Exploring the Pros and Cons of Using AI ChatGPT for Tech Support

[@Cobuman]

Using AI ChatGPT as a Tech Support tool, good or bad idea? Tell me what you think about this... I'm sure people have different feelings on this.

[@EmQue33]

I know alot of people use it, even for writing sentiment emails, id say you can use it but always verify the information it gives, because its not an accurate tool

[@stevengarrido167]

Cobuman never fails to update his viewers with the best IT training videos. Thank you for all you do for the IT tech support community.

[@Cobuman]

My pleasure. I'm glad to see that my videos are helpful.

[@b0xxkn1gh79]

Present! Welcome back Cobuman. Another awesome video 👍

[@Cobuman]

Thanks! 😁

[@MrAnderson610]

It seem like a good tool for a tech to use for troubleshooting and to drastically reduce the time needed to document the steps for your Help Desk software's FAQ page 😂

[@Cobuman]

It's like asking a coworker for help, but always have time to help.

[@soundsoflight6893]

Great video about ChatGPT. I'm so glad you included this information about AI. So helpful! Thank you!

[@Cobuman]

Pleasure as always.

[@reddysandeepreddy394]

@cobuman - I want your suggestion. I'm a recent gradaution from Wireless Networking, and want to start my professional carrer asap. Could you please suggest me which certification/playlist I need to focus to get my first IT JOB?

[@Cobuman]

Great question. So, the most common first IT job is Help Desk, and from there you can apply for other jobs. I have a lot of videos on Help Desk and if you watch any of them it will give you an idea of what to expect. Here is the playlist. kzbin.info/aero/PL4jgQJG6eMDMRl8zfCJUfMSP1tMAcTD-N

[@mouhamadousy9967]

Keep upload , it’s help a lot

[@Cobuman]

Will do!

[@kawaiihikari0]

Oh my God I am so glad you cover this. You have no idea so I used to work for SpaceX as a Software developer and now I am working as an IT network engineer I use AI specifically Bing AI. ( yes I know I use Microsoft edge and Microsoft Bing. Google sucks.) 😜 I use AI every single day. Why would you not use a tool if it helps with productivity let’s give an example if you’re turning an IP into binary or vice versa yes you can do it really quick but you might need a pencil paper you can just put it in real quick does within a few seconds boom done. Why would you notmake your life easier. That is such a useful tool and people who don’t think it’s a good idea I feel like are the people who would say I’d rather walk than use a car. It’s pretty much the same thing the same idea use it it’s available it’s free. It’ll make your work easier.

[@Cobuman]

Exactly. 👍

[@xozeintk8093]

Present Cobuman!

[@beatzbyjay24]

This is really good stuff thank you 👍👍👍

[@Cobuman]

My pleasure. I'm glad you like it.

[@roadhouse_blues8081]

Wow my team wasted a lot of time to creating SOPs and more time in searching for the right SOP when needed. It seems like a great tool I worked in a service desk and was a Team Lead , i want to restart my career after 8 years..i am a mother of twins. Any suggestions or crash course for someone like me..i have no idea where to start.

[@Cobuman]

I have a lot of Help Desk videos. Here is the playlist: kzbin.info/aero/PL4jgQJG6eMDN5J2VqhhDHyWX8fN6yT3jN As you know, with Help Desk you just need to memorize some of the most common computer issues and solutions and learn how to use the ticketing system. I have videos on ServiceNow ticketing system as well.

[@ferdousahmadi6101]

Thanks for your Video could you please attach all the Question in Text here which you asked from GPT ?

[@Cobuman]

Sure thing. Here is the link: chat.openai.com/share/a5665306-b5db-47be-8abb-4d3145980316

[@ashtreylil1]

Max headroom reference

[@Cobuman]

[@kawaiihikari0]

How do I submit tickets I have really good ideas

[@Cobuman]

You can submit tickets here: cobuman.atlassian.net/servicedesk/customer/portal/1

[@kawaiihikari0]

Present!!!

[@mobaplayers4534]

chatGPT is future,soon windows linux will integrate this into their OS after that good bye to tech sup roles

[@Cobuman]

They have a different AI but you're probably right on that. I think everything in next 10 years will have AI built in.

[@orgesavrami]

a bit late but present :)

[@Cobuman]

never late to say hi. :)

[@kawaiihikari0]

Make part 2 maybe even trying other AI chat bots

[@Cobuman]

Yeah, maybe compare and see which is better.

[@ianmelencio5752]

Present

[@Cobuman]

Hello. Good to see you.

[@ianmelencio5752]

Thank you for sharing i learned alot from this channel.

[@Cobuman]

@@ianmelencio5752 My pleasure.