How To Remove a Stuck Brew Group on a Gaggia Brera

[@alkic2]

9 years later. You are still saving lifes!! Thanks a lot! Got phillips machine but this part is same. So thank you very much sir !

[@davistucker]

I don't wanna say this is the most valuable KZbin video I've ever watched, but damn close. Almost broke the brew group 20 to get it out of there. Thanks guys.

[@Wholelattelovepage]

You're welcome!

[@claudialevi]

My Brera had an issue with a slow water flow, your video on cleaning the selector valve fixed that, but then the grinder went into overdrive and wouldn't stop grinding every time I turned the machine on! I put the machine aside for three weeks while searching for someone to fix it and resorted to my old cafetière. Today, out of sheer desperation I found this video, and Walla issue fixed, just had a delicious cup of coffee. Thank you!!!

[@Wholelattelovepage]

Excellent - thanks for the report!

[@tyronewheatens]

This was an awesome video! I had gotten the brew group out of my Gaggia Brera but no way to get it back in as it was stuck mud cycle. The clear instructions were perfect and saved me a trip to a service center to fix it. Next step will be a deep clean of the brew group. I have had this machine for years and I’m sure it’s time! Thank you so much! 0:14

[@Wholelattelovepage]

Hi Lana, you're welcome! here's a video showing how to do the deep clean of the group: kzbin.info/www/bejne/fnjQl6F9g8R9h6M

[@PaulJervis-i6z]

Brilliant - couldn't work out why the brew group wouldn't go back in - but my other half admitted she had turned the machine off mid cycle, and this explained it, thanks. Not impressed by the design, though; I'm guessing that there are a few non-internet types who have called out the engineer when this happens.

[@유림오-h1o]

You save my time , I don’t need to carry my machine to the as center for fixing it!! And you charge my energy cause i can drink coffee tomorrow morning!!!!

[@Wholelattelovepage]

I'm glad you can enjoy your coffee again! 😁

[@sabrina9249]

Thank you! I just finished getting the machine in the office tea room back together thanks to this tutorial. Everyone will be SO HAPPY, lol

[@Wholelattelovepage]

Hey SAbrin, thanks for the comment - you will be the office star!

[@kenwoodard2618]

Perfect. This totally got me through a head-scratcher. And you know what? I tried to put the group back in with the cardboard still in the sensor slot right after watching you guys do it. Great minds think alike. Thanks for these helpful videos.

[@Wholelattelovepage]

hahahaha, you're welcome!

[@helenbang3526]

NAILED IT! This totally sorted my machine. I never thought to turn it on with the brew group out and let it reset. Totally worked. Thank you!

[@Wholelattelovepage]

Glad it helped! Thanks for taking a moment to leave your comment - it's appreciated a whole latte!

[@meganhall1751]

Thank you so much! I have just used your amazing instructional video to fix the same problem with my Gaggia Besana. I accidentally pulled the coffee grounds container out to empty it mid cycle.

[@tzxc]

You have just saved our office from having an out of service coffe machine! Thank you so much for the clear inatructions and that time you have put into cerating this video.

[@Wholelattelovepage]

Hey t, you're welcome and thanks for the comment!

[@stephk1019]

Oh my lord! This saved us from sending the machine to the technician. Thank you so much! Super clear and above all effective.

[@Wholelattelovepage]

Glad it helped! Thanks a whole latte for the comment!

[@marijuannn]

my mom cleaned this inside and couldn t put it back together, i search on ytb and find this clip, u explain perfectly, thanks a lot, now it fits!

[@Wholelattelovepage]

You are welcome!

[@speedtrance11]

Blocked in same area, blew out machine in reverse from double spout without brew group to clear blockage. Thanks for pointing in the right direction!!

[@Wholelattelovepage]

Glad it helped!

[@trevorkenney2446]

This video is Gold! Used it twice now. once to get the brew unit out and now to get the damn thing back in again. Thanks so much for putting this up.

[@Wholelattelovepage]

Hi Trevor, Thanks for taking a moment to leave your comment. Happy it worked for you!

[@manuch68]

I vote this as the youtube video of the century! The commentary is so motivating I feel like I can do open heart surgery now! Btw, my machine is a Babila. I guess they all work in a similar way.

[@Wholelattelovepage]

Hey m, well thanks for the vote! Yes they are similar between machines.

[@bobbyjett7047]

I was all ready to order a new machine but thought i would give this a shot. BINGO!! this was a lifesaver!!! THANK YOU

[@Wholelattelovepage]

Hey BJ, That's awesome!

[@martinusodil]

Many thanks from Belgium. Your tip made me a saving of GBP 485 = EUR 535 being the Cost proposal I received from Krefel-Brussels to remove the stuck brew group out of my good old SAECO HD8752/41.

[@Wholelattelovepage]

Hi Martin, Happy to save you money! A little research and DIY goes a long way!!!

[@Haniman79]

Thanks a lot for the valuable guidence, I had follow this steps completely and it works well now. just additional experience that closing the side cover then put the power "on" was sufficient to reposition the gear back to original placed and the brew group able to rack in back in the normal position.

[@Wholelattelovepage]

Thanks for sharing

[@FindGodNow]

Hey guys, This video might be 9 years old but it helped me fix our Giggia machine today in little old New Zealand. Much appreciated:)

[@Wholelattelovepage]

Hi FGN, Thanks for the comment. All though old, it's a video that keeps on giving!!!

[@insanNH]

Nice. Just what I needed for my old Gaggia coffee machine that hasn't been maintained for years. Thank you! 🙏

[@Wholelattelovepage]

Our pleasure!

[@bettytang105]

Thank you for the video! As my Philip 3200 started up and the power got interrupted, and the brew unit became stuck in non-neutral position. So weird that it doesn't reset itself just by turning it off and on. Without your video, I would have to go through the whole service route through Philips, which means 2-4 weeks without espresso! I especially appreciate that the technician mentioned the type and size of the screwdriver, because I didn't own one and had to go get. Love getting coffee through you too. Always great price, and fulfillment timely. Thank you again!☺

[@Wholelattelovepage]

Hi Betty, Happy to help and thanks a whole latte for taking a moment to leave your comment!

[@solaron99]

guys, Thank you very much for this procedure! you got me out of a sticky situation at a hotel bar! many thanks😊

[@Wholelattelovepage]

You're welocme - happy to help and thanks for the comment!

[@JapaneseJ-Fusion]

Greetings from Scotland! Thanks so much for this video. I was having trouble getting the brewgroup back in place because the arrows weren't lined up. This video helped me start the machine cycle so everything could be lined up correctly. Thanks!

[@Wholelattelovepage]

Hi Gary, You are welcome! Thanks for taking a moment to leave your comment!

[@hollycardell1147]

Amazing video! I was ready to give up when I couldn’t get the brew group out! ❤

[@Wholelattelovepage]

Hey Holley, that's awesome!

[@andrewkohlhepp6943]

Thank you! We thought we had broken our machine. This video was a huge help.

[@Wholelattelovepage]

You're welcome!

[@joepalmer8168]

Thank you so much! Really thought I'd broken my beloved Gaggia Anima after it went into brew group warning mode after starting to warm up following replacing it after cleaning. Glad I bought a set of those T head screwdrivers a few months back!

[@Wholelattelovepage]

Hey Joe - You're very welcome!

[@YousefGhalib]

Thank you so much! This really helped us with our Gaggia Anima. My sister-in-law was visiting us and by mistake she poured coffee beans in the pre-ground coffee shoot. After removing the brew group had to hose it outside to get all the coffee beans out since it was stuck on the brew group tracks and to the sticky grease. Again huge thanks! ❤️

[@Wholelattelovepage]

Yousef Ghalib Hi, happy to help! Bet the sister-in-law doesn’t do that again!!!

[@carlwraith8176]

Loving the tutorials, I’ve got a titanium plus that’s bringing up blocked brew unit. It’s been stripped, cleaned and re-lubricated but still brings the same error up. It’s driving me mad!

[@Wholelattelovepage]

Hi Carl, Sorry you are having troubles. Could be a bunch of things going on. If in US/Canada you can reach out to our tech support dept for assistance here: support.wholelattelove.com/hc/en-us

[@carlwraith8176]

@@Wholelattelovepage unfortunately I am in the uk 😔

[@ruthclark1401]

Thank you so much for this! I was able to apply the concepts to my Saeco Vienna Plus and got it working again!. I had to go to the hardware store to buy a Torx T-10 screwdriver, but all good. Note to others: watch the video all the way through -- there are quite a few steps to get the brew group back engaged (I say this from experience of jumping the gun and trying to make it work without doing all of them). Thank you again and again.

[@Wholelattelovepage]

Hi Ruth, Thanks for the comment and sharing your advice! So happy to hear this helped you out!

[@madmatt400]

Thanks Whole Latte Love. I had this problem with my Gaggia Anima XL and this video worked out perfectly for that model as well

[@Wholelattelovepage]

Great to hear!

[@brownleeann74]

Thank you thank you thank you I get coffee tomorrow morning because of this!

[@Wholelattelovepage]

Wonderful!

[@tonyjohngrant]

This totally just fixed my Saeco Intuita saeco HD8750....Thanks very much. Greeting From The Netherlands! Also gave the whole brew group a good clean. The coffee is perfect again.

[@Wholelattelovepage]

You're welcome!

[@robhufschmitt160]

Thank you guys from Belgium!!! Really helped me out. The philips screw was a bit of a challenge but got everything fixed. Lot's of love for this great video!!!

[@Wholelattelovepage]

Hey RH, You are welcome and thanks you for the comment!

[@fabioaloise]

This fixed my problem with a stuck brew group in my Gaggia Anima. Thank you very much!

[@Wholelattelovepage]

Awesome! You are very welcome!

[@janmes4142]

Huzzah ; needed coffee; with your video my gaggia worked👍👍👍👏👏😂😂

[@Wholelattelovepage]

Perfect!

[@craitzubastik5730]

Большое спасибо ! Очень доходчиво и просто . Лучшее видео по этой теме .

[@nielsonderbeke8507]

Thanks a lot buddy! I was ready to throw mine away, I couldn't get the brew unit back in! Now I don't have to buy another one 😊

[@Wholelattelovepage]

No problem 👍 Thanks for the comment!

[@legitmassage]

Thanks for the video. It solved my problem with Gaggia 🎉

[@zinyouzin]

Thanks a million ...helped me fix the issue for a Saeco picobaristo deluxe.. slight difference is the clips for the door opening..but the video is very well explained ...

[@Wholelattelovepage]

You're welcome!

[@badastronautgreatloser5421]

Thank you for the video ! You made me the hero at my work !!

[@Wholelattelovepage]

Glad to hear that!

[@himanshudesai3423]

Helped me to replace my brew group on my Gaggia Velesca Prestige post cleaning. Thank you!

[@Wholelattelovepage]

Glad it helped!

[@Astolat64]

Thanks so much for this video! It resolved my problem. Actually my brew group did come out but there was no way I could put it back in. Watching your video and the cardboard trick, I resolved the problem and I'm back to drinking my favourite coffee :)) Once more, it's been a life saver for though the machine is under warranty, still, considering the length of time to have it seen to by a technician in an authorised centre was beginning to make me really nervous. Once again, a million thanks for sharing your knowledge and know-how with us normal not-so-techie people :))

[@Wholelattelovepage]

Hi Jozzie, You are welcome and thank you for leaving the comments. We love them a whole latte!

[@doraancsan5584]

@@Wholelattelovepage Can you guys help me? I have a Nivona and I also can't put the brew unit back. How can I trick that?

[@DiodeMom]

At 1:27 you say to make sure the little arrows on the brew group line up, but you don’t say how to turn it if they aren’t lined up. So if they are not lined up and you can’t remove it then how do you get them lined up? Did I miss something?

[@OriginalDecorum]

Thanks a million - I had exactly this problem with my Talea Giro just today and this was just the fix. (And yes, I left the cardboard in too!)

[@Wholelattelovepage]

Hi OD, Glad it worked out - thanks a whole latte for the comment!

[@justinbixeman617]

Thanks for posting, power cycle did the trick!💪

[@Wholelattelovepage]

No problem 👍

[@susanchen1109]

Thank you so much, I fix my machine by watching your video 😘

[@sarahvu8358]

You guys just SAVED my morning with this video. THANK YOU!! :)

[@Wholelattelovepage]

Sarah Vu Hi, that’s awesome! Thanks for taking a moment to leave a comment!

[@ecr8044]

We have a new Gaggia Anima, purchased from whole latte love maybe six weeks ago. The arrows are lined up but it is extremely difficult to remove the brew group. I have had three other machines with this same brew group that I could remove with no problem. On the backside of the brew group there is a movable yellow part that stays all the way up all the time. I think maybe I got a lemon.

[@Wholelattelovepage]

Hi ecr, sorry to hear you're having trouble. Have you reached out our Tech Support? It may be an easy to resolve issue: support.wholelattelove.com/

[@hanyzarifa7472]

your tutorial solved my problem and saved my machine , much appreciated

[@Wholelattelovepage]

Hi HZ, Awesome! Happy to help and thanks for your comment!

[@lindleysoupe]

Thanks for this. I used this method to reset the power cycle on my Melitta Europa Varianza coffee machine after yanking out the brew group

[@Wholelattelovepage]

Glad it helped!

[@MarkUnderwood-knowlengr]

Well done! One comment is that if I took this seriously before I purchased the unit, I would have had second thoughts. But it bailed out our Titanium model, which has the same brew unit. If "How to remove a stuck brew unit" gets 602,000 views (a different Whole Latte Love video), that says design flaw to me. But I love the machine when it works, and we're in the 8000 cup range and heading rapidly for 10,000 cups. Take that, MTBF.

[@Wholelattelovepage]

Hi Mark, Thanks for the comment and sharing your experience. 8,000? Now that's something but not unusual. We know they can go to 20K with proper maintenance. Many stuck units are the result of inadvertant operator error. Suppose that potential could be designed out.

[@adyinc1]

May the Lord give you everything you want, I was one step away from tearing the machine to pieces

[@filipkaluza7412]

Thanks, it also works for the Philips. You saved me some money for service :)

[@Wholelattelovepage]

Glad I could help! Thanks for taking a moment to leave your comment!

[@francoisswbikrun642]

Thx so much, that video was really helpful. You saved my coffee machine !!!

[@Wholelattelovepage]

You are welcome!

[@diegasdiego]

You and this screw save my marriage ha ha ha thanks for all step by step was awesome clear Regars from Argentina :)

[@Wholelattelovepage]

Hey DD, Saving marriages with coffee - love it!

[@davidcollins5951]

Late to the party. These help videos are a Godsend. Thanx a mill

[@kindied388]

I have a saeco intelia hd8752 manufactured in 2013. I was successful in getting the brew group removed. I did a solid cleaning of full machine, not knowing I wouldn't be able to place the brew group back in. The internal gear won't align properly with the brew group. I have the two triangle arrows lined up on the brew group. I've tried doing the steps you show with no success getting the gear inside to go back to home position. The gear turns clockwise and counterclockwise a few times then stops. The service error 4 still appears after every attempt. Over 15 tries. Is there a brew group sensor that needs to be replaced. If so, what is the part number? Can you help?

[@kindied388]

I loved the video but I'm still having trouble

[@Wholelattelovepage]

Hi KD, Unfortunately I'm not intimately familiar with that make or model so cannot advise on part numbers. Sounds like the internal gear in the machine (not the group) is out of position. Sometimes just unplugging machine, wait 10 seconds, plug back in, and turn power on will cause the internal gear to return to the proper position. Here's a video on a similar machine which may help if that doesn't work. Towards the end of the video it shows how to go into the tech menu and use that to return the internal gear to the proper "home" position: kzbin.info/www/bejne/pIvCfX59oLZjZqc

[@kindied388]

@Whole Latte Love this has been successful. Thank you so very much for the video. It worked well with my Evo italia model, too

[@kindied388]

I now follow you on KZbin 2 thumbs up.

[@andriyboychuk9677]

Thank you for the tutorial. I was able to resolve my issue with coffee machine.

[@Wholelattelovepage]

Glad it helped!

[@kosmonaut5]

Thank you. We couldn’t figure out how to reset the inside gears to put it back in 🙏🏽

[@Wholelattelovepage]

Our pleasure!

[@irinajq3235]

Thank u so much, ur video helped me to fix my coffee machine ❤️

[@Wholelattelovepage]

You’re welcome 😊

[@ddregs1]

Thanks a lot. Saved me from a trip to the service repair on vacation. Coffee back in time

[@Wholelattelovepage]

Hi ddregs1, You are welcome a whole latte and thank you for the comment!

[@ronaldkendra9083]

Did a power cycle, it came out, thank you

[@Wholelattelovepage]

awesome

[@ElkagorasaMalfurionUSWoW]

this is the video I needed to resolve an issue with my saeco. It jammed mid startup cycle after I didn't put the brew group in completely and correctly.

[@cherisaccone8042]

The first method worked. Thank you!

[@Wholelattelovepage]

You're welcome!

[@rs3tuber425]

Great video, I just fixed my Gaggia Cadorna Prestige .

[@Wholelattelovepage]

Fantastic!

[@fabian369]

Thank you so much for the clear instructions. It worked for my Saeco Picobaristo, only the last part was a bit different.

[@Wholelattelovepage]

Hi FH, Thanks for the comment and letting us know it worked for your Saeco. Hopefully you adding that info helps another with the same machine.

[@hyacinth4007]

Thanks for the clear instructions. I've just reset my Brera after a mid-brew power outage.

[@Wholelattelovepage]

Hi John, Happy to help and thanks for taking a moment to comment

[@jimistalione16]

when you come to Greece you can find the statue we built for you! Thanks 100000 you helped me so much.

[@Wholelattelovepage]

lol! Happy to help!

[@jimistalione16]

@@Wholelattelovepage Greetings once more! Maybe you can help me once more? i started my coffeemachine and while it was doing its cycle etc i pulled the water container out (being sleepless for days and days is dangerous). Anyway, now when i start the machine it does only the sound and doesnt proceed to finish the startup cycle and from what i see/hear it doesnt draw water. Any video or tips you could suggest? Thanks alot!

[@giampaolozani1185]

Grandeeee. Ho risolto lo stesso problema di una Saeco Odea, grazie a te. Molto ingegnoso. Grazie ancora

[@grantgarrett1450]

Thank you. That was awesome. Now I can have my expresso!!

[@Wholelattelovepage]

You are welcome - but please have espresso instead!

[@georgezachos7322]

Thank you for the instructions. I did the whole thing with the screw, all done perfectly. Machine turned on, did the works but only the double cup button produces coffee. The single cup button produces a subdued sound but no coffee. Any advice?

[@Wholelattelovepage]

Hi GZ, Hmmm, is the single cup button program to a very low drink volume? Try press and hold on the single cup button to go into programming mode, the machine will start to brew. When you have the amoount you want in cup press the button again to store that amount.

[@georgezachos7322]

@@Wholelattelovepage Thanks man, that was it. Subbed. 😉

[@Wholelattelovepage]

@@georgezachos7322 My pleasure!

[@realbenefit2543]

Perfect! This worked on my Saeco incanto too. Thanks so much

[@maddrum9]

You are a life-saver. Thank you!

[@Wholelattelovepage]

Happy to help!

[@danielsaezv]

Hi Mark, I have an issue with my machine: hot water or coffee won’t come out of the group head. I’m o my getting wet coffee pucks and murky water on the tray. But no espresso or lungo. Any idea of what you be wrong? I did a deep cleaning of the group head, and the grinder, but no luck.

[@jamesmanuel8123]

Good day! The gear in my saeco royal does not go in normal position

[@frog9613]

Thank goodness you had this videophone cause i was legit crying after 1 hr of trying to figure this out

[@FiremanSam60]

Cheers mate! That stuck cartridge thing was driving me mad. Turn it off and on again - who knew? 😂

[@lake5424]

It helped me to repair a similar coffee machine of a differerent brand. Thanks!!

[@doctormalta]

Hi there. The arrows line up but the brew group wont open its almost like its jamming against the coffee shoot and taking the screw out makes no difference

[@world_journeys]

Thanks for the video! I took our Gaggia Babila apart this morning to clean it, and since I put the Brew Group back in it has failed to produce coffee! The coffee gets ground and put in place, but the water just seems to end up going into the inside drip tray, and nothing comes out the external spout! Can you help with some things to try please?

[@Wholelattelovepage]

Hi WJ, You are welcome for the video. Is the water that ends up in the drip tray pure water or is it coffee colored? If coffee colored most likely problem is the brew group's top spout was put on backward. The only way this could happen is if you took the group apart and put the spout on backward. If water in drip tray is clear problem is likely a poor seal between the group and the boiler spout. The boiler spout is behind the brew group. It's white with 2 o-rings. Makes sure the o-rings are there and in good condition.

[@elcamino8771]

My problem on this machine is when i press the on button to warm up the machine the rinsing water doesnt come out from the same sprout that the coffee comes out. It goes all in the bottom tray. The machine makes very good coffee but the bottom tray is always filling up with water. Do you have any idea on what is the problem causing this?

[@Wholelattelovepage]

Hi EC, Forwarded your issue description to our lead Gaggia Tech. He recommends these videos to help diagnose and resolve: kzbin.info/www/bejne/gWKaYq2ArMt1brc kzbin.info/www/bejne/h17KlKaXlJemjJY

[@SEJP1966]

Really helped me - thank you so much

[@Wholelattelovepage]

You're welcome!

[@gerardpilot]

Thank you very much for your video guys.

[@Wholelattelovepage]

Our pleasure!

[@MargheritaChic]

Thank you thank you thank you. It helped me a lot! ❤️😁

[@Wholelattelovepage]

Happy to help and thanks for the comment!

[@vovanokia13]

Thank you! You’re the best!

[@Wholelattelovepage]

I'm glad it was helpful!

[@traceehaggard4978]

Gaggia will not repower on after all of this, please advise, thank you.

[@SH-Ldp31]

Merci pour cette vidéo! Cafetière dépannée en un rien de temps! Bonne année!

[@Wholelattelovepage]

Thanks for this video! Coffee maker repaired in no time! Happy New Year! Vous êtes les bienvenus et merci d'avoir pris un moment pour laisser votre commentaire. Bonne année! Marc You are welcome and thanks for taking a moment to leave you comment. Happy New Year! Marc

[@bigjon519]

Thanks for the video. I have a saeco vienna deluxe and I’ve tried resetting and having the gears go back to the neutral position but when I do this they are slightly off and in the 12-3 o’clock and not 9-12. Any ideas before I toss this in the street

[@Wholelattelovepage]

Hi b, Sorry you are having issues with your Saeco. Best advice I can give is to try resetting again.

[@bigjon519]

@@Wholelattelovepage yeah I’ve tried many times to reset it. It’s like the gear is off to the other side. I’ve tried and tried. Any ideas would be wonderful. Thank you

[@user-xt7tf1nt6m]

I lije the bideo but have the yellow gear. I don't know how to move it to the arrow to line ut up in video

[@user-xt7tf1nt6m]

I like the video but my model has yellow gears to line up to neutral and I don't know how to move it to neutral arrow

[@Wholelattelovepage]

This video will show you how: kzbin.info/www/bejne/j33ZZJZooNeIh6Msi=NHawYynFCqSN_As-

[@myenergypal]

Excellent video.

[@Wholelattelovepage]

Hi Elfin, Thanks for sharing your thoughts on the machine! I wonder if the air escaping sound is the vacuum relief closing as the boiler reaches temperature of 100C/212F. Should only hear that for a few seconds and know that's perfectly normal. Marc

[@moc3810]

Great clip!! Thank you very much!!!

[@Wholelattelovepage]

Thank you too!

[@sphyrnidus]

Thank you so much for saving the end of 2020 for me!

[@Wholelattelovepage]

Happy to help!

[@adamf663]

Thanks! For me, it also helped to properly line up the bottom of the brew group.

[@Wholelattelovepage]

Hi a, You are welcome and thanks for leaving a comment!

[@ReviewRapido]

Awesome! My Saeco has the same group! Stupid coffee maker is temperamental! Thanks for the help!

[@Wholelattelovepage]

Happy to help!

[@BEFLAME_GTA_Mods]

Thanks for this video, you made my day!! Keep it online :)

[@Wholelattelovepage]

Hi B, You are welcome - it's not going anywhere and also accessible through our support wiki for Gaggia machines: wiki.wholelattelove.com/Main_Page

[@andrejvlajic8800]

You saved my life

[@אביטלרובין-ד5מ]

and again you save my coffee machine 🤴

[@RaukGorth]

Thanks guys also worked on Saeco Taleo. Life savers!

[@Wholelattelovepage]

That's awesome thanks for letting us and other know!

[@90Fsystem90]

We got a Gaggia Platinum. We followed Every step of the clip. However, the main problem now is that the machine doesn't register the central Unit: it says it should be replaced, while it is placed. Any Idea how to solve the problem?

[@Wholelattelovepage]

Hi F, There is a sensor activated by a tab on the brew unit. Sensor could be faulty or the tab is not activating it.