The Uber Killer | The Case of Jason Dalton

[@Brandibb]

"there's a guy hitting cars and driving erratically" 911 operator, "yeah, what do you want us to do about it?"

[@MrPoogly]

But if he added that he was fixing to shoot him that 911 operator would change his tone.

[@MrJC1]

Im surprised uber was not grounded at that point while they figure out what is going on. But hey... the world is screwballed. Anyone ready to sort it yet? Wakey wakey.

[@paulg3012]

If he said the dudes car smelled like weed the SWAT team would have been on him within minutes.

[@ladyboywonder9139]

“ can you send us a pizza ?” “ you’re under arrest for misusing emergency service

[@skepticusmaximus184]

@@ladyboywonder9139 "But it IS an emergency. I haven't had anything with cheese to eat for over three hours."

[@ralphlewis8254]

Guy: "There's a dude driving like a maniac, I literally had to jump out the car." 911 operatior: "I mean like, what do you want me to do about it?"

[@issypitcher7711]

“Yeah yeah yeah, I heard you. But what do you want me to do about it?” I hope she was fired.

[@eliaskarasik194]

Yeah what the hell Was he supposed to say to that

[@starkreactor82]

yeah that 911 operator was snarky.

[@kourtneydouthard-becker1501]

🤣🤣🤣🤣🤣💀💀💀💀💀

[@kourtneydouthard-becker1501]

@@issypitcher7711 lmboooo

[@TheRealGuywithoutaMustache]

Jesus, I didn't know 911 operators can be really dismissive like that

[@Omegascithe]

Exactly what I was thinking lol

[@PortCityBalrog]

Yea I'm not gonna call them when I'm trouble knowing they don't care

[@shawnaclarkson3402]

Oh man you're in for some shite then , there's a lot that would make your jaw hit the floor

[@VanessaJemmott]

Ive heard some ridiculous operator's on 911/999 line. Awful. You'd think they'd have some training (it's fucking urgent).

[@gremlinjerky8462]

Yeah, she sounded like she is in the wrong field of work...

[@patrickj4747]

Kudos to the first 911 operator. You're taking a worse roasting in the comments than Jason - and he killed six people.

[@jeneamcdonald6861]

@michael agree with the sentiment but that’s just an incorrect statement. in most cities it’s a vocational training program

[@mr.CooksBigly]

😂

[@JP_IN_TX]

@Patrick J...lol very true.

[@retard_activated]

Lmao best comment!!! 🤣🤣🤣

[@insidiousmischka]

Well, she done effed up pretty bad...

[@stt5v2002]

Remember that girl in your high school classes who rolled her eyes and sighed at everything? The one who didn’t care to learn and spent all day conspicuously demonstrating her boredom? Yeah, she’s a 911 dispatcher now.

[@HassanZargari]

Caller: this mad man is going to hurt someone! 911 dispatcher: _sighs_ whatever _eye rolls_

[@ErinJeanette]

Yes so true

[@rogerramjet6429]

You want what ? ................... Oh looky there. Im late for my pedicure. Thanks Bye.

[@BØØTYP0UNDER666]

Like 95% percent of these girls get jobs in fields that require empathy, patience and strong people skills. I swear every girl I knew that was like this in high school is in either the medical field, works with children/elderly or in the police force.

[@combatduckie]

i m afraid you may be right.....

[@someoneslick991]

It’s the father and son shopping for the sons first car that really hit me tbh.. what was supposed to be a great/proud moment for their family but instead some disgusting weirdo destroyed their lives for no reason.. makes me so mad

[@alleycatalog]

Yeah. That is heartbreaking.

[@TheScienceguy77]

Should have been shopping for a house that's not anywhere near Kalamazoo.

[@dcastillo2008]

This really got me too.

[@lauragad2517]

That made me cry.

[@askadrienne7679]

How many lives and families would have been spared if the first 911 operator did her job instead of being dismissive. 🤔 Were the operators held accountable for their lack of action and sense of urgency!

[@belladamex767]

......um, if my hubby had smashed his car, gets in another, he’s got a gun and said “expect to see me on the news tonight” I think I would call the police if not for his own safety.... I mean WTF was she thinking?

[@valsptsd814]

Right!? And when he comes home...?

[@frecklesthorn]

Seriously if my fiance or anyone ik came and said that i would call the cops fast.

[@belladamex767]

@@blahblahblahblah2837 ikr....she was just like, “yeah sure, ok honey, that’s nice, have a good night at work, I’ll watch the news”......

[@annepearce3089]

Absolutely- give them all the info and say don't come home.

[@lidlrini]

This was my thoughts exactly. Even without a history, if someone says "watch the news" to me with a gun I'm calling the cops and telling them what car he normally drives as well as what he took after. I can't imagine just sitting at home watching the news wtf

[@charlottesilver4901]

hearing that 911 operator seriously made me so angry! how is having to jump out of an uber from reckless driving not an emergency? and the fact that it ended up getting so much worse...

[@wcolautti]

Right? Jesus.

[@Emma88178]

Did you not hear Matt literally say to her that he just wanted someone on the lookout but he didn't want anyone arrested. She did her job exactly as she should have.

[@Emma88178]

@@wcolautti how was it her fault when she was doing her job.

[@sugarspiceandlottarice8877]

yeah you have to take a bunch of test to become a 911 operator idk how this woman passed

[@gotmynina]

@@Emma88178she was being a bitch, which i’m sure you sound like you know much about and she was literally rushing the victim off the phone. she’s useless

[@shellyedmb117]

Damn that first dispatcher was ready to clock out apparently. "Ok thank you. Bye."

[@PerkyHedgewitch]

Sometimes if they're really busy with people having strokes/heart attacks/broken bones, car wrecks/being abused/etc, so their frustration with calls that shouldn't be coming to them bleeds through. Though I understand why that person called 911, they should have called the police department directly. 911 is for when you're in immediate danger. To me, her tone of voice said " is anyone bleeding, injured, or on fire? Is someone directly threatening you? If the answer to these questions is 'no', then you should have called the non-emergency line.:"

[@suehowie152]

You could hear the pause/confusion in the caller..

[@Hisdudeness9500]

@@PerkyHedgewitch Driving the way he was described is an emergency. Lives are at stake, akin to drunk driving or waving a gun around.

[@Preservestlandry]

@@PerkyHedgewitch people were in immediate danger, he killed 6 people.

[@TheFlameHaze1]

Some phone operators aren't cut to be operators, I dealt with a pretty shitty one when I had to call the police and filed a complaint because of the same apathetic tone during the incident.

[@paigeadler683]

I think it is important to include that Tiana shielded those children with her body. She is a hero!

[@icquin-m]

Exactly what I noticed too! That girl was a hero that saved many kids that day and made sure the kids were safe. Shoulda been pointed out!!

[@heatherallingham7120]

IKR? She deserves a medal!! But he really didn't like to see her get attention and had to shoot his big mouth off to put the spotlight back on himself

[@_-.Everlast.-_]

Hmmm maybe.. 🤔 definitely very brave, but being the target is kinda different from being a shield. Running away would have worked too. 🤷 😂👍

[@paigeadler683]

@@_-.Everlast.-_ she did it intentionally to protect the children - there is a New York Daily News article that talks about it, and they also mention it on a few true crime podcasts

[@_-.Everlast.-_]

@@paigeadler683 no doubt no doubt, I'm just saying she was the target, not the children. 🤷

[@liammiller3011]

“so i just had to jump out of the car-“ “ya so like do u wanna talk to an officer or like.. Just look out for him?” Wtf kind of emergency operator...

[@TaurusWitch29]

Must be a trainee or something because lordt.

[@DodongoManoof]

LOL

[@jamesbond1231]

That's procedure. Do you want to report a crime or just inform us of the situation.

[@tonyahinrichs8828]

@@jamesbond1231 it is not procedure to be an asshole. I've called in a reckless driver and my 911 operator was not snippy at all. She just asked if I got the plate number, make/model and what direction they were heading. You know, gathering info to actually do her job.

[@burnabee]

@@jamesbond1231 is it? I feel like they're the ones that should make that choice. A panicked caller wouldn't be thinking straight.

[@kristicamp5353]

The first dispatcher, really needs to reevaluate her line of work. She is one of the worst, I’ve heard and could care less.

[@tiffanysantiago516]

Omg I thought the same thing when I heard her. It was like she was just about to get off work and didn’t care about anything smh

[@Ooh_PieceOfCandy]

You haven't heard the one of the dispatcher that listened to a woman drown in car while mocking her?

[@SH-jc1fu]

Desperate person: "Ive been shot in the head." Dispatcher: "Do you need medical?"

[@cheeriosforhonkies8867]

🤣🤦🏼‍♀️

[@Psyopcyclops]

“Dental please ma’am”

[@moonshine814]

Riiight 🤣🤣 "Would you like to speak to an officer?" ... 😩

[@rachelvillarim3279]

Lollll

[@rachelvillarim3279]

Person : Ive been shot in the head. Dispatcher : “where exacly in your head Sir?”

[@Treblaine]

"Hello, 911? I need to report a madman on the loose" 911 Operator: "Okay so what do YOU want to do? You're the expert. Here are two options and you have no idea what they really mean."

[@cjgroom109]

Literallt it was so unclear too, she should’ve said “do you want to press charges and take him to court, or just notify the police and have them deal with it however they want”

[@NigelThornbery]

@@cjgroom109 you’d be surprised with the amount of 911 calls they get on a daily basis for someone simply cutting you off in traffic or pulling in front of you from a parking space. What she meant, so you want to put it out on the radio, (have a cop keep an eye out and follow the car to wait for an infraction) or have a cop come to you as in take a report down, actively pursue the criminal and confront immediately.

[@autumnrenee077]

Yeah rudest dispatcher ever or maybe she was busy, but damn.

[@MartineH1]

@@NigelThornbery they are trained to do it.if lots of callings are not enough to make them knowing what to do with them, they are in the wrong place.

[@autumnrenee077]

This lady probably has been torn apart lol...hopefully just her voice and not identity. For all we know her kid was in an accident or she was about to poop her pants, lol just sayin’ she was unhelpful and unprofessional but feel bad for how much “Ethernetic” hate she’s probably received, on potentially the one bad day or call she took. Lol..just playing devils advocate, caller dealt with it very well though, good on him lol.

[@sheenamcguire5225]

Whoever the dispatcher was from the first call in needs a lot more training. Wow I don’t think I could’ve ignored that attitude

[@EricaMurica]

Training? Oh no you didn’t

[@fefyfona4318]

This whole thing could've been avoided or atleast less victims had the first call been taken seriously by the dispatcher. I wonder what they think of themselves when they hear their own calls and see the aftermath

[@kathykelleyskillercontent1795]

A big ol firing is in order actually

[@metchac]

@Roadrunner Girl totally! Not the right person for the job 😂

[@swampwolf]

Sister is a dispatcher and said yes that was very unprofessional. 911 doesn't mess around and is very, very strict

[@bethanyq913]

Imagine if they would’ve taken the multiple calls reporting a erratic driver seriously.. makes me sick

[@aj9530]

I love how a ridgid 911 operator can make the difference between someone feeling comfortable enough to ask for police help or not

[@haileygrey5047]

Not just 911 operators. I once called the suicide hotline (part of their slogan is if you just need someone to talk to) as I was not doing very well and had thoughts of harming(Cutting) myself and the operator told me that the line was for people who are going to kill them selves and she wasn’t able to “just talk to me” and needed to free up the line for someone who needed it. 💔

[@repetemyname842]

"rigid"...

[@WhatAWonderfulNameItIs]

@@haileygrey5047 Wow! Did you report that?

[@brendanwood1540]

@@haileygrey5047 If you need someone to talk to; just message me. I won't do that. I'm glad you realized your own strength without them though.

[@thebtchthathikes1008]

@@haileygrey5047 SAME THING HAPPENED TO ME I WILL NEVER USE THE VET HOTLINE AGAIN!!!!👎👎. 😤😤😤.

[@sarosaaaa]

I was in charge of the trauma surgical intensive care unit that night. Probably one of the most traumatic experiences I've had thus far in my career. I remember every minute. This is the first time I've heard the 911 dispatcher and I am appalled.

[@whitedragoness23]

Imagined of the operator had taken a report and describing of the car and person sooner.

[@annfisher3316]

Appreciation and respect for your care. I agree with you about the dismissive 911 operator. 😔

[@amber_Forever16]

Thank you for doing your job , it’s such a traumatic and mentally draining career and without heroes like you people would be dying at a much higher rate for things that could’ve been fixed in an or!!!

[@anikajain571]

Thank you for doing the job you do💕

[@Christian-xj5qc]

Your a hero

[@faded1to3black]

I'm friends with one of the victims fathers (Abigail). His little girl went through a lot of hardship, and was lucky to survive. After a few surgeries, and a lot of time, she was able to recover. I haven't spoken to my friend in a bit now, but last I heard and saw, they seemed to be doing ok, and she was able to get basically back to normal. I'll never forget checking in on him, asking how his daughters recovery is coming. Especially those first weeks. They also lost some family friends that night, but Abby made it through somehow. They thought she was dead because.. Well, in most occasions, where she was hit, it would have been certainly fatal. I still don't know how the doctors saved her, but I'm so relieved they did. RIP to the victims who didn't make it.

[@sarahk.9190]

glad to hear that she is doing fine :(

[@beckygonzalez3153]

Thank god 🙏🏼❤️🙏🏼

[@stacyrussell460]

Good to know she survived such a horrific attack. She is a very blessed girl & I wish her well.

[@faded1to3black]

@Jbone Philly we sort of drifted out of touch. Life took us different directions. I still count him as a friend, of course, but he's very busy, as am I. It is understandable, and he knows he can count on me if he ever wants to talk about anything.

[@PlayboyLude44]

I remember seeing her at K Wings games. That was always great to see. I worked at a school where Tyler went. I remember seeing his project in the classroom.

[@loosie5224]

One correction to this report. Victim Tiana Caruthers did not make a full recovery. She suffers daily from the effects of being shot . She needs help walking, has metal rods in her body and many other injuries that are permanent , endures physical pain everyday in addition to the PTSD she suffers. So many times in mass shootings people often forget about the surviving victims. Just because they did not die, doesn't mean they are going about their life without extreme difficulty. God bless this woman and the other surviving victims

[@ItsTimeToSaveAmerica]

Tiana's gut wrenching cries on the stand just ripped my heart out 😢 god bless and keep her strong.

[@CassilovesMocha]

I came to the comments to check for more about her... her cries in court were soul-shaking. 💔

[@austint7533]

I seriously blame the first dispatcher for not doing her damn job. If he had been stopped earlier maybe none of those people wouldn’t have been shot

[@Sam-go3mb]

(Not that you're doing this but) I wouldn't want to pin the blame of multiple murders on someone who made maybe one slightly rude comment in a moment of weakness.

[@cristal1460]

@@Sam-go3mb I don't think it's about her being rude, it's about her not doing her job properly, if she had been rude but still done her job maybe this could have been stopped earlier.

[@ChadRaush]

@@Sam-go3mb lol moment of weakness? She has blood on her hands.

[@Sam-go3mb]

@@ChadRaush lol that's the most dramatic overstatement I've read today

[@doomslayer163]

She plainly asked "Do you want an officer?". She literally did her job, but she was kinda rude. However, you've gotta look at it from her perspective. Some guy is calling 911 about traffic violations. I mean, if it was more than that, then he would've wanted an officer, right? Blaming her is ridiculous..

[@rustinstardust2094]

That poor girl testifying about what happened to her really got me. She went through this traumatic and painful ordeal, summoned the courage to sit in court facing the monster who did this to her...and then he starts acting crazy in the middle of her testimony. She was clearly terrified. I wish someone could have gotten up and hugged her while she was crying...

[@oksure900]

There’s a longer version on KZbin, if you can stomach it. She breaks down (understandably) and a family member comes to comfort her. 💔

[@DaveSCameron]

I'm with you all the way, what a horrifying piece of footage here and I may be alone but there seemed to be a long and unnecessary delay between him talking nonsense and the bailiffs getting control of the Quilt...

[@brandonstephens1447]

She was one of the victims family members who was giving her victim impact statement. So sad 😞

[@cinnamon2168]

It was absolutely heartbreaking

[@StrongSinger]

Omggg yes I’m in damn tears smh

[@kaitwritesthings]

that poor woman... hearing her sobs made me almost break down. tianna, you’re one of the strongest women whose stories i’ve ever heard, and your heart is so large - someone who saves kids over themselves deserves way more than this life. ❤️

[@loveforeignaccents]

Amen.

[@kaitwritesthings]

@@noolie62 agreed

[@FurtiveFool]

@@noolie62 If you look at his face in the courtroom and then after he's removed, it sure looks like someone or something (shoved forcefully) had a go at it. I hope she saw that.

[@lillymurray8408]

@@FurtiveFoolthe tiny scratches on his face? Lmao. No.

[@PileOfSandwichHats]

I love how often these videos show some truly unhelpful dispatchers that have tons of attitude with people calling.

[@Jamiet-lk8xq]

Thank God for body cameras now too, that document and shitty officers.

[@thehunnibug5532]

As soon as I heard the first 911 call I came straight to the comments to make sure I wasn't crazy 😂

[@sillylilly4794]

I should of taken a selfie of my face when I first heard. lol Unbelieveable.

[@K-Riz314]

Even worse is that it's so common! Hopefully that kind of shit changes along with the rest of LE reform.

[@bishopewilson4496]

On god I was in the shower I was like “wait a damn minute”

[@donnak6668]

Poor guy was so calm....I'd have come right out UNGLUED on that cow!!!

[@charlygirl6411]

Me too lol

[@minji03]

Caller: "help im dying!" Dispatcher: "And? What do you want me to do? Call the police?"

[@markmike7933]

lol

[@niominati]

😂😂😂😂 literally like

[@georgedoughly8682]

Dispatcher: oh, you’re dying?? Meh….that’s a shame.

[@existenceisrelative]

There was a lady trapped in a flood, and the dispatcher practically mocked her up until the point when she drowned.

[@ninjacat508]

Cops one time asked me the same question when they responded on scene to a call. The thing that got them taking action was when I asked "What are the options?" "What would you suggest as I'm not trained or qualified to direct you in this situation?" They came up with a solution quickly.

[@bigyellowplumes]

I'm glad that the first 911 call was released, put that operator on blast.

[@bladoodyscabloody1143]

seriously she needs to face consequences. if ANYONE could have stopped that man, it would have been her. and shes just so shamelessly uncaring.

[@issypitcher7711]

I hope she was fired. She was clearly terrible at her job.

[@RK-zh5vj]

Most seem to be like that. I had to call in for an emergency recently and theres a solid minute of recorded coronavirus garbage. Dont trust our 3rd world level government, its every man for himself.

[@tiffanygutierrez4559]

I don’t understand why they’re there. If you don’t like your job of helping people, fucking leave.

[@andrewgarner2323]

@@tiffanygutierrez4559 exactly

[@doclewis8927]

Damn, you can feel the panic in her. Dear God, I hope she's okay. She's definitely suffering from PTSD. I hope she's getting the help she needs and deserves.

[@Goober89]

Guy: "There's a maniac on the road!' Operator: "Your story is stupid and you should feel bad"

[@AnodyneHipsterInfluencer]

Exactly, that operator was a "C U next Tuesday" and should be reprimanded and retrained.

[@MsMcCoolio1221]

I hope that she was reprimanded or fired for that

[@WatchTashi]

Some dispatchers are the absolute worst.

[@topspot4834]

@George Armstrong huh?

[@brianjardine9184]

Shout out to the lady who took 4 shots for her children and survived

[@deenurissaa2400]

i know! so sad, glad she survived

[@Cadychan]

For real. I felt awful when she broke down because of the guys' outburst. I hope that woman is able to heal and thrive in her life.

[@___Lyric___]

A fricking boss. I was so worried for her. So glad she survived and the babies were okay.

[@swansmeister]

The grrrrrrrrease stopped the bullit.

[@AR-jr2eo]

i disagree

[@thetruthyoucanthandle6868]

It's almost like the 911 operator was on the killers side. She's like "why do people keep bugging me with their stupid problems "

[@Bidens_Diaper]

911 operators can be so fucking bad at their job.

[@Bidens_Diaper]

@Obi-Wan Kenobi where tf did that come from? Lol

[@dascorncakes1151]

@Obi-Wan Kenobi wtf is this nobody is talking about this

[@griminc6548]

right didn't even ask the location or anything she should be fired

[@Bidens_Diaper]

@Obi-Wan Kenobi this might be the dumbest thing I've ever read. I thought you were smarter than this Obi. You were my only hope....

[@lolaspratt5860]

The pain in Tiana’s voice and cries on the stand was heartbreaking.

[@ilyakuznetsov1691]

Concerned Citizen: "I would like to report a madman using his vehicle as a death machine in the streets" 911: "I've had enough of your sh*t"

[@catherinerainville4232]

Honestly, she was infuriating!

[@Shippuden199]

Yo for real wtf was her problem? Like this mans life was just put in danger and she just had no fucking time for it.

[@bmoss1318]

What a useless operator.

[@leahvogelsimpson]

Worthless woman.

[@galaxy5086]

Haha if only she could see how she's getting roasted 🤣

[@bobbyknuckles6380]

Tianna is the definition of a hero! You can’t teach that kind of bravery. Im so happy she survived.

[@williamsummerson1204]

Facts

[@WendiKoff]

@@williamsummerson1204 what did she do?

[@williamsummerson1204]

She protected and shielded her children from the gun fire. Listen to the video.

[@SebastiansLeftGlove0731]

I feel for this woman...she's never gonna feel safe again. I hope she's alright

[@danny838]

@@williamsummerson1204 no need to be shirty after someone forgets who is who in a one off story. Chill.

[@RL-cp1cx]

"Yeah so I here trying to complete my sudoku and people keep calling me about this crazy murderer..." -first operator apparently

[@Collins1118]

😂😂😂

[@GigiBrooklyns_Own]

🤣🤣🤣🤣🤣

[@Anomalocaria]

i was diagnosed with schizophrenia at twenty one and i've been around people in various stages of treatment for psychotic illnesses ever since. i've got to say, there's nothing particularly _unbelievable_ about the story he initially gave investigators. maybe it sounded ridiculous and cliche to a lot of people, but delusional thinking tends to wear some common motifs in my experience. religion and demons, technology and surveillance, federal and corporate conspiracies, none of these things have been the least bit out of place at some group therapy meetings i've attended. i've personally spent more time discussing mind control than i care to admit. and i couldn't understand a damn word he was saying in the courtroom, which also isn't out of place in clinical settings. if he faked that shit, he did it well. he had me going. on the other hand - he swapped cars. he was lucid enough to know that what he was doing was wrong, that his now damaged vehicle would identify him, he was lucid enough to come up with a solution, and he was lucid enough to _lie_ about why he was picking customers up in a different car ... and typically people don't just flit back and forth between lucid and psychotic in a matter of minutes. when you're wound up, you're wound up for hours. _days,_ even.

[@amandastakeonit7402]

I hear you, as a caregiver and a psychology student! I agree the courtroom rant was real, he wasn't trying to upset her but the more upset and the louder she got the worse he got. It seems peopel think that you are all in or all out but that's not usually how it works with the mind. As a matter of fact none at all in my studies thus far and in my experience.

[@attorneycarissa]

Thank you for sharing your insight and experience. I don't think most people understand what schizophrenia is and how it presents.

[@mimisezlol]

I hope your schizophrenia isn't giving you too much trouble these days. Also, I love your username!

[@titaniumvulpes]

I've noticed that 99% of people who try to go the insanity plea route say the exact same thing, "The Voices told me to do it" with absolutely no other context because that's all they know about schizophrenia, the fact this guy had such a _specific_ reasoning honestly makes me more inclined to believe him. Even if he had no prior reported mental health issues, it took 10 years for me to get diagnosed after I first started showing symptoms, so who knows how long he might've had issues that went unseen. Still, like you said, he was definitely lucid enough to make logical decisions during the spree. It's not like that case of the mother whose baby died because she had a psychotic break and dissociated so hard she was basically stood unconscious in one place pushing him in a swing for three days straight. He knew what he was doing was wrong or he wouldn't have had the presence of mind to evade police.

[@ravenillusion2596]

I used to have a friend that had schizophrenia he would mellow out on weed. He was a cool dude he moved to another state and lost contact with him i miss em. But yeah this Jason guy sounds like he was schizophrenic. I got a minor in psychology and this story got me interested. i been trying to find if there's a video of his wife talking about his personality for more evaluation.

[@TenThumbsProductions]

Kalamazoo is my home town, I lived right by where they shot Tiana. I didn’t know her personally, but I am very grateful to hear that she recovered from those 4 shots she took protecting her children.

[@TenThumbsProductions]

Glad to hear Abigail made it too.

[@TenThumbsProductions]

Heard her testimony, brave woman.

[@warlikecomic2022]

I remember my parents talking about this when it all went down. Just had moved here. So crazy

[@susanmcmasterson956]

My heart was breaking for her when she was on the stand trying to speak about her experience and that nut job starts shooting off at the mouth about black bags. How traumatic. I wish her peace of mind.

[@robertrobinson1111]

She's definitely a hero for saving those children.

[@khalynbradford8272]

The 911 dispatcher in my opinion rushed the first caller off the phone like she didn’t even want to be bothered she cut him off and said okay thank you

[@catherinerainville4232]

Agreed! She was ridiculous!

[@LCee7]

Acted like a total jerk, I’d be like no you tell me what to do! It’s not the callers job to decide best course of action. They’re calling for help!

[@kass_G59]

Agreed. Wtf was that 😒

[@LilDitBit]

100%

[@Sabrina-uf6ic]

The job of the dispatcher is to get information so they can contact the proper authorities. When people call 911 they are justifiably shook and tend to ramble. Sometimes the dispatcher has to kind of keep them focused so they can get as many details as possible as fast as possible. She was a just little more blunt about it.

[@latuman]

Wait what. The 911 just basically went "What do you want me to do about it?". I think they're the ones who should know.

[@nyxiinyx]

Yeah ae! I'm thinking "how should he know? He's reporting it to YOU the rest is YOUR JOB damn"

[@griminc6548]

She should have asked the location and vehicle type/color and dispatched officers to the area. Hopefully she was fired for this.

[@nyxiinyx]

@@griminc6548 literally first thing you're ever supposed to do ? I've never heard an operator ask "what do u want me to do about that" and I've heard tons of calls thru KZbin videos lol a bit of a true crime Binger myself.. like there's a process? Assess the situation and get a unit down there? Generally? Tf was this woman thinking, didn't even ask for a location!

[@sam7259]

Gonna sound sexist, but most of this behavior comes from lazy female dispatchers. One in a county near me was fired for getting caught sleeping on the job, twice. Usually the men get shit for being too aggressive with a caller but in that case they are trying to get answers out of someone to do their job and save someone's life.

[@nyxiinyx]

@@sam7259 oh! I see! "Not to be sexist but women are lazy, and men only issue is too much passion for their job" I've heard some pretty rude, flippant, and lazy male dispatchers so hop off. That ain't it.

[@malcolmblacctheicon]

I know that dispatch did not just just say “did you hear shots fired” LITERALLY RIGHT AFTER THE LADY SAID PEOPLE GO SHOT. This drives me insane man , the fury I get when I hear a dispatch like that is unreal

[@clarissa8477]

I was so relieved when he said that lady made a full recovery 😥

[@nicog7975]

You got an OF?

[@malcolmbrown4977]

Gave a literal fist pump

[@halffull5384]

Pretty crazy she survived 4 gunshot wounds... having to face that man in the courtroom after that is almost just as horrible.

[@AnodyneHipsterInfluencer]

💯

[@doclewis8927]

That poor woman is traumatized. You could literally feel her fear that he was going to try to kill her again in the court room. Heartbreaking.

[@Steampunkkids]

I hope Kalamazoo County will rethink how they handle victim testimony in the future. We handle it very differently in California

[@whoisdickieschnabel]

That was difficult to watch. I expect everything flooded her senses at once. 💔💔💔

[@jess228]

I can't imagine her terror as she protected those children by taking 4 bullets. She could have snatched her child and run, but she stayed to protect the other kids. She wasn't able to walk for the better part of a year afterwards, and had to have parts of bone replaced with cadaver bone her injuries were so catastrophic. And scared as she was, she had the strength to go to court and face him.

[@doctorthirteen5727]

@@jess228 Yeah her arm had to be reconstructed. And that SOB was trying to intimidate her by faking a "crazy episode'.

[@NurGeiles]

@@Steampunkkids true! People who experienced such trauma by the hands of another human, shouldn't be exposed to them! They could have gotten her statement without him being present.

[@LotsofLisa]

Reminds me of that 911 operator that dismissed the woman who was LITERALLY drowning in flash flood water... The dispatcher told her she “shouldn’t have driven into flooded water...” while the poor woman cried and begged for help. Makes me upset just recalling it.... The woman drowned.

[@lotorsempire90]

Thats such negligence they should have got sued. Disgusting. Its dispatcher job to help out even if they think the victim is foolish.

[@LotsofLisa]

@@lotorsempire90 From what I can remember the dispatcher had already gotten another job and that call came in on her last day. So she just didn’t give any actual fucks. But the call was released and to hear that woman beg and weep for her life while the dispatcher literally told her to “shut up” and scolded her during her final moments was gut wrenching. The dispatcher never faced charges of negligence or any kind of wrongdoing. I’m tearing up just thinking about it.

[@cynthiam3943]

I remember that one vividly, it’s hard to forget isn’t it. It was awful, that poor woman 😪🇬🇧

[@brazosforager1239]

I remember the one where the woman drowned. Seems like the operator enjoyed her power to tell people they are wrong and she is the authority who may help at her own leisure.

[@Its.Never.A.Mannequin.1905]

I have heard many many recordings from these true crime videos and podcasts... That was THE WORST EVER!!! I cried listening to it. Absolutely AWFUL!!! It was with flash floods everywhere and many people got stranded and she did not deserve to have that 911 operator! 💔

[@laurenw1339]

I can't imagine be married to him with kids! I feel awful for his family.... they probably went through a lot of suffering trying to process what happened too. Overall a huge mess!

[@LisafromNOLA]

Agreed but I also think the wife could have been more helpful if she’d notified the police when he took a gun and said watch the news. Just sayin

[@xscarlett044]

@@LisafromNOLAhis hobby was guns so she probably wouldve assumed he was hunting or smth, also she isnt responsible for what he did, she shouldnt be given blame, he did it all and he should be accountable.

[@AnneIglesias]

Poor Tiana. I can’t imagine the trauma of being shot out of nowhere with her kids in tow, much less having to sit in front of your would-be killer’s face in court and remain composed. The way that she flinched and cried when Jason started yelling nonsense was very heartbreaking.

[@caswolfe1495]

specially being maybe the same distance away from him that terrible night

[@Lucasthemann]

Kids in "tow"?? What does that even mean???

[@Lucasthemann]

@@rabbit_bum that's weird lingo. Y'all must be from some off brand country trying to play lol

[@bossyspaghetti]

"Do you want to speak to an officer, or just have them be on the lookout?" ?! Ummmkay, isn't it the dispatcher's job to make that decision for you? I wouldn't know what to say either.

[@Luckimee]

Right? How tf should he know?

[@uAintliveifudontthiz]

@@Luckimee she said it with a Tinge of attitude which in that situation would be extremely off putting.

[@Gos1234567]

I thought when you report a crime the should contact cops themselves and take down as much detail as possible,not ask multiple choice questions!

[@sometimesometimenot]

Right?? Like, aren’t THEY supposed to tell US how it works? 🤨

[@Treblaine]

This is such bullshit, it's passing responsibility to the confused layman so they can avoid making the decision themself.

[@nataliasalas5852]

Concerned Citizen: “There’s a mad man driving crazy out there” 911 Operator: “Sir this is a Wendy’s”

[@windhelmguard2328]

Lmao

[@babamoeensam7.1.14]

C'mon now, wendy's would have cared more 😂😂😂

[@MrTaxiRob]

would you like to add a cookie for 99 cents?

[@monkeymom8659]

😂😂😂

[@johnfranzen1345]

Underrated comment right here.

[@i-work-at-enron]

This is one video I can't watch more than once. Hearing Tiana screaming and crying on the stand like that while Jason was putting on his fake insanity act did something to me that can never be undone.

[@gothempress]

My stomach dropped when I saw the title of this. I lived off of 9th street when this happened. No one knew what was going on, all we knew was there were shootings going on around the town and people were dying. It was terrifying. And the victims were so random and it was so awful seeing their family's pain.

[@Swishesweets]

I lived in Campus Court! but was out walking from a bar when my friend and I saw 12 cops go flying by, we have no clue what was going on until we got to the next bar, was terrified to be out. There was so much confusion as to where the Uber shooter was. So horrible for those innocent families

[@gothempress]

@@Swishesweets ugh I am sorry! Yeah, I lived at Village Square Apartments and was hanging out with my bestie when we heard about the shooting on Stadium Dr and then at the Cracker Barrel, where her and her mom and I had plans to go the next day and we were shitting bricks, also partly due to that is the route she takes to get home (Stadium) in Parchment. It felt so close to home and we cried over hearing those poor people being shot. I remember the community rallied around the 14 year old girl with support and money towards her medical expenses but so very few did around Tiana Carruthers and that was heartbreaking to see too.

[@BrigitteGoodman]

And the victims he shot dead? What about them?

[@gothempress]

@@BrigitteGoodman I've said several times how it was awful they died and how sad. There were a TON of charities that helped with their funeral expenses, a few that were selling shirts that all the proceeds went to all the victims who were impacted, and many, many churches that were fundraising and donated. I'm kind of confused what is with the accusatory tone there.

[@vix_xie]

My heart broke when the victim broke down at the reaction of the shooter in court. Her cry was real FEAR

[@bellamagic5565]

My heart broke :( I'm so glad she recovered and protected those kids.

[@mjevans3259]

Mine too! She is forever traumatized because of this sick freak. He totally did that on purpose. Smh.

[@Shadowwing1994]

This honestly scares me more than normal cases because he was seemingly normal before all this and it's like a switch flipped. It's terrifying to think that something like that could just happen to people you know

[@AG-iu9lv]

@TheMrCaptainStfu Ess has a solid point. The killer doesn't profile like a psychopath at all.

[@Shadowwing1994]

@TheMrCaptainStfu of course not. That's not what I meant. Just that he was a seemingly normal guy with no criminal record or history of mental illness and then just suddenly snapped. That is scary, way scarier than when there are signs/reasons/motives. It's so unnerving when the killers just "feel like it".

[@Jolenesmart1980]

Exactly you could just get in a car a taxi and boom they kick off

[@hekev]

@TheMrCaptainStfu They usually have a history before doing this. Heck, they rarely go on a rampage like this. I think doctors will discover at some point he had a psychosis.

[@jamiethomas5184]

Agreed

[@bethanyq913]

What a rude operator what the hell!! He just jumped out of his car fearing for his life and she just couldn’t care less

[@MsClaudiaDuran]

That woman who shielded the children from gunfire is a freaking hero ❤️🏅

[@fefyfona4318]

Hearing that lady cry in court was so heart wrenching. I'm glad she survived that woman is a true hero to her kids

[@robert48044]

People don't openly talk about mental collapse often. One thing This channel has taught me is, you never know what someone else is thinking until they act.

[@900108Chale]

Hence why the term "he/she snapped..." is often used. For no apparent reason they suddenly do a 180. Talking to a shrink a while back, he explained to me that men "in general" are not allowed to cry, show weakness, be sad or depressed. We feel pressured to keep that cool/tough/leveled image, hence we channel those feelings into anger. Cause that is allowed!!! Inside many feel lonely, misunderstood and frustrated... especially those with too few friends. But we keep on accumulating frustration inside like a boiler until it bursts someway or another. So he says that many men are potential time bombs, some snap, some get pretty sick, some abandon their families searching for adventure... The real danger is that THIS could happen more often than we see. We call it middle age crisis, but it goes far beyond getting a bike and a lover...

[@tisisonlytemporary]

the worst thing is how long it took to catch the dude

[@belladonnahigh9206]

I try to tell everything my parents. I'm depressed, 33, useless and I wish I was never born. Only thing keeping me alive are my primal self-preservation insticts, fear of death. I say to myself I didn't exist for 13,5 billion years and I was fine (if we count time from the big bang). I tell myself this, yet I can't bring to kill myself, I'm too afraid. But there are dark things, even I don't wish to speak off, not to my family, not here. It's all those pills that keep fuking up my brain. And lately I had a falling out with my family, I live with them, but sometimes I wish for something bad to happen, genuinely and that made me always scared, not anymore, at least not how it used to. But after a while I feel very guilty for having such thoughts. I hate society, an accident (let's call it that) and high school made me into who I am today, a useless parasite, because the accident made ugly as hell, to the point people laughed. You know you see people and you don't give it a second thought? Well, you'd stop to look at, or rather stare at me, this is how ugly I am. My only hope is a surgical operation to correct my face, otherwise I can forget socializing ever with other people, not to mention women. Though I gotta say this pandemic has one good thing going for it: I can wear a mask and people will never see my face, I act normal with with a mask and I can finally see so much more, after having for 16 years to hide my hideous face under a hood and a cap, lowering my face down as much as possible (meaning to not look suspicious, but I do unfortunately). I was diagnosed of course with bdd (which is bs) and depression, the latter I agree with. Some people hide their feelings very well, they have dark thoughts regarding future, existential crisis, middle age crisis, financial issues, work related, colleagues, partners, family etc. I'm sure there are many more people that everyone knows as normal, but in reality are like this, they are just very strong-willed and they don't talk about their dark thoughts. Having no history of mental illness, I doubt it, it was just not reported or he wasn't showing any signs outside of his body/mind. He may have been a victim of something very awful and we will never know about, like rape for example: he might have been assaulted and it scarred him, so much in fact he just thought: ef it, killed people, then maybe regretted it, but it was too late.

[@WobblesandBean]

@@900108Chale And whose fault is it that "men aren't allowed to cry"? Hmm?

[@WobblesandBean]

@@belladonnahigh9206 Honestly? Same..... Same. 😞

[@lelaweber47]

I remember hearing about this story. Tiana should be hailed as a hero! She threw herself in front of the kids and took 4 bullets.

[@amandastakeonit7402]

There's one in the UK I think, where a crazy guy brandishing a knife goes to a preschool sign up fair thing...I won't say more so that you can hear it untained. I listen to a lot of podcasts and some past tense but I think that might have been covered by True Crime Enthusiast.

[@ginadow3375]

That poor woman; she saved those children and was so clearly terrified and traumatized by that man's very presence. I hope she got help.

[@EricTechstuffs]

That was terrifying to hear her in the court has he is being carried out

[@sekemidoukedein9323]

Omg. Tianna’s reaction when he started talking in court. Heartbreaking. I can’t imagine how traumatised she was/is

[@JonesySurvived]

Yeah, why in the hell was he allowed to be there?! So unnecessary.

[@betabloxx]

Had to stop the Video at that Moment. Phew... :(

[@sweeneytodd011]

She took four bullets from that scumbag and was protecting the children, it must have been horrific for them all clear to see during he testimony there I hope her and the kids are doing OK now.

[@user-pe4en4sp8x]

Why didn't his wife ring the cops straight away when he grabbed another gun and said " watch the news " ????

[@xulupopo9288]

Good question!

[@leahhuntz6236]

Right!!

[@inthelandofmorethansmall7582]

If my husband came home and grabbed a gun and said, "watch te news" I would definitely freak out! But the LAST thing that would cross my mind would be, 'call the cops, my husband is gonna kill someone'. I would think more along the lines of the day last year when BLM /antifa rallies came to our town and threatened to destroy our national park. EDIT: I WOULD THINK THAT ANOTHER ILLEGAL ZOO HAD A 'PRISON BREAK' AND ALL THE ANINALS WERE ON THE LOOSE. ALSO THAT THE ANIMALS WERE EATING BABIES. I WOULD ASUME MY HUSBAND WAS ON HIS WAY TO SAVE SOMEONE. (Happy?) On that day he was side by side with cops. I just wouldnt ever think my husband would hurt anyone. And if dude had no history of mental illness, never showed any real signs of psychological distress, had no criminal background, I can see why she didnt automatically think to call the cops.

[@rockenroll1186]

@@inthelandofmorethansmall7582 I appreciate your logic. Perception is individual. For those that are confused by the wife not calling the police I bet they have or should have already called the cops on their spouses

[@GenXfrom75]

I wouldn't. My husband has a CCP so him having a gun isn't unusual. Knowing him as I do, there's no reason to call the police. The news part, of course I'd be curious as all get out but still, it would never cross my mind that he was going to actually hurt or kill other people.

[@aryamalmgren4477]

This is absolutely crazy, I was born and raised in Kalamazoo, and remember when this was going on and how scared everyone was. Its wild to now have seen you do two videos on Kalamazoo, a little scary honestly but I really appreciate how you always try to keep things light-hearted 💓 Love ya, Mike, keep up the amazing work

[@annewagner196]

I'm from Kazoo too. I heard a rumor that he was pissed at his wife because she was leaving him. I have no idea if that is true, but it shows how much we need to know the motive for these atrocities.

[@JanPospisilArt]

"Some guy just shot people in the parking lot." "OK."

[@MostlyLoveOfMusic]

This is normal in their warzone country known as the usa

[@biggiesmalls7939]

@@MostlyLoveOfMusic What would you rather the operator do, Be in shock and not be able to remain calm and collected? Best thing to do in those scenarios is deliver very clear, concise instructions........

[@ladyboywonder9139]

“ so what do you want us to do about it?“

[@ladyboywonder9139]

@@MostlyLoveOfMusic what country are you from sweetheart

[@ladyboywonder9139]

@@biggiesmalls7939 are you somehow related to this 911 operator?

[@winiiii_]

mike didn't mention this but Tiana was such a hero she literally shielded the bullets for kids what a brave woman

[@glamdolly30]

Yes she was a hero - totally selfless and incredibly brave. She deserves to receive huge financial compensation for her life changing ordeal. It's a miracle that evil bastard didn't succeed in murdering her.

[@urielgrey]

she was very brave facing him in court too. what an amazing person and glad she lived and those kids weren't hurt.

[@stuartbriers3001]

He didn't mention it but that info is in the video in the news report.

[@kristianpetersen6506]

No she didn't

[@glamdolly30]

@@kristianpetersen6506 She was incredibly courageous, protecting kids in the face of a terrifying murder attempt by a madman. What did YOU do today???

[@Scratchingforcash]

It feels like people called into a dispatcher that was in the middle of a real nail biter of a game of candy crush.

[@astoldbynickgerr]

I hope that dispatcher lost their job.

[@aleshaford2968]

God dammit people stop calling!! Who cares about a psycho driving around the city erratically. I’m busy.

[@elguapo4236]

😂 that's a good way of putting it

[@gina1emo]

Candy crush is shit & a lot of emergency operators are rude af😤😡

[@damagecontrol7]

and Candy Crush isn't even timed! You can stop whenever you want :-/

[@coby0595]

Man i feel so bad for that girl during the trail… You can see the true fear she felt and how bad he traumatized her throughout everything… GOD BLESS HER😕

[@c2ashman]

The 911 operator sounded like somebody taking an order at a burger joint that worked there for 20 years.

[@mummybunny331]

Yep! Like "do you want fries wiv that" or "-Just the mustard" ? Well what do you want wiv that " Fries or just Mustard" ? Honest to God ,aren't they supposed 2 be the 'voice of calm' the one trained to know exactly what to do ,in every possible situation..

[@wheresmyoldname]

😂🙌

[@JohnDoe-gy5dr]

Except her and the whole police department wouldn't be qualified to work at a burger joint.

[@w0mblemania]

"A guy just shot like 4 people in the parking lot..." "OK! And would you like to upsize to a grande for only 2 dollars more?"

[@Shazam1991]

Rightt 🤣🤣

[@avineshwadhwa]

Tiana's cry brought chills to my spine. The poor woman is traumatized by this man! Hope she heals and finds peace of mind.

[@ianmacfarlane1241]

That was awful - something primeval about it, (and I mean that with the greatest of respect). I've heard that once before - I won't say who, but it was at a funeral - it was extremely upsetting.

[@needamillion4826]

Her cry hurt my heart I felt her pain 😥

[@avineshwadhwa]

@@needamillion4826 same... I was shaken and gasped!

[@avineshwadhwa]

@Miracle Alexander Yes, she did flinch and that fear itself was so heartbreaking.

[@Bubba__Sawyer]

@@needamillion4826 Maybe this sort of thing isn't for you then.

[@buffydangel5843]

I am from Kalamazoo also. I will never forget this one. Tiana was incredibly brave and saved those kids lives. The girlfriend, luckily hid in the back of her boyfriends dad’s car, otherwise he would have killed her also. The young girl who survived when her grandma and her 3 friends all passed and that young lady is still undergoing recovery. His wife divorced him and changed her and the kids names. Finally, and this is the ironic one- Jason graduated from a smaller town’s high school, Comstock High and including Jason, 3 people became murderer’s that went to that school (not during the time they attended all later in life)…. Each of those are wild stories also. UGH!!!

[@RoyalMetal9]

3:01 That 911 operator should be fired. Why is she asking the caller to choose what action she should take? She should KNOW what to do with whatever information a caller gives her. That’s her job. That’s what she was supposedly trained for. To listen to a chaotic situation and make appropriate decisions. Not put pressure on a caller, who is under stress, to make a decision for her.

[@scottdavidson526]

Agreed. She should've been reprimanded or even terminated for her actions.

[@turquoiseturtle9142]

She basically hurried the man off the phone. She was so rude and unprofessional.

[@cashawX10]

Agreed ! If I have just witnessed a stressful situation which has required me to call 911, I should not be required to decide what are the next actions. That is why I would be calling them, to provide that advice. Also, why do 911 operators in the states not cover the whole state and jurisdiction without needing to hand over to another, therefore delaying the response ?

[@Mephisto-ie2xg]

that is EXACTLY what i thought! "what do you want me to do about it?" "um, i dunno, CUZ I AM NOT THE PERSON TRAINED TO HANDLE THIS SHIT!" Good lord.

[@gloomycandy101]

God, my heart just breaks for Tiana. For everyone involved of course, but her pain is so visceral. I can’t imagine being shot trying to protect children and believing you would bleed out in front of your baby. That’s unimaginable trauma.

[@missfuria91]

It was really difficult listening to her sob in court.

[@MrsGlynn07]

So heart breaking

[@robinc6288]

Yeah I know what you mean, that crying was like something I've never heard before. What it must have taken for her to get up there on the stand shows what a strong woman she is on top of saving those kids. I really wish her the best recovery from that trauma as is possible.

[@MrsGlynn07]

@@Bubba__Sawyer dude, it’s not virtue signaling. It’s compassion. We can handle it. But whose heart doesn’t hurt seeing that?

[@ReticulatingSplines_]

@@Bubba__Sawyer I don't think that word means what you think it means

[@chloe.1596]

These types of cases are honestly the scariest to me... Someone who appears completely normal, just starts choosing victims at random with no motive.

[@mghorvath79]

Yes and it can happen to any one of us is what makes it even scarier.

[@tacokoneko]

one of the most insane people ive seen on this show tbh, no motive no planning no history, apparently hallucinates satan who possesses him. demons are real, the modern term is "brain tumor"

[@42heizer]

This cases aways reminds me somehow to Boomtown Rats: "I Dont Like Mondays" "........ And he can see no reasons 'Cause there are no reasons What reason do you need to be shown? Tell me why? I don't like Mondays. Tell me why? I don't like Mondays. Tell me why? I don't like Mondays. I want to shoot The whole day down. ........."

[@truth4004]

That dude didnt look normal at all. I assumed he was an incel before they said he was actually married.

[@abeedhal6519]

@@truth4004 whats an incel?

[@muskyman1018]

Gotta wonder about the wife, she meets up with him midway through this, he’s grabbing guns and his vest, tells her to watch the news, acting like a maniac and she doesn’t call the police?

[@NASkeywest]

“Hello, I am being stabbed to death. Please help!” Dispatch: “Good for you sir. What do you want me to do about it?” “Just send help!” Dispatch: “ so, do you want me to send an officer or just let them know to be on the look out for a man covered in blood once he is don’t killing you?”

[@maudemathildeh335]

Some of these dispatchers have no business in that line of work, the one I knew had a god complex, and boasted about how "important" she is.

[@whitedragoness23]

I recall there were a few 911 operators who hanged up on people dying because the situation was irritating

[@maudemathildeh335]

@@whitedragoness23 My mom was a dispatcher for almost 30 years. Small town in VA. And oh the stories... other dispatchers that for the most part okay but a few that were sleeping around with married cops, getting busted for drugs, and an attitude that they were being bothered when calls came in yet acted like they were actually helping people.

[@lilbitchmsmojorisin]

Could you imagine if she was easier to talk to? Maybe instead of just making them aware he would asked for a police officer to give them more detail/info.

[@stopgotdamndeletingmycomme8642]

😂😂😂😂

[@BadWolf_90]

If the 911 operator would’ve taken the original call in about this dude seriously all of this could’ve been prevented or not as many people would’ve been killed.She should’ve gotten fired for handling this call in the manor she did, totally inexcusable. Prayers go out to all of the victims’ families 🙏🏼

[@freckles0829]

I understand how poorly the 911 operator comes across in that initial phone call, but she can't be blamed for the actions of a madman!!

[@marisadoran4871]

100% agree with you...I hope someone in the department will look into this because she SHOULD BE FIRED ASAP.

[@djallalnamri1]

people choose how to react and choices they make involve responsibility when it comes to consequences.

[@17thknight]

@@freckles0829 She is 100% to blame. If she would have taken it seriously they'd have had all his information before he switched cars and he'd have been stopped with zero deaths. She is 100% guilty.

[@taylortyler1867]

I didn't know 9-1-1 conducted their business from a manor. I thought it was a regular ol' building.

[@jameshopkins503]

I can't believe how blase the 911 operator was acting. She needs a refresher course.

[@livideadgirl]

Right she was like “okay bye”

[@Smudger40k]

Yeah I was pretty shocked about that

[@grayhatjen5924]

Yeah, 911 operators can be brusque but her behavior was uncalled for.

[@Lukidukification]

whats blase? if i put it into a translator itll show me the german word "blase" which means bubble, but i assume thats now what you are trying to say, pls help

[@spoodlydoodler3552]

@@Lukidukification Blasé Adjective unimpressed or indifferent to something because one has experienced or seen it so often before.

[@rhig4081]

That guy had a full on psychotic break. He may have been ruled competent later but during that might? No way.

[@Bones.x]

I wonder if they checked him for a brain tumor? That can cause crazy behavior out of nowhere.

[@alisonp133]

Finally, a comment on the man's mental state. I doubt he was checked out properly.

[@trailertrish]

Greys Anatomy woulda been all over that shit. 😆

[@royalcrow1900]

That's a good point. Regardless, something went haywire in his brain, to me that's astoundingly obvious. You cannot fake that kind of demeanor and I'm stunned he was considered mentally competent for a trial (I'm not defending the guy but seriously, something went wrong with his wiring).

[@royalcrow1900]

@@alisonp133 Exactly. And look at his face after he was taken out of the courtroom, you can tell they beat the everliving shit out of him. (I'm not defending the man just wondering how no one seemed to find out what was going on with his f-ing brain).

[@whitedragoness23]

@@royalcrow1900 even trauma to the brain will alter a person’s personality. The doctors need to be trained to specifically check the brains health and that sadly isn’t done much as it’s expensive. It tends to be ignored. People’s behavoir change then they hurt or kill someone and then people pay attention

[@akaFloof]

The pure terror in that poor woman's voice is just heartbreakIng. I hope she is able to find peace x

[@TurboTroller]

Hey, first dispatcher lady, I hope you watched this video. I also hope you never get any sleep and think about all the people dead because you were too bored or tired or mad to take your job seriously.

[@Toopa88]

"Oh, hello world. I'm one of these emotional keyboard warriors who are not related to the victims and now I want the whole comment section to know about my sadistic thoughts. I'm a good person and not a hypocrite or anything."

[@TurboTroller]

@@Toopa88 did I wish any harm on her?

[@callumhayes7502]

@@Toopa88 dude, stfu. Have some respect.

[@kateoleary4984]

I mean at that point it was just some dude complaining about his taxi drivers driving soooooo….. should she have called out swat or CIA? I agree she had a stinking attitude though, bet she NEVER thought the whole world would hear her giving attitude to 911 callers she didn’t think important.

[@huh968]

@@TurboTroller yes, because ppl who "never get any sleep" face a slow and excruciating death

[@CBDeliveryy]

Mike, I'm addicted to these videos. I find myself having a goo numerous times a day. So thanks, lad.

[@mycatisjudgingyou]

Tiana is such an incredibly strong woman. Shielding the children and testifying against the man who tried to kill her is so incredibly brave. I hope she's doing better now and she's been able to get any help or support she needs

[@expressivepets1]

She seemed overly dramatic to me...like setting things up to sue uber.

[@avacatherine5646]

@Expressive Pets ??? You think she just…faked having traumatic injuries while having been with her daughter and other kids when she was shot and possibly thought she was going to die just to sue Uber?

[@wanderlust1229]

@@expressivepets1 wha? She got shot, kids were there could have got shot, they almost got killed but she’s being dramatic?!troll.

[@AbuAfakski]

@@expressivepets1 congratulations for the worst take on the entire internet

[@eboracum2012]

@@expressivepets1 Compassion is a wonderful human quality. I hope it finds you one day.

[@hildermaven9955]

“Full on Manson lamps” is the best phrase for bloodlust I’ve ever heard. Ahh, tank you Mike.

[@ThatChapter]

Haha use it to your hearts content!

[@fallonsfox7864]

@@ThatChapter Tony Soprano?

[@sirwhodison]

It's my turd favorite phrase

[@rhondajohnson8310]

Ha haaaa.... That's what I was thinking! Hilarious!

[@annabanana4699]

@@fallonsfox7864 yep

[@serinamushens1335]

That first call to the 911 operator could've stopped the death of so many 😪 she just didn't care what so ever. This breaks my heart

[@clairerose6907]

I know, it’s so disgusting and sad. She deserves some jail time in my opinion.

[@deeriggs3319]

I swear it’s like they train them to be dismissive and rude. I got robbed at gunpoint and called 911 after.. ughhhhh.. I finally hung up and called police dispatch..

[@loladeleone7121]

Doesnt always solve the problem though. Yes definately can help , but a fast acting concealed carry citizen could stop the shooter immediately. Citizens have right to protect.

[@loladeleone7121]

@Olivia B Apparently I should have said responsible concealed carrier. I know of many situations that were stopped immediately with one careful carrier. Thank God for those brave souls who step up to help. Maybe a better screening process for violent offenders.

[@ARISUinW0NDERLAND]

Sometimes it feels like there's a gas leak in this whole state. 😕

[@atlasking6110]

8:48 Frightened Young Woman: "I'd like to report a shooting." Cop: "Stand still while I grope you up and down first." smh

[@Trundle_TheGreat]

My thoughts exactly, since when do you frisk a victim?

[@amandastakeonit7402]

He's coming onto a shooting scene! He doesn't know who it is and how many! He checked pockets and the back and legs! Don't look for things that aren't there. It's very dangerous for police and he was listening and trying to look around and check to make she she wasn't about to kill him! Geesh!

[@amandastakeonit7402]

@@Trundle_TheGreat How did he know she is a victim... and she wasn't! She was a witness! The crime scene was fresh, he was teher to clear it and up walks this girl, he has to make sure she isn't there to shoot him! He checked her back, legs and pockets! That's normal, he did not frisk her as much as a female officer would have. Her armpit and chest area would be searched.

[@tiffanytalley9631]

The screams coming from the victim were horrifying and so deeply felt by her terror. I really hope she is doing ok now...I don’t think I’d be.

[@whoisdickieschnabel]

Me either.

[@zoezzzarko1117]

PTSD is brutal and all consuming

[@theresafraser5761]

“Full on Manson lamps” I adore his personality it makes hearing these stories a little bit easier. I’m so sorry to everyone involved though.

[@Mr-Chill]

I knew this guy. I live in Kalamazoo and was in the Kalamazoo County Police Expolorers with his son Clayton. He was at every meeting and seemed to be a normal dad supporting his son. He would talk to everyone after the meetings and hang out for a bit and nothing ever stood out about him. Didnt realize it was him until another one of my friends who was in the explorers told me to turn on the news and told me it was claytons dad. Still shocks me to this day

[@lisahughes8779]

Sometimes it’s those really “normal” looking people and they turn out to be the most twisted. Like Jeffrey Dahmer would have fooled the hell out of me.

[@eh-i1841]

He’s ruined Clayton’s life,too.

[@suzannenichols6900]

That's freaky.

[@cliffordzellner5917]

I guess the rat race of life isn't for everyone.

[@QueenofMarine]

I feel really sad for Clayton. His kids also had their lives turned completely upside-down that day. I hope Clayton is doing OK and has managed to find some healing and peace.

[@IronWife110309]

I’m a dispatcher. I am HORRIFIED of how that dispatcher handled that situation. Should be fired immediately.

[@mikesanders8621]

Thank God, at least some dispatchers care about the people they're charged to help.

[@TheChristianNomad]

You'd be shocked at how often they are like that. It feels like a lot of dispatchers need to be fired.

[@shellyedmb117]

Seems like the news should have warned for no one to request an Uber. Or for uber to pause all rides at the time.

[@CapsuleClub-gf7ms]

And lose out on that money? Fat chance. You see, Uber IS the devil after all. Greedy.

[@lalaj5831]

And this is why I won’t let my daughter use Uber, EVER.

[@mrhead6856]

That would have been smart but most humans aren't good at smart

[@LostButBroken]

They didn't because capitalism...people are in danger but gotta get $$$$

[@philiptucker7590]

For real, Uber will literally let anyone with a pulse and okay background drive random people around 😬

[@tonichan89]

The sounds Tiana made when she was crying fucking broke me. That is raw pain, truly truly awful... I hope she's okay.

[@ignoranceisbliss1564]

Same. I immediately sobbed

[@freakshowfilmfestival3591]

I almost cried, and then when I saw the bailiffs drag him out I was like I hope these guys rough him up.

[@jello12345]

Why did she start crying like that? Did he do something or is just trauma from this psycho ?

[@freakshowfilmfestival3591]

@@jello12345 He shot her, she shielded the kids she was with, she could've died. Then that psycho started acting crazy in court and it broke her, the man who tried to murder her, this unhinged maniac, she was face to face with one more time, she is messed up for life, that's why she whaled. Not cried, shock, fear, pain, she was strong enough until he took her back to that day and f'ed her up again. That poor woman.

[@Pippin2luv]

Same man, that hurt. I can’t even imagine what she was going through.

[@JamesBailey123]

How did Uber not immediately suspend this guy? Like noone even left a review saying "I almost died"? He was able to get more customers throughout the day

[@jazmynejayy1300]

Right! No one called Uber and said “hey this guy almost killed me. “

[@SeaMoth420]

@@jazmynejayy1300 In my experience it's impossible to get hold of Uber for anything.

[@Nicholas-f5]

Uber only cares about profits.

[@suwaidajalal]

I had to scroll down a lot for this comment. That first guy must've left a really bad review, explaining the problem, yet Dalton still got passengers all the rest of the day.

[@benjaminhawksleysr6573]

Or how did the cops not try using the Uber app to get some kind of info at least, possibly even locating him.

[@palojimo]

Came as soon as I heard the dispatcher’s tone and the comments didn’t disappoint. Ty. Tyvm.

[@jasperrosa1369]

My heart breaks for those who died but also for those who witnessed or survived (the gf as a witness, the mother and the 14 year old girl.) I hope they're mentally and physically okay.

[@trinityarionna]

@@MartiensBezuidenhout not his girlfriend. The girlfriend of the murdered boy & his father.

[@skullbarbie8015]

Why on earth didn't his wife call the police after he told her to just watch the news. If anyone said something like that I wouldn't just sit there...

[@Charmaine886]

Exactly what I was thinking.

[@valerief1231]

Seems as if she should be culpable, but notice we didn’t hear any details about her and the kids. This guy probably was possessed, because to argue that he wasn’t crazy is ridiculous. Even if he concocted that story of the Uber Drivers App logo being an Order of The Eastern Star, that morphed into the devil, that in and of itself supports insanity. Grateful that his lawyers convinced him to plead guilty though, sparing the victims, and the families of the murdered all of that excess trauma. If you want to go down a real rabbit hole, look into the Masons, and satanism. Serious shite.

[@dinkledankle]

@@valerief1231 Arguing he was possessed is also ridiculous.

[@Mr-Chill]

I knew the guy and his son clayton from police explorers in Kalamazoo and he was a completely normal guy. There was absolutely nothing abnormal about him at all so im positive that something like this would have never crossed her mind.

[@gina1emo]

@@Mr-Chill A normal person ain’t gonna do somethin like this for no reason unless they’re evil af.

[@MrK1ngi]

If I ever call a dispatcher and she speaks to me like the 1st one then I'm arguing back. I would actually give her the description of what's happening and tell her that she has to decide what action to do from here. How the hell are the public supposed to know the right decision. She's more trained in these situations than your average Joe. What an idiot..

[@markmike7933]

You should have heard what I was calling her in my home during that part. I would have definitely said some choice words. Words I cannot print here. Short fuse, me.

[@debochando]

get your point but it would be way more effective to just hang up and call again to be picked up by another operator than arguing with the rude one...

[@JeffreyBenzodiazepines]

This is really not that bad in terms of dispatch attitude. I've heard way worse responses to life and death situations (doubting the caller, asking them random questions, not alerting the police, being angry at someone who had just witnessed their family member killed etc.)

[@ninjacat508]

Hang up. Call back. Speak to another dispatcher.

[@ericalexander5890]

She's complete garbage. What's amazing are all the people in other comments defending her and the "job" she did.

[@CannabrannaLammer]

The sound of that poor woman's cries made me tear up. Why on earth did they have her testifying like that, right beside the man who tried to kill her? Absolutely disgraceful.

[@twilahall4008]

Guy: “There’s someone out here driving dangerously and erratically!” Operator: “Ok and why is that my problem.”

[@tarabyte9664]

Operator simultaneously files down a bunion on her left big toe.

[@hibentley]

I would’ve hung up & then called back to hopefully get a different operator.

[@Alextremo-13]

"that sounds like a personal problem." Lmao

[@amandastakeonit7402]

Yep! She's like sir! I am doing my nails! You made me pick up the line before my first coat was dry! May there be a plague upon your family for six generations!

[@sarahlittle9839]

With the way Tianna was screaming and crying on the stand, I thought maybe I missed that asshat in orange lunging at her. I scrolled back and he only pretended to faint. Her PTSD must be pretty severe but she got on the stand anyway. She’s a brave woman.

[@susanconstable3029]

Agree. Poor woman.

[@gj5748]

Same. It was terrible, I hope she's doing okay now.

[@jennifermaddy2442]

Did he say what his motive was

[@seame3795]

He was getting off on it too. He knew she was afraid so it made it all that more dramatic. He’s disgusting.

[@josephcasias2944]

Lmao, she was looking for attention, that's how black women are

[@AndrejPekar]

This is like psychosis. My aunt had it after her sister died. She was conscious but heard delusions and completely out of reality.

[@JonnyMack33]

It IS psychosis.

[@donaldorizzo.9952]

It's not psychosis. Don't dangle any type of escape rope in front of this monster. If he didn't have a sense of reality, that is a key factor in the definition of psychosis, he wouldn't have mentioned the news. Wouldn't have switched cars. Wouldn't have switched guns. He would definitely keep the people in the car hunky-dory so as to not have his vehicles be hotbeds of evidence. He definitely had a mental break, but he decided to follow through once his rationale came back to him

[@FlameFlickers]

@TheMrCaptainStfu A clinical evaluation is ultimately just somebody's opinion. Different professionals can (and do) give conflicting evaluations. The truth is nobody except Jason will ever know for certain what went on that day.

[@moco01]

Imagine spending nearly 50 years on this earth, acquiring knowledge, and experiencing many different things. Only to be mind controlled by a mobile app.