Shark Rotator Troubleshooting

For more vacuum news and reviews check out www.vacbin.com
I show you how to fix common problems with the Shark Rotator Vacuum Cleaner

Thanks so much for this video! My vacuum cleaner had low suction and would turn off after being on for only moments. My husband and I were about to take it to a repair shop, but I'm so glad we didn't. You made this so easy and straightforward.

[@glearned]

You are a savior amongst mankind. I thought my vacuum was broken, but NO... I was just too stupid to notice that the brushroll button was turned off. THANK. YOU. SO. MUCH.

[@docandcindyking9606]

NO SUCTION & NO SOLUTION...until I watched this video and removed the plug by accessing the bottom of the vacuum. THANK YOU VERY MUCH!! Was practically ready to throw it out!!

[@pixelcolejo]

Awesome and well put together video. I was able to figure out why I lost suction in the vacuum and it's back to running like clockwork. Thank you so much!

[@CarrieMilburn]

I have had my Shark Rotator since 2012 and it's 2020! Still works great! I didn't realize I could unclog at the base - THANK YOU!!

[@susanbarden2023]

Great troubleshooting video! Messed around with the vacuum for 30 minutes prior to watching this. Was able to remove a clog from the handle and now its like new again! Thank you!

[@FredBTs]

Fantastic! Until 10 minutes ago I did know that I could easily remove the curved bit where the hose attaches at the bottom . So easy and it was packed, now the Shark works like new.

[@rebeccagreenperez9374]

I have come back to this site for the past 8 years and have ALWAYS found the solution!! I need to buy a new Shark soon, but in the meantime, love this site and will continue to come back when I have issues!! Thank you!!

[@SuperAprilable]

Thank you soooo much for making this video! I went through all your steps and finally the brush roll started working! I look forward to the maintenance video. I love this vacuum and use it every day (I have a dog) ....thanks!

[@gvorwaller]

Same issue as Christie. The roller won't roll. The brush roller button is pushed, and green. But the indicator at the bottom is off; no clogs; all hair removed from the roller. The headlights are lighting up.

[@carmencats79]

I was getting ready to get a new one! I didn't know the bottom had a lock and I didn't think to take the handle off. I kept hearing this whistling sound. I found the blockage and I'm so happy. Thanks for making this video

[@Ilixdee]

I wish I had come across this informative video months ago! I routinely clean my vacuum but apparently missed one of the main hoses 🤦🏻‍♀️ It's silly looking back at it now especially since I had to buy a new one out of frustration. Now I was able to fix the problem and have two vacuums that I can properly maintenance for the best performance. Thank you for posting this video! 🙌🏼

[@kingsdaughterFATHERSPIRITSON]

Good thing you kept your shark and didn't toss it.

[@deedeespiros9446]

Excellent video. My rotator had a bad clog inside the white tubing. I could not get the clog out so I bought a 24 inch lighted mechanical pickup made by HUSKY with a claw at the end and got it out. Sold by Home Depot. Thought I would share this with you.

[@bonita4372]

Thank you so much! I love this vacuum cleaner. You saved me money. A new vacuum would be about $200. I didn't know how to access some of parts. I found a clog in the base hose. I wasn't strong enough to open the latch. Luckily my son was able to open it. It was packed with debris. Works great!

[@jeremydeane7057]

Thanks man my vaccume at work was major clog. It took me an hour to sweep my section after a super busy day. You just saved me alot of hard work and time. :)

[@JayZeeBoo]

This video was super helpful! For the life of me I couldn't figure out where a clog in my vacuum was coming from. I didn't realize that the handle could be removed from the hose (which is where my problem was located) Thanks!

[@trueimage83]

This was very informative, thank you. After going through all of these steps, I found that loss of suction on my vacuum was caused by a clog below where the hose detaches. To get to it, looked on the bottom of the brushroll part. There are two little slots that you can turn with a screwdriver or coin, and that will release the tube that comes straight from the brushroll to the the bend up to where the hose connects. That bend was packed full of dog hair. I got what I could with my fingers and a screwdriver, but for lack of anything long and flexible enough to reach the rest of the clog, I shot water down the top of the tube with my kitchen sink sprayer (being very careful not to get anything else wet, and letting it dry before turning on my vacuum). Works like new now.

[@gregorymyrberg2342]

+Veronica Bishop EXACTLY my problem and solution!+

[@amycampagna3562]

Thank you!!! I couldn’t figure out why my vacuum seemed to be working but was making a weird noise and no dirt was appearing in the canister. It turns out I had a clog at the base of the hose. Thank you so much!

[@Dorothypotterspanish]

Fantastic video. Totally did the job. I had no idea there were so many parts to clean!

[@angienicolini708]

Thank you so much! This was very helpful even though it didn't solve my problem, but it did help when chatting with Shark customer service. I did everything you showed us and found lots of gunk (child decided to clean rabbit cages using only the vacuum - broom? cloth to scoop up the hay and food and rabbit pellets that didn't make it into the litter box? Goodness no, the vacuum made it so much easier!) When I needed to vacuum the carpet, I could tell there was still something somewhere, but I couldn't find it. The Shark CS had me remove both filters, turn it on while checking to see if there was air flowing in the area where the filters go, then he had me start at the top (while the vacuum was still on) and remove each section. The air flowing is what must have moved the jammed gunk to where I could get to it at the S joint. Finally! Like new again. Thanks for the short, very informative, to the point video! Keep them coming!

[@sandykiermas4463]

Thank you so much for this clip- I never knew about the handle coming off- and thats where the clog was- !!! You just saved me a trip to the vacuum repair store and a few bucks - thanks again!!!

[@faj3ane]

thank you SO much! I found i had a little piece of paper clogging the S bend (pro tip .. don't be lazy like me and try to vacuum scraps of paper. Bend over and pick them up with your hands!) The way you showed how to reinstall the S bend was really helpful as well

[@FallenRaynn]

I never knew about the part under the brush where all the dirt sucked up! My vacuum would turn on, the brush would turn on, but there would be no suction. Cleaned it out and it works like a charm! Thanks so much for your videos! :D

[@lusiamitchell]

Thank you so much. I followed your video and discovered several points where the vacuum cleaner was completely clogged up. Not only is my vac working perfectly again, but now I know what to do when I am not seeing that happy swirl of dirt in my see-through canister.

[@carriejennings4165]

My clog was in the circular handle! Turned out that someone (maybe me) vacuumed up a business card. It was wedged in there and caught all the subsequent dog hair I was vacuuming until I lost suction. This video helped me out tremendously because I had looked everywhere but there. Thanks, you're a lifesaver!!!

[@judiedafforn9413]

This was a marvelous video and was very helpful when I had a no-suction problem. My first thought was that we broke a belt and had to take it to a place that repairs vacuums. Then I found this and followed his directions step-by-step and discovered that my daughter had sucked up a shower cap! (It was clear in the handle!) Thank you so much for your instructions.

[@michelledafforn]

Sorry about the shower cap, Ma!!!

[@cherylunderhill3075]

I've had my Shark for about 5 months now. I purchased the latest model at the time. I haven't had any problems at all. I'm a previous Dyson owner for about 8 years & I like the Shark just as much. Thanks for reading & sharing. ENJOY!

[@mrsajackson79]

I had a bad clog near the handle and tried to unscrew it with no success. Then I looked at this video and used the broom to push it through! Genius! Thanks for the help, I was ready to give up. Great video :)

[@susanpreisler6036]

Thank you so much I was just about ready to throw out the vacuum but after following your directions I was able to locate the blockage. Thank you again!!!!!!

[@lpgirl]

Thank you for this video. On a snowy day when getting out is impossible, I found your troubleshooting video to be extremely helpful. My Shark vacuum is back up and running....without a trip to the fix it shop.

[@gostillerz]

Thanks for the video man, you helped me fix this damn thing that we were messing with for 2 weeks. My clog was in the top of the hose by the handle. Didn't even know you could take it apart lol. Thanks again!

[@meganconlon8324]

Hi thanks for making this video! I use this vacuum at my job! I have been so hesitant to take it apart to clean it but now I know what to do! so thank you I really appreciate it! I have a question.. Do you know any tips on how to get the hair/string off of the rollers? It seems every time I try it never rolls/works the same!

[@sarahlynch6364]

Thank you! I have been hassling with my vac for 3 days now. Your video helped me solve the problem.

[@ANNPOLLARD1967]

Great detailed video. I have that same vacuum.... had it for a couple of years. Just having problems with my suction, hence all the hair I got going on around the brush. I'm going to keep this video for reference. Thanks again.

[@trashytrevino]

This helped me a lot! Sucked up a plastic bag and couldn’t figure out where it went in the vacuum. Then started to have suction problems.Took the bottom apart, not there. I disconnected the hose from the handle and found it! 👍🏼

[@trishtyrone2141]

Best troubleshooting video ANYWHERE! Thank you~~~~~

[@JPsWoWaccount]

Thanks for the video, helped me find where someone had vacuumed up the lid to a 2 liter soda bottle and got it wedged in the handle.

[@jessicaleta7777]

Thank you so much for this video, mine was clogged at the bottom from the brush to the top, never knew how to fix until your video, I was just going to turn around and buy a new vacuum.

[@gustavobarrios7018]

Thanks!! You are the man! I was giving up hope but did just as you instructed and my shark works marvelous ! Thanks once again!

[@heliotropezzz333]

This is a great video, along with your maintenance video. Had a strange problem where the power cut out on the machine while I was using the wand but the machine lights were still on, both the power light and the search light. The power still worked the machine in the recline position but not in the upright position. (In the upright position there was no machine noise, only the lights worked). I'd cleaned all the parts I knew about and was at a loss to know why it still wasn't working. After watching your video I realised there was a front panel for a filter I'd not checked. We removed that and though we only saw a little dust, after a wipe of the filter and surrounding area followed by replacing the cap, the machine worked again in the upright position. What I relief. I'd just got to the part of your video where you stated "and if that doesn't work you'll need to contact Sharks".

[@keinusulli4614]

This was so oooo helpful...I had to clean a vacuum like this but the filters were BEIGE AND GRAY LAYERED IN DUST AND DIRT. YUCK!! I WAS TOLD TO WASH ALL OF THE FILTERS AND LET THEM AIR DRY.....? Well I hand washed them and now the suction is very weak. This video helped me explain to the elderly owners about their great vacuum...The VISUAL OF SEEING THE CLEANER FILTERS LOOK LIKE HELPED!! WHEW

[@BossOfAllBossez]

Great video. Helped me get my machine back in working order. Thank you!

[@rebeccaparisi3031]

Thank you so much! i thought i knew my vacuum inside and out and couldn't figure out what was wrong. Thanks to you i found the clog in the head. And now its working again!! thanks again!!

[@tomwyant9297]

Thank you for this video!!!!! Our Shark Rotator lost suction and also would not run when sitting in the upright position. I walked step by step through your video with you and finally got it back to perfect working order once we cleaned the filters. I certainly appreciate your information. What would we do without KZbin?

[@srobinson4198]

Thank you for making this video!!! You are a life saver. My Shark is running great again. Thank you!

[@cassadystewart3547]

Thank you so much!!!!! Ive been trying to find a way to take everything apart to find a clog and it was way easier than I thought (getting out the tool box). Found one of my babies building blocks inside the head of the hose. Yahoo!

[@reneepeyton7004]

Thank you so much. I have a Shark Professional Rocket, and this video helped tremendously.

[@goldenhand824]

Thanks a lot for sharing this video. I noticed I had lost some suction on my shark and could not figure it out until I watched the video. 5 STAR.

[@alexmiller5713]

Thanks so much for posting this video, it was very helpful. My wife was ready to buy a new vacuum, so this saved us a lot of money!

[@kingsdaughterFATHERSPIRITSON]

You did a really thorough step by step walk through. Thanks.

[@tylerdavis1704]

My Shark Rotator was overheating and had very poor suction. Turns out I had a clog, your vid helped me find it in 4 minutes. Thanks!

[@realtorToddS]

I took it apart looking for the clog and couldnt find a clog. Then I watched you video and I learned all the parts that i could check and i found it. Thank you very much!!

[@bulldog1693]

thank you for taking the time to make this video. It was very helpful

[@CarrieHebertBendOregon]

Perfect ... Quick answer to a typical problem. Thank you!

[@salinabarron3680]

thank you soooo much like 2 minutes into this video I solved my problem with my vacuum , the clog was in the hose but the upper part where you have to remove the handle ;) thanks again!

[@ritat1]

Excellent video!! Found cedar ball in S Bend! No other clogs, but I still get a high-pitched whining sound when I push down the brush roll button. Green light goes on, but roller doesn't move; yet roller works when the button is off (roller always turns)! That's how I've been using it. Strange!

[@erineastmead]

Thank you SO much for this clear video. We were about to spend a lot of money on a new vacuum for nothing!!

[@toren1970]

The broomstick idea saved us. Thanks a million!

[@sherirobinson7608]

Great video. Solved my problem. I had a huge clog and didn't know it. One question I have is at 6:05 you talk about clogs in s bend or "this little tube." I have junk in that tube and wondered if you had any tips on how to clean that part out? Thanks

[@thealexkates]

Very helpful. My issue was dirt was caked all around the cone. Thanks again!

[@angelinhiseyes0655]

I was losing my mind trying to figure out why the brush wasn't working. Thank you so much!!!!

[@nichellejones5229]

Great video, I was upset trying to figure out why my shark wasn't sucking,but after watching your video I found the clog up in the hose by the handle I was able to unclog it put it back together. now she running good as new......I am sooooooo happy ..........Thank you! Thank you ! Thank you!

[@Syrease]

Thanks so much! couldn't figure out that handle lock!

[@miltonbouxin3343]

Thanks for the video. It was helpful but I still have a issue removing the wand aluminum tube from the base. Any tips? I do push the bottoms and pull the tube but nothing. Any tips?

[@mrfranktaylor]

Awesome video, my Shark is running like new. Thank you so much.

[@329ebb3]

great video, easy to follow - helped me to fix the problem I was having - Thanks!

[@Snowbunny1002]

Hello! My Shark Rotator Pro's wand is stuck in the groove of the main vaccuum unit. I used your approach of placing it on the caddy and pushing the Lift Away button to release it while pulling the entire unit in the air to get a little help from gravity, but no go. The wand length is stuck right in the groove fairly tight. Any ideas on how I can either nudge or loosen this out before I just take this to a repair shop? Great maintenance video, BTW, was able to really clean my vac out good with your tips. :)

[@carlsloss6182]

Worked more than a charm. my vacuum work just as if it was new again. Cleaning is everything.

[@heavinhensley7972]

Hey I have the same vacuum and I noticed it wasn’t getting much suction and my brush roller wasn’t spinning and the green light wasn’t on. I took it all apart and cleaned everything and put it back together. Now the brush roller won’t spin and the light won’t come on still. I’m confused I’ve cleaned it all and there should be no reason for it to not come on. Before I noticed the lack of suction and roller not working I vacuumed so kinda wondering if I broke it. I turned it off because I smelt it getting hot and that’s when I noticed the issues.

[@tphillyranch3154]

Hi- My Shark Rotator Lift-away is making a high pitched sound when turn on. . The brush works and there are no clogs. Do you think it is my motor?

[@alfalfasgirl3562]

i have the Shark Professional. It does not have the base. My clog is up in the handle. I can not get it out. I did get alot out in the clean out , under the brush head. But it is clogged up higher and i have no idea how to get it out. Will a coat hanger wire work to grab the clog? It is new carpet fuzz that is packed in there.

[@donrwoolf]

Great video and your very correct about 90 to100% of clogs are found in the pole shaft or below it, thanks VacBib!

[@laurenbrown4304]

Thank you! I was ready to give up and you saved my vacuum!!!!

[@beautynscience2010]

Extremely helpful video. Followed step by step and found the problem. Thanks👏👏👏

[@taylorsara1237]

This was an awesome video!! My cousin threw out her vac ( just like this one) bcux suction waa gone! I watched this bcuz I pulled it out of the 🗑. And now thanks to u. It works gteat!!!

[@mazenalkahlout8578]

Thank you for this video. I discovered the clog and removed it. Now it works great.

[@BYDonBermudaGrassCentral]

Dude I love ❤️ you, best trouble shooting video on KZbin, I’m subscribing right NOW‼️

[@heartlandgardenspondsupply917]

I have the shark professional rotator and when turning on the brushes both green lights light up and brushes are rolling buy when you go to vacuum it won't propel forward. Any suggestions. worked fine 4 days ago when we last used it. Thanks for any help

[@MotherRecords13]

Thank you so much! This helped me tremendously!🙏🏿💗

[@benjune17]

Excellent videos - the both that you made for this product..thanks

[@shirleybedford1427]

I just found that my belt is broke. Wand works perfect still...but won't pick up during regular vacuuming. I have the same vacuum as yours in the video. is there a certain belt that I need?? thanks!!!

[@beckii770]

I did all of this and did find an obstruction! My son lodge a circular LEGO (explains the whistle) but it still didn’t suck after afterward but the roller works...it overheated before I did all this. Am I too late or does it need to cool down?

[@jacobshellhorn5805]

So like you were saying about the brush part so mine just stop moving and I cleaned the whole thing and I have no clogs at all. So should I just call shark?

[@paulamos5361]

Thank you. Great video. Easy to understand and well ordered

[@shatwatwa1]

Thanks for doing this video you just saved me a lot of frustration ❤

[@kiwian-raulerson6288]

Thank you for this video. I was able to fix mine!!

[@danmorse2002]

Hilarious that he finished the video with one sock on lol. Good vid. Fixed my issue !!

[@shermanollison5775]

Thanks I followed your instructions and fixed my Vacuum

[@sonjastark4620]

THANK YOU!!!!! Just fixed my vacuum clearer thanks to this AWESOME video.

[@dougb7648]

little different shark model here but your video convinced me to shove a plastic tubing down the whole length of the flexible pipe and found a clog I was unaware of. thanks!

[@Mmwindc]

The video is helpful. My teenagers vacuumed up food and liquid :( I discovered the vacuum smelly, full of debris and mold. I believe there is mold or dirt in the tube. I have rinsed it out but not sure how I can clean, scrub deep inside the tube. Any ideas?

[@janetscott1294]

Quick Question. Just used this vacuum for the first time. Can't get the premium power brush off the wand. Any suggestions?

[@cassandrasavage2975]

Thank you so much for creating this video!

[@Rm4lazee]

Hello, I was curious if you get this annoying whining/squeaky noise? I get that noise even when the vacuum is not turned on when I am wheeling it around... I thought it was coming from the vacuum wheels but its coming from the brush roll is this normal??

[@deanjulius9366]

I have the model NV400 . The hose in the head is cracked and split in 2 areas. Can I replace it or do I need the whole new motorized floor nozzle?

[@henrysan8789]

Thank you so much for making this video. You just saved me a lot of money.👍

[@beandipshell]

Mine is overheating and turning off. I just watched your video and I found the clog in the hose. Thank you so much.

[@jgmess9897]

Watched this video after NEVER having being able to use the vacuum as it didn't suck anything up. I only used the hose and found it too heavy and awkward so seldom used that either. I was expecting a caseworker for a in home visit and needed to vacuum. My daughters wasn't working either so, I keep trying and trying to vacuum with my Shark and it kept dumping dirt out when I paused or turned it off. I got serious about what was going on with my Shark and found this video. THANK YOU After checking all your suggestions, I discovered that the tube in the brush head was not punched out when it was made. It had a 3/4 inch crack on one side but was blocking the whole tube. I took photos. I punched it out but the motor started making a loud irritating sound. It hardly picks up. I have looked for hours for my paperwork or receipt for it and can't find it. I paid for nothing. Anything I can do?

[@matthenderson8141]

Took the nv800 apart cleaned everything and now it will not power on checked the outlets they are fine but the power switch isn't "clicking" on or off I do not know if it is a toggle or momentary switch and wether or not it should click.

[@jennifertalkstodeer4928]

thank you thank you THANK YOU!!! MINE IS WORKING AGAIN! SO HAPPY!