CarMax Pros and Cons - Don't Get Ripped Off!

[@thedetective8150]

I recently purchased a vehicle from CarMax and a few days later found that the windshield washer pump was dead even though it passed their CarMax inspection. This prompted me to check the cabin filter and engine filter and both were extremely dirty but had passed inspection too. I suspected something shady was going on and checked my vehicle through CarFax and discovered it had a prior minor accident. CarMax said they did not know about it as it came clean in their auto check report. I believe CarMax checks the vehicles they buy through multiple car systems but only provide the auto check report to customers as it provides a superficial check and history. I returned the vehicle to CarMax and got my money back. The accident on the car’s history made it drop in value therefore making a fair deal on the car to a bad deal. Buyer beware.

[@jessicaburbank8924]

They would have fixed all that. You should have done more research on the car.

[@ianconley6673]

​@jessicaburbank8924 can't fix a previous accident. It effects the car overall after an accident. Parts replaced or not.

[@SkarGig]

They sold me a lemon but when it broke down 5 days out of the 30day return policy they did give me a full refund.

[@RedNineTeen]

Gonna be getting a 2019 ram from them that was a rental hopefully all is well

[@allisongarcia1164]

What does a lemon mean I know a little bit just want to make sure ?

[@adanroblero4041]

Yeah that's what they do, if something happens they refund your money back

[@oleradiodudea.m.4735]

@@RedNineTeen The notion that rentals are bad is simply not true. I have limited all used car purchases to fleet or rentals and they outlast other cars. You know they received regular maintenance.

[@CrunchyTire]

@@oleradiodudea.m.4735 They hopefully get maintained, but the problem is people drive a rental car like they stole it. Rough miles. Around Town. etc.50k highway miles from a single owner can be better than 25k rental miles.

[@SDF5150]

I bought a Mercedes from them almost 2yrs back, and strongly feel I got a great deal. To this day the car has been amazing and in terrific shape. And knowing how expensive MB can be when it comes to fixing or replacing parts, I purchased the 5yr extended warranty and I haven't brought it in for anything! Like I said, the car has been amazing.

[@princesskamee141]

This is good to know as I’m in the process of buying a Mercedes from them! It is being shipped to me as we speak‼️

[@SDF5150]

@@princesskamee141 Awesome, good luck!

[@billydanzz]

Is the warranty serviced by Carmax themselves, or is it some third party company? I hear nothing but bad things about third party warranty companies, which comes as no surprise.

[@SDF5150]

Billy Danz by CarMax themselves.

[@matrixbeastreloaded]

Only thing that makes me not buy from carmax is they put their logo on the back of your car on the paint

[@devinrivera7706]

Carmax is a great place to buy a car. I bought a 2012 with only 45k miles on it. Zero accidents and one owner. Flawless car and experience.

[@bigsteppa298]

A 2012 what? And how many miles? We don’t have enough information to evaluate here.

[@devinrivera7706]

@@bigsteppa298 a 2012 lancer. And I already said 45k miles in my original comment 👍. Plenty of information to go off of to begin with..but a 2012 Mitsubishi lancer SE. Great car for me(:

[@bigsteppa298]

@@devinrivera7706 How much

[@samkitty5894]

I am sure you paid $ 2,000-3,000 too much.

[@vampirecult10]

CarMax also has it Maxcare extended service plan that is available for an extra cost.

[@brianlara8651]

Not so. There is a cost ... 1 to 2K

[@E90_335xi]

I brought a car from CarMax an Acura MDX and I didn’t have any issues. I’m going to buy a Subaru wrx tomorrow from as well. CarMax is good they take care of customers.

[@blessed7fold]

You don't actually know that until you have been in the position where they have to take care of you.

[@timtereshchuk7217]

i work at carmax, honestly, a good company to buy from cause they get a lot of good inventory and they have a solid warranty, also a 30 day return policy is nice

[@JerryHoltorf-h5q]

It’s 10 days though. 90 day/4000 miles fix anything that’s wrong with it…10 day drive and return.

[@absolute.freedom]

They rip people off on sell/trade deals

[@Keep-on-ok]

We sold a 2018 CAMARO 2SS convertible with 2,000 miles on it just yesterday, July 7, 2021. We did our homework and we knew what the car was worth. We took the car to a couple dealerships before we went to Carmax. The car was like new, spotless. Carmax gave us $7,000 more than the dealerships were offering. Also, $4,000 more than Kelly Blue Book. VERY POSITIVE EXPERIENCE. We were not buying a car, just selling one. This experience really soured me on dealerships. Next time I want to purchase a car, I will go to Carmax first.

[@dougchan-oo9uo]

I had a 2002 GMC Sonoma with over 98000 miles on it. I sold it to CARMAX, they gave me $1300 for my Sonoma. If I traded it in at a dealership, I would have gotten maybe 800-900 dollars tops.

[@jojoxlt]

Carmax does not sell vehicles with frame damage, flood damage or salvage titles..so your statement there is incorrect.

[@tackytobi829]

@pais de ratas He had to keep it in a garage. He got it inspected and is contacting his lawyer about it. Now he has a nicer much better car.

[@dirtycarpet6134]

@@tackytobi829 so the bent frame car is in the garage and the better car is in the driveway???

[@tackytobi829]

@@dirtycarpet6134 Um no, dude. He has a two car garage. Damn. :T Also no one said the frame was bent. It had flood damage.

[@dirtycarpet6134]

@@tackytobi829 All right, my badd, its not that serious. im trying keep all these you tube stories str8 Tacky

[@howardkerr8174]

Where I live, dealers, in very small print, advertise that they have a $999 fee for...whatever (extra profit?) AND a $200-$300 documentation fee for filing your registration paperwork for you. When you add that $1200-$1300 to the " bargain " price at a dealership, then CARMAX doesn't look so bad unless you had to have a car transferred a long distance. Where CARMAX falls down, in my view, is in the instance where a car is more than 3 years old. Deals can be had at CARMAX if you don't mind driving a low mileage car that is quite old and/or unpopular. And other deals occur when a manager at a CARMAX location " accidentally " undervalues a car that he is not aware of its true value (very rare occurance).

[@JonathanGrandt]

Autocheck may say no damage or accidents while the CARFAX may show accidents and damages. Carmax uses autocheck, so watch out.

[@wuhank]

I’m hearing the opposite

[@SeventyGTX]

Not every shop reports to Carfax or Autochek, so some things won't show up on either one. I'm looking at a one owner car with 45k and nothing is showing up on either one except when it was purchased and sold.

[@sirnik180]

On my 17th car and bought 3 others for people. I’ve been ripped off by local dealers!!! I only buy private party or carmax...THE END!

[@matrixbeastreloaded]

Or just buy new and never worry about it again

[@JeremyCrescendo]

@@matrixbeastreloaded no never buy brand new

[@matrixbeastreloaded]

@@JeremyCrescendo Well it depends, if its a economy car and you plan on keeping it for 7-10yrs then buy new just don't go all out and spend more than you make in a year on a car though.

[@Idahoprepper71]

If you get ripped off buying a vehicle, it’s your own fault!

[@aarongdukey]

@@matrixbeastreloaded my girl got a 2020 Elantra for like 23k in total. A year and a half later it’s only worth about 14k. I would say to buy a car new only if it is known to maintain its value and that obvious by just looking at the prices of the older models

[@martindavis6472]

They also charge a shipping fee in many cases.

[@matrixbeastreloaded]

Yeah shipping isn't free though so that's expected

[@JerryHoltorf-h5q]

Bought a couple cars from carmax. I can tell you the best thing about carmax is the maxcare package. It’s the best deal in town. Couple thousand dollars for up to 5 years of 150k miles bumper to bumper protection

[@samkitty5894]

I've been looking at cars on Carmax and Carvana for months now. It's my daily routine. I am retired and have time. I noticed that most cars they sell had this in common: 1) Multiple owners 2) Accidents (one or many) 3) Zero maintenance history, or very poor history. Car could be few years old and have 1 oil change, or none. 4) They offered me $ 200 for my perfectly running Volvo. They offer very low trade in values. 5) They will buy cars from rental agencies and list them as "One owner vehicles", while in actuality hundreds if not thousands of people drove them. 6) Their "no haggle" prices are way, way too high. 7) If you are going to finance, you will really get screwed...18% interest or higher. Remember, no one will sell (trade in) dependable, reliable, economical, fun to drive car. People get rid of cars they hate for one reason of the other.

[@scotthavarth9423]

You are 100 % right Accidents all of them Multiple owners and if single owner then it is a rental Very low trade in offer They are a scam Buy their warranty and get ripped off

[@JerryHoltorf-h5q]

It depends. It’s all depending on what they got the car from the previous owners for. They have specific profit margins instead of handpicked prices. I got my 2022 corvette for 10k under MSRP. Literally 10k less than the carfax and KBB says it should be. But in the same search when I bought mine, there was an IDENTICAL C8 for 7-8k more…with more miles and the same options.

[@samkitty5894]

@@JerryHoltorf-h5q If you got it for $10K bellow MSRP that means Carmax didn't pay a lot for it either. There was a reason they got it for less. Something is wrong with it...and you will find out what that is, sooner or later. I'm guessing flood damage, hidden collision repair, rodent damage to wiring, or some intermittent annoying problem no one was able to fix. Good luck.

[@jerryholtorf253]

@@samkitty5894 I guess we'll find out, paid for the carfax and it's clean and serviced regularly. 8800 miles in the desert of Las Vegas and none of the previous owners had changed the DCT filter. Did that immediately, but since it wasn't done at 8000k miles the original powertrain warranty could be voided. However, I bought the Maxcare package for 5 years and 75k miles (which I'll never hit). Already verified that if the $25,000 Dual Clutch transmission does go out...they will replace it at a dealership for 50 bucks. Carmax didn't seem to know anything about the fact that the filter needed to be changed though...

[@scotthavarth9423]

@@samkitty5894 Agree It must be a lemon

[@GeekRedux]

Paying "too much" also depends on your market. Local deals will be usually be cheaper, sure, but I'm in Michigan and am willing to pay over market if I can get a car from the south or California with an underbody or frame that hasn't been reduced to rust by winter road salt. All my local "deals" are Michigan or Wisconsin or Ohio cars---no thanks.

[@georgeperkins4171]

I sold one car to carmax, and traded another. It was a fair price. The history report was good. And showed it had 1 owner. Some cars i looked at show the negative. Ill take carmax all day over the bs dance you have to go thru with dealerships and car lots. "As is no warranty" in many cases. Low ball trade in offers. Salesmen Going back and forth to their managers. Car max ( and carvana and others) have revolutionized car buying and its an easy experience. And no more moronic salemen calling months later trying to see if you want a car. I have so-so credit. I bought a honda from a dealership at 18%. 5 months later i bought a toyota from carmax at 10.5. Ive since refi'd the honda.

[@taki4707]

…. Dude you are literally killing yourself with that interest. I hope you refinanced both those cars by now. My first car was financed at 2.9% because I put down a huge down payment of 50%, and I had my mom co-sign. I eventually sold that car for a small profit though because of recent car prices, I was able to sell the car for over 8 thousand more than what I paid for it. I would never finance more than 5% EVER. In just the 12 months I had the car I payed over 800 dollars in straight interest. And I only had 2.9%. Can’t imagine what you are paying yearly to that bank. Note that the first year is the highest paying interest year but still.

[@kg0311]

@@taki4707 he doesn't have that credit score my guy.

[@smartmarketing173]

Good experience buying & selling- had the best price on my trade, but the purchase was probably 1K more than elsewhere… I figure that’s the convenience factor of taking care of all of it in one spot. They insisted on reimbursing me for a driver’s manual that was missing (found one online). No complaints.

[@jdwhit_7380]

But dealers always add fees on the back end. One dealer wanted to charge me a $895 "Dealer Processing fee" plus another $300 fee PLUS tax and tags.

[@dirtycarpet6134]

lol, a guy said on utube that the processing fee is bs and waivable ? idk if it is?

[@bliglum]

Yup, dealers charge TOP dollar, and add hefty fees on top of that. Then of course, most will be financing, so the banks get their cut, etc... Always better to buy private seller with cash if you can.

[@georgeperkins4171]

@@bliglum yeah but cash is the big if.

[@blastofo]

Carmax has a short included warranty and an extended warranty addon. And if u buy a good car like a honda or toyota its very unlikely that its gonna suddenly start to have probs right after u buy it. Unless it has 150k miles.

[@Keep-on-ok]

If you sell a car to Carmax there are no fees. They do charge fees if you buy a car.

[@DorothyManning-be6yk]

Excellent experience with buying my 2009 Lexus 12 years ago. Not one problem with them or my car. Honest easy transaction. CarMax Riverside, California 😊😊😊😊😊💕

[@geeder9086]

I looked at a couple of cars at CarMax -- and I made sure to check the CarFax for "No Damage History" -- but 2 of the vehicles I looked at had fresh paint overspray that matched the body on the tires. You could even see the square pattern of the paper & tape that they tried to cover the wheels with. When I asked about one of the ones I was interested in -- the sales guy tried but couldn't bring it around because "the front bumper was still off". I asked the sales guy why these "no damage history" cars have fresh overspray & bumpers removed when and he said that the CarFax Damage History report just says there's no repair history -- but CarMax may be doing some to "bring it up to their standard". It makes me feel like they're a body shop with a sales floor -- that found a loophole in the CarFax reporting

[@TorgoLives]

Internet cars dealers like Carvana, Shift, etc. have forced Carmax's hand in the past year and made them much better. They now offer on-line buying, home delivery, no commitment shipping & test driving AND A 7 DAY refund period. Try getting that from any dealership. Best advice I can give is buy a car from them that's 1 or 2 years old with at least a couple years factory warranty left. Yes, you pay a little more through them but the car has already taken its biggest depreciation hit and you have until just before the factory warranty expiries to decide if you want to extend it.

[@mr.optimistic2100]

thank you, I bought a car yesterday, they gave me 4 days to check all electronics of the car and if there is something wrong they will fox it for free, also a nice pro is the warranty package they give for up to 100,000 miles convenient for newer cars than don’t have the factory warranty active.

[@mr.optimistic2100]

will fix it for free, sorry for the typo

[@TCEPSD]

Good video, but some information is incorrect. Carmax guarantees they don’t sell cars with flood or frame damage in their vehicle history. And buyers are trained to determine these things when they walk cars prior to the auction. Carmax doesn’t sell cars “As is” every car came with a 30 day warranty and now it increased to 90 days and a 30 day return policy, unheard of in the auto industry. So if your power windows went out you would be covered for 90 days not to mention 5 years if you bought Maxcare

[@propeticurge]

He also misstated that Factory warranty goes out the door when you buy from Carmax when that is not true I bought a BMW with 15,000 miles on it and the factory warranty remains in place

[@markymaypo45]

Thank you for making everything nice and clear simple and clear thank you I appreciate it

[@chickencoleman281]

You really just have to find the perfect deal for you... You could find a car that's $1500 cheaper somewhere else but the car salesman will do some sneaky business like low balling you on your trade in offer once they realize you're actually getting a good deal so they can make up the money.

[@matrixbeastreloaded]

Thats why you sell your car somewhere else first

[@janetpinkpoodle3946]

You have 30 days or 1500 miles to change your mind and return the car for free,and no restocking fee! also in 3 months or 4k miles they fix anything that breaks, and they offer several extended warranties with more or less deductible, and when all that runs out they have a service dept and they do all the work even on. Mercedes & BMWs. Just takes forever when you buy a car or get serviced, but Im sure that depends on the location

[@chicchic4122]

The moment I drove the car off the lot the air bag light came on two hours later! I took it back, waited 5 hours for them to fix it for me. They said they did. A week later air bag light came back on again. I returned it.

[@iDigress77times]

I mean a local dealership wouldn’t care…

[@viyau]

CarMax has come through for me a couple of times. One time I bought a Crv and the A/C compressor went out during first 30 days. They fixed it !

[@DaddyFutbol]

I had a Chrysler 200 CarMax offered $2,000, I sold it at a Dealership for $6,178.

[@matrixbeastreloaded]

Yeah what I do is get a offer from carmax and then take it to dealer and sell to whichever offers more

[@Keep-on-ok]

@@matrixbeastreloaded I went to the dealers first. Carmax beat their offer by $7,000.

[@matrixbeastreloaded]

@@Keep-on-ok Sometimes that happens. Market is crazy right now. Also you wanna check vroom and carvana.

[@JR-pr8jb]

I will NEVER, EVER set foot in a regular dealership, with their humiliating haggling games, etc. That's based on working for several dealerships. All were the next thing to organized crime.

[@SeventyGTX]

Well said! I have been looking and the new car dealers pack the crap out of their used cars with needless garbage and cannot be removed from the price.

[@libertyman3729]

Bought a car from Carmax a couple months ago . Put about a thousand miles on it . Took it to my mechanic and told him to go through it and do what ever it needs. $1,200.00 later and I still need 4 tires and the $125.00 (ebay) oil filter cover is missing. $300.00 dealer price just for the cover with out the bolts to put it on. Don't think these car's are perfect. Good luck

[@donaubry8774]

I ordered carmax online for Honda civic to Washington state from Oregon. take about 4 days on shipping and arrived then I am waiting for call appointment but a week wait. I contact carmax. They say wait for title. I learned that other people who had bad experience that carmax too longer to wait for title. I put it on Cons.

[@Bowdoins]

I payed $499. To ship an suv from West Virginia to Maine got hear in 5 days now there dragging ass 8 days later I haven’t got to see it oh it needs to be inspected oh we have to do a 120 point inspection come people I have had it

[@papashango3880]

Carmax was good to me i will go back no hesitation

[@mhadvertising3491]

Honestly I sell and go to the auction all the time and I can tell you this much. Carmax only buy clean clean cars otherwise they’ll sell it back at their auction

[@blessed7fold]

Define clean

[@mattmayo3539]

When I sold my Camry to carmax today. I noticed the cars for sale had really bay holographic swirl marks in the paint from a bad paint detail. Wasn’t really impressed. But the check in my name was sure nice.

[@cmcgsr3243]

I'm selling my car to CarMax tomorrow, I see good reviews and their offer is competitive with kbb and vroom

[@jonathangrimshaw9822]

Hey Matt did they charge u a fee to sell it.2 them? Processing fee?

[@mattmayo3539]

No fees. Or they factored them in before what the quoted me. Either way. I did not pay anything to sell my car to Carmax.

[@merlenealt4233]

Carmax gives you a 90 day warranty and if anything goes wrong it is covered and they fix it. Also my son bought a manual because one never came with the car for $50 and Carmax refunded him for it. So they are great to do business with.

[@CAsnowman]

I disagree. We were told we’d get extended warranty after car broke down after 29 days, then the girl who was taking care of us quit or was fired before she could put that in the system and on a 2020 Hyundai Accent they had it for 3 months just replacing and fixing parts they’re horrible and train their employees terrible

[@merlenealt4233]

@@CAsnowman sorry for your experience. When you buy a car from them you have a 90 day warranty. At time of purchase I bought an extended warranty that cost $3,500. Good think because 2 months before it expired the Turbo on my BMW went out that cost almost $6,000! So glad I got the extended warranty.

[@CAsnowman]

@@merlenealt4233 meant to reply to the video itself not ur comment my bad lol it was apparently only 30 day refund policy though maybe 90 for repairs but they weren’t fixing the problems it was having so we gave them a hard time until they offered to buy it back for full price even after we hit a small pole thing so we kind of lucked out but it was a newer car with low miles it shouldn’t have been having any of the issues it had and at first they didn’t want to make it right until we threatened to file a lemon claim and just give them terrible word of mouth reviews lmao

[@merlenealt4233]

@@CAsnowman Glad it worked out good for you. I’m not much of a fan of CarMax these days. It seems they have changed some of their business practices or hiring bad salesmen.

[@blessed7fold]

@@merlenealt4233 Please elaborate.

[@Mias-trailerparkgarden]

Question is you have to pay for the shipping and if you don’t like the car your not getting that shipping fee back ???

[@DuperManGames]

After watching this... There are a few flaws... Yes most of the pros were correct but when carmax purchases a vehicle wether from auction or private seller, if it doesn't pass the 125+ point inspection, that vehicle does not make it on the lot. Carmax prides itself on not selling vehicles with fram nor flood damage. All vehicles have a free experian history report available to view. Yes some cars are both rental and fleet but you can be assured that don't have flood/frame damage. Expect to have more miles on those as it should be obvious. Warranty wise, carmax still is able to provide the manufacturer warranty if it is still in the range. 30 day money back guarantee was just released late last year. 90 day or 4,000 mile warranty included in the price of the vehicle. Maxcare is an option that can cover the vehicle for up to 150k miles or 60 months on most vehicles.

[@b4u334]

Two big pros is you can return the car within 30 days no question asked and they give you a free 90 days limited warranty that covers most of the car..

[@chodkowski01]

My kbb showed $36,000. My car is in brand new condition. Carmax had the same exact car, year and mileage for $39,999. I had Carmax appraise my car and they appraised it for $26,000. $14,000 difference.

[@jojoxlt]

BTW, you forgot to mention Carmax has the 7 day buy back, plus a 90 day/4000 mile warranty on every purchase...as well as forgetting to mention that the extended service plan is much less expensive when buying a used vehicle that still has some factory warranty left on it.

[@deannarodriguez3223]

I am actually in process of purchasing a vehicle from a local Carmax. Very happy with their professional and cordial process. The Carmax, vehicle is $1000 less with 1000 less miles then same year everything vehicle down the street. The other vehicle had a white interior which is probably half the value of the higher price at the dealer. So Carmax, did better for a vehicle to vehicle. It’s a high-end vehicle so it has a 50,000 manufacturer warranty. The only thing I was a little unhappy about is the payoff for my leased car is few hundred under my pay off but I’m still trying to negotiate.

[@mbtenold]

My 2018 Mazda came from CarMax, it was a one owner lease return and has been reliable, 3 years on. The tires were low pressure and threw the PTSM code on the way home. Lucky it was just low tire pressure. That made me worry about the general health of the car, but I’ll just go over any car I buy from them more closely in the future. They check the tire 4 different ways? No they don’t.

[@jcbigpoppy]

Yes they do give 90 days or 4000 miles and you can look at the experian history.I would stay away from lease or rental fleet vehicles.If you want to be real secure about buying a vehicle you can always pay for a carfax to be sure its only $30.

[@DerrickJStroman]

Carmax has a 90 day 4 month warranty also doesn’t sell flood or frame damaged car and puts it in writing.

[@matrixbeastreloaded]

Yeah but there is loop holes as well. I sold a scat pack with mild water damage certified from a dodge dealer to carmax and they flipped it and sold it and didn't even check for it. They even paid me more than the kbb value. SO point is check underhood and look at parts to make sure there is no rust and don't rely on them because they barley check the car out. There is things that happen that don't show up on car fax and easy to mask. Then your playing hot potato getting rid of it later after you find out like I did after I bought it from a dodge dealer who said everything was fine but lied to make a sale.

[@jonathanhawks4676]

I was going to say this as well, carmax wouldnt be in business if it sold flood damaged vehicles

[@jonathanhawks4676]

@@matrixbeastreloaded do you know if they sold it retail or wholesale? Carmax runs wholesale auction for cars that have damage or odometer issues to wholesale buyers and must disclose those items. They might have sold your car but not on the front lot.

[@matrixbeastreloaded]

@@jonathanhawks4676 I'm not sure they caught one problem that I didn't know about which was a part of the passenger side on the inside something was replaced and repainted they said. On carfax it shows no accidents or anything being replaced. They didn't catch the water damage though so as far as they know it just had a part replaced and repainted in the interior passenger door area. I didn't ask how they were going to sell it I just took my money and left and not even 2 weeks later I get a email from carfax asking me to rate my recent tire purchases and I'm like wtf is this and seen it was the challenger I sold a new owner had tires replaced lol carfax is so dumb sometimes I get mail all the time about old cars I had for atleast a year or so passed when I sold it.

[@matrixbeastreloaded]

@@jonathanhawks4676 Unless it slips under the radar which it probably happens if my transaction worked out just fine, now you cant drive the damn thing into the ocean and have it fully submerged and try to take it lol but I had the car inspected at dodge and they said the front floorboards and firewall in the engine bay had signs of rust and mild water damage. They said they don't know how much water was in the car but they say the minimum was it was enough to get under hood and in the floorboard submerged in water.

[@jjspleen8611]

Always look at the fine print at dealerships. There is the dealer fee, which many charge more that 700 for. If it is certified, they are adding fees. Then there is a few cleaning or processing fees. I dealer down on some before, but I depends when you buy. Don’t afraid to walk away. That being said, Dealt with a deal on a car and CarMax. CarMax was 2000 k more. With fees and a certified it finished up being closer to CarMax price bottom line, still cheaper, because I was going to purchase a warranty with CarMax. The small difference and the fact you can take the car anyway with CarMax warranty ( for my daughter and college long ways away, this made more since) we used CarMax. Can’t say my buying stress was better, because I still dealt with a dealer, but the car 3 years in has been great and two minor warranty uses and took it to the private auto shop and car max paid for it. Recommend, but would not write off dealers.

[@c19commander44]

I had a 1996 Jeep Grand Laredo,good miles and good shape. Carmax offered me $700.00 i sold it for $2,600.00

[@matrixbeastreloaded]

I had a 2016 dodge scat pack low miles for 28k, turned around 4 months later and sold for 31k to carmax which was the top dollar for private sale according to kbb.

[@c19commander44]

@@matrixbeastreloaded good for you. i took a 2021 Jeep Compass sport FWD with 150 miles on it. they didnt have money to buy it from me. ha ha

[@blkpopeye]

You see! These people are demons.

[@stephenw.9647]

any comments on rideshare vehicles to flood the market, constant stop and go, navigation through horrible road conditions

[@HisValor]

My understanding is they give you 30 days or before 1500 miles to return the car, that’s what the representative told me they were good with me taking the car to the mechanic locally to check it out after I purchased it within that 30 day window. I know you’re talking about two year old cars that maybe low mileage, that both of us only afford older cars, it’s not a bad deal to have a 30 day policy

[@chrisqui6685]

If you reject CarMax's first offer will the second offer go up?

[@fonzarellyplay370]

I think as long as you don’t do trade ins and sale your previous car privately you can get good deals from them

[@lorilara962]

I am car hunting for my son's first car. This video was very insightful. I would never have done this research. I realize now, I have more homework to do. Thanks,

[@DAMAGE795]

Carmax has a 150,000 mile or 36 months warranty. Which ever comes first. After 3 years you could extended

[@jonathanhawks4676]

@@DAMAGE795 this is available but for an extra cost. Carmax does offer a warranty of 90 days or 4000 miles without the extra warranty

[@davebeck3135]

He doesn't have much experience with Carmax

[@danialcompton3093]

a lot of the price difference people are seeing is comparing carmax prices to your local stealership that advertise a low "internet price" then dump $1500-2000 dealership and other BS fees before you walk out the door.

[@mbtenold]

Traditional dealership practices are on the same level as scammers that cheat people out of their savings. I’ll go to CarMax again before I subject myself to the scam master treatment from a person who is highly trained, and spend all day, mastering techniques to separate you from as much money as they can. My CarMax purchase was quick, painless and fair. The car has been great, and my interest rate, now almost 3 years ago, was under 3%.

[@timjenkins7019]

Does Carmax have a service center? Who fixes the car if you get the extended warranty?

[@CrunchyTire]

You can take it to any certified mechanic, the brand dealer, or to carmax directly.

[@jasonrobertson7373]

Great info, depending on where you are in the country you might have to pay a transfer fee.

[@adriancastelli2275]

CarMax and 3 cars purchased. Only good things. I love them

[@vyperious]

Dude where is the research? Every car has 7 days to return no questions asked, 90 day/4,000 mile limited warranty, and Maxcare can protect mechanical/electronic components up to 5 years from the purchase date. You don't just buy it and end up SOL. Don't diss the brand, especially deterring business from it, when you're misinformed.

[@gearedtowardsautomotive]

Nathan Shinn that info it true but I’m speaking more about the folks who don’t know better and experience issues after the very short warranty period

[@CASANOVAPRO1985]

Ya this guy doesn’t know the facts on everything

[@BBoYRoyal1]

Yup, i dont know what short is he talking about, you get 5yr plan for far less than the dealers offers and its nationwide you can go to any certified mechanic. 90 days is not short, more than enough time to see if there is an issue with the car. Plus the 30day return they do now is insane, no dealer can compete. I’d say the only thing he is right about is the easy process of buying and selling

[@robertb6362]

They don't lose money on trade ins. They pay fair trade in. They sell good trade in to good private party price to other dealers, plus auction fees. When you trade a car in they're happy to take it.

[@ygbodybuilder3023]

Hello the repairs shop said that maxcare approved my repairs.and said a inspector would be out to see the car tomorrow. What is the inspector looking for

[@BrigKline]

Hi, I don’t know if this ever got answered but I was an Advisor with Carmax for years, an inspector is dispatched by a non affiliated company to ensure that what is being submitted for is accurate. It’s common to verify things like metal shavings in the engine or other multi thousand claims. Rentals can be extended past the seven day period in some cases if an inspection is involved. Let me know if you have any other Q’s! -Steven

[@jnewton246]

None of the cars on the main lot are marked as “as is”. Each car comes standard with a 90 day/4000 mile warranty. The only cars that come “as is” is the wholesale vehicles that are only sold to employees/wholesale dealers.

[@donbaxley5530]

At CarMax some cars they will ship with no delivery charge others there is and some they will not transfer at all unless you buy.

[@timpagel6749]

When you said the day after you buy it and something goes wrong, you’re on the hook. Are you aware of CarMax’s 90 day warranty? What was the warranty on used, non certified vehicles at the dealerships you worked at?

[@blessed7fold]

This video was made before CarMax was offering all that.

[@JuggsMX]

Very late comment but I want to clear some things up. I am a carmax associate, and I'm not saying this on there behalf. No car at carmax is so as is. All come with a limited warranty with the option to get them covered up to 150k miles. I love seeing great videos like this to inform people to make the best purchase possible, but a quick stop at the website and you can get more accurate info. I'm not hating, just want to update and provide constructive criticism, keep it up!

[@randypoffo4life]

I just bought a Subaru Legacy. I only test drove it on their parking lot. When I drove off and got on the highway I hear a humming noise and it sucks. From people's experience, will carmax try and fix that problem? I want this car and NO other.

[@elliott3991]

An OEM certified can be great , especially from like Honda. Often better off then having bought a new Honda. But also many dealers avoid the good certified programs except for just a few cars, likely due to cost. Or multiple levels of "certified" of which most are not helpful. Given it seems Carmax actually honors the extra warrantees they sell, they have their own garage service, and also some other garages connected that reduce your deductible if used. It seems a huge plus for those buying slightly higher mileage cars if getting a warranty , . as opposed to all the shaft you warrantees that never pay. So those seeing a car outside the manufacturers original, look at price and total of a maxcare warranty. Or, as my local ford only has blue certified, only 90 days, and zero of the Gold certified which is what you want. You often can't get a good certified deal. Also, your story of the non working windows the second day costing you is somewhat bad as all carmax cars have 90 day / 4k mile warranty included, or you have 10 days to completely return vehicle for refund. Great video! people should compare all the costs of sales places and see what they can do near them, or when they need it.

[@RangerRickTV]

Carmax sales people work on commission?

[@santaclause2875]

Yip.

[@dr.who2]

They ship it you but they charge you shipping fee right up front before you even buy it I know I did it

[@CrunchyTire]

Its not that complicated, not sure why people are having such trouble here. If its close, like 100 miles or less, its free to ship to your local carmax where you can test drive it. If you pick a different state thats 500 or more miles away, why should it be free to ship it? They have to pay a dude and pay for gas on the truck that hauls your car across the country. They do all that without forcing you to buy it. Theres no reason is should be free. The distance that is free is still a great deal.

[@RichardCInman]

Dude you are wrong on the Cons concerning extended warranty. Carmax has MaxCare available. I bought 2 cars from carmax and had repairs that exceeded the cost of the plan. Each repair I paid $50 deductible. I got a 7 day rental and a complimentary loaner from Carmax after the 7 days. I had an Engine replacement, AC Compressor, Air Bag suspension, Electronic Cruise control. I love Carmax.

[@frostkiller]

I don't trust people who praise CarMax

[@raymondcarter9810]

@@frostkiller I don't like the brown nosing kind of compliments either. But we bought a jeep from them for the first time. We mentioned we didn't like how shaky it felt. He instantly made an appointment for a free alignment. I've have a Toyota, jeep, subaru, kia, Buick, Chevy. Most would charge for something that they overlooked themselves. The experience I had personally is worth it. Get a cheap daily in your budget for about 2k less than desired, then tack on the max care with a 50 dollar deductible. That deductible gets waived if anything at all happens within 150k miles or 5 years. Anything. And that in itself is reassuring. The warranties I've received from other dealers are a joke.

[@CrunchyTire]

@@frostkiller well hes not wrong. I had a mustang from carmax with extended warranty, and I took it to the ford dealership for repairs. I just gave them my carmax warranty number and the phone number, they handled everything on their own. When my car was down for more than a day, the ford dealer gave me a rental which carmax also paid for. Being able to bring your car to any certified mechanic makes their warranty great. I feel better having a third party work on it that will look "closer" than carmax's repair center. They even replaced the center console and led lights which came out to a whopping $1500. I wasn't sure if they would cover that in their warranty but no hassle at all

[@frostkiller]

@@CrunchyTire Thank you guys I think I’m a lot more comfortable getting a car from them than I were months ago

[@aaronace1903]

I bought a bmw at CarMax under market value paid out for the warranty now my bmw is under warranty until 150,000 miles and the car is super clean

[@dwaynelasater2350]

You left out that you have to pay for the shipping. Whether you buy the car or not.

[@juanitaevans2715]

Question???? I got a quote from Carmax, today. I still owe $2,100 on my car. Should I pay that off before selling my car to them?

[@DAMAGE795]

What carmax are you going to??? As is?? Every carmax I've gone to has 90 day warranty plus an option for an extended warranty.

[@erniemays1840]

Carmax warranty price? Is it worth it? And can you negotiate it like at carmax cost? Thank you

[@thetruthchannel4634]

In the process of buying. So far, two strikes. Failed to send me a link to make the $399 transfer fee and then scolded me for having not made the non-refundable or comes off the cost of the car if I accept it. So far, I’m $400 deep. Was told there is zero damage to the car

[@JohnDoe-pf6qp]

Every car that Carmax sells comes with a dealer warranty. When I was with Carmax it was 30 days and no mileage caps, it's currently 90 days/4,000 miles. So no, if you buy a car from Carmax and the windows don't work the next day you don't have to pay to fix it.

[@andrew.woolman7449]

Carmax sells overpriced cars. Much better to buy a heavily discounted new car for almost the same price of that overpriced used Carmax car.

[@JohnDoe-pf6qp]

@@andrew.woolman7449 If you're buying a heavily discounted new car it's because a dealer is having trouble selling it. That usually means the car you'd be buying has a reputation for poor reliability, poor design, or some other reason that makes it an undesirable purchase. Popular vehicles will not be discounted, in some cases (the F-150 Raptor for example) obtaining a new one will come with full MSRP and probably some additional mark up as well. Whether you're purchasing from Carmax, or someone else, most people would be happier with a used high trim vehicle with some good options than a new discounted base model vehicle. The trap you're falling into is comparing the price tag on a new base model against the used price on high trim vehicles. Uninformed consumers make this mistake all the time and end up with a fair amount of buyer's remorse for it.

[@andrew.woolman7449]

@@JohnDoe-pf6qp that's not necessarily true. There are many high volume new car dealerships that focus on volume sales rather than making profit from every single vehicle. These new car dealerships receive hefty bonuses from car manufacturers for meeting certain monthly & yearly sales quotas. So if you go at the end of the month or end of the year, the dealership may give you a heavy discount on your new car purchase because they're more focused on meeting their sales quota than making a large profit on your car. Furthermore, dealerships do give more discounts on new cars as compared to used cars. Large dealership discounts plus manufacturer rebates/cashback offers (which are only available for new cars) means that yes, it's not hard to buy a heavily discounted new car. On the other hand, Carmax and Carvana give ZERO discounts on their used cars. There are a lot of us who prefer a new base model over a loaded used model. Why? We want the peace of mind & assurance of a new car with a new car warranty. We want a simple Point A to Point B vehicle that doesn't keep breaking down on us, costing us time and money. Buying an used car on the other hand is always risky with higher maintenance costs. Also, the more options on a car, the more things that can break and would need to replaced/repaired, which is expensive.

[@JohnDoe-pf6qp]

@@andrew.woolman7449 You have to stop believing advertising dude, it's just not reality. You're literally quoting car dealer ads right now. The reality is every car dealer gets their vehicles from the factory for the same price. The factory needs to maintain it's partnerships with smaller dealers every bit as much as it does large dealers. The ad gimmicks you're quoting are myths created to get people like you that don't understand the industry to conjure up the Costco model. Sure, you're getting a heavily discounted car in the sense that every car is heavily discounted because MSRP means nothing anymore. Maybe you could stumble into a car dealer that's a unit away from a sales goal and maybe they'll be slightly more motivated to negotiate. Or maybe you'll stumble into a car dealer that's already made a sales goal at the end of the month and will be even less flexible on pricing than they would've been two weeks earlier. No one "discounts" used cars, they are already discounted by being used. In the pre-owned market there just aren't gimmicks like MSRP to create the illusion of "discounts." There is only prevailing market value. If a used car is selling below market value something is wrong with the car. There are actually so few people that would prefer a base model over a higher trim vehicle that the base model you're getting all your "discounts" on is deprecating faster. The only financially sound approach to new cars is leasing them, otherwise you're just throwing away a large amount of money.

[@sc2823]

Amen. Learned about depreciation the hard way, glad I did it in my young years :)

[@chipwhitley385]

It’s obvious you’ve never bought there due to multiple inaccurate statements toward the end of the video about how they do business. All of their vehicles comes with a 3 month warranty and optional longer warranty. You also said there could be flood damage but they guarantee against that.

[@DavyDave1313]

Went in to see a 2019 car - perfect exactly what I wanted and a limited production vehicle so it’s rare. Checked the carfax and all that good stuff - no reported issues or accidents. I go in to see the vehicle and it is not as shiny and glossy as in pictures. There’s scratches and paint chips everywhere. The plastic on the outside is very faded as are the lights. When driving on the highway it sounds like when you leave a window slightly open and that air pressure seeps in - but I already closed the windows to the fullest! On top of that, there was water from last nights rain on the inside of the passenger window as well as on the inside of the car trunk. Water also dripped on the bolts holding the trunk speaker down which were beginning to rust. A 3 year old car looked 10 years old and water leaks in. I was so disappointed.

[@coochieslayer22]

Then why did you buy it,didnt you walk around it and check it out?

[@DavyDave1313]

@@coochieslayer22 I didnt buy it. I walked out and a couple weeks later an actual dealership had the exact same car but in white. This one is in pristine condition - I of course purchased it without hesitation

[@TomETurner]

yup i just purchased 2016 Ford Transit Connect XLT Wagon with 111K on it for $20K. Since i had no car I payed up front to get home delivery (35 miles) and realized next day how many light scratches, a torn top driver door gasket, dried pollen on hood and panels and a small amount of inside dirt/dust not visible in the online "professional" photos. Probably photos taken before car shipped for $299 up from NC (to hopefully avoid northern rust?) and then sitting in the East Meadow Long Island lot for a week? Carmax purchased off a rental fleet so was not expecting perfection but the stains on all the seats clearly indicate no "deep cleaning" was done by Carmax "reconditioning associates". Since no public photos are ever taken of the undercarriage checked for rust and discovered some on the underside of the low to ground muffler and tail pipe. However, rust was less than typical of a 2016 up north. Nevertheless took pictures everywhere in case I have to return for full refund in 30-days?

[@DailyElectrician]

thanks for the info

[@juliehernandez80]

They sold me a car with an old tire and a dirty air filter. I was desperate. Learning experience.

[@c19commander44]

I am looking for a Toyota Tacoma, a new 2020 starts at $32,000. Carmax sells old Tacomas for $1,000 less than a new one-why buy a used one with tons of miles when you can a buy a new one.

[@matrixbeastreloaded]

Carmax is great for selling but overpriced for buying

[@c19commander44]

@@matrixbeastreloaded - They sell used cars ,with prices of a new one. better to buy the car new than buy it at carmax with miles already on it.

[@superaa6779]

Saw a Toyota 86 at CM for $32000, the same price as a new one!

[@c19commander44]

@@superaa6779 Bend over and buy it then.

[@poker_18rs92]

Their high selling prices & unwillingness to lower a price, to make a deal, is what blows me away. I still honestly don't understand why anyone would buy a car from them. Yea, sure it's easy, but if you're willing to throw away 3-6k more for the same that you could buy at a local Ford, Honda or Toyota dealer, then that's up to you. I just recently looked at a Focus RS for sale on their lot. The car has been there for 75+ days, because it's overpriced. I told them just that & said I'm willing to buy it today, however reduce the price & they basically laughed at me. Carmax is what you make of it because there are tons of clueless buyers always willing to overpay & they know it.

[@gritsnwavy3059]

PokerRun388 I think the thing with carmax is you getting a car that’s been checked and checked again. With normal dealerships they can sell you anything.

[@dirtycarpet6134]

@@gritsnwavy3059 love the name by the way, i think the dealership deals with way too many cars to care if anything checks out. also, that in house service dept. scares me a little because there's to many makes and models for a mechanic to work on properly, what do u think, Grits???

[@gritsnwavy3059]

DIRTY CARPET Your name is not to shabby either. I definitely agree with your service center comment. I’m sure they don’t pay the maintenance workers well enough to have top of the line workers.

[@dirtycarpet6134]

@@gritsnwavy3059 the maintenance pay is minimal at best. there are way too big of a company to pay everyone fairly. Its too bad because im looking for a rare blue 2016 lexus with low miles and i found one but its with C.M. and i cant do it because of the car being weyyy over priced. id be better off but same car in a different color and having it painted than to go thru the hassle of waiting for to pop up?

[@gritsnwavy3059]

DIRTY CARPET Yeah, that sucks.

[@shckltnebay]

Auto Gallery Mitsubishi Corona added $3500 in fees over the on top of tax, reg and dmv fees on a used car. So CarMax is nowhere near the highest prices

[@axelfoley1406]

8:34 Dog was emphasizing what you were saying too.

[@77chiqui]

do thy buy lease cars? 1yr left 6000

[@billman6364]

Thy buy any car

[@emilyacoxpsychic]

They will ship it to your local location, YES, but it costs between $2,000-3,000 to ship it, and it is NON-REFUNDABLE

[@wadafruit]

Just shipped from Texas to Florida CarMax. $600.

[@ckslums]

Just shipped from Maryland to MA and it was just $100

[@juanitaevans2715]

I guess what I mean is it more beneficial for me to just sell it or pay it off first. They offered me $3,500.

[@MyDadsNotAphone51]

I’ve bought two cars from them and I will be using them again when I get ready to buy my next one. I’ve always felt they had better prices and selection than the dealers in my area

[@jessicaburbank8924]

Same. Just got my fourth car. I use the first thirty days to get everhthing fixed. Most people don't know you can bring it to a dealership for the make and have them do a full diagnostic test if there's an issue you notice. Free of charge to you. People are just buying and listening to videos like this instead of advocating for themselves and researching fully. I'll buy every car from them And I get the warranty based on how long I'll keep it. Then get the refund before I sell it. I love CarMax.

[@Lo0die16]

Ya the cons on this one don’t make much sense. You should always check the history of a car before you buy it no matter we’re your buying it from. Car max may sell for a bit higher but the price you see is the price you pay. There are no hidden fees or extra crap. Also most dealer that offer extended warranty’s make you pay for them the same as you would at CarMax unless is a certified pre owned car which you usually pay a premium for.

[@lopezl77]

Great information, keep up the good work

[@MrGhostrider2k]

Ten years, Wow... washing cars? I've been around and in shops, ran them, etc. for more than 30. You need to do some more research. Not defending them, but I have seen how they take a vehicle, tear it down and replace items. Frame damage? Gone, won't sell it. Flood, bad title, gone, won't sell it. Your 'Local Dealers' are not so scrupulous, seen that also with my own eyes. They do have the 90 day, 4000-mile warranty that covers anything up to driver abuse. and sometimes even covers that. Being in the car business for more than 30 years I have seen worse done to customers cars by 'dealers'. Buy here Pay here...run away. Yes, they are a business and need to make a profit just like anyone else. So you buy a car from a local dealer and drive across the country and something happens? You thing the dealer in another state which made no money off of you will be high on their priority list to help fix your car? Nope. Been there, done that. CarMax being a national chain will work with any car bought anywhere from them, that is a good thing. DO they make mistakes, do they have salesmen that are not that great, yep. Just like any car business...But what do I know, only been around the car business for 30 years...

[@mikeverything4098]

Ghost Rider do you think carmax will let me finance a vehicle at 17k /first time buyer credit score 680 30k a year 19 years old been at my job 6 months WITH NO CO SIGNER ?

[@dirtycarpet6134]

good points still nervious though, this is going probably be my last car purchase so i want to do right with feeling burnt.

[@sincereshay]

DIRTY CARPET carmax is great. I bought my car there and it’s been very good.

[@sc2823]

Id go for it, youll end up screwed in any car purchase thats not private :P

[@johnwaterman3661]

I turned it off when he said he worked at a dealership... unbiased my ass

[@soniaalonso2557]

Who will give me most for my Malibu ? Carmax or pick a part?

[@dancingshadows5422]

I feel tricked by carmax by not explaining to me the high rate im stuck paying for a car now. Ive been paying for 3yrs 370/month on a 12k car and i still owe 9k wtf

[@Drthmnl]

Do you know how long it takes to get the money after selling them your car ?

[@gaius_marius]

They cut you a check on the spot. Just sold my 2013 Ford Focus today!

[@iandean1112]

I worked there, and I will never be buying a car from them. They are priced in such a way that makes buying new cars much more worth it.

[@raffiboi22]

Can you please explain Carmax extended warranty!? I heard it’s one of the best and cover a lot!! ?

[@darmor85]

They extended warranty is a deal maker for me..had 2 cars from them and getting a 3rd soon. I had engine leak..as long as you got the deductible($100-$150)..everything good..currently had my car car for 3 yrs with the extended warranty. No bs their warranty plenty excellent..covers alot..besides tires.battery etc.. engine transmission things of that sort all cover👌 and you get road side assistance. Also the warranty goes on miles..up to 150k if you get a car woth low miles under 20k in miles or so..then my friend you got yourself a very long warranty.

[@user-by4yj1vh5x]

It's the best warranty out there. It basically covered my car for the length of my 6 year loan. I did have to pay a $200 though. It probably depends on which CarMax you go to though. The only bad thing about it, it was a pretty bad thing, their service department was completely obnoxious to deal with.

[@CrunchyTire]

@@user-by4yj1vh5x My carmax had a wait time of 2 weeks for their service center to look at my car. But the great thing is you can bring your car to the brand dealer or any certified mechanic and carmax still covers it. Third party who specializes in your brand will probably do better than carmax service center anyway.

[@needmofishin5765]

I will flip cars from time to time, Carmax, Vroom, and the other online dealers typically have a 15-20% markup from resale value, whereas dealers will have a 25-40% markup. Sorry man, what you're saying is BS.