When customers de-value your experience by saying It's an easy Fix. Asus GL504GW No Power Repair

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[@rossmanngroup]

I have 3 open soldering stations fully equipped with tools for anyone who wants to walk in and work on their own projects. When someone says _"it's easy, I would do this but I don't have the tools"_ I tell them today's their lucky day, 'cause I'm going to give them the tools to do it themselves! :D Nobody ever takes me up on it...

[@nimamaster6128]

😂😂

[@killerhakie]

Ofcourse no one will… imagine someone takes on the challenge but has to watch ur youtube videos to fix it lol

[@ctbully]

"If it was easy to fix you wouldnt bring it here" Spoken like the Lord himself......The whole Truth and nothing but the Truth. "Its easy for me, but not for you" You tell them Alex, Bravo !

[@eilizezila4650]

sometimes, it's easy to fix with the right tools but in any case ,when you don't have the tools, the easyiest fix is a nightmare without the right tools but tools and experience are valuable....and work hour is not free and so the3-6 month guarantee is not free,there are no frienship in bussiness and no favor done when it benefit only one side i stop open opened door ^^,it's just some common sense some customer try to make you forget sometimes

[@anaclara-lx7uh]

Hello from Uruguay. People always try to evaluate our work. You can't say that a job is easy if you can't do it yourself. It happens in car mechanics, carpentry, all the jobs that involve a knowledge trade. This man Alex receives hundreds of devices a day for his knowledge and experience. It is unfair for a person to come and tell you that your job is easy. It would put me in a bad mood too. I always watch Alex's videos and respect for people is the foundation of his business. Always respecting the customer. I've seen him lose money because of his mistake. He is not a lord, he is simply a man who stands up for his work and his knowledge and experience.

[@dazeldandy86]

exactly.. lol

[@TheToastedGoblin]

this is true 99% of the time. But i can say ive called a place asking about an "easy fix" solely because i didnt have the tools on hand. Not because i couldn't fix it.

[@faranocks]

@@TheToastedGoblin exactly. I didn't have a hot-air rework station for the longest time, so some really easy repairs were made quite difficult. Removing ICs with a lot of pins with a soldering iron is a fucking pain.

[@MaBcMCLAN]

The same goes for working on cars. Diagnosing the issue is typically where all the experience matters, i can teach someone how to loosen bolts, replace items, but teaching them to identify what is wrong is the challenge. I learn a lot about diagnosing electronics thanks to you so i appreciate seeing all of these videos. Hell, the "easy fixes" are easier to wrap my head around anyway.

[@Brett_S_420]

"That was easy" Because you made it easy. By paying attention, learning, and going through all those other times that it WASN'T easy. By having the right tools and knowing when to use them. Respect, sir. 👍🏻

[@mikemx55]

And even with all that, sometimes it's down to a bit of luck. One can easily spend many hours diagnosing something to come to dead ends, even with experience. The customer doesn't understand that. That many times a 30 minute job could easily have taken several hours by just taking a wrong step, or starting diagnosing in a different way.

[@UmVtCg]

Yeah, that's what he repeatedly said. Why are you stating the obvious.

[@Brett_S_420]

@@UmVtCg I typed it before he said it. Should I have gone back and deleted it? My bad. 🙄

[@UmVtCg]

@@Brett_S_420 Why don't you completely watch a video before commenting on it.

[@LatitudeSky]

Experience is why I sent my repair to your shop. And I expect to pay for that experience. Sure I can find Joe down the street who says he can fix it for 20 bucks and some beer, but Joe says a lot of things and I don't need talk. I need results. There is a sign I made and put over my desk: If it looks easy, you're watching a professional work. If it looks difficult, it is, and you are watching a professional work.

[@davidlguerr]

Sometimes people search for cheap job, and they get a crappy job. The cheap job does not know how to do it, ruins the device and the customer will need to pay once more to a professional. You pay cheap, pay twice.

[@Inertia888]

@@davidlguerr One of my favorite teachers says, “pay once, cry once”. [ Or buy cheap and cry forever. ]

[@Koozomec]

@@Arvidje the kind of issue you bring they does not worth the price of the repair usually. The work hours of an expert outcost most of devices unless it's very high end or precious. Your view may improve by looking at the larger picture.

[@abab201]

Sincere question, do you mind if I use your quote?

[@scientist100]

I thought you were going to say that if it looks difficult, then you're watching a noob work but I guess we gotta imply that it is not a noob working lol

[@doorguru168888]

"I could fix it myself, but I'm too busy." I heard that one before too

[@soltude5647]

Then it’s not easy

[@RexxReviews]

That's famous line you see from people trying to sell their POS cars on Craigslist and FB marketplace LOL .

[@jofx4051]

It's freaking excuse

[@NossyDrelich]

so chrge them for your time lol

[@TYGAMatt]

In the repair game you pay for the knowledge of the person doing the job, not the job itself. I'm a mechanical engineer and also heavily involved in motorcycles for the last 45 years or so. If I rebuild a crankshaft or suspension or whatever, you're paying for the fact that I have the tools to do the job and that I know what I'm doing. If you don't like it then learn to do it yourself..... Enough said. Keep up the great work Alex. I'm just a hobbyist with electronics but have learned so much from your videos. Thank you Sir.

[@hurstod533]

Came to watch with nothing and left with a life lesson. Thank you 🙏🏽

[@silver60618]

I love when they say "Its an Easy Fix!", you open it up, liquid damage, blown components, failing hard drive, missing keys, hinges fall apart. LOL. Great Video Alex! The Job is Done!

[@yoitsmegabe]

Your work and experience are worth every penny. I've always loved fixing things so when my electronics recently failed I had to give it a try. Thanks to you and your videos I was able to replace the fpc connector on my switch and replace the HDMI port on my friend's PS4 slim. I totally get that smile at the end when the job is done. Seeing it power on after death is addictive.

[@godwinawakossa2277]

It's very funny how customers get to devalue work that they couldn't get done just to reduce the price... And as I always say Electronic is TRICKY. Experience is very important... For instance... Back in the day, I was changing MOSFETS with any other similar MOSFETS. Over time, I learned MOSFETS don't have the same properties, they can look the same but channels, voltages, amps, roles are different. EXPERIENCES is a GOLD KEY for success... Alex, I will never stop being grateful to you for the Tech I became by watching your channel. One Love from South Africa.

[@Jiggs224u]

Alex the little boss!!! You have the big boss doing big dissembly and assembly and you doing the fine items. You are one of a kind my brother, your family should be proud. I can tell they are too.

[@kevintanaka4351]

I hear you loud and clear. Just like with your doctor, mechanic, contractor. etc. Your paying for their knowledge and experience. Please respect what it took to accumulate all that knowledge!

[@seantivenan9593]

I charge 45 per hour and when I inform my customers of that before starting a job occasionally one will gulp and give me puppy eyes, I always say the 5 is for doing the job and the 40 is one for every year of experience I've gained that means I have the knowledge to do the job right first time so you won't have to call me back again next week.

[@vampirofear]

dude you are the man!!!! There is a saying in mexico, there was a very old computer failing, kind of an ENIAC and they hire a contractor to look at it, he step in front, looked at the computer, pulled his screwdriver and turned a screw three times, then the computer worked again, the man charged the company with 1000 dollars, and when the owner of the company came and said "why are you charging us with 1K dollars if it was only turning a screw 3 three times?" the main said, I "charged you 1 dollar for screwing and 999 dollars for knowing which one to turn" in real life is the same you charge for your experience. As you said is an easy fix for your, but because you know which screw to turn.

[@mulugetagetachew101]

Started working on electronics when I was 12 years old but you have no idea how much I learn from you !!

[@black56night]

Alex, the next time one of your customers or perhaps KZbinr complains, remind them that those grey hairs you have, you actually earnt! You got them by working hard at this job. I earned mine too since the 90s, when people actually respected technical repair personnel. I think this will come again now that right to repair has gained momentum and we (slowly) move away from this "junk culture" where we prefer to throw things away because it's more convenient, at the same time making these big companies wealthier! Well demonstrated and even better, well said. 👍

[@bradmichael3795]

Haha grey hairs

[@kevenskitchen3801]

I very much appreciate how you speak when explaining your reasoning. It is neither spiteful nor arrogant. It is simply truthful and respectful. It reminds me, as a mobile mechanic, of when I explain to non-clients that I have no desire to work on their vehicle or that I won't bring down my hourly rate in any manner. I simply state that both parties at hand can't come to an agreement that appears fair on both sides. If both sides can't agree, services can't be expected to happen. No hard feelings and I wish them the best in their repairs with someone more in line with their expectations.

[@reallifeperson6891]

I am so glad I found you guys. i took my computer to some lazy bum who charged me 175 to diagnose the board not even fix it! When I got the board back they said there was a problem with the board they charged me 175 to tell me something I already knew but when I found you guys I started micro soldering and found the problem all in all you guys are the best repair channel on youtube keep on being great!!

[@pacov.a8782]

Here in Spain we always tell the story about that person who's car stops suddenly in the middle of the highway and calls a mechanic. When he arrives, he tells the car's owner to pull the key while he's looking at the motor. It was making only a cracking noise, nothing else. Then he pulls out a long screwdriver and fits it in a narrow space tightening a lose screw. Then he says to pull the key again, and magic, the car's motor runs back smooth. The car's owner asks then how much he owned him and the mechanic says 200€. The owner surprised asked if that was not too much for tightening a single screw, at what the mechanic answered: "tightening the screw is FREE, knowing which screw to tighten is 200€" . By the way, fantastic videos. Thank a lot for sharing.

[@JonathanvanRensburg2993]

24 years in the repair industry, like your videos. I wish I had done the same like you over the years. Keep up the good work !

[@abrahamvarsulkar3053]

Most technicians face the same problem. Oh its an easy fix for you, customers always say. Once a customer (doctor) told me, why are your charges so high... I replied, i can make a dead equipment alive, can you make a dead person alive. After this, he quietly paid my charges.

[@ctbully]

Thats Brilliant ! LOL :-)

[@Musti1986]

😂 checkmate

[@treadmillrepair754]

Doctors are the worst.

[@haakonramslandhol2184]

@@treadmillrepair754 I disagree. Teachers are the worst.

[@warmtoiletseat5596]

@@haakonramslandhol2184 I disagree, educational system is the worst.

[@RipleySawzen]

I've worked in various jobs where troubleshooting takes a much longer time, and the repair can take longer than finding out what's wrong. You've developed a method and toolset that make this repair easy. Do this repair without using any electricity at all. Now I'll call it hard. Sometimes knowledge makes things easy. Maybe a genius such as myself shouldn't be talking about difficulty. Most people are too stupid to repair this. They couldn't be taught how to unless you showed them a dozen times. I could repair this now watching one guy on KZbin do it once. So good job easily doing what most people can't do. That's why you make the big bucks.

[@robmartin4593]

As a car mechanic I support your comment 100% A 4 cylinder volvo came in for unregulated movement of the engine. I know what to do. And 2 hours later the car engine was spinning like a poesikat. Valve pistons are a week point of volvo. And 2 of them were half broken. Knowledge that it is where it's all about.

[@True_Muslim_Momin]

Absolutely agree on that. Same thing happens with me a lot. People come to me with broken websites, when I fix it quickly they ask me how much I charge for 20 minutes job. 🙄 It took _me_ 20 minutes because I have years of experience. You are not paying for 20 minutes, you are paying for the fix regardless of how much time it took me to fix. 😒

[@PrivilegeYT]

just take 2 days to fix it. then invoice them for 2 days

[@M3T4LBUD]

@@PrivilegeYT This is what the customer really wants.

[@erickindratara3307]

@attiq haroon I work in a field that count the job by using mandays. the faster you work, the more job that given to you, and same salary as the stupidest person in the room. (with the same job level)

[@ricomajestic]

Well don't charge by the hour then!

[@True_Muslim_Momin]

@@ricomajestic you missed the whole point 🙄 I don't charge by hour but clients expect to pay by hour when the issue gets fixed quickly. But choose to pay by the job if it takes long time.

[@CubaInsider]

People don't realize the overhead of a repair business, soldering stations, fume extractor, infared camera, voltage injector, all cost money, a business will need to recuperate these costs and any maintenance requirements for these tools. At the end of the day whether the tools allow for the repair to be done quicker and easier, the cost of the repair should be priced accordingly

[@vidrepo3017]

Tools are only part of it. Check out some of the prior repair attempts performed by other repair shops; skill is very important too.

[@gandalf87264]

I always tell our "Easy Fix" customers. they aren't paying for the time I spent repairing their product but rather paying back all the hours of studding electronics. All the time I spent figuring out what commonly blows on new products and so on. You are right. They aren't paying that much for tour labor. They are paying for your experience, and quite rightly so too.

[@thundeyt8284]

Funny story here. I had a similar problem after applying liquid metal on a laptop. The laptop would work perfectly if the cable was plugged, but it wouldn't work on battery(battery was even detected in windows and verified that it's working in another laptop). Took me weeks of troubleshooting but i couldn't figure it out. A local service promised to help but they forgot about me, so.. in defeat i assembled the laptop back and as if by miracle, the battery worked, i almost cried out of happiness. So when someone says it's easy, knowledge is 99% of the job, tools can be borrowed. I would've paid good money for someone to fix it in under 2 minutes! Amazing content as always, love your channel!

[@readmore7180]

If things are that easy, people claiming things are easy should just fix things themselves.

[@CiderPang27]

I get customers who watch KZbin videos on how to change a mobile phone screen and try it themselves because it looks easy. Then they bring it in, in a plastic bag full of bits because they found out that they didn’t have a clue what they were doing and it wasn’t as easy as the KZbin video made it look. Annoys me because all the screws are mixed up, they’ve mislaid battery covers etc. Total pain. They get charged more for the pleasure even if they’ve destroyed their phone in the process.

[@AbdullaSulaimani]

I don't trust people when they talk; they talk nonsense a lot of the time.

[@ahmedhamdan2009]

@@CiderPang27 I destroyed my 1080ti by trying to install a liquid cooler just by watching a KZbin video because it looked so easy and only to get unwanted results. Thank goodness I got a warranty replacement. Never again I'll tamper with anything, I'll get a professional to do whatever I need to be done

[@vidrepo3017]

@@CiderPang27 The components look so much bigger in the videos!

[@AlkaVirus]

@@ahmedhamdan2009 but installing a liquid cooler IS easy lol what are you even comparing.

[@JamesWSleight]

I would also feel insulted if someone tells me "it's an easy fix" just after asking ME to do it because they couldn't do it themselves. But after looking at it from a different perspective, I think they might be thinking of it as a sort of "compliment" trying to say "I trust that YOU will be able to fix it easily". You know, precisely like acknowledging the value of YOUR experience. But yeah, when they say "it's an easy fix" they leave too much room for misunderstandings.

[@Sorest2]

True, but if customer follows that up with trying to justify a price decrease then it starts to get nonacceptable

[@SpikeTheBear]

i actually didnt think about it that way, hopefully people clarify if they mean it as a compliment and get confronted for it

[@mranthony1886]

Sometimes it comes from a place of insecurity -- and wishful thinking

[@Tomas-ml9nv]

Sometimes I have better things to be doing that waiting for compoments to arrive in the post and tearing up the laptop and putting it together. So I pay some other guy to do it.

[@OriginalMergatroid]

That's not what it sounds like to me when someone says that.

[@richardbeckwith4545]

Another important point to make is that you / your employer have invested a great deal of money in quality equipment, thermal imaging, microscope, scope etc etc don’t come cheap, for a start your 87V alone over here in the UK costs c. £450…. A customer should expect to pay not only for time and replacement component cost, but also experience and investment / company overheads. Thanks for sharing your experience Alex, not only have a learnt so much from you (much of which I can’t put in to practice as can’t justify the cost of the equipment just for my hobby), yours are some of the most enjoyable videos to watch on KZbin!

[@techlogic9472]

You are awesome technician and I don’t know why some people didn’t like your videos As I’m beginner micro solder engineer your videos helping me lots Many thanks

[@davidlguerr]

I have exact the same experience, customers always says it is a simple or easy fix, in order to de-value your work, and get it done cheap.

[@ranbymonkeys2384]

ya right

[@amancalledalex]

These repairs facinate me. I have no skill in this area but love your videos. I also really enjoy the happiness on your face when you locate the fault. It shows your passion and why you are so good at what you do.

[@djhavar]

best comment :X

[@gesotech8762]

Hi Alex, I have been watching your channel for a while now. I myself is an electronics tech and I do tv repair on the side. Today's video reminded me of a customer I had a few years back. He bought in a Samsung plasma tv for repair due to no power standby light blinking and I said I will give you a call later that day once I diagnose the issue. I diagnosed the issue to be some shorted transistors on the x sustain board. I called customer and gave an estimate for the repair. Not an hour passed by he comes by and showing me KZbin video of some guy replacing bulged capacitors on Samsung LCD tv. He told me this is what I should be doing. They think if it's Samsung it got to be capacitor issue. Lol

[@SolucionesMultimedia]

I just recall the story of the person who was assigned to repair a machine that none was capable of, so he took a look for 15 minutes and then replaced a little screw and said it was resolved... The machine was turned On and he said to the ownwer... He'll charge him with an invoice for 1000 dollars, and the owner said: why are you charging me with that high invoice if you only changed that little screw in only 15 minutes... And the man said I'm not charging you for that... I'm charging you for the years of experiene I've invested in knowing how to repair that machine. And BTW, that little screw saved you a lot of money... If it wasn't repaired on time it'll cost you 10 times more to be repaired and your machine would be stopped for severa months. Thanks a lot Alex for the knowledge you share with us daily

[@sbeaber]

You said he said "It is an easy fix for you" so that is complementing your skill.

[@NewLifestyleMentor]

If the customer says that it’s an “easy fix”, why didn’t they do the repair themselves?! The customers need to keep their “self-diagnosis” to themselves & let us do our jobs more efficiently.

[@Denise_in_progress]

That customer surely doesn't own a flir heat cam I think.

[@anaclara-lx7uh]

Hello from Uruguay. People always try to evaluate our work. You can't say that a job is easy if you can't do it yourself. It happens in car mechanics, carpentry, all the jobs that involve a knowledge trade. This man Alex receives hundreds of devices a day for his knowledge and experience. It is unfair for a person to come and tell you that your job is easy. It would put me in a bad mood too. I always watch Alex's videos and respect for people is the foundation of his business. Always respecting the customer. I've seen him lose money because of his mistake. He is not a lord, he is simply a man who stands up for his work and his knowledge and experience.

[@courtlaw1]

I just discovered this channel and I love it. Amen on people saying something is easy then don't want to pay for your experience.

[@fredericomacias5547]

Totally true! Thank you to bring the subject: "Oh, it's an easy fix...". People must realize that is an easy fix, for the ones who know what to do. For others, it's an impossible fix, or very very very hard. Keep going, man!

[@erickindratara3307]

just do not charge more than replacing the whole board.

[@jseden]

I can relate.. I do glasswork. Have for a while and one of my specialties is repairs. People bring me things all the time and rarely refrain from “it should be easy.. it’s a small piece/clean break/ect” sometimes it is, but usually fixing the thing properly involves much more than the person had ever imagined. My goal is to make it like it never happened and that takes a little more than just sticking it back together. On the other hand, I’m the expert in these situations and stupid comments are just to be expected.

[@enesfazlic6017]

Exactlyy. You worked hard for Years to learn how to diagnose and fault find faster and faster. And now you can charge customers for services from that knowledge and experience. Its because of the knowledge gained over the years that you can find and diagnose a fault faster than someone else or another shop.

[@Londinium09]

For as simple as that looked on camera, finding the issue really quick i understand the title of the video. The knowledge behind it, how to use every tool and interpreting the issue is something quite amazing. If you ask me, even if its about experience, i would not say that is something easy, just that you make it look easy.

[@SMAAAASHTV]

Great point. I constantly have family members expecting me to work on their computers for next to nothing cause I can do the job in a minimal amount if time. People like mymatevince are a good example of how long it takes to diagnose a fault when you have little professional experience or knowledge. Though he has fixed many things and done some amazing repairs, he has stated that several things he's worked on have taken several hours, days and even weeks in some cases to pinpoint a fault and repair it. I think it should be thought of as "I, as a customer and not a repair technician, could try to repair this and spend several hours or days on it and may not fix it and might even completely destroy it in the process, so how much is it worth for me to have a professional deal with it and not take that risk". Personally, I can do some minor repairs and basic soldering, but I don't have the knowledge to diagnose most board or component level issues and would expect to pay a fee based on the difficulty I would have attempting such a repair.

[@robertpage2023]

As in any established business there is overhead, experience, tools, utilities, the continual mopping of the floors, washing of windows. lunch, paying "Big Boss" to do all that grunt work. And then Mr. Alex does like to take his family on a nice occasional vacation. Many hidden cost factors to the business that did such an honest job fixing a computer or device. So, there.

[@srenjensen3817]

The expenses of the business owner is of no relevence. All that matters are: What will motivate the business owner to take the contract and what is the client willing to pay.

[@marklowe7431]

You found the fault quick because your method is good. It's not luck. When you know what you're doing and invest in the right tools you deserve the reward.

[@fvillago65]

I always say that I get paid for what I know and not for what I do. Keep doing what you do and thanks for these awesome videos.

[@thetruthofthegospel.5292]

CUSTOMER: "Sir this job is an easy fix". EXPERIENCE PERSON: "Then why are you here.?"

[@zooski1516]

Some people are actually busy.

[@joseantonioteixeiraazevedo5166]

Um profissional experiente faz qualquer trabalho parecer fácil! O problema é adquirir tal experiência! Parabéns pelo profissionalismo!

[@roywilliams4817]

Am from Jamaica 🇯🇲, learning alot from your channel even though am just watching no practical as yet, really appreciate it, as a motivation speaker said practice makes better.

[@nauticalpirate]

You're like a surgeon. You're hands skill is so good

[@BoomerElite4u]

When I was a tree-climber, tree-workers who had been in the business for years would frequently tell me a climbing job was super easy, yet they themselves would never do it. It's like c'mon man.

[@joseensenat8296]

Para encontrar rapidamente el fallo es necesario primero mucha experiencia , las herramientas adecuadas y los recambios adecuados a posteriori , y eso tiene un precio por supuesto..

[@TomsTechRepair]

When they say its easy I tell them to do it themselves. If they want it doing correctly then let a professional do it. If they think it's easy let them brake it and bring back to you at a higher cost. If you want a job doing correctly ask a busy professional, if you want a cheap job ask a board professional. Knowledge is they key, people don't want to pay for your Knowledge or time. Another brilliant video

[@Turb0esky]

This has been one of the most inspirational KZbin channels I have found. I have so far bought $400 worth of tooling to fix my kids $300 xbox. 🤣

[@silent-ghost]

Hi Alex, thank you for sharing your knowledge so openly with all of us and making things look trivial with your amazing skills!! Haha! I won't even bother to comment on the "this is an easy job for you" customer. We love and apreciate you!

[@cdodge]

Have you learned to fix anything from these videos? These aren't teaching videos thwyre bragging videos.

[@silent-ghost]

@@cdodge I have learned a great deal from these videos, and not only related to fixing electronics. Are you "bragging" with anything?

[@cdodge]

@@silent-ghost what?

[@nyftn]

in the end the customer was right lol and when someone says must be an easy fix for you it might be possible they are trying to value your experience instead of de-value while also saying, only fix the main problem .

[@jeramychunn9108]

Thank you for explaining this, most people just don't understand that they're paying for experience.

[@frodobaggins7252]

If you have the knowledge, the injection tool and the thermal camera it makes it easier. But how much do the education and tools cost. Far more then the cost of the repair, that's for sure. I don't do repairs but your videos are pure entertainment to me. I love watching these videos.

[@skd]

I get the same customers on my picture restoration gig. "You want $200 for 1 hour?" No, I want $200 for 10 years of experience to do it in one hour.

[@nomayor1]

Technician turns up. Opens a panel and one thousand screws are seen. The technician makes a small adjustment to one screw and the machine works again. "1,000 dollars". he says. "Well, hang on a moment, can you break down that bill into items?". "Sure. Tuning the screw, one dollar. Knowing which screw to tune, 999 dollars.".

[@nomayor1]

@@alastorclark3492 Precisely.

[@kriptonis]

but that's false. You DO want $200 for 1 hour. You ask what people are willing to pay, that's the end of the story. We all know that if you could charge more, you would, and if clients stop paying $200 you will drop the price. That's why it's called free market.

[@skd]

@@kriptonis I have fixed prices, I never drop my price for anyone. It's not my only source of income, so I just send them away if they think the price is too high.

[@domjohnson2579]

Ha exactly.

[@andycraig7734]

"It's probably just a fuse". How many times have we all heard that one? Do people realize how rude they are being when they say these things?

[@engrey]

"If its *just* a fuse. Then why are you wasting my time?" - I've literally said that.

[@QuantumRads]

How is it being rude saying that? People's ignorance is there only downfall, just correct them instead once it has been diagnosed...

[@johnkelly1083]

I think you're overthinking this. 90% of the time people aren't intending to be rude or disrespectful. I think they're just trying to be helpful and obviously lack the skill and expertise to fully understand what's involved with the repair hence they're paying for a service...

[@pubgblackstormph]

I wish i can work with this kind of man, full of knowledge, i prayed to have this apportunity

[@ooltimu]

Very wise words! Clients always try to discount the years of experience of experts

[@Gruxxan]

in future, if a customer says 'its easy' just say, 'you can fix it yourself then. good day' and hand it back to them

[@ms767210]

You left the other important thing out in the customer says "easy fix" scenario. The tools aquired at great expense to make repairs "easy" and all the other expenses so you have a place they can bring it to.

[@roseannquirante9475]

You're videos are great! The way you explain everything are superb. Clear and concise. Continue to share your knowledge and experience. It's really inspiring.

[@ogi22]

I work as a service tech for over 15 years and I couldn't say it better. I love a quote from movie "The mechanic": "Good judgement comes from experience and a lot of that comes from bad judgement" We learn over time how to be better and more efficient in our trade. And that's what should be appreciated.

[@PaulaXism]

I get these people all the time.. my stock reply is "If it's so easy why don't you do it yourself".. hahaha

[@curbdawg3818]

@@LeoL123 Sometimes it is worth explaining why the fix looks easy. Sometimes you are better off without that customer.

[@min32215]

What about using a foot pedal to start/stop voltage injection and quickly soldering a wire or using a clip if possible instead of the injection probe ? So you would have good and steady connections without putting too much stress onto the components and you still have 2 hands left top hold the thermal camera and pinpoint onto the heatspot 😀

[@joawesome2319]

That’s just wasting more time. The goal is to repair devices as quickly as possible. The foot pedal thing is not needed because the injector stays on of switched on. Also it may get in the way sometimes

[@anaclara-lx7uh]

That would take more time, you should solder wires to the board first then de- solder it .a lot of time wasted.

[@johnmorgans7919]

Knowledge and experience is everything don’t let a few idiots get you down great video

[@funkadelicanation9386]

If a customer says it's and easy fix, then tell him that you will let him use all of your equipment and that he can come to the shop and do it himself, free of charge. Watch his response and laugh. Alex, thanks for sharing all of your knowledge and putting the time to educate us technicians and show us the honest ways of the repair business.

[@JMDangler]

Im pretty sure all the Hiroshima bombs we see that get sent in someone said “it’s an easy fix” before working on it.

[@superjarri]

The truth is many times the labor costs of a experienced tech are much higher than throwing the laptop into the trash can and ordering a second hand one on ebay. That's the reason why people think repairing is expensive.

[@ElAndresRodriguez]

This is simply not true. Unless you only buy budget devices or 5 year old devices constantly repair will almost always be cheaper than replacing

[@RaulCojocariu]

You hit the nail on the head, that's how it is in everything and customers for get about that they are paying for experience knowledge and quality of work not just the initial physical labour involved in the job that like u said it take years to get to point where you can make money efficiently! keep on the good work!

[@latataie]

I respect you Alex for everything you do. You didn't add - I think out of courtesy and respect for the customers, that there are tons of money put in by you / also NorthridgeFix, in the specialized equipment with which you worked on this laptop. And your experience and your knowleadge are priceless, cannot be measured in money. All the best and I'm glad you exist - even if I'm writing this from another continent. I Love people like you! ♥

[@mistwolf]

Engineering: 1 part learning how to whack something with a hammer, 9 parts knowing where to hit it.

[@mfahham862]

people don't value nothing this days they just know the price they don't know the value.

[@mikengo9306]

This is not an easy fix. Everyone can only be entertained with the video but the background studies are forgotten. The electronic foundations, experience, skills, tools, failures (which you did not mention), etc. I personally gone through these skills repairing CRT board (not smd type) and it's already bleeding difficult, let alone these micro complications. That cap is as small as a pimple, hardly can find if it bounce off from the tweezer. I can only say one thing, Alex. Thank you for saving the planet. Waste no further. Sustainability what you're preserving. Thank you again for the great video!

[@NeoKailthas]

I don't do repairs anymore but you are 100% correct. everything is easy for someone who has experience and knowledge.

[@shane_w_1326]

The grin EVERY time you finish a job is just absolutly mesmerizing. Please keep up the good work and the videis comming. "Awsome!"

[@claytonbich]

Thanks for the wise words! I get customers all the time de-valuing my experience because I make it seem easy and you just inspired me to a new perspective!

[@jujjuj7676]

Just figured out why i like watching this... you look like a smart version of Jon Stewart...keep up the good work..

[@transient0126]

I agree mate...you can see by your experience how quickly and elegantly you figured out the source of the fault. I do the same kind of repairs and completely appreciate this video. Nice repair...I'm sure you enjoyed that one :)

[@vasilioszogas9555]

never discount yourself or your experience.most people think its easy,but dont realize the cost of equipment ,staff and rent ...keep doing the great work!

[@Mister-Christer]

Lovely to see an experienced professional at work. I can't believe the cheapskates who complain.

[@kereeproject7268]

i'm a technician too, i'm from third country, for me it's not an easy fix, i only have avo meter, what can i do, i need whole day only for tracing the faulty on the board like this, good job man, you're a lucky guy, you have skill, experience and great tools. honesty i'm jealous of you

[@docfoot316]

Quite right there its only easy with the person that has experience in knowing what to do and where to look .Thats why i leave it to the experts like you .

[@FunDumb]

I love when you take the client from he'll approach to videos. Some people are nutjobs in their expectations. But there's never enough time or money in life to make it worth the while to explain it to them. I try to cherish the moment of the select few who truly appreciate your efforts and mental fortitude.

[@MrRituj]

I have the same Laptop. Also had the previous model to this. Both laptops ended up with some motherboard issue. You are right at the start of the video naming Asus and msi as major defaulters. I wish we had someone like you in India. Motherboard level repair is important.

[@m-jtech212]

It was an easy fix for u because of the experience. but for me lack of exact tools, lack of proper knowledge it would took atleast 1 day or more to fix that problem. big salute for u sir alex thanks for the solid content ♥

[@herbiesnerd]

Experts typically make difficult things look easy!

[@n.gineer8102]

I wouldn’t get so excited about customers saying this. I can’t afford to own equipment like yours so I may have a good idea of how it’s broken but can’t invest in equipment and training for a one time use. How many videos are power failures caused by some capacitor shorting! If I think it’s going to be an easy fix it’s because I think you do have the experience and also the right equipment to do it right. In a way It’s kind of a compliment to your skill.

[@johnknoefler]

Customer asked me to fix a standard Home Depot chain link fence pipe gate that had been run into with car and shoddily repaired. I removed the chain link fencing and cut off the bent portions. Using similar tubing with smaller pipe inserts at joints I welded it back together and reinstalled the support wheel. Had the customer come inspect the gate before putting chain link back on and he was pleased. I told him as a favor I would give him a half price of forty dollars as we had other projects lined up. He paid me and then said it was an easy job and should have only taken me thirty minutes. I was so offended I told him he would need to put the chain link back on since I was only charging him for welding.

[@jahibol117]

Eres una gran persona al compartir este tipo de cosas para principiantes como yo... No poseo herramientas profesionales de trabajo, pero justamente tenía el mismo problema que presentas actualmente, me enfoqué en realizar cambios de integrados en la misma zona que has trabajado tu y afortunadamente he recuperado mi laptop, que dios te bendiga gran compañero por compartir estos maravillosos estados de conocimiento gracias...

[@hvacshinobi8047]

Also you have the right tools to do the job fast and effectively. Great vid.

[@knoxmwape6895]

Indeed it's a great lesson to those who think repairing something in a short possible time means it's an easy fix ..I for one once had a customer whom I fixed his dead laptop in less than 10min I charged him a fee which he wanted to dispute but I told him man you came to me with a problem I fixed it, how I did it and how many minutes I spent working on your computer doesn't matter all that matters is that you machine is fully functional...it is with great pleasure to say thank you Alex for the video and more lessons to such people to respect the skills of other people..

[@RajA-tx5zr]

You are right bro, customer's think we can solve problems in minutes, many say it's just dust.. blow some air it will b alright, I really think should i laugh or cry... But dude as u say perfection comes with experience and a lot lot practice, and hard work..... seen easy.

[@joanandkuharajasekaram6738]

Hi, of course it is easy if you know what to look for. May be you must tell the customer, "Yes, it is easy fix. Why don't you fix it yourself and save the money?". If he says, he doesn't know what to do, you then just say "Exactly!". I think you are eligible to charge an amount, just because you have the equipment! You have heat gun, soldering station, lab grade PSU, thermal cam, microscope, oscilloscope and many more. This equipment will be somewhere 10k which needs to be paid off/back. For my part, thanks for sharing your know-how. This helps me to learn. Thank you very much.

[@allak1n]

I must admit watching this video it looks like an easy fix. Because you are an expert, know exactly what to do and when to do it. Give me that problem and the tools to fix it, even with a 1 million dollar reward to fix it (not replace it the whole thing) I couldn't fix it in a week. The most amazing part is you walk through the entire process in the video, sharing that valuable experience for free. You are a generous man indeed, I hate to think anyone would devalue your experience.