Luxury Isn’t Luxury Anymore. Storytime - My Sad Experience Trying to Return Broken Rick Owens Shoes

[@ratedrachel3670]

We're gonna need a Dacob's broken pieces hall of fame soon 😂❤

[@Jersey1971]

Yes a luxury fails video is way overdue

[@SuperDacob]

That would be a Frankenstein type of video. Haha

[@ratedrachel3670]

​@@SuperDacobI am obsessed 😂

[@itsjuliescottyay]

I think it’s interesting that merchants like Target, Walmart and Amazon are gracious and accommodating when you want to return something, and the design houses where you paid a hundred times the price are rude and try to imply that any defects are the fault of the client. Yes, I know that those places sell in high volume for low prices so the returns are not a huge deal to them, but I’m talking about the difference in customer service. It’s disgraceful that we have to be worried when we spend a lot of money for an item (supposedly to get higher quality) that there might be something wrong with it and they won’t want to give us our money back.

[@SuperDacob]

Thats a great point Julie. It has become insane.

[@ginkat1318]

I have one word for this situation, Sketchers. Luxurious feel, very affordable and top quality

[@navy4735]

what an excellent video, Dacob. It is amazing the poor quality of these luxury items , the customer service is appalling and unacceptable , I liked your PR explanation on rights.

[@mellissabluxury]

Valuable content again ❤ I popped into Coach on a whim yesterday and spent a good deal of time looking at the merchandise and experiencing the store. I was impressed! The construction and materials were excellent, thoughtful design, the store was beautifully presented, the staff well trained. It was a really enjoyable experience and I left with a purchase. The declining quality of luxury has really got the gears turning in my head. How much coolaid am I willing to swallow?

[@BeachieDogMom]

I have also rediscovered Coach recently!! So affordable and their bags are adorable. Nice quality😊

[@SuperDacob]

The cool aid is a good point. We all have our own individual limits I suppose. But in general everybody wakes up sooner or later snd feels like they have been scammed in some way. Thats usually when the waking up happens.

[@aysheaahmed348]

Hope you get this sorted !! 💗💕💕

[@SuperDacob]

I hope so too 🙏🏻💖

[@ChrisCanomi]

“I aint no karen” got me

[@SuperDacob]

🤣😉

[@lulukazhila6309]

It's so easy for money to be paid over than for money to be paid back. They're working really hard to avoid not paying the money back. I really don't get it.

[@SuperDacob]

Exactly. Its terrible customer service.

[@lluvbagel9875]

Shark vs shark slayer. Game on!!! We shall see. Can we have a vlog dedicated to just faulty luxury products 🤔😅

[@SuperDacob]

Thanks dear. We shall see 😉

[@id5953]

I would say if they don't get back with you in a certain/reasonable amount of time, go to the Better Business Bureau and file a complaint.

[@lilulubb]

Honestly, great life advance on how to deal with people. Thanks for sharing your PR trick, I really learned something new!! 💕💕💕💕

[@SuperDacob]

Glad it was helpful! 🙏🏻💖🌅

[@navy4735]

LOL "This new creature came" LOL 😂hilarious.

[@SuperDacob]

😏

[@patsteimer1860]

Vogue did a tour of Ricks brutalist style home in Concordia, Italy, where he keeps an apartment across the street from his factory. He’s collected some pretty fascinating objects, as you can imagine lol.

[@SuperDacob]

I have watched that video too. The luxury of being able to afford huge empty spaces.

[@blondeandchatty7842]

So much for the customer is always right!!

[@katcankan7129]

I hope there is a happy ending after all this nonsense 💜

[@blondeandchatty7842]

Love you Dacob. Back in hospital again 🏥😕but you give me life!!!!

[@SuperDacob]

Get better soon dear! Sending healing vibes 💖💖💖💖🌸🌸🌸🌸🌅🌅🌅💗💗💗

[@kamantha75]

This is a cliffhanger!

[@SuperDacob]

For me too 🤣😭

[@diamondtrinket]

Item not fit for purpose.. refund definitely,no vouchers,new shoes or repair...who do they think they are for heaven sake.

[@SuperDacob]

I know right? Its insane.

[@tuttuttut7758]

My Levi’s sneakers broke down after 8 months. It tore and it was a production error, no doubt. So I wrote to Levi’s themselves. Not the store where I bought it as it was on a holiday abroad and didn’t have a receipt any more. They send me brand new sneakers. That’s how it’s done.

[@SuperDacob]

Glad you got a new pair of sneakers 🥰

[@tuttuttut7758]

@@SuperDacob Me too 🙂 But this should really be the norm, no matter what the item costs. The fact that they're so difficult when you pay 1000s for defunct items is ridiculous. Especially when it's clearly a manufactural error like your shoes or the Chanel bag('s). It's 🤯

[@Liligal1]

If that’s how they treat clients, I would never buy any item of that brand ever again and I would also recommend to everyone I know to do the same thing! I hope they do right by you Dakob, but from what you said, it doesn’t sound very promising. Please keep us posted.

[@JasonLuxLover]

I was looking at these and considering buying them! Not anymore! Does anyone own any Prada boots? Are they nice?

[@SuperDacob]

I do not own Prada shoes. So I cannot help there in terms of quality testing.

[@kellyjones5496]

Hope you get your money back

[@SuperDacob]

Thank you Kelly 🙏🏻💖

[@jifeak]

Hope you get your money back.

[@SuperDacob]

Thank you Janet 🙏🏻💖

[@tawiwicury]

This is ridiculous, you can't pay so much money on these designer houses and they treat us like peasants. It infuriates me, like really

[@Flaubert]

Designer Labels are focusing more on producing merchandise and not actual clothing

[@invaderlark]

I’m so sorry this happened to you, Dacob. What a shame! Horrible customer service! Me myself, I’d send the boots to Rose Anvil on KZbin. He cuts shoes in half and talks about quality of materials. He’s already put Carhartt, Birkenstock, Yeezys and Balenciaga on blast…but you wouldn’t have to cut them in half to do that anyway 💅 It’s so disappointing to see quality disappearing from luxury. Has luxury just become hype? To go worn once and no more than once? Hasn’t always been this way.

[@audrey-jane]

You can see from the sole, you’ve hardly worn them! I’m hoping a formal letter to the company will inform the manager that’s not how to deal with the situation. 😒❤

[@SuperDacob]

I don’t think they care at all to be honest. This situation will keep going on till they lose enough clients and income depletes…

[@wiinidiaz]

Amazing, keep us posted, Dacob. That young man has a lesson to learn! TYFS! 😊🧡🎈

[@SuperDacob]

Will do! 🙏🏻💖

[@piercenigel4670]

there's very little design in fashion design. a shoe is an object. it should be made by an industrial designer who would make calculations and tests. but are there designers in fashion brands? and there's no time, we just need something pretty for the store in six months. that's how we end-up with bags with metal parts that scratch their own leathers, or zips that hurt the hands of women when they grab inside. people have grown accustomed to it.

[@garssympa500]

My go-to line is the following... eye-to-eye contact, non-aggressively, "You seem to have forgotten who the client is." Doesn't always work... but most of the time, it does.

[@SuperDacob]

Did not work with him… alas… 🤷🏻‍♂️

[@garssympa500]

@@SuperDacob Good luck with it, Dacob. I almost bought a beautiful pair of YSL pointy shoes with a flamenco heel last year. Gorgeous! Thought about it. Bought a pair of blue-suede Magnanni's instead.

[@Hatincluded]

Honestly every one laughed at me but I've been saying for ages that fakes are now better than the real thing and I liked luxury cos it meant 'quality', but sadly no longer. 😢

[@ChrisCanomi]

Im sorry you went through that, humiliation 😕😠😠😠

[@SuperDacob]

Thank you 🙏🏻💖

[@melissaorgeron9161]

This is so ridiculous, I feel like we live in a new society that this happens WAY too much! Why can't designers stand behind their products, good or bad. Design is trial and error. If at first you don't succeed, apologize, acknowledge the flaw and move on....uhhhh. I would have given your money back instantly. Obviously the shoes had not been worn, the shoes looked like a trainwreck and the shoes had been commented on by several other associates...so wtf gives? Sorry my friend. Thank you for sharing.

[@gen_o]

You should have brought Dr. Scher (of GP trial fame) to explain the physics and biomechanics of it all to the store manager, complete with simulated animation! 😅 On a serious note, hope you got your shots and pictures retained as evidence, Dacob, and this will eventually be resolved.

[@garssympa500]

If you've ever watched Trenton & Heath, two of the best cobblers on KZbin, they always tell us not to buy designer shoes. They're cheaply made. They use mostly glue instead of stitching. I wouldn't wear designer shoes if they were given to me. Stick to tried and true shoe manufacturers. (See their channel).

[@drplatanito]

Operation Ricky boot in motion!!!!

[@SuperDacob]

Ay ay captain

[@KoriEmerson]

I know what happened... wheelchair shoes. They made them to only be used by people that will NEVER walk in them.

[@ExperimentalAddict]

Omg How rude of the manager 😢😢😢 Rick Owens staff is usually so nice but there is always that bad Orange huh 🙄😒. I really Hope you get your money back Dacob

[@navy4735]

these companies have to have a better authentication system since so many items are high priced.....etc. its just a joke at this time the SA's are always very nice.....not all but most of them....great video !

[@han_solo2001]

This was a rip-off, literally, as the sole was ripped off. Such a travesty how bad customer care has become, yet these companies make mega profits. This hamster wheel is really really really turning in the wrong direction. Hope your shoe saga will find a good ending. 🙏🏻

[@SuperDacob]

Thank you Han 🙏🏻💖 I hope the shoe saga does find a happy ending. Although it is sad because I loved the shoe… but it was not meant to be…

[@genuflext]

Buy nice or buy twice!

[@ratedrachel3670]

And please go off and get your money!! Same with Chanel. You respect these brands so much. F**k them

[@maggiechang9956]

Customers gave them money, but they treat the customers like shit

[@SuperDacob]

Thanks Rachel. Its a mess, I know. But also, seems like they have legal rights too in terms of the procedure how hey can rectify the error. And part of that is time given to them to try and fix the situation. They could have given me the money back right away but they chose not to.

[@missb1097]

Yay first ☺️❤

[@SuperDacob]

💖🙏🏻

[@marcelmercure]

I wanna call this affair the Brokeboot Mountain

[@BeachieDogMom]

Imagine alllll the customers Rick has lost now, smh 🤦🏻‍♀️

[@SuperDacob]

Its kinda scary. I could have broken my leg or hip even 😳

[@BeachieDogMom]

I’m glad you weren’t injured!! I def would not buy his products, just because of the poor customer service you have portrayed. The whole situation is just scary

[@Tenzin62]

Don’t buy Buffalo boots either. They market them as vegan leather, they are expensive. They never exchange or refund. Absolutely terrible quality. Both soles cracked right down to the insole, and these were platform wedged too.

[@SuperDacob]

Thank you for letting me know. 🙏🏻💖

[@mamad5686]

He wanted to authenticate it because ain't no way Rick Owen's boot breaking up like that. Got it? It has got to be a fake.

[@SuperDacob]

Lol… except its not a fake. And the shoe could have cost me a leg and a hip.

[@Restless318]

Love you you are gelthman always

[@SuperDacob]

Thank you Hamid my dear 🙏🏻💖

[@JasonLuxLover]

❤❤❤❤❤❤❤❤❤❤❤

[@SuperDacob]

💖🌅🌸