Nothing is working on HOT TUB / No Power To HOT TUB Topside

[@VIPPoolsandSpas]

We are getting very busy with KZbin and our video comments. At the same time we are trying to run a pool and hot tub business. Unfortunately, we will limit our comment responses to our Members. Consider becoming a Member: kzbin.info/door/7rBDbZ5XT4QtOouN6PTKXQjoin

[@curtmichael]

Brilliant video. Did exactly what you instructed and in order. Turned out to be a TRM30 fuse that was blown. Sourced one locally a few minutes later and my Beachcomber was back up and running within the hour. Awesome video. Well formatted. Literally perfect. Thank you!

[@VIPPoolsandSpas]

Thanks for watching. Make sure to give the video a LIKE and Subscribe if you haven't already.

[@BulldogsAndFishing]

Great video! New home owner here with an older hot tub at the house. Tried to turn on and nothing happened. Will try the options you gave to troubleshoot.

[@nunyabidniz2079]

I did ALL OF THIS before watching your video on an Arctic spas 4 man, 10- 15 years old. And STILL nothing on the display. Another videos I watched said there's a reset on the pumps or heater, could you elaborate on that? It wasn't in your video, but so far, your video has been the best. Any help would be appreciated!

[@VIPPoolsandSpas]

Never heard of any reset on the newer systems. The reset is so old, I really doubt you would find it. Would say around 20 years or so old. Can you tell me what spa pack you have in that tub?

[@eyalraber1234]

I got 0 on the first text, 120 seconds test, and the test I supposed to get 240 I got 120 as well. It’s 120 hot tub, what I’m doing from here?

[@samsen3965]

Thanks for this great upload. Everything I wanted to know is here. Thumbs up.

[@VIPPoolsandSpas]

thanks. Any ideas on videos, let me know.

[@dywildatheart]

Can’t thank you enough. Followed what you said and found the bus fuse corroded when I took it out to check continuity. Sanded the fuse lightly and popped back in. Turned on breaker and all is well. Great video and new subscriber. David from NC mountains.

[@VIPPoolsandSpas]

Glad it helped

[@rickyroan3419]

You are the MASTER…..THANKS

[@stevestetu3228]

You just saved me a service call. Thank you

[@VIPPoolsandSpas]

Great. Make sure to like the video and Subscribe. It helps me out a lot. Thanks for watching my video.

[@jackflashnorkus]

Thank you. The first tip, resetting the breaker fixed it and it's back on! We over filled the tub and then I scooped some out to lower the water level but i left is still high....why would that have tripped the breaker?

[@VIPPoolsandSpas]

@@jackflashnorkus not sure why it tripped.

[@evelynmahoney3569]

I've had the same experience. In my case, I assume that overflowing it got some of the electrical wet, connected to, or inside of, the panel under the skirt (circuit boards, switces, connections, etc.), causing a short that tripped the breaker. Once it dried out and the breaker was reset, everything worked again. Over 25 years and a fair amount of splashing, water going over the sides, and a couple of slight overfills when refilling, the only time the breaker tripped* was the one time I forgot about it refilling to the point that water was running down the street. *Caveat: Recently have had breaker issues after power outages. Details in my "comment" made separately from this "reply."

[@LondonJames02]

@@evelynmahoney3569 thank you that makes sense

[@evelynmahoney3569]

@@LondonJames02Glad to hear that. YW!

[@MistelANDOliviaRose]

This was very helpful, thank you! I saved myself a lot of $$ with these helpful troubleshooting techniques!

[@VIPPoolsandSpas]

Thanks for watching and the comment. Make sure to like and subscribe. Keeps me trying to make better videos.

[@johnnygee7836]

Got my Hot Springs going ......thank you

[@VIPPoolsandSpas]

Great!

[@boburnfly]

You mention in the video sometimes you'll get 0 v between black and white at the spa pack. That's what I have on an old and new spa pack. Does that mean both are faulty? There is also continuity between those two hook ups while no wires are attached.

[@VIPPoolsandSpas]

First. Why are you testing this? What's working or not working?

[@evelynmahoney3569]

My safety service panel is humming like it always has, so it has power. I tested & reset it. It turned off (stopped humming) and restarted (humming resumed). Still nothing topside. Since both the jets AND the lights are inop, I'll start looking at fuses & go from there. A couple of questions, well 3 or 4 actually: 1) Are the lights dependent on the heater or pump having power? The heater was replaced years ago, seems like symptoms were the same. 2) Repaired air-actuation to the topside buttons once, again - years ago and it seems like I recall the same or similar symptoms. 3) Intermittently over the last year, after a power outage and power is restored, the hot tub sometimes remains without power. The two breakers for the hot tub (main panel) have to be reset. They don't look tripped, but turning them off & back on again is the fix. Not this time, though I did try that, AND the safety service panel has power, is humming away & the GFCI can be tested & reset. Could that be related to the present "no power" condition? Is it possible one or both of the 2 breakers has issues and only partial power is being supplied? Everthing is old, as you may have guessed. Original Zimmerman panel from 1951. Hot tub breakers added, Safety Service Panel installed, and CalSpas "Fiesta" Model purchased - all in 1999. Spa has no topside panel; Just 2 buttons (jets &lights). Filter is clean, system backflushed using high pressure garden hose nozzle, and no leaking flow-shutoff thingys on the equipment, so I don't think it's a blockage or flow issue. I'll come back an edit with the breaker sizes. Appreciate any suggestions from the creator AND / OR any commenters out there who are DIY'ers like me, and know just enough to be dangerous (but are willing to try!). 😉

[@VIPPoolsandSpas]

WOW that was a long read. First. Some spa packs have the light connected to pump 1 and some have the lights on a small clear fuse. Now they are so low voltage that theres no fuse or even connected to anything else. If the lights or the topside show nothing, most likely its a mouse that ate the wire. For your questions from 1 to 3.............#1 not the heater but maybe the pump. it all depends on the year. Plus, if the lights don't work and pump 1 doesn't work, then it's a fuse issue. #2 replace the Air Switch #3 really sounds like a contactor issue. MAYBE. Don't know the year, but Im assuming. Also, test the relays. Again. Not sure the spa pack you have. Make sure all volts are good going into the pack.

[@skunkape123]

Video was super helpful! Ended up trying everything. Correct power seems to be getting to the hot tub as that tested fine. I did find one blown fuse at the top of the board (2A 250V)… replaced it but didn’t make a difference. No power to topside or the tub at all. I powered off at the breaker, unplugged topside, and powered back on, and the pumps did not turn on. Am I to assume I need to replace the board at this point?

[@VIPPoolsandSpas]

Test all fuses again. What spa pack do you have?

[@skunkape123]

@@VIPPoolsandSpas all fuses seemed to test fine. Got the tone on all when testing except the one which I could see was blown.. got new one, tested, got tone but didn’t make a difference. Should I test all fuses again after replacing the blown one? Spa pack is a balboa. Numbers on the board that I could see were “BP 501/601” and “SRBP501X PN 56537-06”

[@VIPPoolsandSpas]

@@skunkape123 test all fuses again.

[@skunkape123]

@@VIPPoolsandSpas ok, I’ll test all fuses again in the morning. Assuming I should just pull each one out of the board to test rather than test for the tone while they are inserted on the board? If all fuses do test ok, what would be the next steps? Thanks!

[@skunkape123]

@@VIPPoolsandSpas alright, just took all the fuses out and they all tested good.

[@craigbarter2376]

Hello, I've got a great lakes spa, value spa back, balboa sta-rite pump. 230v. I replace the pump and board, and have nothing. No top side, no pump, nothing. Have 230 across red and black. Have yet to check from common to power legs yet, will do it in the morning. Any tips on where to start?

[@VIPPoolsandSpas]

Need more info. So. You had an issue before, and you changed the pump and the board? Nothing on the topside? Was the board changed only and not the topside?

[@craigbarter2376]

Top side was not changed, I have 115 across white and black, but only reading milivolts across white and red. Unplugged the top side and still nothing.

[@VIPPoolsandSpas]

@@craigbarter2376 when you say you got nothing on the white and red. Is that the wires coming into the pack?

[@jonmac3100]

2 mins into this vid and my tub is running, I almost spent $200 on parts but found out my white wire was getting low volts from debris that had gotten into the breaker box. Compressed air fixed er right up!

[@VIPPoolsandSpas]

Glad you found it. Give the video a big like. Thanks

[@davidrush5801]

Excellent video! Im getting 120 with white and red, but 0 on white and black. Additionally, red and black only gets 120. Is that a house wiring issue? It’s been working for years, but my wife said she heard a pop one day and it stopped working.

[@VIPPoolsandSpas]

These measurements are from the house to the pack? At the pack?

[@davidrush5801]

Sorry, just now saw the reply. As it turns out we had to get an electrician. The junction box that the spa was connected to was fried. She is purring again. Thanks for replying!@@VIPPoolsandSpas

[@VinDieseI]

Hi, I just followed your video and I’m not getting 120v between the black and white wires. Any idea what the solution to that would be? My hot tub is not turning on, it’s acting completely dead. Red and white read 120v just fine, seems like the black wire is the issue?

[@VIPPoolsandSpas]

If you are testing where the line comes into the spa pack, I would test at the GFCI breaker.

[@thedemonrocker]

what should i be looking for if I have 120 between white and both the black and red but only 140 between black and red? I have 240 between black and red at the safety shutoff next to the tub.

[@VIPPoolsandSpas]

Sounds like a board issue.

[@jp0152020]

Got temp number on topside panel but nothing else works (pumps, lights, temp setting..). If I unplug the topside.. pump is not kicking in. I can make the pump run manualy so it's not the issue. Circuit board issue?

[@VIPPoolsandSpas]

Test fuses and relays if you have to.

[@LockeSTU]

I have a balboa ms50u. Lost power to topside and whole spa. Replaced topside first, nothing...electrician said new spa pack. Ordered new spa pack and same issue. All voltage from gfi checks out. All fuses are good?

[@VIPPoolsandSpas]

If NO volts coming into the spa pack, it's the gfci breaker

[@LockeSTU]

Voltage coming in....

[@LockeSTU]

Full power running everywhere...to board and pumps... Just no power to topside and nothing coming on.

[@VIPPoolsandSpas]

@@LockeSTU Send a picture of the circuit board. the topside and the diagram behind the door of the spa pack to [e-mail]

[@kayleecox7283]

Hi there! I just went and checked my neutral and hot wires and am only getting a reading of 44 volts. What will I need to do to fix this?? Thanks!

[@VIPPoolsandSpas]

First. Try another meter. If your only getting 44 volts at the white and black or the white and red. Then it's on the house side. Would call an electrician

[@kayleecox7283]

So we tested again and it was the right voltage so went on to test the fuses as you suggested and omg you were absolutely right! One of the glass tubes did not work. Ran to the local auto zone and got a new one and it’s a miracle, my hot tub works!!!! I was about to pay someone 100 dollars just to look at it but you saved the day and only had to spend 8!! I could hug you!

[@VIPPoolsandSpas]

@@kayleecox7283 lol Same fuse right? Always have backup fuses

[@chinds9376]

Hello need help have a Balboa system have power everywhere none of the topside buttons are responding so I figured it was bad so I replaced and still nothing when I unplug top side the pump will kick on for circulate or if I unplug heater element it will turn on freeze mode which everything comes on on stuck I tried everything I no any help I would appreciate?

[@VIPPoolsandSpas]

What spa pack do you have?

[@chinds9376]

@@VIPPoolsandSpas this is what it says on the circuit board cat800 Catalina el8000

[@VIPPoolsandSpas]

@@chinds9376 you replaced the topside already?

[@chinds9376]

@@VIPPoolsandSpas yes brand new still no buttons respond to anything it lights up like it should

[@VIPPoolsandSpas]

@@chinds9376 how many pumps? Turn power off, unplug topside, then turn power on. What does it do?

[@swedishkev]

Hi there, mate,I have a balboa control unit, And the flow was not working as strong as it should. I thought it was the pump, The jet button when pressing started to stop working and just become to have a mind of its own. I notice once the pump started without pressing any button and once just stopped also. So because I was not getting much flow, first bought a new impellor, because the other one was destroyed. Did not solve the problem, still low flow. Now I have installed a new pump, And the same problem. So there was nothing wrong with the original pump. Now I installed the new pump today, normally it goes on PR for about 7 minutes then it all starts up normally. So when I put the breakers on, the pump was running on low speed, Straight away, that was strange, never done that before when PR is starting up the on process but is a new pump. The jet button stopped working again with a clicking sound coming from the Balboa control box. Could this just be a fuse problem, possibly. I am dumbfounded here. So now it is not the pump or capacitor, all new so , ruled out. The heating element is all fine and working, all checked there.

[@VIPPoolsandSpas]

If it's a new pump and you wired it up....make sure it's wired up right. Low speed could be high and high speed low speed. Lol. If you got that? As for the clicking, test the fuse. Just make sure the pump has the same volts and amps as the last one and make sure the wires are in the right place. Let me know.

[@swedishkev]

@@VIPPoolsandSpas Thanks for a quick reply. Yes all wired exactly the same only 4 wires took photos and double checked. So pump came on very low circulating water, 70% no water coming out,slightly better on high speed but still not the full power i usually get. After a while, the pump tuned itself off or down one speed ,and after a bit of playing around,the jet button stops working and just clicking sound coming from control box when clicking. Probably if l turn on after turning breaker off again ,it will work for five minutes and the the button just starts clicking. What I think is really weird,new pump and still low flow also. Is it still possible to be a fuse problem. What about relays, wherever they are and not a clue what they do.

[@VIPPoolsandSpas]

@@swedishkev turn off power, unplug topside, turn power on with topside unplugged. Also, what spa pack do you have? And have you looked on the circuit board for burn marks or melted parts?

[@swedishkev]

@@VIPPoolsandSpas Not too sure what you mean with top side. There is no burning anywhere on the circuit board.

[@VIPPoolsandSpas]

@@swedishkev topside is the control keypad that controls the heat and jets.

[@t.cheeze2811]

Thanks 🙏

[@VIPPoolsandSpas]

You’re welcome 😊

[@dank5768]

Tiny fuse that runs topside blew.. I replaced it and it blew again immediately..... what u think?

[@VIPPoolsandSpas]

What tub do you have? That fuse should be connected to something else.

[@dank5768]

Hey there.. thanks for the quick reply.. I shoulda been more specific... I have no power to the topside panel now... this happened after hydro was working on hydro pole. The fuse that keeps blowing is 750mA. Replaced twice.. blown both times..... I have proper power at power ground and neutral..... and other main fuses are good.... But like I said there's no power to control panel and nothing is running.

[@dank5768]

Aruba spas

[@dank5768]

Found out that fuse is connected to the lights we think....

[@VIPPoolsandSpas]

​ @Dan K try unplugging the topside and other things to find the problem. Better get a few fuses. lol. If the fuses are expensive, unplug everything first, then plug in one at a time to find the issue. Normally you want to do the the other way.

[@spadog63]

I have no power and I found a blown 2a 250v fuse, when I replaced it, it blew again. Does that indicate a board issue?

[@VIPPoolsandSpas]

maybe. could be something else. whats that fuse connected to? if its the heater element, try disconnecting the element and putting a new fuse back in. If its a pump, disconnect the pump and then put the fuse back in.

[@spadog63]

@@VIPPoolsandSpas Thanks!! I'm not sure what its connected too, the diagram doesn't actually show what circuit its protecting. but I will try to figure it out. Happy Thanksgiving....

[@mike40714]

My topside is blank, buttons are doing nothing, the main pump is circulating water but not heating, fuses are all good. Is my topside bad or could it be a panel issue?

[@VIPPoolsandSpas]

What hot tub do you have.

[@geo1484]

Lights work ,buttons don’t work except light controls. No heat and no jets? Checked fuses they are all good. Everything was working before emptying and refilling with water.I tried unplugging then plugging various circuits , but nothing only lights work

[@VIPPoolsandSpas]

does the pumps come on at all or just nothing?

[@VIPPoolsandSpas]

And. This just happened all of a sudden or was this worked on or new to the location?

[@geo1484]

We moved the tub and from one location to another, when doing so we installed a new breaker and the connections. We had some condensation problems and everything was working properly then we emptied the tub and filled it with new water. An error code showed up on the top panel and only the lights worked. Pumps would not work and no heat. Unfortunately I dont remember the code because after turning the breaker on and off a few times, the error code became blank and the panel appears to have no power but the lights in the hot tub are controlled by the top panel still. I tried unplugging the top control panel as you mention in your video that if you turn the power on again the jets should work but they dont. I checked all the fuses and they are conducting. do you think i need a new motherboard?@@VIPPoolsandSpas

[@VIPPoolsandSpas]

@@geo1484 what's the volts coming into the tub? I just had a customer where the electrician didn't put the 2pole breaker from the house where it should go. It was on a single phase.

[@jl456]

Now what is it when your bigger fuses have no power to them ?

[@jl456]

No power to topside or board and fuses have no power going to them . Is the board fried ? Or transformer?

[@VIPPoolsandSpas]

At this point, its pointing at a board.

[@karenhays5922]

Mine just keeps saying 18.88 I replaced the element it kept blowing breaker and burned the board Replaced sensors in the balboa Ran through everything let it do its process worked for a day now just says 18.88 and the top buttons won’t function but it turns on and is stuck in 18.88 cal spa

[@VIPPoolsandSpas]

Did you replace the circuit board because it was burnt? If you turn the power off and then turn back on does it go straight to the 1888?

[@eastcoastcollins8121]

I replaced the board and I’m getting power to the control panel. It’s not coming on. I unplugged the topside and still nothing. The only thing I have not replaced was the smaller board at the bottom the expander. What could it possibly be?

[@eastcoastcollins8121]

Update, I checked the vault between my neutral hot black and hot red the red to black is 240 the red to white is 240 the black and white is zero. What could that possibly be

[@VIPPoolsandSpas]

Breaker wiring isn't right. All wires going from the hot tub to the GFCI breaker should ALL be connected to the breaker. Even the white.

[@eastcoastcollins8121]

@@VIPPoolsandSpas omg you hit the Nail on the head. The white wire was not ran in the GFCI box. Thank you you. Now it’s working flawless.

[@VIPPoolsandSpas]

@@eastcoastcollins8121 that's great. Thanks for watching. Make sure to like and Subscribe

[@DennisWilson9]

I'm getting 120 white/red and 120 black/red, but 0 white/black

[@VIPPoolsandSpas]

It's going to be the house side. Meaning. The GFCI breaker. That's if you tested the wires coming into the spa pack. Is this a new hook up?

[@VIPPoolsandSpas]

kzbin.info/www/bejne/mZing2hmisyUoNE

[@VIPPoolsandSpas]

Just following up. What was the outcome of that ? Breaker ?

[@123457474869]

Lost me at pack underneath the tub

[@VIPPoolsandSpas]

The control box that everything plugs into.