Why I Banned Snap-on Trucks from My Business

[@michaelpiwcewicz1412]

YOU GOT TIRED OF SPENDING $100.00 FOR A $2.00 SCREW DRIVER?????

[@herbwaters6671]

A $25.00 screwdriver costs the dealer more like $16.25. It's not as rosy as it seem!

[@spencers4121]

The high cost isn't for quality, it's because they warranty stuff constantly. Saw this first hand in the 90's, I worked mounting tires on one side of a shop. The mechanics on the other side, had 1-2 tools ever couple of weeks waiting for the truck. All they bought was snap-off.

[@peterharber1990]

I think you're absolutely right. You're a smart man! They are making money on your dime. They're not paying the salaries of your employees. They're taking them off the job off to sell them tools. They're making money, and you're losing money.

[@Matthewjo22]

@@peterharber1990 that’s right, this is great point

[@csgoproplaysfpl1916]

Did you receive a response to my mail address? It seems like the system automatically deleted it

[@quintenbalfour4839]

Probably the worst take I’ve ever heard. A tool dealer being rude or wasting your guys time is a perfectly understandable reason to prohibit entry. To demand a cut of profits though… seriously as a shop owner? You fleece your customers for a dollar and pay your mechanics a nickel. Your excuse is rent and taxes, as if tool trucks don’t have expenses to cover? People love to hate on Snap-On because it’s the easy target, and yes Snap On Tools LLC certainly doesn’t pay $50 for a $70 screwdriver but the independent dealer buying from Snapon does. If you only knew the margins on cosmetics or clothing for example you’d be asking for a cut there too… I’ve met owners like you. High on their own farts because they own a shop and have employees. Love to tell their guys what they are allowed to buy and how they are allowed to spend the money they make all while power tripping in your office. One thing is common amongst all of you with this style, high apprentice turnover and stagnant business. So much for growing the industry lol. Take the chip off your shoulder and realize that tool trucks provide a service that some find valuable and convenient, it’s okay if you don’t see the value. I do respect that you straight up just admit you’re greedy and want a piece of the dealers pie though, that’s refreshing.

[@csgoproplaysfpl1916]

Hey Matthew it seems like email is not working and my replies on KZbin were automatically deleted by the system. Can I contact you on IG, FB or something like that?

[@gutshotgriz3936]

Sounds like an opportunity to me…instead of “Uber Eats”, how about “Uber Tools and Supplies”. Source from Harbor Freight to Grainger…

[@Matthewjo22]

you can

[@helidude3502]

So if Domino’s delivers a pizza to your employee for lunch, you want a commission from the delivery driver? Because this is the ridiculous analogy you have made. If you don’t want them there because the tool dealers are rude or somehow don’t respect your business, makes sense. If it causes an issue because it takes the employees away from work on your time, then that is understandable. A tool truck is providing a service to your employees to help them work for you. He is not setting up shop to service the general public on your location. A food truck is renting a space to sell to the general public. Big difference. How your employees choose to spend their pay is their business. If they choose to invest wisely or foolishly spend it all isn’t up to you. You can give them mentoring and advice if they choose to accept it. It’s your choice if you don’t want the trucks no matter the reason. But the rationale that you should be getting commission is flawed.

[@Matthewjo22]

@@helidude3502 I don’t you realize what you said, if dominos comes we ask them to come we order the food, they won’t show up in my shop from back door with pizza in their car for sell,

[@WISHBONEL7]

​@@Matthewjo22 Do you ever order from the tool trucks ?.

[@WISHBONEL7]

Are you a millennial ?

[@broccolirob5085]

What percentage do you pay techs. Do u give them 40% of the hourly rate you charge customers.

[@Matthewjo22]

@@broccolirob5085 my pay is different, they get weekly, because we are new here we don’t have steady numbers but I will give commission later when everything gets better

[@E39M5SPEED]

He will eventually pay them all flat rate meaning that if the shop charges for example $200 per hour the mechanic doing the actual labor will only get paid about $25-$35 on flat rate that if a mechanic is replacing, for example a transmission and it’s paying four hours of labor. if it takes to Mechanic six hours of labor guess what those are two hours of labor will not be paid for and Mechanic will be working for free. Of course, every shop owner excuse is well, I’m paying the rent and I’m paying the electric bill, but how does it make sense that the mechanic who is doing all of the work is not even getting anywhere close to 50% of the labor hour ?. That’s the problem with mechanics in America… America is the only country in the world who uses the flat rate system in Germany for example, they get an hourly regardless of how long the job takes. The reason why you see so many shortcuts being taken by mechanics in the United States is because they are paid on flat rate system which causes them to rush through jobs and skip certain important steps . 😢

[@broccolirob5085]

@@E39M5SPEED i know I was a master ase certificate tech for 15 years . Payed flat rate . Only one shop i ever worked at I was payed about 30% of the labor hour. Boss would let me use the shop on the weekend to make up the difference.He liked money as he new I did as well. He never asked me to anything for free. But everywhere else I work just took advantage of the techs. But easier money to be made for me now with out wrenching .

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[@Matthewjo22]

thanks man

[@KOSerg-vo2qb]

This guys greed will make him broke

[@VALENCIA17MIJO]

Your business is obviously not making profits

[@Matthewjo22]

@@VALENCIA17MIJO that doesn’t mean I have to spend all on the company they sell tools 4 times more pricy

[@clubdjmarcus]

Even I that is true, it still is a bad idea to pay for overpriced tools. Not to mention that the truck will take time away from the owner of his employees... Either deal with the owner directly or let those employees buy their own tools in their own time.

[@adammarkowitz7944]

Maybe edit your video, sir.

[@brianhornby2564]

I'm not sure why people buy from tool trucks, I was in the business 20 years ago and never understood it. I had all craftsman back then, still do actually. Is snapon nice, yes, but not 10x nice.

[@Matthewjo22]

@@brianhornby2564 that’s my point, snap on was not exist and is not exist in Middle East but they do the hardest jobs

[@tazzthedoodle7861]

The only people that will suffer with your proposal is the technicians. When the technicians need that specialized tool to get that job done they won't have it. I wouldn't give you a cent if I was a tool truck owner.

[@Matthewjo22]

@@tazzthedoodle7861 they will and they have to, no choice, I don’t know who brained wash you guys so we have to give them extra money to sell us special tools, we can find the tools everywhere now

[@tazzthedoodle7861]

@Matthewjo22 like someone else said, tool truck can just park on the street. Honestly I doubt they care if they lose your stop anyway.

[@GFSwinger1693]

So what it sounds like you are saying is, you don't mind if tool trucks comes and sells your employees overpriced tools, you just want a cut?

[@Matthewjo22]

@@GFSwinger1693 yes I do, that’s why I am doing this, they sell the tools over price and I know I cannot change their price but I can creat some roll for them so they understand we are not dummy, but you are right I should mention that in my video that I missed it

[@monkemode8128]

I don't think that's bad at all. If the employees think it's worth the money, let them buy it. These are full grown adults, they can be expected to have some level of self control. I feel like saying that you shouldn't let the truck come around because the employees might not be able to control themselves and you as the boss are protecting them from wasting their money is a little demeaning.

[@thedumbapple2339]

Aren't they just going to pass the rent increase onto your techs?

[@Matthewjo22]

@@thedumbapple2339 that time I won’t let them sell any tools, it is already expensive but unfortunately buying form truck is kinda addiction for some tech and telling them not changing anything

[@christopheradams6317]

Owned a shop for two years, this has to be the stupidest thing I've ever heard you are literally cutting the supply lines off for your techs. I'm very aware you can get tools anywhere (harbor freight, northern tool, etc) but you need to think about the convenience of what these companies have to offer to you as a business owner and what can be offered to your employees.

[@dontdoxmebro]

Yeah, I get both side of the argument. But just have the tool trucks come in a day that’s typically slow? Google will tell you when your slow days are

[@monkemode8128]

True, if a mechanic needs a tool, going to the truck takes a few minutes and then the mechanics can get back to their job. If you spend $30 extra a tool but you make $60 during the time saved by not going to the store, it can still be beneficial without taking a cut.

[@christopheradams6317]

@@monkemode8128 There's more to those trucks than just tools for the average mechanic, they offer business solutions for business owners, they know everyone in the equipment industry usually and can help an owner get shop equipment with a good backing with financing options.

[@barryg4452]

If someone refers a customer to a mechanic, and the mechanic does a few thousand dollars worth of work for that customer can one ask for commission from that mechanic?

[@Matthewjo22]

@@barryg4452 yes that what we do, give gift or referral, that’s what it. Called referral commission

[@DanielKwetny]

@@Matthewjo22I guarantee you that’s not needed. A happy customer will refer you business just because you will do a good job for their friend. It’s different than charging snap on for rent. I do support you in doing that

[@Matthewjo22]

@@DanielKwetny thanks man

[@MR3DDev]

Good call man. The beauty of this is people cannot tresspass into your property just because they want.

[@Matthewjo22]

@@MR3DDev I don’t know who gave them free admission for all shops around the USA to come to back and taking off mechanics from their jobs and make them buy tools without permission

[@MR3DDev]

@@Matthewjo22 hopefully you get more visibility and this trend starts growing among shops.

[@Matthewjo22]

@@MR3DDev thanks man,

[@rafaelruiz8194]

I agree , I have a broken hammer and tried to trade it In and the new snap on guy told me to take it to the old snap on guy that I bought it from. The problem is the other snap on guy is in another city over 100 miles away from me since I had to move to a new city, I thought snap on tools had a life time warranty no matter were you went. So now I’m not buying anymore snap on tools ICON tools will do the job !

[@Matthewjo22]

@@rafaelruiz8194 that’s the issue, for example mileage tools lifetime wrrranty or 5 years warranty way cheaper and better quality, snap on one year warranty

[@monkemode8128]

That's surprising, so each franchisee/seller (or whatever setup they have) can only do trade-ins from their own tools? Do they have to pay for the replacement or something?

[@yakksoloyakksolo7493]

dam what an amazing sign that should work

[@Matthewjo22]

yeah it will

[@stefanczechorskidds8435]

I'll do you one better..... the signage , logo's, and shirts, sweat-shirts, hats..... which you purchase and PAY for. Essentially you are advertising for them for FREE ; they get free advertising from you the customer. They should give you that merchandise with their name on it, so long as you wear it. Pride is one thing, but being a f@@l is quite another matter.

[@RobBastien]

That rational makes a whole lot of sense. I would hope that other shops would embarque on that idea.

[@Matthewjo22]

@@RobBastien yeah they have to do this, it is already late

[@RobBastien]

@@Matthewjo22 In fact, I'm shocked that nobody thought of that before. If someone had a stand on your "good location" property, selling his stuff, he would have to get your permission and most probably pay a bit of rent space. Now, for the trucks, the same logic should exist, even if their stand is on wheels!!! They are making money because you are providing highly qualified prospects and a great location......that, in business, is worth a whole lot.

[@Matthewjo22]

@@RobBastien yeah, but some people are angry at me, they think it is normal someone walk to your business and sell you expensive triple price tools and walk away and you cannot say anything, this is not normal, does not make sense,

[@Averna222]

I was with you when I thought this was a way of helping new techs not get into trouble by selling their soul on a tool truck, but instead it's because you aren't getting a piece of the pie? Shameful.

[@Matthewjo22]

@@Averna222 I don’t think it is shame-full if they ask for permission or give something to use our property to sell tools, and also I mentioned their highe price cause more tech struggle financially and they cannot rise

[@BA-gn3qb]

Why not have the food truck on your property and charge them one free kebab per week?😊

[@Matthewjo22]

@@BA-gn3qb hahaha, we do by our own way, but if I can get offer I will consider that, why not, specially Sundays and Saturday we will have more traffic in our street due to bars and restaurants around us

[@E39M5SPEED]

Wow. Look at you. The owner, wants more money even when the snap on truck is just there to usually usually service tools for your mechanics working in the shop all day. Instead of worrying about how to make an extra nickel here and there from the snap on truck, what you should be concerned about is charging the client over $200 per hour meanwhile only paying your technician on flat rate anywhere from $25-$35 per hour . If you want to be fair and have the snap on truck, give you a commission for servicing tools use by your mechanics then let’s be fair full circle …..how about split labor 50-50? Give 50% of the labor cost to the mechanic, who is actually doing the work, meanwhile you are sitting in a nice air-conditioned office. 😢. Bro you are literally turning into the same terrible shop owner that you once experienced yourself as a mechanic. Don’t forget the main reasons why you left the dealership in the first place.

[@Matthewjo22]

i don't use flat rate and i don't like it, i pay weekly plus commission, i think it is far better and they love it

[@thenext9537]

I understand. Truck shows up, best be clocking out if you wanna go peak. You don’t like that? Well, ok then do it on your own time. Trust me, the snap on or Mac guy will find you lol.

[@sthr2110]

SnapOn is certainly high quality but also monumentally, absurdly overpriced.

[@Matthewjo22]

@@sthr2110 I think this was true couple years ago, but not right now you can find a lot of brands and way cheaper outisde

[@spencers4121]

@@Matthewjo22 Worked in a auto store in the 90's during and after high school. I worked on the tire side installing tires and oil changes, so no need for tools. The other side of the shop had mechanics, they had all snap-off tools. They always had broken tools more then one tool mind you, siting off to the side waiting for the bi weekly truck to get a tool replaced.

[@EdwardStrishock]

But at the same time, this owner requires his employees have tools to perform the job, he doesn't supply the tools

[@Matthewjo22]

@@EdwardStrishock I do supply some tools but even if they need tools they can buy different brands fraction of price and easier to get it better warranty

[@Unduplicatable]

Sales & Tool Trucks Prohibited No Trespassing

[@petebusch9069]

Tool trucks charge a TON based on perceived value, don't be stupid.

[@Matthewjo22]

@@petebusch9069 what ever it is they charge a lot, it shouldn’t be like this, don’t be fool

[@petebusch9069]

@@Matthewjo22 Its all perceived value and that's it. The warranty thing is a joke having to wait weeks for replacement, and the quality and performance is no better than anything else made today. Snap On really is the tool for fools these days.

[@Matthewjo22]

@@petebusch9069 that’s right

[@JayMak1963]

so how are the techs suposed to buy tools?

[@Matthewjo22]

really? there is no other way to buy tools, how many ways i can show you now you can buy quality tools online

[@JayMak1963]

@@Matthewjo22 if you need to see it and or need it now! If my dealer wouldnt allow the tool truck I wouldnt work there ! after all at less then 1/3 the labor rate my toold make them more $ then me !

[@Matthewjo22]

@@JayMak1963 I provide tools, most of the special tools and I dot have any problem buying them for tech, also all tech already has set of tools and I don’t need to buy more unless they are addicted

[@jonathanm9879]

Snap-On sued guys like Autel, so as a technician you now cant afford to diagnose a car unless you got $3000 to spend on their crappy diagnostics... Sums it up really. Mafia.

[@Matthewjo22]

snap on did sued the autel not because they produce scanner, because they had an option in their scanner that snap on claimed is theirs, and do you think the snap on scanners are not crapy, because they charge you 3 times more, every big shop that i go they use autel scanners now, their kingdom is over

[@Gloecknessmonster]

W

[@spencers4121]

All the big tool truck companies are predatory, they often get these young mechanics when they're in trade schools learning the trade. It's not uncommon for new mechanics coming out of school, in debt to the truck for tens of thousands.

[@Matthewjo22]

that's exactly what i meant, it is like college debt, unending

[@helidude3502]

I worked for a company that told the tool truck to stay off the property. I think the owner got his feelings hurt because a new dealer blocked his favorite parking space or something. So the tool truck simply parked in the street and the guys just walked an extra 50 feet.

[@Matthewjo22]

@@helidude3502 yeah this is another reason, but I think it’s very obvious they need to ask permission to sell tools inside anyone’s shop

[@StevenTanner-oh2ef]

If you own a shop, you know you jack up prices to cover warranty just like snap on does.

[@Matthewjo22]

@@StevenTanner-oh2ef yeah and then I will remove all middle man’s and sell online so keep the price down and make more people happy, we don’t need truck come to our shop we can buy directly from them if the prices are reasonable

[@stevenpenning705]

at 3:05 you math is off.. a 10$ sandwich which costs, according your guess, 5$ is a 100% profit... Just so you know

[@Matthewjo22]

@@stevenpenning705 yeah sometimes my math is off, I don’t have script I talk from heart

[@stevenpenning705]

@@Matthewjo22 ;)

[@herbwaters6671]

As a retired Snap-on Dealer (25 years) I regret that tool dealers came to your business feeling entitled. I never had that attitude. I always felt it was a privilege to be allowed to be there and tried to have a good relationship with all involved, especially owners. It's not as lucrative as you suggest. The profit is 35 percent on most items. Expenses are costly, especially when customers skip without paying. Tool dealers cannot afford to pay you from their profits to visit your shop. Think of it as a service. I had many days when I sold $200.00 and warrantied $1,200.00. The dealer has to stock the item, pay for it within seven days, return the broken ones and wait for the refund. Usually more than a month. Well run shops in my territory of work would allow their employees at least five minutes to conduct their business. I had great respect for the shop's time and tried to get the transaction done as quickly as possible so work could continue. The tool truck can be a great asset to an auto repair business. Countless time, I was called, rushed over and got the shop our of a bind by providing an tool or replacing one that broke and was needed immediately. Please consider these thoughts!

[@Matthewjo22]

i think snap-on rip off the truck owners to,

[@herbwaters6671]

That was not my experience. Snap-On was supportive and fair with me, all 25 years that I was with them. They have a more than generous warranty policy. Most of the tools I replaced were abused and used improperly, and they still allowed me to replace them. It's a good, reputable company.

[@Matthewjo22]

@@herbwaters6671 yeah this was it the case with me, unfortunately every tools that I bought I got ripped off and I am so mad that they abused my honesty and they didnot treat me well, I would not do this today

[@nvragn]

That makes so much sense. When I seen the title I was like WTF but you are definitely right. Something I never really thought about. You are definitely going places. I definitely love your style 👍🇨🇦🔧

[@Matthewjo22]

@@nvragn thanks man, I relapse appreciate it, but think about it this way they sell tools 5 times more expensive but they don’t pay any penny to shop owners and they act like they do us a favor this is not right, they damage tech future we could not grow du to high expenses

[@nvragn]

@@Matthewjo22 you are absolutely correct it makes so much sense. Keep up the good work. The sky is the limit and I believe you are well on your way. Until next time take care my friend 👍 🇨🇦 🔧

[@Matthewjo22]

@@nvragn thanks man

[@BV-Auto]

Zero Snap-On tools are allowed in my work truck.

[@csgoproplaysfpl1916]

This is so bad it seems like the system automatically deleted my comments

[@Matthewjo22]

@@csgoproplaysfpl1916 I am getting a lot of emails, from service providers and sponsors, sometime their emails go to spam automatically

[@csgoproplaysfpl1916]

@Matthewjo22 I sent you an email the subject is ''Grow your KZbin channel'' please check it

[@csgoproplaysfpl1916]

@@Matthewjo22 have you read my mail messenget yet? 😅

[@boostlee5236]

Which snap on guy broke your heart? Name him, and I will take care of everything. When someone hurts me, I forgive them first so I can start healing. You should think about doing the same thing so you can live a better life.

[@Bimmerboy51]

This is so ridiculous. They pay a mortgage on there business like you do. They pay taxes like you do. What you’re suggesting by the tool people giving you a cut of their sales on your property is called extortion in this country. By the way extortion is a felony crime punishable by jail time and/or fines. I’ve dealt with the tool guys and have never had one of them act the way you say the ones you have encountered act. Of course you don’t pay your techs a commission rate or spit the profits with them, I’m not surprised one bit. Saying you don’t because you’re a new business is just an excuse. I’ve been exposed and worked in a world made up of primarily Middle Eastern people and your action, attitude and behaviors are typical of the Middle Eastern Cultural worldview and actions. This video proves you know very little of how the tool industry works. I’ve used, Craftsmen, Mac, Maco, and Snap-on, Snap-on was the most expensive and the best tool with the best warranty of any of the tools I’ve used. By not allowing the tool truck to come to your shop you are hurting your techs. You clearly understand nothing of how we do things in the US.

[@sonovabeach]

No, what's ridiculous is that you obviously don't know what extortion actually is. There is nothing felonious about asking for compensation to do business on his property. Just STFU.

[@BhiShah-f6y]

Hy i wanna contact you

[@Matthewjo22]

@@BhiShah-f6y why?

[@csgoproplaysfpl1916]

Hey Matthew how can I contact you, can you tell me what your email is?

[@Matthewjo22]

@@csgoproplaysfpl1916 if you go to my KZbin bio you can see my email,

[@csgoproplaysfpl1916]

@Matthewjo22 i tried to contact you by email in your bio last time i sent on july 29th i wonder if my email got into spam folder or you don't care about my email

[@Matthewjo22]

@@csgoproplaysfpl1916 ok I will check, what is your email

[@csgoproplaysfpl1916]

@Matthewjo22 anyhow please let me know your answer , I'm so excited to send you that email