Why did my highlights turn gray? Haircolor 101: Levels and Undertones | Ask a stylist

[@pamelacron]

Wow! You just helped explain everything that happened to my poor hair at a salon. I’m now Ashy and sad 😩

[@TASIAawful1]

Pamela Cron I went to have my hair highlighted yesterday and when I got home I noticed my hair was grey not blonde it’s made me feel really old and down in the dumps also it cost me a lot off money

[@judysuprtrkr3423]

Pamela Rose oh but they (the stylist) knows it all after 1 year of school 6 months of that learning how to push products I do my own and have for forty years

[@lulustoovintage4710]

@@TASIAawful1 me too/((

[@acgirotto]

The last 3 times I've had my roots done at a salon (at 3 different salons) my hair turned gray with purplish highlights. The last time was yesterday. This NEVER happens when I buy over the counter hair color and do it myself. I googled this and followed a recipe for 3/4 C lemon juice mixed with 1/4 C of a deep conditioner, saturated my hair, wrapped it in a towel and let it sit for an hour... and...it... was... gone, my roots were still colored, but the gray and purple tints were completely gone! It works and the hour long deep conditioning made my hair come out shiny and smooth. I wouldn't have believed it if I hadn't seen it myself.

[@Biceps.and.beauty]

Thanks for sharing!!!

[@kimberlyannnn]

Literally going to do this right now... bleh -_- I know accidents happen but I came out with some of my lightest blond pieces as silver and it looks awful..

[@aliciaryan9943]

The gray with purple literally happened to me when I got my hair done yesterday 😭 I wanted blond!! Going to try the lemon juice.

[@shootforstars77]

What deep conditioner did you use? I want to try this! Glad I’m not alone in my frustrations at how this same thing happened to me at a salon!

[@irminamikolajczyk8077]

THANK YOU SO MUCH! It worked so well! Thank you for sharing, so much appreciated :)

[@sidneyrosiak4370]

So I went to a salon and I told her I wanted a honey blonde balayage and she made my hair grey. Will the lemon and conditioner take out the grey???

[@elviahernandez3313]

Sidney Rosiak ikr me too!!

[@TeachSmartWithFay]

Sidney Rosiak i am in the exact same place!!! Can you please share if you ever got it fixed?

[@jessikagandica2311]

😭😭😭 I need help with the same thing

[@nancyflores8529]

For everyone curious yes!! It will work I accidentally turned my highlight grey and I left the lemon conditioner in my hair for 2 hours and it worked!!! My blonde highlights were back to normal and even looking a little brighter! Please do this it will save your hair. It saved my $300 hair

[@madeleineiee]

Nancy Flores I’m doing it right now!

[@Daniela-2208]

I just got my hair done and am noticing now at home, in better lighting that I have gray strands and the rest is the beautiful honey blonde that I wanted. Luckily my salon has a one week guarantee and I can go back and get it fixed. Going to call asap!

[@Nicole-dc2qg]

THANK YOU for saying all of this, I feel like my stylist never listens to me when I tell her the hair immediately looks gray or green!

[@Biceps.and.beauty]

Nicole Pope if it does she is not formulating correctly, if she is using an ash green based toner over yellow hair it will turn green. She needs to think of the color wheel, and used a violet based toner. I know it sounds crazy but adding a touch of gold with the violet helps fill in the porous hair and leave it blonde and bright NOT gray. 💗 toners can be tricky!

[@jenmc9404]

​@@Biceps.and.beauty mine looks blue.n she says oh cuz I double Ash toned it to get rid of brass. It's never been blue like this

[@melissagreen_]

Amazing, this really saved my hair! Thanks for this information, it's actually quite difficult to find good, sensible information like this and prevent problems before they happen. Thanks for great content :)

[@engelneen]

thank you so much for answering my question!! you are so sweet and obviously educated and experienced!!! I have no doubt that you are an amazing hair stylist. After listening to you, I have a whole new appreciation for what goes into coloring/highlighting hair! (I should have mentioned that I am a natural blonde, but pretty processed). This was very helpful.

[@draztikchik]

Ugh 300$ later n my hair is grey purple 😫😑 n the stylist said it was fine. I’m like dude it’s purple n grey I’m not blind. 😑😑😑now I have to try to fix it at home. So mad

[@Biceps.and.beauty]

I'm sorry that sucks!

[@camilagomez4375]

Me too 😭😭😭 I had purple highlights and now it’s turning gray on the top

[@shaquiracorrea6535]

Literally happened to me.

[@lisanicolaou4702]

I've moved to a new area and couldn't understand why the stylists here keep turning my usually honey colour grey! This helps so much. Thank you

[@rachellerhiennemusic]

My hair turned grey today trying to go a darker blonde from light and was wanting to find out why. This helped me learn so much, thank you :)

[@Biceps.and.beauty]

You are welcome!

[@rebeccalambert3443]

really helpful thank you im sitting here with grey hair sounds like my stylist left toner on too long this girl knows her stuff

[@Biceps.and.beauty]

Rebecca Ross You can always wash your hair with dawn soap, it will pull some of the over deposit out. good luck hopefully the gray is fading out.

[@eronnoc]

Really useful video, thanks. Today my stylist left my ash toner on to long on my extremely porous bleached hair; its gone a dark grey colour. He swears it will wash out but I am sceptical. I am gutted, my hair certainly cannot take any more bleach to correct this. . He tried a colour cleanser straight away, and tonight I noticed a lot of colour in the bath when I deep conditioned it. Thanks again.

[@tkucey8689]

Thank you so much, this was clear, concise and finally answering some questions for me without wasting my time or trying to sell me something! I think it's finally solved my dilemma of why highlights in one place (virgin hair) come out orange and then getting them done 3 days ago came out ash blond - even though she told me there was no toner. I'm not sure if different bleach/developer makes a difference - this was Kevin Murphy. Thank you for answering the basics, much appreciated :-)

[@calimaree30]

Omg!! I should send this to my X Stylist!! She messed up my color ugh. Thank you!!

[@deni3292]

Just got my dark blonde hair foil highlighted at a new salon. I asked for cool toned light blonde. Now that I’m home I see a lot of white/silver that looks terrible. I’ve read lemon juice and deep conditioner with get those parts back to blonde? I reallllly don’t want to call and complain, I feel like there was a miscommunication and I’m not sure what she even did.

[@Biceps.and.beauty]

Deni did you watch the video? If so, I’m sorry if the point wasn’t clear. When you ask for cool tones, they use a blue/violet/gray based toner to counteract the warmth. If no warmth is present in the hair, it will take on the tone of the toner. Toners usually wash out on their own pretty quickly. It sounded like she just mis-formulated your toner, some parts lifted higher than others so it took the toner unevenly, or she left it on too long. I haven’t ever done the lemon juice to remove a toner, so I can’t say for sure, but it will lighten your actual hair if you go in the sun... which is where the idea for sun in came from.

[@deni3292]

Sorry I was trying to pay attention with my crazy toddler climbing all over me! I’m going to try again when he goes to sleep. Thanks for the quick response!

[@karenmason4912]

Thank you so much now I understand why some of my whiter highlights went blue 😅

[@simoneb4177]

Yes, interesting, thank you. I was hoping to hear what color to use after its already turned to a blue/grey cast. I understood what you said about preventing it, but I didn't understand how to fix it. You probably explained it, but i didn't catch it, lol :) Thanks for video!

[@Biceps.and.beauty]

I would go opposite, so more of an orange toned/gold color. Orange and blue are opposites so it helps counteract. So I would use a color a few shades lighter than what your hair is so it doesn't go too dark.

[@simoneb4177]

Amber's Beauty Chair thanks so much!! :)

[@paula3280]

very good ! you explained very well all different situations with base colors, tints & toners. thanks for sharing

[@Biceps.and.beauty]

+Paula R. Thanks for watching!

[@annemariemccarvel708]

my stylist actually left my toner on longer last night, and it was looking blue! i had her wash it out immediately, so glad that worked out for me!

[@Biceps.and.beauty]

+anne marie Hernandez Yes! Very glad or you could be a completely different comment right now!

[@annemariemccarvel708]

👍🏼

[@christinetriest9161]

Thanks for the great lesson in tones and coloring!

[@mollymccann5043]

My hair isn't fading the red very quickly, but I had a haircut today with a new stylist, and she thinks she can use a toner on the red to get it back to closer to my natural color. WHEW. :-) Appointment is next week, yay!

[@Biceps.and.beauty]

Molly McCann How did the appointment go? Have you had it yet! Glad you are getting it fixed!

[@mollymccann5043]

Girlbehindthechair09 She toned it blue (because it had faded to orange, which is not a good look for me) and it looks GREAT! :-)

[@geng3619]

The stylist used a very blue toner on my blonde hair. I was a 10. And it turned everything so grey with blue in it. She didn't take out none of the toner out. So because she knew I didn't like how it turned out she added brown highlights. And it's not a light brown. Kinda dark but she told me it's kinda like a toner she used for my highlights. So she said with every wash my hair is gonna be lighter and my blonde will come back but it's been 2 days I've been washing it like crazy and I don't see my blonde. All I see is just my brown highlights and my hair looking really really ashy. And the highlights made it worse. Idk what to do I need advice :(

[@Biceps.and.beauty]

+Gen G I am so sorry! You can try washing with a clarifying shampoo to pull some of the color out, even using something like dawn dish soap, I know it sounds crazy, but it will pull the color out of hair.

[@sheilalittle117]

Great info. I have watched several videos and the information and presentation of your video is superb. Keep it up! Thanks for the information!!!

[@susanamendoza2802]

Excellent video! I still have a question... My mother in law has a full head of grey hair but she dyes it medium ash brown. What would be the best way to blend in the new re-growth of grey hair? Thanks!

[@lillian-nm9rd]

spent $400 on my hair, and came out gray !! ): thank you for this video. toner gives me anxiety lol

[@lulustoovintage4710]

Feel the same with tineru

[@lulustoovintage4710]

Toner

[@stephsarchet4257]

So I have natural blonde hair similar to yours, maybe a touch darker and we bleached it to a lighter blonde. (Sister and I did it at home.) Then we used ion silver lace (platinum blonde/ white blonde) and it turned gray instead of lighter blonde. Any suggestions on how to lighten or fix it?

[@thenaildenbyandrean935]

What can I do I had light blonde hair. Just went for a root touch up and hairstylist used a toner that darkened my blonde ... looks ashy and mostly Carmel... what can I do...

[@LinzMushel]

Great video! I have a question, I have extreeemely bleached hair (white) and I actually wanted my hair to turn greyish when I dyed it using a natural blonde (I used a 7), but it has a bit of a greenish tone to it. My full plan is to make a sort of smokey, rose-pink, antique looking balayage. Will the pink tone out some of the green or should I fix the greenish color before I do the smokey pink?

[@Biceps.and.beauty]

LinzMushel The pink tone will neutralize the green and make it a normal color, I would try to bleach wash it or use a clarifying wash first or your pink won't be popping! :)

[@LinzMushel]

Girlbehindthechair09 Thanks so much! I ended up just starting from scratch. I'm back to my brown color:P Soon I'll just do some blonde ombre highlights and put pink on top of those:D

[@Biceps.and.beauty]

I would condition, condition, condition before you lighten again! Get something with protein in it and make sure you are protecting from heat, good luck!

[@LinzMushel]

Girlbehindthechair09 Yes! Absolutely. Thanks!!

[@Stonelyrics1]

Hi, I bleach blonde hair had a few places of slight orange tint so I used that Wella toner over all my hair & it turned my hair gray. All the platinum is gone. I tried the lemon thing & clarifying shampoo but it's still gray. I bleach bathed a strip & it turned brassy. Please Help

[@alisonclairecollins]

Hello- Thank you so much for your video- super helpful! I am hoping you may be able to help me. I am a natural medium brown and decided that I would go to a stylist to try to make myself a bit blonder for summer. Unfortunately, the stylist was not experienced- foiled by entire head with bleach and left it on forever (heating with a blow dryer which I know is a huge no-no!) and didn't use any toner. I left the salon looking horrid (basically white blonde streaks with my dark base poking through- kind of a "cruella de vil" vibe). I had to go out that night so I purchased a box medium brown dye which saved the day (somewhat). It made it look fine for the time being - but is still far from desirable. It is now a medium brown with the white streaks poking through (because she did so many they still show way more than I'd like them to). I would either like to go back to all medium brown and find a way to re-introduce color to those super bleached strands, or find a way to warm up the color of the strands so they appear more like natural blonde highlights (whatever would be easier and least damaging!). Do you have any suggestions? Also - I luckily had super thick, resilient hair that seems a bit drier of course, but not nearly as damaged as it probably could be, thankfully)Thanks so much in advance !!!

[@Biceps.and.beauty]

I would do a deep conditioner, the cuticles of those hairs are probably blown up so immediately after coloring they don't do a great job accepting color. Deep condition a few times and make sure you choose a brown shade with some warmth in it. If you do it yourself buying a color from Sally's will be better than drugstore because it should have the undertones of the color described rather than just a name. Have you considered calling the salon and talking to them about it if you aren't happy? There should be a manager or owner who can help you out with this who is experienced! Good luck!

[@roman5344]

I just watched this, my 1st video of urs & am so impressed by ur knowledge that I'm subbing! But I do hv a question-I bleached my hair, all over to a Level 8 which has a yellow-gold underlying exposed pigment (sorry, but I'm a stylist too lol) so I could put a pretty blonde *hair-color* over it. Well I put an 8A (8.1) *permanent* on it. At the 8 minute mark my hair looked almost black w/a silver cast/violet tone to it so I immediately washed it out-of course I did not condition it. Dry it looks between a Level 5 & 6....as a stylist myself, I don't understand what happened. I know bleach causes porosity, but this has not ever happened to myself or on a client, thank goodness! Do u think u could give me some insight on why this happened? This was my 1st all over bleach. I would very much appreciate anything u could tell me. Thanks. Marie

[@Biceps.and.beauty]

marie mj Sorry this took me so long to get back to you! It got shuffled down in my comments so I couldn't see it. Did it lighten up by now? Whenever I do a toner over my pre lightened hair I always do a demi, it just seems to me it works better with toning. (That way I don't have to worry about it changing the other hair, I know that doesn't apply here but that is one reason I like to use it.) I don't like to use a permanent unless the hair has had time to rest. It seems when I use a permanent after bleaching it does grab too much and goes dark. I am guessing you were right that it was so pourous it just soaked the color right up. I have had very fragile blonde hair ( a client) I lifted the roots only and put lowlights in, I used a color 8/10 and it went to like a 5/6. So although not always common it can happen. It should spit the color out, if it hasn't already. I would condition condition condition. Make sure you get some good protein and a moisture treatment on it. Also I would use olaplex when lightening. Although spendy it helps reform the bonds when lightening so it doesn't blow the cuticle out. When you color again I would do a demi, my personal color line for demi is matrix color sync. That stuff is my absolute favorite and I feel like it never lets me down! Any more questions feel free to ask!

[@roman5344]

Girlbehindthechair09 thank you for responding to me. I ended up getting all the pretty but completely *unwanted* color out of my hair. What I did & I don't recommend this to anyone, was make a frothy paste of baking soda, shampoo, Redken Anti Snap (1tbsp) & water.Then I put myself under the dryer for just a couple minutes. As a stylist I know that baking soda will literally "wash out" an ash accident that has gone wrong & processed gray or porous hair that turns lavender after using ash. In my case, both. As a stylist i shoulda known better. But since it had been a couple months since the bleaching, I figured I was safe. My hair is now a beautiful Level 6 w/an ash undertone-but nothing to the extreme. Just back to normal. I was about to give up my career as a hairstylist, I was getting that depressed. Thankfully, my husband assured me not everything will go smoothly, just do the best I can & keep learning. Anyway, Normally my fave is Shades eq but I will check out the 1 u recommended & Olaplex is already on order (that stuff IS a pretty penny huh!) Again, thank u so much for ur help, opinions, recommendations & responding so soon! ♡ Marie

[@roman5344]

marie mj *everything will *NOT* go smoothly....

[@oo7719]

wow my highlights always turn greeny now i understand she is leaving toner on to long , thanks for this video

[@Biceps.and.beauty]

Thanks for watching!

[@jelenajm1160]

Hi, Thanks for the great video! I am a natural dark ash blonde/light ash brown (level 6/7 according to most hairdressers) and I was looking to lighten my hair at home. I am wondering if I could just get away with doing it with using an extra light as blonde or an ultra light ash blonde to get lighter or if I need to bleach and tone it. (I am aiming to get to a light/medium natural blonde hair and I don;t mind to have a bit of warmth in my hair. I do badly with colors that are too ash or too orange). Thanks

[@Biceps.and.beauty]

You could try a color if you only want to go a couple shades lighter, but if you use color to lift, always use something ash, or it will go super warm! Otherwise you could bleach and tone, but that is a little more tricky to do at home.

[@heyitzmon]

Hi...My natural hair color is dark brown. I'm going gray, so I usually cover it. I wana try something different. Is it possible to do gray highlights? Or blend the gray in my hair somehow, so it's not so noticeable? My hair is long, n about 30 percent gray? It's noticeable. Any suggestions? I'm in my 40's, btw...

[@EdieSexwitch]

I used a pale blonde toner to lighten my hair one level, but it doesn't cover my grays, will a brown hair dye like a medium brown cover the grays and the previous lightened/toned hair or do I have to go dark brown?

[@Biceps.and.beauty]

its not about how dark the color is, its whether its formulated for gray coverage. It should say on the box for gray coverage, and you can pick whatever shade you like. Just make sure you use 20 vol dev.

[@angieguzman6491]

Thanks so much for your video! Very informative!! ... I used to dye my hair like very light auburn and u wanted to go light golden blonde. My hairstylist bleached it and used a ashy color to cancel the brassiness but now my hair looks too ashy and it has like almost a green hue to it. How can i fix this?? Should i use a golden toner or hair dye to remove the ashy almost grey tones ?? Thank you! 🤗

[@Biceps.and.beauty]

+Angie Guzman sorry I had a wedding so I've been super busy and not able to respond to comments as quick as I usually do. I would try washing with dawn soap first to try and strip some of the green out. If that doesn't work you could use a strawberry blonde toner but watch it close, it can take only a min or two to pull out the green. Gold will just make it golden green, you need the red hues in there to cancel the green. good luck!

[@angieguzman6491]

+Girlbehindthechair09 thank you so so much!! I will be getting that strawberry blonde toner tommorow!! I tryed washing it with a clarifying shampoo and that didnt work ... Thanks again! 🤗

[@Juliyakay]

Really hope you can reply to my comment: I just got my hair lightened today. I have virgin hair so I've never done any kind of color treatment to it. My hair naturally is veryyy golden. I went in to get it lightened today and love the outcome, just my ends look a little toooo ashy for my liking and some strands on the lower layer of my hair look grey. Do you think it could fade away in a few days or should I purchase a clarifying shampoo from Sally's? I do like the ash but would like it to be a LITTLE less ashy and more golden and "sunkissed". Will that help my hair get to how I want it to be? Thanks soo much if you take the time and reply!

[@Biceps.and.beauty]

I would just try washing the ends only and rub in back in forth between your hands, if that doesn't come off in a few washes try the clarifying shampoo but on the ends only, also you can look for a gold toning shampoo and use a tiny bit of that just to neutralize the ash.

[@Juliyakay]

+Girlbehindthechair09 thank you soooo much for replying!!! Hoping I can go back to a more golden color soon!

[@Biceps.and.beauty]

+Juliya Kruglaka Good luck!

[@roxiemaria9903]

EMERGENCY I NEED HELP!!!! So basically I got highlights 2 days ago the first day when it was styled washed etc. It didn't look so bad after I washed it though I noticed the vibrance of the hair had faded away and it just looks burned and damaged.I searched up videos on how to lighten it at home and came accross some home remedies and some chemical remedies.home remedies included honey,lemons,baking soda (question:which is most effective?) The chemical remedies I found were toners (question:how do I use them effectively and without damage also I dont want my hair to go back to its natural brown color plz help me!!!) And I am kind of stuck with a grey toned blonde until i figure out what to do.Also the lady who did my highlights barely separated my strands of hair so now it looks like from my shoulders to my lower back my hair is grey and from my roots to my shoulders my hair is dark brown it is very messed and i need helppp!!!! (P.S this was my first time dying my natural hair)

[@Biceps.and.beauty]

Can you go back to the salon and ask for a refund or a re do? I don't think this is something you can tackle on your own. If you can get your money back hopefully you can find someone else to fix it.

[@WintrBorn]

So I bleached, and colored. I've done this many times, but used a different brand. My roots are grey and the rest didn't take at all. :(

[@Hannah-nh5qj]

I bought hair extensions to mix into my level 6 Auburn blonde hair. They were a level 10 from the online store, and I couldn’t find any dyes that matched it exactly, so I decided to mix my own. I mixed equal parts level 6 red blonde with level 7 golden blonde, and a small amount of level 7 neutral blonde, as told to me by an employee at sally’s. I did a test strand and it looked great, but after putting the rest on, covering them, and walking away, they ended up being a dark lavender. I’m so devastated, and I don’t know how to fix it. They were so expensive, and I feel like I ruined them. I don’t know how to fix it.

[@Biceps.and.beauty]

Hannah oh no!! All is not lost! Try using a clarifying shampoo on them. I noticed for whatever reason when dying extensions they go purple a lot! It needs gold! Try a a gold (yellow) enhancing shampoo! Should be enough to tone it out!! Just leave it on till it looks good and if needed do several washes till it tones.

[@Hannah-nh5qj]

Amber's Beauty Chair Thank you for your advice, I really appreciate it. I did a clarifying shampoo which lightened them a tiny bit, but I think I’m going to have to do a bleach bath on them. Some parts were almost burgundy purple, while others were pretty dark lavender. The lavender isn’t budging too much. I’m gonna keep giving it a try, but honestly I might have to bite the bullet and take them into a salon to have them color corrected. Thanks again!

[@Biceps.and.beauty]

Hannah good luck!! Oh yeah If they are too dark hopefully doing the bleach bath will help!

[@lucianap5346]

I have really dark brown natural hair and got some highlights done. I think my hair stylist left the bleach on for too long and after she toned it, my hair looks gray! How do I tone it back to brown? At this point, I don't even care if hides the highlights, I just want to make sure my hair isn't gray. I don't want to dye my whole hair, so I was thinking of applying a dark brown warm toner only on the highlight area. Would that work? Thank you so much for the video!

[@Biceps.and.beauty]

+Luciana M. Velez Yes. I would go lighter than you think so it doesn't alter the rest of the hair. Porous hair will soak up the color quick, and it would look really pretty to have slight caramel highlights as well. I would do 2 levels lighter than your hair color to be safe. (if you insist on covering completely you can do a 5) So if you hair is a very dark brown, say a level 4 pick something thats a level 6 I would pick a brown with red undertones. You might think you don't want it red but you need those warm tones to counteract the ashy ness. It doesn't need to be straight red brown, just have some hints of it. Also you could pick a brown color you like (warm) and get a red color and mix a 1 in line of color (like squeeze from the tube till it measures 1 inch) for every ounce of the brown you mix. This will act as a filler in the formula, so the hair doesn't turn yucky green. Good luck!

[@AuthorThings]

I bleached my hair and it didn't turn super brassy (virgin hair) but it's slightly yellowish/reddish.. should I use wella T18, and if I do, only for a short while? the bleach I bought said that it had a toner in it (I don't know that I believe this).

[@Biceps.and.beauty]

It could of had a blue or violet tint to it which can slightly help tone but is not near as effective as an actual toner. You can use that toner but just watch it very carefully my suggestion is to do a test strand see how long it takes to process and what shade it goes before you put it all over.

[@doartichaut9031]

Is there a way to fix the drab results of toning over a level say 10 blonde that is now ashy grey green level 7 blonde result even thought the color was listed as a level 9 WB warm beige blonde. Still resulted in ashy green despite saying it was a warm tone. I’m kinda stuck now because after the long summer of swimming and attempting a few months ago to “ clarify” the pool chemicals out of my hair I unfortunately ruined and stripped my delicate level 9-10 hi lift blonde. It wasn’t bleached but it was a hi lift hair color over a level 7 dark blonde with more than 50%gray

[@flofontanella1000]

In South America, our hair tends to go orange which we hate. I am brunette and have grey hair also, so I need to use something ashy. I would say that what I like is called "very light blonde with ash". My stylist uses 1/2 of a 9 and 1/2 of a 10, but still comes up dark. What can she change (with just peroxide)? Thank you!

[@Biceps.and.beauty]

She could dilute her forumla by 1/2 clear.

[@mochayeroc7598]

But how do you fix it when ur hair turns blue or green without coloring it again. Which toner to get a golden blonde agin

[@claudias2375]

Hi, I have had foils put into my hair and only a couple chunks of my hair has turned grey as these chunks were previously lighter than the rest of my hair. I really like the rest of my colour. Will these grey bits of hair fade? If so to what colour? Because i really don't want to re-dye my hair or ruin the rest of my hair colour which I'm happy with.

[@Biceps.and.beauty]

Claudia S Those bits should fade, most likely to a more platinum blonde. If they are super noticeable and don't fade, you could have your stylist pick them out into a foil and put a golden toner on them for a min and they will be back to good as new!

[@margiehenry9653]

thanks for the video about why we get the gray ash color, but how can I get rid of the ash color after it has been on 2 months?

[@junijune3778]

I just got my hair done and it came out greyish green!😭

[@junijune3778]

It didn't get fixed either

[@Biceps.and.beauty]

OH no! So sorry!

[@JoanneCamp1]

I had ash blonde highlights done at the hairdressers, a blue shampoo was used on me and now my highlights are like a grey/silver and they look awful. How can I get them to go darker without going back to the hairdressers?

[@Biceps.and.beauty]

Since it was a shampoo it might wash it out in a few days, you could try a clarifying shampoo. If you want to darken them, you would have to color it yourself at home to darken them. I would use a demi permanent and use something gold/orange based to counteract the gray.

[@beautyqueen909]

I have a question, I have level 9 bleached blonde hair and want to warm it up a level 6 chestnut brown for base, and add piece out caramel highlights. What would you do to get those tones? I wanted to use only professional lines. Thank you for your time!

[@Biceps.and.beauty]

+Baby Mendoza I can't give out exact color formulations without seeing your actual hair, condition, porosity of hair and timing all effect the outcome. I would say to use a very warm brown, you need warm and gold in the base so your hair doesn't go ash. Then when you are applying the color just take the pieces you want lighter and put a level 8/9 golden blonde on those pieces. Even though you are already a 9, bleached hair will soak up color and always go darker. You can separate those pieces by using saran wrap or tin foil. You could always search " how to foil hair" and that could be helpful to you.

[@kimwalker6265]

Hello. Just got high lights yesterday. The hair that was highlighted previously has a golden highlight.. exactly what I was hoping to get on the regrowth.. but what I have now is a golden highlight on the bottom and a slight grayish highlight on top. I'm a light brown naturally btw. Any suggestions to fix this myself? TIA

[@reneeescueta]

Hi, I was wondering if you could help me. Originally i have black hair I bleached my hair and used very light ash blonde color. Some part of my hair turns grey/purple. I tried using dishwashing liquid and lemon and it turns out more of white. I do hope you could help me. Thanks!

[@Biceps.and.beauty]

rheign Velez yes, so the lemon juice/dishwashing liquid takes the over deposited color (violet/gray/green) off and leaves you with white blonde. To get it darker now you simply have to choose which color you would like them to be and re color them. White is the absence of pigment. Now that you have removed the pigment just choose the shade you want!

[@reneeescueta]

Amber's Beauty Chair thank you so much!! It worked!

[@melyssazuniga354]

My hair is literally white and lavender .. it is too highlighty .. Is there anyway another stylist can do shadow roots and bring my hair to a more caramel color ? Or is my hair ruined?

[@lulustoovintage4710]

This is great but what can we do at home to fix this

[@mollywepler23]

Hello! I recently got my hair balayaged, I have dirty blonde hair & she added some lighter blonde balayage highlights to my hair. When she washed it she used purple shampoo & now some of the high lights are a silver/grey ashy tint. I am wondering if the purple shampoo is a toner & will the silvery/ashy tone wash out, if so how long will this take? It has been 6 days since I got it colored & I have washed it about 2 times since I got it done. I would appreciate any advice on what I should do to get rid of that ashy tone from the purple shampoo. Thank you!!

[@Biceps.and.beauty]

+Molly Wepler Should come out in a few days, purple shampoo is not as strong as a toner, just wash with dawn dish soap and it should come right out!

[@lili-yz1wb]

i took a dark mini color in my blonde hair last year, and now my hair is just orange. why did i do that:( will it ever go fully back to my natural hair color?

[@AMYRANN]

Excellent explaination. I have a question?; My hair is a different tone at the front and top to the underneath. I am going grey at the top and it also goes lighter from the sun. I have been using an ash blonde colour(Loreal les blondissemes ligh ash blonde) for over 15 years which always gave me a lovely true blonde, but now where its lighter its looking far too ash. I have very warm undertones in my hair so worried that if I use a warmer colour all over it will go canary yellow or orange in the lower parts of my hair (its happened to me before!). Any advice appreciated!

[@Biceps.and.beauty]

Sorry for the late reply, had crazy life. But what I would suggest is getting a blonde color that looks very similar (not ash) to the result of your original color (not the color on the box but what color it actually goes) then I would test it on the patch that goes ashy. If you can find the right shade I would just apply the original shade all over and just apply the new color only to the area that goes ash! You can just lay a piece of foil down and saturate the hair that is gray, and lay it over the top. Good luck!

[@joangood8340]

How do I get the toner out of my hair. I went to stylist today. I was a natural blonde, with age I am now dark grey with white wire grey. I keep my hair 3-4 inch short. I had highlights done with foil 3 months ago, mostly front due to length(per hair dresser). Today, different hair dresser, I asked to have highlights to back(now longer) and then cut. I describe highlights as a white blonde. Hair dresser suggested a toner rather than highlights to bring out blonde I have. Foils placed, hair washed, toner applied. I now have dark brown hair with almost no blond! And my scalp still burns, and I hate the color, It ages me ten years in 1 day! How can I reverse this!

[@Biceps.and.beauty]

To get the toner off, wash with hot water and dawn soap, it will fade the color. It is also ok to call and say you are not happy with the color and ask to have it fixed with her or another stylist! It's your right to be happy!

[@joangood8340]

+Girlbehindthechair09 Thank you for replying, your honesty is appreciated . Heading for shower and dawn now.

[@joyfully_joy7057]

Would you recommend a toner from wella for me~I just want to add more of a ivory shade to my highlights~I like cool but not the ash so much~my highlights are a pretty blond with a little to much ivory~Thank you~

[@Biceps.and.beauty]

+Joyfully_Joy Without seeing your hair it is almost impossible for me to know, you could try white lady from wella, as it is cool toned but not too gray, that would be my best guess.

[@joyfully_joy7057]

Thank you so much~That was fast reply~Much appreciated~You are the best

[@Biceps.and.beauty]

+Joyfully_Joy :D

[@Ugizi]

Great job Amber

[@mahlawarren-hicks9901]

Hi; I have previously done highlights with a peroxide based supermarket kit, around 2 months ago. Around 8 hours ago I went to the salon and got a blonde balayage done. Upon the toning of my hair, the new and old bits of hair I have had dyed had turned a greyish/ purple colour. I washed my hair again and the new bits of work have gone to a blonde and the grey has faded. My old work has stayed grey. I am concerned and don’t know what to do as options. Is it possible to go to a salon and for them them to re dye over the old bleach parts with my natural base hair colour. I know I have only recently had the toner and have washed it once so I am hoping eventually the grey colour in the old work will fade.

[@pochitaliciousa]

Hi ! Love the video :) I have a question I recently went in with my hair stylist and requested a honey blonde (my hair was already a level 4 but I had bleached like 4 months ago ...before i redyed it to the level 4 brown) now its this awful brown grayish tone any advice in trying to get a honey blonde? Thanks in advance :)

[@Biceps.and.beauty]

mexican barbie The only way to lighten it to a blonde is to use a bleach or other kinds of lightener. Color will not work. If it has an ashy toner on it one thing you can do is wash your hair with dawn dish soap that will fade the color faster. I would go in and have a ton of highlights weaved in then have them toned to the correct honey color. :) It probably came out gold, so she used too strong of a color to tone down the gold and now its ashy, also because it was it probably porous grabbed the color so it went darker than intended. If you have a good relationship with your hairstylist she should be willing to fix it for you for no charge. Good Luck!

[@pochitaliciousa]

Omg thank u so much for answering ! I asked her and she said to come in tomorrow

[@annevans5904]

Very informative, thank you.

[@ireneanzures2824]

Great video. But I had my hair bleached 2 times from dark golden blonde level 8 and then had pravana vivids in silver without cutting it with conditioner applied. Now it has faded and I have a green tone. What color toner can I use to get rid of green tone. I tried the ketchup thing and nothing. I have a wedding to attend this weekend, HELP!!!! Thanks in advance

[@Biceps.and.beauty]

Irene Anzures Sorry I was late answering this question! You will need a red based toner something not with gold in it, but red! you could mix some red dye into your shampoo and kind of shampoo it in for a few mins. Again sorry if I missed your wedding!

[@serenavelazquez]

I have my hair permed curly and just got a few highlights yesterday. She used 5 developer and hair lightened just fine very quickly so very minimal damage hair pretty healthy. I wanted like a pale golden blonde but some turned a silvery/grey! ): what can I do at home to fix??!! PLEASE HELP

[@luciallorens9918]

Excellent video... How to go from silver hair to blonde? This is my hair history... I have almost black hair, i bleached it to a platinum blonde. then i dyed it violet for about 2 months, at first it faded into a very nice lavender. then i used another hair dye brand and it started to fade into a mint green which i didnt like. i tryed to tone it with a light pink and it result in a light-rose-brown. now that it faded to SILVER GREY, and it looks horrible on me. i want to go back to blonde... if i aplly a boxed blonde hair dye, i am afraid it will turn green even if it is a warm blonde as my hair is really grey... also, i have very damaged hair and lots of breakagle, i am afraid a dye w developed will fry my hair. i would really appreciate your opinion as you seem so experienced!!

[@Biceps.and.beauty]

+Lucia Llorens First of all you need to deep condition before you do anything to your hair! without the proper proteins in your hair it won't 1) accept the color correctly 2) the color won't stay in long. After that the best way might be to use a color remover (not bleach) that will gently lift the gray tones off your hair. Then from there you can see what you are working with. Always remember the color wheel, orange cancels out blue, red cancels out green, yellow cancels out purple..BUT..you are right to be careful because what do yellow and blue make??? GREEN! So you can't use a yellowish toner over blue you have to use ORANGE. So the best bet is try to remove the color instead of counter act it. You probably have so much going on your hair isn't sure what color it is. So get some serious protein back in your hair before you do anything to it!! Trust me its worth it to spend a little money to fix your hair! Another way to cover gray is to use the primary colors mixed in even proportions, equal parts red base, yellow base, blue base. This is where it gets tricky, so try the color remover and see if that helps.

[@zubydel4036]

I just got my black hair highlighted with 8.1 toner. Next day I am kinda aaa the highlighted hair looks too white whereas I wanted a little golden, a little color to it. Stylist added chocolate alternate low lights which looks good. But I am hating my white highlights. Can you suggest how can I fix it. I got a box dye of loreal 8 and 9 ash blonde but I am not sure if this will fix or make it green. any suggestions please.

[@Biceps.and.beauty]

+Zuby Del Don't use ash! use a gold toner for sure!

[@fobdiehard]

my hair just has a greyish tint is there a way to get some of the toner out without washing it completely out so I don't get the orange tones back again?

[@Biceps.and.beauty]

+fob - diehard I would just try a bit of clarifying shampoo just wash it once, and see how it looks, do more as necessary it wouldn't take it back to orange with one wash, plus it should of neutralized it so you should be ok.

[@fobdiehard]

+Girlbehindthechair09 thank you so much for your response! I love your videos! :) I will try that tonight

[@ShesThe1yup]

+Girlbehindthechair09 i heard that head n shoulders is good at stripping colors out, would that work here

[@samanthakyle5518]

Hi I love your video, and your comments made me realize I am not alone in this :) I have been using box blonde hair color for at least 10 years with no issues. I desided to get it professionally colored back to my regular hair color which is a ash blonde. I asked the stylist if using ash blonde would make my hair green/grayish she said no! I trusted her :) It looked amazing the day it was done. Now 3 days later it is turning greenish. I am 3 hours away so I can't get her to fix it. I read on another post where I should use red to make it neutral. I am scared to death to color it red!! I read that other people have had success with red color depositing shampoo's? Do you think that this would work opposed to dying my already damaged hair?

[@Biceps.and.beauty]

I would try a red shampoo mix a little with regular shampoo first to dilute it try that and see if it does the trick so it doesn't soak up too much. Hope it helps! Also make sure you are using a good sulfate free shampoo or color safe shampoo so you don't strip the color out.

[@Air_2068]

If i have some silver grey shades on my hair and dyed it golden brown what color will i got? And Will i get rid of this silver purple color?

[@charleneevangeline4129]

I bleached my hair and toned it a few weeks ago. Now my hair is white blond and a light yellowish blonde. My question is how to get my hair to a natural light blonde without turning weird colors. Please help and thanks in advance!!

[@Biceps.and.beauty]

Charlene Reid I would put a neutral toner over it but do a test strand first. Leave that piece on underneath so you can test the shade before you put it on allover. good luck!

[@charleneevangeline4129]

Thanks love!!!

[@chasitysnider725]

+Charlene Reid I'm curious.. did it work?

[@danabrown3319]

I bleached my hair and burned it.and died over it with silver it looks blue what can I put over it to get rid of it?

[@brinasuligoj119]

I have a question. I did the mistake...I am greyish-green and darker than I wanted to be. I always used a color 8 and this time I used 7. What if I want to go back to 8? Will I be even greener or should I use 8 and a red toner?

[@Biceps.and.beauty]

Brina Šuligoj Color doesn't lift color so your best bet is to use something to strip the color out, I would suggest a clarifying shampoo or repeated washings with dawn soap. It will make your hair feel straw like because it strips everything off it. That is normal though, so make sure you get a good deep conditioner to follow up. Then you tone over the top if you need.

[@MariaMoreno-bt5zj]

hi , I recently dyed my hair to a golden blonde about a month ago. about 2 day ago I decided to tone my hair to get a more pale blonde. I've watched KZbin videos and seen that the wella t18 toner would do the job but it didn't. it was a fail on my hair . my hair is grey . what can I do to remove this color . my hair isn't damage much and I was thinking to rebleach it but I don't know if it would help remove the grey😣 it's a disaster.

[@Biceps.and.beauty]

T18 is a very strong toner, it can take super quickly. I don't know if you read through the comments but my advice is the same, try washing with a dawn dish soap and clarifying shampoo several times to try and pull some off, you can try a yellow tinted shampoo to gently tone some of the gray, if that doesn't help try a bleach wash, mixing it with water and shampoo. I would do that before bleaching it straight. If that doesn't help you will probably need a color correction from a professional, good luck!

[@christinawestfall8407]

i had dark red hair and blond highlights. i wanted to go light brown. i used color remover and my hair came out orange with yellow highlight. figured normal considering color it was. then i did a dark ash blond to counteract the brassy and yellow.....i now have redish brown hair with greenish grey highlights. :( what did i do wrong and how should i fix?

[@Biceps.and.beauty]

+Christina Westfall The problem was you had two different tones in your hair and they each reacted differently. The blonder pieces that didn't need the toning, took the toner and went ash, where the rest of the hair was mostly neutralized. What you should of done is first covered all the blonde highlights with a gold /red that closely matched the rest of your hair, then everything would of been even.(filling the hair) THEN put the ash color over it. Seems counter productive I know, but without those red/gold tones your hair soaks up the underlying pigment, badda-bing GREEN. These are both color correction situations which require you to treat the different sections differently. This can be very hard to do yourself. But what you need to do is get red back on those greenish gray highlights, to get the warmth back into them. ( use a demi permeant color NOT a permanent) Warm hair is better than green. You don't need to put the red on the reddish brown part because, its already red, which is where it gets tricky. If you can get the green out, THEN you could pick a color to go over the top and the hair should take it more evenly. BUT before you do ANY coloring I would DEEP CONDITION!! You need to fix the porosity of the hair to make it take the color evenly. If you don't get protein back the hair, all your hard work will just wash out. I hope this makes sense and helps you out!

[@nelidakiss7773]

Hi there, my hair Dark brown and I went to a salon and had highlights in my hair now is orange yellow what would be best for my hair to keep light but want to do it myself

[@lizzyfierros2905]

Heyy i was wondering if you could help me I initially had a dark brown and bleanched the lower half (almost like and ombre) it turned really blonde almost like yours i dint like it so i put a light-brown but my hair turned brownish grayish with green tones i wanna completely turn my hair one color and go darker what could i do?

[@cr1994yellow]

My hair turned blue and I put limón with conditioner in it and it took it out.

[@Biceps.and.beauty]

perfect! Thanks for sharing!

[@ElizabethRodriguez-or5qy]

I currently bleached my hair and toned it with a ash blonde and violet color and my roots turned gray and most of my hair is greenish gray and the rest of my hair is somewhat blonde. how would I fix it? it's more gray then anything. maybe I left the toner in for too long? the instructions said for 30 minutes so that's what I did

[@ElizabethRodriguez-or5qy]

it also has a lot of green shade to it

[@steflkd]

So went to the salon today and told my girl that I wanted my hair a little blonder. We talked about cool vs warm toner and decided with warm. After she highlights my hair and does toner, she tells me that she put in a color that is in between ash and neutral blonde. My hair now looks very grey and kind of dry. Not shiny like it normally does. Any suggestions that I can do at home? Or do I have to go back to her to fix? Thank you!!

[@Biceps.and.beauty]

I would go back and have her fix it, she should do it at no charge, where you said warm... She should fix it no problem. Just have her consult with the manager or owner on the formula so she gets is correct.

[@dtraveler3080]

Had my hair done by the owner just wanted root touch up. Kept telling them I want my roots dark not light. I can see strips of all white where it looks like color didn’t take on roots at all.

[@torafam]

This is so informative, and helped me understand how I ended up with gray highlights on my level 6n hair. I have a question about achieving my desired result. I asked the stylist for natural, fine highlights that leaned on the cooler side in order to blend my grays on my level six hair. I ended up with stripey, grayish highlights that resembles a zebra. I want to tone the highlights so they will be more natural and have a softer blend with my base without going too warm. Can a toner do this? Would a light beige blonde toner work (level 8 or 9)?

[@Biceps.and.beauty]

yes you can do that, I would use a neutral base toner! That way it is less gray but not warm.

[@torafam]

Amber's Beauty Chair, thanks so much! One more question. Since my base is several shades darker when I tone my hair should I use a 10vol developer to avoid lifting the darker base?

[@Biceps.and.beauty]

use a toner that is a DEMI permanent instead of a permanent hair color. Demi ONLY deposits color and will not effect your natural base at all! well it can tone the shade of course, but it wont lighten it, ONLY deposit color! Most colors labeled "toner" are demi.

[@melissab.5614]

i have gray highlights. i need to trn it down to honey color. what can i do?

[@chriskady9139]

Hello, could you give me some advice? I had medium golden blonde hair and i dyed it a dark blue that had a purple undertone. I regretted it and i took out as much as i could with dish soap. Now i have dark grey hair with some light violet parts. Will bleaching remove the dark grey and violet?

[@Biceps.and.beauty]

Unfortunately direct dyes are a whole other animal! It just stains the outside of the hair, and sometimes that stain won't come out! Bleaching the hair will drive it even farther in making it impossible to remove. You need to get a direct dye remover, OR I have had good look if you can find a permanent or demi permanent color in clear. For some reason, theres just enough lift in it to help it slide off, but its always a gamble! I would try it on a small piece of hair to see how your hair reacts. If it doesn't go well, you may have to bite the bullet and pay to have a professional color correction done. If they can't get it all out, at least they could tone and blend it. Good luck!

[@chriskady9139]

@@Biceps.and.beauty Thank you very much for the advice! Yes i may do a strand test and if it doesn't work i will go to a salon.

[@Biceps.and.beauty]

Chris Kady ❤️❤️🤞🏻🤞🏻

[@danabrown3319]

Well kind of blue and some purple.

[@jeniperillo-natural-vanity]

Im so annoyed! I used Wella Colorcharm in t18...and i have freaking green where its supposed to be fabulous pale blonde...Im a level 8 from a bottle...my natural color is dark brown with red. So now what? I cant bleach this out, too damaging! I dont want to go darker either...what can I do to stay away from green happening again? ( other than go to a Professional ) I prefer doing it myself and Im usually very good. Please help!!

[@Biceps.and.beauty]

I would try using a color remover shampoo or dawn dish soap it should hopefully wash off in a few days. You could also get some red shampoo and put a couple drops in with your normal shampoo and just wash the parts that are really green. I hope it comes out!

[@jennifersalvage-style7798]

I had highlights put in which I loved- I am pretty blonde like you- then they came on top with a neutral toner and my hair is a very dull color Now. Is there a way to strip this toner out of my hair? I hate the color now. : (

[@Biceps.and.beauty]

Clarifying shampoo and hot water. Wash it several times. If you can get your hands on a clarifying treatment even better. Not the same as a color remover, do not use that!

[@jennifersalvage-style7798]

@@Biceps.and.beauty Thankyou! Are there any specific clarifying shampoos to recommend?

[@margiehenry9653]

I have heard about natural ways to get the toner out like ketchup or lemon juice. Which is better for grey removal?

[@ishouldbesleeping1354]

Silly Rabbit... if a toner grabs grey just shampoo your hair every day and usually it washes out in a few washes.

[@engelneen]

I just got highlights and lowlights and the stylist did a really good job. My hair is down to the middle of my back and I have had highlights/lowlights for years and so I definitely have damaged hair. Some damage is from trying a new stylist and having a bad experience. I know that makes her job harder! The lowlight did come out darker, like the color grabbed in certain sections of my hair but I think that is because of damage. Mostly it looks great. The highlights came out perfect too. I am going to replay this and listen to it again! Thank you!

[@Biceps.and.beauty]

You're welcome! Glad you enjoyed! Thanks so much for your sweet comments!

[@horserider5550]

I had ombre that turned out yellow/orange, I used a dark ash toner and I left it on too long o think and now I'm grey. is there anyway to go back other then bleaching/lightening again? x

[@Biceps.and.beauty]

I don't know if you have had a chance to read through the comments or watch all the video, but I have gone over a lot of things you can do! xoxo

[@ginamull1056]

I need some help PLEASE! so I'm naturally very dark headed but have been highlighting my hair for years now so basically blonde. Anyways, I went to a new place today trying to save money and only ended up hurting my hair. So she foiled my hair and when she was done it was a little more brassy than I'm used to so she ended up putti,g a toner on my hair and now my hair is kinda gray looking w some purple tints all around the face. I need help!!! How can I get the blonde back without damaging all of my hair??? I cannot deal w this grayish looking hair....thanks... Gina

[@Biceps.and.beauty]

+Gina Mull Hi Gina, sorry I've been sick so i haven't been responding to comments as quick as I usually do, has the gray washed out? if not try a clarifying shampoo then deep condition! Good luck!

[@ashleyyv88]

Hey, I got highlights at a salon and there is 2 areas that turned grey. My stylist then said well ill give you the toner to mix up apply at home over these pieces. or she said I will apply it at work and you rinse it out. I didnt trust that so I took the other option. what do you advise with that? kinda scared lol

[@Biceps.and.beauty]

+Ashley Ann I would have them fix it at the salon!

[@aj7967]

Omg I'm terrified don't know what to do next with my hair. My Italian hair dresser bleached/ fried the crap out of my hair trying to get to asy grey( from a level 5.6) and a curly down to my waist hair.. now about 2 months later and not even cuting it my hair is almost shoulders length :( soooo much hair breakage didn't even knew was possible. look so bad I can only wear it up hidding it from humans eys lol.. so as my roots were growing and didn't want to do farther damage I discover Pravana( grey) was fine until the 2nd wash and then turned my hair green( not as much) but Lol from worst to worsted.. just not sure what to do next.. just not sure.. please help if you have any suggestions:) thanks in advance 😀

[@Biceps.and.beauty]

I am sorry this happened to you! First I would recommend doing some deep treatments including protein treatments! Also you probably should get some of your hair cut if its that damage. Unfortunately there is a point where hair is damaged beyond repair, I would recommend going back to a natural color to blend the roots until your hair heals.

[@aj7967]

I know I probably need a professional trim too but I'm just scared to let anyone else touch my hair (I actually learn to trim my own hair:) . Since I already got to an ash I'll hate to darken again( I prefer the lighter vs darker. How about do some lowlights matching my roots?

[@lisaperryman1268]

Hi I need advice .. I put medium brown on my daughters bright blonde hair and its green & gray will someone please tell me how to get that nasty greenish & gray tint

[@Biceps.and.beauty]

Did you watch all of the video and read through the comments? I think there could be some info there to help. Basically you need to counteract the green/gray with red/orange tones.

[@leticiastaton7555]

So what if your out growth is level 5ash with highlights but you want to lowlight with no gold seen to the outgrowth?

[@Biceps.and.beauty]

Leticia Staton You can do two formulas, one for roots and one for ends, I would use a neutral and throw a bit of ash in the roots and a smidge of red in the ends. :)

[@adrianapastora1507]

Hi !!! I need help, I got blonde highlights but after a couple of washes it turned grey.. :( what should I do?? Should I go back to the salon?

[@Biceps.and.beauty]

Yes! call and ask to speak to the manager or owner of the salon.

[@sharonbrady4596]

Thank you

[@MarieroseMariano]

I got a full head highlights and they toned it twice : and now my hair just looks lighter all over and has grey cast more n the bottom of my hair . I don't even see the highlight at all. Pls help what should I do

[@Biceps.and.beauty]

The gray on the ends will wash out with a clarifying shampoo or over time. The reason why you don't see the individual highlights is probably because the colors were done in such tiny sections that they blend together. You might is needed a different type of color application. If you check out my video on balayage I explain the different types of application. You could always have some darker pieces foiled in to create some more contrast. Hope this helps!

[@Biceps.and.beauty]

Also the ends soaked up the toner because 1. They didn't need to be toned and therefore was left/put on too long. Or 2. They are more porus (damaged) so that hair sucked the toner up quicker. If it doesn't come out you can have a warm toner put over the ends ONLY.

[@MarieroseMariano]

Thank you hun :) my hair lifted so quick while being high lighted it didn't need toner at all but she toned it anyway twice and left it for a while and burn my forehead . It was terrible :( .. I am going to another salon and tell them what u said and explain to them what happened. Thank you for your help ! Just subbed :)

[@Biceps.and.beauty]

Good luck!! Thank you so much dear!! Xoxo

[@roman5344]

I know this lovely lady answered ur question but as a fellow stylist I just wanted to say that if u told them u were unhappy w/the end result of ur hair, u do hv a rite 2 get it fixed-free of charge & not even w/the same person who did that to u. I'd say u've already gotten it fixed & I hope it turned out well, but I hate u had 2 pay 4 a color correction on something that wasn't even ur fault. Anyway, good luck in the future!

[@samanthabaisa7413]

i had a medium ash blonde baylage and about a month or so i went back yesterday and had toner done to my hair and now my hair is super ashy and steel grey/blue, what should i do? because i really want my hair to go back to what it was.

[@samanthabaisa7413]

I've tried dish soap and dandruff shampoo and it has only stripped out some of the toner from my hair

[@Biceps.and.beauty]

Then you might need to try a bleach wash, try mixing bleach with your shampoo and see if that will pull it out.

[@melaniec463]

Awesome video!! Great information. THANK YOU SO MUCH!!

[@hfxgurl2003]

Thankyou so much this is an awesome explanation, I wish the stylist I had at the salon yesterday would have understood this when I told him I had this problem before and didn't want it again. I even suggested not toning it. Now my hair is grey and silver instead of blonde. I've had better results from box colour. ☹