The Receptionist At Every Doctor's Office

[@porter_d]

Love how she raised her voice to let everyone inside and OUTside the office know that the patient has no insurance and would have to pay out of pocket. Yes, now the whole building understands.🤣🤣🤣

[@fizzydrink9647]

This is true, however I think they do it to make people that don't have insurance clearly and indisputably understand that they will be paying an astronomical amount of money out of pocket so they can't complain about it later and say that they were never told.

[@freshbread4039]

and dont forget how she broadcasted that the person was getting a mole removed.

[@bellum128]

@@freshbread4039No HIPAA in this doctor's office!

[@sunnyandthechlo]

One time I had to carry around a blindingly hot pink card thing that I couldn’t fit into my purse. Just to make sure EVERYONE knew I paid $100 to have a mandatory chat for 5 seconds so I could keep getting my prescriptions signed.

[@sunnyandthechlo]

@@fizzydrink9647 You have to pay it upfront they won’t bill you.

[@Jenslick]

The shift in the tone of voice from friendly to condescending gave me anxiety just watching this.

[@TANG3RINE95]

@chad007. I ain't clicking on that shit.

[@krehnah7541]

​@Chad 007 no one is looking for this. Dont even need to click it to know that.

[@meh5085]

Yea wtf Chad... ugh ..(valley girl voice) 🤣 🤣 🤣 🤣 🤣

[@DespOIcito]

@@krehnah7541 it's a bot

[@personone1382]

what when was the tone condescending?? i'm pretty sure doctor receptionists have friendly intentions, but the voices people put on in customer service are always smth to poke fun at lol

[@AlexandrasGirlyTalk]

the highly-controlled irritability is.. award winning.

[@annamaria__]

Hi Alexandra!!!

[@autumnwinter1462]

Oh hi girl 👧

[@glorias.2930]

Alexandra!!! ❤❤❤

[@savesoil3133]

😄 Btw, have you heard of the #SaveSoil #ConsciousPlanet movement before?🌱

[@marcuswalters8093]

You've never heard me arguing with a patient on the phone. I say, "arguing"....

[@lenanicole2837]

The patronizing, condescending tone and thinly veiled complete contempt for your existence is toooo accurate

[@Jeremy-ho3vi]

I'd sooner be dead than go see a Doctor.

[@marylynch951]

Agree 💯

[@lindahandley5267]

Sometimes it's warranted. Some of the patients are just as bad!

[@RH-tv9hk]

"Thinly-veiled complete contempt for your existence." Yes! Well said. It's awful.

[@indigoechos6796]

Especially newborns. Obnoxious little vermin ​@@lindahandley5267

[@nannerz1994]

The eating food like an absolute weirdo is what got me

[@ShadowRubberDuck]

Did she even chew that mandarin In the beginning?

[@annatiravanti5368]

​@@ShadowRubberDuck mandarin? isn't that a type of chinese dialect?

[@ShadowRubberDuck]

@@annatiravanti5368 it’s also a type of orange like a Clementine. You’re right I probably should’ve just typed orange. I myself was not thinking

[@222.stargirl]

@@annatiravanti5368 It’s also another name for the smaller “cutie” like oranges I’ve always heard people refer to them as “mandarin oranges”.

[@annatiravanti5368]

@@222.stargirl oh you mean tangerines? oh, now I got it🤡

[@sourojeet]

That "soft, polite" quintessential fake receptionist accent is spot on! I always cringe when I hear it...bravo, Caitlin.

[@SnowdropWood]

"Through the glass doors."

[@sourojeet]

@@SnowdropWood I know.....I'm like in awe just how much accurate these personas are!

[@Isissa125]

i work in customer service and I think most gen x and above folks actually LIKE the voice? I get really good responses from The Voice

[@sourojeet]

@@Isissa125 omg really? I mean that voice sounds so fake to me 🤣. Maybe I'm just getting old.

[@asmitachatterjee5146]

And that subtle passive aggressive attitude and that feeling that they're somehow silently judging you 😅

[@Wilderness449]

I love how doctors are always running so late and you wait for ages, but if you turn up 5 minutes late you are chastised. And then still wait for ages because they are so far behind.

[@Swordsman99k]

That's often because doctors lose their shit at staff if they're inconvenienced. At the office I work for, the doctor will be behind by an hour, but this makes him even MORE likely to lose his shit if a patient is roomed on time. Shit rolls down hill, and every chastizing thing you've heard is compounded and doubled toward staff behind closed doors. The doctor gets to smile and be kind to you directly, but his staff reflect the real behaviors.

[@lilbebegirlxx]

@@Swordsman99k1000000% on the money with this one lol. Worked years with miserable POS doctors

[@rahbeeuh]

​@@Swordsman99kso are you stating late patients are an inconvenience to the doctor or things the doc's coworkers do can be an inconvenience and they take it out on them? Idk I'm a bit confused by the wording. I struggle with communication often so it could just be me.

[@katie7748]

I've been blessed to never have had that happen. Except once, because my OBGYN had an emergency birth she needed to go deal with. Understandable. I waited.

[@rahbeeuh]

@@katie7748 it wasn't her own was it? I've had an OB who kinda ghosted me while on maternity leave.

[@podawe8051]

This gave me anxiety just watching. The way she mumbles her question and then yells it annoyingly after you don't hear the first time is SO accurate.

[@lindahandley5267]

If I'm treated that way, I can give it right back. I'm cool, but if you disrespect me for no reason, that's another story. I have mentioned bad behavior to the doctor in charge. The people up front represent the whole clinic and can make everyone look bad.

[@jonahshriver1682]

Lol I have a coworker that fucking does this. He will mumble his sentences, then get all mad when he has to repeat himself. Super weird behavior

[@SomewhereInTheMaidenverse]

She forgot how the receptionist ignores you standing there for at least a full minute, as though your being there is completely interfering with whatever else she’s doing. When she finally opens the window, she looks at you like you’re not supposed to be there.

[@catherinethorstenberg8957]

Why is this so accurate

[@karynbanksley7110]

@@catherinethorstenberg8957 Because that type of receptionist should really be scrubbing toilets for a living instead of dealing with people.

[@lemonkooler]

Don't forget cackling with the other receptionists for at least a minute while you stand there waiting to be acknowledged.

[@primitivedaisy]

No, no, no! You’re thinking of the pharmacy! 😉

[@jspisces83]

It’s because if I don’t make eye contact then maybe your not really standing there. 😂

[@blueturtle3623]

I'm Deaf, and I feel comforted that receptionists like this are a universal experience. I truly thought I was being treated differently due to my disability.

[@Czadzikable]

no, rest assured, sadly they (except rare nice ones) are arsy with everyone - for some reason it's the same in the UK and other European countries too, and I've seen comments from other countries sometimes saying this too.

[@darrenrobinson9041]

SORRY THIS HAPPENED TO YOU

[@blueturtle3623]

@@darrenrobinson9041 WHY ARE WE YELLING?

[@bumbabees]

nope, theyre definitely assholes to everyone. though im sure its even worse for disabled people. ive had my fair share of bad experiences with them as someone with anxiety. very few of them have any patience with you, even if youre as polite and cooperative as you can be, and its beyond me.

[@heyangel28]

wait how do you hear any of this if you're deaf

[@bitticlan]

My social anxiety is through the roof just watching this. Masterpiece as always.

[@b.r.1791]

Literal 😭felt i was gonna start having a panic attack ones she started yelling

[@physicianskitchen]

It saddens me so much that people beat themselves up with anxiety over undeserving bastards

[@b.r.1791]

@Chad 007 😀 boi- Aight u got me

[@TheJazzy1980]

seriously though. did not expect to be this triggered when I clicked on this video 😂

[@HungryLilDragon]

Fr especially since I have a doctor's appointment today that I have to get ready for in a bit. My anxiety is nowhere near as bad as it used to be but moments like this can be triggering

[@francam853]

I've always been struck how there are HIPAA rules protecting a patient's privacy, and then you have these receptionists who ask loudly for all of your personal information in front of the waiting room.

[@dirtbagdeacon]

10000000000000000%. Thank you.

[@jessica_swan]

It’s true, but sadly sometimes patients are hard of hearing and that presents such a challenge in a small waiting room.

[@Freeyourself206]

You clearly dont understand HIPAA.

[@francam853]

@@Freeyourself206 I'm speaking to the spirit of the HIPAA law, which I know does not address how employees talk to patients. (I worked in a medical office.)

[@Freeyourself206]

@@francam853 It does though. It addresses what can be asked in a waiting room where other may overhear it

[@Leilani2828]

as a delivery driver who delivers to business and doctor's offices all day every day, each receptionist is... an experience lol she nailed the energy lmao

[@disgruntledunicorn007]

I used to enjoy deliveries. It was like a happy visitor from the outside world bringing fresh air in. It gets depressing interacting with people on only their worst days.

[@lololmanidek]

@@disgruntledunicorn007 That is a great way to explain that about being a "happy visitor". I was front desk at a hotel for years and we LOVED the couriers!

[@disgruntledunicorn007]

@@lololmanidek the difference between being a caged animal and a wild one 🙌🏼

[@ceciliaq.martinez1938]

You forgot to tell that you don't answer the telephone that only WhatsApp

[@jenem9618]

I've been in the waiting room countless times when someone was making a delivery. My heart is with you

[@sianoreilly5324]

So accurate. In the UK we don’t have the insurance section but have the added joy of the receptionist demanding to know what you’re going into see the doctor for and then repeating it LOUDLY across the waiting room.

[@TANG3RINE95]

@chad007. Hey, you must not have heard me. I ain't clicking on that shit.

[@smokeskull]

Ya wtf is with that

[@nannerz1994]

We all know. We know.

[@zenbamboo7978]

Oh god I HATE IT! Hospitals aren't much better... If I had a penny every time I've told a receptionist I'm here for endocrine I'd have so many pennies... I love using the self check in when I can. I don't want these middle age women knowing what I'm at the doctors for!

[@bratalie9227]

I’ve been having some pretty gnarly issues going on with my health the past few months/year and if ever anyone asked me these kinds of questions 😳😳 I would’ve had to confirm that fact they are Not The Doctor .. that’s so personal! Edit: I’m so sorry that you all had to endure that ludicrous behavior ♥️

[@UliTroyo]

You captured the barely-contained bottled contempt perfectly.

[@internationalmusicacademy2895]

!!!! :)

[@wamz9191]

😂😂😂😂 So true

[@TheInquisitiveShark]

The disdain for other human beings. 👌😌

[@FlyGuy2000]

I love how she is quiet except for yelling your financial information to the entire office.

[@Chafflives]

There are worse things….. kzbin.info/www/bejne/iXzEpa2Ihc18i5Ysi=Uao1Cf0OMm7M_iAX

[@susanthefish2559]

The way she eats like she's putting a tape in the VCR is really satisfying and I can't explain why

[@youtube6817]

Not the tape in a VCR Lmaooo

[@yunjinpark4975]

this is the funniest comment i have ever seen in english

[@maharguna]

Plastic surgery on the lips?

[@bigasspockets]

Oh my god I hate it 😄 it’s like she’s a baby squishing food against her teeth or something but it’s so accurate like she’s passive aggressively eating an orange

[@mattparks7387]

Hahahahaha you are right

[@ronmorey3475]

You are so good at playing the subtly condescending and passive-aggressive type characters in a way that few can pull off. You always nail it without ever going ovr-the-top. Bravo!

[@oliviagonda5035]

That such an insult and compliment at the same time 😂

[@rosalee477]

Geez, sadly I'm suited for this kind of work...

[@nuclearlaunchdetected9050]

Yeah she is very good at playing imagined characters that illicit very real feelings of anger/contempt within us lol phenomenal acting

[@shaggygoatboy1125]

*Brava. Female.

[@darylovaltine]

Yes, but that’s all she can play….

[@anoelsilliw5256]

They mumble then get mad when you can’t hear them😭 my favorite is when I do my paper work online and still have to do the paper work when I come in🥴

[@SingingOwl1]

I stopped doing it online for this reason.

[@d.r.3362]

Me too ​@@SingingOwl1

[@jasonliebenberg7918]

Modern world,Right?..lmao❤😂😂

[@DugrozReports]

@@SingingOwl1 Ditto. Half the time it doesn’t work online, and then they’re going to ask to see your payment, method and insurance anyway, even though you already put it on file with their system…

[@MrsColumbo823]

I, too. Someone explain this to me!!!! Make it make sense!

[@RavenTheElder]

I’ve been a receptionist at a human doctor’s office as well as a receptionist at veterinary hospitals. Being on the spectrum, I’ve had so many interactions like this that’ve left me feeling AWFUL, which is why I took up the role. I never want to make any Patient or Client feel the way I’ve been made to feel if I can help it

[@celisewillis]

It sounds like you work very hard to have things go smoothly!

[@skycaptain95]

Please don't waste your life for such low pay. You have a good heart.

[@monicanavarro2906]

​@@skycaptain95 Working for low pay or even for nothing (say, volunteering) isn't "wasting your life." People have all sorts of reasons to do it and some even like it. Service jobs are essential and I'd much rather have kind people like the OP doing them, if they so wish.

[@shay4988]

The way she dusts her hands off after eating is crazy accurate lmaoooo

[@nancy4366]

It's more of a "and now I'm through with YOU!" gesture.

[@kv2723]

And her lap and then strokes the hair 😂

[@carsonjones6479]

Yeah and it’s so weird but oddly satisfying the way they eat food loo

[@casstay4499]

No Sh*t worked at an optometrist office once and had to give a lady the Heimlich because she was choking on salad trying to get it down with no lunch time before the next patient💁🏻‍♀️🤷🏻‍♀️. I’ve just learned not to eat in any industry you are in period. Ppl and corporations cannot be bothered to give you break so I just don’t bother-

[@wtfjackaboy]

As a non-American, I’m scared to ask whether or not $900 for an appointment to look at a mole is an exaggeration or not

[@laurenconrad1799]

It’s NOT an exaggeration.

[@vladyevseyev8082]

As an American with insurance, I have no idea.

[@xanderharris1104]

If not higher. She's not kidding at all. The doctors and nurses have to keep up with their drug habits which a lot of them have

[@sabr4174]

It depends on the area, type of doctor, and the reason for a visit. I know a mole removal is about $400 without insurance in my area so a mole being looked at should be less. But once again it all depends.

[@ceasewatercolorarts]

I'm from the midwest. Derm appointment twice a year for my husband is $250. We have a health share not insurance. (which is better IMO)

[@direcircumstances]

As a former medical receptionist who got in trouble for eating snacks at the front desk, I feel very seen right now.

[@nicolehuff8455]

😂

[@andielove]

No snacks allowed, no proper lunch break, they just want their employees to faint on the job. In a medical office no less.

[@direcircumstances]

@Andie L. You ain't lyin'! Ever since I left the medical field and got a regular ol' office job, I've been living the good life. I can eat snacks at my desk whenever I want and nobody makes me cry.

[@YFL.111]

A friend of mine once put a whole pizza there 😆

[@NameiSarah]

I actually dont see an issue why not let them have snacks as long as they aren smelly or making a mess

[@bunniesandbeauty700]

The aggressively loud “YOU’RE HAVING A MOLE LOOKED AT” 😂

[@jaclynbracker2921]

Omg. This is so disturbingly accurate, I can't even handle it. I had a receptionist yell at me for not having insurance when I was 19, even though I had already called and showed up completely ready to pay out of pocket. It was a $100 physical and she literally said, "The appointment is $100 and since you don't have insurance, you will have to pay that right now. How exactly do you expect to pay $100?!" as if it was some especially obscene amount that no person could possibly prepare for and I was about to ruin her day

[@IrisRiedel6]

What was her reaction when you paid or showed proof of payment?

[@athenahayag8115]

@@IrisRiedel6 yes I want to know too

[@__lowkeycrayz__6185]

Ditto

[@liamwatson6789]

​@@athenahayag8115 don't think we're gonna find out anytime soon

[@rusokana3642]

@@IrisRiedel6they don’t care, they just like to scream to ruin your day

[@ana478j]

I've gone to the doctor's a few hours ago and it's infuriating how accurate this is

[@TANG3RINE95]

@chad007. You're not gonna believe this...I'm not clicking!!!

[@wabi_sabi52]

Roaring out to the whole room that this person is without insurance is so accurate. I usually find that they speak at a normal volume until it's time to mention what medications you're on--then they go up a few decibels. Hard to believe they don't get off on the power and control aspect and delight in making you uncomfortable/embarrassed. Caitlin is so spot on with these impressions, so funny.

[@bubbledreams6382]

Where the hell do you go to see the doctor?? How do those people remain employed there

[@babyturkey8342]

I work as a receptionist in a doctors office and we never do that 😂 we don't ask patients what meds they're on bc we're not clinical staff so we can't unless we are sending back a refill request then we ask the patient what med they're requesting. We have white noise machines above our desks and although it doesn't appear to the patient that we aren't being that loud, we really aren't. Majority of the time other people can't hear. Where I work I mean lol of course

[@willowtree7326]

They are trying to make sure you hear and understand them and that they have the right information...

[@faithful451]

It's because medications are critical and they can't risk being misheard

[@lartisteautravail]

I once had a receptionist do this to me and start interrogating me about my job. I had just left my job and moved home because I’d found out someone who was a parent to me was dying.

[@SayedI313]

Very accurate, except they don't say "sorry"

[@squeemdweem]

These are always spot on, the yelling when you didn't hear the first time 🤣

[@18mrcupcake]

Omg for real! Why do they always do that? Lmao this is why I am always anxious about asking anyone to clarify anything a second time 😂

[@TANG3RINE95]

@chad007. Again, not clicking!

[@literallyaghost]

​@@18mrcupcake the worst is when you have to ask them to repeat more than once, the cringe is nearly fatal 😣

[@lunasmissingshoes5372]

Bro something like this happened to a patient that came after me once, from what i saw i think he was a foreigner so he took a little extra second to process what was being said but his language is pretty good, he came in because his baby had a fever and i heard the receptionist asked how many months the baby is which he did answered pretty clearly, but then after some other questions the receptionist asked it again with a VERY loud and irritated tone like “HOW OLD IS THE BABY” like bro was perplexed and started stuttering it was horrible to see

[@PunchBuggyDreams]

@@lunasmissingshoes5372 I usually answer back with a mean yell and a half smile.

[@rorobear1940]

The way she slides the food past her lips 💀

[@Jax-jx5uu]

💀💀💀💀

[@GODisGood.8]

💀💀💀💀💀💀💀💀💀💀💀💀

[@Spatzenzunge]

Like... Whyyyyyyy

[@melissasaint3283]

It's uncanny, like a white blood cell overwhelming a virus. I cant unsee it.

[@nancy4366]

It's this > If all you people in the waiting room are going to watch me eat then I'll eat as disgusting as possible.

[@RH-tv9hk]

Nailed it. Her attitude has become more common the last few years and not just doctor's offices.

[@SuperLuckao]

Its everywhere. People MUST put complaints in writing. These types r not earning their salary. Just getting paid. Thu MUST put customer first and show you utmost respect to a customer.

[@AD-sn5en]

I’ve been a receptionist for many years when I was in my twenties,I was never like this lady lol. I’ve sat next to many,many coworkers like this and always wondered what makes them this way. I concluded it’s kinda like a power thing for them. Like they realize they have control over people,most who are pretty sick which makes them feel important, it’s most likely the highest position they’ve reached in life and they took it straight to their heads. I don’t care if you’re the President of the country,be kind and humble, it’s not hard.

[@AC-iw5mv]

❤

[@cpisarek4284]

It's 100% a power dynamic thing. They know there's no haggling, no going somewhere else to get it done cheaper (probably cause you'll have to wait months for a new appointment anyway), nothing to be done about the long wait time, and it's a problem that you need solved right then and there. So subconsciously, they realize the patient is completely at their mercy.

[@Dinadino994]

I’ve seen this too Far too many times , it is definitely a power trip , they were probably the high school bullies

[@JoeJoe-ju3zi]

Idk ive worked in urgent care at multiple locations and the receptionists were always really nice

[@Dinadino994]

@@JoeJoe-ju3zi how lucky joe

[@slightlyoffensivedadjokes]

weirdly this is one of caitlins most painful videos for me. I recently had a medical emergency where ive needed to have a couple appointments with a bunch of different places, and the constant anxiety and frustration with these gross, incompetent receptionists who were the most judgemental, self absorbed people ever got to me. everyone talks abt high school mean girls who decide to become nurses, but man, medical receptionists aren't too far behind those girls.

[@YourIQDoesntMeanShitToMe]

I know exactly what you mean. I'm with you against these useless and borderline sadistic humans.

[@ihnmefgfu16428]

Last time I went for an eye check, not only the receptionist but even the doctor was so rude. Infact i haven't encountered many nice docs. I think medical workers are mostly stuck up people. Idk why. The rare kind ones do seem like angels tho.

[@ryangood9158]

Tbh most of the mean girls i went to high school with are receptionists now lmfaooo

[@transformers_quotes5738]

"For by grace you have been saved through faith. And this is not your own doing; it is the gift of God, not a result of works, so that no one may boast." Ephesians 2:8-9 "for, 'Everyone who calls on the name of the Lord will be saved.'" Romans 10:13

[@aiai-j7i]

@@transformers_quotes5738 Lordy Lordy! Janet just turned forty! Romans 69

[@AlanToigo]

For me, it’s the reaction to how early the patient is. That 3 pm appointment means that person is likely going to be waiting for an hour. The response of the receptionist as she stares as the computer clock wondering how to prepare this person for a long, drawn out waiting room experience killed me. So funny and so accurate.

[@sewstinkincute]

And that patient is probably going to stare at her while they wait and/or try to make small talk

[@lucasgdrezes]

I go through this as a recepcionist A LOT. I'm glad we don't have a lot of appointments but people always ask me: Do I have to wait for a while?

[@kristynkazumi]

@@sewstinkincute And come up to ask how much longer 2+ times

[@sakurachristineito6428]

It's the "You are EARLY" part that they always say...hahahhaha it's like of course the patients know that!!

[@HumblyDumbly]

And then she says the doctor will be with them shortly at the end haha

[@DinaOnyu-ih7hw]

This is so true. Our receptionists are rude, dramatic and toxic. They are annoyed with the most minor thing that really has nothing to do with them and always go to the back office and dramatize the interaction and label the patient as stupid and incompetent.

[@m.s.769]

Raising your voice when informing the patient that they will have to pay out of pocket because they don’t have insurance perfectly captures the needlessly cruel humiliation the poor patient must have felt at the time. Doctors, if this is your receptionist, fire them.

[@fianna2981]

Or because it’s the most important piece of information for the patient to retain and they want to make sure they hear it. 🙄

[@izziestevens5835]

I remember this so badly! I was in high school and I wanted to get contacts. My dad took me to our annual optometrist appointment with my two siblings. The lady told us that for contacts, we’d have to pay in cash because Medicaid didn’t cover contacts. I was so mortified! I felt like she honestly said that LOUDER! I was so embarrassed and wanted to cry. I thought I was getting contacts and right before I had the exam she told us to pay for the contacts test. Now that I go to the Dr. without my parents, isn’t is routine to ask for insurance while scheduling an appt or at least before your appointment? We had already gone there, so shouldn’t they have already known that we had Medicaid? I just feel like the lady could have handled it differently.

[@raquelr8775]

Doctors are not any different. Pleasssseeee. I did my Master of Public Health and I am not gonna lie, I greatly regret going into healthcare sector. The entitlement and unprofessionalism of those goons drives me nuts. Let’s not even begin with how healthcare is solely business to many if not most of the people in the field (or controlling it).

[@Jptg_76]

@@Melissa-kg1uxif it’s so important, why not give it to the patient in writing, or show them on a screen with a privacy shade so only they can see it?

[@mitzara25]

exactly do they specifically hire them to be annoying

[@Erinski]

This is the most non-relaxing ASMR video I've ever watched.

[@therubbishwizard]

I am Australian, and i'd also agree they're very nice and helpful. Thank you medicare?

[@93mr.k]

OMFG JWKFLNAKFNASLFNASFNASMFNSMFNS

[@katarinabenc8648]

Fucked in the head by liking only demeaning mean asmr 😭 i watched this 3times

[@nicolehuff8455]

😂

[@MOLLYLUNCHCO]

I was thinking the same thing haha though, despite everything else, typing sounds will always make me 😪

[@virginiaandrade8009]

I work as a hotel receptionist and I feel called out for constantly being caught while eating. We don't get a lunch break! And yes the suppressed irritability is real on a whole level.

[@etcetera1995]

I'm willing to bet the repressed irritability is a consequence of not getting a decent lunch break lol

[@fb1000000]

That’s crazy, do you work in the US or Europe?

[@soultalkwithlay]

@@natureloversadventures7335 not necessarily. Where I live adults are not legally obligated to a break of any kind. Most of the companies I’ve worked with have their own policies on breaks though.

[@JH-vy7uy]

@@natureloversadventures7335The US.

[@kaktusdesiberie7196]

Do clients treat you in a way that makes you irritable or are you irritable by nature?

[@oa4032]

America, I'm sorry! How can you have the world's biggest economy and not have free health care, despite all the taxes?!

[@wandervision69]

Because we are spending all our money ensuring your country doesn’t get taken over by Russia, china, Iran, or North Korea while your money is not going to military

[@michelelein9094]

I love how they treat you like a "problem patient" when you arrive early for your appointment, but when you're late, they're so polite and understanding. I'm ALWAYS early for any appointments I've made, and I can't count the number of times I've had this exact same exchange with doctors'/dentists' receptionists. And no matter the question, they always ask "Do you understand?" while nodding encouragingly, as if they're talking to a five year old. It's so annoying, and feels a bit like I'm being condescended to.

[@jeyyran]

The 'do you understand' is sooo fucking annoying. Like sorry i didn't get what you mumbled behind your mask and the plexiglas separator because the other receptionist is having a phonecall and it's LOUD, not because i'm too dumb to understand the concept of sitting in a waiting room -_-

[@vk2ig]

Tell them that you oversit - see what their reaction is

[@marissasue319]

​@@vk2ig what's oversit??

[@youtube6817]

@@vk2igtf is over sit

[@willdejong7763]

@@marissasue319 Are you trolling or do you really not comprehend?

[@blueviolets52]

This is SO accurate, especially repeating back personal info loud as hell... I'm convinced receptionists go out of their way to do that 😅

[@hithere5039]

I honestly think it's just a side effect of working with the public. They switch to a louder voice to explain things (e.g. a script) so they can be beard more clearly. You do have to explain things a certain way to people, otherwise they tend to throw fit. But, this could just be them being a dick. Idk.

[@CJW0056]

​@@hithere5039 I'm sure many of them automatically raise their voice out of habit of talking to elderly people without their hearing aid in.

[@cathieludemann5879]

This reminds me of my pharmacy where they call out your name and the medicine that was prescribed for you.

[@blueviolets52]

@@cathieludemann5879 yikes 😬

[@silverxstar01]

@@cathieludemann5879 Oh wow. I worked at a pharmacy and the first thing I learned on my first day was to NOT do that.

[@skullisbones]

the way she holds her mouth in that pose even when eating the mandarin slice is so cursed. masterful work as always

[@kage99]

thank u for this, i was wondering what she was eating 😭😭😭

[@MEOWalina]

I thought it was a massive peanut 💀

[@TamaraKane]

It's some kind of puffed...corn snack? I don't know. I just don't know, guys.😢

[@sann5146]

@@kage99 same! Only on this like sixth viewing I finally figured it out 😂

[@paulrath7764]

1:38. should could have made it even better by slurping through a straw on a big gulp

[@JoeyVSupreme]

I’m a tech for an ophthalmologist, and receptionists can be super hit or miss. They’re either great and love to help patients however they can, or they’re just there to punch in and out while doing as little work as possible. A bad receptionist can kill a good practice faster than a bad doctor can.

[@Ijusthavequestions]

True. I have never gone back to some places because of the receptionists. Rude as heck as if they never get ill. 😅

[@jshepard152]

Mostly miss.

[@syenite]

TRUE. I love love love my neurologist. But for about 6 months he had this terrible receptionist and I told him at one of my appts "you either fire your receptionist, or I find another neuro." Thr receptionist wasn't there at my next appointment.

[@iAmLoVeDjEsSi]

@@syenite I love to hear this so much! 👏 🎉 success

[@Psychiatricnerd]

Literally just today made a whole appointment for my daughter and based off the receptionists attitude on the phone, immediately scheduled at another place. I’m also in the medical world and it is so true that professional front office staff are vital to a business.

[@not.listed]

Saying the parts you want to hear quietly, but saying the personal financial information loudly. Yep. Prefect!

[@TigrisAquino]

The half whisper, the yelling that you have no insurance and the way she’s physically annoyed that you have no insurance. So accurate

[@ChrissyBeTalking]

😂😂😂 Omg! The do you understand?! And the long amounts of typing. The #sigh as she typed. I’m crying. 😂😂😂

[@yashnigam6]

Not to mention loudly proclaiming that you’re here to have a mole looked at so that everyone in the waiting room can hear, ignoring any consideration for privacy really hit the nail on the head.

[@shelleybunton3661]

Why would anyone care if they had insurance or not. I know I wouldn’t act that way. None of my business. Publicly embarrassing someone accomplishes nothing unless you have a superiority complex.

[@daveporter9222]

Nailed it. I thought it was just me. Wondering what did I do to piss them off. Thank you so much for this one. Makes me feel better next time I have to deal with this situation. ☮️🇺🇸

[@alexandriasholtis4128]

It’s when you walk up to the receptionist and they don’t even look at you or acknowledge you at all so you just stand awkwardly at the counter until they decide you are worthy of their attention.

[@Recklooseranch]

I have this occur at my mental health clinic. So I sit down and just call them to tell them I'm there...then to reschedule I do it through email. I actually never approach the counter anymore.

[@elblondie69falconer65]

This is so true I feel like they want to see you squirm

[@harriedsloth4399]

​@@Recklooseranch But it's an MH clinic, there are lots of ways to get creative and have fun with this scenario and get away with it. I don't go there anymore, but I used to get about 3 inches from the glass and do a frozen, manic, jack nicholson smile that everybody in the waiting room would laugh at.

[@impurekeeper7857]

I instinctively looked around nervously when she raised her voice while giving private sensitive information. I’m home alone.

[@tylerchristian3557]

Only missing the "the doctor is running a LITTLE behind today" that means an extra hour of waiting

[@itsybitsy999]

And the receptionist on her phone while you're just waiting for them to look up.

[@joem715]

She forgot to verify the birth date, address, phone number, and pharmacy.

[@dreakaliarodriguez481]

We had a receptionist like this. She was full of drama and ended up taking medical leave for a month due to her Facebook being hacked. She’s no longer employed with us. 😂

[@_Short.Butch_]

LMAOOOOOOO

[@undercover_idiot]

What?! 😭😭

[@RachelleBeyer]

She took medical leave because her Facebook was hacked 🤦🏼‍♀️ How did she even get approved for medical leave? I guess she would have had to state anxiety or something. Good lord. Try going to work everyday with a 50% chance of getting a migraine.

[@kiratheelf772]

That second sentence gave me whiplash

[@s0ledadSperanza]

DUE TO HER WHAT 😭😭 !!?

[@ClaudetteMiss]

I love how she gets louder when she says "you'll have to pay out of pocket"😂

[@tdeo2141]

Gosh, this is so realistic. It's like we are being held hostage by passive-aggressiveness as soon as we step into the realm of the clinic.

[@ClaudetteMiss]

​@@tdeo2141I agree

[@marsbars12]

So accurate! It’s like, we all know what self pay means. Thanks though. 🙄💀

[@Izinaima]

Then you have more people on your side when the patient comes back and says: “I didn’t know I had to PAY!!!” 🤦‍♀️

[@futuristicgirl14]

I once saw a receptionist get bullied by old people for having to pay out of pocket and I think this attitude is a defense mechanism

[@breezyncj]

Now I only have work experience in food & bev, hospitality, but I can't imagine someone feeling truly "bullied" by "old people" lolol

[@thatboybear]

Bullied to do…what? Were they forcing her to pay for them? Giving her a hard time, I can see. Being demeaning and demanding, very possibly. Bullying? Don’t know that that term applies here.

[@brandig2906]

@@breezyncj I second that lol

[@alexanderg1935]

I love how you tried to frame this as a generational thing in the hope that it would rally support. Except that in my experience, elderly people are the most polite demographic to deal with.

[@tofujelly]

I think you are absolutely correct. People in these jobs get bullied for something that is not their fault.

[@janetownley]

Recently in my local,post office, and I swear I am not exaggerating: there’s a line waiting. A woman steps out of the back. She’s walking very, very slowly, a shuffle, and her mouth is COMPLETELY JAMMED with something and she’s struggling to chew it and get it down. People in line are speechless. She stops walking for a bit and just stands chewing. Gradually she approaches the counter and manages to say “Can I help you?” in a muffled, yet clearly resentful way. I mention this because I had never in my life seen someone at work, on the clock, on duty, at a customer service job, have THAT MUCH FOOD IN HER MOUTH. Our tax dollars at work

[@marsbars12]

I worked as a receptionist and the literal WORST was cheerfully telling people their balance when you know good and well the care didn’t match up to the charges. “Would you like to pay part or all of that exorbitant bill from your last appointment where we had the audacity to reschedule you because you were 5 minutes late for follow up on your ✨sniffles✨ but this time you checked in 5 minutes early, but had to wait for 30 minutes before going back to the room then waited for another 30 minutes for the doc to come in and say “Hi how’s it going? Nose dried up yet? Okay great see you in 6 months.” 💀💀

[@zannejae196]

Oh my.... I always wondered if the receptionist had an opinion on this stuff. Thanks. It's nice to know not everyone is brainwashed.

[@KiKi-tf8rv]

@@zannejae196 Of course we do, we hate it. The doctor is the one who makes the stupid rules. We have absolutely zero say in office policy.

[@timopper5488]

Oh I’m sure **that’s** never happened. 😉🤣🤣

[@bigol9223]

This is why I don't go unless I'm very concerned and let them figure out their own payment.

[@staceywilliams1863]

Fuking joke!

[@PM_90]

Went to get a blood draw in Oregon. Place was empty and the receptionist was talking to some guy in the back. I walked up and she looked at me and said “you need to wait in line on those circles” (she literally had me stand on a circle, so she could finish her conversation and then call me up) Once she checked me in, I asked where I should sit (there were multiple seating areas for different appointment needs (one area was for xrays, etc): she ignored me. I asked multiple time and she just acted as though I didn’t exist so I just sat wherever. Some people are loathsome creatures.

[@hithere5039]

Maybe she wasnt chatting necessarily, but speaking about something work related? Unfortunately with customer facing jobs, you can develop certain pet peeves, usually rooted in some prior valid frustration that likely has little to do with you at all. Especially with how she ignored you. Im inclined to believe that receptionists like these dont act like assholes because of day-to-day frustrations, but more so because belittling sick patients is the only power they have and it went straight to their heads.

[@rainacherienne1010]

Did they call you in, or couldn’t find you because you were sitting in the wrong area 😂

[@justincase4812]

I woukd have left on mere principle, not without first explaning what a detestable c**t she is.

[@ginasmitasin479]

Name the office! I also live in Oregon and would want to avoid this person. I guess I’ve been lucky and only encountered awful people like this a few times in my 65 years. Sitting in the waiting room I saw a mom take her two pre-teens in and they only asked the girl to weigh in. I mentioned it to my beloved (15 years she took care of us) doctor that this is how we start teaching girls their weight matters more than anything and that I hoped they’d make a change. She was open to talking about it. Possibly the brother wasn’t actually there for an appointment and the mom didn’t trust him to behave by himself or he was uncomfortable (I hadn’t considered this when I brought it up). If we see or experiences someone acting like an ass in an office I don’t think it hurts to bring it up to the higher ups. They could be losing business because of this person and have no idea why.

[@IanMay-g5u]

I had the same in UK. Rude old cow, when I was in for a worrying internal exam. I literally walked through the full waiting area with my arse showing because they literally explained nothing of the situation to me. That is the beauty of having no sense of shame in life. I got the old bag's attention then.

[@SharkForge29]

You literally never fail with these. You have such a deep understanding of the mannerisms and tones of voices of all these scenarios you do. You are seriously talented... and unbelievably hilarious haha.

[@saracantrell7071]

It's SO TRUE.

[@ZeDitto3]

she shape shifted her face for this one specific role. Literally how. It’s like she’s using a whole different set of muscle groups to play a receptionist

[@mrengulfeddirector]

I thought the exact same thing. It's like she narrowed her face to play a sharp, condescending character. Fit very well.

[@shady1137]

She probably opened her jaw slightly and sucked her cheeks in a little

[@brecky384]

It’s so affirming to see that other people have this experience with medical receptionists sometimes. It makes me feel less alone ❤

[@-wi7ci]

Same!!

[@jokerpilled2535]

Every doctors office needs to have a “Karen” to set these type of people straight.

[@adjess25]

@@jokerpilled2535They ARE the Karens.

[@professional.commentator]

Some receptionists can be super nice and friendly, usually if they're new and young-ish, but others can be passive-aggressive for literally no reason.

[@sarahbasto6520]

It's because they don't have (proper) s3x.

[@nonai7897]

There is a reason, some people are a pain in the ass and we get fed up with them

[@KG-gg5pj]

Then change jobs.​@@nonai7897

[@KG-gg5pj]

Then change jobs.

[@nonai7897]

@@KG-gg5pj Are you addressing me or the op? I don't work as a receptionist anymore and stop saying that as if it was so easy. Plus someone has to do the job anyway

[@trekkie-cat]

In Australia, we just hand them our Medicare card!

[@lauralagier9404]

“Do you have insurance” “No” *stares intensely* “OKAY….” Absolutely perfect 😭

[@rainacherienne1010]

Like half of people don’t have it and they’re always surprised.

[@eyalreiss294]

i was between insurances and they all looked at me like poor bby 🥺

[@loverofmyths]

The way the life left her eyes when she said "no insurance" was amazing

[@zid902002]

1:15 The fact that they never fail to ANNOUNCE OUT LOUD what your health problem is that you're coming in for should be sueable for breaking HIPAA

[@hazeld3703]

My parents had to get an STI screening to be eligible to adopt, and the receptionist announced to the *entire* waiting room that “The Doctor will see you for your ___ testing now”

[@jenniferhiemstra5228]

Hate to break it to you, but that’s not a HIPAA violation. Ride and immoral, sure but not technically illegal.

[@JimRaymond-t4t]

Whattya expect the idiot was probably screwing up orders at the drive up last month 😅

[@fredflintstone2234]

Give this woman an Oscar!! Master performance!

[@MoonlightMenagerie]

I used to work as a medical assistant and when I tell you my coworkers acted JUST like this. I only lasted like 7 months before I dipped and never returned to the profession. It was so awful. Edit: on top of that, it was literally right as the pandemic started so just … all around a very bad time.

[@crudlucasconsigliere4084]

Same... everyone (except for two co-workers and the doctors themselves) was so weird and unfriendly that my anxiety couldn't take it. Also I said "God damn it" in front of them once and one of them proceeded to lay into me like I had said the n-word. Weirdos all around. (Like that's not even Gods name.)

[@janedoe4305]

Girl I also worked as a receptionist percicely for the duration of it😂

[@taylorg8509]

​Same for me doctors nice , other office people not nice at all

[@kuritheking]

@@crudlucasconsigliere4084 they all act like they’re barred the fuck out but it’s not working. I hate doctor’s offices for this reason.. absolute insanity

[@darksu6947]

​@@crudlucasconsigliere4084 Like, what is God's name, bro?

[@AnneMolly56]

You forgot the part where you first stand in front of the desk for 30 seconds while they ignore you and type on their computer, and also the part where they answer a phone call in the middle of your conversation! Lmao

[@bibliolov]

I think they have to answer the phone. Main job of the receptionist. She could say excuse me though.

[@captainofmysoul6162]

@@bibliolov when I worked at 4 star hotels, we were taught to always acknowledge the person in front of you within ten seconds, even if you were currently on the phone. When I get great customer service, I applaud it. When I do not, I have an issue with it.

[@aquablue3625]

Truth

[@aquablue3625]

​@@captainofmysoul6162 hotels are very different then Doctors offices.... Doctors offices are awful typically

[@jeyyran]

i don't mind the phone call, it's more that if i'm at a doctor's office for the first time and i don't really know where to go and what to do, it'd be nice not to stand there like an idiot for three minutes before the receptionist finally decides to take a second out of their day and tell you that you actually need go over to the other desk and have their colleague check you in 😭

[@ghengis430]

At my doctors they shout "WHAT'S WRONG WITH YOU"?Am always tempted to reply with bubonic plague.

[@LeratoM98]

😂

[@bordereau1]

Answer Leprosy the next time

[@pricklypear7516]

If you're still walking, your bubonic plague is actually treatable. AND it isn't highly communicable. Try Ebola or, better yet, Hantavirus next time.

[@kat35lulu88]

When I was a teen and my mom would go with to Dr appts she was all so willing to yell out what my issue was to whoever...... as soon as I could drive mom was out of the picture......old bat. Not sorry!

[@allylou5151]

😂😂😂 I actually might do that one

[@James-d9z3i]

This was actually more polite than most medical receptions.

[@tyfraserweeks9216]

This one seems really personal. It gives me the impression that Caitlin recently encountered this exact receptionist and paid her $975.54.

[@Rontlens]

Either she's a mean girl or she's dealt with too many people freaking out about the bill after being repeatedly told how much they're gonna have to pay.

[@VampirePumpkins]

And sometimes someone will have insurance, but it doesn't cover part of the bill or there are co-pays and you tell them about the copay beforehand and then they still ask you later WHY do they have to pay that if they have insurance. Like, idk talk to your insurance

[@lexinicole4317]

Personally I find it absolutely stomach churning that receptionists/desk staff feel the need to excuse this behavior by saying “sometimes a patient doesn’t pay/pretends they didn’t know the price.” And??? Does them being broke while also needing medical care affect YOUR paycheck? No, no it does not. So how about a little empathy for your fellow human who is having medical problems you don’t know the extent of and is obviously broke enough to try to get out of paying for something they medically need. Like, fuck off. This isn’t going to a fancy restaurant and trying to leave without paying. These are often sick people who need help. Disgusting.

[@thejhonnie]

anne, tell Alex to say hi to John. fellow Caitlin enjoyer 😎

[@drendrendren5359]

@@lexinicole4317 you have commented on this video three times already. Log off and go ride your horse or something

[@thetranspersonalalchemist]

Omggggg. It was funny but so depressing. You really nailed the dehumanizing affect of your ability to be seen by a doctor having everything to do with whether or not you are privileged enough to be insured or to be able to pay exorbitant amounts of money. The only thing missing is the doctor seeing them for five minutes, announcing they are just fine or that they don’t know the cause of the patients issue, and sending them home without help.

[@stuff1784]

“I’ll have to refer you to a specialist.”

[@luudupree22]

@@stuff1784 YES omg

[@melissasaint3283]

😭😭😭

[@virsapiensfortisest922]

💯

[@dmcboston382]

Yes! And you nailed the whole experience with the doctor 👏👏👏

[@dan20247]

Tbh I feel like this person is acting exactly the way you would act if you worked this job. Dealing with older people hard of hearing all day, so she's used to just projecting the important stuff loudly and doesnt want to repeat herself more than once. Definitely have gotten people with no insurance shocked by the price tag so she needs you to fully understand you're gonna be charged a lot today.

[@martinconcagh3207]

As some who used to work at receptions, I relate to this horrid woman a lot. The shift in tone at “…no insurance?” is not about her looking down at the uninsured pleb, it’s that him being uninsured means an extra minute of admin for her to do.

[@fascinatedbyeverything]

I'm suprised to hear that. I would think self-pay would be less admin since you're not chasing down another company for money.

[@potassium8759]

@fascinatedbyeverything you already have to chase them down for the other 50 patients you saw that day, now you got to spend another 15ish minutes in total adding the uninsured dude in your pile*

[@Neveko]

Except for the part where she yelled that the person doesn't have insurance and announced to everyone in the room how much it would be without it but ok

[@luxitos2867]

Yeah but yelling it to try and shame the patient got her a spot in Hell. She even repeated it, "NO INSURANCE"

[@autumnaltumn]

@@potassium8759 I mean I'd love to have insurance so I can stop inconveniencing the receptionist but I promise the $900 bill is a bigger inconvenience to me 😅

[@GamerSisters]

I'm Canadian so I don't have the insurance thing for most medical things, but this is still extremely accurate otherwise. They talk so fucking quietly unless its like super embarrassing or personal stuff or if you say "what?" ONCE, then all of a sudden they're almost screaming at you. It's horrifying, this gave me anxiety and I literally have to take a doctor's appointment soon.

[@abcdeshole]

Elderly people consume most healthcare resources, and a lot of elderly people don’t hear so well, so healthcare receptionists are probably used to assuming that they have to yell at someone who says “Pardon me?” That said I’ve never had an interaction anything like this with a Canadian medical receptionist; there’s nothing to talk about, you just hand them your health card.

[@GamerSisters]

@@abcdeshole Yeah I know the reason behinf it is because of elderly accomodation, but idk i guess you got lucky lol

[@yeeaahhzz]

@@abcdeshole For real, no matter what clinic in Canada: the lab, specialist, even if its at a hospital dept, its hand over card, take a seat & wait to be called. The end.

[@shavedparmesanprosciuttoan4317]

I once went to urgent care to get treated for gonorrhea. The receptionist asked me what I was there for and I said “a gonorrhea shot” very quietly, but I leaned in, and I know she heard me. But she proceeded to announce it to the already packed waiting room and then proceeded to ask me very loudly if I needed to be tested for any other STDs that day. I was so humiliated. I had just found out my boyfriend of 2 years cheated and gave me gonorrhea. I already wanted to die. I say down at the only open seat, the one directly facing the receptionist and sobbed. It was cruel.

[@peachpengu2224]

I'm so sorry that happened to you 😢 what an asshole 🤬

[@anacorreia8058]

Leave a bad review to places like that. Receptionists like that need to be fired, and the only way they’ll be fired is if you impact the income of the doctors office by leaving a review

[@Liesel925]

That's awful!!!

[@FreakingRandomName]

Fuck that, i would have turned my back and left in that instance.

[@LiveTUNA]

They are notorious for violating HIPAA laws by doing this. I have several chronic illnesses and I see my specialists regularly every month so they can evaluate the progress of the diseases. Every single time I go in they ask "why are you here today?" And I'll explain that i have lupus/RA/APS and I'm here to see the DR for evaluation. They always say something stupid like "Well, everyone that comes here has lupus, what is the reason for your visit?" They say it very loudly, enough so their coworkers can hear her "roast" me, just to embarrass me. I hate talking to medical receptionists because they treat sick people like subhumans and they are always so incredibly rude. Without us sick people you would not have a job..i just hate it.

[@englishincontext4025]

And every one of them, in their heart of hearts, truly believes they have a medical qualification equal to that of the doctor.

[@Dawnrunner42]

Like a military spouse demanding a veteran’s discount

[@Selenawannabe10]

Not her borderline yelling the patient’s business 😭

[@allieherba]

The mumbling too quiet to hear followed by annoyed half-yelling at having to repeat themselves is TOO ACCURATE

[@Ur.Pretty.Strawberry]

I have a legitament fear of receptionists

[@turdferguson2982]

I feel bad for the house full of cats that she goes home to.

[@MellyMae44]

You should do a version where the appointment is for 3 pm, the patient shows up at 3:03, and they are told they can't be seen because they are late (even though in reality the doctor is roughly 45 min behind because corporate healthcare requires double booking appointments so you weren't going to ever have been seen on time anyway).

[@MsVicki73]

Right? Like you HAVE to be on time but the doctor doesn't.

[@sereneworld8675]

Word. I was running like 5 minutes late and when I called to let them know they told me they already canceled my appointment like what? I’M a receptionist and I always give guests a 10-15 minute grace period before I count them as not coming

[@psps2034]

@@MsVicki73 So what? You are requesting to see the doctor. It is you who needs to be on time. The doctor is late because of all the other patients. They have offered YOU an appointment so you should be on time.

[@psps2034]

@@sereneworld8675 Thats totally incorrect. Imagine if EVERY patient was 15 mins late?!

[@psps2034]

What a selfish comment. 3.03 IS late. Tough. Imagine if every patient was 3 mins late on top of the doctr being late. Have you thought one of the reasons the doctor is late because every patient that morning has arrived "a few minutes" late?

[@vmd0734]

I love how she’s eating a tangerine but she cleans her hands and legs as if there are crumbs in them 😂

[@StephanieJeanne]

That voice!🤣 I love the whole attitude. It's so true how they look at you when you don't have insurance, and the volume goes up when they talk down to you. 🙌

[@Lexibell9]

Her face when she leaned the patient wasn’t covered by insurance 😂😂😂

[@trueblueedits4673]

You know you’ve achieved peak comedy when the way you eat a mandarin slice can evoke emotions in your audience they didn’t even know existed

[@muriel5826]

Haha🤣

[@natalieshb6576]

Omg the passive aggressive voice and the chewing are so on point I can’t 😩

[@araoren]

The way she got louder so everyone could hear that the patient had no insurance 😭

[@Nopadope]

I always ask people like this if the real receptionist is on vacation, I doesn’t help but I feel better.

[@amanda_marie1643]

I am chronically ill and this brought a huge smile to my face, thank you 😂

[@susanw9630]

Living in England, we don't have the issue of being without insurance, BUT doctors' receptionists here have also perfected the art of obstruction. It seems to go with the job. My now late father summed it up well when he wrote to his doctor to tell him he had "one receptionist and one rejectionist"!

[@brandonhealy7158]

😢💝

[@YourCapyFrenBigly_3DPipes1999]

Imagine living in a place where healthcare is a right. What a concept. Nah if a corporation can't attempt to bleed you dry then you don't deserve to get the thing. A much more civilized ideology, of course! Edit: ofc the point was that you guys have some crazy receptionists tho.... Which is wild. What is going on in the medical field lmfao? Is this where petty passive-aggressive people go who haven't managed to get their college degree yet and want to take out their angst on innocent patients?? Apparently 💀

[@Random-sk6hm]

Fellow Brit here and yes, it seems to be a universal experience 😔

[@jonathanwright5338]

Computer says nooooo

[@xxxxOS]

NHS receptionists treat you like a thief and a bum because our healthcare is 'free' they act like they are doing you a favour and will go out their way to take all their frustrations of short staff, bad wages and lack of efficiency in the NHS out on you and not their private bosses and higher ups lol a receptionist was just fired in my local GPs office for treating patients so poorly. Everyone in my town knew who she was and disliked her as a receptionist. She was actually notorious at being cruel and power hungry. Her name was Karen which was the cherry on top. If any NHS doctors, nurses or receptionist read this I would just like to say you all need to be better

[@KamathVaishali]

0:25 Why do I have this feeling that despite all that typing, she has misspelt the last name?

[@CarlCiullaBenavides]

I am a nurse at a family medicine practice and this is 100% accurate

[@XavierGuillaume]

I feel like they need customer service training monthly if that shit goes on. 😂

[@Cwgrlup]

Actually, PCP can’t afford RN’s. We’re too expensive. Quit calling yourself a nurse.

[@CardiniPanini]

​@@Cwgrlup Summary of this exchange: "I'm a nurse" "NUH UH"

[@arkyboy14]

So then why do doctors overbook patients and why are there such excessive wait times? It's like the doctors and nurses think they're time is more important than the patient's time.

[@CarlCiullaBenavides]

@@arkyboy14 don’t blame the nurses… trust me, we don’t want to be running around all day taking care of 100 patients. It’s the doctors greed.

[@sunniedayz2450]

She's so good at playing these characters that it legitimately triggers me

[@afuantics175]

I worked in a doctors office for several months and this is insanely accurate like the reaction to you being early, the insurance, and the repetition, voice raising and overall tone is so spot on😭😭

[@JF098]

The very subtle happiness when she realized we have no insurance

[@BrandyVerdon]

The irritation and jump to actual yelling when having to repeat something is sooo spot on

[@qwissy]

I never understood why they seem to take me not having insurance personally??? Like why are you mad I'm broke?

[@LMAOBLACKPEOPLE]

As someone who has worked in medical for years I’d say it’s because we have dealt with so many abusive patients who take the cost of healthcare on us healthcare professionals. It’s sort of like bullying the minimum wage worker at a store because you’re mad about store policies the employee has no control over. I make $29 an hour which, where I live, pays just enough to not live in poverty. The doctors make hundreds of thousands a year but they would never have to put up what we do. I used to be extremely empathetic when patients couldn’t afford their treatment to the point it affected me negatively. I took a break from healthcare for a while, came back and now I know it’s best to just not at someone in the eye and become cold/distant if they can’t afford what’s being prescribed. Anyway, if you’re still reading thanks for listening to me vent and I hope I shed some light on the defensive attitudes of medical receptionists / staff.

[@NewOldEBM]

I'm just bewildered by Caitlin's range of acting skills, she seems to do everything so well! PS - maybe I'm just lucky but all the receptionists I've run into in Australia have been lovely

[@lilyhalter8443]

Australia is way cooler than the US, everyone there seems chill and hardly ever uptight like props to you guys 😃

[@ZombalayaQ]

It's because you're in Australia lol

[@cosmicmuffin322]

New Zealander here and same, she is always in her 50s, her name is always Robin, you can tell she is a mother by the way she smiles and remembers your name, she has practical, capable hands with lots of large rings and a heavy gold bangle from her husband of 30 years, and as she hands you the receipt and your prescription she will say "Lovely to see you dear!" and she really means it.

[@laurasauraus0350]

@@cosmicmuffin322 spot on

[@lewis6180]

The Australian one would involve, depending on the age, either lots of "Yep, no worries!" or "OK, dahl!"