Crafting a Great Client Experience-From Mediocre to Memorable

[@CryptoGrit]

The main issue is that majority of the people don't look into long term perspective, they are just focused on finishing one thing to jump on another :) if you are long term oriented you will always value your clients :)

[@thefutur]

Totally agree, thanks for sharing.

[@one6creative]

Yep! Not everyone sees the long-term value a single client can provide.

[@phillipdestruge]

If acquiring a new client can cost 5x more than retaining an existing client then why wouldn’t you focus on making things better for them. Love how she explains the great way to keep them and build brand loyalty

[@one6creative]

Absolutely! Thank you, I’m glad this resonated!

[@ole-martinlundefaret5876]

GiGi is a great communicator, and you Chris are awesome for letting talent shine. It would be so easy for you to just promote yourself, but you have understood that it is by promote others you really grow. You are awesome!

[@one6creative]

I appreciate that! Thanks for watching 😊

[@unconqueredmale339]

Where can links to your works be seen?

[@farahq.6881]

its always such a treat listening to Gigi and her awesome insights and stories.

[@ConnectedAsOne]

@ChrisDo you're becoming one of my favorite people online. And Gigi you rock! Thanks for the amazing content. This will help me a lot in my new venture. I just launched my own Digital Agency. Like you, I am a KZbin scholar. I remember I was interviewed by the newly hired VP of Marketing on one of the projects I was working on and he asked me what degree do I hold in Marketing or Design. I responded and said I graduated with a degree in Bachelor of Science in Medical Technology but I'm a self taught designer/marketing and project manager. After that interview he offered me half of the money I was asking as a retainer from that project. That experience inspired me to launch my own business. Making myself better is the hardest thing I have ever done but I'm super excited of what the future holds. Currently, I'm in the process of waiting to close my very first client. The biggest client I will work on but like you I have the mindset of making this a great experience for my client. Thank you both!

[@thefutur]

You're very welcome good luck on your new journey.

[@one6creative]

Thanks for taking the time to share your story! Wishing you all the best on this exciting journey ahead!

[@ConnectedAsOne]

Thanks Chris and Gigi for taking time to comment back. Means a lot!

[@GranLouw]

Thank you Gigi for sharing your experience, knowledge and for all the effort you put into preparing for this podcast. You clearly walk the walk.

[@one6creative]

Thanks for the kind feedback! It was my pleasure sharing about this topic with this awesome community!

[@amandahooverlester]

Thanks you for this community I have been a silent fan and I am so grateful for the content and support here.❤️

[@thefutur]

You are so welcome, thanks for watching and dropping us a comment. It helps us a lot.

[@one6creative]

Thanks for watching and leaving your feedback!

[@CrystalRicotta]

Loving this chat GiGi 🎧 and Chris TY I like to work with my clients for years, some are at a decade now so I really appreciate you speaking to that notion.

[@imadassi4240]

Great content! The small details that make a huge difference! Thank you for this valuable and clear podcast.

[@damianliszkiewicz]

Absolutely loved watching this, I am stealing and implementing a lot of this. Also, HOW IS THIS FREE CONTENT?!

[@thefutur]

That's what we like to hear!

[@one6creative]

Definitely like to hear that! Thanks for watching and taking the time to share your thoughts!

[@garethellison01]

GOLD! ABSOLUTE GOLD! So well presented as well, with examples used that helped so much with absorbing it all. Really well done! 👏

[@musengechilumbu]

Really needed to hear this before the new year. Thanks

[@one6creative]

So glad it hit home! Thanks for watching!

[@k0mmunicat0r]

34:22 Nurturing never dies for me and I like to stay in touch with clients, however, a lot depends on my experience with client too.

[@one6creative]

Glad to hear that! And yes, not every client will have long term potential

[@BreigeTangoAgreements]

Great interview. Fantastic insights! Tango Agreements was built for this exact reason. Thank you Gigi!

[@swantonbomber20]

Like the concept of getting clients or just keeping them definitely appreciate this one 💪

[@jeannettesalazar6442]

Chris happy new year. Thank for all your advices and tips in business. ❤🎉😊

[@andremzk]

Great interview!! Picked up a page worth of good ideas. Thanks!

[@thefutur]

Glad you enjoyed it!

[@one6creative]

Awesome! That’s what I like to hear! Not to implement all of those notes 😊

[@reigpsltd]

Thank you so much for this beautiful piece 🙏🤗

[@one6creative]

You’re almost welcome! Thanks for tuning in!

[@vanessaredford9731]

Incredibly helpful. Just what I was searching for. Thank you, thank you 🙏✨️

[@one6creative]

I’m so glad to hear that! Thanks for watching

[@farahq.6881]

oh wow! two of my favorite people in the same video 🤩

[@reigpsltd]

I enjoyed every piece of this, 🙇

[@one6creative]

That’s awesome! Thank you for watching!

[@yolandaosborne1848]

Extremely helpful. Implementing the tip on communication preferences for the onboarding process of my bookkeeping services. Awesome episode ❤

[@thefutur]

Glad it was helpful!

[@one6creative]

That’s awesome! Thanks for watching!

[@ThatMelaninLife]

Wow. This is so helpful. Thank you.

[@Derelyn]

This was truly a gem! ❤ thanks Gigi

[@YourBuddyRio]

"They are your Salesforce"

[@one6creative]

If nurtured well, our past clients can almost sell better than we do 😊

[@ForeverFreeSpace]

That was amazing, thank you. We started our podcast first, but have been working on pivoting a bit to Creative Design. this was very helpful!

[@banders-ralfs]

Cool stuff ☀️

[@dianaingles3019]

Thanks for sharing Gigi!

[@dylanjamesmoore]

THIS CONTENT IS INCREDIBLE. THANK YOU 100x

[@go.siah90]

Amazing tips and insight. Thank you!

[@racreationzsa]

Great insights. Love her already. Now following her on I.G🙌🏿

[@tedrien]

Quick note: her full name is BEAUTIFUUUULLLL!!!!!!!! Ohhh my God! Okay…back to listening lol

[@one6creative]

I appreciate that comment so much! 😊

[@BrightJonah-j8b]

AMAZING VIDEO WITH FACTS INCLUSIVE. THANKS CHRIS DO. WHEN WILL YOU WRITE A SHORT TIP BOOK ON BUSINESS LANDING?

[@thefutur]

Have you checked out Pocket Full of Do?

[@one6creative]

I’m so glad to hear that! Thanks for the watch!

[@BrightJonah-j8b]

No but i will and also happy new year@@thefutur

[@BrightJonah-j8b]

thank you and also happy new year @@one6creative

[@Missywatches]

Really excellent video. Loved it!

[@thedesignergamer]

Great talk. Thanks for the resources!!! These are great tips for someone who had a few clients already. How would you go about landing your FIRST client?

[@one6creative]

Personally my very first clients came from my personal circle and ensuring everyone I know knows what I do and how i can help. Once I got a bit of experience and figured out what kind of projects and clients I enjoy most, it was all about figuring out where these clients hang out, whether that’s virtually or IRL and be there. Whether that’s networking events, online communities, podcasts, memberships, etc. I always prioritised proactive marketing over passive strategies (like social media).

[@thedesignergamer]

@@one6creative Interesting. I heard this idea that it's better not to take projects from anyone you want to stay friends with (like friends of family). This is probably because those people might undervalue your profession or expect some kind of special treatment. So were you suggesting to do projects for people in your personal circle or just to network with them and find clients around them?

[@AndreaDingbatt]

Awesome Upload as Always!! Thank you so Much for all your hard work and help!!❤ I hope that Everyone Here ~has had a Fantastic Christmas Holiday!!❤🎉 ~ and the New Year brings you Everything you are Working Towards!!❤🎉

[@thefutur]

Thank you for watching and leaving a comment. It helps us a alot. Hope you had a great holiday as well. Stay blessed.

[@one6creative]

Thanks for watching!

[@guillermoc.1467]

Sublime! What else!

[@United_Wings]

Great video

[@one6creative]

I appreciate that!

[@macavelli8905]

She was a great guest very informative share.

[@thefutur]

Glad you enjoyed it. What steps are you planning on adding to your business?

[@macavelli8905]

@@thefutur she proposed a crucial impact and the experience can always be improved. That's my takeaway.. Experience

[@one6creative]

That’s an awesome takeaway! Glad you enjoyed this talk!

[@brightpage1020]

Have you heard f futurists? Love the futurist vibe for leverage.

[@thefutur]

No

[@brightpage1020]

@@thefutur for real?!? It might even be a degree, now. People sort of like social scientists that predict trends of the future... Based on corporate and defense investments of today. Like one who talks about the world of soon to be where like your iWatch will alert you to an oncoming migraine, reading biofeedback makers through blue tooth headsets and then it will dim your lights, lower your smart home shades, and instruct you to lie down while it down loads the equivalent of like Excedrin migraine program into your neuralink. Or one who took a pro-life article about current human en vitro fertilization practices surrounding disposal or cryogenic freezing indefinitely and imagined a corporate like eugenics army growing out of unwanted fetuses. Think Clone Wars meets your local OBGYN practice. It's 'basically using your imagination I think to envision potential futures based on current avenues of research, potential applications...

[@brightpage1020]

I've only recently learned it was an actual degree program and wasn't sure if that was a real job, but apparently....

[@MikeBeyene]

Got damn, that was a lot of free game🔥

[@one6creative]

My pleasure! Thanks for the kind feedback!

[@mugenjean7944]

I CANT with Chris acting like the old vet dude listening to the kid who just discovered that if you press the big red button it launches the nuke. Lmfao.

[@mtahiralauddin]

Thanks for the content

[@thefutur]

My pleasure!

[@one6creative]

Thanks for watching!

[@itisidanimarie]

Who else is here because you love podcasts...?

[@Organicallyblunt]

It's called giving them the pickle 🥒 kind of like a restaurant always gives you a pickle on the side you always give you a customer a little something extra

[@thefutur]

As long, as it's not a cucumber-pickle, then yes. It does feel like we're getting something extra :-)

[@Organicallyblunt]

@@thefutur absolutely thx for helping me get more inspiration for 2024 the cannabis culture and podcasts are hard to grow due to limitations

[@one6creative]

Love this! Thanks for sharing and watching!

[@Organicallyblunt]

@@one6creative always 💯 let's talk sometime

[@gamingabhinav18]

1. Don’t just do what the client Expects you to do, do something extra

[@griffinstoub5577]

Amazing

[@Design-hq5dn]

ქართველი

[@muhammadtahir-f6n]

I think, No one is sharing such a great content with other creators and professional like you boss @ChrisDo

[@thefutur]

Thank you.

[@one6creative]

It was an honor to share about this topic with Chris’ community!

[@muhammadtahir-f6n]

thank you so much@@one6creative

[@ItsNewYokio]

Great video