Crafting a Great Client Experience-From Mediocre to Memorable

Are you ready to elevate your client experience and skyrocket your business success?
Join us in this conversation with Yevgeniya Davarashvili (Gigi) of One6Creative. Gigi, a self-taught brand and web designer turned educator, shares her transformative journey and powerful strategies that can revolutionize your client interactions. In this video, Gigi unveils the power of outstanding client experience and how it significantly boosted her business. Learn how she increased her revenue by 40% and doubled her referral rates by meticulously re-engineering her client interaction process.
What You'll Learn:
🎯 Client Needs: Tailor services for deeper client satisfaction.
⚙️ Efficiency: Use automation for smoother client experiences.
📈 Gradual Changes: Implement improvements step by step.
💡 Unique Interactions: Create memorable moments with clients.
🌱 Ongoing Engagement: Foster long-term client relationships.
If you're a designer or service provider aiming to upgrade your client experience and grow your business, this video is a must-watch!
#customerexperience #customerservice #clientexperience #branding #attractclients
📖 Get Gigi's comprehensive workbook for building an exceptional client experience here: one6creative.com/thefutur
Connect with Gigi on IG: / one6creative
🔍 Get access to more for FREE here: thefutur.com/free-resources
🚀 Futur Accelerator
The step-by-step blueprint and coaching program designed to get your creative business off the ground:
thefutur.com/accelerator
🥇 Futur Pro
The professional creative community designed to grow your personal brand, your business, and your network:
thefutur.com/pro
✍️ Other Courses, Templates, and Tools:
thefutur.com/shop
🎙 The Futur Podcast:
thefutur.com/podcast
Recommended books, tools, music, resources, typefaces & more:
thefutur.com/recommendations
Music by Epidemic Sound:
share.epidemicsound.com/thefutur
Shorts Playlist:
www.youtube.com/@thefutur/shorts
We love getting your letters. Send them here:
The Futur c/o Chris Do
556 S. Fair Oaks Ave. #34
Pasadena CA 91105
*By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.
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Host: Chris Do
Producer: Mark Contreras
Cinematographers/Editors: Stewart Schuster @RodrigoTasca & @Tascastudios MOCS Media
the futur, chris do, client experience, customer experience, cx, customer service, customer satisfaction, crm, client onboarding, customer experience management, business growth, business growth strategy, client centric, customer centric, customer journey mapping, customer journey map, high ticket clients, attracting high ticket clients, how to get clients, how to get more clients, how to grow your business, increase referrals, customer retention, maximizing client value, customer relationship management

[@garethellison01]

GOLD! ABSOLUTE GOLD! So well presented as well, with examples used that helped so much with absorbing it all. Really well done! 👏

[@CryptoGrit]

The main issue is that majority of the people don't look into long term perspective, they are just focused on finishing one thing to jump on another :) if you are long term oriented you will always value your clients :)

[@thefutur]

Totally agree, thanks for sharing.

[@one6creative]

Yep! Not everyone sees the long-term value a single client can provide.

[@phillipdestruge]

If acquiring a new client can cost 5x more than retaining an existing client then why wouldn’t you focus on making things better for them. Love how she explains the great way to keep them and build brand loyalty

[@one6creative]

Absolutely! Thank you, I’m glad this resonated!

[@ole-martinlundefaret5876]

GiGi is a great communicator, and you Chris are awesome for letting talent shine. It would be so easy for you to just promote yourself, but you have understood that it is by promote others you really grow. You are awesome!

[@one6creative]

I appreciate that! Thanks for watching 😊

[@unconqueredmale339]

Where can links to your works be seen?

[@farahq.6881]

its always such a treat listening to Gigi and her awesome insights and stories.

[@CrystalRicotta]

Loving this chat GiGi 🎧 and Chris TY I like to work with my clients for years, some are at a decade now so I really appreciate you speaking to that notion.

[@ConnectedAsOne]

@ChrisDo you're becoming one of my favorite people online. And Gigi you rock! Thanks for the amazing content. This will help me a lot in my new venture. I just launched my own Digital Agency. Like you, I am a KZbin scholar. I remember I was interviewed by the newly hired VP of Marketing on one of the projects I was working on and he asked me what degree do I hold in Marketing or Design. I responded and said I graduated with a degree in Bachelor of Science in Medical Technology but I'm a self taught designer/marketing and project manager. After that interview he offered me half of the money I was asking as a retainer from that project. That experience inspired me to launch my own business. Making myself better is the hardest thing I have ever done but I'm super excited of what the future holds. Currently, I'm in the process of waiting to close my very first client. The biggest client I will work on but like you I have the mindset of making this a great experience for my client. Thank you both!

[@thefutur]

You're very welcome good luck on your new journey.

[@one6creative]

Thanks for taking the time to share your story! Wishing you all the best on this exciting journey ahead!

[@ConnectedAsOne]

Thanks Chris and Gigi for taking time to comment back. Means a lot!

[@amandahooverlester]

Thanks you for this community I have been a silent fan and I am so grateful for the content and support here.❤️

[@thefutur]

You are so welcome, thanks for watching and dropping us a comment. It helps us a lot.

[@one6creative]

Thanks for watching and leaving your feedback!

[@reigpsltd]

I enjoyed every piece of this, 🙇

[@one6creative]

That’s awesome! Thank you for watching!

[@GranLouw]

Thank you Gigi for sharing your experience, knowledge and for all the effort you put into preparing for this podcast. You clearly walk the walk.

[@one6creative]

Thanks for the kind feedback! It was my pleasure sharing about this topic with this awesome community!

[@ThatMelaninLife]

Wow. This is so helpful. Thank you.

[@damianliszkiewicz]

Absolutely loved watching this, I am stealing and implementing a lot of this. Also, HOW IS THIS FREE CONTENT?!

[@thefutur]

That's what we like to hear!

[@one6creative]

Definitely like to hear that! Thanks for watching and taking the time to share your thoughts!

[@jeannettesalazar6442]

Chris happy new year. Thank for all your advices and tips in business. ❤🎉😊

[@Bands740]

Cool stuff ☀️

[@musengechilumbu]

Really needed to hear this before the new year. Thanks

[@one6creative]

So glad it hit home! Thanks for watching!

[@dianaingles3019]

Thanks for sharing Gigi!

[@BreigeTangoAgreements]

Great interview. Fantastic insights! Tango Agreements was built for this exact reason. Thank you Gigi!

[@reigpsltd]

Thank you so much for this beautiful piece 🙏🤗

[@one6creative]

You’re almost welcome! Thanks for tuning in!

[@farahq.6881]

oh wow! two of my favorite people in the same video 🤩

[@dylanjamesmoore]

THIS CONTENT IS INCREDIBLE. THANK YOU 100x

[@ForeverFreeSpace]

That was amazing, thank you. We started our podcast first, but have been working on pivoting a bit to Creative Design. this was very helpful!

[@andremzk]

Great interview!! Picked up a page worth of good ideas. Thanks!

[@thefutur]

Glad you enjoyed it!

[@one6creative]

Awesome! That’s what I like to hear! Not to implement all of those notes 😊

[@swantonbomber20]

Like the concept of getting clients or just keeping them definitely appreciate this one 💪

[@josiah9153]

Amazing tips and insight. Thank you!

[@yolandaosborne1848]

Extremely helpful. Implementing the tip on communication preferences for the onboarding process of my bookkeeping services. Awesome episode ❤

[@thefutur]

Glad it was helpful!

[@one6creative]

That’s awesome! Thanks for watching!

[@vanessaredford9731]

Incredibly helpful. Just what I was searching for. Thank you, thank you 🙏✨️

[@one6creative]

I’m so glad to hear that! Thanks for watching

[@ItsNewYokio]

Great video

[@k0mmunicat0r]

34:22 Nurturing never dies for me and I like to stay in touch with clients, however, a lot depends on my experience with client too.

[@one6creative]

Glad to hear that! And yes, not every client will have long term potential

[@guillermoc.1467]

Sublime! What else!

[@Missywatches]

Really excellent video. Loved it!

[@racreationzsa]

Great insights. Love her already. Now following her on I.G🙌🏿

[@tedrien]

Quick note: her full name is BEAUTIFUUUULLLL!!!!!!!! Ohhh my God! Okay…back to listening lol

[@one6creative]

I appreciate that comment so much! 😊

[@YourBuddyRio]

"They are your Salesforce"

[@one6creative]

If nurtured well, our past clients can almost sell better than we do 😊

[@AndreaDingbatt]

Awesome Upload as Always!! Thank you so Much for all your hard work and help!!❤ I hope that Everyone Here ~has had a Fantastic Christmas Holiday!!❤🎉 ~ and the New Year brings you Everything you are Working Towards!!❤🎉

[@thefutur]

Thank you for watching and leaving a comment. It helps us a alot. Hope you had a great holiday as well. Stay blessed.

[@one6creative]

Thanks for watching!

[@macavelli8905]

She was a great guest very informative share.

[@thefutur]

Glad you enjoyed it. What steps are you planning on adding to your business?

[@macavelli8905]

@@thefutur she proposed a crucial impact and the experience can always be improved. That's my takeaway.. Experience

[@one6creative]

That’s an awesome takeaway! Glad you enjoyed this talk!

[@user-gv5kc2ik4e]

AMAZING VIDEO WITH FACTS INCLUSIVE. THANKS CHRIS DO. WHEN WILL YOU WRITE A SHORT TIP BOOK ON BUSINESS LANDING?

[@thefutur]

Have you checked out Pocket Full of Do?

[@one6creative]

I’m so glad to hear that! Thanks for the watch!

[@user-gv5kc2ik4e]

No but i will and also happy new year@@thefutur

[@user-gv5kc2ik4e]

thank you and also happy new year @@one6creative

[@MikeBeyene]

Got damn, that was a lot of free game🔥

[@one6creative]

My pleasure! Thanks for the kind feedback!

[@tahiralauddin79]

Thanks for the content

[@thefutur]

My pleasure!

[@one6creative]

Thanks for watching!

[@griffinstoub5577]

Amazing

[@thedesignergamer]

Great talk. Thanks for the resources!!! These are great tips for someone who had a few clients already. How would you go about landing your FIRST client?

[@one6creative]

Personally my very first clients came from my personal circle and ensuring everyone I know knows what I do and how i can help. Once I got a bit of experience and figured out what kind of projects and clients I enjoy most, it was all about figuring out where these clients hang out, whether that’s virtually or IRL and be there. Whether that’s networking events, online communities, podcasts, memberships, etc. I always prioritised proactive marketing over passive strategies (like social media).

[@thedesignergamer]

@@one6creative Interesting. I heard this idea that it's better not to take projects from anyone you want to stay friends with (like friends of family). This is probably because those people might undervalue your profession or expect some kind of special treatment. So were you suggesting to do projects for people in your personal circle or just to network with them and find clients around them?

[@brightpage1020]

Have you heard f futurists? Love the futurist vibe for leverage.

[@thefutur]

No

[@brightpage1020]

@@thefutur for real?!? It might even be a degree, now. People sort of like social scientists that predict trends of the future... Based on corporate and defense investments of today. Like one who talks about the world of soon to be where like your iWatch will alert you to an oncoming migraine, reading biofeedback makers through blue tooth headsets and then it will dim your lights, lower your smart home shades, and instruct you to lie down while it down loads the equivalent of like Excedrin migraine program into your neuralink. Or one who took a pro-life article about current human en vitro fertilization practices surrounding disposal or cryogenic freezing indefinitely and imagined a corporate like eugenics army growing out of unwanted fetuses. Think Clone Wars meets your local OBGYN practice. It's 'basically using your imagination I think to envision potential futures based on current avenues of research, potential applications...

[@brightpage1020]

I've only recently learned it was an actual degree program and wasn't sure if that was a real job, but apparently....

[@itisidanimarie]

Who else is here because you love podcasts...?

[@mugenjean7944]

I CANT with Chris acting like the old vet dude listening to the kid who just discovered that if you press the big red button it launches the nuke. Lmfao.

[@Organicallyblunt]

It's called giving them the pickle 🥒 kind of like a restaurant always gives you a pickle on the side you always give you a customer a little something extra

[@thefutur]

As long, as it's not a cucumber-pickle, then yes. It does feel like we're getting something extra :-)

[@Organicallyblunt]

@@thefutur absolutely thx for helping me get more inspiration for 2024 the cannabis culture and podcasts are hard to grow due to limitations

[@one6creative]

Love this! Thanks for sharing and watching!

[@Organicallyblunt]

@@one6creative always 💯 let's talk sometime

[@Design-hq5dn]

ქართველი

[@abhinavsoni5842]

1. Don’t just do what the client Expects you to do, do something extra

[@user-sg7pp7bv4l]

I think, No one is sharing such a great content with other creators and professional like you boss @ChrisDo

[@thefutur]

Thank you.

[@one6creative]

It was an honor to share about this topic with Chris’ community!

[@user-sg7pp7bv4l]

thank you so much@@one6creative

[@United_Wings]

Great video

[@one6creative]

I appreciate that!