The CarMax Experience Isn't Exactly What You Think

[@MasterOfNone88]

The problem is NOT CarMax........The problem is you bought a BMW !!

[@freddyponce6795]

Totallly agree mine it’s perfect

[@thomazz1976]

Second problem is wearing a face diaper.

[@ethandehart7995]

I work at Carmax, and as a sales consultant we sell maxcare the way we do, and I’m talking about it starting AFTER the 90 day warranty is completely due to customers usually not wanting to get maxcare if it starts immediately, while they already get a free 90 days. People like the 90 days, THEN, the 5 years of coverage. Otherwise they feel like they’re paying for a service that would be free already for 90 days.

[@ThatsYannaJay_]

Exactly

[@chowdhurykarim3673]

I bought both my e92 M3 in 2018 and my f10 M5 in 2021 from CarMax. Have maxcare on both. Sole reason why I bought them from CarMax. One word of advice is not mention to the warranty company past the 90 days on present issues. The administrator of the warranty will mark off the item as pre existing issue and will black list the item for the entire period of the warranty.

[@smrochin]

What?

[@dcc9786]

@@smrochin english, he doesnt speak it

[@brandoncyoung]

Lol homeboy is mad about a bmw that has issues..lol

[@SicSemperBeats]

Places like carmax, carvana and vroom don’t test the cars well at all. My mother has had issues with receiving cars with problems with both companies (carvana is far worse. They delivered a car with s broken door handle, how do you miss that)

[@m9eleven]

Question; I purchased a car from Carmax 10 days ago .. The wheel 🛞 liner came off on the front passenger’s side. According to receptionist at the service repair office said it’s not covered by my warranty… it cost me $300 at Toyota to replace. 2 days ago I notice the bumper paint doesn’t match the rest of my car. I’m embarrassed for noticing so late but I’m frustrated with Carmax for not correcting it before it was considered fully inspected and ok to sell. I spoke to a rep that says I was given the wrong information. Should my warranty cover both the wheel liner and the paint job I will need ?

[@oleradiodudea.m.4735]

Cars have over 30,000 parts. What items that irritated you were not disclosed prior to purchase?

[@fifastud13]

did they give you a loaner? i live 45 minutes away from the nearest carmax

[@cepedacarlos2]

Got a 2012 f150 and after I drove off it over heated had it towed to carmax and they told me 2 weeks for them to look at it after the 2 week they told me it was knocking they told me they were going to replace my engine well two months later finally got it been driving it still has that clicking noise I guess it’s a 5.0 thing but now my driver rear ajar is on and it’s a common Ford thing they’re telling me that they’re going to have to contact the warranty service to see if that’s covered I haven’t even hit 700 miles yet also my Tranny cooling line is leaking so they have to see if that coved cuz I was told that wear and trear

[@lamarkusjones7920]

I seen this guy complaining about Carvana. I think he's a fraud.

[@Scandalous0001]

Once I noticed this was filmed a year ago and this guy is still wearing a mask, I knew this guy was a weirdo.

[@michaelhoapili4688]

I dont know you bought a BMW, service did not seem bad at all to me for that car. Dont need a tour of your house and cars also.

[@gmanvids832]

As a mechanic, I wouldn’t expect the person doing the inspection to have noticed the speaker problem because they’re in a shop turning the speakers on listening for short amount of time just to make sure they work and if it’s an issue like you said, with the sound being pumped in from the engine, that would be difficult for them to hear it’s something you should’ve noticed on your 24ht drive. Also with the parking break they’re testing the parking break on a flat surface in a garage. Generally they don’t get to drive all over Kingdom. Come trying it different parking grades, and everything else it’s done in a garage and you try to pull away at idle if it holds, it’s fine. I think people expect mechanics to be miracle workers when they have limited amount of time to find issues. That’s why you’re given the 90 days to bring it back and get it fixed because everyone knows they can’t find everything wrong. but you bought a BMW I don’t know what you expect