We Tried All the Credit Card Concierges Here’s What I Learned

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American Express is known for their superior concierge; however, lately I feel like they haven't been as useful. So with my buddy ‪@AnthonyVenture‬ we decided to try the other concierge services we get from our other credit cards; such as, Mastercard's concierge and the Visa's concierge. Give them three simple tasks to do and compare each other of them against each other. And the results were very shocking and unexpected.
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Timeline
0:00 Start
0:18 Visa's Concierge Call
4:47 Mastercard's Concierge Call
8:13 American Express's Concierge Call
13:48 No. 1: Wait Time
14:57 No. 2: Politness
15:47 No. 3: Knowledge
23:21 No.4: Length of Time
#amex #visa #mastercard #concierge
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[@travisrauh]

As a former AMEX employee, this hurts my heart. It was never supposed to be like this and Mr. Chenault never would’ve tolerated anything less than the best.

[@CalbyNg]

Right! That's the reputation Amex has built for itself, but now they basically offload all the duties onto the consumer. Ooooo a former Amex employee? Got some good stories for us? 😃

[@TheCreditFrog]

Hah! What I took away from this video is that 1. I didn’t know Visa/MC had concierges - that work pretty well! And 2. Amex concierge sounded more like a sales call for them and their partners. Do you have Resy? Do you have Uber? Haha, that was great!

[@AnthonyVenture]

Right??? Amex is trash compared unfortunately! And only recently too since they changed it!

[@CalbyNg]

Oh for sure an underutilized benefit, in my opinion, so I’m glad we could introduce you to them! Ohhh yeah, that Amex concierge had Anthony raging at the end haha. Thanks for stopping by Stan!

[@Creditcardnerd]

Never used it lol

[@schoolruler2]

I felt kind of happy having both the Visa and Mastercard concierge services without having to pay an annual fee.

[@CalbyNg]

Right! Kind of insane, you can get better service for no cost 🤯

[@shadowblade232]

The Amex Platinum concierge has degraded a lot in the past few years. It's basically just a glorified Amex travel and Resy service now, very cookie cutter experience.

[@CalbyNg]

Honestly I think it may be even worse. They basically direct you to those services unless you continuously ask for a recommendation. I didn’t show it in this video, but the Amex concierge tried to get us off the phone until Anthony kept being persistent to get at least some recommendations. (That’s kind of why you see Anthony so frustrated in the video).

[@B1970TBronze]

I am shocked at the AMEX service and what they don’t do anymore, outsourcing most things. That sucks. I have been an AMEX member for over 40 years but have only used that service for concert tickets. Nice info guys. Thanks!

[@AnthonyVenture]

The War has started. This was a Master(Card)Piece.

[@Ritchie_The_CEO]

That’s punny

[@CalbyNg]

Listen, if it’s the best; it’s the best.

[@jimmyjames6492]

WOWZA! Very interesting. I've felt that AMEX service has been on the decline within the last year or so. This is just another example of that. Thanks for the info + great video!

[@CalbyNg]

Crazy how far they've fallen; especially like you said just within the last year, and now you kind of know why. Of course! Thanks for popping in Jimmy!

[@lewislouis6246]

This was eye opening and a great video with Anthony venture. I honestly feel like the anex concierge service should have been dq'd.....the average person is not gonna force them repeatedly to do their job & give recommendations. At that point its just a very clear dq. When they brought up "yeaaa, cause get that nice uber benifit every month" I was done......

[@CalbyNg]

Right! I can't believe all the different ways we had to ask for suggestions for activities. I don't think it was shown in the video but Anthony asked like 5 times, in different wording; it wasn't until the third transfer, as you heard, we were actually was able to get it done. Very disappointing. Appreciate ya stoping by Lewis!

[@levyx9901]

Would be interesting to see how they do with other major cities as well (Denver, Miami, Chicago, Seattle, Portland, ect) Or maybe even smaller cities/towns? Would love to see a video on that as well. Maybe even ask each concierge service to see if any special complimentary dining options are available and see what they can pull off.

[@meredithz4474]

I totally love Mastercard Concierge!!!!

[@Thecreditcardconnection]

This was 🔥🔥🔥. I had no idea that the $95 Preferred had a concierge that was so detailed. This was an awesome comparison!

[@CalbyNg]

Right! they were very detailed in the call; for recommendations though, I think they outsourced the concierge haha. Thanks Joe!

[@Ritchie_The_CEO]

This is going to change my entire world view. Are we really living in the darkest timeline? 😱

[@AnthonyVenture]

Abed says yes.

[@CalbyNg]

If they want to be considered the best they have to follow through 😬 haha. Thanks Ritchie!!

[@JuanGarcia-hr1wf]

Nice video Calby. CSR Concierge underrated. Was not expecting these results.

[@CalbyNg]

Thanks Juan! Yeah seems like Visa might be underutilized; excited to see if there’s a difference between Visa Signature and Visa Infinite. Honestly we weren’t either expecting these results either! Before the video we thought Amex, Visa, Mastercard. After the calls we thought Visa, Mastercard, Amex. After getting everything Mastercard, Amex, Visa. Pretty crazy ride!

[@fogrunr5075]

Great, fun idea you guys! 😄😄😄

[@michelehangey5726]

I love Mastercard concierge!!!! ❤

[@juanmeowmix1530]

Fantastic video, new subscriber here coming over from Anthony's channel. I now thinking of using the concierge in planning a trip. Thanks

[@CalbyNg]

Welcome welcome, glad to have you! We have better couches over here, haha. Yeah, definitely a powerful benefit if you get a good concierge person; hope you can get a good person too! Thanks Juan!!

[@adrianvilchis8113]

thank you for this information u guys

[@CalbyNg]

Of course! A very eye opening experience for us too. Thanks Adrian!!

[@richardadamek8228]

I love Mastercard concierge.

[@artiesopinion9135]

Great video🎉

[@CalbyNg]

Thanks Artie!

[@JonsCreditAndTravel]

Thanks for the video Calby. Interesting comparison. I think it would be interesting to call each 3 times each for a better sampling but nonetheless, good stuff. Thank you for sharing sir.

[@CalbyNg]

Oh for sure I will be contacting the Visa and Mastercard concierge more since this was only the first time I've done it. However unfortunately from the three years I've called the Platinum concierge this is on par with what I was expecting. Honestly I didn't expect much more from Visa and Mastercard; a surprise indeed. Thanks for being here Jon!

[@nysy97]

I could potentially understand if the Sapphire Preferred and Bilt card had mediocre or bad concierge services based on the level those cards are at, but the fact that they have basically chopped that service on a $695 annual fee card is crazy. Even though each service had varying degrees of success, it’s nice knowing that the representatives were polite and seemed eager to help. Iif the concierge service for the Sapphire Reserve (Visa Infinite) is different in quality than the Sapphire Reserve. Also, I didn’t know the Exorcist stairs were located there.

[@DoYouTakeCards]

I honestly think the biggest take away from watching videos on the different services is how much variation there is. Each service can be outstanding or total trash. If one company can hit pretty good nearly every time, they win.

[@AP_808]

What a great video idea! Solid video, gonna go ask MC concierge to plan my 4 year old daughter’s birthday party…I’m kidding…but idk if I hit a wall maybe…😅

[@CalbyNg]

Thanks AP! Definitely a blast making it; had no idea Mastercard was that insane. Heyyyyyy I wouldn't sleep on that! I bet you they could provide that or at least pretty good suggestions.

[@jasonfreilich866]

Add the JP Morgan Concierge to the competition that’s available with the Ritz Carlton Card. It’s on the back of your card

[@WhatsThePoints1]

Different from CSR?

[@jasonfreilich866]

@@WhatsThePoints1 that is correct! It is an in house concierge only for JP Morgan Reserve and Ritz Carlton cardholders. They rival the best concierges including the Amex Centurion.

[@BruceLeeCredit]

​@@jasonfreilich866just got the Ritz, and was wondering if the JP Morgan concierge was comparable to Amex. Wonder if they can get you into sold out restaurants, etc

[@CalbyNg]

Ooooooo I actually didn't know this!! I'll have to try it out. I think I have the perfect title "Testing the Best Concierges Based on Recommendation" haha. Thanks Jason!

[@BruceLeeCredit]

@@CalbyNg yeah i would love to see the JP Morgan concierge tested. Just got the Ritz myself.

[@keyKEYadventures]

Great video!! Ritz concierge for the win for sure

[@CalbyNg]

Oh man, I've been hearing the Ritz/JP Morgan concierge is insane. I would love to try it one day.

[@Xavier_ID.]

Don’t be suprised when you both end up in pop up jail 😂😂 great video! Love these hidden not well known benefits of all the different card issuers

[@CalbyNg]

I wouldn't be surprised if I'm in pop-up prison, haha. Thanks Xavier! glad you liked it, I hope to make more of these types of videos soon, so look forward to them!

[@ChaseYokoyama]

LOVE this video idea! 👏🏽 Are you still waiting to hear back from your Black Card application the other week? 😂 I'd love to see their concierge service thrown into the mix

[@CalbyNg]

Glad you loved it Chase! Definitely was not the way we were expecting. Ohhhh the Black Card? Uhhhh I think it got lost in Antarctica unfortunately🤣

[@itzreallyjordan1997]

This is deff a mind opener! We gonna have to give it a try. Y’all should do another with the main luxury cards to see if we should transfer to them like the Amex delta reserve y’all mention before. A lot of these benefits are suppose to make the Plat the king but seems their starting to water it down

[@CalbyNg]

For sure, definitely recommend trying the concierge services; sometimes they can come up with some crazy experiences. So if I may ask what do you mean by main luxury cards? Also unfortunately the Delta Reserve uses the same service as the Platinum 😬 haha

[@itzreallyjordan1997]

I would say Plat/Saph Reserve/ capital VX I may be looking for a Amex plat alternative also trying to give it till end of the year to see what revamps they come up with!

[@shawn.credit]

Interesting, I wonder if every Amex call happens this way would be a fun test to see many calls unfold. I’m sure there are still a few Amex reps holding the old Amex standards especially for premium card holders hmmm.

[@CalbyNg]

So I've called the Amex concierge over the years and at first I thought it was great because I didn't have anything to compare it to. Before they switched to GetYourGuide, for an itinerary they gave me a pamphlet you can usually find in those visitor centers. After that I called a couple of times to ask for activity recommendations and every time they pushed me to GetYourGuide. As for restaurants they've never been able to get me into anywhere that has no slots. So I kind of knew the outcome of the Amex concierge before making this video. What was surprising was how good the Mastercard concierge was. I never expected that quality of service from Mastercard. Like I knew Amex concierge was not that useful but I thought maybe it would still be better than Mastercard and Visa.

[@LukesPointsandMiles]

That video was great. Super interesting. Which cards come with the MasterCard Convierge?

[@CesarJoel]

I know that the Strata Premier and Bilt card has concierge service.

[@AnthonyVenture]

Yeah mann, just that alone makes me rethink the entire strategy of the Bilt card in a way. Haven’t use it much at all since getting it, but Mastercard World Elite might be game changing.

[@CalbyNg]

Thanks Luke! Hope you learned something! As for cards with Mastercard concierge, basically any World Mastercard or World Elite Mastercard. So the Chase Freedom Flex would have access to the concierge; which is pretty powerful, in my opinion.

[@parallaxggyt]

What about the difference between Visa infinite concierge vs just visa signature?

[@CalbyNg]

Would love to test that out in the future. At the time we didn’t think anything of it since the Visa call; I thought went fairly well. Those recommendations though 😬

[@aviationnine-tailedfox2216]

I don't think Amex concierge is that bad considering the fact that last time you called Amex concierge and ordered some flowers for your mom, and probably you somehow unfortunate enough to encounter a nuts phone CS.

[@CalbyNg]

Sooo I’m behind on making an update, haha. The gift my mom received wasn’t correct and kind of outrageous. It’s kind of hard to explain without visualizations but I’ll be uploading it soon.

[@aviationnine-tailedfox2216]

@@CalbyNg wow

[@pkmachinegun]

Awesome video, I’m more impressed with the World Elite concierge than anything because I see so many world elite cards on the market that are free. Now Visa I know yall called the Signature concierge, but wouldn’t the Infinite concierge of the Venture X/CSR be a more apples to apples comparison against the MC world elite and platinum?

[@woodzy883]

Visa Infinite cards have a dedicated concierge as well. I wonder if it is a better experience than the signature

[@CalbyNg]

I wondered that too! Would love to make an update. At time we didn’t think anything of it; the call was great we were excited. Until we actually got the recommendations 😬 Thanks Woodzy!!

[@woodzy883]

@CalbyNg ill be using the service this week, I'll relay my experience.

[@morita9625]

Do you think Amex would only serve the concierge service for Centurion cardmember than the Platinum cardmember 😢

[@crav5587]

You and Anthony should make a video regarding Yotta bank. I don't know how long this has been going on but I just found out some of my savings may be locked up after watching the Coffeezilla video. Considering you guys served as advertisement for them, I suggest an urgent PSA. BTW, great video

[@CalbyNg]

Right! It’s so crazy, it was functioning for such a long time until Yotta “revamped” their program. Honestly I didn’t know my funds were stuck in Yotta until yesterday (apparently it’s been like this for weeks). But for sure, I’ll be connecting with Anthony and hopefully we can get the word further out, so this situation can be fixed as soon as possible and you can get access back to your funds. Thanks Crav!!

[@crav5587]

@@CalbyNg Wow what a quick reply. Love how active and engaged you guys are with your community. This is why you both are my top two favorite credit card youtubers!

[@crav5587]

I honestly think its crazy how much Yotta has strayed from their identity. With all the new games they added, they're business model is becoming a place that encourages gambling rather than saving.

[@AnthonyVenture]

@@crav5587Let’s go Crav! Absolutely, it really sucks that they literally are going against the very premise it was founded on, I can’t believe they even pivoted like this and it’ll be their downfall.

[@CalbyNg]

@@crav5587 I try, haha. I am a little behind but hoopefully I'll get to all of the comments I'm lacking on soon! Thanks Crav, that means a lot to me!

[@jeffreywilliams9220]

Let’s go 🤝💳🔥🔥🔥🔥🔥

[@CalbyNg]

😎 🔥

[@adrianvilchis8113]

9:21 hahahahhahahahah

[@CalbyNg]

That was in real time, haha 🤣

[@Ritchie_The_CEO]

Calby, you’re probably the only person who’s been to The Exorcist stairs but won’t watch the movie. 😂 (If you’ve gone. You didn’t say but I’m assuming.)

[@ab3040]

Does this mean Visa Infinite and World Elite MasterCards would be better?

[@CalbyNg]

Definitely seems like they have a leg up; but it depends on what you want from a credit card in the end, in my opinion.

[@mattmyers30]

I swear Platinum concierge is so mid

[@CalbyNg]

Especially compared to Visa and Mastercard! I feel like I didn't know what to expect when it comes to a concierge; but now I expect better, haha.

[@Milkinporsche]

I agree amex plat concierge is a hit and miss.

[@CalbyNg]

That could be the case; however, it seems to be a policy change that prevents them from helping with some of those tasks we tried to get them to do.

[@AnthonyFinAtlanta]

There’s one more thing you didn’t compare them against, Chat GPT!

[@chrismarcus3058]

what's up with the George Michael doppelganger?

[@CalbyNg]

I like having him around; however, he doesn't drop dis-tracks. So that's a negative.

[@chrismarcus3058]

@@CalbyNg 🤣🤣🤣🤣

[@chinaberg]

Ben Chilis is just a chili dog.

[@CalbyNg]

Haha! I think it's just a thing known in DC like mumbo sauce. Just a tourist thing to try.

[@CesarJoel]

Mastercard FTW 🙌 Interesting and fun video to watch Anthony!🫵

[@CalbyNg]

It was such a shock!! Thanks Cesar!