The End of Our Land Cruiser: Navigating Insurance Challenges with Budget Direct and CIL

[@Wreckingballed]

I am so sorry for the appalling treatment you received from Budget Direct and the harrowing experience you both have gone through. I applaud your resilience and persistence in getting through this.

[@markandshirley]

Thanks so much, it really was a tough time.

[@BundyToo]

Kudos for calling a spade a spade. Take care and may your further travels be safe and enjoyable.

[@markandshirley]

thanks

[@sydneyraj]

Budget for a reason: You pay less but don't expect good service when in need. Lesson learnt: No need to go as cheap as Budget, nor should we go and pay Toyota tax. Essence of this video!

[@markandshirley]

Yep, we are thinking along the same lines, we learnt a lot from this.

[@MiniLuv-1984]

There is insufficient laws governing insurance company conduct. I see commenters recommending specific insurance companies because they look after their clients - THEY all should look after their clients!

[@markandshirley]

yeah, i agree. there are a lot of laws around that cover them, thats why their pds are so long and convaluted

[@JacksonBiggles]

Thankyou for the warning about Budget Direct will change policy as soon as possible and warn family and friends !

[@markandshirley]

just wanted to share our experiences, ironically a couple of years ago we were with them, had a no fault accident and they were great. we were in sydney tho

[@nathanhansford76]

No fault crashes trigger a very different response from an insurance company.

[@AquaMarine1000]

A company with Budget in it's name should be a warning. Insurance is sold on the cost of premiums and never on the claims side of their business.

[@markandshirley]

the funny thing is that were were with them a few years ago, had a not at fault accident and they were brilliant

[@Noelzsazsa]

They don't like to pay regardless of the policy they are not in the business of paying out money

[@PeterRowe-ip7ow]

Thanks for the honest views you have shared. Sorry to hear the problems you had to deal with but at least you have saved this caravanner bothering to get a quote from Budget Direct. CIL may have got a new customer though! Good luck going forward with your travels.

[@markandshirley]

Yeah, it was a pretty rough experience but we came out the other end with a plan to move forward.

[@302esky]

Insurance companies are good to take your money but don't like to pay it out .. I left budget rip off cause they knocked back a fence that blew down in a high wind night and they said cause it wasnt maintained wtf it was a 6 mth old new colour bond fence ..Yea never again

[@markandshirley]

thats the world of insurance these days, they flex their muscles when they can

[@putrol4.2]

Insurance company's are about making money to pay ceo's bonuses not helping client's

[@markandshirley]

good point

[@jamesmcmillan2656]

The trouble is you pay premiums for years and don’t know until it happens what they will do. I went with some specialist 4wd insurance company in the hope that paying a bit more will protect me but I can’t know for sure. Sorry to hear this I hope the thieves get the karma they deserve.

[@markandshirley]

thanks, that's why I made the video, to spread the word

[@LVNITUPM8]

Only insurance company I would consider is club 4x4 for both car and caravan, full offroad cover with up to 15 thousand dollars recover. Glad you guys are ok tho, vehicles are replicable you arent

[@markandshirley]

I think we are with 4x4 too

[@LVNITUPM8]

@markandshirley we were out in the middle of nowhere on the wa coast about 4 hours offroad on the beach from Denham and got stuck ofcours my fault leaving maxtraxt by accident back in town leason learnt. I stopped to avoid another car who was an absolute idiot and that was it just sank in soft sand. Dodge ram couldn't get me out but they had sat phone, called club 4x4 and they sent out offroad recovery immediately especially knowing we had a 1yo and 3yo in the car. Asked if we had supplies and if they need to organise emergency services to air drop supplies if it was life and death situation with kids in the car and being so hot. After we got back in town had a follow up call to see of there was anything else we needed and if the car was OK.

[@tonyf7997]

Great video and shows insurance is not the same although it seems so. Club 4x4 seems to be one of the best for off road tourers but not cheap! I am just amazed you actually got a car and van in a short time and guess they were used vehicles as the wait on new is 12-18 months.

[@markandshirley]

sorry, just replied from our other yt account by mistake

[@stevescherer6704]

Very informative video sorry to hear about your accident. Thank you so much for your personal experience with budget direct we will definitely stay away and stay with Allianz. Hope your enjoying your travels 😊

[@markandshirley]

@stevescherer6704 thanks for comment.

[@fatsolutions]

Years ago I had a major accident just out of Deepwater in northern NSW and I was with Suncorp. Suncorp paid for me to be picked up and driven home to Redcliffe Queensland, from Glen Innes they then got my Hilux back to Brisbane to be repaired and returned to me. You pay extra but it’s worth it when the worst happens

[@markandshirley]

@@fatsolutions nice

[@russellm4286]

I guess the first consideration is that you are both OK. Says a lot for having a decent vehicle like a landcruiser and when this happens, it is money well spent when you need to protect your life. I have owned landcruisers and caravans and tend to insure with the likes of RACV being in Victoria at that time as they also have extra cover options for emergency assistance and accommodation as well. At least they will get you back to a main city and out of remote places. Keep travelling and safe journeys in the future. Russell M.

[@markandshirley]

@russellm4286 thanks. Good points

[@spanners94]

How hard can it be for the insurance person to Google 'Julia Creek' while talking to the customer. They might then get a better idea of the distances involved. I used to live in a town that was about 180 kilometres (110 miles) from Sydney, Australia. An insurance person thought that was a suburb of Sydney. They were based in Perth.

[@markandshirley]

lol. sounds similar

[@TinyOnTour-bm7td]

Really glad you both were not hurt.

[@markandshirley]

@@TinyOnTour-bm7td us too 😁

[@peterkbeck1964]

we had the same distance challenges last year when our car and van were written off .. "Just grab a taxi .. " It was 700Km to home "Theres nowhere 700km away" I was told. Awful. I feel for you as our expereince was similar. Same company for car and van but Van business in Aus paid in 2 week. Car .. 3 months .. We were traumatised (and still feel it) and got NOTHING useful ... "have a nice day" we were told ... trapped for 5 days with no help. We had all the bolt ons on our car stolen too. Sat in a yard for 2 months with no Assessor assigned. Initially told it would be 7 months before it could be repaired. All the same pain.

[@markandshirley]

@peterkbeck1964 wow, makes us feel very lucky then. Feel your pain.

[@holgermuller2987]

Hi Mark Your video just popped up on my YT Normally I do not watch such videos but your accident video interested me. I could not figure out what was the reason for it and the drivers counteraction to control the tail swing. Yes, I have also a one axle van behind a Landcruiser and I know what is a tailswing by experience. For my understanding it is a easy to control it in an instand, less 2 sec. Or 2 swings befor it gets out of control or even the antisway system kicks in. May there are a number of different actions, but my best way todo is: Towpro break controller installed in the car. Set to Automatik on the road. (Set to manual on dirt roads an WDing) In Automatik mode turn the knob up to 10 highest setting Test drive every time start driving if the van break function accurately. (My way of checking) When you experience a tail swing or wiggle you call it, hit the tow pro button in an instand to activate the van breaks with all force they got. Release the button, re-apply if necessary your butt is the sensor for it to make that decision! This should straighten the rig and neutralize tail swing. Not sure what electric trailer brake system you have installed, but in my opinion all system should have a button for manual override. PS. Yes maybe I have old experience from truck driving in Sweden where in former time the manual trailer brake lever under the steering wheel was a live saver going down ice roads with a fully loaded trailer is pushing the prime mover. Schock-Hit the trailer bracketing straighten the rig. It worked for many of the truck driver as live safer. Now with ABS not sure… The best testing strip in my opinion is the little hill into Adelaide or out of Adelaide 10 km downhill with little gradience. Drive downhill, accelerate go of the trottle and let the van push you car. If it starts a tailswing hit to tow pro button for 1-2 seconds and streighten the rig. By all means this is my way and experience to get out off such a situation and for sure I am not an instructor nor driving trainer but with decades of experience driving all sort of vehicles except road trains in Australia which are a much different ball game. Good luck and safe drive with your new rig D Max and single axle van. Cheers

[@markandshirley]

Thanks for sharing your experience. We've learned a lot from this accident, and we're definitely taking steps to prevent it from happening again.

[@Leosarebetter]

100% spot on in what to do. Thank you.

[@JohnSmith-pl2bk]

@@markandshirley Watch the Bernoulli Effect where two slab sided vehicles pass one another... even going in the same direction. The build up of air pressure between the two slab sides creates a pressure...as the lighter vehicle draws ahead the tail of the lighter vehicle gets flicked by leaving the pressure zone. You have 3 seconds before you crash...unless, as above, you have a manual big red button to slam on the trailer brakes..as above...to pull the rig straight. You can't accelerate out of it..and the more you accelerate the more energy goes into the crash. Brake ONLY the van....

[@Chris-p2s1c]

Budget direct are USELESS! I used to have 4 cars insured with them and long story short, they are a bunch of LIARS! I would NEVER insure anything with them ever again!!!

[@markandshirley]

you and us both brother

[@robertgregory8964]

There is a public register of insurance company claims payout ratios. This figure is just as important as price ranking.

[@markandshirley]

didn't know that, thanks

[@rocknral]

So, so disappointed that your personal items were stolen. This is not what I expect from people in the bush.

[@markandshirley]

@@rocknral agree 1000%

[@gw5436]

People in the bush? Bs. More like trash travelling our remote towns and highways that steal all our stuff off our farms. It's the blow-ins that do the most theft.

[@rocknral]

@markandshirley Not sure where you left your items, but for me, if this happened to someone in my rural area, I'd happily store items for people in my shed for a few weeks no problem, no charge. That's what we do in country areas of northern Queensland.

[@markandshirley]

@@gw5436 that was the opinion of the cops too

[@lithgowlights859]

Yep, anyone in the central west of NSW who has an accident like this can contact me and we will store items for you at no cost. Having stuff stolen is just pathetic

[@jobloggs7215]

About to do some remote touring and was wondering about my BD cover as due for renewal EOM. Just cancelled the auto renewal to go with another company geared for 4x4 support. Less than I expected price increase too. Thanks for your review

[@markandshirley]

@@jobloggs7215 you are welcome. Safe travels

[@msblack2424]

Very interesting about Budget Direct I've just signed up house insurance and motor bike yesterday with Budget D, I think I'll have second thoughts about any more of my motors ,silly me looked at the reviews after I bought the insurance only 1 happy customer out of hundreds ,thanks for letting us know your experience with them I.ve been with NRMA for over 40+ years with house and cars + bikes , had one not at fault claim and no hassles, but there a bit pricey these days and thought I'd try something different

[@markandshirley]

@msblack2424 bd were fine for us a few years ago when we had an ma no fault accident in Sydney, but it wasn't an inconvenience to us at the time. This was difficult due to the location and that's why I think they need to recognise what needs to be done for individual situations

[@brendanatkinson1670]

I have my van insured with CIL, as I had a very bad experience with RAA with my last van. The only test of an insurance company is when you make a claim.

[@markandshirley]

@@brendanatkinson1670 fair point

[@garyhodgins875]

Yes I had a lot of trouble with bloody budget direct. Never again.

[@rob_4x4]

Another friend with a 4x4 insured with the same insurance company also had a nightmare with a claim.. took the better part of 12 months for the claim to be resolved . In this case the incident was caused by a mechanical failure in a near new 4x4

[@markandshirley]

@@rob_4x4 wow

[@rob_4x4]

My friend was sort of lucky that he had not yet sold his previous 4x4 (He had only had the new vehicle a few weeks) so he was able to use it while awaiting the settlement of his claim on his new vehicle.

[@Dan-rg7jj]

Sorry to hear about your crash. One thing that more people could be doing but don't, is have 2 or more vehicles. There are a lot of good utes from about 2015 to 2020 with medium Ks for around 20k. Spend 30k + and you can get your 4x4 dual cab main car. Nothing wrong with a 2016 single cab with 2wd with a tow bar, break controler and 1k kings roof top tent parked on a safe street in north shore if things go wrong. Could be around 60k easy for both or much less. Even a 2010 dmax or colorado with the 3.0l as a spare. People always want the 80k + Rangers or Landcruisers when for 80k you could do 3 vehicles or 2 for 60k. Another lifesaver are box trailers. Have one parked on the street with a cage and big tool box. Cost around 5k. Enclose the top with a cage section. Great for storage.

[@markandshirley]

@Dan-rg7jj good ideas. We are travelling full time now so one good setup is what we need

[@gerardpayne4402]

Budget Direct - thanks for the heads up - terrible customer service is ur description . The timeline 3 weeks & tow firm invoice still not paid. As u said 3 weeks of inaction , what r the delays out of their control ? That throw away line is so condescending Why spend $ on adverts if ur customer service timeline is so poor - 21 days is terrible . Gerard

[@markandshirley]

Yeah, they were less than helpful. thankfully they came good in the end

[@Mixos_place]

I second CIL, yes they are a little more expensive, but if you get into trouble and need to claim they bend over backwards to help you.Shame about the car insurance, they name itself puts me off, budget, yep you got budget server from them.Glad you guys are o.k and safe travels

[@markandshirley]

@@Mixos_place thanks

[@stephendodson]

I will never use Budget Insurance again. I have a similar story, different circumstances but an unbelievable tale of avoidance on the part of the insurance company in an accident on my car whilst it was parked. When there was no doubt as to who was to blame. I tell everyone I speak to.

[@markandshirley]

@@stephendodson ditto

[@iandibley8032]

G'day Mark & Shirley , you both have certainly had a rough time, as we age these events tend to stress one even more. We had a claim after we clipped a roo, not a real lot of damage, bullbar damaged small bonnet dent. We were insured with RACQ they were so helpful,a with a painless experience. I guess one's insurance is only as good as one's first claim they all take your money as you found out. I think there would have been more u could have said ....being diplomatic & eggshells😅

[@markandshirley]

Tru dat 😂

[@allangee9815]

Hi Guys, I can feel your pain from the time of the incident to every day events, far to long to get responces. Go Club 4 X 4.

[@markandshirley]

i think thats their standard practice to soften you up before going lowball

[@gordonclark7632]

I took out a policy with a similar company (allegedly cheaper than the mainstream) for my wife going overseas. She had her mobile stolen from a counter top and I submitted a claim together with an English translation as requested and then they denied the claim as my wife did not have the phone in her possession when it was stolen. Down one phone and the cost of the policy.

[@markandshirley]

Sounds familiar, that's a good lesson learned, sorry that it cost you.

[@JohnSmith-pl2bk]

It was "theoretically"...within her control...until it was taken from her "control" by a thief. Was she supposed to have it connected by a steel cable to her wrist at all times? That's like saying you have comprehensive car insurance covering all eventualities... except if you park it, lock it..... and walk away to do your shopping in the Mall!!!!!

[@horacedown8647]

Sons car sat at repairer for ov er 12 months to be fixed and in the end was brought home to my place for us to get done.F truck 2004 with tray yank one .insurance paid out money so not bad suncorp but slack with repairer.We had parts in 3 weeks they said 6.tmonths then 6 months more 15:23 15:23

[@markandshirley]

@horacedown8647 what a pita

[@cvytnioy56dvfuj4g7]

I would like to know what caused the accident. More learning to be had from that I think.

[@markandshirley]

Main thing was that you can have a plan in place but if you freeze in the moment shit still happens

[@whybother-q9q]

Did you recover your rego plates from the landcruiser?

[@markandshirley]

yup, got them in storage, that was a bit of a pita as well

[@pippaul4279]

What Cause this accident ? Speed ? Please tell us .

[@markandshirley]

@pippaul4279 road conditions caused it, then a bit of bad luck finished us off. Speed was fine, weight was fine

[@dilligaf2984]

Glad you guys are ok. We also have a crusader andvtow with a isuzu. Great combo

[@markandshirley]

@dilligaf2984 true. love ours.

[@detrackozi6292]

Did I miss something, How did the accident happen for it to be on its side, 4x4 and Van ? Cheers

[@markandshirley]

back in may we had the accident, we mentioned in a previous video but didn't want to make a big deal about it, this is the follow up video now the insurance had all been paid out

[@detrackozi6292]

@markandshirley Hi Mark, I watched it good feedback to all but the bit I not heard was how it happened for the Toyota and van on its side. New to towing single axle van so any issues on how would help for awareness. Thanks

[@markandshirley]

@@detrackozi6292 it was a combination of events, not one thing. our new van has anti sway fitted that will go a long way to stop this kind of thing ever happening again CIL even gave us a discount on the new insurance since it was fitted. if we ever cross paths out on the road, i'll give you the full story of how it happened

[@colinboyd7779]

Reading between the lines, because that's all we can do, it appears that the wobble truck (70 series Land Cruiser) got the wobbles up and it's all over before you know what's happened. However, Mark and Shirley, I feel for you both being in such a difficult situation in such a remote area. Thanks for sharing, may your future travels be happy and safe.

[@markandshirley]

@colinboyd7779 had been just fine for over 15000km up till then

[@nickviner9489]

I too have a van and guess what? I will NOT insure with B Direct

[@stevenkydd6919]

I think that’s awsome compared to nrma took us 3 months to get the repair done only to get the car back to find the car more damaged then when we started. Then to be gas light and abused and manipulated by the nrma easers was insulting. All work undertaken had to be completely redone from poor workman ship and there is still damage to our car done from the first repair to this day that cannot be fixed. I was without a car for 6 months and they tried to blame me for being abused by nrma and their repair when I was nothing but professional. I think most are scammers and very few are genuine insurance companies.

[@markandshirley]

we were very lucky for the short time frame, but it felt longer and the stress of being stuck a long way from home made it worse

[@eaglesnest1960]

It's called Budget direct for a reason. Lesson learned stick with the major insurance companies.

[@gb4408]

Why did the accident happen? What happened? Fatigue, driver error, bad set up what?

[@JankerStanker]

Probably overloaded as usual. Caravan that big + all the junk on a poor little cruiser, all of a sudden those already stock brakes might as well be not there at all. Happens all the time in aus becuase we dont have alot of proper towing trucks and people either dont want to pay for the few we do get like the ram or are too stupid to buy something fit for towing like an npr.

[@markandshirley]

reply to things you actually know about. we had been weighed and were well under on all the numbers. also the car was almost one ton heavier than the van.

[@markandshirley]

a combination of bad roads and a bit of driver error, mistakes happen to all of us and sometimes they all happen at the wrong time together

[@gb4408]

@@markandshirley a tale of refreshing honesty, touche. Yes indeed it can

[@markandshirley]

@@gb4408 was replying to the janker person, not being rude to you ;)

[@MarkgarrettGarrett-gt2hc]

What happened . Tyre blow out . Emus . ?? Speed ?

[@markandshirley]

@@MarkgarrettGarrett-gt2hc shit road, culvert followed by ruts in the road, compounded by a little human error

[@JohnSmith-pl2bk]

Why did the tow company not have secure storage in their compound where both vehicles were stored? Isn't it their responsibility? Was there a closed/lockable trailer available to store the goods? Would that have been covered re theft by your insurance/their insurance?

[@markandshirley]

we were in a state of shock for at least a week after, possibley not really making the best decisions . that was one of my points, the insurance companies should look after their clients better, a lot of heartache is preventable

[@davidmilledge221]

What actually happened did the van have a tyre blow out

[@markandshirley]

@davidmilledge221 went over a culvert, into some tyre ruts, started a wobble that hit out of control. Only doing 90kph. Bad luck is what the cops said. Happening too often along there

[@mitchb8325]

Thanks for the courage and telling us about your story in this video. I hope something like this never happens to you ever again and can see already from the keyboard.warriors some smart arse & hurtful comments yes the big insurance company’s have loss touch with there people policy holders until it happens to them then realise what a real world is really like should be lot more scrutiny put them

[@markandshirley]

thanks

[@pippaul4279]

Rd looks good .always drive to conditions .speed ..everyone should sit ht license .first ..to much of this happening . Government needs to step up cheers

[@markandshirley]

very true

[@heathtyson4308]

The name Budget means exactly that budget lack of effectiveness. Pay a bit more for the comfort of knowing you will get service

[@markandshirley]

@@heathtyson4308 they were fine for a previous claim in Sydney, i think they just didn't get the remoteness of our situation

[@Noelzsazsa]

My young mate had his V8 tray back stolen it was the duck's nut's the police did nothing and the insurance company did not pay a cent very disappointed in the legal system and how they deal with it

[@rickb314]

What did you expect the cops to do, other than take down the details and let you know if it turns up? Car theft isn't high on their list of priorities let's face it.

[@Noelzsazsa]

@rickb314 yeah kinda pissed me off the insurance company would not pay $150.000 car that a young person worked for

[@wayne-bo9yh]

I’m in a wheelchair and have to have Hand-controls to drive a car When I got my new car about 4 years ago I got the controls put in I then rang around for insurance quotes and Budget direct and AAMI insurance both said the hand controls are an extra AAMI wanted more $ & Budget Direct said NO So I rang RACV and they said that’s not an extra you need the controls to drive & where the cheapest 😂

[@markandshirley]

@@wayne-bo9yh amazeballs

[@motozz8258]

I have found any business that has the pre recorded , how good they are is the first red flag speaking from experience. Things may have changed and everyone has that rubbish , how goood we are . Does CIL have that dribble when you ring ? Straight to the problem for me and that is the Politicians of our country , Insurance be it work cover home or goods it is Joke the legislation is not acceptable .

[@markandshirley]

i dont recall CIL having that, but our experience was they actually were interested in us a people, rather than a policy that had to be dealt with

[@thelonewolf666]

BD should be sued

[@markandshirley]

As per their pds, they did exactly what they said they would do 😢

[@Mick_4591]

Sounds like music" you would have played at a funeral

[@markandshirley]

lol, sorry

[@fins59]

What is the point of the annoying background music? It doesn't add anything & it's distracting from what you're saying.

[@markandshirley]

sorry, thats how i like to make things, but i will try to keep it at a lower level and less annoying in future

[@fins59]

@@markandshirley Just ditch it entirely, I'm here to listen to your story, if I want to listen to music I'll watch a music video.

[@markandshirley]

@@fins59 sorry about that, i do drop the level when talking, but bring it up a bit when just video going on. thats how a lot of us make videos

[@fins59]

@@markandshirley I used to work in TV sound and I know what makes for a good video and what doesn't, if you think you know what you're doing then goodluck with that.

[@Steve211Ucdhihifvshi]

pfft dont listen to old crankypants who used to work in tv, tvs dead... it died the instant netflix came to australia. This is what the newer generation are used to, music or videos playing to keep people interested. But yeah, you could lower it a little lower or stop it when your really talking and bring it back in with the really emotive points.

[@L2SFBC]

Hello Mark and Shirley, I'd like to interview you on this crash please as I did for this couple - kzbin.info/www/bejne/boioqJuDqN-Mh7c

[@markandshirley]

How best to get in touch?

[@myeverythingworld8123]

Why would you use budget direct for insurance on a LandCruiser and a 150k van why pay the extra NRMA are brilliant

[@markandshirley]

well, it was a budget landcruiser and the van was around $60k. the van was insured with another company

[@peterkingsley2863]

Always been a shit insurance company from my experience never again, cancelled went with racv here in Victoria, absolutely perfect, never a problem..so keep away as people say the name and there shitty adds say it all ,beware of what you have and history of the company....

[@markandshirley]

cheers

[@ianbrunt6200]

You start off by saying the insurance companies were great I was wondering who was at fault for the accident, did you have the weight in the camper wrong , did you swerve, blow out ?? I m not sure how old your land cruiser was but and what cover you had , example. if you had it insured for $80000 and they paid out $80000 less excess then that's ok if you spend $120000 insurance company's fault you spent more Everything depreciates Same with camper van If you have an agreed value that's different As for leaving your gear unattended You are relying on people being honest. Locks are to keep honest people out. Probably should of hired a truck to pick it all up in the first place before the vultures got to it You are very lucky you got to complain instead of being dead or badly injured or ending up in a wheel chair Sorry for your accident , but insurance companies are loss adjusters the trick is to have enough cover and the correct cover.

[@markandshirley]

this is just our experience, i am sure you will do something different if ever in a similar scenario. vehicles were both underweight, the road induced a swerve and in this case we were unable to correct it. bad luck , good luck, this is just the way it played out.

[@mickbenq]

I was with bugetdirect of my car,i locked my key in it ,rang bugetdirect for help thay said if we help you we will SMACH THE CAR WINDOW TO GET IN…I SAID wtf.true story….

[@markandshirley]

ha, when the help hurts more than the problem

[@garysomerville2193]

Just to clarify, it was a crash, not an accident. Totally preventable. Excessive speed no doubt a contributing factor. Insurance companies should not have to pay for the stupidity of people who think they are driving a Kenworth until the laws of Physics take over.

[@markandshirley]

@garysomerville2193 90kph on a mostly flat straight road. On ya Mr armchair expert.

[@justpassingwind]

Why the bloody music??

[@markandshirley]

thats how i like to make my videos, if it was too ott then i apologise

[@Mick_4591]

But you a coffee? 😂😂😂😂😂

[@markandshirley]

or don't, up to you, prefer a beer but :)

[@Mick_4591]

Just gows to show that you try to save a few $s them when do ( not if) do go wrong then you have a winge about it. Lesson learnt dont go el cheapo next time

[@markandshirley]

year, thanks bud, if only you had warned us prior

[@paultherockhound7277]

Insurance companies dont care about you

[@markandshirley]

well, CIL did their best, can't rate their response highley enough

[@paultherockhound7277]

@markandshirley they are mostly owned by NRMA 40 plus years panel beating I've seen it all from insurance companies

[@donr62]

@@paultherockhound7277your experience would be worth listening to. What insurance companies do you recommend based on settling claims quickly?

[@ldnwholesale8552]

Caravan?? No idea. If the new one is better great. Replacing a Toyota though with a D Max is a big step backwards. Though IF the vehicle was underinsured that is your issue not theirs. The more KM you do the more you will realise this. Isuzu make a decent car for the price, Toyota make a better on for more price

[@markandshirley]

@@ldnwholesale8552 never said the car was underinsured. But starting over often costs more. My dmax was 50k, but the top spec ones go for over 90k. Same motor and drive train. The 76 series still needed more spent on it to get it up to where the dmax is on some things

[@TheDarkSnaffle]

Budget Direct are cheap for a reason! Personally, I would NEVER consider insurance with them, and that's before watching this video. All those "awards" they keep spruiking about are simply because they are cheap and it's easy to get insurance with them; ease of claims is not considered. I think they are a bunch of cowboys.

[@markandshirley]

@TheDarkSnaffle i agree up to a point, after all they did pay us out after 5 weeks of mucking around

[@rodneyflying9124]

sounds like the the weight distribution in the caravan was incorrect. Lucky to get insurance payout. I'd be careful you are not sued by the insurance company for defamation.

[@markandshirley]

it was all weighed professionally before we left sydney, weights were all well within limits. no deamation if you are sticking with the agreed facts

[@rodneyflying9124]

@@markandshirley the accident did not happen in Sydney when it was weighed and from your account of the caravan getting the wiggles prior to the accident points to weight distribution inside the caravan. I see it all the time in the outback. I'm a truck driver..

[@markandshirley]

@@rodneyflying9124 funnily enough i'm a truck driver too. the car and van had done over 15k km without an issue, our accident was a combination of events that led up to it. the following week two road trains had an accident on the same road, i didn't go talking about how truck drivers doing the wrong thing

[@rodneyflying9124]

@@markandshirley nows your chance to say what those truck drivers were doing wrong

[@markandshirley]

@@rodneyflying9124 just like you don't know what went wrong with out situation, i don't know what went wrong with theirs. that road is known for a lot of accidents, cars, vans and trucks on a sadly regular basis, the local councils don't have enough money to maintain them to a decent standard.

[@ianmoone2359]

My only question would be, if you were dumb enough to replace the caravan with another single axle caravan, so that it too can be the tail wagging the dog & cause the same outcome a second time? 🤷‍♂️

[@markandshirley]

good points, but this time us dumbarses fitted anti sway to the caravan

[@GearHeadBoris]

Yeah she's cactus mate. I've been using AAMI for many years and 2 years ago I crashed my LandCruiser into a building... They were very helpful and even though my car was written off at the end of the day I was able to recover well from the situation.

[@markandshirley]

@@GearHeadBoris good to hear

[@tyzon00800]

Bus goes from mt isa to Townsville daily and train 2 times a week , you must have not looked too hard for accommodation in Townsville You seem very hard to deal with, every person who tows a van in the outback would have a contiguity plan and the policy to cover all of the concerns you have raised , you are in the outback , what do you expect . Get over it

[@markandshirley]

@tyzon00800 thanks for the reality check, will try to do better next time

[@alfalf25]

unlistenable! Speaking as a musician who can't not listen to sound, nah.

[@markandshirley]

@@alfalf25 sorry

[@ronnie9103]

What happened stop blabbing on !

[@markandshirley]

sorry bud, had a lot of detail to cover, also, 😀i blab on