Turo's Surprise Response to the Claim a Host is Overcharging for Damage

[@jess_o]

Trying to charge for a crack in a windshield that already had 2 un-repaired chips is insane, borderline criminal behavior in my book, all other circumstances be damned. That can develop into a severe crack just from hitting a small pothole at 30mph. Heck, it can even develop naturally while sitting! I would dispute any such charge, the owner acknowledging the already present chips makes it a slam dunk case in my book

[@common_c3nts]

That is insane as the windshield already needed to be replaced. Also they should not be wording it as rock chips, they should be fighting this by stating "the windshield was already cracked before I picked it up" and include the pictures of the smaller cracks.

[@nsxxtreme]

IDK I feel Rob is super whiny sometimes. I enjoy his content but he comes across as super whiny. When something happens to his cars its always the customer. When he damages someone else's car he is somehow always the victim. How do you know the rock chips were not repaired? It doesn't sounds as though the crack originated from either of the rock chips. A crack is unrepairable. Rock chips can and are repaired fairly regularly. You bring my car back with a CRACK I certainly would also want it repaired regardless of your speed. Also the dude is under no obligation to go to the lowest bidder to get his car fixed. The online price Rob showed also stated local pickup only. $1k actually sounds fairly reasonable to get an OEM windshield replaced. If you are going to use someone's car for these events take some responsibility. Inspect the car, if you dont feel the windshield is safe do not use the car. Certainly do not use it and hand it back in worse condition then expect the owner to foot the bill for your business venture.

[@Hogdriva]

@@nsxxtremei feel the same way its so hilarious watching rob get burned by his own industry’s garbage tier tactics to scoop extra money out of anyone dumb enough to rent an exotic car.

[@Throughthelurkingglass]

Yeah, windshields, same as phone screens, a small crack or chip will become a big one, probably all glass

[@OttoTheWeim]

Turo is for owners who can’t afford their car so they gig it out to help them afford their poor financial decisions and they’ll try to weasel every dime they can and scam renters every chance they get.

[@paulsz6194]

that's right, wealthy car owners wouldn't rent their car out to some Joe Schmo to make an extra couple of $$...

[@Bryceewing17]

Dude once in 2020 I rented a Urus with my friends, got identified by the dudes when we picked it up. Got followed and robbed of the car 3 hours later. The next day that car was back on Turo the police couldn’t fucking believe the guy

[@glass1258]

He’s gonna pocket the money and get free replacement from his insurance company

[@jessesteeltown]

free? most windshield replacement deductibles are 150-350+ i understand the sentiment though

[@tman1990]

@@jessesteeltownI had to have a chip fixed in my windshield and it was $158 with PA tax and my insurance covered it 100% no deductible and no money changed hands.

[@glass1258]

@@jessesteeltown my windshield replacement cost with insurance is 0$ in Massachusetts and I’ve had it done 3 times on 3 different vehicles. Never had to pay a dime

[@nicholastrawinski]

@@jessesteeltown what state? every vehicle ive had with full coverage has had zero deductible glass coverage included. Basic liability insurance however has NO glass coverage whatsoever. Havent had to use my class coverage on a company vehicle yet, but im reasonably sure thats also $0 deductable

[@andykr2253]

@@nicholastrawinski meanwhile communist Canada doesn't have such a thing and our insurance rates are 5x yours

[@gottahaveawawa7494]

Video starts at 1:00

[@FaZeSkyrim]

Not all hero’s wear capes

[@troypollonais9143]

Turo has gone down the road of AirBnB. When they first entered the market they were cheaper than the already established car rental/hotel industries. Now they want more money with none of the accountability and overhead costs that makes the cost of services so expensive.

[@so-cal3987]

Thanks for saving me the headaches never renting a car from toro.

[@johnflynn6140]

I don't get why anyone would want to use Turo, if the owners of these cars can just make things up to bill you what ever they want, no thanks

[@mkk-cb4yx]

i would make the same point for airbnb as well.

[@box1234321]

Turo have their estimate company to decide the damage cost. Over then that you can buy protection plan that for 10ish dollar and you only have to pay 500 max deductible if anything happen.

[@Jayplaya95]

​@@box1234321it's not ten dollars 😂😂😂

[@weighit]

I was thinking of trying a Turo rental in Florida, not now. Thanks for the video.

[@TheOriginalLugnuts]

I don’t know why you keep renting from Toro

[@RyanColby1225]

Content

[@loickl]

Easy to do, cheap, you can select your car, more sport cars choice..

[@slopknockers9641]

convenience, its still cheaper than buying a car.

[@yayinternets]

Every car rental company sucks. At least with Turo you know what car you are getting. Anything else is always a crap shoot.

[@DericAnslum]

...well he needs content doesn't he...?...

[@byronwalden3207]

The fundamental problem with concepts such as Turo is the car owners' are on the platform to make money from the rentals, not to put money into maintaining the vehicles. Revenue vs. expenses.

[@criticalevent]

I suspect if you get your lawyer involved and subpoena those records this would could open up a can of worms that could finally be the end of this service.

[@2011blueman]

The lawyer would bill him far in excess of the $1,100.

[@breakupgoogle]

discovery is a bia.

[@AndrewLenhardt]

That cost for replacement is actually in line with labor. Any time a windshield is replaced on a newer vehicle that may have a camera in it as well would require recalibration which is a few hundred dollars as well

[@christophers.4007]

windshields themselves now a days with all the sensors do cost A LOT of money.

[@parrainxable]

Recalibration fee is just a scam. Easy addon money grab. I’ve seen many done and never needing recalibration.

[@asianpower3000]

If you get the windshield replaced by bmw it can easily cost 1000$. The labor can easily exceed the cost of the part if you get it fix by the dealer. The bmw dealer near me just has 1 price for labor and part for around 1200$.

[@Mr.Meme01]

No shot that it cost 1k for the windshield, they should provide a receipt at the very least

[@christophers.4007]

a few years ago my 2014 Lexus gs350 needed a new windshield. OEM was going to cost $1200 and wasn't covered by my insurance company. Ended up getting a 3rd party windshield that they did cover, but i think the price was still maybe $700-800.

[@Mr.Meme01]

@@christophers.4007 right i get it sometimes they're pricey, but rob looked it up and it was only $300 from BMW

[@bigbenisdaman]

@@Mr.Meme01 you can see the msrp of almost 600, and that's what would be charged if you went to a store and had it done (over order online). Just a f150 windsheild i almost $1000 installed with the camera calibration or whatever...prob more since that was like 4 years ago.

[@nsxxtreme]

@@Mr.Meme01 wrong it was an OEM part from an online parts seller that stated local pickup only. The vehicle owner is u nder no obligation to go to the lowest bidder.

[@macdreezy44]

@@Mr.Meme01 its not that simple now unfortunately. to replace my windshield sensors have to be recalibrated as well could be that hes not factoring in some of those costs

[@Adam-fb7cd]

That's odd that Turo sided with the host. Normally Turo denies claims with preexsisting damage or they prorate damage. Might be different for glass. But yea that's classic Turo customer service. Rob - I've seen it with my rentals when I was using Turo, they would bill the guest the full amount but deduct from the host for preexisting damage. Very scammy.

[@gt1r]

I rented a car with a mix-matched set of tires (three different brands) on wear bars. The guy complained to Turo when I returned the car that I was the one who ‘destroyed’ the tires. Turo sided with him (even though I showed proof) and charged me $600 (per tire)

[@Adam-fb7cd]

@@gt1r damn. Did you take check-in pics. When was this?

[@gt1r]

@@Adam-fb7cd Within the last year-and yeah, I uploaded the pictures immediately after picking up the car

[@benjamincullen795]

Turo SUCKS. The same sort of thing happened to me a few years ago. The customer service to appeal all this was absolutely horrendous.. There was no arguing anything with them. Dont understand how people continue to use the service..

[@loonie2113]

That girl had it coming in the lambo, she didn’t learn her lesson from her previous mistakes. Growing up entitled did nothing but shorten her life.

[@MrToasty8705]

Does the car have lane control or auto distance controlled cruise control that use cameras/lidar in the front windshield? it’s typical to see $1k+ for the windshield replacement with fancy cruise control. If the car doesn’t have those features, it should be a much cheaper $500ish replacement like you said. I have seen a bill for $1700 to replace a SUV windshield with automatic cruise control. Sucks but it is what it is for the newer cars.

[@BeezeBuildz]

Adas calibration isn't hard or expensive

[@steveABCDEFG]

Went through this recently. Windshield cost ~400 but the lane departure needs to be “recalibrated” bringing the cost of replacement up over 1k

[@Blahsheep]

I never gave a 1 star review when I used Turo but that guy would 100% be getting one. I went super fast in a few rental cars... but I rented an Infiniti... a golf GLI and such. I rented sports cars. Not a flipping minivan. What do you expect? Me to drive the speed limit?

[@OttoTheWeim]

You seem to have more problems with Turo. I won’t use them because of all the issues people have

[@getahanddown]

Rob. If you see this I have been looking for a clip of yours where you mention driving fast vs speeding eg both 'over the limit' but different behaviours like being a hazard vs having room to flow. Would love the title of the video to find it!

[@samuelmurphy8692]

the one where he mentions that cops see you as going slower if you're in the lane farther away from them? I remember that part...

[@XxdjforrestxX]

Excessive spending is defined in the traffic penal code usually 25 miles over the speed limit

[@wisdomSP]

Honestly, I'm not surprised. I had a friend who had some body work done on a C5 Corvette. After the repair was done, the drivers window would pop out of the frame over 100Mph. The insurance company refused additional repair needed to fix it because they said he shouldn't be driving that fast and deemed it complete.

[@Zip_Zero_ZILCH]

Can't you get the glass back then once it's changed?

[@lasskinn474]

wait no insurance for collisions? how do you rent a 300k item out with that, just hope they can pay if they get into an accident?

[@superspeeders]

We do not sell supplemental insurance (like hertz or larger companies do for $30/day) Those policies are called CDW or Collision Damage Waivers. No actual insurance company can offer that in a profitable manner on cars that are so expensive to repair or replace. All of our renters are required to have their own personal insurance policy which carries over to cover them while they are renting through us.

[@LateBrake8]

@@superspeeders Do you vet each customer and ask to see their coverage amounts/limits?

[@snoopdogie187]

@@LateBrake8 Hes mentioned this in other videos. He does confirm all the insurance coverage before renting out a car.

[@gtmaster3031]

Keep us updated Rob

[@HarryCane305]

I was about to do a turo... thanks for this.

[@BigredGT-pm5lm]

Leasson learned don’t use Toro👎

[@zdwade]

Toro makes very good long equipment. What you talking about?

[@MHe38]

I’m gonna have to disagree with you on this one. It’s none of your business if they charged another person for the windshield-it’s on them if they do it, they risk getting caught for fraud.

[@sweet17777]

Turo sucks but Rob should be paying them for the content creation since he gets a "scam" video included with every rental. 😂😂😂😂😂😂😂😂

[@c-5899]

While no it was already damaged. It does cost about 1000 to replace a m4 window. You know that too it’s disingenuous to show just the glass price and say that’s the cost. I am surprised he got a price that low tbh last one I did at the dealer was 1350

[@cristi724]

What do you expect from a service where the math doesn't make sense? They are just waiting for a scam or just skipping maintenance to cover the loss.

[@ldrivadrivah8049]

Turo should have the option to take pictures and submit them before and after the use of the vehicle

[@Jayplaya95]

It's literally the only way to rent you have to

[@bustedcap]

Like he doesn`t care if someone tracks his cars.

[@CrazyDingoMan1]

I would like to point out that ambiguity in a contract favors the person that did not draft it, as it relates to the excessive speeding grey area mentioned.

[@rp1268]

500 to replace a windshield on an m3 is a bit low. Labor isn’t free and in the north east this is easily over a grand. Also if he had a HUd or anything like that price goes up even more.

[@go4damo]

Good to know!

[@ryry8402]

So to answer your question about why he is trying to charge over 1k for a windshield is that's what it cost no insurance. I used to work for safelite and that was a few yrs ago prices have even gone up.

[@forresttm]

Someone that rents super cars for a living and give a shit about quality are the worse person to rent cars too 😂

[@phillipruus1812]

Here in Australia hire a car get the insurance return it with a destroyed corner and walk away nothing to pay

[@Nickkkk838]

In today's video, Mr. Spaghetti breaks his noodles before throwing them into the pot

[@jacekmadej34]

Weren’t you mechanically charging and checking your rental car for track use?

[@loickl]

Watch the video

[@WestsideCollectorCarStowage]

Not mechanically, no. But checking, yes.

[@throttleblip1]

Had a new bmw m240i from turo... They told me to speed and its parked and gets bumped into in a parking lot at hotel and turo insurance covered it for the owner!

[@justenbeavers3409]

My mother backed into my Hertz rental and they sent BOTH of us a bill. It didn't go well for them. 😂

[@sanangelo7926]

People stop using Turo, air bnb and other crap companies like that. They are scams and is nothing but headaches to deal with and crap service

[@dylanberry7822]

Imagine telling someone that rented a C8 Corvette they shouldn't be doing 90 lmao? Umm I assume they paid more than the cost to rent a Nissan leaf yes? So why would they do that if they were restricted to what a Nissan leaf can do?

[@amillertaco]

They are supposed to provide a qoute/ receipt.

[@420villain]

That highway is known for tons of rock chips on windshields

[@OrignalRobRobert]

It’s been a min since I watched a video but what’s with your hair 😂

[@WestsideCollectorCarStowage]

I ask him that all the time. I say, "Rob, your hair looks ridiculous. What does your wife say?"

[@alexanderamaye-Obu]

Had a turo rental caused rock chips at 160 bmw m4 i had to buy oil for excessive oil wear caused one huge rock chip In hood had insurance paid the guy 500 called it a day i told him the same give me 5 stars no bs ill give you 500 cash app dude left me alone for any damage front end depends on owner as some are on bs talking bout speeding

[@arthur1670]

Why are cars sold that can go 3 times faster than speed limit

[@ethanhaynes777]

I started renting from Sixt, Turo sucked and was always beat up BMW’s, always some maintenance item skipped and I’d be nervous driving. Sixt is brand new BMW’s for less money than Turo 😂

[@WestsideCollectorCarStowage]

Will the upload cadence change once the Adventure Drives promo ends?

[@Vietnamjohn77]

Spaghetti’s friend rent a BMW on turo and sub rents to 3 others ? 😂. No cracked windshield , then cracked windshield …. Come on

[@jessesteeltown]

its not subletting if they put the drivers on the car through the app lol... essentially its 4 people renting from one person. one person paying

[@thepro08]

mr rabiolli says his pasta is better than the cheaper one.....

[@esrtradajesse]

I came for the mr.fettuccine comments on how he broke his rigatoni

[@common_c3nts]

You should start renting your wrecked cars on Turo. Why would a turo rental agent refuse to let you put in new tires on the car for free?

[@jakeblaze6118]

Ok so you had a windshield that wasn't cracked you brought it back cracked and now you want to pay the bear minimum. If someone did that to your car you would charge a couple days of loss of rental, transport fees, oem glass, and dealer install. Dealer labor on that is probably 400 bucks and the windshield itself from the dealer is also probably marked up. Wouldnt doubt if the bill at the dealer is very close to that $1100 mark. I would have taken a look to see if it was a OEM windshield because if it wasn't then you could make the agument of a cheap replacement windshield otherwise you have to make them whole just like you would want. Practice what you preach. Ridiculous MR. Spaghetti

[@abigalanderson7494]

Letting the car go out with rock chips puts the negligence on the owner. If he doesn't want people to go fast then he should not rent out his car lol

[@dreamdealer8702]

Hey rob if I was to win the giveaway. And I wanted to bring my wife with me. What would the cost be and is that an option. I don’t mind paying for her part of everything

[@jrocxzs]

He's just gonna take it to safelite and get a $300 windshield and pocket the rest.

[@Egyptt_eth]

I think they are trying to hit your coverage maximum from Turo 100%

[@common_c3nts]

That is the first BMW in history to have nothing wrong with it. LOL

[@MrTilbin]

Didn't stop Toyota for denial of warranty for going over 85. 😂

[@Jamess17065]

It seems to me that you shouldnt go on Adventure drives… Seems like a headache ✌🏼🤷🏻‍♂️

[@Dando77691]

Respectfully, I think you're mostly in the wrong on this one. You should have disputed the repair estimate amount and also requested that the repair bill be reduced for preexisting damage and stopped there. As for your concern that the owner may have charged someone else for previous damage to the windshield... Unless you have evidence of that, you should have never brought that up. And as for going 140 mph... You may be ok with your renters going whatever speed they want with your cars, but this Turo host is not. He's renting out his car expecting that the renter will abide by the terms set forth in the rental agreement and going 140 is violating those terms.

[@BrazilBro_]

Youre not bound by anything! You can tell host to pound sand. Turo will only come after you if he has a small enough deductible to cover it. Which most dont.

[@utkrishtsingh8334]

I see bumblebee back out there the yellow Camaro old version

[@Seedcadets]

Holy crap, Rob dude most of the time I agree with you but damn dude 140mph in a rental….? Totally unacceptable man. Let’s be adults here take some accountability and own there’s no explanation or excuses for such excessive speeds man….

[@Sean-John]

Your comment goes in 2 directions first you sound concerned about the rental but the mechanic said it's fine then you sound concerned about them doing 140. The channels name is SuperSpeeders that's not I'm doing doing 5 over

[@johnnyfive1412]

Hmmmm I can rent a car from Mr Spaghetti and jump the Grand Canyon?

[@ashishpatel350]

Yes the donk 😂

[@sanangelo7926]

If it has no damage when you’re done you can.

[@MikeGubisch]

clock spring ?

[@XxROCKSTARxX3]

If I win the giveaway, can I bring someone with me?

[@JoeBlow-wx7ug]

So if the crack wasn't noticeable upon delivery odds are nobody else has paid for it. But I get it that is a super dirty business in every aspect even the insurance coverage is a scam.

[@thesparkster]

Yeah, after watching a few of these Turo vids, I warn everyone I know to stay away from them.

[@olov244]

seems like a lot of people on turo aren't making enough money renting so they try and scam extra

[@siamimam2109]

I noticed most company’s customer department has gone to shit. Its easier to talk to AI bots these days 🤦

[@Mike44460]

Rob, you got to do something with the hair.

[@denniswm81]

Window was already damaged it's on the owner

[@josephfitzgeraldnsw5794]

It would be cool to win the trip, but I just wouldn’t be overly excited. There’s absolutely nothing in America. I want to see. And then having to pay for pretty much out of my budget. I’m putting one tank of gas in a Prius a week and I can barely afford that. I really hope I win. I really wanna win a trip out of the country. If you give me a trip out of the country, I promise you I will never come back to America again, even if I have to live on the streets.

[@Rick-j6o]

Rob just going to lie and say he doesn’t worry about sped .. when he has complained numerous times of people going fast. He even has hit gps to alert him when a customer is speeding

[@Pie4life123]

Going 140 means you broke it the force can crack it more of a sue bmw than the owner the crack is no where near the chips so it happened on its own

[@thebigman4494]

Shouldnt you have a scare lawyer by now like DDE

[@Chris_Garman]

If the car must be safe according to it's abilities, not speed limits, anything that can do a 10 second 1/4 mile needs a roll cage. Let's see you stuff some of those in your 6 figure cars.

[@mattr8128]

Smells like a charge back fully

[@hells6662]

“You can jump the grand canyon I dont care “ yet he freak out when a client drove the car to a race track !

[@gtmaster3031]

Mainly because track driving is not covered under insurance. Higher speeds, more risk. Insurance is only for public roads and residential areas, parking garages, all the normal things you do with a car

[@hells6662]

I get it…. Even speeding is not under insurance…. It’s just the fact that he is in contradiction with himself !

[@gtmaster3031]

@@hells6662 I believe speeding is covered if you're on public roads. It's about where rather than what.

[@tman1990]

Did she take pictures of the car, before like you do with your cars? I know I always do a walk around then take a high resolution video of the car and point out any damage.

[@Airplanefish]

Did you not watch the video?

[@BeezeBuildz]

I bought one!

[@notj5712]

What grey area are you talking about? Speed limit. If it is 65, above the speed limit means 66 and more.

[@ashishpatel350]

Turo is trash rentals

[@mcapps1]

Why are you still talking about turo, it's garbage.

[@lcplgalleysmith]

I rented a Mercedes on Turo a few years ago and a pice of trim on the bumper had some broken clips. I lost it in a car wash, made the owner completely aware and showed him pictures where it was damaged and we met at we each pay half of the replacement coat when I pointed it out in pictures. It actually worked out very well.

[@rmp5s]

I sure see a loooooooot of videos about problems with turo...might wanna stop using turo...lol

[@XantheFIN]

Buying GPS jammer i guess one thing when rent car in Land of Idiots.

[@josephfitzgeraldnsw5794]

If they take it on a track, you can charge them for new tires and all new fluids as well as new brakes. If track is excluded.

[@gabrielesparza4]

🧢🧢🧢

[@brandonshannon5122]

Just stop using turo 0 issues moving forward.

[@thomasmelgares-il8si]

Remember when Rob used to be fun? Now every video is complaining or talking about some scam. L.

[@lgnfve]

enterprise dw covers pretty much making it good. maybe you know something different.

[@YoJoe-s4b]

Well you cared when someone took a car to an open track day. Why aren’t you consistent?

[@mynameisray]

I mean you shouldn't be doing 90+ in rentals anyway. I'm sure you don't like people speeding well above the speed limit in your cars. And we all know you kids speed on Adventure Drive, bunch of exotics of course you're going to speed once in a while.

[@superspeeders]

If you rent a sports car i'd expect you to speed. As you see from my videos I don't care how fast people go as long as they are doing it on public roads where their insurance covers them. Violating traffic laws is between you and law enforcement.

[@maineiacman]

Its a rental car, even if it was a Nissan Versa expect it to speed.