Vacuum Repairman shows Shark NV500 brush roll failure quick fix! How to!

[@heatherdryden3285]

Thanks! There's all kinds of videos on this problem and after watching 8 of them I'd almost convinced myself that a few hundred dollars wasn't THAT much to pay for a new vacuum, lol. Watching yours was a game changer; 10 minutes later my Shark was up and running again after simply bypassing the switch. Your instructions were clear, concise and straightforward without a bunch of extra information or opinions that 99% of viewers will never utilize. For the majority of viewers who will never utilize, for example, soldering extraneous information can result in making this fix more complicated than necessary and seemingly overwhelming. Really appreciated your approach and delivery.

[@chinaclipper1]

Thanks! The most valuable lesson- "The unit will NOT run the brush motor when it is upright..." I DID NOT KNOW THAT!!!! after cleaning the brush roll (it was filthy-and I had to free up the bearing too!) I re-installed it and it didn't work! So I looked at your video to see what I missed and you aid "the microswitch prevents it from running in the upright position.. DUH!!!!!

[@tomanderson8002]

What a helpful video, I found the switch was the problem,and quickly bypassed it. My wife was very pleased to have the vacumn up and running so quickly. Thank you for the help.

[@shellym9657]

Thank you!!!!!!!!!!!!!! I brought my moms vacuum to a repair shop and they said “we can’t get replacement parts for shark anymore.” I was totally bummed out!! I didn’t want to throw the whole thing out. Your bypass trick did it!!!!!!!!!!!!!!!! Thank you!!!!!!!!!!!

[@richardsvacuumcenter]

Yeah that’s not uncommon. As a vacuum shop myself I can relate to that sentiment. It’s technically true (shark doesn’t really offer repair parts) but after a simple diagnosis an alternative option presented itself. 😊 glad to help!

[@snoopylitter]

Shark makes the vacuum cleaner so that you cannot buy parts for the vacuum

[@victordeguzman8028]

Thank you for making this video. At the start, my Shark NV500, the brush stop working, the brush indicator turned orange from green. I tried disassembling to check the brush to see if there is problem with the belt but I could not disassemble after removing several screws. I quit for a while and surf the web and found your youtube video. You mentioned the hidden screws under the two small roller wheels. I got it done and completed disassembly. Before I check the circuit or pull the micro switch, I tried touching the micro switch and noticed it moved and seemed normal. I re-assembled by installing 3 screws only and tested it. It works. I continued assembling the vacuum cleaner and happy that I found the information I needed from your Video. Thanks a lot..

[@joelbettancourt2393]

Awesome , thank you bought this unit for $20 bucks and now works great , thanks again .

[@danharrison3794]

Awesome video. Followed your example to disassemble and test, then pulled the switch and continuity tested it and it was good! Had already clipped it off so went ahead and did the bypass. Put it all back together and voila it works again! Thank you Richard for doing what you do!

[@turgeonphysics]

Thanks Richard, I used two of your videos to repair both the main power switch and to bypass the microswitch. Another PayPal token of appreciation is on the way. Funny, I was like "Is this the same guy as that other vid?" Then I heard the pneumatic screwdriver or whatever and had my answer.

[@richardsvacuumcenter]

awesome man! Thank you!

[@1stGood-Girl]

Wow, your video was sooo much easier for me to understand than “Hank’s” and a few other’s. Thank you so much. I’m all new again as you can order kits off Amazon of all 3 filter’s for cheap, belt’s and any part’s you can think of to change out! People who buy pallet deal’s of returns part these vacuum’s out and sell on various sites. I thought someone might like to know. I may get the whole new hose section as my plastic is cracking and a clean hose would be nice too. I saw them for $25 on Amazon.

[@shellycox3953]

This made me feel confident I could do this by myself without any experience doing anything like this before. So helpful, thank you!

[@richardsvacuumcenter]

So cool! Thanks for the comment!

[@billrickert9771]

Thank you for this video. Just saved $200. I was ready to buy a new vacuum. Bypassed the switch and it works great! I don’t care about it turning off when it is upright.

[@reebok001]

Thanks for the video. I was able to bypass the switch and the brush now spins as it should!

[@mikimauski]

You are a great and thorough teacher

[@maribelvelasquez8196]

Thank you so very much. I’ll tell my boyfriend to fix the vacuum. Which I already sent him this video. Thank you again. Blessings everyone.

[@adiosa1388]

U not doing good for the feminism movement 😂

[@davidprince1348]

Spot on simple easy to follow instructions to fix the rotating brush. Thanks

[@danharrison3794]

Thanks!

[@avisvazquez]

Thank you so much for your explanation!! I have zero knowledge on electrical issues. Saw this video and fixed my rotator without changing anything. Just cleaned around the green thingy and it started clicking again! Connected and vuoala!!! It works!! Thank you, thank you!!

[@suecook3714]

By watching your video I was able to get my vacuum working again. Thanks

[@webtoaster777]

Thank you! Well communicated video that made the troubleshooting much easier. You are much appreciated!

[@warrithshabazz7698]

Thank you thank I followed instructions every step of the way and now my brush is spinning 😊😊😊♥️

[@surreal7]

Great video presenting exactly what needs to be presented.

[@jeffryc.charnock638]

Thought my vacuum brush wasn't working, da. thanks to you mentioning it won't work in the upright position I'm back in motion. Thanks again

[@heidip.3881]

Thank you so much for this video. You just saved me a lot of money. You did a great step by step explanation.

[@frankwagnon6669]

Mine was a little different but was same problem. Works again. Thank you

[@brodkey]

Awesome! I bypassed the switch like you said and BAM it works. Thank you.

[@richardsvacuumcenter]

Glad I could help

[@somethingdumb8281]

I got lucky and only had to clear the dust from the motor. This video was so helpful ♥Thank you

[@jly004]

Thanks. This worked on my Shark vacuum. I used a wire nut instead of a switch.

[@jimmycooley-z8n]

Thanks works fine with the change .Appreciate your expert advice.

[@logancasler4974]

Thank you so much this video is great I got a free shark rotator vacuum ($$$) that had this issue and I saved it from the trash!! Thank you!!

[@cvarney1100]

Richard, I followed your instructions exactly. I didn't do a test before putting the whole thing back together, works like a charm. Thank you so much.

[@richardsvacuumcenter]

thanks for sharing this! Glad to know! :)

[@markb.goodson593]

Thanks for the help, best bypass surgery ever! I sent you some $$

[@richardsvacuumcenter]

Thanks mark!

[@suecook3714]

Thanks for sharing so I can repair my vaccum.

[@slvrktman7824]

Fantastic video…did the bypass (1 wire nut and a short piece of electrical tape) and the vacuum works great…don’t need that stupid switch!

[@raymondbyrd3207]

Great Great Job and Vidio, I got it working like a new one, GREAT JOB THANK YOU.

[@josephdenault6437]

Worked............... thank you I really appreciate it

[@wanderleideoliveira3586]

Thank you man, you’re so practical appreciate you excellent orientation. You make save money. Bye

[@hoggravyandchitlins]

I bought this about 3 years ago for our cabin, probably 1 hour total use, why am I having to go through this?

[@richardsvacuumcenter]

🤷🏼‍♂️

[@jimmycooley-z8n]

Thanks so much. Very clear and works well.

[@brendan7224]

This worked perfectly! Thank you!

[@montanaplease]

Thanks that worked like a charm. Even though I’m sure that micro switch is probably under three dollars. I just decided to bypass it.

[@richardsvacuumcenter]

Yeah. At the time of my recording I was not aware the switches were available but since then I have found them on eBay

[@paulcalif]

Great video, thanks 😊

[@vicmaine05]

Awesome video

[@cyclemadness]

I have this exact problem. As you suggested, I metered the top part first. Flipped it over. Hello! Not Phillips head screws holding it together but those security Allen head ones. GD it!! Why? On a vacuum??!!

[@richardsvacuumcenter]

They are telling you something with those screws. 😉

[@cyclemadness]

@@richardsvacuumcenter yeah, they think they’re Apple. I bought a set of those Allen heads. I’m gonna fix this damn thing come hell or high water.

[@richardsvacuumcenter]

@@cyclemadness good! now you have them for the next time a company doesn't want you to fix their stuff yourself lol

[@cyclemadness]

@@richardsvacuumcenter ok. I bypassed the switch and soldered the wires. Still doesn’t work. Probably a bad motor right?

[@richardsvacuumcenter]

@@cyclemadness the brush motor? did you follow the whole video and test for voltage to the head? if you bypassed switch and you have voltage to the head, your most likely issue is a bad board.

[@henriksonfamily2875]

Your video is excellent. However, I have a Shark 400 version and have determined the switch for the brushroller is bad. I cannot get the housing apart to get access to replace it. There are no screws in that part, but it seems there is a clip but I am afraid I will break it by forcing it. Any hints? Thanks.

[@richardsvacuumcenter]

Hmm hard to advise with such limited details. Look closely for seems where there are different sections of plastic. If no screws those parts are held in place with clips.

[@TheFieldRun]

Richard - I greatly appreciate your video, its very helpful. I have a Navigator Lift-Away model UV 540 26 but I am unable to remove the brush from the clear plastic shroud since the brush fits into the shroud at each end. I just don't know how to remove the brush from its clear plastic shroud. It does not simply pull out. Can you help? Many thanks.

[@richardsvacuumcenter]

There are a couple screws holding the clear cover in I believe. I assumed you took those off and still couldn’t get it off? Sorry for the late reply.

[@charlesaronica6870]

Thanks Fixed mine today!!

[@jerettaeash8635]

Very helpful video!

[@nonelost1]

Good video, except you did not show where the multi-meter leads connect to on the vacuum. Anyway, I have a UV560 31 in which the brush roll itself is the problem. The part of the brush roll (on the belt side, right next to the belt gear) that "rests" between the soleplate and the clear plastic wind tunnel shroud keeps getting scraped away by the soleplate and/or the wind tunnel shroud, and then makes a shrieking noise before getting stuck. I have even sanded down the rough edges on the brush roll, used a spare wind tunnel shroud with 2 good black "semi-O-ring" gaskets (the one on the belt side of the original was too loose fitting). But the brush roll still keeps getting scraped and then getting jammed. I don't wish to replace any of the parts. Is there something else I can do?

[@richardsvacuumcenter]

If your motor is turning without the belt attached and not shutting off it sounds to me like you need to replace your brushroll.

[@nonelost1]

@@richardsvacuumcenter Thank-you for your reply. I forgot to mention (see above) that I even tried using another identical brush roll, but the same problem manifests. Nevertheless, I tried your idea and the brush motor does not automatically shut off with the GATES 231-3GT-6 belt disconnected. Therefore either I have two bad brush rolls (neither are loose when mounted), possibly belt too tight or too loose (but seriously doubt this), or two bad wind tunnel shrouds, or a bad sole plate, causing this scraping and shrieking of the brush roll (and also of the wind tunnel shroud). Possibly the wind tunnel shroud was overly tightened to the sole plate. BTW, I mention the belt brand and size in case you think that might be the problem. I also mention all this as I cannot find any KZbin videos that address this exact problem. Thank-you for any help you can offer in advance.

[@mrantweb143]

Amazing content! Thanks!

[@patricksullivan9065]

Thanks I got my vacuum running

[@maharabati4422]

Thank you so much.

[@bud1584]

I tried the bypass, stripped both red wires and twisted them together and put a connector on them. I screwed in the one screw as you instructed, turned on the power. The light works, but the power brush does not work. I am assuming the motor may be bad. My model is the 501, not the 500, which appears to be the same.

[@richardsvacuumcenter]

Or the board is bad. You can test voltage at the motor wires to see if you get voltage from the board. If not your board is probably bad.

[@scottedwards9942]

Yea very smart. Show people how to put your fingers right up into the roller. Best way to see if its working. Genius.

[@richardsvacuumcenter]

I consider it a high honor to have received critique from the KZbin safety czar! 🫡

[@huijing9655]

Hi Richard, thanks for your video. This is really helpful. I just want to know what is the name or model of the tool you used to remove those screws? Those screws have a stick in the center I don't know their name and can't find what tools can get them out.

[@richardsvacuumcenter]

some shark models use what is referred to as a "security torx screw" so you will need to search for the corresponding bit.

[@huijing9655]

@@richardsvacuumcenter Thank you!!

[@tomeversman3837]

It's a torx t20 security bit. I bought a set at Harbor Freight

[@cyclemadness]

@@huijing9655 make sure you get long shank ones. I found them on Amazon for $14.

[@huijing9655]

@@tomeversman3837 Thank you!!!😃

[@KM-iv8lo]

on UV560 I tested the 3 contacts on the bottom. With 'brush -roll 'switch on the outside and middle read 114, and the two outsides read 114. With that switch off only outside and middle read voltage. The contact switch is good. Can I test the motor with 120 volts?

[@richardsvacuumcenter]

No. It is a dc motor.

[@KM-iv8lo]

@@richardsvacuumcenterThanks. I found the problem. A wire that goes to no. 3 spring connector had broken at the connection under the shrink tubing. So it was almost impossible to see. I soldered on a pigtail, wire was too short, and it works now.

[@richardsvacuumcenter]

@@KM-iv8lo good work!

[@FreeVoice621]

Greetin - can you remove the brushroll motor and test that component? For example can the motor (D4275K, 3720, 120V) be teste by attaching two electric-cord wires to the two motor wires, and pluggig into a a 120 outlet?

[@richardsvacuumcenter]

I can’t recall whether those motors are ac or dc. If it’s dc it will blow up when you Put ac power to it. Check the printing on the motor itself to be sure. Be careful.

[@FreeVoice621]

OK, thanks so much!!!!

[@Leahlenn]

Just wondering what other things can cause the brushroll to not work. its not the microswitch. Should I replace the circuit board, brushroll motor, or power switch? My power switch is the 3 way (off, suction, then brushroll) Its a rotator nv90. It worked one day and then not. Nothing looks bad on the circuit board.

[@richardsvacuumcenter]

I would guess power switch or circuit board. Test voltage from the connection where the cleaner head disconnects

[@RobertMorita]

I came across this video because our Shark roller stopped working. I metered the connections on the motor and voltage dropped from about 5v to less than 1 volt when I pressed the roller button. I assume that the switch is defective?

[@richardsvacuumcenter]

Sounds like it

[@puritycontrol8400]

If you could put the camera view directly at the contacts and the voltage reading it would benefit trouble shooting i had a dead contact and for the life of me couldn't figure out which ones you were on exactly.

[@richardsvacuumcenter]

thanks for the feedback!

[@GaryKohnstamm-bx8de]

I have watched a number of your videos related to the NV500 issue I have. The roller stopped working but what it does is turn on for a couple of seconds then stops. The red power light is on the head and comes on and off when pressing the roller power button. Following your videos, I cut the micro switch out first. Same issue. I tried using a multi meter to test the main roller power switch but not getting the same readings you did. Not sure if I don't know how to use it or if the switch itself is bad. Your thoughts?

[@richardsvacuumcenter]

Sounds like you need to replace the brush roll. If it is jammed up the motor will kick off like that and the light will turn red

[@GARYKOHNSTAMM]

The roller is new and spins freely. I took the belt off to test that and it still does the same thing. I wonder if the circuit board is bad.

[@Beluel]

What do you do when the brush work perfect sit to difficult to move back and forth? Thank you

[@richardsvacuumcenter]

Might be the carpet. Not entirely sure.

[@Beluel]

Thank You Sir

[@searay26]

I am only reading 49 volts when running the brushroll? Is there a fix that you know of for that?

[@richardsvacuumcenter]

Check the switch that provides power to the cleaner head

[@torchedcustomwoodflagsllc4718]

Bypassed switch. Brush roll indicator at the head comes on briefly, but fades away. Brush not spinning

[@richardsvacuumcenter]

Might check how the bearings feel on the brush roll. If they are bound up then that could be the issue.

[@eaglezedzero3400]

Lol just like bypassing the clutch safety in my old truck. Thanks! I hate useless safety features that cause things to not work/start.

[@spyderlogan4992]

What is the size of the 'tamper proof' Torx bit? I don't need an entire set, just one long blade screwdriver for this application. Thanks.

[@richardsvacuumcenter]

Sorry I don’t recall. I can guess it was either a T10 or T15. Most tamper proof bits I’ve seen in stores have been only available in set. Best of luck!

[@Beast_Milkk]

My brush spins on the second setting but not the first. Would the switch still be an issue if it still spins?

[@richardsvacuumcenter]

That’s normal. Does the suction motor turn on in the first setting?

[@Beast_Milkk]

@richardsvacuumcenter Yes, suction motor running but turned out the suction tube was clogged by dog hair, thus the reason for no suction. Glad I didn't have to swap the switch, but I learned a lot about the vacuum. Thank you!

[@PaulHenreid]

Both headlights on Shark NV510 stopped turning on. They are connected, but I cannot find anything about repairing or replacing parts. Any suggestions?

[@richardsvacuumcenter]

hmmm not sure. never run into this issue before. does the brushroll run in the back position?

[@PaulHenreid]

@@richardsvacuumcenter the brush roll works. I don’t know what the right direction is even if I could see it.

[@PaulHenreid]

@@richardsvacuumcenter I do not know which direction the brushroll should go, but skipping to your point I just opened the guts up and determined the two wires to the motor were backwards. I remember re-wiring it and forgetting to snap a picture and thinking ... I have a 50/50 chance. I have another Shark I compared it to and voila ... backwards. I am cleaning and piecing back together. Maybe those wires are related to the lights.

[@xxdiablogregxx]

Is it possible to change the Brush itself in the HV390UKT model

[@aylaschoenhoff7567]

So if you are using the vacuum with brush going and head lights start flashing could this be the reason?

[@richardsvacuumcenter]

I haven’t seen that particular issue related to this problem. Your problem could more likely be a wire that is pinched or partially severed.

[@toddlewis2946]

Hay what if I don't get 5v at the bottom of unit nor 118v when button is pressed ? Unit runs ( truns on )but no volts thanks Todd

[@richardsvacuumcenter]

Might be a bad power switch for the brush roll.

[@danielgage8508]

I have this problem now with my shark. I checked volts and they were good and then I bypassed the switch and it still shuts off. Any ideas what else I could try or could it be the motor is bad?

[@richardsvacuumcenter]

Is it showing a red light? If so I would guess the brush roll bearings might be bound up

[@danielgage8508]

@@richardsvacuumcenter yes it runs for a second and then turns from green to red. I also had taken the brush completely out and ran it but still turns off.

[@LuluandMurdoch]

THANK YOU!

[@hunterezzzy5338]

I have the nv586 the brushroll won’t turn off the switch is up too so you think the switch is failing to turn it off or do you have other recommendations

[@richardsvacuumcenter]

I don't quite understand what you're saying.

[@hunterezzzy5338]

@@richardsvacuumcenter when I switch the top switch on the handle it has no effect on the brush roller “the brush roller will not shut off for hardwood floor mode”

[@richardsvacuumcenter]

@@hunterezzzy5338 Hmm. So the brushroll is always "on" correct? Does it turn off when you lock it upright?

[@hunterezzzy5338]

@@richardsvacuumcenter yes it does turn off when it’s upright the microswitch works

[@richardsvacuumcenter]

@@hunterezzzy5338 Got it. So it sounds like the main brushroll switch is faulty. Is it a three position rocker switch or a press switch? I have a few other videos you may need to look at to replace that switch.

[@kennethwise7108]

Cool thanks

[@fayewolf4234]

Mine is blue not red and the two parts will not separate for me 7:51

[@leesluga9994]

Mine is blue as well but very similar procedure. You're missing a screw somewhere. For me it was that one under the clean out access panel. Also my screws had T20 security screws, kind of a pain to find a long enough bit

[@carolynort2594]

Thanks for your explanation. You could go slower in removing the micro piece and slowly explain the bypass. Your voice is very conducive to making a video.

[@richardsvacuumcenter]

thanks! and thank you for the feedback! :)

[@beboploo]

common fault them miro switch you would'nt thinks so

[@CommonCentsRob]

This first time I disassembled my Shark Rotator the belt had come off. I used a different video to take it apart. kzbin.info/www/bejne/p5Xdn5Scepmon9U When I took a look at it this time the belt was actually fine and it was the microswitch. Great video and I will be doing both bypassing and also ordering a replacement. Thanks for the great video!!!

[@tomclose6643]

you dont say tool needed its a special bit from shark please explain to us the bit needed

[@richardsvacuumcenter]

Which tool?

[@Bobsotherhouse]

Yeah Thanks a lot 🔌📲🎙️🧼🧽

[@tomanderson8002]

Great video, Thanks!

[@richardsvacuumcenter]

You're welcome!