This Ebay Feedback Has Me FIRED UP!!

[@NinasJewels]

That buyer broke an eBay feedback policy so you should be successful in getting it removed. They used feedback extortion when they said “well, I’ll just leave negative feedback then.” I’ve been successful in having feedback removed within the new system by quoting the policy and how it was violated by the seller. Basically, you need to prove it wasn’t just their opinion. Good luck! I think you did everything right and this buyer had some bad intentions from the jump.

[@robertscott6215]

If only it mattered to eBay as to the intentions of the buyer. I have had the exact same experience and eBay stated buyer found issue that wasn’t disclosed in the distribution so feedback removal was denied.

[@NinasJewels]

@ eBay’s policy also states that if the buyers gripe is with something that is clearly disclosed in the listing then the feedback will be removed. This is why it is extremely important to be very descriptive about any flaws.

[@LaurieAnnCurry]

This right here

[@postcardshackpostcards2369]

@@robertscott6215😮

[@mburleson5969]

What is a neutral feedback if the buyer has not contacted the seller, asked for a return/refund. Evident the buyer did not read the description. Why leave feedback at all.

[@ImAlwaysFrisky]

i would LOVE if eBay let people leave negative feedback for buyers, they can receive feedback yes but you have to scroll through and read everything in order to find a warning sign

[@wink853]

Same here. Being ghosted after winning an auction deserves to get negative feedback!!

[@LoraAlejandro]

They used to let you leave negative feedback

[@bryanreed3559]

I've started leaving negative reviews in the positive section.

[@BarbieNOregon]

@@bryanreed3559 their rules state that if your verbiage in your feedback doesn’t match the feedback they can remove it. They’ll help the buyer, but they won’t help the seller, even if the buyer is lying

[@jrroper3515]

I wish they would track buyer accounts. It would be a simple algorithm they could run once a month like our seller level. If an account leaves excessive negative feedback/the number of orders, their social should be banned for 6 months. If they offend again, indefinitely. If they have excessive returns, same thing. If they are constantly getting refunds, same thing.

[@evelinaochoa7122]

My Go 2 Tape YES, you handled the situation perfectly! You have integrity and thank you for keeping us aware of these types of situations. Happy holidays to you, your beautiful family & fur babies.

[@pattymain5139]

So fired up you didn't make us wait to hear why! Agree with your stance 100%

[@anthonyc7900]

Im 100% with you on no partial refunds unless its an egregious mistake on my end.

[@bd2864]

Can it be just a mistake?

[@anthonyc7900]

@bd2864 it could be, but I've also made mistakes in the past and still asked that the customer just return the item instead. Long story short... I had a tech deck dude lot and I forgot to include in the description that some of them were missing magnets in their feet. I took an offer for like $25 off and the customer asked for a partial when they relaized they were missing. I explained that I had already accepted a lower off on the items and I'd prefer to get them back instead of providing an even steeper discount.

[@tomdodge5198]

If a seller offers free returns ebay should have a policy that doesn’t allow negative feedback. Negative feedback should only be allowed if no resolution was offered.

[@WellnessWizdom]

No.

[@buckyohare5595]

@@WellnessWizdom Yes

[@MitchBarker-lv2px]

You handled it perfectly. We never agree to a partal refund for this very reason. We offer 100% free returns. What irks me (and it happens frequently), a buyer will mesage us an offer (for example $20 on a $30 item), and we decline it. Then they buy it, and immediately start the conversation for a partial refund, trying to get the price they initially wanted. Be honest, and work with integrity, and it'll work itself out. *Colossians 3:23

[@postcardshackpostcards2369]

I’m thinking of not doing Best Offer of granting discounts anymore. Like anything, dishonest people find an angle and make it bad for everybody.

[@dianevanderlinden3480]

@@postcardshackpostcards2369 Yes! I hate that I accepted an offer that was pretty low, then the buyer started all kinds of trouble. Those seem to be the ones to do that.

[@wesh7656]

In this case I would report the buyer as you did offer the full refund. Reporting the buyer not only helps you but helps other sellers from buyers like this. I buy all the time on eBay, I love sellers that do the right thing, and you did the right thing here.

[@danieladunnells8458]

Totally understand what you're saying. Partial refund shoppers are so hard to deal with out of fear of negative feedback. A picture is worth a thousand words... I think fishing for a partial refund is premeditated even before the item is actually purchased too. A way of getting inventory for their own sales. You are well known with a great reputation. Looks like they tried to swindle the wrong person...

[@adammonahan687]

Idk bout this one. Kevin admitted a portion of them were not in the condition stated. I've sold many magazines and I get worried because pictures can make them look better than what they are. I've even put in the description that they are rougher than they appear. Sure the guy was fishing, but he wasn't lieing was he? A 15$ partial could of avoided the frustration and negative feedback

[@christiecoats33]

Get your books back!

[@danieladunnells8458]

I think I'm just coming from a mishap on my part. I'm an idiot. I sent the wrong item, let the buyer keep it, sent the right item and gave them a full refund. I'm just starting out and was worried about the feedback. I could still kick myself thinking about it.

[@dolfinwriter5389]

If you get negative feedback for refusing a partial refund, submit a request to remove it. eBay did for me. Home > Customer Service > Request to remove feedback

[@DenDecorDepot]

Being TRS Plus helps. I just tell them to send it back. Yes I pay shipping but it’s pretty rare I do a partial refund unless cost/benefit isn’t there.

[@postcardshackpostcards2369]

Thanks for the shout out, Kevin! That was very kind of you! I have seen a lot of your merchandise, all over the place, your T shirts and several versions of your EneMan! BTW, Mark from smpostcards has an EneMan on a shelf behind him on his smpostcards Channel Show! Hey, instead of Elf on a Shelf, does your family have EneMan on a Shelf around Christmas? 😄

[@michelleharrington3033]

My husband and I are subscribers. We are newer full time resellers. We 100% agree with you decision and thought process. It’s so amazing that there are such dishonest people. I sold a poly perk coffee pot. The buyer messages me saying it came damaged and she would like a refund. She said she should have realized there was a problem when she saw a small hole in the box. Long story short. She ran over the box and crushed the pot. No amount of packing could prevent that. No way the post office is going to deliver that package as if it’s ok. The buyer got a full refund and I’ve filed a claim with USPS. The sad part about this is it was an adorable vintage coffee pot that was in great working condition. You are a great reseller. Honest and entertaining. Keep up the good work.

[@WendysBooksandMore]

Oh dear that's terrible, I'm sorry to hear that I love vintage coffee pots. I will say though as a buyer I did have a package delivered to me that was completely obliterated. It literally had the truck tire marks on it. You should have seen my mouth drop when I saw it. It was a book. I read it and then years later I sold it on Ebay and I stated that it had been run over by a truck 🤣

[@diane-b2z]

I hope you got the damaged pot and box back BEFORE you refunded the buyer. I had USPS damage a 100 dollar mid cent pottery piece and because buyer would not send it back to me (they sent pictures) USPS denied my insurance claim. I lost all the way around.

[@BekkiFox-l4f]

I agree with you 100%. You went above and beyond to make the buyer happy.

[@c-sue3774]

I think you handled this situation well. I would respond to the feedback, contact eBay to get negative feedback removed, and block the buyer.

[@One-Eyed-Willys-Rich-Stuff]

I think the problem with grading condition is that condition is often an opinion. People have their preconceived notions about what “good condition” is. In the buyers mind good may mean excellent or mint. The buyers “good” is not the same as eBay’s “good”. I had a buyer complain that the vintage diecast monster truck lot I was selling was not excellent as there was aging and marks visible in the photos. I had to explain in terms of diecast that excellent does not mean near mint or mint.

[@RusticMerchant-r3h]

I watch your videos every time a new one comes out. I have learned so much with implementing your ways into my resaling. Thank you.

[@PattyAnnPatrickThrifts]

We would do the same thing. We have only been selling on eBay for a year now but have had people request partial refunds for what we feel are not warranted claims so we just do what you do. We are more than happy to refund and we offer free refunds. We have had people request refunds before and then never return the items. Thank you for always sharing useful information and tips for other resellers like us. We are both in education and can totally relate to your stories and journey!

[@randymixter7432]

The partial refunds requests have become a minor epidemic lately. Unfortunately, unwarranted negative feedback has always been a problem. A lot of us resellers are in the same boat. I wish you the best in resolving this matter. Happy Holidays to you and your family.

[@Britgal5150]

I had a buyer said an expensive snow globe had no water in it when she received it. We apologized and asked her to send it back for a full refund that she was not happy about. She sent it back not packed well and it was smashed to pieces, then left negative feedback. She got blocked

[@buyatreasure]

Tired of the scammers out there and negative feedback is their weapon of choice which ebay allows them full access to. We sellers have always and will continue to get the short end of the stick. I've closed my store. 25 ys this March selling on ebay. I sold about 100 items this yr compared to over 650 yrs past. Just tired of it all. Good luck Kevin. I've given partial refunds but good for you for sticking to your policy of no partial refunds.

[@Antiqueexcavator]

Your advice about sending a message when you’re away just to make sure the buyer is aware of a stated delay is something I do whenever I’m away or there will be a delay. I hope others take your advice! It will definitely save a headache.

[@shoofrap]

Thank you for covering up that license plate with Tweety! Go Cats! Hurts my heart every time I see our rival plate in the Commonwealth cabin.

[@AllThingsTruexox]

You absolutely did the right thing. You literally can't please everyone. I think, based on the photos that the books are in good condition for the age. I always use that in my description when selling older books. And can't you get feedback removed since he threatened negative feedback? My Go 2 Tape! Thanks for the chance.

[@wesleystokes5540]

I'm in agreement with you. I went and looked at the listing on your sold items and I think there were plenty of details described.

[@Kelly-nd3cz]

I absolutely “Loved the Monkey Joke-Need to tell my beautiful 36 old baby girl forever-she’ll get a kick out of it!😂🎉Happy Holidays and a Very Merry Christmas to you and all your entire families!

[@kimberlyhewitt855]

Buyers cannot make threats to sellers! eBay should remove the negative feedback because that is against their policy! I don’t blame you for not giving a partial refund. Sounds like he was trying to scam you. Even if he wasn’t trying to scam you, he’s a bad buyer. You didn’t do anything wrong. You tried to give the guy a full refund. Thank you for sharing stories like this with us. It helps other resellers to learn what to watch out for and how to handle difficult situations with buyers. Sharing your experiences helps newbies like me to not get scared and quit over a minor bump in the road. Thank you so much again! My Go 2 Tape!

[@jpluera]

I think i may start putting a disclaimer on some of my listings..' I DO NOT DO PARTIAL REFUNDS" lol...I wonder if that would work?

[@gailmcclendon7480]

I agree with you Kevin. I would have done the same. I would tell them to return if they were not satisfied. I never give a partial return.

[@jennyarduser3096]

I agree with how you handled everything! That is terrible of the buyer to throw out a false feedback out of spite. Glad you responded!! Hopefully EBay makes everything correct! My Go 2 Tape

[@jeremiahhenderson5713]

My go 2 tape Thank you for all the great info and love learning from you.

[@chrisf6765]

I didn't know ebay had their own, somewhat detailed, explanation of the good, fair, excellent, etc.. book grading structure. I dont sell many books, but from here on out, I may put in my description something like "good condition in accordance with ebay's definition" and maybe link to these descriptions. Along with good photos, of course. I hope you are still managing to have a good holiday season despite recent hiccups 😀

[@FayeHallford]

I’m appreciative of your integrity and am encouraging you to continue to be your “authentic self “. That’s what they call it in my business. I am a Clinical Social Worker, semi retired, and watch your videos regularly. I am a potential e bay seller. MANY THANKS. I appreciate you!

[@ThrifterPickerShipper]

My Go 2 Tape!! I have really been wanting to try this!! Woop!

[@ThePickingLarker]

I’ve had a similarly frustrating week, 3 returns, negative feedback and one person complaining that their original 1980s perfume is “old” I’m like ummm did you read the title and description and item specs all of which said “1980s” I’m putting it down to frustrated holidays shoppers but it still burns. 19 years on ebay and this is my worst week ever 😢 Best wishes for the holidays, love your channel and learned a TON from you! If the situation is clearly u reasonable I will respond in feedback, we are forced to leave positive feedback so it’s our only recourse when dealing with potential scams or unreasonable buyers.

[@pupsterpicker3635]

I agree 100% with your course of action with the buyer. No partial returns! It just feeds into abusing the system. The only time I give a partial return is if it was obviously my mistake and the seller actually wants to keep the item.

[@franklincountypicker3897]

I wanted to let you know I sent you and your family a box of stuff for Christmas. I hope you got them safely I am definitely a big fan and watcher of your channels

[@billhunt7718]

I did go and look at this sold listing. Some of the books, to me, look a bit worn, HOWEVER, there are a lot of pictures that plainly show all of them. I think this buyer thought he had you over a barrel. It's obvious he wanted them enough to keep them he was just mining for a discount. Thanks for the education! Happy Holidays

[@mrsunshine3728]

My go to tape. Thanks for all the great info. Have a happy holiday

[@ilj1259]

My go to tape is Alien tape double sided goodnes😂😂😂

[@retro_nelli_vintage]

My mother always said “Say anything you want about me, but it BETTER BE TRUE!”

[@kylewaters4815]

so i have been through this before, i have been watching you for years and this is my first comment.. ive sold 100s of items and i have 100 percent positive feed back. and the reason why is because i am so afraid of getting negative feed back that i always do what the buyer asks and i go above and beyond to make the buyer happy.. so i would have given them 25 to 50 percent back .. but saying that i would have wanted to do exactly what you did.. i have been through similar situations before multiple times btw..

[@patrickp2444]

I'm not 100% sure, but isn't it against ebay policy for a buyer to threaten to leave negative feedback, like this person did, in order to get a partial or full refunds without having to return the item?

[@brandonbramblett1345]

My Go 2 Tape! I agree with you as well on how you dealt with that buyer. They wanted it cheap to resell or they only wanted one book like he said so shipping it back to you wasn’t on their agenda. Love the videos. Thank you for all your advice

[@budlady7]

I think you handled this perfect. I try to be pacific in pictures and descriptions. So far, in 2-1/2 years only had 2 or 3 returns due to postal damage. I feel lucky. I thoroughly love your videos and have learned a lot. Keep smiling and selling😊

[@TheThriftyVeteran]

Pacific like the ocean? 😂

[@brianstrand8590]

My go to tape 4low2goslow is a reference to the 4 wheeling hobby and 4x4 community that was a big part of my life. You might be right because as I am now much older it could probably be used as my golf game motto too lol.

[@hiddentreasureskc]

You did everything right! Sellers need to stop partials, only if it is Sellers fault.

[@chadsmith5723]

Kevin, your videos are great. Anybody that watches more than one of them, will realize that you're very genuine and fair when you negotiate price with people that want to sell. Your videos have been so helpful to me in my resale journey. I am truly grateful for that. And I have told you before in a comment, but I'll say it again. You seem like a great dude, and you have a wonderful family. 😁 Keep the content coming.

[@joshuahayes7291]

I'm with you on this, no partial returns. I actually just had this happen to me as well, my guy actually sent the item back and got a full refund and still left negative feedback saying that I wouldn't work with him and it wasn't as described...some people just want to make trouble

[@wakaluk111]

I think you handled it well. I did offer partial refunds when I first started but I saw the same people asking for refunds. Now I only give refunds when they return the item unless I messed up. They will probably complain and leave negative feedback but most shoppers will see all the positive feedback over the one negative.

[@carlaspillers]

My Go To Tape - I also agree with not giving partial refunds so I think you did the right thing. Have a great week ahead!

[@repthehuskers]

I’d have to agree with your thought process and how you handled it. My recent one, I sent out a brand new sealed jumbo deck of playing cards. He claimed they were damaged and couldn’t have happened during shipping and wanted a partial refund. I told him to open a dispute with eBay so I can dispute your claim and to also send me pictures of the item so I can file a claim with usps. He didn’t want to do any of those things and just wanted a partial refund and told me he didn’t want to be bothered with any of that. 😂 I said ok, well if it’s everything you claim and want your money back why would you not open a dispute nor send me any of the pictures? He’s response was, whatever I’ll just keep it and deal with it. That’s when you know they’re just trying to scam you.

[@HighLevelReviews]

You handled that well. The buyer was already paying well under the actual value (probably could've told them the condition was factored into the price) and just wanted to flip them imo.

[@michaelhines8779]

My go 2 tape. Have a good holiday season.

[@annemerritt3722]

i once ordered a cd and seller said it was used but in vg condition. when i received it the jewel case was cracked and cd was slightly scratched. maybe items get bent, sctrached by delivery avenue.

[@denademal]

Absolutely agree 💯 % with the way you handled this!

[@lisaruiz6799]

That's awful that this happened. I love watching your videos. And also, you did all that you could do. I hope that Ebay is able to assist you.

[@UnorthadoxPhantom]

When you list it under mixed lot category via template it doesn't require condition. Just say see photos

[@AffordableTreasures]

I never tried my go 2 tape. But love his bubble wrap and have used it tons.

[@barbarahudson4727]

Turner looks like he has grown a foot in the last month! Love watching your channel.

[@lawyersgunsandmoney887]

I would love some Mygo2tape to try. The tape I've been using is cheap and too thin. Merry Christmas 🎄

[@devinjones4308]

Q4, the fishing season for partial refunds! Never fails. Get a couple a week this time of year. 🙄

[@bluedogron]

My Go 2 Tape , I think you handled this customer perfectly. When you have that gut feeling they are trying to do something just a little scrupulous it is most likely right. I would contact eBay about the feedback and if it is not removed then I would enter feedback letting others know what really went on. Keep up the great content and Happy Holidays to you and family.

[@JKsCardShack]

That fiery intro was just what I needed to kickstart my morning 😂

[@dam130af]

Love the show. Just curious, what's with the pause at the end? Lol. "See you next....time."

[@commonwealthflipper]

Do you know who Paul Harvey is? Same type of sign off pause he liked to do at the end of his radio show.

[@dam130af]

@@commonwealthflipper Gotcha. I remember now. :)

[@TheLakeTahoeFlipper]

I agree, sellers that readily and quickly give out partial refunds make it difficult for the rest of us. This is not an okay practice!

[@gobigrey9352]

I'm getting fed up with this kind of stuff. Between bad buyers and usps losing packages, and poor customer service, spending hours and hours trying to correct someone else's problems... too much.

[@vickiolson1198]

I used to make those frog scrubby holders when I had my ceramics studio. I had a salesman that went to 5 states and wholesaled my finished pieces. I injured my painting hand and learned I could raise it at an auction much quicker than I could paint, so became an antiques dealer 40 years ago.

[@paulahutchinson1837]

My first entry of My Go 2 Tape this morning was attached to Trash 2 Cash podcast somehow. Anyway I am trying to get it in the right place this time. Wish me luck! Thanks for opportunity

[@karenbailey7297]

My go 2 tape. One thing selling jeans I always take a picture of working zipper. I've been burnt saying broken zipper want an partial refund.

[@johnkanan5727]

I really appreciate the way that you show your products. My wife has a store on ebay, and it is so condescending the way E- bay does there sellers. If I owned a business I wouldn't be behond all of the buyers. If you don't have a seller, good luck on getting your percentage people selling.

[@m.lynnenewton853]

When you make a listing w pictures of a group of books and you say in the listing to check description for more info, can you take each book and describe it in more depth? Would you be more protected then?

[@Chilly4096]

Great content and info as always, love your videos, my go 2 tape

[@flippingpickers]

What is the best way to contact ebay about feedback removal? The last time I did it facebook messenger was the way to go but that was a few years ago.

[@pascalallen4261]

My go 2 tape love your program watch daily, learning alot

[@georgepetrask8723]

I remember when you purchased the books. I would have listed them as good to fair condition as pictured.

[@irenegraves4093]

I would search current listings to see if any of those books have been relisted and go from there.

[@shoofrap]

Maybe ask Mel what she would rate the books? I completely agree that return with full refund is the best method to take care of the buyer. And I agree with not giving a partial return in this case.

[@Dowjones1966]

Kevin, I think you are spot on. If I bought something that I felt was not as described and then being offered a full refund, I'd jump all over it. By not returning them ( when only 1 was acceptable to him) truely gave Wy his true intention. My Go 2 Tape!

[@pointfndr1]

My Go To Tape! I think you handled that buyer very professionally. I wish people weren't like that, but I'm afraid that it's only going to get worse. Good luck on getting it removed, if anyone can, you can!

[@DustyBoxTreasures]

When I first started I had someone try this with something that they said “didn’t match the display look on their shelf THEY were looking for” demanded a partial and did the whole negative feedback extortion. I did the same as you and offered a full refund, no response and no feedback after that

[@guiseppecapritto7577]

hey buddy, good video! maybe what you could is when taking pictures and additional on each pic a index card saying, good - average- fair condition etc..., this so you have additional clarification when they try to do this to you again to minimize headaches to you! just a idea.

[@chrishogan7695]

My go to tape... I agree with you on the no partial refunds....

[@stroudsburg3]

It just amazes me how people will go to such lengths to save a couple dollars . You did the right thing. eBay should take away the bad feedback .

[@timadams4418]

I agree 100% with you. Actually had the exact situation happen to me. Buyer fishing for a partial refund. I offered full refund and they declined. Left me negative feedback. eBay got rid of it with out me even contacting or asking. Love your videos and keep them coming.

[@richardtidd2738]

Books are a tough item, next time list all as fair/acceptable . Many people have preconceived ideas on condition. You are a professional seller and are going to bump into bad/dishonest buyers. Excellent presentation. Thank you.

[@nicholeclear1067]

My go to tape. I would not have given a partial in this case.. sounds like he wanted to resale and thought he would get more of a profit if he got some money back. Merry christmas

[@kellrlr44]

Omgoodness!! I received a similar negative review and it was so wrong and unnecessary. I completely understand, it is so frustrating. Just remember there are way more people who leave good reviews than bad. Chin up 😊

[@dolfinwriter5389]

If you feel you're in the right, request eBay remove it: Home > Customer Service > Request to remove feedback

[@lisamartin8606]

I also had bad feedback twice and the buyer didn't need to leave bad feedback..left feedback before even trying to work it out..maded me so frustrated. I gave refund and issued a send back postage and they said they never got return label..but I pd over 7 dollars for return postage..I ended up letting them keep item because it would have cost me more to reissue postage..why is it that we don't get more for positive feedback than the negative?

[@brianrice1613]

I mostly tune in now just to find out if the clip board will have stickers or not! MyGo2Tape

[@dananderson128]

I’m on board with you. At least he had a conversation with you my only two negative feedbacks were left without the first word from either.

[@gailmcclendon7480]

My go to tape. I'd love to try it Kevin.

[@uuydsrd]

good for you!! these people have group chats and share who they can get over on!

[@uuydsrd]

NO PARTIAL REFUNDS

[@jamiepratt9295]

I agree with you. If the item was sold for less money or it was your mistake, I would say do a partial refund, but otherwise, no partial refunds. I have been learning along the way and appreciate your videos on both channels and your keeping it real. My Go 2 Tape!

[@cornfieldcloset]

I think you are absolutely right about this buyer. I wouldn't give him a partial refund. Call eBay and ask them to remove the negative feedback. Glad your wife is better.

[@vickiolson1198]

I like to talk on the phone when I dispute negative feedback. I find when I am having a conversation with a eBay rep, I can make my point much clearer than I can in the limited typing space they give us online.

[@acupofsmileforlife]

My go to tape! Thank you Kevin! Sorry to you for the negative feedback. So frustrating when you offered a full refund. 😊

[@marksprinkle]

I got a return request for "item not as described"... for an issue I went to great lengths to describe and photograph. That listing had a free return on it anyway, so I didn't need a reason. I messaged the buyer who asked for a refund. I sent her the original purchase price back, but immediately blocked her from future purchases. Ruined my whole day and I swear the algorithm slows down your sales when you get one of those "not as described" return requests.

[@JulieLivingood]

My Go-to Tape That guy wanted it resolved in one way and that was the way it would benefit him most. You did the right thing by standing your ground. P.S. I like your bracelets and I like your ethics. And your children are wonderful.

[@kksmith5160]

Kevin, I wonder how u feel about this. I was on vacation for about a week. Came back, opened store and haven’t listed since ten days later due to immense crafting that had to happen for gifts. I haven’t received one order since before vacation now about fifteen days. I’m obviously in the eBay doghouse. This is what bothers me; I may not have listed anything new but I am still paying for a store each month. What am I getting for my 20 plus? Might be a subject to discuss. I think eBay is wrong to do this to me and maybe others. Thanks.

[@DeathbyThrift]

My go to tape - no partial refunds, I learned my lesson

[@cheryld4191]

MY GO 2 TAPE....You did the right thing, full refund was the best way to handle that situation. I would reply to his comment on eBay feedback if eBay doesn't remove first, defend your lively hood.

[@keithmayou2214]

glad you are sticking to your self on this