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In all my years of focusing on customer experience management there is one practice that stands out amongst the others...customer journey mapping!
Watch this rich, detailed video to learn:
• How customer journey mapping will improve your operational strategy.
• My ‘traffic light model’ to clearly identify your strengths and opportunities to improve.
• How I helped a dental practice revitalize their patient experience.
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Want more of the strategies that I use within my businesses? Connect with me on LinkedIn where I share videos daily: / michelfalcon