've always used it with Genie+/Lightning Lane. We went to renew it for our upcoming trip and they told her no and their solution was "Don't go on any rides then, go to a gift shop instead"

[@BirdsNNVA]

Unbelievable! Actually, believable. Shops sell merch that makes Disney money. Rides do not rake in money, except from Lightning Lanes.

[@Hippoopi]

People aren’t realizing just how cold and heartless Disney is being. Conditions like agoraphobia are very real but can be better managed when there are accommodations. I offered to wait in a sensory deprivation area. They told me it’s not an option.

[@evanbrown4820]

I mean who doesn't have anxiety these days? I have arachnophobia and "It's tough to be a bug" Has spiders so maybe I should get DAS. Seriously though, believing that's a reason to get DAS is just ridiculous.

[@swordstaker]

@@evanbrown4820 Those are not equal. Agoraphobia is the feeling that when surrounded you are trapped with no way out. Something that large crowds in tight spaces like queues, can trigger

[@evanbrown4820]

@@swordstaker So you go to one of the most crowded places possible? Brilliant, truly flawless logic.

[@ilovegodzilla]

This system is horrible. How can it be called a DISABILITY Access Pass and then deny those with disabilities, even some who have autism which they claim the pass is for. This is the worst, and at this point I hope Disney gets sued.

[@austispencer555]

Cast member here. We have to turn down a lot of people when they come to the rides. It's a terrible process not just for guests but the ones at the rides that have to feel the heat from people being denied. We offer return to queue for guests with disabilities that do not have DAS if they need it as mentioned in the video. Disney as a company wanted to outlaw DAS because, true, it was incredibly easy to get and forced standby to longer than usual waits. That's the only I see in favor of severely limiting DAS but it really just hurts most people that need it. I feel so bad sometimes when we have guests come to the ride and they ask for a return time for non-accessible related conditions and we have to say you can wait in the 2 hour line. I hope Disney opens up DAS to include more disabilities soon for all of our sakes.

[@kirstenlavergne7748]

Eric…really great job with the news!!!

[@SafetySpooon]

(It's ridiculous to limit this to "autism", because my son is technically autistic, but is perfectly fine with waiting in line)

[@cvolo]

literally me!! im autistic and i while i get a little overstimulated in lines, i understand why im there and the purpose of a line. Id much prefer that someone who cant physically stand in line have access to DAS than me!

[@justaguy2182]

I love Disney parks, but this is just shameful. If someone has terminal cancer, their last day could be any day now, and you really wanna deny them a good memory like that? That’s just vile.

[@iloveslotvideos1188]

Terminal cancer dx does not mean you are in deaths door tho. I get the imagine that conjures up, but I’ve had terminal cancer for 8 years. I don’t need DAS at all. Terminal cancer is not a reason. There is absolutely nothing that waiting in line causes to happen

[@Atmblack03]

Disney is become one of the worst companies while still being praised. Nothing is going to change but it's wild to see these headlines and people still think Walt or Eisner were terrible people.. Trying to get out of a death lawsuit, denying das, trying to hush employees, cutting jobs and roles etc.. All while increasing prices, losing the magic part and becoming a generic carnival.

[@timothydarden6133]

Late 2026 can't come soon enough. That's when Bob Iger's contract expires. Him stepping down for good and his successor making moves that better reflect Walt's initial vision (such as majorly trimming down park admission prices so that families actually have a chance to visit the parks) is the only shot Disney has at getting back some of their former reputation.

[@jaklg7905]

To be fair, Disney does not own that restaurant and has no hand in running it. They should never have been sued for that death. No one should be sued. Cross contamination is always a risk in restaurants.

[@lifewithlulu4056]

They didn’t try to get out of a death lawsuit. It’s in the my Disney contract that we all have signed and agreed to that if we sue Disney it can only be done through mediation. Large companies like them have to protect themselves from all types of lawsuits. They spend a lot of money in and out of court and I can see why they went that route. Most of the lawsuits have been really unnecessary like the dream key one. Anyways like the person above me said it wasn’t their restaurant just their tenant. Besides her reaction happened while shopping so who’s to say she didn’t come into contact with nuts in a store. A lot of people react to just a smell if their allergy is extreme.

[@Hippoopi]

In what world other than Walt Disney World would anyone expect to be told accommodations for a disability mean sending a 5-year-old through the standby line alone with the expectation that child will send a text message to the person needing accommodations when they reach the merge point in order to allow that person to join their party? Seriously, how is that an accommodation? The other option is to have the adult in my party go through the standby line then have the child push my wheelchair through the lightning lane once the adult reaches the merge point. How is that an accommodation? Please note the wheelchair isn’t the reason I need accommodations. It just complicates everything.

[@Albertrod]

I have multiple operations in my front chest and in my back, and I told them I can't be standing that long in line, and they told me, "We're very sorry, but we can't give you DAS".

[@ChunkychunHealy]

Welp blame their CEO Bob heartless Iger!

[@_Refurbished_]

That's not how return to queue used to work.. The greeter cast member gives you a return time and the entire party can wait outside of the attraction. Unless this has changed. Former DL Attractions Lead speaking here. Most people never utilized this, as it is not advertised. But it's how we used to instruct cast members to handle guests that couldn't stand for long periods of time without a DAS (aka) GAC card.

[@CritterKeeper01]

They're selling magnets that look like cast member name tags. Small children are taught that if they're lost, they should look for someone wearing a cast member name tag. These two facts couldn't possibly lead to problems….

[@cryschapman]

I didn't renew my Annual Pass this year because of the DAS thing. I have Diabetes, ADHD and I actually have an Autism diagnosis, but I never asked for DAS for that, only my diabetes. I'll just get my Busch Gardens passes back (had them for 12 years before finally affording Disney ones) and carry my yellow paper around and wear. my ears and use my imagination.

[@lindamemo5224]

I have to say about DAS. Disney does offer you to go sit relax somewhere and come back at a specific time. My husband had knee surgery. I pushed him in a wheelchair and he had a cane for short walks. We did not ask for anything special but every ride when they saw him they said hey you can do this and usually we would sit and wait a few minutes then go back and then have a short walk to the vehicle sometimes at the FP merge point. It was all we needed and it afforded us to relax and re energize

[@Hippoopi]

They are at least at the DAS phone call level refusing this now. My party is me, an adult and 5-year-old child. My party is to go through the standby line. They are to send me a text when they get to the lightning lane merge point. Then I can use the lightning lane to meet them, leaving them waiting there until I can get through the line in the lightning lane. This becomes more complicated because I am in a wheelchair and need someone to push me. They told me in that case one member of my party can stay with me to push my wheelchair. Which option do I choose? Have the adult go through the standby line then have the child push me? Have the child go through the line alone - he doesn’t have the ability to text me even if it made sense in any world to send a child that young through the line alone. The DAS people are not listening to individual situations. I had to privilege the names of people in my party in the chat before they started the video call. They can see one of the members of my party is a young child. The people I spoke with said I would definitely NOT be given a return time unless the ride doesn’t have an ADA compliant queue such as the jungle cruise.

[@joshuabump6147]

The return to queue they introduced does not make sense for a lot of disabilities no longer approved for DAS.

[@galesoccer10]

I've been battling brain cancer for 4 years now. Standing in lines is incredibly painful. Mind you I don't really go on the rides much anymore but if i do standing in the queue lines is unbearable. It's the stationary position i have to stay in and unable to move that causes me problems. My joints feel like they are on absolute fire by the time i get on the ride and them i am too tired and in pain to even enjoy it. I have gone to disney multiple times and bever had an issue getting a DAS pass. I have gone 1 time since they have changed the rules, and i didn't qualify that time. It's insane that they couldnt have just set up a system where if you have a DAS pass you cant just go on any other ride until you go on that ride you are waititng for. Would have stopped everyone from being able to abuse to system set in place to help people like myself and this gentleman and countless others who are having their experience ruined now.

[@IshScout]

If they truly cared about the abuse they'd now ask for proof like other parks. In the end it was about the LL queue being clogged down by us for those who were paying for the service.

[@galesoccer10]

@IshScout to be fair...asking for proof actually goes against the ADA and really is nobody's business. All they had to do was set up the queue lines to have people scan their magic bands, like they used to always do. If it changes green they are good to go. If it goes red they can't. Make it if people have a DAS pass for another right turn red until they go on said ride and it clears from their profile. It's that simple.

[@Daniel2131-z4h]

You will be prayed for Jesus Christ is with you!

[@judithcampo8822]

My nephew and I went to Disneyland in 2019 along with my/his Mom/Grandmother. She was 89 at the time and could no longer walk the park nor wait in line. We didn't need whatever form of DAS they were offering at the time. My nephew would always put myself and my Mom in a particular spot outside of the ride she wanted to go on. He would then go to the exit, explain her situation, and proceed to ask how they wanted us to proceed so that she could go on the ride. We never once had problem the whole day.

[@danielvandersall6756]

A fond memory from our trip in Sept 2020 was how helpful everyone was, even when we didn't have DAS. My wife and I both have to use mobility devices, and in several cases we were just given times to come back and escorted in through the exit to the ride. No hassle, no questions asked. Just Disney level service. Really sad to see what this company has become.

[@CLIFFLIX]

DAS hurts Genie+ and Lightning Lane. They would just rather that you pay for that service instead. We know now that Genie has been a HUGE profit driver for Disney.

[@albertfausnaught4828]

When you had free fastpass there was never a problem with DAS now that you have to pay for everything Disney believes they are missing out on a couple of dollars over the last 10 years Disney has turned into a horrible company

[@raleighrobinson6399]

I was just at WDW last week. I to was denied DAS and was very worried about how I would do without it. It definitely wasn’t as easy as when I used DAS, however, the cast members at the rides were extremely kind to me and tried in every way to help me. I was extremely pleased with their kindness and willingness to assist me. We did buy multi pass for each park but on many occasions they saw me struggling and put me in that line anyway or sent me in the exit to minimize my standing. I unfortunately had to leave the park by early afternoon each day so not sure I got my moneys worth, but the cast members were fabulous!!!

[@Hippoopi]

Here is a bit of information about lightning lane for those of you who have never experienced it. There is still a line in the lightning lane. The difference is it moves faster because it is given priority for loading the attractions. Sometimes the lightning lane line is physically longer than the standby line. What DAS adds to the picture is you get a flexible return time. You still have to wait for the length of the standby line but you can return any time after your return time.

[@eggsntoast1]

The problem with using somebody's video as news is that you are unable to verify exactly what the conversation before entailed. Unless you can verify the story you shouldn't call it news or at least provide the addendum that it's just hearsay.

[@mikaross4671]

I do not understand this obsession with pandering to people with autism, but not people who have seizures, cancer, etc... It's insane. Shame on disneyland. It's always horror stories from there.

[@valeriemcdonald440]

I'm guessing that kids with autism disrupt the lines for other guests more than people with cancer or wheelchairs. And kicking them out of the park for being disruptive would probably bring on a bigger publish backlash than denying accommodations to other groups.

[@squidward_tortelllini]

it’s about them wanting more people to buy LL lol

[@DanielleMeierhenry]

@@mikaross4671 they're not even approving a large number of folks with autism diagnoses - so 🤷

[@cherylwithington3790]

The cast members doing DAS interviews I have found to be rude too. Really must change the name from DAS because it doesn’t address a multitude of disabilities

[@ReddOchober]

They aren’t CMs, it is a third party. Disney contracted it out. With the applying you wave the right to sue, and Disney gets deniability by the third party’s actions. It is legally disgusting.

[@toddw8396]

I don’t pretend to understand anything about this new DAS system, but not helping someone with terminal cancer? Really? Cast Members and/or their managers need to be empowered to create some magic and make some discretionary decisions.

[@RoastBeefSandwich]

The problem is they were empowered in the past and literally anyone who asked for DAS got it, whether they truly needed it or not.

[@lifewithlulu4056]

@@RoastBeefSandwichyep and the LL got so long it was ridiculous. It’s actually much better now. The fact that people stand in an hour line to get DAS shows them that you can stand in line so it kinda backfires. People should do the online interview or wait until the line is shorter. I know three people with autism and they all got approved. The only other answer is to just have everyone wait in the same line like when I was a child 🤷🏻‍♀️

[@ghosty4]

@@RoastBeefSandwich This is why the FastPass system changed so drastically before it went digital. The system told you when to come back but cast members let guests come and go as they pleased. That wasn't how the system was designed.

[@iloveslotvideos1188]

lol. I have terminal cancer. There is no need for me to have DAS. Cancer isn’t a REASON to have it.

[@Hippoopi]

I tried to call today about qualifying for DAS for the third time. I have new information from my doctor to bolster my request. I was not allowed to talk to anyone. I was given the list of three accommodations from my prior calls. One of those is the process to follow if I need to exit the line. One is to join my party in line. I have forgotten the third. Those don’t accommodate my issue. Simple explanation is I have a condition that can lead to me suddenly lying on the floor unresponsive. I asked how I will exit the line if I’m lying on the floor unresponsive. The answer? A cast member will call Disney’s EMTs. Then the chat was terminated. Wonderful. Joining my party? I have an adult pushing my wheelchair and a 5-year-old in my party. During my second call they suggested one of those two go through the standby line and the other can push me to meet up at the merge point. I said that can’t be done. They asked why. That’s when I knew they weren’t even listening to me. They suggested rider switch during my first call. The other two would ride then I could ride with one of them. Really?

[@Dorokill]

What happens if you "skip" the line and go un-responsive at the attractions load area, or even on the ride itself?

[@Hippoopi]

@@Dorokill Call 911. I haven’t given my medical details here but this is a sensory issue related to me being on the autism spectrum. Sensory overload and I usually end up on the floor. People need to be evacuated from the area and it takes 30 to 60 minutes for me to recover. It’s not waiting or lines that is my problem. It’s what happens if I’m agitated then repeatedly bumped or crowded. In normal circumstances I’m in a single file line and can just step out of line. I don’t have that luxury at Disney parks because of the switchbacks. I do everything possible to minimize an episode from happening which usually means I don’t go on any rides. What I need is the flexible return time as in the past I have returned at my time and there has been a long line at lightning lane so we don’t risk taking me on at that time. Sometimes it means despite having a DAS I still don’t go on the ride. It all depends on my level of agitation at the moment.

[@Mike__B]

@@Hippoopi I mean honestly, and I'm not trying to tell you what to do or anything, but if I had some conditions where being bumped or crowded caused some physical issue with me I wouldn't be going to one of the most crowded places on Earth. Now sure there are quieter areas of the Disney parks, but those really are far and few between.

[@Hippoopi]

@@Dorokill They had to evacuate the gate area at the Midway airport in Chicago because I had an incident. I was highly agitated because my flight was late so I was risking missing my connecting flight. The people waiting to board the plane had clogged the gate area. The people trying to get off the plane couldn’t exit so it became a bottleneck situation. I dropped just as I stepped out of the jetway. They called 911. The outgoing flight had to be delayed in order for EMS to take care of me.

[@weatheredseeker]

Prove it

[@SuperJK-Man]

I had to rely on the DAS do to medical issues as using the restroom urgently, spinal issues due to an injury. I do not qualify anymore with the new policy. I dealt with the lines at Disneyland, but after a few hours, my body couldn’t handle it. The rest of the week, I let the other family members to the ride as I had to sit down as my body was inflamed and in pain. It sucks. Especially, being on a budget.

[@PeppermintPaddy123]

Keep sharing the stories of their immense greed.

[@LMC_CD]

So sad that DAS was abused by people that didn’t actually need it now this is affecting people that need the service!

[@marionarda2790]

@@LMC_CD problem is 1/3 of all people suffer from some type of disability . I have anxiety and am on the spectrum . If told I wont wait in line just because of that I will use it . Disney allowed it . But now they ask me if I can wait in line at all ( everyone hates that ) or even understand the concept of a line . Yes to both so logically no more DAS . People were so used to get preferential treatment that equality of access feels like inequality

[@groovyroses]

Bad costumer service on part of the Disney Cast member and the manger, of not letting the the guest's dad who has terminal cancer a wheelchair or something. They need to find away to help these guests out; where they have autism or terminal cancer. They need to change the Disability Access Service to accommodate everyone like people with serious health issues as well as mental issues like Autism. If they don't change, it will make guests who have a loved one with a disability not want to come and visit.

[@archfox949]

there's far more ppl with physical needs like myself...ignoring all but mental issues proves a uncaring policy.

[@Hippoopi]

They are ignoring mental issues too.

[@dannygrau2983]

Here is the problem I have with the new das pass change. I have autism so I qualify that doesn't upset me so what do I care. But let me explain the issue on why that still makes me want to go on a rant. You see, there are a lot of people that dont have autism that still need to use the system and this change is basically another way for disney to exclude people that still need to use it.

[@LiquidSteel_04]

I feel like y'all should probably put "News Today" in the titles again, or at least two headlines. It's a little confusing.

[@msmith2033]

Everybody who was abusing DAS passes should really feel bad because that person got denied because too many people thought they could use. Disability passes with no disability. Look at the vacation club in bay towers special.

[@adamp2384]

There will always be people abusing the system, narrowing it down to only Autism doesn’t stop the abuse you just cut out everyone else that needs accommodations for disabilities that are just as worthy of accommodating as Autism, what Disney is doing is saying no other disabilities matter for accommodations except Autism and that’s wrong

[@alexisbk9576]

Agreed. But Disney is currently choosing to only have DAS for people on the autism spectrum. Autism is not the only disability out there. Disney is just being lazy and denying anyone with a physical disability. Disney’s laziness is all on them.

[@DisneylandParisLover]

I don’t usually complain about Disney because I love it so much but that is so messed up

[@brentbatiste5755]

Not DAS, but even the child swap is just unreal. At GOTG they said our grandbaby couldn't even stay with her parents in line but had to wait outside the queue with her mom until the baby's dad waited in line and then rode the ride alone. Then the mom could get in line afterwards while the dad waits with the baby...Not the family park I remember :(

[@darrenparr]

Never known anything like it. My daughter has autism and a significant learning difficulty. We had to wait for guest services, then had to do two lengthy zoom calls. The first zoom call was a general one and then the second zoom call was to to someone who was a healthcare professional. This is madness! There isn’t a massive advantage to DAS. You still have to wait for the entire standby queue time until to gain access to the lightning lane and often it takes you longer than standby. No real advantage. The old system was better but it’s too close to genie+ for Disney I think except you have one choice.

[@tdadp]

It’s disgusting the greed of making money

[@alexisbk9576]

The title of this video shocked me. That is horrible of Disney and really pissed me off. Disney should not just make it easier for themselves by denying everyone with an actual physical disability. Autism is not the only disability out there.

[@RonanBunny]

I agree. It seems like Disney is not being open minded about any of the other people with disabilities. As someone with autism, this is truly disgusting on Disney’s behalf.

[@VixenLovelove]

Why o why am I not surprised this happened? I told people these types of situations were happening and yet I got people defending the das changes. How insane do you have to be to tell someone who is dying and only has so much time left on earth that they need to spend that precious time alone away from their loved ones at a place that’s meant for families. This is not an individual cast member issue and I wouldn’t be surprised if most of the nicer ones left or quiet cause they helped too many people get das. This is a systemic issue with Disney valuing a few extra bucks over the safety and comfort of physically disabled people. Shame on you Disney! You did an excellent job Eric.

[@joannebush4491]

That is disgusting that a terminally ill patient was denied DAS.

[@angelrouse4106]

Disney should practice having a heart.

[@krisrhood2127]

A giant step backwards for the disability community

[@iloveslotvideos1188]

Terminal cancer isn’t a REASON. I have terminal cancer and I go to the parks all the time without DAS. There is nothing about the fact that I have terminal cancer that means I need DAS. 🙄 The point is that the gentleman is going to have to either sit or stand to “wait” until his time to go to the ride anyway so what exactly does DAS prevent for him? Maybe I am not considering something, but the way everyone grasps their pearls when they say terminal cancer as if there isn’t a large spectrum of what that actually looks like is crazy.

[@missaamane8580]

AGREED!!! Yes it's unfortunate.... but if everyone got DAS because Cast memeber felt bad and wanna do something nice, then everyone should get it.. I lost my favorite aunt two weeks ago. Should I get it?

[@Hippoopi]

I think it should be decided on an individual basis. I can envision a case where with any specific condition one person’s needs are different from another’s. It’s wonderful you don’t need DAS. I’m very happy you don’t. I hope it stays that way for you. I hope you live a long and fulfilling life. That doesn’t mean nobody with terminal cancer needs DAS. The DAS people told me the decision is based on your symptoms.

[@ChunkychunHealy]

@@missaamane8580 no! It’s only those who REALLY have the disabilities!

[@iloveslotvideos1188]

@@Hippoopi exactly…based on symptoms. What problem does waiting in line cause? And there aren’t too many problems that are caused due to waiting.

[@Albertrod]

Tom, can you please help us out with DAS. You have said before some Disney members sees your channels and have made some changes. Can you now help us out with DAS?

[@VixenLovelove]

That would be wonderful. If they’re afraid of scammers do what universal and the international parks do and require a doctor’s note.

[@ChunkychunHealy]

@@VixenLovelove The USA Disney parks don’t require a doctor’s note which they’re so dumb and stupid!

[@lcflngn]

Can’t watch this, makes me too mad & sad. Have read a lot of comments. Takes me back to my son’s two best friends at DL, one of whom died of cancer just a month or so later at 16. The three of them had the best time riding everything they could manage. The ill friend was very very tired and had a super short day (his parents were of course with him the whole time, plus just the two buddies) but the time they had was so magical. Imagine not getting to do that. Is there some other option for a situation like this? Can this be real?

[@GrumpyWarVet]

They denied me as a disabled veteran with a STROKE...time to start Boycotting! XD!

[@susananthony6071]

So, autism is the only disability that Disney recognizes? My husband, who can’t stand in line due to multiple back surgeries is expected to be pushed in a wheelchair. I can’t push the wheelchair, so we skip rides like Buzz Lightyear. He uses his ECV to get around, but not all rides accommodate the ECV; they’re too narrow at the switchbacks. Yep, Disney doesn’t want to hear about mobility issues. That’s ok Disney, we’ll take our vacation money elsewhere.

[@Dorokill]

most disney attractions clearly state that if you have BACK pain or issues to NOT ride the ride.

[@susananthony6071]

@@DorokillWe don’t go on those rides.

[@lifewithlulu4056]

The rides that don’t accommodate the ecv or wheelchair have a return time process. You go to the end of the line. Lightning lane was getting too crowded because they were basically approving everyone. It was so awful, my friend with autism was having meltdowns because the lightning lane where DAS goes were taking more than 30 minutes. I can understand why they did what they did because that wasn’t fair to the people who actually have unseen disabilities or to people who pay for lightning lane. We could just go back to everyone being in the same line 🤷🏻‍♀️

[@susananthony6071]

@@lifewithlulu4056 We've done that in the past, as you describe, but isn't that DAS?

[@crapygramer5506]

When is the Podcast coming back?

[@WDWNT]

Soon. We have had trouble getting people together.

[@crapygramer5506]

@@WDWNT Thank you so much! It's the best part of my week.

[@heymagicalday]

The DVC Island Tower Villas remind me of an RV. Especially with the bench for the dining table. Hopefully it's better in person. 🤷‍♀

[@Thedrunkenodyssey]

Good work, Eric!

[@MathieuLeblanc1991]

Honestly they should not have filmed the DAS interaction at the booth , probably would make the cast member awkward

[@adamp2384]

Who cares if they filmed or not, it can’t be brought to anyone’s attention if it isn’t shown and Disney wants to keep it hidden

[@punxsydawn]

They do it for attention online. It's more narcissistic in motivation than activism. Being a victim trends.

[@IshScout]

The problem is nobody takes our word for it. There are daily stories of similar things happening in the phone interviews (for both parks) & in person at Disneyland. The phone interviews you actually have to agree to not record so no matter how rude they are they can get away with it. Nobody wants to believe just how evil Disney is with this calling us all liars so can you really blame us for attempting to prove our points. (unlike Disney who won't let us provide proof we need the service)

[@jaklg7905]

I really don't know how they think that it is OK to give DAS to only one type of disability. It is a slap in the face for those who have a disability other than autism. As if we are not disabled "enough" to qualify for the accommodations we need. Shame on Disney.

[@ReddOchober]

They are denying nearly everyone. People with autism are being denied as well.

[@ChunkychunHealy]

@@ReddOchober plus, even showing a doctor’s note isn’t going to work! They will deny it by even a doctor’s note! They think they’re smart but, they are very dumb!

[@candacejackson5044]

What is the Wigs that you refer to when discussing the Poly bungalows being updated? You mentioned joining and going to cool parties.

[@stevenbartlett2625]

Wait a minute. They were offered the option of the party waiting in line and then him joining when they approach the ride. Whats wrong with that? It allows him to sit and wait, and treats others as equal which is all I thought we wanted. Btw I have two types of cancer

[@GrandMasterLynx]

What if they’re by themselves

[@iloveslotvideos1188]

@@GrandMasterLynx huh? lol. Think.

[@GrandMasterLynx]

@@iloveslotvideos1188 Let’s see if they offered the option to let their party go in line while the person waits outside for them to get to the front so they can join them how are they supposed to do that if the person is by themselves that day

[@spikeymikey50]

Important to keep in mind how needed and positive the changes to DAS are for everyone’s experience

[@neko-chan6145]

They need to fix the system for DAS. This isn’t working

[@JudgeDunfeeTheParkitecter]

I have autism, my brother has epilepsy. In 2021, we got DAS for both of us. Mom warned us DAS could be discontinued soon.

[@supremefan]

DAS has a paid alternative, it's the overpriced VIP tour, LOL. Realistically it was being abused so what can they do? A season pass holder surely doesn't need one 20 times a year. Maybe limit everyone to 2-3 DAS passes per year.

[@Zero11235]

In the words of Monty Python “I’m not Dead … I Feel Happy, I Feel Happy!” 🤣

[@CreamyJalapeno]

Why aren't people setting up DAS BEFORE their trip? My friend got theirs all set up for their daughter with achondroplasia ahead of their trip. She's not autistic. And for rides that her daughter couldn't ride due to height restrictions, they weren't allowed to line skip. This is totally fair. Not everyone with autism needs DAS either. People who are aspie or mildly on the spectrum don't need it. People gamed the system and made it harder for those who do need it.

[@mikaross4671]

I'm confused what counts as disabled for DAS, because at this apparently everyone has autism.

[@jessvdw]

You can set it up 30 days before your first park day but you have to have park tickets already and if you get denied and no longer feel safe to visit you will not get a refund. Technically people from outside the US can't apply until they are in the US but that can be worked around with a VPN.

[@susananthony6071]

My husband tried to get DAS in advance, but they told him it’s not for people with mobility issues. So who is it for? People who don’t have any trouble walking and standing?!

[@CreamyJalapeno]

@@susananthony6071 We were at DW last week and saw a man with forearm crutches use DAS for a ride with his wife. He obviously has mobility issues.

[@niamhrobinson3059]

I just got turned down for das last week. I’ve had it for a few years, multiple cancers and the results of all the treatment has made it hard for me to stand in line. It worked perfectly and kept my stupid anxiety at bay. Now for the first time since my initial diagnosis, I’m really not looking forward to going. So sad

[@brookecollins558]

Unfortuately TOO many people abused the system. I literally saw someone carrying their "service" puppy in EPCOT.

[@jaesea323]

Yep...all of the "anxiety" excuses have ruined it for those that actually need it. I lost count how many times I saw a bunch of Gen z and millennials with blue hair skipping the line. I'm sure they would all say their "disabilities can't be seen".

[@IshScout]

If Disney cared about the abuse they'd now ask for proof which they refuse to do. So in the end no it was about the LL queue being too long for those who payed for the service because we were in it.

[@mikaross4671]

@@jaesea323 I've seen such a massive increase in people using 'service dogs' for their anxiety. I over heard a conversation at a comic book convention where this woman goes "I'm never coming back here. They denied my service dog. I need him for my AnXiEtY" If so many people didnt abuse the system and just delt with life, we wouldnt be in the current DAS situation. I feel really bad for actually disabled people who need it.

[@pinkdarkman]

@jaesea323 What the heck?? You have no idea if those people had terminal cancer. Colon cancer is on the rise in young people and is one of the deadliest cancers. You have no idea if those people dyed their hair blue to show support for a cause or charity. Cold, uncaring people like you are why the disablity services were taken away. You are the evil in the world, judging everyone who doesn't look like you as being "other." Learn some empathy because you need to look in the mirror and realize you are the problem and you are the cause of your own misery.

[@DS-pe8tt]

13:41 I don’t understand why Disney isn’t doing anything about this. Why do they think this is going to work. If it means that people have to have a doctors note to get DAS then do that instead of just not accommodating for most disabilities . Disney Supposed to be inclusive and a safe space to be.

[@gdy2shus]

They can't legally require proof of disability

[@365ral]

Bob Iger only cares about the Parks when it comes to erasing and replacing Disney's legacy with DEI, and faster cash for faster DEI spending. He'd rather let guests treat DAS like Fast Pass than give them back the real thing.

[@IshScout]

The thing is most of us being denied who do need the service would happily provide the proof but Disney refuses to do that. Also though if they did they could just as easily say that you still don't have a developmental disability & still deny us. So Disney would need to revert back & be more accepting of helping other disabilities not just require proof.

[@GenGamesUniverse]

because it's all about the benjamins to them

[@anateixeira3945]

I went to DPHS! you get used to the screams and the JP ride sirens 😅 there was an algebra 2 teacher who had signs on 2 desks in his classrooms that showed where Joey and Wayne Brady sat. Apparently they had his class together. I didn’t have this teacher but a friend of mine did.

[@memberberry2728]

I’ll never take my family there again I just came home from a Orlando vacation didn’t even set foot on Disney property and spent half the money universal studios is where it’s at now it’s really sucks because my first trip there was in 1975 I used to take my family there every year until 4 years ago we stopped not because of the pandemic hell that’s one of the best vacations of my life let tell everybody that magic is gone

[@LeaJackson-f1v]

OK, this is where I’m really gonna just say. Disney sucks like this person has terminal cancer like let them come to the park and enjoy the last moments of their life like this is disgusting. This is sickening like why this makes me so angry.

[@RoastBeefSandwich]

There are far fewer motorized scooters in the parks this Summer - which begs the question; did those folks stop coming to the parks because they don't qualify for DAS anymore, or do they walk because the scooter alone isn't getting you DAS?

[@kat-napzzz]

The scooter alone actually never qualified anyone for DAS. It’s likely because less disabled people are going. Which is sad as accessible travel places can be hard to find.

[@Hippoopi]

Mobility issues alone haven’t qualified for DAS at WDW for years because almost all the lines are ADA compliant.

[@RoastBeefSandwich]

@@Hippoopi By the letter of the law sure but in practice that is not true.

[@ilovegodzilla]

They should have implemented the IBCCES Accessibility Card system like Universal and Six Flags. It still isn’t perfect but it is a damn sight better than the insane, subjective discrimination in the current DAS system.

[@janhenry9733]

Before DAS update was revealed, people were saying the Universal process was terrible, because they'd go through all the trouble of applying, providing documentation, getting approved, and then the park could deny them anyway despite having the pass. People were worried DAS would turn into that.... It didn't, and somehow is much worse. What happens with the denials at Universal? It sounded like it was happening to many. Is it not really as big an issue?

[@ChunkychunHealy]

Universal doesn’t even have their IBCCES anymore.

[@janhenry9733]

@@ChunkychunHealy what? What are they using?

[@wheelindisney5874]

This current DAS policy simply isn't working. Disney must find a better solution.

[@victoriamahon3765]

We need to put more pressure on Disney this isn’t about people abusing the DIS system it’s about them squeezing more money out of people they think will Caven pay for Jeanie plus essentially adding an extra fee for any disabled park guests. It’s disgusting and they should be ashamed of themselves. I understand some people abuse the system but this is not the solution and in the meantime you’re making extra money off the people that may not have another option.

[@davidtripp385]

The last time we visited Magic Kingdom was in 2010. And the staff made sure it was the last time we would visit. My son has a neuromuscular disorder and uses a power wheelchair and is on a ventilator. Shortly after we entered the park we went to Splash Mountain. In the past we were directed to enter through the exit so that my son could wait with one of us on the loading platform while one of us rides. Then we would switch. The staff would not allow it and told us to let him wait at the beginning of the cue while we went through the regular standby entrance. Sure. We were going to let our 12 year old son who is disabled and vulnerable sit alone for and hour or more. Sure Disney, sure! Guest services would not give us a disability pass to use during our visit. We’ve never been back. Not will we ever be. We are a Universal family now. They treat disabled guests far better.

[@jake-ps3bq]

The easy thing that Disney can do is if a DAS keeps put on other guest to be with them then you know they are providing a service which is against Disney RULES. They can track who is using a ticket.

[@zooweamama5799]

I’m a huge theme park fan all around but I’m probably not going to the parks again any time soon knowing they are no longer going to accommodate for my disability, it’s a shame because I really love food and wine fest and I wanted to go this year but if I’m unable to go on any of the rides I just don’t see the point in going to a theme park at all, what they’re doing now is just discrimination and there’s no excuse for it

[@LittleMissDisney]

I love that Wayne Brady got to sing with the Daper Dans I love his show.

[@sambergami7559]

What a great thing to have him sing with the Dapper Dans! Maybe I missed it in his list of previous performances/jobs but he used to be a regular at the Comedy Warehouse on Pleasure Island. I used to sit and have drinks with the cast after the last show on many nights.

[@hiker64]

Regular queues wouldn't be as bad if Disney wasn't using Fast Pass or Lightning Lane or whatever the hell it's called these days, as a profit center. Allowing those who can afford or are willing to sacrifice financially, to get ahead of all of us common-folk, just makes our lines that much longer and less tolerable, especially for those suffering from some kind of physical or mental condition.

[@Mike__B]

I feel for the guy, but on the other hand I feel for the cast members who have cameras shoved in their face to record the whole thing because that seems to be the growing trend is post your life online regardless of how intrusive it is for others. But I gotta say, they have season passes, and this is the first time they're trying this? Something isn't adding up with this story.

[@BeefyBryan]

My birthday, September 21st. Explains why they played it last year 😅

[@missaamane8580]

People stood in line for an hour to get DAS but you cant wait in line for a ride ?!

[@Methusalah0]

Disney doesn't HAVE to offer DAS at all. So while I'm sympathetic to those who can't use it anymore and come from a family who has used it when I was a child, that because all rides can be accessed using a wheelchair that it's only fair to wait just like everyone else otherwise you just may need to consider this is not the vacation for you. Just like people who are restricted due to weight and size on rides not everyone gets to do everything all the time

[@Hippoopi]

I don’t have issues with waiting or even being in a single file line I can easily exit. I do have issues with hitting a bottleneck of people. I do my part by not going on rides when I’m heading toward sensory overload. I don’t even go to the parks if I’m feeling agitated. I have been going to WDW specifically because they have kindly provided accommodations for people like me. The flexible return time offered through DAS has allowed me to go on a ride once in a while when I feel okay enough to ride. Usually I make a reservation for a ride when I enter a park then never go on the ride. In my DAS request calls I even offered to wait in sensory deprivation rooms with autistic children. Yes, I’m on the autism spectrum but I’m highly functional. Yes, I’m officially disabled. They still said no. I’m extremely disappointed.

[@stephanieraebel8160]

If Walt was alive people would be fired for this

[@susantownsend8397]

What are “wigs”

[@GrammaTink615]

Why should someone in a wheelchair get to skip the line? NO! Not fair. Most lines can accommodate wheelchairs and scooters and those people are seated so what’s the big deal about waiting in line? The rest of us have to. If the line cannot accommodate wheelchairs or scooters then someone from their party can wait in line and when that person gets to the front of the line the person in the wheelchair/scooter can get on the ride. Too many people abuse the handicap scenario. Something about having autism was mentioned, they can wait in line too. If they are unable to wait in line, they can go home. I know people with autistic children and they would never think of inconveniencing a whole line of people to TRY and get their child to go on a ride they probably don’t want to in the first place. Their child stays with trusted family members and they take turns going on vacation.

[@punxsydawn]

You should have to prove disability before the date of visit for DAS, then once the disability is confirmed definitely get the pass. Unfortunately, my family knows a few people who have feigned an assortment of illnesses to get DAS, so faking cancer is not unbelievable to me. Anything to get something for nothing.

[@adamp2384]

You are right there is a special place for people that lie about that but I am sure that family could have provided documentation and probably did and the cast member still would have refused it, no the first time I have heard it is only for autism like all other disabilities dont exist

[@punxsydawn]

I have autism and can definitely wait in line. I hate that they made the autism diagnosis so broad it's meaningless.

[@punxsydawn]

I also, however, think sometimes people who film things like this do it more for the personal attention than the "cause". Being a victim trends. Believe nothing you see and only half of what you hear.

[@MathieuLeblanc1991]

@@punxsydawnI have Autism and don’t use the system, my younger brother who has a more severe case of Autism does need it so we would get it for him. We do the webcam interview before heading to the parks so the cast member directly see that he is non verbal and can’t stay in place for long

[@punxsydawn]

​@@MathieuLeblanc1991 that's my point. Same diagnoses, vastly different symptoms. It's silly.

[@MW-cs8zd]

Don't you have to apply and get approved before you go to the park. And then maybe an interview at the park? Idk I'm just asking. I understand Disney recently changed the policy because it was being abused according to Disney. You know how Disney can be flip flopping funsters. Is this Chapecks fault somehow?

[@karens8633]

I’m Autistic, but don’t require DAS! I’m furious that they would refuse a Cancer patient a break waiting in the lines! A Terminal Patient? Really Disney?!

[@8675309858]

Better question is who even got DAS now? The new system is just a joke

[@thrill-zilla-0v0]

Disney parks have gotten worse and worse over the years as I've seen, it feels like they dont care about people who want to be in a theme park and more about making money off of the people who like the movies they make, the company doesnt care about the parks, which is a shame since a lot of theme parks use to try and copy disney to get the same ammount of traffic. Hell I would argue that the parks that copied disney are now seen as better than disney by theme park fans. I've also noticed that they only make dark rides now which is just...why? I few of these new lands they have been making are in need of roller coasters 100% i would love too see them make a roller coster for galaxy's edge and world of pandora. Its just sad to see what disney has became over the years tbh-

[@racheljackson4428]

in the words of Gordon, Henry and James.......... Gordon: DISGRACEFUL! James: DISGUSTING! Henry: DESPICABLE!