Watch Cecil Bullard Coach This Auto Repair Shop Owner Live!

While at ITTC 2023, Lucas received an email asking several questions about P&Ls, profitability, and what to do when someone doesn't know their numbers.
Lucas decided to call the shop owner and have The Institute for Automotive Business Excellence's founder, Cecil Bullard answer his questions.
We recorded the whole thing...
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[@nickayivor8432]

ScannerDanner was right about changing the industry podcast. Thank you Sir ScannerDanner 👍 KNOWLEDGEABLE Changing the industry Podcast From Nick Ayivor from London England UK 🇬🇧 ⏰️ 09:21am

[@foreigncarspecialistsny4327]

I completely owe the turn around of my business and subsequently my personal life to Cecil and the Institute. He is wise, caring, direct, knowledgeable and has a background that is deeply rooted in our profession. He has been the perfect coach for me and the transformation of my business and life is the proof !

[@freeride202]

This is gold

[@Craigs_car_care]

Cecil Bullard as well as the rest of the team at the institute are true professionals. They are very good at everything about "how to own, operate and love your automotive business" . What they offer is a complete package of teaching you the right way to run the numbers and have a great working environment with your teams culture and your clients (customers) happiness with your work. It is ok and possible to make an honest profit, happy employees, happy owner and happy clients. THE ONLY THING THAT HOLD US BACK IS "US".

[@paul2482]

After watching that short fb clip and now seeing this, I'm relieved to get such a good look into Cecil and his entire mindset towards the process of running a shop correctly. Absolutely loved listening to this!

[@ZoomAutoDiag]

Would love to see a series on this 🤘🏻 please post the link to the class Cecil mentioned. Also, I think Tony could benefit from a training session from his SMS team. I'm unfamiliar with Mitchell's SMS, whether they have any KPI's or reports at all. But that could be something the coaching company or the SMS team themselves could show him with some Customer Support calls and possibly a zoom meeting with the SMS company. David Marks put on a class and went over spreadsheets, he is interested in teaching more of that type of training. Also could speak with other shop owners who use Mitchell to learn their reporting side if it exists. Hope to see more episodes on this subject. 🤘🏻

[@speedy_pit_stop]

I've learned so much from this channel. It is so worth watching. Keep it up guys. Cheerz

[@ChangingTheIndustry]

Honored to have you with us!

[@PaulysAuto]

Very solid conversation and I think shop owners should start paying attention to this channel. At the end of the day, if you don't take care of people you won't have a business. Knowledge that seems so simple is not so simple apparently.

[@R3YNZ]

Cecil makes me want to open up my own shop 😂

[@markbartbmw]

Wow!

[@getliftedtireandalignmentl9764]

What is the link to the course on finance Cecil mentioned

[@ChangingTheIndustry]

We'll try to find it for you.

[@Joe.O_623]

If you pay attention to the margins given, why not just just pay flat rate @ $50.00 per hour. At 100% efficiency shop makes its margin and tech makes over 100k @ $130.00 labor rate. @ 70% efficiency, shop still makes its margin. Tech makes 70K. Have a sliding scale for parts mark up. I thought the markups mentioned were high, but whatever.

[@ChangingTheIndustry]

If you're a flat rate supporter, you'd definitely could! But then the tech is taking a portion of the "risk" associated with the business. So slow weeks, warranty or come back repairs (depending on how the shop calculates), and advisors not selling enough work all affect the techs pay. Where, in the example given, there's less risk involved - making it more consistent. A repair shop naturally has an ebb and flow of work - you're assuming there's always 40 hours of work and 70% - 100% is always easily attainable. That being said, there's zero reason with either pay systems techs can't be paid well. They still hold a responsibility to be productive, efficient and capable. While a shop owner or manager can encourage these factors, they can't force them. If they lack in these areas? They can't be paid these wages.

[@Joe.O_623]

@@ChangingTheIndustry Seems pretty low risk if the shop does its job and sells work. I think the hourly model is what's holding techs back from a decent standard of living. If you pay hourly, you should be giving at least cost of living increases every year that exceeds the inflation rate. This year alone you're looking at a minimum of 8% raises accross the board just so your techs can maintain the same standard of living they did last year.

[@ChangingTheIndustry]

The majority of shops I know who are hourly or salary gave pretty substantial bumps. I know I did. Now we're a hybrid pay system so the staff gets the safety of hourly pay and the benefit of a production based system.

[@Joe.O_623]

Lucas, why don't you give your techs the option of flat rate at $50.00 per hour? If they don't want it they can keep the same crappy pay. Even Cecil thinks your guys should make that. He said "at least." If you did that you would be "Changing the industry."

[@ChangingTheIndustry]

Who says my techs have crappy pay? How do you know my techs aren't already making more than that 😉😉 🤣🤣🤣🤣🤣🤣🤣

[@ChiefDLK]

This shop owner seems like he wants someone to hold his hand. When he responds he responds with things that don't mean anything. This owner needs to read a book about accounting for a business owner. He keeps saying that he just doesn't know. Bookkeeping for a business is just basic addition and subtraction.

[@jrsgarage3244]

Hiring a coach not that I think it's a bad idea but if you don't know how to run your business and you're making a million dollars a year it's a clown 🤡🦽🦼