THEIR OFFICE AC WAS NOT WORKING

The customer called saying the office ac was not working at all, I found the problem but of course we went a little further....
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00:00 TEASER
00:07 SPONSOR CARD
00:16 VIDEO START
00:49 BIG PICTURE TIME
02:09 WTF MOMENT
02:36 I'M BACK
04:08 IMPORTANT COIL CLEANING TIP
05:00 VIPER FOR THE WIN
10:04 SYSTEM VITALS
11:48 CLOSING WORDS

[@randoff32]

I love my job. Lately, colleagues have been writing names on the food in the office fridge. I’m currently eating a yoghurt called Susan. How cute!

[@HVACRVIDEOS]

This made me laugh out loud, thanks for this bud!!

[@lathiat]

“One of those special flexible disconnect switches I guess” and carries on like nothing is up 🤣

[@greendryerlint]

Am I wrong in saying it looks like someone just (poorly) glued it to the wall?

[@lathiat]

@@greendryerlint yeah basically :)

[@gnasty30]

No not glue it’s mounting screws that secure it to the wall and you use a sealant around the the box to cover the gaps

[@Wiromax3]

Needed longer screws.

[@CMDRSweeper]

Yes, I laughed of that one too... The question is, will we be seeing more of these flexible switch installations in the future? :D

[@shawncooper754]

I’m not in HVAC, but I thoroughly enjoy your videos. Keep up the great work

[@Bryan-Hensley]

You can press the system "button" and the blank "button" in the bottom middle of the thermostat at the same time for about 5 seconds. It will get you in the area that you can reset the thermostat. Surges can cause that. I've had to do it a few times.

[@Wiromax3]

Good to know!

[@Aerogamer158]

Ya, use to work at a bank and I had to learn this because cleaning crews would lock it up like that somehow.

[@throttlebottle5906]

it may have a locking feature, hold X and X for 5 or 10 seconds to lock/unlock

[@jefferygrady3181]

You are a smart man! You are building your business through service to your customers and it will build dividends in the long run to your profits and your businesses reputation!

[@LazyLifeIFreak]

Informing the customer about potential future issues lets them decide if they want to pursue a course of action or wait till another time. Can't force em and don't want to alienate them by being pushy.

[@iskandertime747]

1975-"we'll have flying cars!" 2021 - "special flexible disconnect switch "

[@killman369547]

Oh the optimism they had back then.

[@throttlebottle5906]

now we just have "self frying cars" full of junktronics that fail every 300 foot at random >_>

[@TheBoney52]

your closing words are spot on and is the reason I always look after service guys. from experience good honest guys that are not pressured to get in and get out are rare.

[@jkDLux1]

A good service tech always asks the question, why did this fail. You went through the entire unit, covering your ass. Above and beyond, very nice

[@HVACRSTRONJAY]

Great video chris, doing all that preventive maintenance on that system is gonna save you a call back and im sure your customer appreciates how thorough you are. 👍

[@vallejokid1968]

I wondered why you started rinsing from the bottom every time you did it. Logic says start at the top and wash the dirt down. Thanks for explaining that 👍🏼👍🏼

[@sherwinalvarez7365]

I know you have alot on your plate already. I started with a new refrigeration company. Anyway im noticing alot of companies in NYC use ID/QR codes to identify units. I say this because it save alot 9f time doing store runs by being able to know the parts needed for units. So basically the customer can scan the unit that needs service and you can pull unit the units history. Ie what filter needed for a particular unit. You can also look up in our market place allot the other parts for the particular unit from parts town.

[@sherwinalvarez7365]

Great video by the way. Your Big picture diagnosis has help me to shine where i am at by being through. Thanx.

[@EverythingHVACR]

It's all about customer service, great video! Solving the problem not just the symptom.

[@MariosACandRefrigeration]

having a list of filters, and belts,from your customers,when called throw them in the van,might help.

[@cliveramsbotty6077]

filters take up so much storage space though. and belts go bad just sat there on the shelf

[@throttlebottle5906]

that works OK for ones with dedicated service contracts, otherwise you'd end up with a warehouse and 53' trailers full of new old stock, that's rotted and bug/rodent infested lol

[@jakem117]

Chris. Your "Big picture" philosophy is literal service GOLD. I took a step back and self reflected as we all should. The customers I encounter are better off now. Sometimes the quote ain't pretty, but it always their choice to do what they want when they want. I say this genuinely when I say your content not only helps others with the troubleshooting process, but can improve ones character as well. You do the work of the gods, stay well and keep the service valve wrench swingin' !!!

[@HVACRVIDEOS]

Thanks so much for the nice words bud!!

[@davejohnsonnola2758]

If that truck can make another honest billable hour without having to move, more power to your tech for their soft skills.

[@pennsylvaniahvacproduction6658]

@@HVACRVIDEOS are you able to make a video on how a economizer works because I would like to know how they work because I don’t understand them that well

[@haydenuk02]

Excellent work and thanks for sharing this with us take care

[@acguy4082]

Thanks for the videos.

[@nickryan3417]

I know there's always much more involved and just good knowledge when it comes to these things, but it's good, and interesting, to see what is involved. Kind of similar to diagnostic processes in other fields but there's always specialist knowledge and experience required. Good that you are open and honest with your customers and give the options. Good customers will always appreciate that.

[@XMguy]

Love that multiplexed display.

[@davidsharkey3483]

Good information on the use and method of cleaning coils .

[@The98deville]

Another great video, Thanks!

[@frankmontefusco6016]

Thanks for the video very informative too keep up the good work!!

[@orderofthegreyjedi]

do this stuff for a living in Indiana, yet I find myself watching your videos as idk why watching other people's work is kinda satisfying.

[@bill944]

You make very good points about looking at the big picture and offering additional services to the customer. By doing this, the customer feels like they're being taken care of and generates more revenue while accomplishing CYA.

[@Attest411]

AC season!! I get my van and I’m terrified. GOT TO GET OVER THIS IMPOSTER SYNDROME

[@gregmercil3968]

Meaning you’re finally getting you’re own vehicle? I’m pretty close to getting my own truck too and about to be thrown to the wolves. I’m both terrified and exited at the same. I’ve only been at the company 3 weeks and in the trade 3 months.

[@SproutyPottedPlant]

Yellow venom pack is sus

[@TEHSTONEDPUMPKIN]

@@gregmercil3968 You've only been in the trade 3 months and your close to getting your own truck? Damn they really are throwing ya to the wolves mate. XD Don't be too terrified it ain't that bad, wish ya luck though!

[@gregmercil3968]

@@TEHSTONEDPUMPKIN I’m honestly more excited than terrified. I’m actually looking forward to it.

[@bill944]

When I was "green" and put on a van I felt the same way. Don't let the terror cripple you. Have confidence in yourself, lack of confidence carries an odor that can be smelled by everyone. I used the fear as motivation to drive me to read manuals, re-read textbook info I was iffy on and asked questions of senior techs to try to prepare myself so I'd, hopefully, not make an ass of myself. It paid dividends. You can never be too knowledgeable but there's no substitute for experience.

[@natepeterson7145]

Great info!

[@reza49363]

Thank you chris

[@DKhoe539]

Great video man 👍🏻

[@unknown-qj7oh]

Love the videos man

[@JakeCraftChannel]

Those flexible disconnect switches are my favorite

[@xisorryexpertix8042]

Best advice. Once your done with your piece of equipment you always ask is there anything else that is giving you a problem. 9/10 they will ask you to look at something even if it isn’t something you work on just talking to them about it and listening and directing them to the correct vendor if you can not help. Customer service is a big part of the job.

[@jakem117]

I use seran wrap over the return when cleaning the coil. Sometimes I can't get it on though

[@kenwhiteproductions]

idk why these videos are so intriguing. Looking for an apprentice? love the content man digging the videos +sub

[@unknown-qj7oh]

Appreciate the 📹

[@jeffgrant6914]

Good video 👍

[@Transit_Biker]

"lets take a look at these filters" as the chunks of crud fly off! :D

[@pennsylvaniahvacproduction6658]

4:21 I love how the water flows through the evaporator coil

[@elijahtalbot5288]

Nice video

[@TheCrystalGlow]

That LED display issue on the control panel is due to a unique process called multiplexing :)

[@bradwilmot5066]

Just bought some more Viper and that new coil gun.

[@davidknightaudio934]

chris i ran some numbers and i think that unit is actualy running really efficiantly and as the outside temp rises that unit strill pulls soe god figures based of how its running i think this unit will actualy go on for a while run the numbers and have a think about split comp load discharge temp vs ambient and i think its really good the txv might be a little open but this is fine if its going to get really hot there and the high side can go up to 440 somthing psi

[@toddthegamer]

Must be one of those new flexible disconnect boxes, lol 0:02

[@sgt.mikebaran7105]

After 20 Yrs In The Field Im Taking A Break This Summer....Started New "Career" Last Week...Im Already Missing My Yorks, Tranes, Carriers And Lennon Units...Im Not Missing Up And Down Ladders And Supply House Runs...PMs Are Very Important ( Note for Newbies)

[@andrewmcdonald4519]

If you get a chance to video an economizer repair that would be great, jade control or on old carrier y2 economizer control that would be great

[@jasonjohnsonHVAC]

The other day i replaced a Tjernlund power vent motor. After replacing it and testing. I found the blower wheel to be plugged up. The blower wheel pulley is wobbly. The blower motor bearings are beginning to fail. The gas valve is beginning to fail. It would intermittently not release the pilot gas, had to tap on it a few times to get it to open. The main valve would go out, come back on, go out again and come back on, and stay on. It has an old WR ignition module. If i would of just performed the repair and tested to see if it came on and bounced.....i would of missed all the other things going on. It is a 40 year old Westinghouse furnace. Has a belt driven blower. Big picture lets the customer know and it covers your butt. I always look at the whole picture. You never know what else can and will fail if you don't look.

[@PapasDino]

I believe there is a patent pending on the "flexible disconnect"...probably worth a fortune! ;-)

[@a-aron2276]

All you can do is inform the customer, at least you know you're doing the right thing for the setup, besides everything you tell them is just more work for you in the future, they'll be calling you back to do the rest of the units whenever they can.👍🏽

[@thomasvlaskampiii6850]

Nice to see another Key & Peele fan

[@winstonwright3613]

Nice video as always. You should try the reset trick posted below somewhere in the comments on that stat if you haven't tossed it. Just to let us all know if it worked.

[@richardbartlett6932]

Hola. Estoy en Tenerife!

[@throttlebottle5906]

probably had previous set/sets of batteries leak and likely it's one that has batteries mounted at the top where they leak in and eat the board ;)

[@renesalinas9491]

even slight cleaning helps you if you come the next time. Now I need just the brush. f I miss 2 times I have to rince and scrub

[@tallbrian100]

There is a difference between fire fighting and doing thorough maintenance.

[@neilvestervictor180]

big picture diagnosis master

[@jfrancis98]

Are the conductors to the remote sensor in the same wire bundle feeding power to the thermostat from RTU?

[@hackfreehvac]

Prodigy boards are nice. Older ones got some crazy lag when you press the Buttons though.

[@HVACRVIDEOS]

Agreed I like the new Black Prodigy the most but the Old M-18 boards were decent once you figured out how to program them and access the advanced settings...

[@hackfreehvac]

@@HVACRVIDEOS My coworker just got to test the unit with the new black prodigy last week when we were doing a PM and he said it was fast compared to the rest of the units we were there working on.

[@HVACRVIDEOS]

Yeah its much faster and it seems they actually thought about the UI ....

[@ismarcfo]

Me encantan tus vídeos ,pero,es una pena que no haya traducción subtítulos al español.Saludos desde España Sevilla.

[@willow091]

That was special.

[@mrgreen9086]

On units like these I open the return panel in the back, and clean it from there. I would love to taker a little extra time to expose the evaporator completely, but they constantly rush us on PM's

[@kevinl.7487]

Just asking if you checked to see if the thermostat was in lockout? Only asking because most companies lock them out!

[@CrimFerret]

I'm kind of surprised that you don't set up maintenance contracts similar to yard care contracts where you send somebody out on a set schedule who basically just cleans the coils and replaces filters and then notes if there are any issues that may need looking at. They are paying the same electric bill regardless of the airflow or efficiency they are getting so they might as well get the most for their money.

[@HVACRVIDEOS]

I will discuss this on my livestream this evening 3/29/21 @ 5:PM (pacific) on KZbin, come check it out kzbin.info/www/bejne/l3XUnaala7iladE

[@timothyjerry2455]

Yeah. It’s called “breaking surface tension”

[@PaulHVAC1]

When you use that no rinse cleaner, is it ok on roofs that have rubber membrane?

[@michaelgraziano8038]

That is a quality disconnect switch installation. It is not HIGH quality, but it certainly has a quality to it.

[@brewski118sempire]

The power of surface tension.

[@allbright6268]

What app are u using I have the same probes Fieldpiece but my app looks a lot different???

[@Skippy7704]

Saturation - 14:48 remaining Above is not a time stamp, just the amount of the saturation effect remaining

[@TheCrystalGlow]

Is there a reason why they don’t just use 2 solid longer filters instead of 4 shorter ones? Seems like it’s letting air get past the filters that way

[@ezequielcrespo7046]

What do you recomend a new hvac tech in the field starts with doing installs or service?

[@gregmercil3968]

It’s usually best to start out in installs, it’s like boot camp for HVAC. It will be hard and you’ll be sore and destroyed at the end of the best of days, but once you move on from that and in to service work you’ll pretty pretty well conditioned (no pun intended). Service work isn’t nearly as draining and back breaking.

[@ericlederman3516]

Has anyone ever used the side shot panels as a way to block the return/supply, to keep water/debris out of the ducts while servicing?

[@geoffreyyoung5419]

that,s a floater for sure

[@tbelding]

I was told, yesterday, by one of the most insanely micro-managing clueless managers I've ever had the misfortune to deal with, that I'm "Only there to do a job". THAT proves that she has absolutely no idea how small businesses operate. If you're there just to do a job, you shouldn't be there. If I didn't want to help people, I'd go work for a government organization for 40 hours per week, two weeks vacation, and have zero issues outside of the office.

[@tyhuffman5447]

You are exploiting the cohesive property of water when you pre-rinse the coils.

[@wiiyaasiniini5323]

In my area (Minnesota) the condensate drains for the RTU's just have a P-trap and drain out directly onto the roof. Is that some kind of California state code that they have to run to an actual floor drain? Seems silly.

[@talleyz]

I remember on another video he said something about the condensate had to drain directly into the usual wastewater system due to certain California codes. I'm in South Carolina and the majority of my locations just let it drain straight out of the trap. Much simpler, but can make for some dangerous roofs.

[@HVACRVIDEOS]

I will discuss this on my livestream this evening 3/29/21 @ 5:PM (pacific) on KZbin, come check it out kzbin.info/www/bejne/l3XUnaala7iladE

[@JP-sd2cw]

Whats the correct mix for the coil cleaner? 1/4 cleaner and 3/4 water?

[@HVACRVIDEOS]

It says on the bottle I'm not sure on the exact numbers off hand

[@harrydickson4575]

👍👍👍

[@NateR227]

Which brand of A/C unit would recommend for a residential home that is 1056 sq ft. that's the best at energy efficiency for California?

[@HVACRVIDEOS]

I will discuss this on my livestream this evening 3/29/21 @ 5:PM (pacific) on KZbin, come check it out kzbin.info/www/bejne/l3XUnaala7iladE

[@MrAdamd83]

Where can I get that pump coil cleaner gun

[@HVACRVIDEOS]

Here is a link to Tru Tec Tools Viper hand pump sprayer - www.trutechtools.com/viper-2-in-1-sprayer.html?affid=36 be sure to use my offer code bigpicture one word to get a discount on check out

[@ElmerCat]

Re: @ 16:10 - - "Never allow family to stand in the way of opportunity." - "Treat people in your debt like family... exploit them."

[@Wiromax3]

Ferengi Rules Of Acquisition.

[@StarGuardian8180]

Pluggo Buggo

[@arcadeuk]

It says "Idle" ? In Predator writing?

[@socalrefrigeration6902]

Do you have customers with split systems?

[@HVACRVIDEOS]

Yeah I have a few of them

[@throttlebottle5906]

disconnected switch lol.

[@micahroach1995]

When ate you getting more hats?

[@HVACRVIDEOS]

Hopefully in about a week

[@HVACRVIDEOS]

The Hats are back in stock bud

[@tdgreenbay]

The boss is hot from doing all that paperwork...

[@killmepls-yt]

2:13 Really “special flexible disconnect switch”

[@alexanderkurz2106]

Why I cannot buy the Viper Cleaner in Germany? -_-

[@prettycureforever7102]

Why must everything be gas where you are at dear christ it doesn't even get below freezing like that smh

[@throttlebottle5906]

what else would they use? don't bother to say electric and solar lol out of all the fuel sources, gas is still the most cost effective solution for heating

[@jareddory2155]

They have shit electric, can barely get 200 volts on a 208 leg

[@watermanone7567]

Does Viper products may you to push thier products? Seems like every video you are pushing it. Thanks

[@davejohnsonnola2758]

Sure, you could have slapped a thermostat and boogied, but with some soft skills and communication sold your customer a valuable service.

[@davejohnsonnola2758]

Adding an extra hour of honest billable time without moving the van = win for tech, customer and owner

[@realestateservicessaleshea99]

🍺🏌 Stay safe. Retired keyboard super tech. Wear your safety glasses.

[@knockitofff]

You on Viper's payroll?? LOL

[@HVACRVIDEOS]

They are a sponsor but I was promoting them Long before they came one....

[@wrnrt]

YOUR KEYBOARD STILL NEEDS replacement.

[@gregmercil3968]

Especially when the caps lock button is stuck. 😉

[@steveblake8766]

#705 thumbs uP

[@williampatriot5622]

The second I saw that the thermostat was a fancy touchscreen I realized that’s why it broke. An ‘old fashioned’ one lasts forever haha.

[@greendryerlint]

Not so.. My grandfather's house, which stood vacant for some time after his passing, had an older thermostat with mechanical contacts. The heat was kept on at a minimal level to keep pipes from freezing. I went over to check on the house after a few days of not being there and found the contacts had welded themselves and the old gravity furnace had heated the house to over 130 degrees. No idea how hot it actually got as the liquid-filled thermometer on the stat had literally exploded and another dial type was maxed out at 130. One wall was so hot you could barely lay a hand on it. A pad of paper that was on the floor a couple of feet from the heat grate had curled itself into a ball. Scary stuff. If I'd skipped going over there, I'm sure it wouldn't be standing. A 'Sensaphone' monitoring system was temporarily installed soon after.

[@mrbyamile6973]

@@greendryerlint The furnace high limit switch was what the furnace was cycling on likely. Discharge temps probably around 180* + or - but if the high limit failed that could have turned out different. Ive seen failures of all types, those touch screen Honeywell thermostats have actual been quite reliable from what I have seen. Eons ago I had an old snap action thermostat (heat only) that customer complained wouldn't stop heating. They had old barn wood walls and had taken steel wool to smooth the walls out, needless to say the magnet in the snap action was a big metal fur ball when I opened it up shorting out the contacts. I've seen a number of the original electronic Honeywell 7300 commercial thermostats that were heating and cooling simultaneously and the "newer" (from early 2000's) 7300 that had sub base pins that shoved out the back side if you pushed the thermostat onto the sub base without making sure the pins were perfectly aligned.

[@greendryerlint]

@@mrbyamile6973 This was a coal gravity furnace that was converted to gas. It had no high limit and no blower. It did have a pilot safety/lockout. The limiting factor was the sheer flame resistance of the giant cast iron furnace and the plaster walls of the hosue, plus the duct was probably lined with asbestos. That and the capacity of the burner. The contacts were welded--I had to pry them apart. The thermostat was replaced with a simple Honeywell 'round' t-stat with a mercury switch.

[@throttlebottle5906]

@@greendryerlint that's better than frozen and flooded ehh? and I have ssen them flooded and frozen to floor joists (whole basement 8' deep water and 2' of ice on top and all over the place. the flowing city water didn't stop because it stayed very well thawed

[@luishernandez5394]

Coil gun is better lol

[@ATSNorthernMI]

Well, they don't call it flexitite for nothin`

[@sevagarmoudikian4639]

I think it’s about time we stop the stupid mambo jambo

[@HVACRVIDEOS]

I dont understand what your saying?

[@sevagarmoudikian4639]

@@HVACRVIDEOS about sanitizing I’m a hvacr guy I see so much more stuff that could get people sick . But you are doing an amazing job thank you

[@davejohnsonnola2758]

@@sevagarmoudikian4639 There has been nasty stuff that should have been routine practices regarding sanitation long before covid.... google legionnaires disease

[@SproutyPottedPlant]

The yellow venom pack makes me thirsty, it looks delicious!

[@alt_f_44]

5th

[@Aoshimaro]

FIRST? Yea, first.

[@charlesohalloran8117]

Ya a joker

[@charlesohalloran8117]

Ya lazy