Troubleshooting Rode Wireless Go I & II with Zoom Volume Setting Demo on Computer

[@AshleyHagen]

📷 Updated equipment links can be found in my Amazon store at www.amazon.com/shop/ashesyoga/list/EEXNXOMZTZN7

[@christinalabue2241]

Thank you so much. My zoom yoga students said I really needed to change my audio equipment. You simplified everything and made my life so much easier. I stopped using music on zoom , as well, because of having to switch tabs and settings, now I can link my playlist to the speaker and the mic will pick up beautifully. I will go ahead and get the second mic for music.

[@IfIOnlyKnew2]

Thanks for the tip! I ordered both the AUX input to USB cable and Alternate to Rode SC7 cord hopefully i works 💪

[@emanadmin2619]

You're amazing Ashley. Watched your 2 videos on the Wireless Go II and I ordered the SC-7 off amazon right away. Wish I could triple like your videos. All the other videos on YT are too busy going over the super techy stuff, when a lot of us just want to get to creating content ASAP vs. getting stuck with the techy blah blah blah settings.

[@AshleyHagen]

If I like and heart your comment, it's like a double like, right? Leaving a comment in return is the triple like back at ya! I'm with you on the "get to the point already!" on all the tech channels. Quite annoying. I don't need to know the exact mechanics, I just need to know how to work it. (I care nothing for how car engines work, but I know how to drive a car just fine.)

[@IfIOnlyKnew2]

I ordered what you suggested and everything worked! Thanks, much apricated!

[@VentureWithEleonore]

thank you so much!! this was super helpful!! I was recommended the Rode Go II by a colleague and found your instructional video, it was great to have that info about the additional cables to purchase. Set it all up yesterday and did a test run and so far so good!! I teach this weekend via zoom full days with music background and my voice speaking....so will see how it all goes, fingers crossed!! Again thank you so much for all your tips and instruction!!!

[@AshleyHagen]

Oh good! I am glad this video was helpful and (hopefully) you didn't have to weed through dozens of Rode tech videos before finding this one.

[@riqriq306]

Ive ordered 2 different wires. I just canceled my order for a third because of your advice. Thank you so much!

[@JacquelineWallin]

thank you so much Ashley, this has helped so much, just wish I'd watched this sooner;)

[@rosyYbell37]

Ashley, your Rode Wireless Go videos have been amazingly helpful as I continue to create meditation videos for my online course. My old ones have total volume issues using the Mac internal mic outside! Wish I had seen your videos a year ago and I would have been bolder and bought this mic right away-thank you! 😁✨

[@christinebissonnette-yoga]

Hi, thank you for this great informative….I still have a question that so far I can’t seem to find an answer….when I’m teaching yoga on zoom….I screen share music no problem but as soon as I plug my Rode wireless mic into my laptop my students can only hear me speaking and they can no longer hear the shared music. 🤦‍♀️

[@AnahaatMusick]

@@christinebissonnette-yoga hi did you figure out the shared background music issue using the Rode Wireless go as your mic? I have this problem too! Thanks!

[@artsygirll2010]

Hi Ashley, Thank you so much for such a detailed tutorial on the rode wireless which I just received. Taking your advise I ordered the Rode SC7 cord as well, so that was great. I was excited to try it ourt in my private yoga class I taught this morning, however it did not work. I now ordered the AUX input to USB cable. Once I receive it, I think it will work just fine, fingers crossed. You are awesome to people like me with very limited technology skills(lol). Learning more every day though with kind people like yourself, so thanks again!

[@jaimetan]

Thanks for doing this in-depth and detailed work-around! I guess coz the charging cable only charges and there's no other additional data info (like volume settings) passing through it like with the other SC7 cable. Handy tip!

[@AshleyHagen]

Plugging in the charging cable works to pull out the microphone back-up recording in the Rode Wireless Go II. And to charge it. And that's about it. I hope this video doesn't kill my algorithm because I'm not promoting it or driving traffic to it. It's literally so I can copy/paste when people have questions about the required cables and how to use it for yoga teacher on Zoom. The questions have been coming in hot! Thanks for your comments, Jaime!

[@jaimetan]

@@AshleyHagen actually I think it’s the reverse. You’re totally building authority on how to use the Rode Wireless Go, especially when it comes to teaching online yoga. That’s a really specific niche - makes it easier for the algorithm to identify and push all of your Rode + yoga videos out. Keep going! 🤗

[@JeremyArnold1603]

Thanks. Really helpful after a morning not being able to figure out why I couldn't connect my new Rode 1 to my computer!!

[@tnhwyman]

Thank you. I'm tickled to have found this troubleshooting guide about the latest Rode product. A Mevo Start camera also pairs well with these Rode products. Your video is not only helpful, but is executed with a professional, unique touch. I wish I had seen this video several months back while I was ordering audio cables left and right via ups/fedex, etc.

[@dharmageek3732]

Kudo’s Ashley - excellent video, I do have one suggestion. Have you tried setting the gain level in the Rode Central app first and then using the supplied USB cable? I’ll be testing that out here shortly -I’ll let you know the result.

[@Chief_Justice_Live]

I feel like an idiot after watching this. I had the wrong cable when I attached it to a computer. I should have known this as well. Thank you. Also the USB to 3.5 is a great idea.

[@toniavanderhelm6536]

Thank you - amazing. I was having difficulties with the sound being distorted from just using the cable alone, now I know why! Off to purchase the additional cables. X

[@ranjanborgohain]

Thanks Ashley Hagen for your wonderful video as it helped me to plug in my iPhone 12 pro max with my Rode wireless Go with your handy tips and it worked perfectly. Thanks

[@yinyu920i__]

You are so great at explaining ✨🌸💖💖💖thank you

[@wholisticjourney]

Thank you! Just what I needed! Very clear and concise. Keep making the videos!

[@yogawithhearon]

This is fantastic. Thank you!

[@TheConnectedYogaTeacher]

This is just the video I needed today Ashley. I was teaching an online class and my students said that when I brushed my rhode mic (attached to my shirt) it changed the volume. I wanted to see if I could adjust the sound from my mac, but as you discovered -- it wouldn't work. So when I searched -- how thrilled I was to find you explaining this all. I have ordered a couple of the things you suggested (sorry through CAD amazon so I couldn't use your links). Now I just have a quick question -- can I adjust the volume from my mac or do I do it from my rhode? Do you have a video showing how you adjust the volume? Thanks a million!

[@AshleyHagen]

Thanks, Shannon! I should definitely make a video on audio adjusting. Yes, you can adjust the volume through the Zoom audio settings. It's not something I've shared before, or explore much, but I just troubleshooted with someone yesterday on this exact topic. They didn't realize you could change the volume on the Rode receiver, but you can also change it in the Zoom audio settings. I'm currently playing with my new 2022 macbook pro, so I'll be creating some update videos. I typically make a video whenever a see a question pop up more than once. ☺

[@lsk7430]

Just what I needed to know in so many areas! Thank you!

[@AshleyHagen]

Glad it was helpful!

[@morganseel]

Super helpful Ashley! I was surprised that the quality of your Yeti Stereo was significantly better than the Rode setup. I've been trying the Rode setup as well and having the issue of it coming out very quiet.

[@AshleyHagen]

The Yeti mic does sounds better when you are up close to it. But not so much if it's far away from you (like teaching a yoga class and moving around.) Have you turned up the dB level on the device? If you are plugging it in using the USB-c charging cable, you can't adjust the volume, so you'll need the other set up with the SC7 cable that is sold separate.

[@morganseel]

@@AshleyHagen ordering the SC7 cable to give that a try!

[@martinhowley]

Excellent and thorough demonstration and analysis. BTW, just a thought, can the volume be adjusted while connected with the USB using the Rode software?

[@AshleyHagen]

Response from Røde: "At this point in time, you can't change the input volume of the Wireless GO II when used as a USB device (even when connected to smartphone). The dB button can only affect the 3.5mm audio output."

[@martinhowley]

@@AshleyHagen Thanks Ashley, hopefully by asking the question of Røde that they will update the firmware in the future to enable this.

[@derekkelly485]

@@AshleyHagen has this changed at all?

[@AshleyHagen]

@@derekkelly485 Not that I know of. I haven't tested it, though. Has there been any updates from the Rode company? I am not necessarily staying up to date on it.

[@Delisca3]

Hi Ashley! Thank you so much for all of these videos! They are so helpful!! And so appreciated too. :) You mentioned raising the volume on the GO mic but wasn’t sure if that is done through the computer or somewhere on the transmitter. Is that what the DB is for?? I’ve noticed it would pick up more noise around me each time I pressed it. Again, thanks for everything. You’re awesome :)

[@AshleyHagen]

the little DB button is the volume. It's on the receiver. there are 3 volume settings. It's indicated on a little triangle on the screen of the device. Low picks up less sound. I use low when I'm talking direct to the camera. Medium picks up a little more. I leave it on medium when i teach yoga classes. High picks up a lot more sound. I rarely have it on the high setting, but it may be useful for certain circumstances.

[@lukas_runner_cz]

Hi, thanks for the perfect video. It helped. The same volume problem is when using the RODE SC15 (USB C) cable and iPhone. The red cable and reducer must be used. I do not understand why.

[@satiricalsymphony]

Super helpful! Thank you!

[@lorrainechick7023]

Hi Ashley, I have my RODE connected properly to Zoom for teaching but when I play my video back I notice that my voice keeps "dropping" and I don't know how to fix the problem. Any ideas. It doesn't seem to happen when I use my phone. Help!

[@yogaavecheather7881]

Hi I am really struggling with the sound. I bought the cables like you said to hook into my laptop but the sound is so quiet - The computer microphone is much better. I tested the microphone and it is sadly picking up my voice. I got the rode go 2 but just one microphone. Any ideas? I am desperate

[@Beare.]

Thank you 🙏🏼 you absolute gem 💎

[@georged769]

very helpful. Thank you.

[@jasonharryphotog]

Was the brand of the usb cable MILF I’m going to google it to get one Thanks from the UK

[@MagdiNonDuality]

I do not have the Rode. I have the Hollyland wireless Lark 150. I am following your recommendation to connect the receiver to the USB cable which you recommend, and it does not work on my Hollyland Lark 150. It does not show up in the Input setting as a USB Audio device. Any advise? Thanks

[@AshleyHagen]

I do not know. I’m not familiar with that microphone. Sorry.

[@richarddavis9755]

Hi Ashley. Such wonderful videos! But were are having a problem: We got the SC7 and the USB cable (for my wife's yoga classes), and her 2020 MacBook Air sees the USB Audio Device, but no sound is registering on the input volume. The sound IS showing up on the Rode 2 receiver. So we are flummoxed! Maybe we got a bad SC7 cable?

[@AshleyHagen]

Try the other connection options. My 2022 MacBook Pro, I just use the original cable (black to black) in the headphone input and it works. I’m not sure why some computers allow for different things. It also could be the cables. Make sure they’re the right direction.

[@SelenaGarefino]

Ugh. I’ve had zero success. I have all the correct things but it always cuts out in the middle of class. Starts out great and then starts garbling, breaking up. I have had numerous sets. They work briefly for a week or so and then it stops. Mid class all scratchy. Such a bummer.

[@jeannefregil9248]

Your videos are so helpful! One question, I am still teaching on line thru zoom, but live in a tropical country so I get very sweaty. would the rode mic withstand my sweat? Thanks!

[@Index-o1234]

Thank you that clarifies alot

[@rowenaliamzon7995]

This video is certainly very helpful! Unfortunately, I am getting a hissing sound. Any idea how to correct that? I really appreciate your input.

[@darlaboen6291]

Thanks Ashley! I'm going to order the cords! One more issue I am having while streaming live on zoom... my mics all of a sudden go off and the computer goes back to the computer audio and then we have to go back in and either unplug or go in and manually switch it back to Rode. We thought it was the cord we are using (which is different than what you showed).. thought it was zoom.. Still aint sure! Anything you can think of?

[@AshleyHagen]

Sorry! I have no idea. Sounds like a tech trouble shooting issue. I've never had that happen.

[@aimeecorry9345]

when I record a zoom with this plugged in, the zoom meeting recording doesn't play any sound...

[@AshleyHagen]

Your speaker should be set to "internal (built in)," not set to the microphone. Only the microphone is set to the Rode Wireless Go. The speaker needs to be internal or an actual speaker. But you are saying that it is not picking up the sound, make sure to test it first. It could be that you don't have it set on Zoom, or that your cable connection is incorrect.

[@aimeecorry9345]

@@AshleyHagen sorted , simple thanks! X

[@karilogie2657]

Hi Ashley, I am wonder if you may have a solution to my problem? Your cable setup definitely seems to work in regards to being able to affect the volume, however when I am at 0 Gain my voice volume is still too low. Do you know of another place where I can add extra RODE volume? It is not about voice projection because everything is fine with my Airpods, computer mic... Thanks so much!

[@AshleyHagen]

I'm sorry. I'm not a tech expert. Just a girl who has tried a few things and found what works for me. There are 3 volume settings on the Rode Wireless Go. Have you turned that up? Or plug in with the AUX cable like I do, rather than the USB charging cable. Might be a good question for Rode support, which I do not know if they are responsive or helpful. I've never tried to contact them.

[@atmenbaby2481]

Thank you

[@rainylluvia]

Ashley HELP, I have the same set up as you do with the sc7 and my old macbook pro. I've been using that for over year. I don't use it often tho. Last week I had to use it, i remember the settings and everything but the mic was not working onthe other end. I trouble shot this morning again, I can see in my system settings it is picking it up and the volume measurement lines move on the computer as well as on the main adapter I have the original RODE. But when I tested it, it seemed like it was crackling and the audio was not coming thru I don't know what to do. get new wires? I sure hope is not the mic itself. I haven't had it for long and honestly have used it maybe a months' worth. What should I DO???

[@AshleyHagen]

Yes, likely the cables if you are hearing a crackling sound, if any sound is coming through. I replaced mine once. You can get off-brand cheaper cables, too. Mine is as good as new now.

[@franzandrini2476]

Which cable you have to use to hear the students talking to you back in the yoga class? How is the set up? And thank you for the really nice videos!

[@AshleyHagen]

From a computer, simply change the zoom settings of the speaker to the internal speaker. You can set the mic and speaker separately.

[@artjohnson01]

I think that the Yeti microphone has more background presence (hiss) than the Rode microphone. Maybe because it is less directional and not as close to your mouth? I don't know. What are your thoughts?

[@terridermo5434]

Hi Ashley! I’m going to be teaching in Microsoft Teams, which is not as good as Zoom, but it’s the platform I have to use. Your idea of connecting my Rode mic to my laptop works perfectly, thank you! Wondering if you’ve ever taught in Teams and if so do you have any pointers?

[@AshleyHagen]

Nope. I don't know anything about Teams.

[@debraleong5519]

Thank you!!!

[@AshleyHagen]

You're welcome!

[@kentvandervelden]

Have you tried plugging the SC7 in and then selecting Internal Microphone? At least on my laptop, when I connect an external microphone by the mic port it's still called Internal Microphone. My experience with the Wireless Go II when connected by USB, is the same as yours, not able to change the volume on the receiver. The volume can be changed in the software but that's not so great. I found your video searching for a solution :) Thanks for sharing.

[@HolisticBodyMind]

Hello! I have such a hard time with my Rode wireless Go 1 to make it work with zoom I feel hopeless. So I have done all the steps... I have a mac book air M1 and I use the rode SC7 cord to a samsung usb c sound adaptor to my macbook and choose the mic on zoom sound settings but the sound is AWFUL! I am recording or testing a live zoom call and you only hear annoying parasite noises, crackling and gaps. Any idea what is wrong? 😟

[@AshleyHagen]

That's the cable connection that's going bad, not the microphone. I had this happen, too. I really should make a video about the crackling and share it as an example. One of your cables is faulty or going bad, unfortunately. Replace one or both and you'll see a significant difference.

[@HolisticBodyMind]

@@AshleyHagen Thank you for replying! After endless tries and many many hours I did the simplest, dumbest thing and just shut down my computer and turned it on again and everything is fixed! I already did 3 yoga classes on zoom that run smoothly 😁 So I was thinking to buy the apple airpods gen 3 but luckily I don't have to do that at the moment. I also watched your other video comparing the Rode Go and airpods 😉

[@user-dx4cc8sn1e]

Hi when I plug it into my iPhone and test the range, the volume gets low. I placed it on 0 and used both capris as seen in video. Any tips to make it work long range?

[@AshleyHagen]

How long range? It works for quite a distance. I use this to teach yoga on Zoom and create other videos, which is in pretty close proximity and no need for crazy long ranges. When I tested the range outside, it simply cut out at a longer distance rather than volume changing. I'm not sure what to tell ya.

[@user-dx4cc8sn1e]

@@AshleyHagen abt 10 steps away

[@user-dx4cc8sn1e]

@@AshleyHagen ok I just retested it. It’s connected, but seems like when I left the phone in the room that’s connected to the transmitter I can hear myself and the tv talking until I left with the 🎤. When I walked off I noticed it cut out my voice, but I can still hear the tv as if it’s recording off the transmitter instead of the receiver 🤷‍♀️

[@quinty86]

Hi Ashley, thanks for your videos, so helpful. Just a question: What would you recommend if the setup with a SC7 with a USB adapter doesn't work? The USB device does show up under System Preferences, but it doesn't record any sound. Both receiver and mic are turned on. Thanks

[@AshleyHagen]

First, is your microphone paired together? Does it work on other devices? And how do you know specifically it is not recording any sound? Set your speaker to the internal speaker, not the microphone. You'll hear nothing if your speaker is set the same as the mic.

[@quinty86]

@@AshleyHagen Hi Ashley, thanks for your reply. After calling a local dealer of Røde here in the Netherlands, I found what the issue was. Could perhaps also be useful for you to know. Apparently with some AUX to USB cables you need to the SC7 cable as you mention in your video, and for others you need to use the original cable that came in the box (SC5 I believe), otherwise it won't work. That's why the microphone did pop up as USB Audio Device in both System Preferences and Zoom, but wasn't recording any sound. Hope this information can be of help to you or anyone else facing this issue. Best, Quinty

[@AshleyHagen]

USB Audio device will pop up even if you don't have the Rode attached to any of the cables. I've noticed that on my computer. I also know that some new macbook airs just need the original cable attached. I think it's a good idea to test all attachment styles. It will work one of the ways.

[@gregmarquez1099]

Thanks for your video...I am having trouble pairing my wireless go ii. One of the receivers is not pairing, do you have any suggestions? I need at least one right now before I send it back in but if it's a quick fix I want to try it out thanks

[@AshleyHagen]

I knew someone else who also had this issue and we tried over and over to troubleshoot together. We read the website, clicked all the buttons, etc. Ended up that she returned it and ordered a new one. It might be a glitch. I'm really not sure. Sorry!

[@Summer20032]

I still can’t hear anyone on zoom using this. I have all these cables and i use a laptop not a mac. Help please 🙄

[@AshleyHagen]

Are you changing your speaker setting? Is the speaker set to the internal built-in microphone!

[@Summer20032]

@@AshleyHagen Should the rode appear on my laptop when you plug it in? I don’t know what i’m doing wrong but it doesn’t work. Thanks for helping anyway.