The Biggest Reason Why Small Auto Repair Shops Fail

Рет қаралды 9,344

Күн бұрын

Пікірлер: 49

@henrytav 5 ай бұрын

Absolutely one of the best channels on KZbin for shop owners that want to improve their shop. These guys are the “real deal”. They lived it, they learned it, and now they are giving it away free to us. Lots of respect for you guys!

@ChangingTheIndustry 5 ай бұрын

Thank you so much for watching!

@MostGenericUser 3 ай бұрын

I really appreciate how they actually value their employees and customers instead of just seeing them as tools to make money off of like most business owners.

@danielslonecker6708 2 ай бұрын

Consistency is key in running any business. In a small shop, consistency is almost more critical. I have had this discussion with every shop I have worked at. If rules or processes change weekly or daily, no one will ever keep up.

@mrblonde2013 5 ай бұрын

This one resonated with me, i currently work in a chaos shop. I hate the way the place is run, the owners make all the classic mistakes you mention. When i make carefull suggestions i am looked at like i am from another planet. We occasionally have 'meetings', but they are always complaining about low productivity, messy environment, stupid customers and not making enough $$$.. They could not diagnose themselves out of a paper bag, al they can do is hang (cheap) parts and google for silver bullets. I could go on, but you get the picture...

@wassaexchange 5 ай бұрын

I worked at GM for 5 years, I understand what you are saying. The best advice I have ever heard came from an old timer: "When there is a void, it will be filled. Things come and things go.".

@pepetorres8193 Ай бұрын

great video guys, my favorite part is when yall say "we made the mistakes so learn from us"

@obinwafrancis28 5 ай бұрын

Not sure how I clicked on this video but I couldn’t help but sit through it. Love the energy and how realistic you both, especially with having a streamline operation that’s clear to both techs and clients. I’m gradually venturing into auto repair and this helps a ton. Thank you guys

@ChangingTheIndustry 5 ай бұрын

Thank you so much for the kind words and watching! Good luck on your ventures!

@MooseKnuckleGarage 5 ай бұрын

This whole episode is gold. Came at an appropriate time - I'm in the middle of structuring my processes!

@ChangingTheIndustry 5 ай бұрын

Thanks for watching!

@joshuacoomes6388 5 ай бұрын

I know my next purchase, thanks David. "Alexa: Aquarium for sale".

@ChangingTheIndustry 5 ай бұрын

🤣🤣🤣🤣

@MccormickAutos 5 күн бұрын

There’s an Auto shop In my town for sale with all the equipment, tools & both lifts for $42k. Has 2 workshop bays, customer lounge & 6 car garage in the back. Good deal?

@DavidRomanKC 5 күн бұрын

Does it come with the property?

@MccormickAutos 5 күн бұрын

@ yea all of it.

@DavidRomanKC 5 күн бұрын

@@MccormickAutos Hell yes then. 😂 Do you have the cash for it? Talk to the Institute about reviewing their books and potential.

@xcryerkes 5 ай бұрын

As. a shop owner checking off the good things I have been doing without knowing I was doing them . But also hanging my head on the things I am lacking in. You both have helped me greatly thank you... You guys ever get up in PA? I'm located Just bellow Allentown

@ChangingTheIndustry 5 ай бұрын

We've spent a bunch of time up there! Tom Schearer and Adam Rath are both close friends, and TOOLS used to be at Kalahari so we were up for that and flew into Allentown. This year it's in Harrisburg, are you coming up? We'll be there!

@xcryerkes 5 ай бұрын

@@ChangingTheIndustry Trying to get out there Saturday..

@tuxmusicman Ай бұрын

Hello, I used to work at a shop that was very much chaos. Where I work now is much better in that regard, but still leaves me thinking I could be working in a much better environment after listening to your podcast. I am a GS but I am trying to learn and do more. Is there a place you might recommend looking that it might be easier to find a good shop to work at that would be much more professional in terms of growth and working on newer cars with systems such as ADAS?

@DavidRomanKC Ай бұрын

Work on yourself first. Sign up for ScannerDanner Premium and go through the information. Once you feel that you tackle diagnostic work, start asking for an opportunity at your current shop. If they don't give you an opportunity, then you have a reason to move on.

@ChangingTheIndustry Ай бұрын

It's hard to say of a shop is going to be chaos or not. Even my shop is chaos at times. But your best bet? Would probably be joining a group like our Facebook group, find someone local to you. And then do a few days of working interview. If it's a mess? You'll see it! If they don't want to do a working interview? That's why 🤣

@rooster5755 5 ай бұрын

I work at a very small dealer.we still do had written ROs..no computer is used in any way at our place..No labor guides either..just insane

@ChangingTheIndustry 5 ай бұрын

😬😬😬😬

@thisisausername1265 5 ай бұрын

The problem with inspection process in management trying to shove cars through the shop. They will refuse to sell "things that the customer doesn't want", and then blame the techs about output. They want massive inspection forms filled out, with a single digit sell rate, and wonder why we don't do the inspection forms "thoroughly" while they stack car after car up with it all needing done today.

@ChangingTheIndustry 5 ай бұрын

You know that as a professional technician, there's a legal responsibility to inform the client of the condition of the automobile. Is such a standard highly enforced? No - but find yourself in litigation and it's a whole different ballgame. It's likely that NOT informing the advisor and consumer of an issue or "pencil whipping" an inspection is enough to find your either criminally negligent or fiscally responsible in the eyes of a judge IF, God forbid, something ever happened that got you in that spot. It sounds like you're one of the "chaos" employees mentioned. Inspections aren't about selling work, they are about informing the consumer and working to be their advocate. It's something you should take pride in as a tech, that you provided the consumer the information to make an informed decision. But instead you make it about you and what you get out of it.....

@thisisausername1265 5 ай бұрын

@@ChangingTheIndustry I hate chaos. But I will not fill out a form which is thrown directly in the trash. I will not quote jobs which are not presented to the customer. That's wasting my time, and offers nothing to the customer.

@ChangingTheIndustry 5 ай бұрын

I agree, I wouldn't fill it out if it isn't presented. But not telling a client about an issue present with the vehicle to ensure its properly documented? No way! As a professional, is it acceptable to continue employment at a facility that's disregarding their duty to the consumer? Maybe the better question is why are you still there? Still yet, if the process requires the form to be filled out? I'd ABSOLUTELY expect my team to fill the form out regardless of what's done with the form. Don't get me wrong, I understand your frustration, BUT your no better than the service advisor not presenting the findings if you don't do it. At least if you fill it out, your not the one to blame in management's eyes.

@thisisausername1265 5 ай бұрын

@@ChangingTheIndustry You're 100% right, I make a list of safety related items in the "Notes" sections. You're also right, I need to leave either this shop or this business.

@ChangingTheIndustry 5 ай бұрын

The business isn't really the issue - the challenges found here are found in other industries as well. The shop? Definitely sounds like a problem. Have you talked to management?

@scct82 2 ай бұрын

What do you do when a customer drops off for one thing and adds a list of stuff to do but are only scheduled for just one thing? Especially when you have a packed scheduled

@ChangingTheIndustry 2 ай бұрын

1st, you explain the additional charges for the testing of the other concerns. (70% fixed with this) 2nd you let them know we'll start with an evaluation, from there we'll be in touch with any additional testing or repair estimates and a time frame. "This will probably be tomorrow afternoon" 3rd you call and let them know about the findings and you'll be sending over the repair order so they can approve or decline the needs of the vehicle when they are able. You let them know you'll check back later. 4th you obtain the approvals, call the client, review the total and down payment amount. Then you let them know you'll source and order the parts, once we have an eta on the parts, we'll have a better idea of the anticipated work start and therefore completion time. 5th you call back when you have a parts eta, usually adding 1 day to the lead time and let them know as soon as they arrive and are checked for fit and condition, you'll get the car queued back up. Now this isn't for basic repairs like brakes, you'll just knock that stuff out same day after completing a brake evaluation.

@erickdiaz5240 5 ай бұрын

Funny you bring up Adam’s Automotive they do have a system that is good however in an effort to impress everyone in the industry they are going broke over staffing their shops so they can fulfill all the promises made to the customers. I run a similar process that I learned from Greg Sands and it works great for me I opened in 2019 doing 300k my first year and last year we did 1.7 hoping to do 2m this year in a 6 bay shop that being said I’m not a fan of Adam’s main guy running the operation.

@nickayivor8432 5 ай бұрын

Brilliant video 👍

@ChangingTheIndustry 5 ай бұрын

Thanks 👍

@twostroke12v71 5 ай бұрын

Commenting on the video for the algorithm

@akashsarkarbd 5 ай бұрын

nice video

@carlt6932 5 ай бұрын

The shop that you were talking about on minute 27 probably has a good following if he is honest. Another thing come to my unorganized shop and I won't rat you out about your crack pipe.