Woman claims a popular oil change company ruined her car

Customers of a major oil change chain told Channel 2 Action News a quick and inexpensive oil change caused thousands of dollars in damage to their vehicles.
The full story: 2wsb.tv/45LH5PO
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[@falcorthewonderdog2758]

Don't look for bargain car services. Take your car to a REAL, QUALIFIED TECHNICIAN.

[@zomfragger]

It's more about convenience than price. Most people don't think to have their cars oil changed until the reminder light comes on then they freak out and pull into the closet shop just to make it go away. Yes I said most since there are people out there who do the correct thing and watch their miles and schedule service when they are due.

[@thepotatoofheaven]

how do i know if theyre qualified

[@GoonyMclinux]

Qualified by who? what denotes qualification?

[@donwyoming1936]

Pretty much every garage has the minimum wage, new guy changing oil. It's a right of passage. You seldom ever get a certified technician to change your oil. Their time is too valuable to waste on oil changes

[@lario1030]

💪🏾yess

[@mattfarahsmillionmilelexus]

There's a reason I change my own oil in my garage. Never had a problem due to criminal incompetency.

[@jameseverly8501]

thanks for the comment i have 3 toyota and i allways take my car to the dealership for oil change and after they get thorugh with the service i allways check the oil level and so forth and had no real problems

[@czechmate6916]

Same here I do my own oil change since 1972.

[@nell7869]

Save a boat load of $$$ as well doing your own oil change.

[@Ballen1182]

I did after a six pack and started the car with zero oil lol wondering why it sounded kinda funny. Ls1 trans am, too smh.

[@mattfarahsmillionmilelexus]

@@Ballen1182 Hopefully It didn't get hurt.

[@user-5ee3zk1w]

DON'T EVER GO TO WALMART EITHER, THEY F'D MY CAR UP.

[@darlahillyard4798]

My daughters too

[@DTX23-cv9sz]

Same

[@brassmule]

Wally World put the wrong oil filter (filter for the 4 cyclinder version of her car, but her engine is a V6) on my neighbor's car and it had leaked out 3 quarts in a few days. By mere chance we discovered it, and now I handle her oil changes.

[@JMS103]

Yeah they are ding bats. They don’t know what they are doing

[@inmyopinion9305]

Why in the world would anyone go to Wal-Mart for an oil change.??? That's like hiring a 10 year old to baby-sit a 10 year old.

[@apegues]

As a Retired Mechanic of 48 years I’ll tell you that the best place to get your car serviced is a reputable 1 or 2 man shop. They have skin in the game and will provide better service than a large shop with a Manager and mechanics. Having an actual mechanic service your vehicle they will usually inspect it for problems that these oil change kids and/or flunkies would never see.

[@ColbraBull]

These are literally kids out of highschool being paid minimum wage to change your oil. They really don't care if they mess up your car.

[@jasonjason9866]

I worked minimum wage jobs in high school late 90's and took pride ensuring I was doing things right. Social media changed kids for the worse.

[@ColbraBull]

@@jasonjason9866 yep exactly right. Taking pride in your work not only benefits the customer, it benefits you by refining your skills

[@JimHerbertOutdoors]

False. We own a valvoline Quick Lube and it's a 60 yr old manager there all day with three techs in their 30s that all have previously been mechanics. Not all quick lubes are dumb kids

[@tom11zz884]

Sort of like fast food employees

[@jasongrisdale3084]

​@@JimHerbertOutdoorscan't be very good mechanics if they now work in a shitty minimum wage quick lube job...a good mechanics would laugh in your face if u walked up to them and offered them a job....I would...I would tell u to stick it as I'll always turn wrenches in a reputable shop making top dollar an hour

[@Michael-fe9ef]

Whhhaaaaaaaattttt those quick stop oil change drive throughs ruined your car???? You don't say

[@mrtjbiga1784]

WHAT! , nnnoooo way

[@richb1576]

Yea. But I got a free car wash

[@DimSimSam]

Who would think workers who haven’t been through trade school would destroy your engine? I doubt trained mechanics would want to change oil all day. Additionally the oil change is the only time where my mechanic can pick up any issues with my car.

[@NathRebornsK]

Basically, the problem is the employees themselves whom don't wnat to clean the kitchen like me. Most people are 18 and above and ther attitude don't match the service quality. I have resume to look for a decent job, even cheap salary. Most people don't want cleaning job. And here it is, toxic society creates more car engine broken.

[@ssm0379]

😂😂😂😂😂exactly!!!

[@davidgoodrich1258]

This is why you change your own oil. Not only is it more affordable but when you do it yourself you know it’s done right.

[@Plinian]

My favorite part is when the story makes it sound like it’s a complicated process because different manufacturers need different oil filter cap sockets

[@kayremoob9579]

Sorry you're poor.

[@davidgoodrich1258]

@@kayremoob9579 sorry you lack basic skills to do it yourself and lack common sense to pay for something that’s way cheaper doing it yourself.

[@kayremoob9579]

@@davidgoodrich1258 Does it upset you that you can't even afford to hire someone else to do it for you and trust that they'll do it correctly? It's a tough situation. But this is the USSR, not America.

[@NipItInTheBud100]

But not practical for many many people!!

[@ICARUS_I]

The big mistake people are making is taking their vehicle to a car service shop called “Take 5”

[@robertbowersock3471]

I always check the oil before I drive away. Trust no one.

[@NorthlanderMN]

That’s smart. I’d be checking for leaks too.

[@althunder4269]

Me too, but you should also check it daily after that for at least a week because it could be leaking out slowly if they didn't tighten the oil filter or drain plug. Also look under the car for drips.

[@austinhernandez2716]

You contradicted yourself. You said don't trust them yet you still go there? Why not do it yourself then?

[@chuckh4077]

I only trust my regular auto shop. They never make a mistake with my car

[@kayremoob9579]

Sorry to hear you're poor.

[@lanrea9373]

That's the reason why it's better to change the oil by yourself if you can or take it to regular mechanics. This is not the only company doing this kind of crappy job.

[@donwyoming1936]

Just stahp. Most people don't have the skills, tools or desire to change their oil. Most apartment buildings ban car maintenance in the parking lot. Disposal of waste oil is also a pain.

[@lanrea9373]

@@donwyoming1936 They can buy their oil and filter and take it to a local workshop, changing by yourself is optional.

[@drscopeify]

@@donwyoming1936 Also driving requires skills too, and so does using a computer, doing oil changes is as easy as making a nicer dinner meal, if not less skills needed, in my opinion. When I did it the first time I made a list of steps like a cooking recipe, and by the second time I only used the list as a rough guide and by the 3rd oil change it was too obvious and now it only takes me a few minutes to do the oil change, I have done it probably 40 times by now.

[@vivillager]

@@donwyoming1936, just gotta ask around as to who needs waste oil. Guy local to me has a truck that runs on oil, so everybody just gives it to him, even some of the local shops

[@matrix2000x2]

@@donwyoming1936 How is disposing of used oil a pain. I just drive down the street to my local auto zone or any car parts store and they take my used oil and used oil filter and even give me 25 cents from the state oil recycling program. I live in California for reference.

[@wturner777]

This is why I avoid those quickie-lube places like the plague and change the oil myself.

[@teresaesquivel2040]

I change my Kia Sorento oil in the police departments parking lot and let my old Castro oil high mileage spill into the PHX police department parking lot put my new fresh oil in and take off respectfully

[@infobaseworks2401]

Lets be honest changing the oil properly is no easy task

[@Cfchild1]

Sign meant to say 15% off oil draining, replacement extra.

[@neverthree_putts3655]

LOL good one. "Save $15 bux now and then call your mechanic in a week"

[@117delta]

Lololol

[@markthorsen2888]

Fast, cheap and good. You can pick 2 and only 2.

[@richardelliott8352]

the exception is an oil change, provided they are not trying to use the cheapest filter or oil available on the entire planet, which is probably this companies recurring wet dream.

[@reggiejohnson6521]

I only want "Good"

[@youtoobe169]

I don't think you can have "good" with "cheap"

[@DKNguyen3.1415]

@@youtoobe169 You can but it might take infinite time.

[@markthorsen2888]

@@youtoobe169 You can, it just won't be fast.

[@cesarsalgadosalgado2199]

Permanently restrict and ban this company from doing work on cars anymore

[@guillermo68480]

I do my own oil changes because they’re cheap, EASY and no one is going to care bout your car as much as you do.

[@Denvermorgan2000]

That tool at 3:00 is for taking off the oil filter of not the oil cap the oil cap is taken off by hand no tool is required.

[@marthajean50]

Yes, and it's not "more complicated" than it used to be. One strap wrench does them all, for Pete's sake. Clearly, the news people aren't handy types.

[@geraldscott4302]

@@marthajean50 I always use a strap wrench when there is room for it. But 2 of my cars, both Mercury Grand Marquis, don't have room for a strap wrench. I used to use a socket on the flutes, but Ford changed the flutes on their Motorcraft filters, and there is no longer a socket that will fit. so I switched to K&N filters, that have a hex nut welded on the end. They cost more, but I don't really have a choice.

[@marthajean50]

@@geraldscott4302 Right, yeah. A few models are super tight on the space around the filter. Only thing I'd think other than what you've got going is if it would be possible to use the spanner/pincher type, given if its 2 grips had enough spatial sweet spot to play with -- if so, probably just enough to loosen it to get to hand tight. If it's THAT squeezed, you can't even get a good hand grip, often, though. You'd think on something as big as a MGM, they could do better. We always joked at the garage about their doing stuff like that so customers would bring it to them. Torn off too many crushed filters to count.

[@spider-mm6wg]

I believe what the dude was talking about are the cars that don't use a 'can' filter, but rather a cartridge and housing. I've seen plenty of people F them up. I had a friend get an oil change on a BMW, they drained the transmission, and over filled the engine. Unless you have a dead simple basic car, I would avoid these places, hell I have one of the dead simple cars, and I just do it my self.

[@geraldscott4302]

@@marthajean50 The front end of the MGM was redesigned in 2003. It got rack and pinion steering, and the steering rack is in the way of getting to the oil filter. It was not a problem on older models. You can use anything to remove a filter, since it is getting thrown away anyway. But you have to be very careful not to damage the new filter.

[@tedbell4416]

Express oil ruined my truck never go to these places

[@ronbennett7885]

Agreed and won't use them. However, dealers occasionally mess up too. Had it happen decades ago. Fortunately, caught it before leaving the lot. They added the oil and all was fine. With some cars, that's not always the case, but many times it is. Regardless, one only has moments to shut it off before serious damage occurs. Guessing these drivers didn't notice for a while. The lady with loud knocking and the guy with smoke coming out.

[@gotskinn]

We do all of our own work. It's hard and challenging but worth it. Shops just don't care about your car like you. All my stuff is old. And I am SO proud of that! PROPS TO MY HUSBAND! You can't be DUMB and have an old vehicle that is reliable. I GOT 7.

[@Zach-sg5uu]

@@gotskinn BS I’ve had nothing but old vehicles & they have all been reliable! All I had to do is oil changes! and basic maintenance!😂

[@mariovo5]

She said whaaaat ? SHE NEEDS TO file a lawsuit and file for damages that happened NEXT

[@dreamer6508]

Brand new transmission destroyed, oil leaked out after an oil change

[@stevenweiss2148]

It is shocking that a city would trust that place to change their oil.

[@kseries1981]

A quick, inexpensive oil change is a bad oil change.

[@Orlando_Steve]

Oil changes shouldn't take long. But that place is not cheap. They want over $100 for full synth.

[@kimberlyhall7610]

I took my 2014 Kia soul there and they ruined my engine. I am in an even better car now, but she goes to a real mechanic that does honest work! Hard lesson to learn but oh well.

[@peachykeen4242]

I've never heard of this place BUT I will remember their name. They will never get my business. Damn shame!

[@spencers4121]

Any express lube place can have this issue, it comes down to how lazy or how poorly the workers are trained.

[@HummaKavula-DontVoteForStupid]

I’ve been going to my location for years. They have hundreds of locations. You’re free to do what you want with your money but shaming an entire franchise over the actions of one location seems crazy to me

[@texaslegend5076]

I first started seeing them in Houston in 2020. I work on my own stuff though.

[@chuckh4077]

Yup. Along with Walmart oil change. Never again.

[@HummaKavula-DontVoteForStupid]

@@chuckh4077 yeah, anyone going to Walmart for an oil change is asking for it

[@Jenkmode89]

As someone who used to work at one of these quick service oil change companies I can tell you they don’t hire people who know anything about cars. Maybe a few know something but the vast majority don’t know anything about cars. I didn’t work for take 5 but I did work for a similar company and can tell you it’s not even a requirement to have automotive knowledge to get hired. I actually did apply to take 5 and the manager actually told me she thought I was over qualified to work there and I didn’t get hired. These companies pay so little that no one with automotive experience wants to work there. At the company I worked for we all got paid 8 bucks an hour that’s 75 cents more than minimum wage to be working on peoples cars that are what gets them back and worth from work. The only reason places like this even exist is because people are too lazy to do it themselves. Changing oil is by far the easiest thing to do on a car.

[@blessedaroma]

I agree with you my step dad use to work at a jiffy lube for 8 bucks an hour... insane slave labor wages😢😢

[@Jenkmode89]

@@blessedaroma yeah while charging a fortune for oil changes. If you wanted synthetic oil at my shop you paid bare minimum 120 bucks and that’s not including any extras you get. They tell us to constantly upsell filters and services. If you know nothing about a car how can you do a transmission service? How can you do a radiator flush? This is why people’s cars get messed up unqualified untrained people are performing services they are not qualified to perform. Changing an air filter is one thing that’s nothing doing maintenance on a car when you are not a mechanic should be illegal.

[@spencers4121]

To be fair as someone who worked at a store that did tires and oil changes, during and after I left high school. You don't need to know ANYTHING about cars. What you do need to do, is have simple procedures that spend a few extra minutes at most running the engine. Then checking the dip stick, and looking under the car for leaks.

[@Jenkmode89]

@@spencers4121 if you’re going to sell major services on people’s cars you need to be knowledgeable about cars or at least be a mechanic. At these places people who have no understanding on how cars work are performing major services on cars they have no business performing services on. Would you want a untrained person doing a transmission service or radiator flush on your car? If oil changes were all you did then you would be correct you don’t need to know much but that’s not the case. A lot of these places have been caught charging people for major services and then not doing them. These places are all scams and people should stay far away from them.

[@chrismulders2344]

Don't trust a quick change place anymore. Take it to a professional mechanic.

[@phucyutoob6477]

Do your own oil changes. Period.

[@evanhughes1510]

Not realistic to expect everyone to be able to do that.

[@roachtoasties]

This isn't oil change service but "oil drainage service." They should just advertise "We drain your oil in 5 minutes and you're good to go." Jiffy Lube screwed me years ago. Since then I won't touch these oil change shops with a 10 foot pole.

[@RichQcCa]

They should renamed themself "Take 6" to add a minute to check the oil level at the end

[@jjohn713]

You get the same problem at actual dealerships as well. I paid for a dealership to drain and fill my differential oil. It never happened and when I did it again at another location 30,000 miles later, it was thick sludge.

[@smitastic7030]

When I worked at Valvoline part of the process was to show the customer the oil stick reading full after the oil change. It is impossible to send a car out without oil if this step is followed.

[@marthajean50]

GREAT practice! That's brilliant management.

[@alexv4434]

Yes! I used to live near a Valvoline and always took my car there for oil changes, it was cheap too. They always showed me the oil dip stick at the end

[@buddweiser4457]

You still could have a leak cause they screwed up the oil drain plug and put it in crooked. So always check for leaks. Who cares if oil is full at the shop

[@Jawz529]

Take 5 in my area always does this. They show you it’s full before you leave.

[@buddweiser4457]

@@Jawz529 doesn’t matter if it’s full there at shop. Many times they will put the oil plug in crooked cause it to leak oil out. Workers there are not mechanical y knowledgeable

[@lowermichigan4437]

Warranty or not they are still liable for the damages they caused. Sue their asses

[@Chuck_PS]

It’s not about the warranty. It’s about gross negligence by the company.

[@brianjarvis2772]

My wife went to a fast oil change place one time and they put the wrong oil filter on and all of the oil poured out as she drove away 2 mi down the road the motor seized and blew up. We had to threaten to sue the place to get them to even act like they were going to do the right thing. The car was old and used and we got 5,400 out of it and only paid 1,250 for it.

[@ekop1778]

YOU WERE RIPPED OFF SIR NEVER GO TO PEP BOYS ALSO THEY CHARGE DOUBLE

[@ADBLOCKER4YOUTUBE]

@@ekop1778 Or Firestone

[@tomnguyen9931]

Now go and buy another used old car and take it to "Take5".

[@andyny29]

NEVER EVER GET YOUR OIL CHANGED AT A QUICK LUBE JOINT!

[@LeoSG61]

After getting an Oil change, I had to replace the radiator, battery, thermostat, now it’s leaking coolant

[@Denniss7420]

30 years ago, I went to one of these places because I was living in an apartment and didn't have anywhere to change my own oil. They left my oil filler cap loose and it spewed oil all over my engine compartment. I've changed my own oil ever since!

[@TL-wy1nk]

Oil is like blood! If you don't have enough of it your car, you will need a new engine. It can cost up to $10k to replace an engine.

[@philn1601]

sue the company to make them pay for it.

[@mr.t9438]

cost money to sue and no guarantee you will win

[@clos3078]

Glad dad taught me how to change my own oil. Can’t count how many times people I know have gone in for an oil change and pay through the teeth for something the “mechanic” found or caused.

[@tom11zz884]

One of the reasons why I take my car to the DEALERSHIP for any type of maintenance. Yes it cost more, but at least we have qualified folks working on your cars.

[@bryanx0317]

To be fair the dealership is usually an all day experience. Trust me, I used to work at one.

[@TheVsingh2]

Dealership is cheaper than take 5 for oil changes. They are selling convenience similar to fast food.

[@v4lhulme]

Yeah, you would think that. But remember, the new guys gotta start somewhere and that first day they start could be your car they pull in first.

[@TODD-KOBELL]

I have built three of these places; electrician But I would never go there. I am an able person who can take out one bolt for my oil change. The warranty policy states with the customer must do. How about what the technician must do? Like a complete and correct job.

[@spencers4121]

To be fair as someone who worked at a store that did tires and oil changes, during and after I left high school. You don't need to know ANYTHING about cars. What you do need to do, is have simple procedures that spend a few extra minutes at most running the engine. Then checking the dip stick, and looking under the car for leaks. These places are so worried about doing the change so quick, corners get cut and people frankly just get lazy. Also if you hear an air tool, during your oil change they just stripped your drain plug.

[@MrGriff305]

I always question whether they even put good oil in the car. Everyone is so shady these days

[@Brettdyt]

That's why I change my oil myself. I get to pick the oil and filter and make sure it is done right.

[@MikeyG003]

And this just adds to why I do my own work on my cars 😂🤦🏽‍♂️ oil changes are such an easy and basic task

[@spencers4121]

Not for everyone.

[@montevans7110]

Honestly this comment is true , but a lot of women not hearing that 😂.

[@austinhernandez2716]

​@@spencers4121yes it is, unless you got a disability.

[@Brayfrait]

Most elderly women do not change their oil

[@MikeyG003]

Yeah that’s true, everyone can’t do it, but it should be very easy for any “mechanic” most basic maintenance you can do. No business working in a shop if mechanic can’t do simple oil change lol

[@absoluteblue3567]

Love how the news always tries to get an honest statement from these companies and they always respond (if they do) with them saying, "Read the fine print"

[@PraveenSrJ01]

I never take my car to oil change companies like Jiffy Lube and Michelin Tores. I pay more to go to the dealer instead.

[@benjigans1419]

At least at the dealer they know what they’re doing! I always take my Ford to the dealer for work and always will, no one else fixing my car.

[@specialized29er86]

A quick oil change just goes to show how well some folks maintain there car.

[@Orlando_Steve]

What are you even talking about? Have you ever changed the oil in your car yourself? It does not take long for most vehicles.

[@akor45]

'I know someone\some place cheaper' Famous last words before disaster strikes.

[@NativeAmericanSwag]

Time for people to learn about their own vehicles, and start being self sufficient!

[@spencers4121]

Time for people not to live in a bubble, and learn not everyone has the tools or ability to get under the car.

[@GoatzombieBubba]

A lot of cars don't have drain plugs in the oil pan and you have to have a oil sucker tool to remove the oil.

[@Todd.T]

@@Kenobi-vu9mb More like they don't have dipsticks.

[@Todd.T]

@@Kenobi-vu9mb How about this for years I only drove German and Chrysler/Dodge only! German for me, Dodge Ram for work. PS we no longer use Dodge for work. Pentastar cam issues, transmission failures. Didn't like the Pro Master company wide.

[@weirdfan88]

​@@spencers4121You can buy these tools anywhere, and there are hundreds of videos on KZbin on how to do it. Nice job contradicting yourself, though.

[@amh75ify]

This place charges way too much for this BS!

[@javicr2570]

Sue the shop for one trillions dollars and request the closure of the shop forever

[@hammerdragon4321]

That includes Walmart they are a joke to when it comes to maintenance

[@mr.sa7anserv606]

Made the mistake of once letting Walmart change my oil but I made sure to watch. The guy was going to fill the oil in my headers until I stopped him.

[@yayger825]

I had my headlights filled with water for some reason, and when I checked the windshield washer reservoir they filled the wrong hole with motor oil! And my actual oil pan was bone dry.

[@6996brandyl]

Miss Porterfield should contact The American Cancer Society about her partners cancer treatments. They will either get her partner's a ride to her partners treatment or maybe find her a car or repair her car for them

[@marthajean50]

I used to work in management for a quick oil change company. Take my advice: No matter who changes your oil, ALWAYS: 1. Check your oil when you get the car back. 2. Watch your oil and temperature gauges for a while to be sure they stay normal. 3. Be alert to significant dripping for a while after. Any questions, ask away. I can answer whatever you like.

[@junkman8742]

What are those pink things in the urinals? How do they taste?

[@marthajean50]

@@junkman8742 I can't have those. They're not gluten-free.

[@Plinian]

@@junkman8742they’re cakes. They taste like cake. You should give them a try.

[@Kragum24]

We got 3 future Jim Carey's replying here.

[@jaymeez]

what in the world!? Wonder if these techs could change a light bulb successfully

[@Bill-im6nt]

NO!

[@spencers4121]

Why do you call them "techs", anyone can get a job there. You think they're trained mechanics lol.

[@thewiseguy3529]

They're not techs dude lol You need to get out in the world.

[@neverthree_putts3655]

The three that I saw? I'd 100% wager NO WAY

[@jaymeez]

@@thewiseguy3529 your screen name is perfect “Wise Guy” The job title there is Lube Tech. Loon it up.

[@kerlygerl]

This has happened to two of my husband’s cars at Express Oil, different locations.

[@NorthlanderMN]

Why do you still go? Are you going to those places so you get a new engine?

[@youtoobe169]

Why didn't he learn his lesson the first time? LOL

[@Tokomi]

Obviously you both didn't learn your lesson the first time. Great match!

[@LeadStarDude]

I have never let anyone else change my oil, and I never will. You just can't trust people. You especially can't trust a place that hires kids with absolutely zero experience and almost no supervision on the job. 🤦‍♂️

[@kentpass]

What that statement says is get an attorney.

[@SlXkxmx]

How is this a popular place? It’s such a ripoff

[@joeldriver-sp2rg]

Yeah that's why I change my oil myself with fully synthetic, quality oil and filters that I buy myself. Takes less than 15 minutes and it's no problem at all.

[@im2yys4u81]

At 73 YO I'm still doing all my own vehicle maintenance. Full synthetic and quality filters. It's not rocket science.

[@kimberlyhall7610]

Take your car to a real mechanic, not these kinds of places.

[@skye1212]

Never use these oil change places. Do it yourself. They use cheap oil and cheap oil filters too.

[@JaySmith-pv2mw]

I went to Take 5 once years ago in Jacksonville...didn't go back.

[@roninthedestroyer8958]

This happens even if you go to the dealership

[@Plinian]

That’s why you should always check the dipstick before you leave, regardless of the service provider

[@roninthedestroyer8958]

@@Plinian agreed I have had a couple of mustang guys who go to the stealership for service. They think by doing this the is in perfect condition. Several of them have drive home and realized that their car was running rough. They check the oil and it has 20 quarts of oil in the engine. Or they don't put the correct amount less 3 quarts. But the best is that the dealership don't even care. I do all my oil changes and keep my receipts for the oil and filter that I buy.

[@Plinian]

@@roninthedestroyer8958 I’m very much the same (taught by my old man). I’ll buy a filter and oil, keep the receipt, and then I’ll log the change mileage in a notepad. I used to do the first couple free oil changes at the dealer until I saw on the documentation that they weren’t using the synthetic oil that I had requested. That’s probably a moot point now that everything is mostly synthetic, but I was young and naive at that point in my life. It was a good lesson, and fortunately, it didn’t turn into a costly disaster.

[@v4lhulme]

Everyone makes mistakes, you just hope it's not on your car. If you want it done right do it yourself. That way if you screw up something at least you know about it.

[@A-Doug]

A Take 5 opened in my town last year. Within the first month there was already someone who said her engine was ruined after getting an oil change there.

[@freedom0164]

I do my own oil change, i am tired of scammers

[@user-vu5dt9lb4d]

I change my own oil and have always done so, I know some people can't, find a mechanic you can trust.

[@gwenniewennie8325]

Same thing happened to my at a quick oil change.

[@crazyobservations3080]

You should always check the oil level when you use one of these express lube shops. They will overfill with oil too. Had to take it back and make them remove oil from my engine at two different places now.

[@DanielSmith-ed3pn]

I worked for take 5 for about 2 weeks. Horrible experience. 70 hour work weeks and unrealistic numbers to hit. Glad to see them on the news

[@richardwilliams5842]

Glad I change my own oil cause this is crazy SMH

[@googleusergp]

My 2024 Toyota Corolla comes with "free" maintenance, but I chose (as I do with all of my cars) to do it myself. I know it was done not in a rush, with the right oil filter and the right oil. I did the first oil and filter change at 2937 miles, well under the recommended 10k that Toyota states (supposedly 5k for severe service). The week after I did, the dealership where I purchased the car called me and wanted me to bring it in for the "free 5k mile inspection". When I told the woman that I already changed the oil and filter, she said, "Oh no, it's just for tire rotation and fluid top off". That's when I told them, "You delivered the vehicle to me without any washer fluid (which I made them reimburse me for), and you want to touch it again? Go pound sand. If and when it needs warranty work, it's going somewhere else". That ended that chat. I'm glad I do my own work.

[@Naldo_S1K]

Hey if you're running synthetic and changing your oil at 2900 miles, can I have your old oil? I'll even come and pick it up.

[@googleusergp]

@@Naldo_S1K That was the factory fill oil and it was actually quite dirty at 2900 miles. The Corolla uses 0W-8. Could it have gone 5k miles? Sure. The good rule of thumb is 6 months and 5k miles for a modern Toyota. That works out to mostly twice a year for most folks.

[@althunder4269]

You just voided your warranty.

[@googleusergp]

@@althunder4269 Absolutely incorrect and bad information. You don't have to have the dealer do the service to keep the warranty in effect. That's against the law.

[@althunder4269]

@@googleusergp googleLOSERgp: You have to have a certified shop do it. DIY doesn't count.

[@joefrank627]

The oil filter remover tool is more for the external metal filters, if you have an internal oil filter loosen it when warm but not so loose oil will come out the sides heat once cooled contracts making it difficult to remove can even use this method on metal oil filters that are external.

[@milfordcivic6755]

If you can't trust a dealership, what makes you think a quick lube place is going to do a better job?

[@blessedaroma]

Sad sad ....I hope they pay out for those people's cars bc the worst thing is taking your car for an oil change and now you can't get any where. I will never go to take 5.

[@ronbennett7885]

Doesn't sound like they are. No resolution was mentioned for either driver. Shame. Most likely they'll need to sue and then maybe get some compensation, but still likely be out thousands.

[@dieselsdirtyworks]

Well this is very true last time I was at take five it was super cold out and I just wanted a quick oil change they had an hour long wait because they broke the guy's Cadillac who was ahead of me then after the lube Tech couldn't figure out how to open my hood on a 97 Chevrolet Silverado The man insisted on opening my hood even after I told him what engine I had year make and model. And after fumbling with my hood latch for a minute and telling me it was broken I went out opened it showed him there was nothing wrong closed it and left.

[@lavejim11]

I am surprised to hear this. I have used the Take 5 in my area several times, and they were always very careful and conscientious in servicing my vehicle. Whenever a technician did a certain operation, he called it out, another tech verified it, from start to finish. I have had no problems with them at all. Maybe its just certain locations that are having problems.

[@Bobalini1]

I work as a regular car mechanic, got a couple places like these nearby. We often joke that "if you cant make it as a mechanic, you can always change oil"

[@sandriagutierrez2605]

The cheap becomes expensive! Old Spanish proverb.

[@albertdelagarza1081]

Lo mas barato sale' caro'...........lol

[@sandriagutierrez2605]

@@albertdelagarza1081 así lo aprendí! 👍🏼

[@WillieFufu-lo1nb]

The Jeep guy can change his own oil, most mechanically inclined folks can change thier oil & filter in 15 minutes.

[@akeemharris9872]

That's not everyone though

[@Anthony-dj4nd]

30-45mins

[@WillieFufu-lo1nb]

@akeemharris9872 of course not everyone but most people.

[@thewiseguy3529]

​@@Anthony-dj4ndtakes me 10 min to change the engine oil on my glk350. Takes more time to hook up the scanner computer and reset service reminder.

[@thewiseguy3529]

​@@Anthony-dj4nd try about 10 min. 45 minutes means you shouldn't be attempting it lol

[@DjLou82]

valvoline always shows me the clear new oil level before i leave and i also check when i get home

[@WildDigger]

When I worked at an oil change place when I was a kid we had an employee not tighten a drain plug on a brand new car. The engine blew in minutes. The oil change place did replace the motor.

[@ronbennett7885]

Wonder how long they were driving before they noticed the oil pressure light. With no oil, it should come on nearly immediately. Another reason to run the engine a bit before leaving the location. More ideally, but less realistic for many drivers, is checking the oil themselves before leaving.

[@johnrambo1349]

Cause they are idiots just keep driving and driving until the car won't drive and then check the oil. Lmao

[@uamssamu5635]

Penny wise pound foolish

[@KnightRider55]

If you want something done right, don't limit the workers time. Good quality work can't be done quickly!

[@Pet1717]

This happens a lot!!

[@1127brighton]

Why would you buy an very expensive vehicle then go to a cheap oil change place that brags about being quick! People don't make sense.

[@spencers4121]

Because after buying the car they can't afford, they have to save every penny they can.

[@donwyoming1936]

They change oil. How hard can that be? Haha

[@eligreg99]

@@donwyoming1936Right? It’s kinda of hard to mess up an oil change

[@philswaim392]

She may have bought it used old and cheap.

[@daneclark3161]

Buying a used luxury car is relatively inexpensive. I take my 2013 Mercedes back to a dealer, but the oil change is $400.

[@AlexTheLi0n]

Don’t take your car to those quick oil change places. I was lucky with my Mercedes because the dealership caught it.

[@Jenkmode89]

Why would you take your fancy German car to a quick service oil change place? These type of places don’t even carry the oil for German cars. They don’t carry any filters or anything. At the place I worked at every time a Mercedes or bmw came in we would always have to run to an auto parts store just to get the filter and oil to even be able to do it. Also German cars are very notorious for being difficult to work on. They have skid plates with 20 screws on them that you have to take off just to get to the filter. A lot of places will see all that work and not even do it and still charge you. Don’t ever take a foreign car to a place like this.

[@robertnightshade2574]

See the people working at Burger King, those are the same people oil change places hire. That's why there are mistakes.

[@stevensims3342]

I worked at an oil change shop about 15 years ago. The things I saw there were enough to convince me it's probably the worst idea to let the small shops take a shot at changing your oil.

[@speederz1]

jiffy lube is another crap place

[@VintageVaughnVehiclces]

If the seal was defective on that guy's oil filter they'd be old gushing everywhere it would have been all down the street a huge mess. And he would have smelled it big time. I think a lot of these cars they take the oil out but they don't put it back in they drain it changed the filter get to talking especially if you hear a bunch of Spanish being spoken underneath your vehicle beware. They didn't have a lot of high-end Vehicles down in South of the Border, so why the hell would they know how to work on them when they get over the Border. On the job training? Bang cuz your engine oh Pedro forgot to put the oil back in.

[@Jenkmode89]

I used to work in this industry and I heard take 5 drains your oil pan before even knowing you want an oil change. Like you could go in for an inspection and pull up they will drop your pan and when they find out you don’t want a oil change they won’t fill it back up and just let you drive off. I was told this by actual employees that worked for them.

[@Foofrarf23]

Think of it this way, whenever you fill up check your oil every now and then. You'd be surprised how often turbochargers and rear main seals leak.

[@SupraManG]

I've used to go to these places when I could not afford to take it to the dealership. Fortunately, I didn't experience this problem. However, a coworker did have a situation like this happen to them from a place like this and all the company did was refund them the price of the oil change. Nothing else was covered😒

[@chris12321222]

The other day I went for a top off, they told me my oil was actually over filled. I guess that oil pan gasket wasn’t leaking like they stated months prior, that’s why I went in for a top off

[@jamesyriug7069]

A lot of new cars today have a plastic unit where the oil filter goes over tightening the oil filter can cause it to crack and you lose oil

[@kirksutherland2226]

You should know better when the place is called "Take 5" and the slogan is "10 minute oil change"....red flag buddy!

[@markwilliams4525]

The ones I go to here in Florida always show you the dip stick after they changed the oil and I always supply my own oil and filter

[@jbmolina6383]

My only issue with them is that I get oil spots in my garage after they service my truck. Happened twice and never went back.

[@syncronisity1]

Top mounted (cartridge style) filter housings can be unscrewed with a standard, appropriately sized socket. Bottom (standard) filters can be undone with filter pliers, or a universal filter adapter. Worse case scenario, hammer a screwdriver through it, and take it off that way.

[@GeminoSmothers]

I go to this company in lake Havasu and they always give me professional service. They give cold water, check my tires, and show me the dipstick before I leave to ensure there's actually oil. They also check the filters.

[@Mysticinvestigations]

It depends on who they hire. I used to go to Take 5 all the time before I moved somewhere else. The one I went to clearly had an experienced guy in charge of the change. One time he even pointed out a mechanical issue that needed to be fixed.