THEY WON’T LET ME RESUB ☠️ | Zepla on the HORRORS of FFXIV’s Mogstation PAYMENTS & SERVER TRANSFER

[@Songforyall]

Square enix makes a loss for the first time in years and gets rid of playstation exclusivity meanwhile XIV Players: ENIX PLEASE JUST F**KING TAKE MY MONEY HOLY SHIT

[@slerplederp6655]

I learned Square Enix really just does not like money haha

[@Gluurak]

I mean they needed to change the thing with country cause of Card Fraud and taxes. Im really suprised they just did the change now. But SURE there should be a way to change the Country you living in cause people change countrys for work // War // or live circumstances.

[@markoosh]

@@slerplederp6655 Yeah they don't like money so much that they're the only gaming company ever that has a strict rule on no refunds ever. No matter what the circumstance is.

[@zelless_smok3874]

😂😂😂 I been saying the same thing

[@ehwick8175]

Bro, im convinced SE actually uses mog mail to communicate things

[@0Fyrebrand0]

Every day an employee has to manually delete Mog Mail messages because their Inbox can only hold 20 at once.

[@SuperRamos619]

Nah man they use PlayOnline mail.

[@Cyromantik]

LOL it's probably attached to a fax machine, knowing Japan.

[@thomasfaverty6788]

SE has had this same problem for 20 years. If you didn't play FFXI on PS2, paying for the game was a pain in the ass. It's easy to blame WoW for FFXI's decline, but part of it was also the payment process. Blizzard made it so easy to take your money and Square just has no idea.

[@mirasolovklose3888]

So she has a better chance of solving this by waiting for Ukraine to win the war

[@OBXandos]

As a FFXI veteran I can 100% agree. The hardest thing about both of these games is trying to give Square the money to play them.

[@TruthSeeker777]

Exactly! Even now, blizzard still wants my money. But I want to stay in ff14! 😭

[@xelseartheonlyone1267]

20 years and they still don't solve this problem?

[@dquinn9482]

yea I had to buy Crysta to play last month to play. Is that what they want us to buy to play or do they not want dollars anymore?

[@ZeroWintter]

They mocked me when I told them I bought the game on Steam, but look, who's laughing now..... Stay strong Zepla.

[@animancy9824]

Steam would be worse in her cause, cause Steam would Region lock the game. Meaning that she couldnt' play when her IP is different, when she changed countries

[@Kuhazan]

I never go steam with mmos. It ties up family share meaning my single player games cannot be "borrowed"

[@mcklown]

@@Kuhazan Well that won't be much of an issue soon. Soon Steam's going to be enforcing the bit about all accounts in the Family have to be in the same physical household. A lot of people who have been exploiting the current system have been complaining about it.

[@delunk5906]

I got it before steam had FF14, and now I can’t swap to steam. I even purchased an expansion on steam thinking it’d sync with the Mog Station. It did not, and I did not get a refund.

[@zanagi]

​@@animancy9824 game stays in your inventory if your ip change

[@ntall123]

When SE is reporting extreme losses, and their mmo, years after release still has major issues with payments... I've never had a harder time giving a company my money then when I try to play FFXIV.

[@MekareP]

Lol it's bonkers. Believe it or not, FFXI is/was worse. You'd think they'd figure something out after 20+ years

[@Voidinacan]

Zepla here's what you have to do, next Fanfest get to meet YoshiP by whatever means possible, then hand him over an envelope with $2k and tell him "YoshiP this is enough money for 10 years of subs+expansions, please tell SE to let me play FFXIV!"

[@itsspookie]

Yeah, wait another 2-3 years before you can have an issue the community is having addressed. 10/10 joke

[@RavanaMuse]

@@itsspookie Why are you so angry LOL

[@ProjectFraz]

​@itsspookie bro, get the stick out of your ass and calm down.

[@HawkinaBox]

LMAO

[@Mr_Pyro_96]

This is the kind of issue that should be raised during the media tour. Even if just in private. Users not being able to pay right before an expansion needs to get the focus of higher ups. Especially with SE's massive losses

[@FigliadiSephiroth]

I'm on the same boat. My registered country is Italy, but I moved to the UK last year. In two more years my Italian debit card will expire and I will not be able to get a new one because I no longer have an Italian address. I am terrified, my account is Legacy, I've had it since 1.0. I don't want to lose 14 years worth of progress and memories. They need to allow registered country information. This is absurd.

[@zomgpeoplestolemname]

MogStation: We don't accept your card >:l Also MogStation: AmazonPay with same card :DD

[@alexisinboxes]

Oh yea this worked for me

[@ShiMusume]

I bought my account via steam years ago. It was a headache and I almost gave up. Years later I see that buying through steam may have been the best way to do it.

[@gmailmann]

i feel you, i did the same :D

[@TruthSeeker777]

I am having the same Issue as Zepla is, and I've been posting on ff14's twitter page about this issue with no response. I see no other choice but for content creators to raise more noise on this issue. Or we risk loosing years of hard work.

[@ThePerfectKagome]

They are trying to work it out. In fact the other day, servers got DDOSed because of it.

[@TruthSeeker777]

@@ThePerfectKagome hope so, because this is starting to scare me after spending many years on my account. I would cringe at having to do eureka again for that mount.

[@ArchieGamez]

​@@TruthSeeker777no worries just hope it gets a lot of traction becuase mogstation issues has been an issue for many latetly

[@DeKitten]

Yeah an update would be great but a month's worth of radio silence since they last issued a statement isn't inspiring confidence. I wanted another retainer, but it made me enter my card number and then said it's unavailable. Need to fix their ****. smdh

[@Lightningcount4]

Are you unable to pay using crysta with paypal or amazon pay?

[@snipegrzywa]

Food for thought. The no region transfer was an early decision and is a feature, not a bug. Whether for simplified tax reasons, to allow regional exclusives, or some mix of other reasons, they can't allow people to transfer regions else it throws off their other stuff. It is clearly a horrible method, but it's not a simple fix. Maybe with them implementing per transaction sales tax, they are working towards one day allowing region transfers, but then you still have the problem of Japan accounts with their KFC items trying to transfer. And I wouldn't be surprised if their horrible coding means NA accounts don't have a way to enable those items, or the files aren't in the game, or something, which means it's gonna take alot to enable it even if they decide to enable it

[@markm9548]

Hey Zepla, for gametime cards, you gotta let the entry sub to expire first so you can add it. The payment issues are such a headache...I've resorted to gametime cards also...

[@nicolasdrapeau9404]

When I created my account. Canada wasn't even in the choices. Now because it says I live in the US I can't buy a subscription anymore. That's stupid.

[@_HisMajestythecat]

Yeah... it locked to US too. So... Having the same problem.

[@vcool122]

Wtf, I created my account in 2017 and Canada was in the options o_O

[@saltpaetr887]

When ARR launched in 2014, the mog station felt archaic and completely stuck 20 years in the past. Things have advanced and now in the year 2024, they are stuck 30 years in the past. The thing is, it's not going to get any better any time soon unless people will really make a big deal of this. This isn't just a FFXIV problem, it's not even just a Square Enix problem, it's all of Japan. They are just stuck in the past when it comes to everything related to web development and things are not advancing over there at all, they are in their own 90's bubble.

[@LuciusHill]

As the saying goes: "Japan has been stuck in the year 2000 since the 80's"

[@lloroshastar6347]

Same with banking in general, all the JVlogging KZbin channels usually put banking in Japan as one of the worst experiences of living there. It's so archaic and unnecessarily bureaucratic and inefficient but the oldies run everything in Japan and hate change so nothing changes.

[@Saphira.]

This is bureaucracy (ultimate)

[@gilaverde]

I have the Steam version of FFXIV, I just use Steam payment system when paying my sub and any mog station items. I'm required to validate my Steam account when purchasing from the mog station. The Steam payment system for my sub goes through without any issues. Yay for Steam?

[@mauricioos2294]

The only problem with steam is creating the mogstation account XD, i've tried to have some friends play ffxiv and they gave up because of the mess that is to create a Square Enix account.

[@zofifthbatchgaming3009]

same here i use steam payment ez

[@gilaverde]

@@mauricioos2294 Sorry to hear that. I set up my account over 8 years ago, so I don't remember it being a head ache many people are having now. At least they got on and can play now. Even when I did a quick search on YT, there are not many Setup Guides out there. Many videos created a few years ago. SE really needs to update their system.

[@animancy9824]

Steam is kinda worse, cause its region lock too.

[@Darteghoster]

Praise lord and savior Gaben

[@critcialminxs]

kinda laughed, friend who moved from USA to UK got email from SE saying "buy a new account for your location" that is the only official way to carry on playing is rebuying the game. that is BS

[@DDragonWhisper]

You have to be crafty to buy anything from SE. I tried to buy a shirt for a friend on their site but for some reason you couldn’t get a medium. It’s not that it was sold out or unavailable, you just couldn’t click on it for the color and size I wanted. It just didn’t work. I figured the page must exist so I checked what changed in the url for the size and color and manually changed the url to be able to add the shirt I wanted to the cart. It’s just ridiculous.

[@hereticjunglist]

I was on entry previously. Once your sub is up you can add the code for the time card.

[@eriadend]

A Mogstation Reborn, now!

[@gdude6064]

I had an entry level sub, waited for it to expire. THEN I went over to Amazon, bought a time card and applied it. That’s the only way I can pay for the game right now. However, eventhough im able to play, I cannot pay for my retainers. So I have 4 retainers filled with items that I cannot summon or pull items from. 😢

[@matthewhilty4209]

Imagine a video game company with users begging to give you money , and the company can't figure it out. This is insane.

[@driller1787]

TO Everyone: Please dont voice record your personal information to any site or app.... they could use that info to obtain your identity for other purposes

[@Mindontcompute]

I pre ordered the new xpac to figure out that I had this same issue because I live in Puerto Rico and is not even listed as a state of US or commonwealth which is what we are. I have 0 ways to re sub on my address. I bought a pre paid for 2 months and tried to register and wont let me register without resolving the address which is the dumbest shit ever. I pulled some random address in US just to be able to register a PRE PAID CARD. This is the dumbest shit. I will probably take the L from the moment my pre paid expires and just go back to WoW permanently. I cannot deal with this BS anymore. Square is dumb and clueless at this point.

[@Daryl90]

Wow I haven't played in some time but I might have the same issue then. I live on Guam

[@unluckydude2380]

Brooo I live in PR to what I do is take a address from the state they show and us it it work for me

[@Mindontcompute]

@@unluckydude2380 thats what I did. However Im not paying $15 for FF14 when I could be paying less. Id rather pay WoW for the same price.

[@henkohallows]

It's amazing how we start with the hardest boss in the game: THE MOG STATION before we even create a character. my friends quit because of the mog station and they barely got started xD

[@sneis95]

I cannot believe they haven't fixed this yet!! Absolutely unacceptable.

[@kimfry4019]

I can literally feel the pain and frustration in her voice, I feel so bad for her, I would go crazy without my FFXIV, knowing I would lose my medium house ingame I worked so hard to get.

[@astrealove2247]

So if you narrow it down, it's Putin's fault that Zepla can't play FFXIV.

[@KZorander]

JUST DROP A MOON ON THE MOG STATION AND START OVER.

[@Arckrin]

I am one of the people who have been told "You should better start a new account" I was like dude... I am a 1.0 Player I have this account since more than 13 years (because I played FFXI also). And this is because after they MERGE the fcking accounts (EU and NA got mess up) SOOOOOO.... I am binded to my NA account due to I was living in LA, CA back in that time... Now I am in Canada... But I can't transfer to SPAIN because I am from EU!...

[@ruebuh]

I did transfer my chara from the SE service to steam. It was also an entry one, and I was also in another country. I tried to say this on her chat but she is now focused on playing gacha, maybe someone can pass this to her so in a future video says 'Someone in my youtube comments told me the solution' instead of saying Rue told her the solution, but that's ok. As long as she can relax about this.

[@caynidar6295]

I ran into the card issue since I hadn't subbed in a good while and had to buy a game time card from Amazon. Thank goodness that worked for me and I hope either Square Enix gets off their behind and gets things fixed or Zepla can find some kind of work around that works for her! Part of the problem with using a prepaid Visa or Mastercard for her is that she might have to get one from Ukraine, if that's even possible, due to now requiring the address for the card account to match the address of the Square account.

[@azaelthereon4141]

This has been an issue since May 1st I’m shocked it hasn’t been fixed yet

[@81erise59]

Zelpa thanks for making this video. This has been my struggle for years, finding the most obscure ways to pay for my account. I moved continents several years ago and since its been a pain. Paying for a damned game should be stressful but here we are. Support flat out told me its not possible to swap regions and thay if i couldnt find a way to pay, i would have to repurchase the game in my new region. Additinally as i registered in japan, the japanese registration did not accept abc, so i had to give them a japanese character version of my name... but there were insufficient characters so my name is cut off. When i asked se to fix it they informed me they need 2 legal id documents, one that states the name mention in jp exactly as written and one in abc. But ehm since the name is cut off, there is no document with my name like that. So i gave up. And if it now ever becomes a problem i no longer posess jp identification at all so ehm guess im screwed. Your video cheered me up though and made me laugh and shared misery

[@tomasrytir9211]

Problem is not in mog station at all with payments its wide problem of verification of accounts and their countries. Of course you cannot pay from US while your main country was Ukraine. It will be weird. But what can you do its make bank account under US country sign up like Revolut where you will just sign up under your now actual adress. Or you can call to your bank on Ukraine and try to explain problem and ask them if they can add you temporary billing adress.

[@Vegeta-lf6il]

I been playing long enough to know the story is a main reason I play FFXIV. Ever since 1.0. Now even before that FFXI . Love the FF series. My journey has been long and keeps going. Hang in there Zepla. Things will get better. Yoshi-P raised the bar to me to make it through this journey and I will see it through to the end.

[@Bluejanza]

My friend tested it out by removing his card, clearing the cache for that site specifically, then putting the card back in. But he didn't move.

[@khgameplayer]

The players asked for harder content, and Square delivered!

[@curtis9555]

I had this problem, turns out you have to be very patient with it while it secretly loads the confirmation page 😴

[@jeremywright9511]

Yep taking a break rn. Every big mmo has a new expac coming this year anyway so I am definitely not missing out.

[@kirkalmeida]

Yeah I ended up playing ARR twice once on US then I accidently bought on EU copy of the game so I had to start over with an EU account. I'm just glad I didn't wait until the end of the free trial before buying the game otherwise I'd have to replay heavensward too. If the community didn't do such a good job of promoting this game I would have thrown it in the trash right there.

[@truthless4720]

Just like Venat said in that one cutscene... "To find joy even as darkness descends and, amidst deepest despair, Crysta everlasting".

[@SynodicScribe]

One of the biggest complaints against FFXIV over the passed decade has been the untenable nature of the Mog Station. To see it get worst instead of better after all this time is ridiculous.

[@holynod]

I live in Russia, so the game was purchased directly from Steam (simply because my card is not accepted anywhere). I’m very glad that at least through Steam you can pay for a subscription, otherwise I wouldn’t be able to play at all Т_Т

[@mr.mystere4999]

Everybody: SQUARE-ENIX, SHUT UP AND TAKE MY MONEY ALREADY!!! Square-Enix: (white cat) Huh?

[@Banana-cc5rx]

The issue with credit/debit cards right now seems to be widespread among japanese platforms. Not sure if it's VISA/mastercard tightening down on Japanese entertainments, or this is the "theorized" marketing plan Japanese companies are trying to push towards payment using their own respective wallet currencies due to the depreciation in Yen. It's been happening across multiple different platforms with with the same exact card issues in just 2 months. Coincidence? Hard doubt.

[@Squareslug]

As someone with a basic sub, I let it time out and then I was able to add game time from the game cards Only way I'm currently playing right now lol

[@tracyhall7298]

Every content creator that talks to the FFXIV team needs to raise (and keep raising) what trash their website/account/store is and push them to fix/update it. It's especially rdiculous in this day and age when you look at account management platforms like Battlenet and Steam. I've never seen a company who makes it this difficult to give them money.

[@zweimystesitwantedalastnam9162]

I just came back from a year and a half break. I was on entry when I was playing before. When I came back my card didn't work but my sub had obviously run out and the time card worked. I think you'll be ok after your game time is gone. Changing servers is, unfortunately, not going to happen til they figure out how to take our money though.

[@kunstlerischesetwas1284]

I was actually paying my sub through paysafecard for quite a while. When i was to young to have my own bank account i had two options: 1. Ask someone else to pay my sub for me through online methods. 2. Go to the Store 500m away and get a Paysafecard. I choose the Second option. In contrast to Zepla it went pretty well for me, since i don't live in the US XD.

[@abahgaming2143]

I can totally relate to this issue. I'm one of the many SEA players who have been battling this problem for years. I couldn't resubscribe with my PS4 account and tried everything-seriously, 101 different tricks people suggested-but nothing worked. So, I bought the game via Steam and started a new account. Now, guess what? I’m facing the same problem whenever I try to buy anything from the store. It's like trying to solve a Rubik's cube in the dark! It's ridiculously hard to spend any money on this game, while other games make it as easy as 1-2 clicks. I love FF14, but your payment system is a nightmare! I swear, it's like you're making me jump through flaming hoops just to give you my money. If I wanted this level of frustration, I'd try assembling IKEA furniture without the instructions!

[@KM-tj9gb]

Never had an issue since I signed up 5 years ago. When my card got compromised and had to switch it off, THEN it became a problem and has to resort to using Crysta. 2 Months later, the issue is now finally fixed and I was able to put my card back on for the sub ^^

[@BazzFreeman]

When I started playing 2019, the process of actually buying the damn game and setting up a sub was SO frustrating that I ended up just geting it on Steam.

[@zarwus1297]

I had the same problem. And found out that it was actually my card company that blocked the payment as scam. So after a phonecall with them, they unblocked it. And now it works fine.

[@marksr1907]

Been trying to buy the xpac for 3 months. Over a dozen tickets. They cannot get my email address correct to send me the codes even though my email is correct in all my Mog and SQE accounts. Dozens of tickets and emails.

[@wheeloftimem8481]

I live in Norway. I have a Norwegian bank, and last time I resubbed I kid you not, I had to remove, re-add and add my credit card to re-sub.

[@claireandclaws]

Absolutely insane!!! Having to complete a fecking mechanic perfect Ultimate trial just to pay for your sub wtf!! If they look at their profits and see a big dip then this should be humungous clue. Really hope they make the sub and mogstation process better soon!!

[@lt_darkstorm7719]

I just started paying crysta with PayPal really the only option right now for buying stuff in the mog station

[@mcklown]

You can use time cards. Wait for your entry sub to expire and it won't ask for an updated payment method.

[@ex0stasis72]

As a former tech support email agent, what they need to do is jusy take notes and pass them to their dev team. Their mistake is thinking that there must be a solution in their little manuals they're supposed to follow.

[@flanmi]

Square is doing the Cartman strategy again, refusing money when people want to enter their amusment park

[@_HisMajestythecat]

I registered my account with Steam. And I wasn't aware of all of this bs... One account, payment accepted. Now, I'm locked to another country, they won't just give me other options to change... now it's required to proceed to give them money. I won't say I was lucky. I won't give SE or Mog Station this treatment.

[@Muppemania]

Having to remove your payment method is a new thing I think, I noticed it when I wanted to change my sub from 1 month -> 6 months. It was so annoying that I felt like I was going insane. I am starting to think that Mogstation is part of some Lovecraftian summening ritual that SE is doing.

[@jeshirekitenkatt1212]

making this change at a time where there's SO MUCH going on in the world and SO MANY people are refugees of war as a result, like it's just. we know about zep because she's a popular streamer but i would be willing to bet this hit a looooot more people who are in the same situation where leaving their country of origin was out of their control. hell, even if someone just moved countries for work or family or something, this will suck for them.

[@slerplederp6655]

I've had my subscription for FFXIV and FF11 go through around May 11th, then afterwards my debit card just stopped working. Went to go buy a Fantasia and it says 'Card is Unavailable,' there are no issues with my card itself so then I decided to do what you did and re-register my payment method and lord and behold.. it doesn't work, same error shows. I didn't think I'd be leaving FF14 because SE doesn't want money. I haven't bothered with SE Customer Service as I will get no response anyways.

[@danielBrown-fs7xq]

Had an issue couldnt resub for weeks... finally got it to work by changing cards a few times

[@cdsky3]

I would honestly be starting a new account just in case...after all, this is her main source of income! This is insane!

[@MercyXI]

Support is completely useless, they legit recommended for me to make a whole ass new account, rebuy everything and basically just forget the one I have now, i was like fuck no??? lol just got to 22:32, yeppers, that's support alright

[@chaoticzion6378]

i have every issue you have and i can fix them all but they have got to fix this.

[@NivaraTinuviel]

my debit card stopped working out of the blue, and i've always been in the US for everything. I just went to try to sub for FFXI for nostalgia purposes, and ever since it wouldn't' accept it for that, i can't use it for FFXIV either. I'm lucky, and i have another bank card i can use, but a lot of folks dont. :( Also: it's not being a Karen when it's justified. ;)

[@DeeFourCee]

They need to overhaul the mogstation to a modern website of this century

[@animancy9824]

They did, but its not Mogstation, its Square Enix payment system that changed, cause they had to change it cause the amount of chargebacks do the company, and payment processors were getting upset at Square

[@DeeFourCee]

@@animancy9824 that’s only ONE issue. With the website. There’s a lot more issues than just that and the alternative payment methods being useless and not offering more is an issue too

[@scarletami]

I really hope you get this resolved, I'm somewhat keeping an eye on this since I'm hoping to move countries in a few years. And I really don't like the mess this is that your having to deal with.

[@FoxBatinaHat]

My problem with Mogstation, is that I cannot change (Countries) from USA to Canada. It is locked, and so I cannot change the address, and thus cannot renew my sub.

[@hundset]

Maybe I've been doing something wrong, but I'm on steam and steam wallet is not 100% BS proof either, because when I try to set up steam wallet it needs me to go to the mog station, and then I get a region lock error.

[@NovaV000]

I'm having this same problem, I relocated to the UK after spending 29 years of my life in the US, and of course I've had my account since the game first launched in 2014 or whatever what a mess Square....what an absolute mess, and I've had this account for 10 years, I'm not going to restart and make a new account after I've spent 10 years of my life on my WoL, what a mess.

[@PROTOgarrettv2]

I am so sorry for everyone having issues. I've been trying to change my email to play the game so it doesn't use my husbands PSN account, which is just a nightmare.

[@Jahkrel]

Simply buying the game took me 4hrs this doesn't shock me in the least. It's like they don't want people's money

[@legendofaaron]

Please call their customer support! I had an issue with my account and tried email for a couple of weeks and it just took too long. I finally decided to just call them and was able to fix my problem that same day

[@KyoukiJuuno]

It's a bit sad that this problem gets more exposed only now that it affects some popular streamers, but at this point I welcome anything that helps kicking SE's collective butt. This is gonna cost them so much money until the end of this year alone and might even permanently damage the only game that currently makes them any money just because they're being stupid.

[@talonmage40k]

Bro, I'm right there. I can't resub.

[@Peace_Dog]

Talk about streamer privilege, Zepla got her very own RL quest to play XIV;) Hopefully the final reward is that free lifetime sub she deserves.

[@Crovius]

I pay my sub through 60-day time codes from Amazon, definitely beats dealing with the weird setup SE has going on with the mogstation

[@killval849]

it's crazy it has to be like that lol.

[@EmpressTiffanyOfBrittany]

Whatever it is it’s an issue on their end. I have lived in the USA all my life and my Visa still don’t work even though it worked before. The last update they must have fucked something up or they’re having finance issues and cut support for a lot of services.

[@silvernode]

I have heard Ad blockers have to interact with the rendering engine of a browser and turning that off could help if you use one. Though that would only possibility solve the data center list.

[@legreeniris]

the account I play on is the third one I made, and the email address I created specifically to play the game. Thankfully once I got that one working, it has remained working. I know my brother has made new accounts every time he decides to try the game. Taliesin from the mainly wow talker/streamers Taliesin and Evitel has stopped playing because he has had to remake his account several times, and on the latest time he got far enough in that doing it again is annoying, and the websites take him in circles. so... it is just so bad. :/

[@CadeMan101]

"Do you know anyone that hasn't had issues with paying for thr game through the Mog Station?" Of course, I know him. He's me

[@YourHex]

I think you're good with waiting for your sub to end then adding a game time card, I've only ever bought entry subs, but I have also used a game time card in the past when my sub was down, this was a year or two ago so unless they made a change it should work.

[@Zephy_Sky]

This reminds me of my issues with my amazon account. Got a new phone with a new phone number. Turns out it was someone elses old number, so I could access their Amazon account, but not mine since mine was tied to the old number and the old phone which is currently broken and unuseable. After jumping through hoops, and customer service that ultimately didnt fix my problem in the end I haven't used Amazon since.

[@TheFayt2005]

I ran into this same issue, I got around it by using PayPal to buy Crysta and using Crysta to pay for my sub. Same debit card used. Still spent $15

[@Mythenfreund]

they must have calculated to give a more feeling to be the Warrior of Light, as soon you actually See the Green Word "Play" after the "Log In" Button This Way it is more Immersive and all Tears are truly deserved? Oo

[@katnerd6712]

Before they start working on a new MMO they need to rebuild their payment processing service.

[@barnabuscollinss1298]

i aslo had problems with my visa adding crysta but was able to using amazon pay,

[@1UPCherry]

ZEPLA! @Zepla I had the same problem, and I think I found what the issue is. The English is bad on that section. That step says "home world" but they are really asking you to pick your NEW home world, and what character to take to that new world. I think that dropdown menu is showing you the available worlds to go to, not where you are from. I could be wrong, but I remember trying to this about a month ago and I think that's what happened. I ended up not transferring because my husband is still in dynamis, so I'm not even sure if it will work or not.r new

[@cjn0423]

I recently reactivated my account. I had to get help from support. The card that was originally attached to my account kept saying "Invalid card." I had to use a credit card to re-subscribe. Support told me there is no ETA on figuring out the issue. Trust there was TONS of troubleshooting to get my bank card to work.

[@Ryomaaaaaaaaa]

Is this the long waited ultimate we are missing?

[@jeremiahbullfrog226]

Idk why the mogstation even exists. Why can't it all just be in a subsection of the Square Enix site? I know this is more of an issue of bank security by ensuring that card addresses line up with account addresses, but people move or get cards replaced, and this is all kinds of goofy. It should not be this difficult. Maybe SE really should just start accepting cash in envelopes mailed to their office. It sounds like a pisstake, but snail mail is actually more secure than people think.

[@tmoredhel]

Just started playing, and it took me two hours to get online after purchasing. Turns out I had purchased the game years ago and gave up trying to deal with mog station. Purchased a sub on the old account, not knowing i had to input the product key for the new purchase to activate. What a mess!

[@MekareP]

I had this EXACT SAME scenario with upgrading the sub type. I eventually got it but holy shit it was horrible.

[@JanetDax]

Zephla, ever since I started FFXI, I couldn't help but notice the irony that a company that could make beautiful games, but setting up an account was complicated compared other MMORPG's not to mention they had a very minimal understanding of PC and online gaming. You need to run security software while online and Windows games are supposed to ... window. So you are telling me if I moved to Japan I would have to pay in US currency from a US address. Not surprised. Hope you get thnigs worked out. Have you tried signing away your firstborn to a troll? Just in case, nihongo ga wakirimasen