Undercover Boss - Boston Market S4 EP9 (U.S. TV Series)

[@confidencesmozamomokhemisa]

Oh AJ...He is so humble and obviously appreciates his job.He's so adorable.

[@juliannapatolo9841]

Ronnie was probably kicking himself after watching this episode back 😂😂😂

[@zubadamohamed483]

I know right🤣

[@JEUndisputed]

Yeah, he's probably kicking himself for coming across the way he did. I wonder if he's still unemployed?

[@aigeee]

lmao

[@broadstreet21]

@@JEUndisputed I wouldn't be surprised. Truthfully though, he could have sued for defamation of character and unfair termination - a lawyer could easily argue firing someone on national television would permanently destroy any chance of him ever getting employed (unless it's a Trump game show). He could argue the show could have eliminated this scene so not to tarnish his reputation.

[@jordanphilipperris]

Ronnie AKA Ronald got the bad attitude from all the bad customers/kids/etc during his first job as the corporate "Clown" for "McDonalds" :)

[@mamagracelovelies378]

I love April's laughter and personality. She's clearly a beautiful person inside and out. 💕

[@pablojosecelestino]

In a college class I remember a professor telling us "It takes millions of dollars of advertising to get a customer into your business, but it only takes one minimum wage employee to make them leave".......how true (copied)

[@haggis525]

Hmmm, perhaps we should stop paying such low wages to people who are that important to our brand🤔🤔... just a thought.

[@mcspud]

@@haggis525 wOw sO wIsE

[@sujithsuresh1322]

Employee first costumers second company last

[@cybernautadventurer]

Ronnie said 10 rude things, but what really sealed his fate: A) admitting that “75%” of what he said is true. B) concluding that he hates customers more than anything in the world.

[@lukeponting5379]

Mentioning the old people and children, if I was any of those people being served by him he would be really hurt

[@haggis525]

That young black man is amazing! At 28:15 he says "you got another car, I'll be right back" That's leadership. He knows he can handle ir better but walks away to instill his trust and confidence. I didn't learn that until I was a Petty Officer 1st. Outstanding to see it in someone so young. He'll go places.

[@abudia6403]

All young black men are amazing if given opportunities

[@haggis525]

@@abudia6403 That's simply not correct. Not everyone has leadership abilities.

[@LittleMiss875]

I find it crazy that it takes them to do this show and work in the restaurant to finally realise that their employees matter and should be treated well. The customers and employees should always be most important.

[@AngelVids7]

This episode felt really engrossing and genuine. It may be the best episode I’ve watched so far

[@MountainDivine]

Go April go girl! Amazing. Of all the shows I have watched Boston Market are the most generous caring company. Thanks for the upload.

[@nawafabughazalah1345]

After watching so many episodes, I find it strange that many organizations have no employee evaluation system which actually helps employees to either be promoted for their hard work and dedication, stay still or sacked for poor performance or behavior. Why do you need to go undercover to discover a tiny percentage of your or hard working employees? This is so unfair!

[@justiceboy4799]

No ,if you open a restaurant you will understand.what if your employees do something like this

[@storm5415]

What is so unfair about it?

[@lukeponting5379]

Don't you think bosses should lead by example rather than just handing out orders and expecting a green horn to get it right first time

[@tendaichidzikwe6328]

They do it for the drama, sell it & put it on TV. Someone is making money out of it. Its all about making the money the rest is a smoke screen

[@tendaichidzikwe6328]

@@justiceboy4799 police police9 p999olice police police police99

[@rienman88]

"High five" so happy with this. Genuine reaction

[@raynorrodriguez2686]

is it me or someone who find sash a pretty beautiful and i love her smile too 😊

[@Kt-vq5qv]

Ronnie says the type of stuff most people working in customer service have thought at least once but you don't say it, especially on television

[@1414-i4g]

That is very trueeeeeeeeeeeeeeeeeee

[@user-um7tw6kx4r6]

Not everyone has that attitude, actually. Not everyone thinks children and old people are the worst, not everyone has a negative comment about literally everything...

[@Kt-vq5qv]

@@user-um7tw6kx4r6 I agree but as someone who's worked in customer service (Tim Horton's) the bullshit some customers put you through wears you out It's sad because 95% of customers are nice but the 5% who aren't can ruin your day (or at least shift) I would never say I hate old people or children but some customers put me in the mindset that they were my least favorite people in the world sometimes

[@BajajMerahWarnanya]

I used to work in a restaurant in a hotel, I also own a culinary business... And of course I've also been in a position as a customer... And I don't think there's anything wrong with what Ronnie said there... It's all very-very understandable... He keeps the company's procedures in front of the customer tho, not even talking shit in front of em... What he said in front of his one silly "KAREN" boss was nothing but everyday conversation between employees... He's just unlucky enough to have his conversation caught on this ridiculous, bullshit TV show... Even if I was in the position of a customer and overheard the employees talking behind me, I would understand it very well... Customers are not God, sometimes they do like to be a bit of a jerk...

[@lilyzooma3973]

did he know he was on television?

[@ksha735]

This episode is the most authentic and genuine out of all as it reveals a bad staff cause it’s not the CEO in the field so they talk freely. Other episodes, the disguise is bad and the uncanny resemblance would have them on their best behaviour. I notice all the episodes where the CEO sent someone on their behalf, you see more of the truth in the staff’s behaviours. That’s what all CEO should do: send someone instead of doing it themselves. Like how the manager didn’t know his bad behaviour as he doesn’t do that in front of those in charge.

[@broadstreet21]

To be fair, most CEOs aren't so recognizable.

[@kingalex29339]

I love April. What a sweetheart.

[@Grassmpl]

She should marry someone whoose last name is Fools.

[@confidencesmozamomokhemisa]

Guya Rachael 🤣🤣😂😂🤣😂😂😂😂😂🤣🤣🤣🤣 I just love her!!! And her voice,her laughter is so therapeutic 🤣🤣🤣🤣🤣

[@mylesputnam9407]

You are a beautiful example of how it should be Sarah. Love your passion.

[@justinshemluk]

Ronnie is right on one thing, i worked at subway when i was young and when the parent asked the kid what they want and then ask the really young kid to order i get your trying to teach your kids. But man we dont have time to stand waiting we got lots of work to do on downtime when the store has no one inside ordering

[@takohamoolsen2432]

WOW...Ronnie's attitude really did stink, but this woman didn't even ask WHY Ronnie had these feelings. If she actually delved deeper into this maybe his attitude problem could've been solved with some training. One wonders if he actually got any encouragement in the workplace. Believe me, I'm not taking 'sides' here, just looking at the problem from another angle.

[@jacksonjackson3561]

Ronnie has no work ethic

[@broadstreet21]

I've seen episodes of workers with worse attitudes than Ronnie - save for one, nobody else got fired. Check out the Buffets Inc episode. The CEO finds a real bad apple in his team, but dives deeper, finds the real problem with dysfunctional management. He fixes that issue and said employee is happy working there.

[@JEUndisputed]

He literally admitted that he hated customers more than anything in the world. You can't be trained to like people, he deserved to go for his attitude. Why would anyone employ someone who hates customers to serve people food? He wasn't even remorseful for what he said, he still had the same narcissistic bitch attitude. No sympathy from me, he got what was coming to him imo

[@janetdobie9722]

It's not up to her to terminate his employment imho He doesn't work for her He works for a franchise I think she was out of line just like Ronnie was She should have talked with the owner about him

[@YellowMosquito]

AJ is a example for our youngsters. If they lose the attitude they can reach the stars and beyond.

[@unboxingthepast]

I'm sure Ronnie gave the rest of the employees a text about who she actually was XD

[@Poemiserable]

Man, I love reality tv, it's so much better than just reality or tv alone.

[@johngabrielvillanueva3860]

Wow, I love that AJ guy, Pretty humble. He's great doing his job..

[@barrymason4052]

Love the reactions when they get the good news.

[@knessing7681]

I would Fire Nil the manager who promoted someone like Ronnie into a position of leadership. Nil the Manager is willfully ignorant or just blind to what Ronnie is doing.

[@exkelsior1486]

Why are these business owners so surprised that their minimum wage employees working in the service industry may not be happy all the time? That's annoying. It's not like he was rude to their faces

[@pepperoreo]

i dont think u r getting the theme of this show

[@Virru112]

if they don't want minimum wage then they should either get qualifications for something better or they should work their way up through experience, not bitch about customers. It's really stupid that people think that things are just going to be handed to them. Minimum wage is there to provide you with a basic means to provide for yourself. It's up to you to push ahead and earn more money. No one is going to pay to big bucks to do basic tasks. He's bitching to a new member of the team, which then can make others have a bad attitude at work. If you don't understand that then you're not going to go far.

[@michaelrussell7943]

Exkelsior, he was a manager, so it was only right he be fired on the spot. as he represented the company and his attitude towards customers was just so wrong, its the elderly and Families with kids that pay his wages.

[@hapyi9013]

He should rather critizise the company and pay then the customers. Shame

[@cksrufthsu]

LOL If that's how you take things in Life in general,,,, then you have no chance... It doesn't matter if you are minimum wage job, when I used to work at the restaurant as a cook, I've always did my work as if it is my own business, that's how people learn how to run things in the society.

[@mojosbigsticks]

Best advice I ever got in retail: Bad customer? Fold up that thought, put in your pocket, don't look at it again until you leave the store.

[@RobertGordon1981]

he should sue, its NOT illegal to hate customers, and it was Undercover Boss who set him up without his knowlege

[@anuksunamun0494]

It's his bad, he should have been on his best behavior even without any body's watching. But even though he knew the camera were on him he still made people(customers) bad. His like, "it's all about me", no attitude for the public!!!

[@broadstreet21]

He does have a strong case on multiple fronts. He can sue the production company for defamation of character, because of this show, no employer will hire him - fairly or unfairly, leaving him dependent on unemployment welfare for no good reason. But he can also sue Boston Market for improper termination - specifically, the Chief Brand Officer is technically not his boss. If I know the corporate structure right, the Chief Brand Officer does not directly oversee ground operations, and was not authorized to terminate someone reporting to a different department. And in general, management should have addressed the issue with the offender, offer him a chance to correct his manners, before terminating them. There are times, however, to get drastic, like if there is real evidence the employee poses a real threat to others or something.

[@forza223bowe5]

broadstreet21 I think this brand officer overreacted. Surely it’s his boss who has the power to fire him

[@broadstreet21]

@@forza223bowe5 Yes. Some people praise her for being decisive and unafraid to take drastic action - but in hindsight, she overreacted and made the wrong decision. Other bosses were more restrained. If I were her, I would have at least waited to the final reveal.

[@forza223bowe5]

broadstreet21 That employee should have been warned and possibly retained. What I find odd is why the ceo didn’t go on the show ?

[@hny93tanker46]

Ronnie is something a dude with a nice car instead of holding unto that work of him but he f*cked up real big and opportunity of a life time, hope he learns his manners out there

[@cotton0188]

Sash, A.J. and April are really nice guys.

[@chigadon1659]

I love the last lady personality she's so amazing

[@movielover3416]

Well.. some got a 20.000 dollar cheque, Ronnie got sacked. Lesson here is.. don't say what you think lol.

[@mollymcbride2481]

Negativity will never help! 😁

[@jacksonjackson3561]

A humble personality will get you far and long way

[@koradestiny]

if he hates all customers then what job could he possibly get

[@ozzieulloa6088]

Lucy Charnick he could be president of us.

[@AlfredTheBrave]

musician, athlete, military, doctor, animal trainer, actor, government security services, translator, editor, computer programmer, construction.. you should get the point by now

[@ysammo214]

warehouse job

[@hannahsmith3807]

Mortician

[@pankajpawar6604]

hating people

[@MrXavierRose]

I remember watching this on tv, and laughing my ass off at that idiot who got fired.

[@X-McLvn]

AJ’s face when she told him who she was sent me💀😭

[@moimeself1088]

Nils was just happy *he* wasn't getting fired too for promoting him 😹😹

[@Saxjon]

We got 3 great people and yall are focusing on Ronnie? Sash loves her staff and is chill A.J. is DRIVEN and very respectful April is a fighter, giving her 100% all day and still branding her big smile and contagious laughter and energy! Watching this show helps me restore my faith in humanity.

[@mariposavioleta9007]

Worked the retail and restaurant business for many years and so glad that they fired Ronnie. He gives everyone in the business a bad name with his arogant and immature behaviour. He's the kind of coworker that we hated to work with and the one we'd call out on their garbage. If you're not their with a good attitude and treat people right then you have no business working in that line of work.

[@lastofusclips5291]

so does the guy who hates customers hate himself when he goes to a store?

[@bb3ca201]

LastOfUsClips he probably thinks he's queen (pun fully intended)

[@Grassmpl]

@@bb3ca201 what's the pun?

[@pablojosecelestino]

Imagine having a nightmare that the clock is beeping and you think that you falling behind in the Boston Market Drive Through only to find out that is is your alarm clock trying to wake you up at 6:oo am.

[@Shawn-hc1xh]

Tell you what, I'm just happy that for every Ronnie out there, there's also a Sash, an AJ and an April making the world a better place, one white chicken salad... Sandwich... Salad Sandwich... ONE WHITE CHICKEN SALAD WITH A LITTLE BIT OF THAT HONEY HABANERO at a time.

[@proprioceptive44]

If I’m ever in Florida I would go to April’s restaurant what I lovely Lady

[@bb3ca201]

Absolutely. I'd be a regular customer

[@Grassmpl]

No you ain't got no business with me dawg! Don't touch my fried chicken! Loooool.

[@LailyCouture]

"A little bit of Ronnie goes a long way"

[@Grassmpl]

Sara calls over Ronnie: you get -$20000 for your contempt towards customers. Ronnie cries and gives an antihug.

[@AAAisAAA]

Not funny

[@hammadoolass]

She said that if she screws this up then it's going to cost her her job. Really? What kind of scary-ass CEO does she work for?????

[@rockydee7499]

did you see that CEO guy?! he looks like el chapo ffs!

[@broadstreet21]

Maybe that was why she felt pressured to sack Ronnie? Because her boss would have done that?

[@user-um7tw6kx4r6]

@@broadstreet21 Do you genuinely want someone like that preparing your food, if he hates you he might put something in it

[@broadstreet21]

@@user-um7tw6kx4r6 It's frustration, not spiteful vengeance. I know, because I work with customer service and had coworkers who don't like customers (because they are worn out, not because they actually hate them).

[@JEUndisputed]

@@broadstreet21 You cant have someone who hates customers working in that line of employment, it was clear thst he enjoyed bitching behind people's backs because he said thst he didn't think it was bad because they didn't know he was saying it? Wait, what? That's the attitude and stupidity that got him rightly terminated.

[@philipblades9343]

I bet all the other employees party'ed like there was no tommorow when ronnie was fired he wasn't to liked by the sounds of it

[@jacksonjackson3561]

Nobody likes to work with a narcissists

[@Grassmpl]

He must've been very good at faking it in front of certain people since even he got to supervise others.

[@Andyscobie]

I don't know anything about employment law in the USA, however, it doesn't seem right that she could just dismiss him like that. Whilst his attitude stinks and he clearly shouldn't be working with the public if he thinks so little of them, he hasn't actually committed gross misconduct in that he wasn't being rude to the customers. A better course of action would either be to send him on some training or offer him a redundancy package (instead of dismissal). In his defence, working long hours for low pay can make you bitter towards customers if you work with the public; I worked in the restaurant trade for 13 years and we all felt like this from time to time (though I have to admit his case is quite extreme). There are lots of Ronnies out there.

[@natashafarquharson958]

That young man is far from fit to be around food being served to customers. I would not want him near my restaurant,customers or brand. Contemptuous behavior, hates customers,kids, elderly and families? Hate the job find another one. Spewing hate will make you bitter.

[@Andyscobie]

That's a difficult one as he could do the job and was by no means incompetent. However, his attitude was appalling so he shouldn't be working in that environment if it is having such a negative impact on him.

[@bb3ca201]

She didn't actually fire him. She told the franchisee (his direct supervisor) to terminate his employment

[@amazingperson326]

Plato2017 It really is a difficult one. He's attitude was terrible but terminating his employment at that stage I found to be extreme considering he wasn't acting out towards customers.

[@davidpinchard1]

He actually said those things about the customers in front of the camera believing that it was for a programme about a woman seeking her own business, so he believed the programme would be aired and yet he said those things where if it was what he thought it was the customers would end up hearing what he said about them.

[@timurhan7922]

Dealing with Anglo-Saxon customer is one of the worst thing ever. I am not justifying the first guy who hate working at this position . But, is I worked through restaurant business in one of commonwealth country mostly they are very difficult to serve them. They are keen on to take an advantage of your business. That sucks . Besides that , the lady who has got a high position at Boston Market has got very good heart as well as soul. Good on you lady . It is nice to see someone who really tries to understand employee .

[@sheteg1]

It’s too bad Ronny hated his job. Not unlike many who make minimum wage. I think the show didn’t need to feature him at the end. We got it in the first segment.

[@weehaggis4720]

I know this is an old show and Ronnie was very young so, hopefully, his sentiments were from a place of youth and ignorance. It has been several years and I hope he has done better. I'm always amazed when someone says they hate something "more than anything else in their life", when it's something that should be so far down the list. Customers? Really? You hate them more than ANYthing? I don't have the energy to hate customers at all, let alone more than anything. Why would you waste energy hating someone who has no other effect in your life than ordering chicken?

[@ksha735]

Their reactions at reveal are more real like they didn’t expect it but other episodes where the CEO goes into the field with ridiculous obviously fake disguise, their reactions seemed to be pre-planned. Also, in other episodes, when they talk during the break, staffs would reveal about their personal problems and debt they are in (much more than they normally would to a stranger: as if ‘need to mention everything /problem which need to be resolved to the CEO’). But this one, they don’t do that and the undercover has to dig it out of them (even then they say minimum) instead of them spilling the whole list of problems they memorised. I feel like the show isn’t very authentic anymore or they don’t care about authenticity as people watch the show so they catch on easily when they see someone who look like the CEO in disguise come in. So they are prepared for what they would say and bring up things they want to receive or resolved. If the business owner really want to see what goes on in business, they should send someone else in charge, in stead of doing it themselves, whose face most staff members are aware of, plus using the same lame cover show of “win your own business competition”, and staff don’t suspect? Come in! Anyone with half a brain would know.

[@broadstreet21]

Except most CEOs' faces aren't known to their front line staff. They can blend in.

[@scrappy673]

Can't blame the bloke for badmouthing customers, Work in retail then come whining back and complain.

[@JEUndisputed]

Apart from the fact that its unprofessional he deserved to be fired

[@No-ub1ec]

@@JEUndisputed go work in retail and come back to this comment

[@Sheilas4AlexJones]

@@No-ub1ec I worked I retail for years. It doesn't matter. Customers are always right

[@JEUndisputed]

@@No-ub1ec Whats your problem? He admitted willingly and openly that he hated customers KNOWING this was being filmed and broadcasted, the idiot rightly got terminated. Would you keep someone on whose job was to serve people food when they'd admitted they hated customers? No? Then stop coming at me because at the end of the day it was his fault and his fault alone

[@JEUndisputed]

@@Sheilas4AlexJones Thsnk you! Someone else actually gets it. Respect!

[@abudia6403]

If no customer ever complained about Ronnie, then terminating him was unnecessary.

[@LionRoars918]

Says the person that knows nothing about customers.

[@devilshomie]

In Ronnie's defense I don't think it's cool to publically humiliate someone on television. A lot of people who work in the service industry vent to their friends and family about customers. It's hard to stay cheery when someone is yelling and insulting you for running out of a specific product. I'd also be scared to say anything to my co-workers after this episode in fear of someone watching me.

[@timurhan7922]

I totally agree with you.

[@mead187]

Its takes a special kind of stupid to berate customers in front of TV cameras irrespective of what the show is called

[@danielwhooley3723]

Under normal circumstances he would have to sign a release but he probably already signed one thinking he'd be on tv

[@stephywaby]

agreed

[@zitronentee]

I think he signed a contract with the show and got money for being in TV.

[@SuzyPassin]

i love this lady bos❤

[@arianzd2933]

13:37 the who are you is gold

[@MrSamuelArthurRobertAllen]

Oh Man Ronnie, I just wanted her to fire him in the restaurant infront of everybody.

[@marialiyubman]

I worked customer service for several decades and I love it, but there are times when customers do gang up on you and when you’re training a new employee you have the chance to vent a little bit. I know this dude Ronnie was really negative, but I just hope it was a specific time in his life, not a normal way for him to behave. Like, there was one time when my workplace created an entire event with all the tickets free of charge. So customers came and took all the tickets so they were “sold out” in a manner or minutes and everyone else who came were just chewing our heads off.. one specific, infamous one, actually decided that I lied when I told him my CEO is too busy to see him right now (which he was, but either way, he doesn’t work for you), so he went upstairs and started banging on glass doors… ugh.. they compensated him. And I was acting like that annoying guy for a week because it bothered me so much that people who abuse workers still get benefits. The customer should always receive the best service we can possibly give them, but they are definitely not always right. And I refuse to lie to customers and tell them they’re always right. Also, This place looks like such a bad place to work. Any place that serves food and doesn’t give their employees a single meal is a place I instantly leave.

[@deletedaccount1990]

I think she actually fired Ronnie in the most friendly way possible, even though she was angry and disappointed in him. Honestly she handled the problem with a lot of maturity. She makes a good boss for Boston Market.

[@bb3ca201]

My last question about Ronnie. When Mrs Bittorf questioned Nil about him, he sounded surprised. Am I correct in saying that the franchisee didn't notice Ronnie's behavior? And if he did, didn't he care enough to do something about it?

[@broadstreet21]

Mmm, well if he were the franchisee and not a corporate manager, only he has the final say if Ronnie should go. She is technically not his boss. But that manager ought to have stood up for his team, got down to the real matter, before firing him.

[@broadstreet21]

I work in retail. Many of my coworkers can be like Ronnie, in private. And the boss never found out.

[@JEUndisputed]

@@broadstreet21 That doesn't make it right though and ronnie was especially in the wrong because he said thst he hated customers knowing that he was going to be filnsd abd he was going on TV

[@broadstreet21]

@@JEUndisputed Well it looks like you are trolling me. Notwithstanding, I never said it is right, that's not my point. OP stated that supervisors don't always catch bad apples I their team, and sometimes don't care enough to do something about it.

[@hurtstosmile]

Sash is soooo lovely omg.

[@lukeponting5379]

The last one was awesome because she actively tried to help make sure she won that money

[@telegnes4500]

He really doesn’t have passion for his job.

[@secrets.295]

Oh boy. This boss really isnt messing around aint she. She took her assignment very2 seriously

[@allaboutbts6474]

Manager should also be fired, how come its happening on his watch? It seems his not checking on the employees.

[@xiaotun8165]

He did nothing wrong

[@snowingsart4568]

I HATE TO SEE HIM GO???? WTF??? HE HATES WHAT HE DOES. People like him one day might be on the headlines.

[@benjaminbc3456]

13:23 You're welcome. (SPOILER!, SPOILER! SPOILER!, He didnt get fired he just got sent home for a day to think about it)

[@voulgrim651]

16:45

[@broadstreet21]

@@voulgrim651 The manager could have said no. She technically wasn't HIS boss, as CBO, she serves in an advisory capacity and oversees marketing and catches problems for her co-worker to fix - namely the manager's real boss, the COO or CEO.

[@yourcebuanagirl9128]

@@broadstreet21 she did a recommendation and pointed out RED FLAGS which leads to possible termination

[@broadstreet21]

@@yourcebuanagirl9128 Yes she did. But it was up to him, the manager, to fire the guy or resort to other measures. Retraining, demotion, suspension, anything like that.

[@yourcebuanagirl9128]

@@broadstreet21 it was and he agreed didn’t he?

[@sourishsaha8067]

This guy was trying to put up a rough job show without knowing her truly😂

[@karendegenerous600]

When is there going to be a Stephen Lambert Undercover Boss 🤔😀?

[@pascalblais487]

1st restaurant - Boston Market, 4215 Pleasant Hill Rd, Duluth, GA 30096, United States 2nd restaurant- Boston Market 17507 Preserve Walk Ln, Tampa, FL 33647, USA 3rd restaurant- Boston Market 1909 Skibo Rd, Fayetteville, NC 28314, USA

[@timmartin2894]

If an employee says they hate a customer, and that is how they truly feel, but they hide that when interacting with them and actually provide good service and do their job well, then that's a dumbass decision to fire them...

[@kanemomon]

You think people would come after watching this ? Its bad PR

[@bourdie1979]

Its one thing to say you dislike someone but all he did was bitch. You're allowed to dislike the customer but the things he said was non-stop

[@stevemorse108]

Ronnie has a typical 'slave morality' as Nietzsche described; not enough courage to confront people he has issues with directly but bitching behind their back's and building resentment and becoming a negative and ugly person inside...I know because I have been in this dynamic in the past and I had to give myself a kick in the ass and mature.

[@wheatstonebridge]

You smart Steve. Respect.

[@stevemorse108]

@@wheatstonebridge 😎

[@broadstreet21]

For a correct way of handling the Ronnie incident, look no further than the Buffets Inc. episode when the boss works with a dishwasher totally frustrated with his job and showing openly destructive attitudes, way worse than Ronnie's. This guy just goes over to the store manager to address it, finds out the real problem was dysfunctional management (rom the other managers). He does admonish the employee at the reveal, but given his immediate boss' support, offers him a second chance, and employee just turns around and becomes a shining star. And it's not like the Buffets Inc. boss was adverse to taking drastic action - he was perhaps the most aggressive personality on the show, unafraid to get drastic.

[@PurplePinkRed]

This is exactly right. The attitude comes from the top down in businesses. Healthy cultures and behaviours if practised by management quickly stamp out the drama and gossip.

[@broadstreet21]

@@PurplePinkRed True. You could say the same to Sarah, like what if Ronnie isn't the only real source of the problem? What if it's his superiors? Or what if he is having an off day or having other personal problems and taking it out like this? Furthermore, did he really merit getting canned? It was not like he was not openly bad to customers, like Jackie in Retro Fitness, nor was he out of control like Skye in Buffets Inc. One more thing, as chief brand officer, do restaurant staff report directly to her? She might oversee customer service as an advisory capacity, but normally, front line staff report to a chief operating officer.

[@JEUndisputed]

@@broadstreet21 You can't have someone who hates customers serving food, he knew it was going to be on TV and still openly and willlingly admitted his hate for thr company and its customers! He wasn't even remorseful for what he said and still displayed the same narcissistic bitchy attitude, no sympathy from me, he got what he deserved imo

[@ryancooper2901]

Ronnie putts from.the ruff lmao 😂

[@jayray1714]

This is cringy. The corporate big wig that makes millions a year that NEVER interacts with customers... is surprised that a min wage employee that interacts with customers constantly is annoyed by them. Can't stand elitist divas

[@laurak1667]

People like you will never understand what 'giving service' actually means. Not to mention how many times did that guy have to let her know how much he hates customers, once/twice would be normal, but constantly?!

[@crazydavec3861]

@@laurak1667 .. I did it for seven years every weekend on a supermarket till. If you go at the public positively they're nearly always positive back. I had witty routines with regulars (like offering to weigh a baby as bananas.... or leaks!), it only went wrong a couple of times. We sometimes do complain about our work of course, but not with a camera pointing at us, a person would have to be seriously dumb to not realise that's gonna come back on them! Some folks learn the easy way, some the hard way, others just don't figure it out at all!

[@dxrated619]

Anybody who actually says they hate customers should not be working in that position .

[@Angi316]

I think executives should always have to work the bottom jobs before becoming executives...

[@X-McLvn]

i agree 100% she didn’t know how or what the employers had to do and now she sees how hard it is

[@gleadhill79]

They probably did at other companies. A lot of the time getting a step up on the ladder doesn't mean you can work your way up in the company you started with. I know this comment was 2 years ago 🤗

[@AthenaLolita2]

i love Boston Market food!

[@user-ejbdiendhduejebwg]

No wonder this brand is going downhill

[@berceldusaban1273]

good job mam!

[@Tarantula1522]

This lady had corporate Karen written all over her, can’t believe this guy didn’t pick up on it lol oh well manager jobs for this chain are a little above min wage

[@sandrasealycbeanwriter]

Ok. Read some comments below. I have to agree the way she handled Ron's bad attitude without a formal process can't be right. But yes, not only was his attitude awful but he was supposed to be training somebody.

[@atstar8136]

Could whatever he said be classed as gross misconduct?

[@JEUndisputed]

She didn't fire him because due wasn't his boss, she passed on the events to Neil, his boss. Neil is responsible for firing him because he agreed that he couldnv have someone who hates customers working for him

[@vidsscreen]

Thats' a shame that a CEO or Chief branding officer of Boston market can't even deal or is unsympathetic with their own employee's feelings'.

[@forza223bowe5]

Saying you hate customers though, is a bad remark especially in a customer service environment

[@AGM-ts5bb]

Very impressive employees.

[@julieannejoolz]

Ronnie thinks its ok to slag off the customers as long as they dont know...no Ronnie, its the fact that you think such awful things about your customers that makes it so bad!

[@natyspaghettighetti6726]

i love when they promote people, but now im thinking, is the position that they are being offered taken away from somebody else? i dont know if that is fair, yet its a company so..

[@jdkrasinki2214]

third lady got 15,000 more. explain boston market. still moved me to tears though

[@marinellearenas1551]

look at 21:32 when her face changed entirely knowing that they don't get breaks.

[@erenestawanjiru1935]

Aaaaaaaaaaaaaaaaaaaaaaaawsome Vibes

[@borneandayak6725]

God bless this company....

[@X-McLvn]

sash is great, she’s getting no love here

[@MAnnielow]

Have you sent any under cover agents to check out the state of the farms you get your chickens from? You bosses seem to be so concerned about your business, how about checking out the farmers too?

[@snowingsart4568]

THANK YOU FOR SAYING THAT HANNAH!!!! I THINK THAT EVERY TIME I WATCH THIS SHOW!!!!!!!!!!

[@freakklomp]

yeah thats a good idea .

[@snowingsart4568]

THANK YOU THANK YOU THANK YOU FOR SAYING THAT! THEY NEED AN UNDERCOVER ANIMAL SHOW. GET PEOPLE TO SEE REALITY AND STOP LIVING IN DENIAL THAT MEAT IS TREATED WONDERFULLY BEFORE IT REACHES YOUR GUT! VEGAN!

[@freakklomp]

or you can just not cap everything out . that would make you point just as valid .

[@carred660]

Good Indian people are usually the most confortating people to talk with.. they are so respectful and polite

[@proudmen1220]

Obviously that's not true. In every country you can find good and bad people. I worked with Indian managers,and I had bad experience

[@carred660]

@@proudmen1220 man I know there are bad people in India, are you kidding? I didnt say all of them I mean among ONLY confortating people, among only good people from all the world, when you speak with Indians, they are so polite and respectful, and for me the most confortating to speak with.. only among GOOD PEOPLE.. your managers dont count cause they are not among confortating people Do you get it? And thats my perspective

[@VB-yc7cn]

"He is really kind of fun and funny"....

[@abudia6403]

Dude got fired for nothing

[@rubthesleep]

Its not everyones view in customer service but it depends where you work. With kids it depends if the parents are watching them. She obviously hasnt worked in the shop or shes one of the management who fakes loving the job, but that gets you ahead haha

[@rubber20021]

Boston Market is quite amazing although I haven't been to a drive through restaurant.. I do enjoy the microwave dinners, but I owned a convenience store/deli myself until it ruined my life...I can only do so much. Great presentation, and thank you.

[@willstanwyx1335]

Where's Ronnie now? Has he spent the past ten years on the streets? Will the happiest day of his remaining life be when he’s 71 and finds a half-full bag of Fritos with only one cockroach in it in his alley?

[@adamzapple5454]

So what if the dude said he feels like a robot. It's the truth about corporate culture.

[@1ma4ighter]

bruh if I was on undercover boss I'd either get a crazy pay raise and made partner of the company, or get fired immediately. there are times where (like tonight) at 10 pm I'm trying to still fix some shit so it can be working in the morning and this will go on for up to about 5months and then I have slumps where from anywhere between 3 months and a year I'll be legit slacking, apart from the routine tasks I do. fortunately at half the companies I've worked (software developer/engineer), I've built a big chunk of their infrastructure and no1's bothered enough to learn how it works and how to maintain it, so there's only me LOL.