TROUBLE SHOOTING SOLE ELLIPTICAL INCLINE

[@keithlewis9691]

Would it be possible to put a link to the video where you show how to get to that point? You have quite a few videos, and I can't find that particular one. Thanks!

[@FitnessTechnologyServices]

I am sorry I can’t that elliptical is gone. But send me your issues to [e-mail] I will try to help

[@FitnessTechnologyServices]

Hmm I think I didn’t understand the question if you were asking how to get to the incline board. I do have a video on that installing sole elliptical incline board

[@jklwjk]

Thank you so much for your videos.

[@FitnessTechnologyServices]

Your welcome, thanks for your kind words please subscribe for more videos. Thanks David

[@adb.7170]

Thank you so much for this video. I am troubleshooting my treadmill. I figured it would be the same, And yep, you were right. It’s the same switch board. Thanks

[@FitnessTechnologyServices]

My pleasure

[@joaquingomez1319]

Thank you for your helpful information 👍

[@FitnessTechnologyServices]

Always my pleasure

[@g35mr2]

Thank you for this very helpful video! After switching the polarity (Red & Black wires) the motor now works perfectly. Just up means down and visa versa. Have you encountered this before? Any thoughts on whether the board or the motor requires replacement for normal functionality? Thanks again!

[@FitnessTechnologyServices]

Hmm that is hard to say I would think incline board or console.meter the incline board when you press up on the console the red should read 110 vac ! and thank you

[@g35mr2]

@@FitnessTechnologyServices Thanks! I will give that a look and monitor to see if this fix eventually fails, too. 👍

[@VW--mo3zt]

Thank you for your helpful videos sir! What is the frequency or code for heart rate reciever?

[@spurs1984]

Have a sole e25 and incline motor makes banging noise 5 or 6 times when turned on and incline doesn't work, presume incline motor in gone and will need changing

[@FitnessTechnologyServices]

Yep with it trying and not working I would think it is getting power.So I would go with motor first also

[@spurs1984]

Thank you

[@FitnessTechnologyServices]

@@spurs1984 my pleasure

[@gusjauregui8241]

Thanks for the helpful video on troubleshooting the E3 error code on the SOLE elliptical. My incline does not work at all. I dont get any response when pressing the incline buttons. Where can I purchase a new incline circuit board ?

[@FitnessTechnologyServices]

Just go to fitnesspartspro.com and enter your serial number part should show up 😀

[@skapig1]

I have a newer unit and it appears Sole has been watching your videos. Our circa 2020 machine has a thin plastic "sweat hut" very similar to your cardboard and gorilla tape invention. Unfortunately our problems are due to flooding, not sweat, so the hut didn't do us any good.

[@FitnessTechnologyServices]

Yes I would like to say they did get that from me . I never saw a cover over the controller until after I did the video 🤔

[@FitnessTechnologyServices]

Sorry about the flooding

[@trevorkilpatrick3010]

Thanks for the helpful video!! I don't have an incline problem (I don't think) but the unit itself keeps resetting. I turn it on, the control panel starts up (software v1.2), then resets. Sometimes it will stay on for a few minutes, sometimes for a few seconds. I had a frayed main control wire (runs from behind the power inlet up to the control panel), but I just replaced it and I'm still having the same problem. Seems like a short somewhere, but haven't been able to find it. Any ideas?

[@FitnessTechnologyServices]

Hmm sounds like a bad display to me or incline controller and power is dropping to console or console is resetting send me your serial # to [e-mail] for more specific troubleshooting

[@ccmac05]

Do you have a video showing replacing the actual motor? I have the part from Sole but would love video assistance.

[@FitnessTechnologyServices]

colleen christensen I am sorry I don’t I do have a video on replacing motor belt . Almost same procedures And If needed you can call me at 410 286 5566 on Monday and I would be glad to help you . We could face time if you want thanks Dave

[@FitnessTechnologyServices]

Oops I am sorry For some reason I was thinking treadmill Motor 😒.I don’t have video will do one if you still need. or again call If need Dave

[@ccmac05]

Hi Dave! I got the incline motor from Sole. We took the cover off the back and saw how it goes in but it looks complicated for us amateurs . Before we even try I want to ask, have you had experience with the incline not working even though the computer console shows that it is? My computer was replaced a year ago. The whole console. But when I’m on the elliptical it will not hold the incline. The bars fall back down. The tech at sole said it must be the motor who’s h is why they sent that huge piece. Could it be something simpler? Your thoughts?

[@FitnessTechnologyServices]

colleen christensen well it’s not the Motor most of the time I have only seen that one other time call in the morning And I will try to help it’s better on phone to much typing for me

[@ccmac05]

So kind of you! I’ll have my husband call you today. (This is pretty foreign to me). :) He’s in calls much of the morning so I’ll have him call when he’s done. Thank you for your help!!!!!

[@hayleyrobinson5083]

Hi, I'm trying to find the video of how to get into the incline board but I'm not sure which video to watch? Could you post a link to the correct video. I'm trying to fix an E3 incline error. Thanks

[@FitnessTechnologyServices]

Well I not good at that from my phone 🤔 send me your email to Fitnesspartspro@ gmail.com or the video is called Sole elliptical Incline board

[@hayleyrobinson5083]

@@FitnessTechnologyServices brilliant thanks

[@ziggymtb2754]

Hello. I have an E25 model. It has an E3 error code. I have recalibrated multiple time. The code clears. Then when I go to use the incline again it inclines very little the the E3 codes comes back. Even through the calibration it doesn’t appear to go through the entire incline. Do you think the incline power board needs to be replaced?

[@FitnessTechnologyServices]

Ziggy MTB Hello . No I don’t think this would be power board . It sounds like a encoder issue take all input wires off the console but the main wire harness recalibrate unit if this issue still comes back I would think it would be in console display or incline . Thanks Dave

[@laureneager9833]

Thank you so much

[@ronaldcampeau3790]

What if you put the sole E45 in calibration and the elevation goes up and down then when you push the elevation up or down it gives you a incline err

[@ronaldcampeau3790]

Ment E35

[@FitnessTechnologyServices]

Hmmm that’s a tough one I would think this is a processing issue with the console. Because when you calibrate it you are bypassing the the signal and the console is just sending up and down. Do any numbers change on your display when calibration is done ?

[@yudianyuan3353]

I am a product design student currently working on the design of ellipticals, I'm thinking on how to design it better for maintenance. thanks for your video, it's really helpful! One small recommendation, can you please put the link for the videos you mentioned in this video, so we could find them more easily :)

[@funtimes7755]

fitness technology services link on youtube : kzbin.info?search_query=fitness+technology+services Thanks so much for viewing my videos. The main thing to work on would be removing the side covers without taking arms off or making the hole in the center of the side disk accessible to interior components. Thanks Dave

[@funtimes7755]

@Carpet Hooligan I have nothing to do with the design, but I 100% agree. I'm a service tech that works on fitness equipment several times a day and can't count how many times I have complained about just that. FYI - the new models are even worse...hahaha

[@cipcap5324]

Go work for Lifefitness

[@v.cortez3178]

My sole elliptical sparks on the left area when peddling. What do you think it is?

[@FitnessTechnologyServices]

Well that could be dangerous It is most likely your incline controller be careful that may short out your console send me your serial# to [e-mail] so we can see what one you take

[@HouseRockKitchenBuenaVista]

can you post a link to a video explaining why my incline slowly goes down in the middle of work outs? I have to adjust it continuously throughout to keep it inclined. Thanks.

[@FitnessTechnologyServices]

I am sorry I have only ran into that issue 2 times both where under warranty sole replaced console and incline motor . You can call me and I will try and help 410-286-5566 Dave

[@pweiss15]

Mine is doing the same. I called and they told me to calibrate the incline. I did that and the incline will hold for about a minute then it will slowly deflate again. I’m about 6 months in so I am under warranty. I’m following up with them today.

[@charlenec.1177]

Did anyone ever figure out the cause/fix? My incline keeps dropping during my workouts

[@vpoleshuck1]

Same problem but only at low incline--on my Diamondback at 3 or below. At 4 or 5 incline, it holds. Help!

[@Al-8-7]

@@FitnessTechnologyServices I have a 2019 E25. I have the same! The incline slowly drops, then I press the button and it rises back up. can you tell me what to do? will calibration help? but they wrote above that it doesn’t help. but how to do it? or is it better not to do it?

[@larrycimino5931]

No power. Fuse blown at power module. Can you tell me the amp size of the fuse?

[@FitnessTechnologyServices]

It’s a small 5 amp but 9 out of 10 times it is also the incline controller board see video on installing board if needed . Also if need part I have the board on my site www.fitnesspartspro.com

[@ektaarora7]

My tempo elliptical 615e ahows ep 501 error. It works but turns off after 10 mins or so. Could you please help?

[@FitnessTechnologyServices]

I am sorry I don’t know Tempo . But in general this means you speed sensor went bad. When it is working check and see if your MPH is showing up on your console screen

[@Ragnark1]

Ever had an incline assembly that wasn't level?

[@FitnessTechnologyServices]

It is rare. Check your rail frame.You could have a cracked frame

[@videsvides3763]

Thanks for replying but there is no movement in machine or motor

[@FitnessTechnologyServices]

I would say if console looks like it works then the greatest chance would be incline controller

[@drews1718]

what about a sole e35 e-2 motor error

[@FitnessTechnologyServices]

The highest chance of this is gear motor send me your serial # so I can see which one [e-mail] thanks

[@dalnjos]

I have the E3 error code I have the E35 Sole Elliptical. Please help

[@FitnessTechnologyServices]

Thank you for subscribing Have you moved the unit if not I would start with calibration then troubleshooting I have videos on both . If need specific troubleshooting send serial # to [e-mail]

[@videsvides3763]

My tredmil shows E_06 can you help me

[@FitnessTechnologyServices]

E-06 is normally a Communication error if moved check wire harness if not motor controller

[@MoneyChump]

Mine won’t power on, before I used it my family used it for 1hr and 45 min but now it won’t start

[@FitnessTechnologyServices]

Dude Decent no power is normally due to bad lower board incline controller . Take off cover look for power light . Send me your serial # to Fitnesspartspro @ g mail .com I will see which controller it takes 👍

[@MoneyChump]

Fitness Technology Services we actually messed with the power and got it to work :)

[@akhare22sandeep]

Sole cannot fix this small issue in their design ! wow

[@hike2024]

What about the error code "E3"?

[@FitnessTechnologyServices]

Get Outside It would depend on what model send me your serial # and I will check it out

[@hike2024]

@@FitnessTechnologyServices First, thank you for your response. So, I found out how to re-sync the incline, and that cleared the error (E3) and now I can use my incline. The other issue I have now is that the machine will not shut off automatically as it use to do. This all started when I unplugged the machine to move it. Once I turned it back on I noticed the error code, then the odometer was erased, and also it will no longer shut off after 30 minutes. At this point I have to actually turn the switch off to get the display to go off. It is very bright and I don't like to just leave it on. Do you know how to turn the auto shut off back on? The date code is 2019.1Q. I cannot seem to locate the SN. Thank you for the help.

[@FitnessTechnologyServices]

Get Outside you are always welcome even when you fix it yourself 👍. But I really do need your serial# I have a video to help on that on my channel titled where to find my sole elliptical serial number send to if want [e-mail]

[@rickc2222]

or I just advise the customer they should try not to drip sweat onto their equipment EVER! - big fan and a towel is all most would need to avoid it...

[@JimCampbell777]

What's needed is a class action suit against Sole. Think of how silly this sounds. They put a circuit board where it can get sweat on it AND they've had numerous problems with this. My board got fried. They want anywhere between $120-$160 for the board...not including the labor to fix it. How incompetent! This is a an exercise machine for god's sakes!

[@FitnessTechnologyServices]

Well they have added a cover over the board on some models I always make a home made cover when I change one. You can see this on my video changing incline board