Selling and Upselling as a Waiter!

[@TheWaitersAcademy]

Hey guys, the online class at www.thewaitersacademy.com is a complete F&B Service training course for waiters/waitresses and it is absolutely FREE! You have all the theory, videos and tests necessary to learn everything about our industry and how to be a good waiter/waitress! Visit the site and start learning! Best of luck!

[@esthershikoo2278]

is the classes still going on

[@TheWaitersAcademy]

@@esthershikoo2278 yes they are www.thewaitersacademy.com/courses/waiter-training-course/

[@tonyiyaji8333]

00❤❤

[@larkspurrose3136]

I am a new waitress/ owner of a small upscale Bistro. Your content has been so helpful. I am literally in kindergarten and you are my teacher. And a very excellent teacher at that!

[@TheWaitersAcademy]

hehehe, thanks, Stacia! We all start from kindergarten but you will get far since you are willing to learn and you have already taken on this great challenge to have something of your own! Best of luck!

[@hexenshadow5642]

I’ve gotta know 2 years later if the new bistro owner/server who had to come to this video to learn how to upsell is doing and if said bistro is still in operation

[@larkspurrose3136]

Yes, we are 2 1/2 years in, going strong financially. I'm a bit burnt out honestly. But people love us and we have a 5 star Google rating 😊

[@marinabajic7643]

I am a chef and this is truly amazing content! Completely spot on for suggestive selling techniques. I am amazed this content is free.

[@TheWaitersAcademy]

Thank you, Marina! I truly appreciate that! I do this to help. Not only this content is free but the whole online waiter training course on the website is free for everyone who wants to learn and improve! Best of luck to you!

[@marinabajic7643]

@@TheWaitersAcademy Ned you are good guy and everything from this channel "screaming" how is it look like when you're doing your job with great love and professionalism.I really love this channel.Keep going. You are inspiration.All the best 👏👏👏

[@TheWaitersAcademy]

@@marinabajic7643 Thanks Marina! The good thing is that it is working! The feedback is that a lot of young people changed their lives for the better by taking the job seriously and trying to do their best! Best of luck to you too!

[@dimitrisrbinoski6112]

I also work in an italian restaurant and using similar tricks to sell. It’s interesting to connect with you. Respect for you and to all waiters in the world ✊🏻

[@TheWaitersAcademy]

Thanks Dimitri! It is great that you are here! We have to respect all the people that work in our industry! It is hard even without the Coronavirus but now ...I see people working with masks, helmets and so! It's not easy but we handle it the best we can!

[@everydayrenewed]

I just got a job at the best fine dining restaurant in my city with only regular bar experience so I’m gonna binge all of these I can.

[@TheWaitersAcademy]

Congrats! This is the way! Now, make sure you keep learning and improving rapidly! It won't be easy but once you are in, you will make it! Best of luck!

[@Uk11rawat]

sir your teaching methods is so good.. i hope you make more videos..🙂🙂🙂🙏🏼🙏🏼

[@TheWaitersAcademy]

Thanks a lot Anil! Words like your motivate me to make more videos! Good luck with the job!

[@TheWaitersAcademy]

@impassionedintelligence I appreciate that! Thanks!

[@jonathanmugabi9199]

Frankly I don't know you but I truly love your content..

[@TheWaitersAcademy]

Thanks man!

[@yejinlee8065]

I don't usually put comments on videos I've watched but this was so far the best learning videos! And I want to congratulate you Sir. Your awesome!!!I'm glad though I'm on hold from my previous job. This is a big help to me. I've learned a lot to you sir. 👍♥️ 👏👏👏👏

[@TheWaitersAcademy]

Wow, thank you! Yejin Lee

[@lisapeters8358]

Thank you for taking time and sharing your techniques with others.

[@yapweijian5864]

I'm a bar supervisor in the restaurant, and I hope to become a wine sommelier in the future . Recently, I'm struggling in upselling and sell the wine. Thank you Sir, this video really gives me a lot of advice and idea.

[@TheWaitersAcademy]

Hi, Yap, you can also go to the website and find the whole training for free on the blog page! That will help you even more! Good luck!

[@taushifrashidmankar6041]

I love this vedio I'm going to my duty and I will definitely try this and share the feed back

[@TheWaitersAcademy]

Great Taushif! This is exactly how you can learn and improve! You see it and you try to implement it in your job immediately! Good luck!

[@TheWaitersAcademy]

Hello waiters and waitresses, give me your support by creating a profile on the Waiters Network today. That will mean a lot to me and it will allow me to help you and many others in the future, providing jobs, training and advice for free! Thanks for your help. I am always available if you have questions. www.waitersnetwork.com

[@sanharmohamed2386]

Sir you so nice person you doing great job so its very help full for us. You so great person. I'm watching your vedios and lirning day by day. Thank you my teacher

[@TheWaitersAcademy]

You are welcome Sanhar! Best of luck in our business!

[@manyordaniel6963]

I’m starting as a new waiter nxt month and you’re teaching are quite good

[@TheWaitersAcademy]

Best of luck!

[@yadulestrella]

Thank you for this very helpful in up selling techniques keep making more videos 🔥🔥🔥

[@TheWaitersAcademy]

Thanks! Will do!

[@jeromefelizardo44]

Sir your action is like a gangsters..😁👍 Italian is just like that.. but the thing is you are a good adviser and good man you have a big heart to help and give the best of your knowledge to other waiters and gunna be a waiter in the future.. thanks be to God he born you to the world.. you have a mission to help other people who aspiring to be a waiter. 😊😊👏👏👏👍👍👍

[@TheWaitersAcademy]

Powerful words, Jerome! Thank you! I am doing what I can to help! It is nice, there are people like you who appreciate that! Best of luck to you!

[@idugonjic1]

Very powerful video dear Ned. Last summer I trained some new stuff with your experience... Steps of service. It went pretty well. I'm collecting some good training for the new sommer staff as well from your channel and this video is like a "as on a ten" (balkan folk saying). Thank you for sharing your knowledge and make as waiters feel more confident generals on the battlefield 👍🙏🇮🇸👋🏔️⛄💪

[@nedialkon]

Thanks Ivan! How is everything up North! Are you coming to Croatia?

[@idugonjic1]

We've now normal day and night, in May it will be 24h of daylight...crazy Iceland :) Yep, I'm coming to croatia from 18.04-03.05 to Istria. Now I'm preparing a new training program with my colleague for the new summer staff with some of your material. Are you satisfied with your new job in Swiss? Anything new in your life? PS: I'd like to order some T-Shirts from the waiters academy, I need more precised size information. I'll write you an email soon or maybe call you trough Facebook.

[@oct9494]

let me know job recruitment sir...i am from indonesia, ready to flight being your team. so glad if i able to work there

[@trojan2834]

Thanks a lot sir big fans here and big thumbs up👍👍👍

[@nedialkon]

I really appreciate that Tweenty Eight! Thanks a lot!

[@pappugupta5725]

Really teaching style great..

[@trangbáođời-09]

useful and professional!

[@TheWaitersAcademy]

Thanks a lot, Thao

[@Oscar256-A]

You have made me learn so much sir I really appreciate i look forward to be a member so that I can get the certificate

[@BB-sg6ey]

Outstanding info! Many thanks. I love your charisma and professionalism.

[@TheWaitersAcademy]

Thank you kindly!

[@aleksandarcosovic7682]

Thank you very much, very useful information. Greetings from Montenegro.

[@nedialkon]

Greetings back to beautiful Montenegro! Thanks a lot for the kind words!

[@puritimessil4884]

Hae..am new waitress..with no experience..you are helping me alot

[@TheWaitersAcademy]

Glad to hear that! Keep learning and keep smiling! Best of luck!

[@scottev954]

I'm trying to get back into serving after years, thanks for the leg up you are offering. Really great advice.

[@TheWaitersAcademy]

Best of luck Scott!

[@subhankarbiswas4736]

Again and again thank you so much sir for good information

[@TheWaitersAcademy]

You are welcome, Subhankar!

[@ganeshlama4285]

I have learnd everything with your videos it's always inspired me how to do things properly thanks man really appreciated

[@TheWaitersAcademy]

Hi Ganes, thanks for the kind words! Take advantage of the Waiters Academy free online course and learn even more or even get a certificate! Give me your support and create your profile on the waiters Network so I can help you find the good jobs in the future! Good luck!

[@soumikmondal658]

Great video sir, lots of knowledge gained today.

[@doraymeandyou]

Wow. I’ve had so many waiting on jobs, and never thought of them as opportunities, and hence never lasted very long. If I’d gone in with this mind set, I think my life would have been quite different.

[@TheWaitersAcademy]

100% Gringa! I speak from experience! It is never too late!

[@brunamatic]

Hey Ned! Love your videos, they really helped me a lot! Can you make a video with some tips on how to be better at handling bigger groups? Let's say from 12-13 people onwards.. Thanks!

[@TheWaitersAcademy]

Thanks Bruna! This is a topic a lot of people ask about and I have talked about but never made a video! Maybe my next one will be that one :)

[@brunamatic]

@@TheWaitersAcademy That would be great! Looking forward to it :)

[@muyenzipromise3261]

Great Job man! I’m from Rwanda, Africa! I agree with your tips!

[@TheWaitersAcademy]

Thanks Muyenzi.

[@LetiktikPeter]

Thank you sir for good training

[@TheWaitersAcademy]

Always welcome! Appriciate that!

[@gabrieleboschetto923]

Sounds Italian... Of course you are! We're the best!

[@TheWaitersAcademy]

Thank you so much Gabriel 😊

[@pyatkovaolga]

Wonderful information! Thanks, it’s all matters!

[@nedialkon]

Thank you Olga! This really matters if someone wants to make a career in our business!

[@amagarajerome1800]

Hi Olga am on a mission to promote guiliversrove.blogspot.com I found the writings brilliant..try it too let's better our be jobs and our love lives...

[@HoanNguyen-ty4hb]

Done learning 15mins

[@QueensCurryKitchen]

Brilliant pointers !

[@rashelrene6725]

I am starting at a fine dining establishment. My question is, how can I learn more about the wine if I don’t actually drink alcohol? I have tried a lot of wine in the past so I am familiar with the different kinds but it has been a while and not all Chardonnay is the same.

[@TheWaitersAcademy]

For sure not all chardonay is the same :) Ask the guests about their experience and use that when you describe the wine for the next guests. You can taste wine without to drink it, if that is an option for you! Check the wine course at the Waiters Academy. It will be ready in two weeks

[@QueensCurryKitchen]

I’m in the same boat, I just started doing FOH instead of back in my own restaurant n I don’t drink! We sell Indian food and any pointers would be helpful

[@anastasiatolma8784]

Thank you so much! Very motivating!😁💪🤑

[@TheWaitersAcademy]

You are very welcome, Anastasia! Thanks for being here and wanting to learn'. Good luck!

[@lexi_222]

this helped me so much thank you for posting

[@TheWaitersAcademy]

You're so welcome, Lexi

[@Denis-cp2zq]

I wanna buy a t-shirt like yours...it looks very good

[@TheWaitersAcademy]

It's Pepe Jeans Artan

[@uk08Sailor]

You are the best 👌

[@TheWaitersAcademy]

Thanks bro

[@pranaykumarpaidi3554]

It's fantastic sir.. Tq so much.....

[@TheWaitersAcademy]

Thanks Pranay!

[@aadityashiwakoti5450]

Thank you so much sir

[@TheWaitersAcademy]

Most welcome, Aaditya!

[@cocoyitdang7871]

The objective of suggestive selling in F&B section, for having this technique is to educate all FOH staff that suggestive selling makes them become a better salesman, to attract the guest to purchase more items, and to improve the budget-friendly image of the restaurant or in a bar, by having this technique 100% the guest check average will be increase

[@TheWaitersAcademy]

True, but we need to bring value to the guests as well. Selling only for the profit of the restaurant will eventually hurt the business!

[@rawjoobeekaw3745]

thank u very much sir..

[@TheWaitersAcademy]

You are welcome

[@xhonshehu9703]

13€ for a bottle of water?!! Wow crazy man!!

[@mohabrhadi6012]

You are amazing man 👏

[@TheWaitersAcademy]

:)

[@indigobeauty1]

Great video!!

[@TheWaitersAcademy]

Thanks!

[@santoshsangma1393]

Thank you so much Sir for the good video keep it up Sir 👍

[@TheWaitersAcademy]

Thanks

[@zubairhussain791]

👍👍 Good topic

[@nedialkon]

Thanks Zubair!

[@janewangeci5328]

You have mission early about all guess are having main and it happened one person is having appetize so what if one all of them are having main how will you do

[@KingsSichoonga]

You are the best

[@TheWaitersAcademy]

Thanks a lot

[@जयस्वाभिमानीनेपाली]

sir following you tq for Good imfromation

[@TheWaitersAcademy]

Thanks Jackson! All the best with the job!

[@elle8099]

hi sir! your videos are without a doubt very helpful and informative. i just have a question tho, what if the guest requested to eat their main course while this 1 specific guest is eating his or her appetizer, are we going to grant this request? thank you so much!

[@TheWaitersAcademy]

Good question, Elle! Yes, we will! We are there to serve the guests and if that is what they want, this is what we will do. Except if this is a party and everyone has to eat at the same time the same dish! Then of course we will kindly deny the request.

[@awshamid8122]

Please the link for what's up group

[@TheWaitersAcademy]

chat.whatsapp.com/Hu38JsV3zbt3KY6Ri116mC

[@rabinpoudel6809]

HOW I CAN JOIN IN ONLINE COURSE

[@TheWaitersAcademy]

Here is a link to all the course! Sign up, enroll and start learning www.thewaitersacademy.com/courses/

[@saadbandaralgayla3849]

Thanks sir i made good money from your Style...

[@TheWaitersAcademy]

I am really happy to hear that, Saadbandar! This is exactly why I do this! Best of luck!

[@linettetegha7925]

Hi sir I'm a vegetarian yet I work in a restaurant with Lebanese cuisine they are famously famous for their grills, sometimes I find it difficult to upsell this items cus I don't even eat them yet I don't want to lie to the guess what do u suggest I do because I really love up selling plus our management provide a certificate each month for the best seller of the month plus a big fat tip

[@TheWaitersAcademy]

YOu have the problem my wife has :) This is what I do! For example I don't like to drink white wines and I don't test every white wine that we have in restaurant to be able to sell it! I talk to my guests and I ask question: What do you think about that wine? What is the flavor, the body overall test? Then I use this to describe the wine to other guests! YOu can do the same! Ask your guests about their experience with the meat dishes and then use that as a selling point to your other guests! You don't lie to them this way and you do your job as a waiter! What do you think about that?

[@linettetegha7925]

@@TheWaitersAcademy thank you sir I just had the interview with Marriott yesterday I was asked if I could sell a stake after testing it but I told the interviewer I'm a vegetarian he was quite surprised but I let him know it doesn't stop me from selling or upselling the item that I just need to know how it's prepared and definitely can tell how it taste he was pleased I was being honest with him. so I passed through the second stage for the interview and I was asked if I have any questions I asked him if I stand a chance of getting thos Job he said he had put my name on the training list and that I will here from them in 10 days so what do you think sir do I still stand a chance of getting this job or not?

[@TheWaitersAcademy]

@@linettetegha7925 absolutely! They won't call you for a second interview if they didn't think you a worth hiring! Congratulations for getting there! Being honest a good sign for them! YOu have done well! Get really prepared for the second interview! It will be harder and the questions will be more in dept and detailed! You sound like a girl who knows what she is doing so I am confident you will do great! Good luck and come back to tell us how did everything went!

[@linettetegha7925]

@@TheWaitersAcademy good news I just signed my letter of employment with Marriott finally and thank you sir for all the encouragement I hope I excell in this great opportunity

[@TheWaitersAcademy]

@@linettetegha7925 you just made my day way happier! I am so glad you got the job and I wish you great time at Marriott! You will excel there I have no doubt about it! Best of luck and stay in touch!

[@michellesmusik6017]

13€ for a bottle of water 😳

[@TheWaitersAcademy]

Yep :)

[@CarlosGomez-zl3bv]

And I felt bad for selling 0.5 LTS for 2.8€ Haha! Great videos man, thank you so much for your work!

[@donhasitha2044]

Amazing ❤️

[@mariocastro6521]

Boaring and NOT really anything new , less than avarage

[@TheWaitersAcademy]

Thanks, Mario! There is nothing sexy and interesting in learning how to sell and upsell. The fun starts once you have become really good with that skill! Good luck!