What to Do When a Shower Pump Stops and Starts Intermittently - The Isolation Test

This video will show you what to do when a shower pump stops and starts intermittently and how to carry out an isolation test.

[@user-vt9xl2es9z]

my pump doesn't always cut in? Sometimes we have to try maybe 20 times before it cuts in - once on it stays on until we turn off? Could it require a clean??

[@SalamanderPumps]

Hi, thanks for your question. It might be that the filters need to be cleaned. Do you have a positive or universal pump?

[@thegamerbyxszpanerx2450]

should we close the exit from the pump to the house or from the boiler to the pump?

[@SalamanderPumps]

When you complete an isolation test you need to shut off the inlet hoses (the water into the pump) so only the outlet hoses (the water from the pump) are open.

[@fozola20]

If I turn my hot taps on (kitchen or bathroom) I have no hot water. But sometimes if I turn on my bath hot tap I get water flowing. And only then i can hear the pump active. TIA

[@SalamanderPumps]

Hello, Could you please DM us or send to [e-mail] your pump serial number and your contact details.

[@philahier6496]

Does anyone know how long the pump “hunts” for?

[@SalamanderPumps]

Hi Phil, this can vary. For example, a pump could hunt for 2 seconds in one particular system but could also hunt for 10 minutes in another system. It all depends on the cause of the issue. Thanks.

[@philahier6496]

@@SalamanderPumps thanks for replying. I had an air lock which I cleared but it left the pump hunting. I wasn’t sure how long it should hunt for before it might reset/resolve the issue. I’ve turned off the pump while I try and find out the problem. Many thanks.

[@SalamanderPumps]

@@philahier6496 Hi Phil, if you would like to call our Technical Team on 0191 516 2002, they should be able to help you find the cause of the issue. Thanks.

[@Inthegroove2024]

Does anyone know why a Salamander pump would pulse during operation? Every 6 seconds it powers off and immediately cycles back on for another 6 seconds and so on

[@SalamanderPumps]

Hi Simon, sorry to hear that you're having problems with your pump. Which pump is it that you're using? Thanks.

[@Inthegroove2024]

@@SalamanderPumps hi it's a 6452NVC B01X

[@SalamanderPumps]

@@Inthegroove2024 What's the serial number of your pump? You will find this on the top of the electrical box prefixed S/N.

[@Inthegroove2024]

@@SalamanderPumps TCTF30TU969

[@SalamanderPumps]

@@Inthegroove2024 Hi, if you would like to contact our Technical Team they will be able to help you find the cause of this issue. You can call on 0191 516 2002 or email at [e-mail] - thanks.