Ubox & I-Cam+ security camera programming and settings tutorial with trouble shooting guide

[@bb4l881]

Fitted this camera over a month ago. Thought I'd bought a lemon that would only record to my phone (and not the SD card in the camera) when I'm watching live. Each time I went off the camera, the recording would stop. What a waste of money that was (so I thought). But after watching this video, I realized there were notifications I had not switched on. I also touched on that tiny little picture of a cloud in the right hand corner. BINGO!!! Up popped a little picture of a tf card and with it, loads and loads of recordings from when I 1st installed the camera. Talk about Pleased? I was ecstatic. Thank you so much for this upload. As they say... The devil makes work for idle hands. I'm so glad to have found this upload while just browsing KZbin. Thanks dude.

[@kmichaelthompson]

I was getting very frustrated and close to sending my Video Doorbell back. But thank god for you brutha. I followed your instructions and was up and running in no time at all. Thank you so much for the tutorial.

[@carrollhogan6886]

Thank you so much for your detail instructions. The instructions that came with my camera were vague at best. You filled in all the missing gaps. My camera & solar panel are set up, charged and ready to go. I've got a good understanding of its operation - thanks again. I've saved your tutorial should I need to refresh.

[@lisagallups9792]

Thank you so much for making this video I was getting no where's from the instructions for the last 2 weeks I was gonna give up 🤦🏼‍♀️ but then I found your video and got it with no issues. Also the instructions don't explain on how to set up the rest you have... Maybe the company should pay you lol 🙃thanks again I really do appreciate your help

[@markdenny2094]

Great job in explaining this product. I bought it and love it. I have a house in building and need cameras out at the lot to make sure I follow builder status and also for any criminal activity. Also love the accent.

[@mydogma]

I managed to install the device, much appreciated for this video, I am looking for the protocol documentation so that i could link this device to my own platform.

[@karimogensen]

How do you fix 4G cameras when they are still recording and picking up motion detection but they aren't showing the live view on the app?

[@zhangserena1277]

Just wondering have you get this problem sorted?

[@almarini100]

Thanks, mate very clear and straightforward!

[@Southern_Cross_Adventures]

Gday mate just wondering how do you extend the recording time beyond 10-15 seconds without recording always?

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@remm04]

How can I put this Camara to record 24/7, sometimes is off when someone is around and don't trigger the camera?

[@kingdoz]

Thank you for this work. It’s appreciated. What you did when watching live was click record, so it just can’t record by itself to the card every time you view it live? What happens if you get a notification and you click view live to watch, it would stop recording until you click live again?

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@19baz55]

Very clear and straightforward instructions but cannot get the night vision to work no light bulb on screen and no arrows on left hand side of screen any ideas many thanks

[@80ldDusty]

Would it be possible for you to go over how two add an addition camera. Every else you said was great, thinks

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@richardtaylor7754]

My camera works ok on home wifi but 4g not working QR code says device not compatible could you advise?

[@wandypen]

You my friend are a lifesaver 😉👍🏻

[@lizallen1842]

I recently bought this camera.thanks for this video.I have one question. How do I delete the videos save on my phone from the motion detection

[@countgrey]

Thank you this helps somewhat but can you tell me why the camera only becomes live when I hotspot. I've made sure both the modem and phone are on the 2.4G network but still nothing. Very frustrating. Please help if you can.

[@alpol81]

How do we delete saved clips from TF. Swiping slightly to the left won't show the delete button

[@lisagallups9792]

Have you figured out how to delete them because I need help doing that myself... Thanks

[@d.j.goblue4193]

I go to albums on the main page press select at top then select videos to delete then press delete.

[@jmdds]

Albums are only recorded you did manually and not aoto recording@@d.j.goblue4193

[@ninawilson436]

I have a bullet camera using the same ubox app but we have been trying to get past the setup stage as my device isnt being recognized. The blue light doesnt come on, instead im getting a red and blue flashing together. My sim has data and is inserted correctly. Im using a digicel simcard. But when i try it on a vodafone sim it works fine. Any idea how to fix the issue so it works on both simcards?

[@siainvestigationsteam2713]

I have the 4g camera. I set it up and it was working for like a month and then one day the light turned red and it says on the app no signal. Not sure what going on?

[@dawnreeves6509]

My Ubox works fine, however there is an Alarm on it that went of 4.30am, my husband had to get up and take of the wall. How can we stop this alarm. I read info, and there is Info about wake up alarm

[@e1337prodigy]

Any ideas what sort of memory card it is? I have the doorbell with the camera and it uses the same software, but there no mention of it in the manual but I can see a symbol for memory card.

[@Veep_LMc]

I found a memory card d but nowhere to put it !!

[@daenerys8882]

is it possible to record offline? like without WiFi

[@shirleywelham8984]

Do you have to have a sim card in the camera

[@ahmad.75]

Thanks for a simple and clear explanation 👍

[@sashatoby]

oke i have a question if my camera detects and films it to my sd card i have no sound. if i turn the sound box on and leave and go back on the sound is of again. how do i turn it on when it starts filming to sd card? if i rewatch the video's from the sd card there is no sound and i want the camera to film it with the sound . if someone comes to my house at night and films it i also want to hear the sound but for some reason it is not recording the sound only the video. i try the sound button but as soon if i go back and turn the camara on again the sound is off again how do i keep the sound on when it films when it saves to my sd card? the sound button keeps going to off when i want it on

[@jaimesuarezmontes5168]

Hi What are the user wakeup videos?

[@DogNerdShow]

This was so helpful, thank you!

[@v.i.p3607]

Thanks. Please feel free to visit our website for more information on our security products or services. Let me share our latest Solar and Battery Dual Lens Security Camera 10x zoom and 24/7 recording: www.vip360security.com.au/shop/solar-battery-dual-lens-security-camera-10x-zoom-and-24-7-recording-4g/

[@alexanderlavrinovich7408]

Thank you for the video! In my case, I am trying to make it save motion-detected videos to their cloud service. Not sure whether it is set or not. it asks for payment each time I click "Open Service" after I have once already made the payment and received confirmation from Paypal. Not sure it works at all.

[@JamesDavis-u7n]

solar camera uses i-cam+ app when i turn it on it makes loud noises plus siren sound. i sent a video to a a week ago for help. have not heard back. does anyone have information. thank you

[@171troy]

Hey, av been using this CCTV for a year and half now but recently its night vision is off, can't see anything at night until i turn on the lights. What could be the problem

[@andremartinho6117]

hi there so i have one ubox doorbell camera, but if i plug the cable on, inside house the door bell works and its all good, all settings done, but when i want to put the camera outside, if i take the cable out the camera doesnt work anymore with fully charged batteries ? what should i do ? im missing anything ? cheers

[@christinestein8383]

Hello, thank you for this tutorial. Am I able to schedule the camera app to turn on and off between selected hours? Say no recording between 8am and 4pm Monday-Friday, when there would be constant sensory notifications. And have it on 4pm to 8am (after hours) Thank you for your help.

[@jmdds]

I also want to know how to make it only work from 6pm to 6am the next day.

[@gretiamiller5025]

Thank you for sharing how to extend recording length.

[@kevinbailey5310]

My I-Cam only powers up and works when it is plugged in. As soon as I unplug it, it doesn't work. The batteries are fully charged. Do you know why that is? Any help will be appreciated. Thank you so much, in advance.

[@Mr2Tics]

I don’t have a notifications setting in my version of the app Does any one know how to solve the issue?

[@RobHunter-bp7ww]

Hi. Great video - very clear 🙂. I wonder if you could explain the sharing a bit more. I've tried sharing it but the other user can't get access.

[@peanutgallery0142]

How do you change the volume settings for the announcements? Very LOUD at the moment. When it resets itself and pairing... very loud and announces to the neighborhood your camera isn't connect. Horrible.

[@deanwright9167]

Excellent vid. My app has Retry Time in the settings 1,2,4,8,16hr options. What is that for? 🐱

[@RorneTan]

Hi are you able to view four cameras simultaneously at the same time in this i-cam plus app?

[@lolnutejlolec]

Hi, i have problem with download video when the camera is in AP mode, can the record be downloaded somehow (Mi9Lite) or you need to remove the microSD card and copy it in the PC? thank you very much

[@artvillanueva9628]

I haven't been able to download video as well, isn't that the whole point of having a security cam? If one can't share the video it's worthless.

[@lolnutejlolec]

@@artvillanueva9628 Agree

[@mouricemutunga2393]

This thing you cant record footages from sd😉 someone help

[@brucetominello325]

How do I get the app to work on my iPad as well as my iPhone?

[@Mr2Tics]

Who can I communicate with to find out what is going on?

[@Becker333]

How do you recharge cellular network billing(credit card)?

[@melsongrant5545]

Thanks for the video mate. Very infomative. I have just installed one of these cameras but after 3 days the batteries went flat and the solar panel didn't charge them. Any advice?

[@peanutgallery0142]

I get constant pairing. Camera app isn't saving the login information. Useless camera setup. Good tutorial. Setup works temporarily. Is there any other apps that will work with the camera's?

[@CyberFleamarket]

Can a ubox camera use ICAM+ app??

[@MarkHarrison-fq2ln]

Thanks great for reference, had camera for 2 years but lost the instructions

[@Somachilious77]

How do I charge this camera if the sunlight is not directed to the solar panel 😢? With this cold weather, the sun is not directed to my camera

[@mihaibratu7526]

Hi, is there a way to loop recording? Or 24/7? Or unofficial way? Thank you.

[@nightryder16]

So I notice your active time was set to 15 seconds but alot of your recordings were over 100 seconds. How is that possible?

[@kayodeadeyemi5681]

There's a continuous motion for 100 Seconds at that moment

[@nassirabagero9558]

Can the camera automatically move by its self?

[@McmcTimboJimbo]

How to connect 2 devices at the same time

[@ahqgar3517]

Can i install the app on android tv? If not are there alternative apps to do this ?

[@amitmayanglambam]

How to share with multiple users?

[@geneneschumacher9573]

Mine is only recording for 10 seconds at a time, yours shows it saves various time lengths. How to adjust this ?

[@jamiethomas8031]

Thats what i would like to know also but clearly he is not gonna answer

[@osamasirajmohammed8462]

Go to device settings Active time, and choose a longer time period.

[@malveencourt8660]

Hello is there any chance you would be able to troubleshoot for me why my device is not recording when there is motion?

[@John_Rock_GR]

Hi, have you found any solution to your problem? I have the same problem.

[@thesociallyresponsibleanar2882]

How do you delete each recording on the tf card remotely?

[@MeNoOther]

I save the files to my iPad storage. I don’t use a tf card

[@olsim1730]

I think the only option is to format the card...

[@brunodesantis6017]

locate ubox downloads folder choose the shot , hold finger on pic to give delete option

[@jmdds]

@olsim1730 .I also believe so and that would make the app dumb as it is possible to do it with another camera using VicoHome App

[@jmdds]

@@brunodesantis6017 lying rodent .It does not delete

[@redneck-kiwi-gal]

I can't get mine to go on wifi. When it say data received light goes red. I'm sure my modem is set at 2.4... it's driving me nuts

[@peruviano8195]

When I set it up I entered an Email that I have no accesses. How do I reset it with my actual email address??? Any help I would really appreciate it. THANK YOU

[@driven2theedge111]

I have 4 cameras in this system but I can't get it to record longer than 30 second increments. Any help?

[@kbankskouture7672]

you can extend by selecting continuous recording

[@georgevenet-sanos1847]

How do you switch i phone XR to 2.4 ghz ?

[@madgegunfry1975]

How to unbind the device? Any suggestions?

[@grapewater123]

Can you change the motion alert sound on the doorbell?

[@ALINAPETRE-z7z]

How can I see from a week ago?

[@patrickphillips3944]

The app does not have a notification setting tab… the camera does not notify. The LED indicator will not turn on. Please help.

[@willywonka077]

how do you change the time it's wrong

[@amelias8894]

Need help as ours is flashing red & blue together and asking for an APN

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@Trash-ramen]

Been trying all day i reset it, the camera says ready to pair, i scan the qr code and the app will just say no device found Any help?

[@Darling_damndeli0n]

How do you change the time?

[@emptyzone8542]

do they sell any other cameras that are not so bulki i love the software but that camera is to big

[@emmanuelnyatepe5432]

please when am recording on the apps and I exit the app the recording stop and save on my phone please why, thanks

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@huuters]

Great vid! Do you know whether it is possible to record the videos on your phone’s SD card instead of the SD card that’s inserted into the camera?

[@margaretevermaak8887]

Can someone help explain what we are doing wrong that we are not getting notifications when there is movement. Everything is as explained in the app, but still nothing

[@adeboyesomuyiwa6373]

It’s like you are yet to on the push notifications,my is not just connecting to 4G.I’m tired

[@iangregory1022]

great instructions well done helped a great deal

[@RorneTan]

Hi thanks for this comprehensive information about the app. Does this app allow you to watch all four cameras at the same time simultaneously?

[@carlodipaola]

If you don't have a sim card this camera will not work, correct?

[@MeNoOther]

The camera works without a sim card

[@olsim1730]

Will work with wifi if no sim

[@peanutgallery0142]

You need a sim or the cloud to record. It has to have something to save the video's.

[@MeNoOther]

I just bought a new router. How do I transfer the camera to the new router without climbing up to the camera?

[@amyreardon2038]

Hello my camera is still saying camera is ready for pairing and in the app is says online but shows nothing

[@face-in-the-crowd]

Dead battery

[@lawrencejd8935]

@@face-in-the-crowd mine blinking in red light only, reset it manytimes no blue light at all, whats the problem?

[@rosscotton394]

While installing my new camera my know it all Neighbour came over and informed me that these cameras can be hacked so could you please advise as to what security is installed in your software regarding this Regards Ross.

[@TabascoChamp]

what if nothing happens when holding the reset button for 10sec or longer, the blue light doesnt start flashing instead it just swaps between red steady and blue steady light...camera is previously installed but have been without power for about 3 months and now i cant wake it back up...

[@John_Rock_GR]

In some devices, you have to hold the reset button and turn it off, and after a few seconds turn it on again while holding the reset button all the time. After a few seconds, the reset will be completed.

[@keithgold6586]

Hi. The app does not allow my camera to scan the QR code, that being said, there are 2 QR codes on the device. Underneath and just below the camera. These codes are not the same. I've also tried the sound wave connection, but still had no luck. I have a Samsung S20 mobile device. please help if you can because I cannot get any word from the app developers.

[@lelaperry5262]

I am having the exact same problem! Trying over and over to scan the code...

[@ronaldhenderson7015]

@@lelaperry5262 i have the exact same issue. Were you able to fix it? I also tried with an iPhone and the same thing happened.

[@poohbear11]

Why is my camera black and white in the day???

[@beccadreamit4131]

My when l closed the shop

[@MrOutlawz28]

How do I get the notification when there's something happening infront of the camera, please help

[@nightryder16]

Mine only records for 10 seconds. How do I get it to record once motion is detected and stops once motion stops?

[@kbankskouture7672]

select continuous record but its going to kill the battery

[@ChimezieBlessing-my2dk]

Please mine doesn’t have any saved record from 7pm - 6am like it’s not there

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@popitoto]

If I use a tablet it connects in wifi 2.4?

[@suzand.6212]

What is the distance on camera? I have evidence of critters in yard at night, but it is not recording anything at night? Infra ed motionsensor distance? Is ut realted to my phone/active?

[@John_Rock_GR]

The sensor can catch movement in most devices until 10 to 15 meters away.

[@kousoulides]

mine keeps bugging me for update, I click update, says it's successful but it does nothing, next time it tries to update again, it's garbage. also, you try to connect and it's like 1 every 100 times that works

[@st0878]

Does the app support different languages or are there other versions of the app to support different languages?

[@shutupbloody]

Can anyone help me to setup my device i tried everything but its not working

[@amy.in.amsterdam]

I have the same. Did you find a solution?

[@gretiamiller5025]

how to insert sd card in ubox camera monitor

[@johnbontoft8548]

BUT HOW DO YOU FORMAT THE SD CARD WE CANT FINED IT

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you

[@vincentebuka-hq4tv]

I share permission but the iPhone just show ones and stop showing

[@rotorrant5867]

Can you show how to add a friend?

[@jamesrobinson6872]

Need help to uninstall and reinstall my UBox camera

[@ulisesarias7857]

what should be wrong the camera turns off after 5 minutes ?

[@Mr2Tics]

I have non of these functions on my version

[@owennkuna6066]

My Barcode is wiped away, please help

[@jaysangels954]

Hey I accidentally deleted my camera and i have gone through all the instructions and I can’t get it to work! It’s telling me that the scanning code is no longer contains any information thats not active 😡🥵😭can someone help me

[@olsim1730]

Yep same here. I had to force stop the app because it had frozen. Now it won't reconnect and says "no device detected" It was working fine yesterday when I set it up. But then I remotely switched to HD and it froze up.

[@santhoshjohn2522]

My camra night vision infrared light not working

[@v.i.p3607]

Thanks for contacting us. We are not online all the time so it's best to contact us via these channels: Sales & Security Advice: www.vip360security.com.au/quotes/ Customer & Technical Support: vip360.zohodesk.com/portal/en/kb/v-i-p-360 For urgent matters call 1800 847 360 during office hours. We will respond during office hours Monday - Friday (excluding public holidays) between 9am - 5:00pm. Thank you