Update the BIOS when Windows 7 or 8 Does Not Start | HP Notebooks | HP Support

In this video, you will see how to update your HP Notebook's BIOS when you find that Windows no longer starts. This video applies to both Windows 7 and Windows 8. Follow the steps in this video to update the BIOS and get your notebook back up and running.
Chapters:
00:00 Introduction
00:46 Step 1: Find and download BIOS update
00:53 Connect USB drive
01:10 Download BIOS updates from website
01:50 Save updates to USB drive
02:16 Create Recovery USB flash drive
02:58 Step 2: Find the System Board ID number
03:05 Enter BIOS settings menu
03:41 Step 3: Update the BIOS
03:54 Open System Diagnostics menu
03:59 Insert Recovery USB flash drive
04:14 Run Firmware Managements
05:28 Restart computer
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Update the BIOS when Windows 7 or 8 Does Not Start | HP Notebooks | HP Support
• Update the BIOS when W...

[@tietsjer1]

Hello. Trying this on hp 15-n25eb without success, I think. All goes well but the right .bin file is not listed. The system board ID is 2170 and there are only two files in the directory: 02169.bin en 0216D.bin. Should I proceed with one of these files?

[@mohammary306]

Thanks it works fine your the best☺

[@HPComputingSupport]

It is very nice to hear it, and thank you for the feedback!

[@Airconcleaner]

Beautiful...Thnks kid,,,this is very helpful..from philippines

[@HPSupport]

+JpTV Official Channel Glad to know that the video has helped you fix the issue.

[@wh1tephoon555]

thank you i am so happy now all is working i understud is easily

[@HPComputingSupport]

I am happy to hear it.

[@supertuesday600]

​@@HPComputingSupportare you fake?

[@Viper-zq7ev]

When I connect the USB and do windows and b it just keeps restarting

[@victoreljoker8094]

Please I want to help-How i can update the BIOS when Windows does not start on desktop Machine

[@naveenpavithran5545]

hi,i have hp notebook.its not showing any dvmt settings for increasing vram in bios . Is that possible to change?

[@titi97x7]

Hello i'm using Lenovo idepad100 win10 i deciede to format my laptop but it was tking so long so i decied to restart the laptop.. now when i turniing it back on it keep restarting by it self and wont go throw thewindows.. please help me out all replyes would help me so so much, thanks!

[@mostafashatila8740]

go to the bios management and then going to the bios update they told me (there is no update available ) this for windows 7 64 bit hp pavilion g7 1207ee

[@demontagemontage]

thank you

[@HPSupport]

+Démontage & Montage I am glad to know that the video was very useful to you.

[@demontagemontage]

@@HPSupport of corse

[@durvalsantos9635]

I did not follow this steps and my Pavilion x360 doesn't turn on. What do i do? I only left the default configurations go on without a flash drive.

[@mostafashatila8740]

I go to the bios management and then going to the bios update they told me (there is no update available ) this for windows 7 64 bit ho pavilion g7 1207ee

[@victoreljoker8094]

How i can update the BIOS when Windows does not star on desktop Machine

[@AFZANHERE]

Please help me my laptop showing white screen on startup and don't run please solve this problem

[@aliouniasse5561]

SO I did all your steps then when the update finished the system restarts then it went back to the boot device not found please help me

[@Chazzzz1975]

Tengo una pc portatil compaq presario CQ43-171LA, tenia de fabrica el sistema operativo windows 7 starter, se actualizo a windows 10, este nuevo sistema operativo no me gusto, trate de recuperar mi antiguo windows 7 pero en el proceso de recuperacion se apago la notebook y se interrumpio el proceso, ahora que la enciendo me aparece este mensaje ""an operating sistem wasn´t found try disconnecting driver that dont contain an operating sistem"" como recuperar mi equipo a modo de fabrica,, gracias por tu atencion

[@HPComputingSupport]

+Carlos A. Leyva Paniagua I recommend following the steps in this document on HP Products - Where Do I Find Windows 10 Drivers and Software for My Model?, which should help to return your system back to Windows 7. This resource can be found by Google searching "c04758308".

[@mohammary306]

hi I just rested my PC and I accendlty restarted it and I lost my CD update so what do i do my dad is so angry it was his PC please can you help me my PC is pavilion Dv6 Hp I beg you to help

[@Rick2003]

I don't have the option to select HP TOOLS USB DRIVE

[@bachichunduryify]

good info

[@HPComputingSupport]

+bachi chundury Happy it helped.

[@jellyman0463]

I'm currently using an Hp-pavilion x2 (which has the detachable keyboard) and it is stuck in an update loop that doesn't allow for any loading screen and just jumps to the update attempt. Is there anyway that I can bypass this? I used a USB to get some BIOS updates, but it just says that it is unable to open BIOS image file

[@HPComputingSupport]

+jellyman0463 Try using this: HP PCs - Using Microsoft System Restore (Windows 10, 8) - ( ow.ly/10s9x7 ). There are instructions on how to start System Restore when the computer does not boot properly. If you can get to the menu, use a restore point from before the update that seems to be the culprit. Let me know how that works for you.

[@Dubfiance]

Im trying to do this on an HP 2000 notebook but i dont even have that sort of menu when i go into the esc menu. I mean it does have the f2 entry but the menu looks different i know this device has UEFI since its in the actual BIOS setting... And the menu only has the testing options. There is nothing about updating the BIOS in it

[@HPComputingSupport]

+Thomas Galland The steps to update the bios for your HP notebook is mentioned in this document: bitly.com/2LRx3Cl

[@Prince-uv6ro]

Can I go to previous version if the updated bios badly slows down the booting speed??

[@HPSupport]

+Prince sinha Please follow the guidelines in this document to fix this issue: hp.care/2oSuCXS

[@versatilerishabhdevli7234]

sir how to on chipset opton in f.13 bios version. the option are not allowing and able to select them

[@HPSupport]

+Rishabh Dewli thanks for reaching out! I understand that you need to know about updating the bios. I'll do my best to assist you. - May I know the model and serial number of your notebook? The instructions for finding the model and serial number can be found here: support.hp.com/in-en/document/c00033108 Let us know.

[@abbasfatullaev]

is there any fresh bios for System ID : 0832B (HP 250 G6, current BIOS f.21)

[@HPComputingSupport]

+Abbas Fatullaev The latest bios version available for your notebook is F.42 Rev.A. You can update it from here: bitly.com/2y5roUv

[@Urepent]

Question: What happen when it said BIOS update not available? I got Bios version f.10 in my non working HP ENVY m6 Notebook PC? Is there any way to upgrade the BIOS version?

[@HPComputingSupport]

+Anna Hermali I see that you are experiencing an issue in upgrading the Bios of your laptop. Please have a look at the following document to know about updating the bios on your laptop: hp.care/2kI05sb. A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery.

[@patrickkelly8508]

At 2:04 you are able to change the file destination, and after you press next the BIOS update utility opens up, however when i accept the terms and conditions, the wizard does not give me the option to save destination; it automatically saves to The C Drive (programfilesx86) - like it installed on my Acer laptop, and the BIOS update utility doesn't pop up after that, so i cant create the recover USB flash drive... i even restored my system to before i even installed anything so that maybe it would work, but it did the exact same thing... Please help, i'm so confused and have no clue what the problem is, or what's causing the installation wizard to do this. Need support

[@ruslanakhmadov5870]

Downloaded bios driver for G6 with another computer. Run it. And after selecting installing path it doesn't shows HP bios update utility. It just shows last installation window with start button. So its impossible to install it on flash. G6 drivers doesn't support this feature? So how to create bios usb for my hp using another computer?

[@HPSupport]

+Ruslan Akhmadov Please refer this document to know about updating the bios: hp.care/2qKkzWv

[@seewhatinside5764]

I forgot my bios admin password (probook 4540s) . can I recove r it?

[@tahirbutt16990]

i aslo forgot :(

[@kiratkhinda8853]

sir i cant find firmware option

[@suleimanaliyu351]

Hello Hp support, i have HP 255 G1 but if press Esc +F2 i cant see my firmware management in the Hardwire Diagnostic UEFI at all help me please

[@HPComputingSupport]

+suleiman aliyu Use the following steps to find and install an updated BIOS: hp.care/2qKkzWv

[@bittercolesaul]

how long does this restart with LED lights usually take?

[@HPComputingSupport]

+Osman Irsmambetov Please perform the steps mentioned in this document to fix this issue: hp.care/2nRfhD5

[@jemuelmarklada5755]

mine says BIOS did not support Insydeflash

[@kjhkjhlkgjklggkhk]

great video however the bios needed is not on my USB. Model 15-J052NR. Running Windows 8.1. System board ID : 1962. I downloaded both possible updates but do not have a 01962 available. I only have a 01961 and 01996. What is the problem?

[@HPComputingSupport]

***** I recommend following the steps in this document on Restoring the BIOS. This can be found by Google searching "c02693833". If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@bestvine1757]

Non-System disk or disk error replace and strike any key when ready

[@HPComputingSupport]

+badre mandil Please follow the steps in this document to fix this issue: hp.care/2ql8zdX

[@BeudohChannel]

that is different with my device. I did not saw the firmware update

[@latoriarichardson6754]

This may not help you now but maybe it will help someone else. You should press F2 continually as the computer is starting. You will then see a short menu and you will need to press F2 again in order to see the HP PC Hardware Diagnostic UEFI screen.

[@danielanaya497]

Thank you it helped

[@HPComputingSupport]

+Daniel Anaya I am glad to know that the video was very useful to you.

[@supertuesday600]

​@@HPComputingSupportfake?

[@top1o247]

Can i increase dedicated video memory after updating bios

[@HPComputingSupport]

+Monster University We do not recommend to increase video memory on HP computers.

[@top1o247]

HP Computing Support thanx for replying

[@sanjayrajmaheta]

Sir I have HP Compaq nc8430 Problem is at that time bios opening error given insert smart cart from reader Actually what's tha problem Please help I can't open bios setup

[@HPComputingSupport]

+Sanjay Maheta Once the computer is booted to windows successfully go to the "Device Manager" find the "Smart Card" Device and then right click on the device. Click on the "properties" and click on the "Drivers" tab. Then click "Disable" disable the Hardware. Click on "OK" and "APPLY". Restart the computer. This will resolve the issue.

[@pleaselistentomarx151]

l want to update my BlOS yet when l pick my model in the support, windows 10 doesnt show up. Can l install windows 8 Bios driver into my windows 10?

[@HPComputingSupport]

+Joel Taipa We understand that you are experiencing an issue in updating the Bios on your HP Computer. Please have a look at this document to know about updating the Bios on your computer: hp.care/2omZfmp.

[@garrydwayneponce9211]

does it needs to be online or needs internet connection even if you already have it in ur usb?

[@HPComputingSupport]

+Garry Dwayne Ponce I understand that you want to know whether you need an Internet connection to update the bios if you have already downloaded the update and saved it to removable media. If you have already downloaded and saved the update, there is no need of Internet connection. Please follow the guidelines in this document: hp.care/2sUv7ks

[@michelepannacci8520]

Hi Guys, I'm trying to update the Bios to latest version on my DV7-7002el. I've downloaded sp68425.exe and I need to update using an usb stick (no windows on that laptop). I'm running it in Windows 7 but I cannot select any drive in HP System update utility (Create recovery USB flash drive is selected) but cannot go ahead because the "Next" button is grayed out and is not selectable. How to fix this?

[@faizmuhammad4113]

help !!! i downloaded BIOS based on my notebook type,and go through that exactly like that video but keep fail and show some error message 1. IHSI: Get support mode fail in SMI! 2. BIOS did not support Insyde flash........

[@HPComputingSupport]

+faiz muhammad I found this link that may help you: hp.care/2o9aCfZ and the BIOS for your notebook can be found in the link below: bit.ly/2wDxWaF

[@jhalkochannels]

Hi I have hp mini laptop 210-1100tu and windows is 7 but when I create bios recovery flash drive then hp bios update recovery option not show please help me

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in creating bios recovery flash drive. I will do my best to assist you. The HP Cloud Recovery Download Tool allows you to download recovery software to a USB drive. Please refer this document for more information: hp.care/3SxcMHD Regards, HP Support

[@oahiduzzamantipu3013]

This system is not work update in bios/ UEFI

[@sumanprasad5832]

plz help me in my laptop biso their is no video ram increase (vram) option

[@HPComputingSupport]

+Suman prasad I see that you want to know about increasing the video memory on your HP laptop. Unfortunately no way you can do this on your laptop. The system will allocate available system RAM to video RAM up to the max limit when required.

[@babusakil1518]

plz help me Hp 14-r217tu Bios updating video....

[@HPComputingSupport]

+babu sakil I understand that you are experiencing an issue in updating the bios on your HP Notebook - 14-r217tu. Please follow the guidelines in this document to perform system recovery on your notebook: hp.care/2sxMmYE

[@WyvernElevators]

does it work on hp omen with intel core i7 8750h coffee lake ?

[@HPSupport]

+Wyvern.Elevators.14791 This should work on all HP computers with Windows 8 or 7.

[@ha2211]

Hi..I have Hp touchsmart IQ527.. I Wrote S/N and tried model no too but nothing...Ineed imm iv-cf bios 5.07 file or later

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in updating the bios. I will do my best to assist you. Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support

[@zvio_3654]

hi my bios setup utility (advanced) menu not found only "main boot security exit" Advanced not found plz help :(

[@HPComputingSupport]

+zvio _ What is the full product number for the computer? ( ow.ly/DKshH ) Also, what is the type of BIOS installed? The options and menu structure is going to vary, for the various types of BIOS software out there.

[@rvrankoti105]

Hiii Hp I Have issue with my laptop hp 2000. In my hp 2000 notebook i have windows 10 but my windows is not starting because my laptop showing me (Boot Device not found) (3FO) can u Tell me how to fix it..........and i searched on (support.hp.com) but their is no (drivers and software for windows 10 ..........

[@HPComputingSupport]

+Ravi avi Ranakoti I recommend that you please start by reviewing Microsoft’s Windows 10 System Requirements (link at the end of the paragraph) to check if your notebook will support Windows 10. It never hurts to use it as a check. www.microsoft.com/en-us/windows/windows-10-specifications If it passes the Windows 10 requirements test, then please review the document titled "HP Products - Common Solutions for Windows 10". It is a troubleshooting document for Windows 10. To find the document please search for C04773236 on HP's home page or using Google search.

[@celinamoore4909]

My daughter has a HP F9H60UA notebook laptop. windows 8.1. Said" ran into a problem and needs to restart. Collecting error info, We'll restart for you." Just a loop with the hp logo,then the blue screen with that message, but never restarts. Wont show the advanced options windows. When I done the Bplus windows hold down,this madethe caps lock led light flash. Pauses blinks 2 times. your website said this meant "BIOS Corruption Failure" update the IOS. There were 2 updates I found there. I got the new one on my flashdrive. I done like your video said. Said update was successful. Fan came on. But went back into that loop..Help!! What to do now?? All my daughters stuff is on this laptop!!

[@HPComputingSupport]

+Celina Moore Try to boot in safe mode, Safe Mode is a diagnostic mode that allows you to use Windows with basic drivers. If you encounter errors or software problems in Windows, restarting in Safe Mode allows you to continue working and troubleshoot the problem and data backup.Windows 7 Safe Mode: hp.care/2ubug1e Windows Safe Mode ( Windows 10, 8: hp.care/2sLtWaq )

[@madrasafaizululoomkamaaliy205]

Using model no. 20 - C416il. Support says "no updates available" please guide me

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in updating the bios of your computer. I will do my best to assist you. Please perform updates via HP Support Assistant as mentioned below to fix this issue: HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support

[@LeChercheurConstant]

Hi, insydeflash does not run on my windows 10 pc (after compatability with windows 7 and administrator mode), I want to update the Bios on my HP pavillon g6 using this method, since I have a quick test error 303. But I cannot put the updated Bios on a USB. Can u help me? Thank you! Error : Insydedrive cannot load the drive...

[@HPSupport]

+Giorgi Accad Please refer this document to know about updating the bios: hp.care/2qKkzWv

[@LeChercheurConstant]

@@HPSupport This is the original document I followed.

[@toast3]

This would be great... except when I tried, it didn't ask me where to install it, then, after moving the file to the right place, the three radio buttons were all disabled, making it useless. False hope.

[@khacliem6805]

I can not update bios for HP Pavilion Notebook - 15-ab252tx, the source do not have id maniboard 80A4??, please help me!!

[@HPComputingSupport]

+khac liem Please follow the guidelines in this document to update the bios of your laptop: bit.ly/2FqNu5Z

[@nicklauswang8372]

Does it work on acer

[@HPComputingSupport]

It is likely that Acer uses a similar method, but to be safe you should check with them, or their support page, to be sure. Acer Support - ( ow.ly/4nqp65 ).

[@saints3824]

im trying to update bios on HP Pavilion p7-1534. when it restarts i get a message to hit escape but nothing happens and it just goes to log on screen. am i doing something wrong? im letting the HP site help me but im not sure if im doing it right.

[@HPSupport]

+Saints Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3uDkB0o

[@norskfinsk]

What USB thing i need i have one that i have format to FAT 32 and its 4gb but when i try to save bios to the USB i cant press next.

[@HPComputingSupport]

What is the model# of the computer, and is the BIOS UEFI based?

[@cybercafekhalsa]

Legacy support in bios option not show in my laptop

[@yefgheni8899]

hello. After i instal pn the usb, the window with HP system bios utility doesnt pop up? what can I do? I also cant find the system board ID in system information...

[@yefgheni8899]

its an old HP Compaq dc7700 Ultra-slim Desktop PC - sn ET092AV

[@HPSupport]

+Chinan Ovidiu Please update the bios as mentioned in steps under this document: bitly.com/2VyFCrQ

[@SuperLysenko]

dv6-2035er I power on with Win+B and USB Flash FAT32 with 3635F13.BIN in the root. 3635F13.BIN is renamed file 3635F13.FD from package sp47531. I hear one beep then notebook re-powers with black screen and caps lock + num lock led flashing. How to flash BIOS?

[@SuperLysenko]

+SuperLysenko BTW I have no HDD

[@HPComputingSupport]

+SuperLysenko There is a troubleshooting document titled "HP Notebook PCs - Restoring the BIOS" that has the steps to restore the BIOS. To find the document please search for C02693833 on HP's home page or using Google search.

[@anasinfotech6970]

i have a problem in windows boot manager my pcis hp envy 14-1212tx help me please File: \boot\BCD statuts: 0x000000f

[@HPComputingSupport]

+Anas Infotech Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@sspunnn71]

HP Computing Support b

[@MusaKhan17]

Followed all the steps but when I came to see the .bin files to update the bios after getting into the menu after pressing F2, I couldn't find a .bin file that matches with my System ID, please help

[@MusaKhan17]

My operating windows is Windows 10, x64. And the System ID is 1963. The .bin files are only 1961 and 1966. What should I do?

[@HPComputingSupport]

+Musa Khan I would personally suggest you to contact the HP Phone Support: hp.care/2oEj8Fb for further assistance.

[@subhamchakraborty7721]

Is it necessary to download the BIOS from Internet Explorer..?

[@HPComputingSupport]

+Subham Chakraborty We understand that you want to know about updating Bios on your HP Laptop. You can use any browser for updating the Bios. The instructions for updating the Bios can be found in the following document: hp.care/2m0lEIs

[@AkamEkram]

my computer hp removed boot not found the boot how to install boot ? model hp 4_1080ee

[@HPComputingSupport]

+Akam Ekram It could be an issue with the hard drive or operating system. I suggest you try the following document in order to resolve the issue: hp.care/2tFBD24

[@linushg55]

After the instalition for the toll hass finisshed it doesnet oppen upp "Hp system BIOS Update utilty" I am using a difrent computer to make the usb how do i make it run the program?

[@HPComputingSupport]

+linushg55 Try to Reset the boot order to the default settings, The BIOS settings are generally found in the Maintenance and Service Guide. To reset the boot order to the default settings, follow the steps below: Turn on or restart the computer. While the display is blank, press the f10 key to enter the BIOS settings menu. Press the f9 key to reset the BIOS to the default settings. Press the f10 key to save the changes and exit the BIOS settings menu.

[@kartikshetty5579]

Is there bios for System ID : 22FA , HP elitebook folio 9480m (assembled laptop)

[@HPSupport]

+kartik shetty Please update the bios of your notebook from here: ftp.hp.com/pub/softpaq/sp102001-102500/sp102461.exe

[@kartikshetty5579]

@@HPSupport Thank you for your response, but i have download this and i have also checked the video that is in your website, i cannot see my .bin file, i see some other M85_0150.bin file will that be ok if i use that ?

[@msufacultyoftechnology929]

It stopped at 26% what should I do?

[@Tournicutty]

After clicking "Next" from the InstallShield it proceeds to extract it to C:\swsetup. There is only 1 file in the folder called "Insydeflash". There is no "select location to save" option. The BIOS file is "sp60458.exe for Win7 Envy 17-3270nr notebook.

[@HPComputingSupport]

+Tournicutty As you are not getting the select location option, and it saves to the C:\swsetup folder, does it then proceed to the screen giving the option to Create Recovery USB flash drive? If so finish that process.

[@Retexz]

Can you fix the insydeflash app so it doesnt show up????? wouldve save a lot of time for ppl

[@HPComputingSupport]

+Joel Winter Please read this post by Matt_Lo on the HP Support Forums ( ow.ly/Whgkn ) which explains that the pop up is letting you know that there is a BIOS update for your HP product.

[@Retexz]

+HP Computing Support I can't find my BIOS file for my HP dv6-2133eo because you have apparently removed it from your website: support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv6-2100-Entertainment-Notebook-PC-series/4041735/model/4123859 I can download it from thirdparty websites but its only the damn Insydeflash shit that comes up and i dont want to install that on my other non HP computer?? My HP is dead, 2/2 flashing which indicates Bios corruption. I cant select any other device to install it on with that shitty program and it isnt at all as your "HP System BIOS Update Utility". Why is that so? foolish. Next computer ill buy will not be a HP or Compaq if I have no other options than buying a new one with this problem. Regards Joel

[@Retexz]

+HP Computing Support The reason i couldn't see the download button for BIOS is because im on Windows 10 with my other PC, but anyway. The program as you show in this video isnt there. Ive tried on my own to get it to the USB, and I have succeeded in one way. 5 beeps which indicates successful boot but the laptop turns off after 5 beeps, whyy???? and, ive gotten 6 beeps which shouldnt even be possible. IM LOST

[@farmfreshradio4415]

Nice clear video ... can't even see the graphics...

[@sharmilashaik178]

I am unable to enter BIOS settings menu after pressing f10 key..what should I do..can you please help me

[@HPSupport]

Hi Sharmila, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in entering the bios of your computer. I will do my best to assist you. Please refer this document to know about entering the bios: bit.ly/374MZyh Binu-HP Social Media Tech Support

[@Joshmanfang]

Does BIOS automatically Update? I clicked update and shutdown on my computer. When I turned it on it automatically updated the bios

[@Joshmanfang]

It also said the screen may be blank a few minutes with led flashing lights

[@HPComputingSupport]

JayDox Is your computer experiencing any issues after updating the BIOS? The update process is automatic once you enable it to update through the HP Support Assistant.

[@Joshmanfang]

Nope. No problems

[@andreaz747]

It does not give me the option to choose where to save the file, it just opens a command prompt window and then closes out and nothing happens.

[@HPSupport]

+Andrea Z Please refer this document to know about updating bios on your unit: hp.care/2nRfhD5

[@myworldmyway7231]

my HP Notebook 14-am010TX dont support win 7 why?

[@HPComputingSupport]

+Shahadat Hossain If you have an HP notebook PC that shipped with Windows 10, you should not attempt to downgrade to Windows 7 or Vista. Changing the operating system (OS) can cause severe operational problems. Many of the components, such as sound, video, graphics, network connectivity, drives, or other devices and peripherals, may have limited functionality, or may not work at all. You should do some research on the support policies of hardware and software manufacturers, and review the problems experienced by other users before you consider changing the operating system.

[@uttiya10]

does this work with a bios screen

[@HPComputingSupport]

That method is for when the computer will not start properly to Windows, and you suspect you need to update the BIOS to resolve the issue. You may be able to get into a BIOS screen, despite the Windows startup issue.

[@williamsernestodamazogarci20]

how can I restore the bios on elitePad 900 when windows does not start? I have the 501 code error. thanks

[@HPComputingSupport]

+Williams Dámazo We understand that you are experiencing an issue in restring the bios of your HP ElitePad 900. We apologize for the inconvenience caused to you. Please follow the instructions in the section Recovering the notebook BIOS using an external storage device from below link: hp.care/2mhL6ru to fix this issue.

[@williamsernestodamazogarci20]

Hello, thank you for your response. I followed the instructions in the section Recovering the notebook BIOS using an external storage device, but I'm stagnated at the step "5. The webpage lists the available downloads for your computer. If a BIOS category is listed, click BIOS". In my case, there is not a BIOS category so I do not know what to choose. I have a HP ElitePad 900. Thanks

[@HPComputingSupport]

+Williams Dámazo We understand that you are experiencing an issue in restring the bios of your HP ElitePad 900. Please try the steps mentioned in the section Performing a system recovery (Page number 72) to fix this issue: hp.care/2nehY2A

[@williamsernestodamazogarci20]

Hello, thanks for your response. Page number 72 does not exist. Perfoming a system recovery section is quite diferent from Recovering the notebook BIOS using an external storage device. I can not access windows on the tablet and I have 501 code error.

[@firdousahmad7180]

bios not showing firmware

[@HPComputingSupport]

+ firdous ahmad Please follow the steps in the document in order locate and Install Updated BIOS, Drivers, and Software: hp.care/2nnVD4C

[@DarkLianth]

Install the HP UEFI PC hardware diagnostics from the same HP page, from the model of your computer and follow the steps of the video.

[@forgalzz7]

@@HPComputingSupport And how do you do that when Windows does not start?

[@IndianConsumerGuide]

after installing it windows bios upadte utility dosnt appears. what to do now??

[@HPComputingSupport]

+Indian Consumer Guide First, try reviewing the following document, and let me know how it goes, HP Notebook PCs - Restoring the BIOS: bit.ly/2wZdIJ0

[@IndianConsumerGuide]

HP Computing Support i done with everything my hp elitebook 8470p screen is blank only caps lock key blink for sometime then off. i think its a bios problam. i downloaded the bios update file from hp, run it in other computer but there is no option to make bios flash drive. hp bios update utility doesn't apper. please help me

[@HPComputingSupport]

+Indian Consumer Guide please contact HP support to assist better when you are next to your system: hp.care/2n7FIsS

[@Joseftj1982]

Can we do this with Android phone

[@HPSupport]

+Shinoj Thundam Nope. You cannot do it with the phone.

[@waqasali-il8tk]

can any one help me about this error ...2215 eit failure when system starts shows this error i have tried to restore the system but didnt work plz help me

[@HPComputingSupport]

+waqas ali Please let me know the complete model number of your unit so that I can check the details for you.

[@MrLalliGrewal]

after installing windows 10 on Entertainment Notebook HP Pavilion dv6-3106sl unable to connect my smart tv via hdmi. Any solution?

[@HPComputingSupport]

+MrLalliGrewal After the upgrade did you check in Device Manager to see if the graphics adapter is showing up without an error? Checking the support page for your model there are no drivers for it for Windows 10. You can try using the native Windows 10 drivers, or try installing the original video driver for Windows 7 using compatibility mode in Windows 10. Le me know if that helps at all.

[@Thekiddus9]

Can we update bios with windows +B

[@HPSupport]

+tincy shiji Download and install updates to the computer BIOS as mentioned here: hp.care/2qKkzWv This process is also known as 'flashing the BIOS'.

[@j.jwhitty5861]

When updating the BIOS on my HP Pavilion 15-bc006ng, Product id W9U00EA#ABD it FAILED (it was not plugged in and the battery went). Have tried everything to fix the BIOS, (flashing it, removing CMOS batter, etc. cannot even use the HP Cloud Recovery Tool because it does not recognize my laptop. Is my only option now to replace the BIOS Chip? I have been trying to sort this for over 1 year. With the solution shown here I cannot enter the BIOS to get the system board ID number, I wonder is this number on the motherboard and would that help?

[@HPSupport]

Hi there, thanks for contacting HP! I understand that you are experiencing an issue in updating the bios of your computer. I will do my best to assist you. Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer Binu - HP Social Media Tech Support

[@j.jwhitty5861]

@@HPSupport 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. - The Laptop will turn on and off,, however; pressing the ESC key repeatedly does nothing i.e. no startup menu appears.

[@HPSupport]

Thanks for the reply. As the issue still persist, please contact our phone support team for further assistance: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number. Binu - Social Media Tech Support

[@onesoul9221]

I have a problem with my laptop . If I open it, this massage shows to me "BOOT DEVICE Not FOUND " & if I press F10 and open system configuration then boot options, then I can't find the legacy support option? Why !! & what can i do !! I tried to download windows 10 on my flash memory then plugged it on my laptop but it doesn't respond to it. Help please *-*

[@HPComputingSupport]

+One Soul The BIOS can be configured to specify the order in which the computer will access available bootable hardware devices. The most common bootable devices are the internal hard drive, external USB drive, optical CD/DVD-ROM drive, and network adapter. If a device fails during the process of checking each device for the required bootable files, A hard or forced reset erases all information in the computer memory and might restore functionality: hp.care/2oVEO3j

[@onesoul9221]

HP Computing Support Yeah I did it and burn windows 10 on my flash memory, with this program: www.top-password.com/iso2disc.html It works great 👍.

[@HPComputingSupport]

+One Soul That's great to hear. I'm glad it helped so much!

[@Viralvideos-ge4fs]

Sir I can't see the advance option in bios plz help

[@HPSupport]

+legend gaming Yt thanks for reaching out! I understand that you are experiencing an issue in updating the bios. I'll do my best to assist you. Please refer to the instructions under this document to fix this issue: hp.care/2nRfhD5 Let us know how it goes.

[@Mecatronicgarage]

I have bios version 1.9.0.0 and in the UEFI menu firmware managements does not appear. My product number is; K2V72EA#UUZ

[@HPComputingSupport]

+Mecatronicgarage The steps to update the bios can be found in this document: hp.care/2qKkzWv

[@latabenpatel4315]

How can i fix PREPARING AUTOMATIC REPAIR

[@HPComputingSupport]

+Lataben Patel Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

[@erickkomen7858]

I am using HP Pavillion notebook,and the battery charges till a certain percentage (40%) then it stops but when I run a diagnostic and the battery status is OK , can you help.

[@HPSupport]

+Erick Komen If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: hp.care/2ogvdjm

[@erickkomen7858]

@@HPSupport The status of the battery is okay ,the problem is that it charges to 33% or even 40% sometimes then the light shows its full.

[@wanaimroz]

Since i upgraded my bios... i am facing driver conflicts.. like amd graphic card driver error... no wifi.. so i tried to downgrade my bios firmware but i am unable to downgrade it. i tried how the video shows.. but i get message of compatibility issue.. win + B key is not working. i have hp-15n004tx.. with board id - 2184 , current bios F.70. plz help

[@HPComputingSupport]

What is the exact error message you are getting? Some BIOS updates cannot be reverted once installed. This may be one of them. There is a similar issue when upgrading an operating system. Some BIOS files need to have a specific set of Operating systems installed in order to update. If the OS is not one of the those recognized by the file, a BIOS will not update. This has created the situation of a BIOS fix being available, but someone updated to Windows 10 before installing the BIOS update, and now that update will not install. You would need to revert the OS installation, to be able to install that earlier BIOS. You may be running into one of those sorts of issues.

[@wanaimroz]

+HP Computing Support Thnx for your reply.. Actually i upgrade my bios while i was using windows 8.1 and after that all the problem started, and unfortunately it cannot b downgraded. I installed windows 10 and its working decent.. But i hate windows 10 and its a compromise.. I tried to say goodbye to windows.. But same problem began after installing ubuntu. I am stuck and regretting... Why i bought hp 15-n004tx. 😖

[@supertuesday600]

​@@HPComputingSupportyou fake yet?

[@Kuri0]

I have Linux installed on my laptop and when I go to F2 diagnostics it goes to a screen that looks different (black with tests). And when I download the BIOS update from a windows computer I don't get the option to make a USB drive

[@HPComputingSupport]

+Curi0 The steps to update the bios can be found in this document: hp.care/2qKkzWv

[@Kuri0]

HP Computing Support I used a USB with windows to install it and now I'm on the latest BIOS

[@HPComputingSupport]

+Curi0 You're welcome.

[@Kuri0]

HP Computing Support thx for all the help

[@supertuesday600]

​@@HPComputingSupportyou fake yet?

[@tusharsharma6601]

Anyone can help me.When I start my hp laptop, InsydelH20 setup utility starts up automatically without pressing f10 key.I am facing this prb since a week .whenever I open my laptop this setup utility starts up automatically .plz anyone can help me.

[@HPComputingSupport]

+Tushar Sharma Please try the below steps to fix this issue: Enter the BIOS and restore defaults to make sure there wasn't something changed accidentally. If the issue persists, attempt a startup repair on your system to see if that resolves the issue. If the issue still occurs, attempt a system restore to before you started having this problem.

[@oahiduzzamantipu3013]

this system is not update bios/ uefi

[@muhammadehsan7197]

HP Pc Hardrive Diagnostics UEFI i have only 3 options 1.System Information 2. Hardrive test 3. Exit my bios version is 1.6.0.0-BIOS (f.1c) . .please help me how to fix it

[@c00kee]

You need the full UEFI Diagnostics either on the HDD Tools Partition, or a USB Drive. The options you have are only the very basic Mainboard tests. Google "HP Diagnostics" to find the HP support page, download the Softpaq to create the latest version (currently v6.1.1.0) and create your own bootable USB EUFI Diagnostics which can be accessed via F2 at power on. Then you will have the option for Firmware update. You can install the Firmware files onto the same UEFI USB Drive. Easy peasy. Updating is three automatic steps. Writing the update file, verifying it and then finally flashing the BIOS. Less then 5 minutes but this process only works on G1 & G2 units, G3 units must be done from the BIOS itself (F10) but you still need the correct BIOS .bin file on a USB drive.

[@muhammadehsan7197]

Thank's

[@danielanaya497]

c00kee thank you it worked

[@AshokKumar-wt6gs]

@@c00kee How to update?? pls tel properly bro.. 😕

[@DarkLianth]

@@AshokKumar-wt6gs hey man, install the HP UEFI PC hardware diagnostics from the same HP page, from the model of your computer and follow the steps of the video, if you need help write me without problems ;)

[@ankitgupta5039]

No software are available for my hp dv4 laptop.everything is empty.

[@HPComputingSupport]

+Ankit Gupta Please follow the guidelines in this document to fix this issue: bitly.com/2CS7L78

[@vcutz7668]

hard disk error please run the hard disk test in system diagnostics hard disk 1 (3f1) f2 system diagnostics how i can solve it pls pls help

[@HPComputingSupport]

+nandhini vengatasan It indicates that the hard disk drive could be faulty. To make sure the hard disk drive is working fine Use HP PC Hardware Diagnostics UEFI it a preferred method for testing hardware. Follow the steps in this article: hp.care/2vjyVgn to run the hardware test. If the test fails then contact the HP phone support using this link: hp.care/2oEj8Fb

[@doobiedo63]

I updated a DV7-1150US from Vista to Windows 10. I utilized DISKPART to clean the hard drive and then Formatted it. I did a clean install of WIndows Vista then upgraded to Windows 10. Everything was working perfectly fine UNTIL I went to the HP website and updated my original BIOS (Compal version F10) and utilized the flash that came with the update from HP. After i did the update, I went straight to the black screen of death and turned my computer into a paperweight. It blinks 4 times to indicate a "graphics" problem...which is either bullcrap or the update fried my graphics driver... I can't even access the BIOS. I've tried the Windows Key+B...nothing. I tried to download this utility but it goes right to the Insyde installer instead of asking me to create a disk or USB. Nothing works...maybe a 12 gauge shotshell to the computer may help...

[@hanskleinert6186]

I had the same issue would you please tell me what you did next ?

[@HPSupport]

+Hans Kleinert We would request you to kindly contact HP Phone support for service related options. Click on this link to contact HP Phone support: hp.care/2oBzBNI

[@cristianrojas4969]

I had a problem when I tried to restore the orignal configuration of de BIOS. (whit "load setup defaults") Now the system doesnt intiate windows. Instead, it shows the message of "preparando reparo automatico", and then the laptop shut down. Sometimes nor even that message appears and shut down. My laptop is a HP envy 14 k027cl

[@HPComputingSupport]

+Cristian Rojas Assuming that you are using Windows 8, give this document a try: HP Notebook PCs - Computer Does Not Start (Windows 8) - ( ow.ly/UM5N6 ). Let me know the results and verify the operating system you are using.

[@sriceylon9503]

hi i recently update my hp pavilion 15-cc055tx laptop bios but it shows" your current bios not up to date " why this message showed i download it from official hp website but i download last version available on website but the message shows like this can you help me ?

[@HPSupport]

+rishan mohammed Please update the bios of your notebook via HP support assistant as mentioned here to fix this issue: 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@sriceylon9503]

@@HPSupport hi i try to find on hp support assittand but it did not show any update but on your hp official site when i type my hp model number it shows all drivers and on driver pack it has bios right so i downloaded it from that after download it successfully downloaded but when i open my laptop and when i press f2 button the bios updated but one message shows your current bios version not up to date why ?