We Started a Dealership and Our 1st Customer Wants to Return his Car! What would you do?

[@chadcox2240]

More business owners need to have these conversations. The customer is NOT always right !

[@Viva-la-Maquina]

Craig, please let your brother talk, he holds his own very well! Love this family dynamic thing. I wish I have my brother and father still around! Adam, you sold him a good car at a good price, he will be ok. I have gone out of my way to be the good guy after the sale and had the same results as Craig. I had the pleasure to meet you all at Mecum Kissimmee and felt you all are a stand-up family. Gracias!

[@rc70ys]

Craig LOVES to talk !!!

[@FatherandSonConversation]

Craig built a huge following, he is good at guiding the conversation to what people want to hear, not just a ramble. Craig was respectful the whole video and is really a teacher in this situation

[@arthurnewton4031]

Craig- shut the hell up, Alan- get to the point!

[@americanosbadassius9292]

😂

[@startingtech3900]

@@FatherandSonConversation Adam is not a rambler

[@8650mack]

Buyers are liars. Simple case of buyers remorse

[@startingtech3900]

Just had this happen

[@bdd1469]

So you're a liar, good to know. While the kid may have had buyers remorse, throwing out blanket statements like yours say far more about you than anyone else.

[@michaelkirk3633]

Fully agree. Same applies to motorcycles, boats, houses etc.

[@augustbaby8254]

I’ve been burnt so many times being the nice guy and it’s currently got my business on the ropes.

[@onetime359]

100%

[@mikef4776]

Years ago I'was actually on the other end of a car transaction with a used car dealer in my area! I bought a 8 year old at the time Z28 camaro from a driunk car dealer for alot less than he had advertised it for! Did all the paperwork and took the car home!! The next day the very hungover and not happy dealer wanted to buy the car back! I told him you signed the papers and sold the car to me!! He tried many more times to buy it back but i never sold it back to him !! It did need a little bit of work but i made out pretty good! The dealer stayed in business and i hope he sobered up!!

[@B0xlife1]

Drunk, selling cars and running a dealership... Sounds like a shipwreck waiting to happen,! 😅

[@johnclunan4488]

Adam seems like a great guy and he handled the situation very well.

[@richardmorris7063]

People need to learn the consequences of signing on the dotted line. Whether it be for a college education or an automobile, Adam handled that right & the more I see of you two the more I like.

[@mph5896]

Sounds like a good plan on Adam’s end, telling the buyer what he told him. But sounds like buyers remorse 😂

[@startingtech3900]

He trashed it “parking spot” isn’t adams issue he tried to hit Adam w that soft spot

[@andydhillon1977]

Excellent video. I literally experienced something very similar just a few hours ago. I rent a vacation property. Jsn and Feb are usually very slow. I decided thus year to drop the prices significantly. I got a renter! I was pretty happy! She messaged me asking if she could arrive early. No problem. She calls me to complain about the sheet. I told her how to get a replacement sheet from my storage bin. Literally 2-3 seconds. She refused and wanted a full refund! Lol I was maf but i still asked what i could do to help the situation. They wanted a $30 refund. I agreed. Then she said she will also be complaining to VRBO to get a 1-day refund! I told her i was done and she can work with VRBO. Dealing with the public is not easy. You can go from an extreme high to an.extreme low very quickly!

[@ajchiappetta8795]

Isn’t it great when a customer calls you at 8:30pm and makes demands lol love those!!

[@bobhodge5577]

Adam is a consumer advocate. He will change over time as the years go by. I was the same way when I first started selling cars. Good luck with the business.

[@ulfg1409]

I like how that was handled. Seems like the best solution for everyone, especially as there was a line of other potential buyers already.

[@bobthedude9322]

I run a small business in a small town (not automotive related). However, we face a lot of the same challenges and I enjoy watching how your family responds. Thanks for sharing keep posting!

[@My2ndtimearound]

I’d offer to buy it back for $4000 less than he paid. I’m a dealer, not a charity.

[@augustbaby8254]

Brilliant idea 💡

[@VanisleNSX]

The Stowell boys were definitely born with the gift of gab!

[@marte1a256]

He could not have handled it any better. Perfect!

[@JeffXram]

Yes, please tell more stories... they are my favorite part and best learning from others experiences.

[@dajam9035]

He didn't get stumped on and dragged through the mud yet. That comes with time. Eventually, he will be just like you. It's okay because that is what makes you tough in these rough streets.

[@slimrosco]

Love this setup. Excited to hear more stories from you both.

[@donnlowe9129]

It sounds to me like this technician isnt too bright when he Snapped the key off in the door lock right off to bat and he wants you to fix it? Everyone knows when you put the key in and turn it and it does not want to turn you just force it until you Snap the key off why that's just common sense. It sounds like it was an impulsive buy on his part and now he's changed his mind.

[@MyronGreenfield]

He probably spent his whole life savings on that car, then later he realized that he had other bills and priorities to take care of.

[@donnlowe9129]

All sales are final!!! End of discussion.

[@Justanotherworker]

Man your brother is lucky. Ive come to realize that most successful people, can attribute much of their success to having a close personal mentor who sets them onto the path of success. I dont have such a mentor, and as great as videos are, videos only offer glimpses of advice. Helpful, but not nearly the same as actually having a wealthy mentor to personally teach you how to become rich like they did. Its nearly impossible to figure everything out without a mentor. Which is why 99% of people are paycheck to paycheck working class. Because they just. Dont. Know. Youre videos are greatly appreciated though because they are helpful, so thank you. Your brother is lucky to have you.

[@billhann3018]

the sale should stand....unless he is willing to pay a 25% restocking fee.

[@megaman4201]

LOL I like that idea

[@blevins6584mopar]

Here's my question to Craig. Have you ever allowed a conversation to just flow naturally 🤔 without interfering or redirecting it in the way you think it should go ❓🙄

[@craigjorgensen4637]

Back when I was very young I managed a very large auto repair center. I quickly learned that EVERY time I tried to save a customer money by doing them a favor that it bit me in my rear end. Like Craig,I mean EVERY time! Never EVER try to do a customer a favor by saving them money!😊

[@datravels]

Sounds like a lesson for this young man... you sold him a good car and maybe the key incident scared him. Good luck with the new channel and business.

[@charlesmcclune8892]

Craig is the cynical guy, he's been at it a long time and because he's spent the time gaining wisdom, he can feel the hair on the back of his head talking. Adam is the nice guy 😎 has not been beat down by sales going sideways, maybe Adam's youthful enthusiasm will rub off on Craig and bring back a little more joy! Looks a little like Martin & Will in a Bad Boys movie. It's early in the company's life and can't take that kind of hit.

[@jowens4883]

All sales are final!!

[@JDMadventures]

240 game is HUGE . Definetly following this guy. I also have a LS swap s13

[@ugoc3300]

I liked a book by Chris Vaughan "never split the difference". I think good communication skills would help.

[@akorotney]

Craig, long-time subscriber to Flying Wheels. Adam, please listen to your brother's advice. He has done this for too long not to know all the tricks and scams the public plays. I always told my children, neices & nephews, and now my grandkids "Smart people learn from their mistakes, BUT REALLY SMART PEOPLE LEARN FROM OTHERS MISTAKES " Good luck Afam. Remember what I said, and you will be successful.

[@johnhanselman6371]

People want to watch nice guys.... Keep the videos coming. ** Customers will take advantage of KZbinrs.

[@gregmiller674]

Glad you both are good dealers. My son-in-law traded in a car at a small dealer here in Rochester. He got his new to him car home and a day later the dealer calls him back saying he needs more money that he found a problem with my son-in-law car. The dealer test drove his car, had his mechanic check it out and accepted it as a trade. He told my SIL that he still had the title and wouldn’t give it to him until he paid him more money. Needless to say it was cheaper to pay him than to spend the time in small claims court. Fortunately he is no longer in business.

[@aleksandrlyulkin7538]

thanks for sharing the story, I love the way Adam salt situation, Adam sounds like a really nice guy with the big heart.

[@hamishcruden7623]

Great video, car biz like all other biz operations... all about cash flow... sell some to buy some more... always need to keep cars turning over to keep the cash flow going... thanks for sharing this.

[@19jarhead66]

Craig, I would have handled the situation just as your brother did. This is my first time seeing your new channel, so far so good.

[@ms1212100]

I agree w/ you...Not a valid reason for returning vehicle. And you went the extra mile to offer other interested parties.

[@justintime4466]

Adam, great job and handling the situation for the best possible outcome. Wishing you much success in your new endeavor 🎉

[@quicks916]

I rarely comment, but everyone can agree... Great story, thank you for sharing. Pls continue to share your journey

[@428gearbender3]

When you buy a high priced collectors car, every idiot you know will laugh at you and say you overpaid and were Ript off. In the 80s I bought a wrecked 69 GT500 shelby for $4500, nice ones were selling for 8k, I got endless S___, for years, but later everyone said I got a great deal, unfortunately most young people get buyers remorse because of jealous friends, I prefer to sell to seasoned, older car guys, less drama.

[@V12Smooth84]

Great video guys. Keep them coming :)

[@TheSupervillain316]

My parents sold their old station wagon many years ago. The seller returned it the next day saying his wife didn't like it. My parents reversed the deal without looking at the car and he was on his way. Turns out the catalytic converter was ruptured pretty bad (which it wasn't before) and there were a lot of wood chips/splinters in the back of the car, plus about 200 miles extra. The guy must have hauled lumber or firewood and basically used the car for free, damaged it, and even cost my parents money for a duplicate title before they could resell it. I learned through that experience and have never let it happen to me selling things.

[@michaelmercer7953]

I am also a car dealer I buy fix and sell cars. I know a lot about cars I grew up. My dad showed me how to do mechanics. I got really good at it and I would say he would have to figure it out. I’ll buy stuff all the time from auctions all over and have problems, I figure things out and make the best of the situation. I would not give the money back he has to grow up. His problem is not your problem.

[@murcieme]

Buy it back for $10K-$12K then resale it the next interested person

[@andydhillon1977]

I agree with this solution.

[@augustbaby8254]

The issue is he’s unsure if the customer did any damage

[@murcieme]

@@augustbaby8254 that's why he drives it and checks it out then makes the offer. He is now a buyer and he should base is offer on the condition of the vehicle and what profit he wants to make based on purchase and time and costs involved getting resale ready. This is a brand new transaction he is no longer the seller in this new scenario he is now an interested buyer and he needs to treat it as such. Ignore all previous transactions etc, this is a dealer looking at a possible purchase of a vehicle. The current owner must realize this is the reality of the situation otherwise go sell it to another person who will do the same and look at the vehicle as a new possible purchase based on checking and driving and it's condition.

[@koby2995]

how is he a dealer mechanic and is freaking out about a broken key? GTFO 🤣🤣🤣

[@davep5647]

This is a case where you slam the door in the customers face face from the get go.Why would anyone call the seller for a broken key?Buyers remorse reveals itself in many bizarre ways. You are a car seller not a car-return charity.

[@CUBICUB]

Liquid graphite, always in a car lock. Love the video

[@murcieme]

You buy it back after looking it over and inspecting it inside and out and drive it through all the gears let get to temp, then offer to buy it $10,000

[@Revoncheap]

Adam will keep reminding Craig of his the broken Nissan Rogue in every video.

[@jimmulderig743]

Good decision was made. Good stuff

[@murcieme]

Treat it as the next flip, simple, make an offer as a buyer, then resale it again.

[@donriedl3484]

14k is not a Money these days . I guess the shine wore off the car pretty fast !!!! You diffenity did the right thing by helping him work his way out of the situation he got into . He sounds like a good mechanic he can work on his salesmen skills now . Good luck for the future

[@roxieloot]

Craig I will let Adam do the talking. Craig then does not stop talking. Seems like a decent guy, but he does love the sound of his own voice.

[@bigd9848]

Great video CRAIG and ADAM 👊🏼

[@Therealbrettlane]

Very interesting thanks for the content. It’s really interesting how different countries have different rules or laws in South Africa consumers have a 14 day cooling period if they buy a car from a dealership but if it’s private it’s voetstoots (as is) Thanks again Adam and Craig awesome videos

[@CowboyCustomsLLC]

You went above and beyond what is expected of you. As a small independent dealer who has been hardened over the past year I get pretty frustrated with these people. It all comes down to taking responsibility for your own actions.

[@richiekeane7730]

Interesting dynamic between both of you, im interested to know did you start out as optimistic and open as Alan is now starting out, and the agreession Alan pushed back on is that inevitable dealing with clients and misplaced expectations - how can Alan avoid that and not kill his very genuine side - great video guys

[@dpipiles]

Offer to take it back at 50% of the sale price, less cost of repairs and complete detail.

[@juanojeda8069]

That's right Craig I see many persons don't sure what they want and then like you said about Big stores policy returns. In small business can't be.

[@Jovi__]

I would tell the kid for him to bring the car back, I’d treat it like him trading it in/buying it wholesale. “Sure you can bring the car back, I’ll give you $10,000 for it”

[@JeffP-h8u]

why is it even a question?....deal is done

[@Electronicai]

I had similar case, so I wanted to buy back with 25% below sold value, never heard from them again.

[@liamegan4303]

Hi Craig and Adam. The Best of luck with the New Channel Guys. If a Customer comes back with their car. I would do what I saw Craig do loads of times, which is too Fix it, Within Reason. But don't take the Piss. Love the Video Guys 😅🇨🇮🙏🙏

[@burnedagain6187]

No matter the situation unless the customer has damaged the car or intentionally damaged the car to get out of it. Other than that I would always take the car back.

[@GrassManKey]

Congratulations on 9898 subscribers,,, your welcome

[@mikeberriosmedia]

I like the content so far. Just wondering what happened to part 2??

[@troymcdrains9989]

Maybe one day unicef will get into the car business. Joe Dirt

[@josebaez9423]

Great content

[@richarddewolfe7099]

It's your business, but the internet opinion of you is what allows it to grow. So keep the kids deposit or what is customary (what it costs for your time and expenses) in order to get the car checked out. Then take it back if no damage or repairs are needed.

[@drewdew6874]

Dont cut him off like that ever again. I mean it.

[@danielespinola3021]

Buyers of used cars always think they are buying a brand new car with 0 again 0 issues..

[@timothyweers8054]

This kid definitely had buyer's remorse. I can see if you sold him a car with major issues, especially not disclosed, you should be responsible for it. Bad luck and owner neglect should not be a contingency on returning an as is vehicle. Also, pressuring the sale is bad practice, it can get you in hot water as well. Good for you on a good sale and being honest.

[@anthonyromayo9255]

I’m with Craig on this, nice guys finish last

[@larrys9879]

Carmax, and most franchise dealers that sell preowned cars, offer anything from 3 days to 30 days to return the vehicle for a full refund. I would never purchase a preowned car that didn’t offer some period of time to return it for a full refund. I’d also never buy a preowned car without getting a mechanic, of my choosing, to fully check the car out before the deal was finalized. That, IMO, is just common sense. These buy here pay here used car dealers obviously can’t afford a trial period to get the car checked out. Buying a car from such a dealer is a roll of the dice. Be aware, “As Is” means legally “As Is”. Buyer beware the dealer isn’t liable for any problems once the selling process is completed. I will also add that the general public doesn’t care about the negative issues and problems common in the used car business. They don’t feel sorry for you because they’ve had too many negative experiences in their car buying experiences. Car dealers are high on the list of most disliked business people in the country. I’m not sure why you made this video, but if you were looking for understanding or sympathy from the general public this video didn’t help your cause. I doubt many, if any, people care about a used car dealer losing money on a deal. In fact, it probably made a lot of viewers smile.

[@ajchiappetta8795]

Bro, every time I “ help “ someone with their car, i end up with ten fake reviews on google when it’s over, bc I didn’t work fast enough, or this or that happened, when I was going out of my way to help them. Never freaking fails. I no longer “ help people “ I tell people to make a damn appointment like everyone else and get in line lol

[@loveofbirds1975]

I think 🤔 it was handled the best way, he bought the car knowing that he could not return it so giving him the names of the ppl that wanted to see the car so he could sell it. Hands down best decision. It also was a life lesson for this young man bc the world 🌎 does not 🚫 revolve around any 1 person, we all run into problems and have to figure it out!

[@a1fla]

Never buy a Nissan cvt with over 80k miles . $$$$$$to replace

[@tjc5624]

My comment, I keep hearing the word kid. Is he really a kid, or an adult with a real job? I think you as a seller should always sell a car with two keys especially if the keys are not expensive. Still I think you did the right thing.

[@krishdasgupta7313]

This is more pain than profit. Good luck

[@clubracer6]

I agree. Your job it to buy at wholesale and sell at retail. You spend your time selling him the car you cannot get the time back. Time is money. You could have offered to buy it back for less, but not sure he would have done that.

[@startingtech3900]

I would have gave Adam 16,000 USD for the 240. I commented asking a price and he didn’t respond 🤦🏻‍♂️

[@nextlevelmobiledetailingllc]

Buy it from the kid he sold it to.

[@startingtech3900]

@@nextlevelmobiledetailingllc nah not after he destroyed it maybe 10k

[@dwalk719]

cool video guys, thanks

[@WildDigger]

I am late but still haven't watched to hear your answers. I would only offer to help him sell the car. Either consignment or just help spread the word. Taillight warranty on my end.

[@americanosbadassius9292]

The kid's going to have to chalk it up to life lessons and learn how to make better ones for himself. We all have to go through it. Since he's living at home, he should probably consult his family on the next best move regarding his new car. It sounds like this won't be something he ends up regretting he did for years.

[@nikkoalpha2]

One difficult lesson for nice guys like you is to treat business as business. No emotional attachment. Things happen. Keep the cash and leave it be as done. Something sounds peculiar about the parking story? The buyer will learn a valuable life lesson that a signed sales contract states no returns.

[@atomgonuclear]

I got burned buying a few cars. I never went back to the person/auction/dealer because I knew what I was getting into. Im 36 on my 15th vehicle and only financed 1... when they break I fix them. It's that simple

[@DeltaCo7175]

sorry kid you bought it you own it!

[@NinaYo401]

Synthetic chain lube on the key to clean out the lock, but basically nothing else

[@richieeemosley1178]

Why does Adam sound like your dad 😅😅😅

[@chrissiano381]

He bought it. He knew the risk. He signed the document. Do not take it back.. It is now his problem.

[@Kenwood1990]

I’m sorry Craig you have the best videos on utube.

[@samuelluke1659]

He probably tried to get some insurance on it and was way more than he thought it would be....but nevertheless you did the right thing

[@TheSupervillain316]

I kond of think a significant other might have been upset after the purchase but thats on him

[@bigdogbulldog9912]

I love listening to Adam way more than Craig,he is the annoying brother 😂

[@slowside123]

First I want to say that I know nothing about the car business. I am a small business owner of 20 years. Is possible to sell this car again (on his behalf) for a consignment fee? He would be gaining on your expertise in marketing the car. Perhaps even offer a sliding scale where ..... $1K would be the fee to sell down to $500 if it sold for less than say $12K. Also anything over $14K would also be part of the fee. i.e. the seller would get $13K best case and Adam would net somewhere between $500 and $1000+?

[@benji7001]

i think 14k is very good deal for car of that quality

[@dice268926]

U can tell they brothas

[@jerryking9333]

I had a friend who sold a 76 Trans Am with new paint, decals, tires, rebuilt 455, auto. This car had new brakes,battery. It was a really nice car. The father of this 16 kid comes back almost a month later saying that the car was a POS. My friend went out to the car with this guy and told him car had new tires, new everything and look at it now. Tires were bald, had some body damage,and engine had a noise in it. The father then realized his son lied to him about car. My thought was why would you buy your 16 year old son a high horsepower car. This guy left and no further contact. Graig was right always put on paper work "as is" no returns!!!!!!! .

[@melmontano5279]

I had a similar issue about 2 years ago when I stated my dealership. My first sale also. The person wanted to return a car because they killed the batery by leaving al the lights on on the car .SMH it was my fault rite ? Lmao. Good job tho I enjoyed the video

[@kapoweeone5567]

So you went above and beyond what 99% of car dealers (new or used ) would do in this situation. Being in car sales for over 48 years new and used and selling the car AS IS with no warranties and working at over 30 dealers in Ohio and Florida I would say absolutely that NO dealer would have taken this car back. You can go to sleep tonight KNOWING you did the right thing. I mean what would someone feel that got some type of warranty and paid extra for that like if dealers would take cars back because of buyers remorse. That wouldn't be fair would it?