The 8 Biggest Consumer & Customer Experience Trends In 2022

[@futuratipodcast5130]

Really like your big-picture perspective on these ideas. Your comments on digital-only products, smooth channel experiences, and other trends align with my own thinking.

[@bernardmarr]

That's good to hear

[@KiranVarri]

Channel digitization and expansion / Micro-moments and personalization & Conscious consumption are my favorites Bernard👍🤩tyty #CX2022 #CX

[@DARKBUTONEDAYBRIGHT]

Plz make video on career in tech industries?

[@brockman71]

1. Channel Digitization & Expansion - kzbin.info/www/bejne/iHuopKZugaygo6c 1a. Apps - kzbin.info/www/bejne/iHuopKZugaygo6c 1b. Smooth (Omni) Channel Experience - kzbin.info/www/bejne/iHuopKZugaygo6c 1c. New Digital Only Products - kzbin.info/www/bejne/iHuopKZugaygo6c 2. Cognification of Products & Services - kzbin.info/www/bejne/iHuopKZugaygo6c?t=149 3. Micro-Moments & Personalization - kzbin.info/www/bejne/iHuopKZugaygo6c?t=207 4. Subscription & Servitization - kzbin.info/www/bejne/iHuopKZugaygo6c?t=269 5. Disintermediation (D2C) - kzbin.info/www/bejne/iHuopKZugaygo6c?t=339 6. From B2C to 'All 2 All' - kzbin.info/www/bejne/iHuopKZugaygo6c?t=424 7. More Immersive Experiences - kzbin.info/www/bejne/iHuopKZugaygo6c?t=474 8. Conscious Consumption - kzbin.info/www/bejne/iHuopKZugaygo6c?t=542

[@anupvkale1]

Thanks for the great insight

[@bernardmarr]

Good to hear you liked it.

[@tomao8515]

very huge free content. i really enjoy every video! keep doing

[@bernardmarr]

That's wonderful to hear - I am glad you are enjoying it!