I have a few rental properties and contracted with a local handyman that I trust. My tenant called him when needed. Very convenient, no hassle. In addition, I alway keep good relation with my tenants but not friends level. But if I see that the tenants are not honest, play game, take advantage of my kindness, I take action immediately without hesitation!!!
You’re such a bad owner. You’re lucky to have the resources to buy so many houses and be landlords. What kind of qualifications do you have? Many Americans don’t have the privilege to be home owner. Don’t take things for granted!