What happened when Rolex Serviced my watch!

[@farangtravels3956]

If you damage the crystal like this make sure you pull out the crown to stop the watch immediately preventing damage to the movement.

[@city1962]

Once it’s done, it’s too late to pull out the crown. The damage is already done. It’s just a fairy tale saying pull out the crown. It will prevent FURTHER damage, but ultimately too late.

[@farangtravels3956]

@@city1962 Really 😮

[@heiner71]

@@city1962 , I disagree. The longer you have chunks move around inside the watch, the higher the chance for the chunks to get trapped between wheels etc.

[@paulbonaventura4969]

Pull out game is weak here

[@bertraminc9412]

Well you could pull a shard of glass through the watch with the crown flanges. So which is better.

[@litan114]

MORAL OF THE STORY: DONT SWAP STRAP OUTDOOR - DO IT INDOOR / SITTING ON A COUCH

[@therascals8237]

Or do it over a thick blanket at least 😭

[@Brajin1]

Yes change straps in a safe environment 😂

[@leemartin2978]

Or take out an insurance policy ??

[@TrustMeIKnowEverything]

That is a retarded idea ​@@leemartin2978

[@AK_1971]

Just don't change straps

[@broken_vet130]

My thoughts… make sure you have a KZbin channel with 315k subscribers and you too could get it back in two weeks too 😂😂

[@broken_vet130]

P.s fantastic vid as always 👍

[@JamesDCornette]

Serviced my Milgauss @ $300 and 2 weeks as well from Switzerland from Boston, MA, USA.

[@Jlingsw]

@@JamesDCornette 300$? Shipping and insurance alone would have to be close to that

[@RocketDog73]

Rolex service centre in the UK this summer was very quiet. I sent mine in due to a manufacturing defect (a fibre on one of the numbers on the date wheel) and they said the current turnaround at that time was 10 days.

[@Betheball1966]

3-4 months for my Polaris. Have a word on my behalf pls Adrian😂

[@iancanty9875]

I had my blue dial Tissot Powermatic 80 Silicium about 10 months. I bought it brand new for £675. I wound it up one morning to find the winding rotor was spinning around with every wind of the crown and it felt really gritty. The shop I bought it from sent it under warranty back to Tissot for repair. I got it back about 5 weeks later. They had repaired and fully serviced it, and to my surprise they extended the warranty by another 2 years. I had the original Tissot watch box but the shop also gave me another box with a little cushion inside, because it’s a nicer box. To my surprise I was also given a smaller Tissot box, which I don’t know about until I got home. So, along with the service, repair and 2 years extra warranty, I also got 2 extra boxes, as well as the original. Now that’s what I call service.

[@TBagr]

I love my 2023 Tissot T Touch

[@mudemmeonick]

That's how you know how Tissot is a cheap marketing brand. 😂

[@user-or9cj3vk6t]

Tissot PRX Quartz, Frederique Constant gold Business Timer, M5610U GShock, Rolex Pan Am Albino GMT

[@Piper1017STP]

I had a similar experience as you. I cracked the back glass on my PRX Powrmatic. Took it back to the jewellers they sent it over to Tissot and around 5 weeks later I got it back with a new little box l, fixed, serviced all with no charge👌🏻

[@Lonewolf-kw8gg]

I bought my Tissot PRX chrono new March 2023 and within a few days of owning it the chrono feature stopped working, I returned it under warranty to the supplying dealer who sent it back to Switzerland, it took roughly a month before it was returned and according to the dealer Tissot replaced the entire movement, it also came with a new box and a Tissot branded travel pouch, the factory also issued me with a new warranty/ service card. I was very happy with both the dealer and Tissot's service, I've been wearing it regularly since and run the chrono feature a few times each week and so far it's running great.

[@markslowen1411]

IN 1984 i bought an extremely used and abused submariner steel - i sent it to Rolex and had a full rebuild done on it - it came back looking like a new watch it was incredible- the bill was £980 - I still have the watch to this day working away ❤

[@mickyfinn7969]

About 4 grand today for the service . How much was the watch to buy back then second hand ? I’m genuinely curious.

[@VRStoned1978]

about 30% more than inflation over that time spand

[@David-yd6ur]

@@mickyfinn7969 3,101.00 GBP would be closer according to the Bank of England's site.

[@David-yd6ur]

@@mickyfinn7969 £3,101.31 according to the Bank of England site.

[@maxthelab8457]

In 1985 my Mum bought me a Cartier watch for my 21st Birthday which cost just under £1K, they are £10K now so that service/rebuild was really alot of money then ( I also bought a pad for £39K which today would set you back £550K..........scary eh?). BTW the watch has been on my wrist every day since new.

[@martynmcclure7121]

I had a Breitling serviced for the first time since 2007 recently. Full service and polish, plus new crown, £556. A lot, but it came back literally ‘as new’. Would recommend

[@pauln0371]

Which model do you have?

[@martynmcclure7121]

@@pauln0371 A 2001 Colt Automatic II - white dial. A17350

[@maxpower5260]

Breitling services are superb, had 2 watches sent to them after heavy usage. 4-5 weeks usually and they are like new. Price is about the same as Rolex where I live..

[@hanzohanzo1639]

Breitling is 💩💩💩

[@smOOdiebOOdie]

@@hanzohanzo1639clown.

[@timmanion7459]

I just got my Rolex Submariner 5512 back from Rolex. They did a full movement service , but I requested absolutely no polishing. They cleaned it thoroughly and a complete disassemble , clean , and lubrication and adjusted . They only buffed the crystal. I bought that watch in 1968 . Absolutely beautiful job they did . Almost $ 1000 , but worth it .

[@KennethKent-m3p]

I’m waiting on my Datejust, and I’m expecting a bill of $1000 or so.

[@nitroxhockey7786]

@@KennethKent-m3p speaking from HK, i recently had a quote of HKD6000 on my Datejust 16234 for disassemble, clean, lubrication, polishing and adjustments on the watch and bracelet. Hope this gives some perspective. Cheers!

[@UAL320]

Which Rolex center was it? I keep hearing they don’t service the vintage models….

[@KennethKent-m3p]

@@UAL320 Atlanta, Georgia. Mayors is the major AD in the area.

[@KennethKent-m3p]

@@UAL320 Mayors in Atlanta, Georgia. We don’t have a ton of ADs in the area, but they sent it in the first time and were great.

[@danielmelendez9943]

I har my watch serviced in NYC on Nov 2017 and the watch took 4 weeks to get done. Keep in mind my watch is a 2005 Coke GMT 16710. The crown broke, i assume i may have hot the crown again something on my daily commute and the watch stopped working. Went to the Rolex Service center and while they were very nice to take the watch and service it. I too, made it clear, i did not want my watch polished. $840 later my watch came back working just like when it was new. I never had it serviced in 12 yrs of ownership. It has been running consistently keeping time. The technician was very thorough and knowledgeable to explain everything.

[@Dartholit1]

That’s honestly a very competitive service price, considering all they worked on. As for the scratches for me it depends if it adds to the story. If I tripped over my frenchie in the morning and scratched up my explorer I’d be pissed. But if it was cool hiking story I’d feel more connected to the watch as it gained its scars doing what it was designed for. I hope that makes sense.

[@markr3926]

Don’t think I have ever seen anyone as rough with their watches as you. When you put the watch down, or rather slammed it on the table, to pick up your enveloped I literally winced. Part of me wishes I could be a little less panicky about my watches but you!!! Jeeze! Would surprise me you said you swat flies with it.

[@96kyh]

He did a minor drop test. (Minor compared to a G-Shock)

[@firminshepherd4834]

Most surprising thing to me was how good the watch looks on various straps. Good old Adrian, knows how to market straps! Love it.

[@joeballo6491]

come on, bracelet is the way to go. this ugly straps lol

[@jimlittle5769]

@@joeballo6491 mine is never coming off the bracelet.

[@Vox-Populi]

I sent my 1999 Omega SM Pro Chrono to Switzerland for a full service. Hands, springs, gears and many other parts, then polishing. $950 and 4 months later, I got my watch back and was blown away at the difference! They also included a pouch with all of the replaced parts, and they warranted the work for one year. The watch is running at +2 seconds a day. I never thought I would spend that much money on a full service, but for a super sweet Omega, it was worth it.

[@forgettmenot]

these kinds of 'TMI' videos on watches are what we all need more of!

[@geoffwyness2645]

People think that their watch is “sent” away to Rolex for service,in fact most long standing AD’s have all the machines & gadgets from Rolex in the jewellers plus an member of staff who has gone on a course to enable them to do the work.The 2 ADs in Edinburgh namely Laings and Hamilton and Inches being cases in point.

[@maxsplaining]

It's great to finally learn about the servicing process, Adrian. Thanks for peeling back the 904L steel curtain!

[@ryanafloyd]

Your transitions on these latest videos, like the Black/White Speedmaster ticking and the bracelet-to-strap quick wrist roll in this one, are just insanely good! It's mind blowing how smooth those are.

[@chrisbrown6494]

My first thought when I clicked on video - "I hope he hasn't changed the dial and bezel", you definitely made the right choice.

[@TrustMeIKnowEverything]

@chrisbrown6494 bezel don't chanel but it's a modern rolex. Just change the dial ffs

[@davidliu323]

@@TrustMeIKnowEverythingidk i think it’s cool to have a scratched up dial because who the heck else has ever scratched their dial? super unique story!

[@TrustMeIKnowEverything]

@davidliu323 lol yeah so cool. 🤡

[@harrymartin684]

​@@davidliu323 It would eat me up every time I looked at the watch. I'd have to sell it.

[@francoisrautenbach270]

I have a Tudor and went to Rolex in Shanghai as Tudor in Shanghai doesn't have a service centre.... But I got the worst service ive gotten in my life there. Staff members laughing at my questions and talking behind my back whilst I was waiting. Little did they know I understand Mandarin. Took a picture of her name tag, she was called Cindy. Made me feel like I need to throw my Tudor in the river and go buy Omega.

[@shanghaiffgg]

Had they known you speak mandarin they wouldn’t have behaved like that

[@jesselivermore4318]

A classic, some kind of chinoiseries..

[@mudemmeonick]

My dude, Tudor is a meme brand with shelf movements. A literal cashgrab brand that lives on due to uneducated consumers. Everyone that knows better laughs at someone owning a tudor.

[@shanghaiffgg]

@@mudemmeonick a little insensitive there my friend. I own a number of high end watches and wouldn't laugh at anyone owning a Tudor especially someone taking pride in it and having it serviced. We all start somewhere.

[@kimcoulter806]

@@shanghaiffgg you saved me the time in responding to that dumb*ss. TY!

[@gregmorelli1124]

I’ve had my Sub completely overhauled, replaced parts etc, twice, it came back in literally brand new looking condition both times. (A bunch of parts, crown, crystal, bezel, jewels to name a few) I’ve had it for 20+ years, and couldn’t be happier with both services, condition etc. I understand the character of scratches etc as a part of my story, but look forward to building new character….again… Ps they also clean and oil reseal, and replace worn parts like the worn out jewels as well).

[@bhjgdwystd]

Had my sub for 24 years, one service around 10 years ago when I dropped it onto a stone floor and had a similar situation to Adrian with the glass etc and the second service done this year. I’m in Switzerland so local, was just over CHF 1000 which is around GBP 850. Service took 2 months. Still ok and runs and looks like new. I didn't get the case or bracelet polished though, memories and all that!!!

[@gregmorelli1124]

Yeah similar to me, also I forgot to mention had the bracelet replaced, it was stretched. I used to run with it back in the day. Have mine 29 years now. About $800 US for the bracelet from what I remember.

[@Hilighted]

Was it serviced at the Rolex store or was it sent away? I would have replaced the bezel for sure, and the cost for the dial and handset isn’t really that expensive considering the value of the watch.

[@thecodfater3748]

"Ps they also clean and oil reseal, and replace worn parts like the worn out jewels as well" NO WAY. They do the service during the service? Who would have thought, eh?

[@gerardfricot3009]

Was it done at a local store or sent back to Rolex. My Sub needs a recondition after 20 years

[@David-m8z]

FYI… I’ve only been interested in mechanical watches for the last 4 or 5 years. I’ve watched tons of videos including all of yours. After watching your explorer videos I decided that was the watch for me. I struggled with getting the 36 or the new 40 mm. After a long wait time I finally got the call. I now own the 40 mm explorer and it’s PERFECT on my 7 1/4 inch wrist. I must be extremely lucky because after a month and a half it’s only 1 second fast. I couldn’t be happier and Ty for the recommending this Perfect watch 👊🏼

[@BarkandJack]

Thanks so much for watching David, and huge congrats on your 40mm Explorer. Such a great watch!

[@duck853]

Right call on keeping the dial. Love the marks and scratches between the twelve and two. Agreed on the patina and character, I scratched my bracelet almost immediately at my first day at work. My heart didn't even sink. More like, "It's mine now".

[@RobbieB2606]

Agreed, I scratched my treasured seiko on day 2 and I didn't mind at all - it meant I could pick it out of an identical seiko line up if I needed to!

[@ivankerr3570]

Your a complete knob

[@LastNineBreaker]

I used to care about outside scratches on the case until I saw more and more vintage watches that used to be polished. Over time all the scratches made them looked brushed. That gave me peace of mind of what mine will look like in the future.

[@rowluxillusion5235]

reminds him not to be a muppet and change straps over some rocks while trying to take yet another "wrist shot"

[@daviskites]

I have the same watch. 2020 version. I wear mine most of the time and cherish every dink and scratch. I would not have changed the dial either. Great video. Thank you.

[@haourss]

Excellent end of story. Awesome customer service in all corners, communications, time, and cost. Happy for you mate.

[@landandair2179]

Quite surprised with the cost not bad at all

[@BowlOfSalmon]

Thanks for the follow up. So many horror stories. Cost is better than I expected. You think you got a better treatment because they might (probably) know you ? (Not talking cost , just in turnover time and guidance)

[@therascals8237]

@@landandair2179 still that’s 770 pounds he could’ve used on something else 😭

[@LanguagesWithAndrew]

Yup, really not bad at all. I'm also not surprised at the cost, as my dad has a DJ that he's just recently had serviced.

[@gfxdaddy]

@@BowlOfSalmonLike another commenter here, I had my Milgauss serviced in London under warranty: watch was back on my wrist in three weeks. I had opted out of any refinishing too.

[@Not_me9791]

same year... maybe because they knew him (as youtuber..)?

[@chimpychimpbos3004]

The transition of the strap footage was so good

[@Andy-ri1ns]

I watched two unskippable ads for this Adrian. 😂😂 Very worth it - congrats!

[@Lintybaybay]

Great video and this is the type of consumer advice that I crave. Brilliant… more like this please!

[@djamesthree]

I respect a well worn watch and this owner’s decision to keep it original. These marvellous devices (especially tool watches of this sort) are meant to be enjoyed and clearly this one has. Good on ya for keeping it original.

[@dannyg6592]

Good episode. Rolex service is first class, I had my 34 year old Day Date completely overhauled by Rolex and it now looks and runs like a brand new watch. If that had been my Explorer, I would have had Rolex change the dial and polish it. But to each his own. Love your channel. Cheers!.

[@ravusursi893]

That is a very quick turnaround for a service. I left my Omega Seamaster 300 GMT with an Omega boutique for a service and was quoted 12 weeks. I’m wondering why there is such a disparity.

[@jacobrich7785]

Really appreciate all the types of content and background knowledge you provide !

[@RedDeadRestoration]

Glad to hear it´s back on your wrist for more adventures 👍

[@therapiststeve3294]

So I guess we're not going to see Adrian's watch on David SW listed as being in "Excellent" condition.

[@timchan334]

Still will be excellent condition in other dealers 😂😂😂

[@BarkandJack]

🤣

[@adrianpineda621]

I purchased my Sea Dweller in January 1987. I had an off on my motorcycle in 1993 and had a similar outcome of a broken crystal. I had it rebuilt by Rolex and as of October 2024, it continues to be one of my most worn watches. After seeing your video, I think it’s time for a rebuild. Thanks for the reminder.

[@blaineadams9986]

I like that you have your Explorer 2 back in running condition. I to have an Explorer 2 white dial on a Bark and Jack gray strap. I like that you chose to keep your watch with your life scratches.

[@bobbywatchaddict523]

The biggest “advantage” of the bracelet is that using it decreases greatly one’s chances of dropping the watch onto a rock while changing straps. I’m so happy you have your watch back, and it’s whole and ready to go. I’ve had 3 or 4 of my Rolexes serviced by the Rolex-Dallas Service Center, and have always been pleased.

[@dukes70]

If you’re going to wear a watch daily to the extent it gets that scratched then I wouldn’t have polished it either. You’ll get it scratched back again in no time!! I sent my Daytona for service (only movement, light bracelet polish) to Switzerland right before COVID and that took 6 months (Feb-Mar 2020) to get it back but understandable. Thanks for sharing!! 🎉🎉🎉

[@steveHaskins-x2u]

Noticed you set the LA to 55, thought the new Rolex movements were 53 degrees?

[@BarkandJack]

I’ve seen reports of 3235 lift angle being updated to 53 from 55, but haven’t seen any info on the 3285 being updated to 53 from 55.

[@p.a7775]

I think price was very reasonable considering the damage and its a rolex. I would of had it polished but that's personal choice. Most significantly I usually never like straps or natos on anything but that green looks absolutely stunning!!!,

[@JustLikesWatches]

Pleasantly surprised at that turn around time and cost actually. Would I have changed the dial? No idea tbh 😅

[@canonmanmart]

I'm glad you are satisfied with the service you got from Rolex. My first thought is that the service was so fast and reasonably priced because you are you and well known in the Watch community. I have also heard my share of Horror stories about Rolex service.

[@davidconnelly]

Absolutely reasonable price. I was screaming £1,200 at the screen for the first three minutes. I think you got a good deal. Good job, Rolex.

[@johnparnell8571]

Adrian, as it's your everyday watch, minor knocks and scratches are inevitable. If you had had the case refinished like new, how long would it stay that way? Not worth it. Having the dial and hands replaced would lose an element of originality of the watch. Different matter if they were noticeably disfigured, but I struggled to spot damage to the dial and hands. Overall, you made a good call on this repair, and thumbs up to Rolex for being so comprehensive in the service they provide. A quality watch like this deserves to be serviced / repaired by the maker.

[@Steve.Hodges]

Not a premium watch, but Hamilton replaced the crystal on my Khaki at no cost. 😀

[@robdixon5016]

I like that you kept the watch with the nicks and scratches. It does add character and tells your story with it.

[@weepair2]

It is quite difficult to feel sorry for those with more money than sense.

[@equaliser2265]

Good job, I had my Jaeger-LeCoultre vintage 1950s automatic engine 481, fully serviced, disassembled, replaced crown, glass, polished the hands (not too much) new JLC buckle, soft polish of the 18ct Gold case, took 12mths, and head office in Swiss, £1400.

[@LlyleHunter]

That sounds normal for a JLC

[@alessandrobaravelli6036]

When I serviced my date at hausmann in Rome the refused to provide me with the sort of final invoice Adrian shared with the breakdown of what was done. Not all Rolex authorised dealers have the same standard. Stay away from this particular one in Rome Italy.

[@bobbydazzler1780]

The place he went to is opposite Harrods in London. If you can’t get a professional service there then there’s no hope. Other Rolex outlets should offer a similar level of professionalism but lesson learned - I’ll be visiting London with my pieces in future when the time comes.

[@thecodfater3748]

@@bobbydazzler1780 Harrods? He went to St James's square service centre.

[@flipmode45]

I had my Polar 16570 serviced last year. It was sent you to RSC from local AD. Good experience, I told them full service with NO POLISH AND NO COSMETIC CHANGES and they followed that perfectly. Watch came back running perfectly and still scratched.

[@GMarco-qc2dp]

I was a little depressed this morning but I watched this video that KZbin recommended to me and I couldn't stop laughing the whole time. Sometimes it's good to take a step back from your problems and see that there are people worse off than you who have completely lost their way in life because of materialism and the worship of objects. Thank you for this breath of life.

[@hellper198]

I always thought that Rolex had a flat rate for a service which included "everything" whether you want that "everything" done or not. Did Rolex let you keep the parts they replaced?

[@rnunez70681]

I thought ir was gonna be well over 1k, not a bad price at all considering what they did!!

[@stevenplayford8223]

Its nice to see content that is about the long term enjoyment of watches. I love those stories of lives lived well with one great watch.

[@cliffwheeler7357]

I have a total dislike of NATO watch straps. When I look at my watch to check the time, the last thing I want to see is that ugly fold of whatever material the strap is made of, sticking up close to the top of the case. Absolutely hideous. The Oyster bracelet is an engineering and design masterpiece, why anyone would want to discard it for a NATO strap is beyond me.

[@Lintybaybay]

Agreed. No nato for me. We ain’t in the army, F*** it off lol

[@romanustin]

No one cares.

[@bowedonut22]

Yapping about nothing

[@Rambo4President]

actually, we do.

[@DavidWilliams-zn2nc]

😂

[@DannyGartside]

Hi Adrian, glad to hear its all sorted and likewise I'm impressed at the cost too...i was thinking it'd be north of £1000. On another note, that army green strap is awesome...well and truly up my street!

[@hammalamiri12]

This is why I dislike micro brands / grey market for items that require service / maintenance. If I’m buying an unnecessary emotional item I would rather spend a bit extra and get that warranty / service centre / AD network.

[@ericdhadden]

This is one of the most underrated comments. The servicing component is huge and micro brands just can’t compete with that.

[@spencereagle1118]

Where exactly did you take it? A shop? A specific Rolex service location?

[@Pookie2533]

I need to send mine in. Pray for me 😢

[@WatchClyde]

It says a lot that we have to pray before sending a watch to Rolex for service lol

[@Pookie2533]

@@WatchClyde it's crazy when I can get my truck serviced for £300 but a quote on a 16750 is £1050 from my local authorized dealer.

[@soumyonath911]

@@Pookie2533try getting your truck completely overhauled then see the price

[@LRSTGS]

I've owned a Rolex with a 3130 since new in 2008. I've never serviced it. It's still accurate to around 10spd. I generally don't service my watches unless there is a problem with them. The minute they start to keep time poorly or feel inconsistent when winding, I take them to a watchmaker. I've collected for a long time, and since KZbin I've seen a growing trend for talking about servicing watches, when in reality most don't need to be serviced as regularly as brands or KZbinrs suggest. Obviously...do what you want with your own watches, but that's what I've always done with mine.

[@Robuusje33]

@@Pookie2533 What's crazy about that? Your comparison really doesn't hold. Does you car repair shop completely dismantle the car, clean it with ultrasonic fluids, remove all dents including a polish, reassemble it and put it on test for five days for £300? It be more like £3,000 if they did. And that's even without saying that your car requires that £300 service every year, whereas a Rolex watch will run for another 12 years on a £1,050 service.

[@kylelundy7870]

I was curious to see what actually happens when sending a watch for a significant boo boo like this. I believe the price was totally reasonable, the turn around terrific, and the customer service first class. I don't want a similar accident- but if it ever happens I feel better about the outcome now. Photography & filming were SO Great on this video! Well done.

[@adamethancrow]

Nice to be a watch influencer when you send in a watch - gotta think it speeds up the process. Although I could be wrong - 😂😂

[@justinhamill954]

Absolutely agree. I sent my fiance's watch to be fixed under warranty. My AD did not give it back Us in a nice travel case 🤔😢

[@justinhamill954]

I wonder if that's because it was under warranty and I spent no money. I don't know. What's your thoughts?

[@richardbrown8099]

​@@justinhamill954My tudor gmt was running bonkers fast, had it repaired under warranty, and it came back in a lovely Tudor pouch. Omega give you a nice red travel case.

[@ptvfr800]

Good result Adrian, this is in stark contrast to my attempt to have the cracked crystal replaced on my fathers 1987 gold quartz retirement watch, I handed over to the Seiko dealer who sent it off to Seiko Australia. Three months later it came back with a note stating that they were unable to make the watch work again!! I don’t often swear in public, but I did on this occasion as the watch was working perfectly when I handed it over! at this point I think the jeweller actually pooped his pants and disappeared with my watch out the back of his shop, to return 5 minutes later looking very relieved and announcing that the watch was in fact working perfectly! however it still had its cracked crystal..

[@Gerryb92]

@@justinhamill954 Did you send it in via an AD or take it directly to Rolex

[@kimcoulter806]

I’ve had two of my Rolex’s serviced a little over 10yrs ago but may never do so again. Nit because I received bad service but because of the things I’ve learned about servicing since. Glad it worked out really well for you. 🤙👊

[@philipmo4609]

“Mr. Barker…”

[@MementoMoriRE2]

I agree with you, I would not have had the dial replaced. I have the same watch, I wear my explorer 2 everyday. I never take it off, as a tradesman/engineer I get into a lot of dirty, rough jobs. My first scratch on the dial was the worst, But I have grown to admire them. As it reminds me of that moment in time and why I originally purchased this watch in the first place. To be my everyday tool watch that I can carry throughout my entire journey in life and when I’m gone pass down to my son. And believe me, the amount of abuse this watch can take is a true testament to its quality and investment value. All the scratches and future scratches tell a unique story. To anybody watching who are working towards acquiring an explorer 2, I can’t recommend it enough. I can’t get enough of this watch and now have a one watch collection haha I don’t think I’ll ever take it off. Just my 2 cents thanks for sharing this video Adrian.

[@jonhamilton5789]

When I broke my Casio I just threw it away and bought a new one.

[@wisamal-hakim5531]

Good decision Mr Barker. Very informative and helpful. I like how they broke down everything. The need to change the date disc because of tiny scratches and possible paint coming off is great. That attention to detail and keeping it transparent is confident boosting

[@michaelhamilton812]

That's not a bad price for the service. And quickly done. That service pouch is a new one! Nicely done.

[@charlesflint9048]

As one who needs an Explorer serviced, I was relieved at the cost. Thanks for that!.

[@michaelmotteram1682]

I sent my Tag Heuer in for a service and asked for it not to be polished or fix any scratches as they all meant something to me, it came back so shiny it’s now not my watch I was furious!

[@Franzino]

Horrible!

[@roberthorton2744]

Fascinating video I have a Datejust as a retirement present to myself It needs a service and your experiences have convinced me to stay with Rolex and not farm it out to any other watchmaker Quality costs but this is worth it Also love the travel case, warranty and the guarantee card 😊

[@DjD1MAH]

carefull might blow up

[@AndrewJB]

Glad you didnt get the scratches/dents taken out, it adds to the watches story, love reading threads online of 50/60's watches that are absolutely battered but have so much story with them.

[@cbimage]

Cool rundown, Adrian. I'm glad that you're pleased with the service from Rolex. And the price . . .

[@Andrew-ku8du]

excellent update! Sinn currently has a 6 MONTH eta for servicing so it is surprising to hear Rolex had such a quick turnaround. Glad they were able to get ol' girl tuned up and back in the rotation.

[@jpadiver]

Glad your Explorer II is back with you, there’s always a small hole in the back of your mind when a watch in your collection is away being serviced… and a feeling of satisfaction knowing it’s been professionally serviced at the OEM upon its return. I’m capable of servicing my own uncomplicated watches but still prefer to send them to the AD for maintenance if they’re relatively young.

[@fire_watch7735]

Is that the correct lift angle? I thought it should be set at 53 degrees? Cheers

[@speedyfett6528]

I just got my explorer 2 black dial fully serviced and dial changed to polar at Rolex and the service was great and it’s nice to have the nfc card and warranty. I got the same discount by telling them not to polish the case. Congrats on having it back so soon.

[@mauriziograndi1750]

Good to hear that Rolex care the utmost about their creations. Others high end watches do likewise. My 1974 Rolex sit in the original box since 1988 after the last service because for me is a trade off between pleasure to wear it and safety. Instead my old G-Shock roughness and precision compensated well for that.

[@nolangaudreau]

Very important, if you ever drop your watch and break the crystal, pull the crown out to stop the movement!

[@spencereagle1118]

Good advice.

[@user-mp5ww2bt7q]

Wow! I find the service charge high. I got my sub date for my 40th birthday. Let’s say I follow their every 10 year service recommendation, and live til I’m 90, I end up paying 30% of the purchase price in 4-5 services, this is ignoring the fact, that Rolex of course over that period are likely to double the current charge. But I agree, I would only bring mine to a Rolex dealer for service/repair too.

[@alimyk]

Literally nearly messaged you about the status of your Explorer yesterday! Great to see you’ve got it back. Pretty reasonable I’d say. Bet you’re happy to have it back! Another set of memories added to it. Enjoy.

[@TheApacheTrail]

lol literally

[@deech2086]

Reasonable cost for service, less than I expected. Great call keeping the dial. Watch has too many memories and will 'most likely' never be moved on from.

[@andrewallen9993]

The 12 inch buffing wheel on my bench grinder threw my Vostok Komandirskie GMT onto my workshops concrete floor whilst I was polishing some scratches from the bracelet. It cracked the 3mm crystal in multiple places to a depth of between .5 and 1 mm. Its still waterproof and now loses 20 seconds a day instead of 1. I didn't need to have the factory repair it of course and I re regulated it myself to +3 seconds a day.

[@scottbertelson352]

Thanks, Adrian. Confidence that Rolex stands behind their product, and while not inexpensive, but within the luxury space it does represent a value.

[@alexsystems2001]

I broke the pip off my sub almost 2 years ago at work. I repair equipment. My watch had about 3 months left under warranty. The movement was covered under the warranty, so they serviced the movement while it was in for free and the pip replacement cost I think a little under $200. I didn’t have any polishing done, I agree, little defects add to the character of the watch. I got it back and I was very happy, all was right with the world again.

[@craiglinke8206]

Glad to hear the watch is back on your wrist and it didn’t take very long to repair. Wear it in good heath. I agree with you that leaving the dial and the case scratches was a good decision. It remains unmistakably your watch

[@samzerafa3185]

A well executed video on a subject no doubt all here wanted to see and hear of your results! Love your honesty when discussing the results from Rolex and its costing. I wonder if Omega will be the same when my 3861 eventually requires a service and God forbid any accidental mishaps !!😮

[@Hortidave]

Very surprised with cost, great call not changing dial.. still have my ‘99 dial I bought after your video couple years back.. great to see you doing so well 🎉🎉🎉

[@David-mm5vl]

Sounds like a very similar experience I had getting my dad's 80s Datejust restored as a Christmas gift. Only complaint I had was that there was not an option to upgrade the crystal to sapphire which was something my dad wanted. Other than that it was a very pleasant experience. His needed a bit more work as it had water damaged and he wore it doing everything from working on his cars to date nights out with my mom for 30+ years. New dial, hands, bracelet, bezel, crystal, movement work, and case work was around $1200 USD.

[@whamilton]

Love that you only got the "necessary" repairs done and that you kept as much original as you could. And that Rolex offers that as an option - one of my fears about getting my 112266 serviced has been that they'd polish it and replace the bezel and that in turn I'd lose so many of the "stories" of the watch that make it so dear to me. Very glad to know that's not the case, and to see that you've got your watch back with all of the memories still in tact. Cheers!

[@TheWatchBros]

Not a horrible bill. Had a similar issue with my Yachtmaster and like you was surprised that it wasn’t as heavy of a bill as I had expected. Great call on keeping the story of the watch by not polishing or changing the dial, creates character and imo adds charm. Cheers-Mike

[@MrCheesetastic]

Got the call for the black Ex2 a couple of months back. This has been the only Rolex I've wanted from the current line-up apart from one day getting one in polar white. Thanks for sharing the service costs. While expensive, it's also reassuring. Congrats on keeping the history of the watch intact with scuffs and dings. If it gets handed down the family, those marks will be cherished one day.

[@HerringtonLives]

Quick thoughts as the owner of a Polar 226570. Service and replacement wasn’t just reasonable, it was cheap in price. Agreed on the choice to not change the dial, but my OCD would constantly look at the scratches. Still, the choice you made was correct. If you’re not changing the dial, then definitely don’t polish. If you were changing the dial, I’d polish. You can’t accept one part of the watches story and not the rest.

[@Johnny_TPE]

I got my explorer 2 16570 from service. Complete overhaul, polished and a new bezel. I paid a little over 1000€. I must admit, it looks like a completely new watch. At first I had doubts because of the price but now I understand and very happy with the result.

[@Brajin1]

That’s a good price for the service. Especially with the amount of components they serviced. Also I love how smoothly you took the bracelet off. Rolex/tudor bracelets are fitted on tight. It’s always a pain with a single spring bar tool.

[@OLMmedic]

Awesome follow up Adrian!!! I would have thought more as well. Glad you did not polish it. Looks great. The wear shows you love it!!!!

[@robpreston634]

Great Video Mr Barker ! So glad it's back in your possession. I would have swapped the dial out as that one aspect has a high determination of the value of the watch. You have the scratches to which definitely adds to the character, but in the future, if you fall out of love with the watch, you will take a huge hit in value with a damaged dial. Just my opinion.

[@neill707]

Thanks for the candid breakdown of the work. Really informative and breaking down some of the myths out there on a Rolex service. Top video!

[@Twodaae]

I took my Sub 14060m to the Rolex Service center in Singapore, and they quoted me a service cost (without any parts changes) started from $1100 SGD and it would take roughly 3-4mths before it came back. My 14060m is currently 24yrs old, so it was due for a service, however knowing how many parts would have to be changed to ensure best running conditon, i took it to a local watch maker, and i got the service and part changes for $500 SGD all in (including a 12mths watch service warranty) and it took a week. Curious to know how much it would cost to service Rolex watches and downtime it would take in other countries.

[@WristwatchWorkshop]

I think keeping the dial and the scuffs is the right play, because of the two options available (keep/replace) the latter is irreversible. If you do want to move it on at some point, the replacement option is still open to you, but the keep-as-is option is only available once.

[@JerryBauer-r5f]

I am a big fan of keeping the character of a watch. I recently had my Omega serviced. It was $700 and took about 8 weeks. I did not want it polished. I explicitly instructed the AD with whom I dropped it off. But it came back polished anyway. Fortunately, at least in my opinion, some of the scratches were too deed to be polished out so they remain. Omega also retuned all the replaced parts, the hands, balance spring, crown, etc.