GA family's entire savings account wiped out in seconds by criminals

A Georgia family's savings account was wiped out in seconds after they got a call from what they thought was the fraud department at their bank.
The full story: 2wsb.tv/3RPXlJS
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[@shinola228]

Always Always! Assume a call coming from your bank is a scam and DO NOT answer. Call you bank and ask what's going on.

[@mintyfresh084]

Or go in person

[@Con-Doe]

and emails with links - even the " if you suspect fraud, click here " links

[@Hellcat71782]

Ya and make sure you’re not calling the same number that called you. I see that happening if this happened

[@wandameadows5736]

Scammers can't exist without naïve people. There's so many ways to avoid this type of scam & the easiest way is to not answer a call & if its important they will leave a message & then you can call your financial institution to see if the call was legit. A phone is just a means of communication & if you wouldn't believe a random stranger walking up to you or coming to your door why would you believe a caller? It's common sense & there's nothing you can do to stop people from this type of fishing scam.

[@mibz1117]

Please rewrite your comment. Do not ever Google your banks phone and call. Only place call from the number on your card. Don't ever go into Google and click on your banks number. Scammers have found a way. Alway visit your branch period

[@ulical]

The key thing to remember is this: no legitimate institution will ever call you and ask you to give them personal information over the phone, period.

[@justtestingonce]

😂😂😂 not true at all, most institutions do now. What they won’t ask you for is you password, but they do ask for you to answer a secret question.

[@xforce3648]

@@justtestingonceNo they don’t. That’s a scam.

[@srourfamily]

copy the email and send to local bank!!

[@ulical]

@@justtestingonce Obviously reading is not your biggest strength. I say again, no legitimate institution WILL CALL YOU AND ASK YOU TO GIVE THEM PERSONAL INFORMATION. That's completely different than you calling a legitimate institution and then answering questions so they can verify who you say you are. Do you see the difference?

[@davidglad]

The news segment says you should call them back by a known reputable number they have. Which I was going to say you should use a number given while logged in or similar that is definitely their number. Same way there's some fake Amazon number that has dialed me (I didn't answer but a quick search said NOT them), only time it had done so was when I placed an order on Amazon's legit site. So it's also possible there's something weird/leaky about their systems.

[@pev789]

It’s crazy how large wire transfers to anonymous accounts get authorized but I try and buy a water bottle at a vending machine and my card locks up

[@djmula25]

Swear

[@mssha1980]

Wire is not a card transaction. They authorized the wire

[@TB-xf3ob]

Came to say this exact thing. Lol

[@texasboykc09]

@@mssha1980I think they mean like those types of transactions getting flagged. Even authorized things gets flagged and put on hold for week.

[@n1ghttra1n]

Those charges from vending machines are weird asf that's why they get locked. They'll pop for being from another state with other info being sketch. Had a coworker accidentally dispute vending machine charges 😂 the bending machine was used to fund the blind he felt so bad when he found out.

[@Jaykwan88]

That's a tough lesson to learn the hard way for a young family.

[@mattthomas4533]

At least it was only 9 grand. People use Schwab more than just savings, could you imagine being wiped out of stocks or 401k investments, man that would be truly terrible. You can recover from 9 grand but to lose one’s 401k or retirement…. Woof

[@AutumnGold0706]

That 9 g was a million to them. ​@@mattthomas4533

[@RogerThat902]

@@mattthomas4533 I was thinking hundreds of thousands. Not to lighten the situation, but 9 grand hurts but can be recovered from. They will probably get much more from a go fund me now.

[@mssha1980]

@@mattthomas4533that would be sad

[@xx133]

@@mattthomas4533 Our system is designed for these outcomes. Banks always come out on top. It's designed for their security and profit, not ours.

[@dalegene1729]

How many times must people be told DO NOT ANSWER THE PHONE, let all calls go to voice mail, or text.

[@patriciajohn8196]

And not to give out info?

[@NeoAutodroid]

Nah, sometimes I answer the scammers and pretend to go along with them, feeding them all kinds of false information until they eventually figure out I'm wasting their time. The longer you can keep them on the phone the less time they have to scam an invalid

[@jaclynshorter2509]

Exactly. If the phone number is not in my contact list on my cell phone, then I do not answer. The one exception to that would be something like my cat is at the vet and I am expecting a call from the vet, then I will answer the phone.

[@sheh.9163]

This isn’t going to help. I actually had someone steal my wallet and attempt to use my credit card cards. I started gettting fraud alerts from my banks. Had I not answered, and verified the fraud wasn’t me using my card, the lowlife thief’s may have gotten away with much more. So there’s no right answer for how to handle these situations

[@emmabrown4846]

That’s what the F.. that I do, I don’t answer any calls that I do not recognize!!! If it’s important, leave a got damn voice message 🎉

[@rspen2142]

There have been so many warnings of this same kind, and yet people are still getting duped. I appreciate that this couple is sharing their story so that maybe someone won't fall prey to these scammers.

[@TheRealScooterGuy]

I really think that this is something that should be addressed while people are in high school. They could roleplay the different parts and discuss strategies for dealing with these situations. That won't stop scammers tomorrow, but there would be a benefit down the line.

[@rspen2142]

@@TheRealScooterGuy Or, maybe, upon opening an account at the bank, bankers can host a workshop on this...

[@rkug777]

I work in cyber security and watching this is so painful. My heart goes out to this couple. I hope the lady doesn’t feel too guilty as this is not her fault at all! Scammers have gotten more and more sophisticated sadly! I’ve had scammer calls from local utility company showing their number but I knew they were spoofing the number. What’s boiling me here is Charles Schwab’s attitude and lack of integrity! Thank you for confirming my decision to NEVER put a penny of my money with them!!!! companies gotta feel the pain to do better by their customers! I get that the lady gave the MFA code etc but still, there’s should’ve been monitoring in place on their part to prevent such fraud! Shame on Schwab!!!!

[@parkerbohnn]

It was pocket change they lost.

[@independenttntn3276]

What??? Its not her fault at all??? WTH is wrong with you? It IS her fault because she GAVE the 2FA code to the scammer so she could login. OMG, I read on and see that you then attack Schwab! Their "attitude and lack of integrity?"' The lady WASNT HACKED, she WILLINGLY GAVE her LOGIN INFO to the scammer and yet you blame Schwab? Newsflash, Ive been working in IT for nearly 4 decades and you suck if are truly cyber security which I find hard to believe as they aren't going to monitor a transaction AFTER SOMEONE LOGS INTO THEIR ACCOUNT. That is called "electronic banking." There is nothing suspicious about a wire transfer that was done after a person LOGGED INTO their account, period. I transfer thousands out of my account on a regular basis, what's my bank supposed to do call me and ask if every transaction I make is mine? STUNNING. And newsflash bobo, no one cares that you "work in Cyber security" but I will say that assuming that's even true, you are a Junior at best because you dont even understand monitoring.

[@wbillowitchCA]

And let's start having banks require the use of a PIN code for credit card transactions since the chip in those cards provide zero level of security without a PIN.

[@wkjeeping9053]

Yes, sucks for this happened. But if you authorize any transaction by saying you did, the bank will say tough luck we can't do nothing about it. Any that has been scammed this way needs to have 2 accounts with different numbers. 1 account that holds the money and you never ever give out and the other you use to pay with. So you transfer money from one to the other just enough to pay. then whafever is left transfer back. It may sound like a pain to do, but it works and keeps an extra security measure in place.

[@AmandaOwen-n9r]

Never give out any information. Call your bank back if they call. Do not answer the phone. This is something that is repeated over and over.

[@gilldavidmour4199]

Like what kind of information?

[@wendys6438]

​@@gilldavidmour4199 if you aren't sure what information to keep private, just keep it all private unless YOU call the number on the back of your card (do NOT Google for that number, ONLY use the number printed on the card).

[@AmandaOwen-n9r]

@gilldavidmour4199 if you have to ask that kind of question, you are exactly what the scamers are l9oki g for.

[@missylearned9821]

⁠@@gilldavidmour4199 Like NO information.

[@missylearned9821]

I have hundreds of contact numbers in my phone, but I will only ever respond to a select few family and friends, and if someone initiates texts or calls that I don’t recognize, they get blocked. It’s simple. I’m old and see no point in taking chances. A financial institution is never going to initiate a call to you.

[@Jonny8859]

Indian accent = red flag

[@GreggWalken-xd3qv]

Or red dot?

[@Jonny8859]

@@GreggWalken-xd3qv or red square

[@themartdog]

They have AI voices now

[@pappadudat]

I usually hate racist comments but this one..... is true that or a strong african accent

[@afridgetoofar1818]

“Tank you for calling, my name is Sanjay. How I may help you?”

[@averycutecat1852]

I once heard someone said wisely that "my phone is not meant for answering other people's call, it's for me to call other people". Never answer phone calls from a number that's not in your contact list. Let the call go to the voice mail, then find the contact information of the organization yourself and call that organization instead give a call back to the original number.

[@yeah_right88]

When will people learn to hang up and call the # on the back of their card ?! This is not secret information at this point.......

[@patriciajohn8196]

Once a month I get an email from a bank telling me they will never ask for personal info. This is known information.

[@NeoAutodroid]

Also: most phones have a feature where you can report suspicious numbers and texts. Please report suspicious calls and texts so they get entered into a database that carriers use to help filter out scam calls

[@ser9656]

A bank that uses a sad-faced emoji in their “professional” correspondence. They should be sued for that alone.

[@josephreyes8687]

I was flabbergasted at that. Like who would do that.

[@SoDidWii]

☹️☹️☹️

[@vivillager]

@@josephreyes8687, probably hired some 13 year old who spends half her life on TikTok

[@shellythompson3740]

@@josephreyes8687it’s probably the same teen that runs their social media accounts.

[@mikemaybe5999]

Yeah good luck getting money from scwab because you’re dumb

[@tammiep9628]

Never ever give personal information over the phone!! I don’t care who it is, even if it is your bank. go into your bank yourself, and ask them!!

[@myownboss1]

Wrong! You can give out information over the phone AFTER YOU CALL THE BANK TO CONFIRM!!! Don’t give out information from a call initiated by a ‘bank’….

[@xx133]

​@@myownboss1 Both of y are wrong. The bank should restore her account. 1. It's not realistic for people to go into a bank when banks are closing their brick and mortar locations. Most banking is done on phone or online these days. 2. Putting the onus on the individual rather than the institution will not solve anything. People make mistakes. A split second mistake shouldn't end an entire family financially.

[@jaclynshorter2509]

​@xx133 it's their fault for giving out the information, whether or not it was a scam. Why should the bank give them the money back when she willingly gave out passwords and other sensitive information that compromised the security of her bank account?

[@RoyalPineapple-dk2vg]

Now even ‘drug stores’ calling for Medicare info, etc. to update your info, yet you did not initiate the call and you rarely go to their pharmacy… Best thing was not to pick up the phone but some of these scammers use local area codes making me wonder if it’s a reminder call from a medical office, attorney office, church, school… etc. Be careful. Instead of using talents for good like inventing cures for cancer, helping others, energies are wasted in how they can scam you out of everything, thereby “killing” your life…

[@charliej766]

Please encourage your friends family members, and neighbors to watch the news regularly. They constantly warn viewers about these types of scams. You don’t have to watch Fox News 24 hours a day, but at least watch your local news a few times a week to stay informed. Sorry this happened to them.

[@SF-fb6lv]

I periodically surf around for scam videos to learn.

[@pammelahamilton1218]

Please don’t buy a car online either. I got robbed of $30,000

[@isolda980]

Omg! No! I'm so sorry.

[@charliej766]

Just watched another video about a man in Hawaii who paid $250K for a car online and he got scammed too. So sorry this happened to you.

[@jblue705]

@@charliej766I also saw that video. Very sad.

[@MikeAnvil]

@@charliej766I think I heard about that one. Was it a G-Wagon in Florida? Hate to admit but it happened in my hometown where we have a crap ton of shady dealers as well as sketchy BHPH lots.

[@Thatcardude207]

How? im so sorry

[@HobbitHobbit]

People need to think...if your bank calls and says you need to do something immediately because of "X" ask your why they can't just freeze the transaction or account to clear it up. Why do you need to log in, give sensitive information, etc. Honestly, while of truly feel for these people, I am also tired of seeing this. Scammers will keep running these same scams until people wise up.

[@SquirrelDarling1]

A fool and their money..

[@Edwardsjm]

Women are emotionally exploitable

[@saskialolita]

@@SquirrelDarling1exactly. I have a hard time feeling too sorry for anyone who continues to fall for these scams that have been all over the news for years at this point, esp when they’re as young as this couple was.

[@wilbertberriclone7427]

You don't have to give sensitive info to anyone who calls you. They chose to do that against all the sound advice from banks and law enforcement. Unfortunately, no one can save you from yourself.

[@johnc2438]

...sadly, they won't wise up.

[@juicyfruit6311]

Always get calls saying my account is on the verge of closing. Action must be done NOW! I tell the caller send me a verified letter explaining the case. They ask me for my mailing address. I tell them it's the address linked to this account. They ask me for it and I tell them don't bother. I'll call the verified customer service no. and talk to them. They get pissed!

[@TheRealScooterGuy]

I get text messages from scammers telling me the same thing. They are all formatted the same, but list different banks. So far, they haven't found mine.

[@Boutys_mom]

Also, I can't transfer more than $2500 per DAY from mu Bank to another bank, I can't take more than $300 from the ATM.... How does this happen where people lose alllllll their money???

[@mrj-charles6383]

You can requet higher withdraw limits. I am allowed to transfer 100k a day from my account and withdraw I think $1400 from the ATM per day.

[@lindsayo9702]

Once the scammer is in your account they can change your account setting to enable larger transfers.

[@Boutys_mom]

@@lindsayo9702 ahhh that totally makes sense! Thanks for reply.

[@Boutys_mom]

@@mrj-charles6383 good grief... $100k a day?! Soooo, are you single? . . . Just kidding!

[@lenman9013]

It was a wire transfer.

[@vincentnnyc]

congress should make a law to end these phone number spoofing!

[@thatguy7085]

Yea… the criminals will Definitely follow that law

[@mssha1980]

@@thatguy7085😂😂

[@noblelies]

It's already illegal. They don't care.

[@TheRealScooterGuy]

There are legitimate uses for the technology that scammers are abusing. The trick is to better enforce the rules.

[@Rhaspun]

Many of them come from out of the country. I remember after my oldest brother had passed away. A collection company was trying to phone me up about his debts. I ignored them. They spoofing to hide their name with a fake phone number.

[@wrinthiak3431]

If anyone calls and asks me to verify my identity by saying, "Yes," gets an automatic hangup.

[@rebelduck9077]

My answer: "Yes, I verify that I'm still the person that i was yesterday. Thanks for calling and checking to make sure I still know who I am"

[@GraceCole-qy6ul]

LPT for all: any legitimate representative will tell you their name and phone number if requested and you can google that/google the company official number and verify they are with that organization. Tax returns are a big one for this - call the IRS lol

[@A3Kr0n]

Everything is electronic. It should all be traceable. If not, that's a bigger problem.

[@andos2923]

It absolutely is traceable. The receiving bank must know all the personal info about the recipient.

[@ABC-pw5fq]

Even If u traced ur $$, u REALLY THINK THE SCAMMERS DON'T WITHDRAWAL THAT $$$ ASAP? They can send it to another account r withdrawal Everything.

[@jasongreen6886]

In this scam they do it on Friday afternoon and banks won’t trace transactions over the week. They transfer the money to an a brand new account and immediately out to another account. The intermediary bank won’t help beyond there. This is what happened to my ex-gf when her Charles Schwab account got wiped out the same way. Aiding and abetting from them…this is easily identifiable and preventable on a transaction level in their system, yet they continue to let it happen.

[@rver99]

The text message literally says "Do not share this code with anyone, even if they claim to be from Schwab". She should have told them to pound sand.

[@ferraroannie4058]

Being broke and never answering my phone are finally to seem like good things.

[@signs9587]

Why, why, why did they answer the phone and not call Schwab directly themselves by using the phone number that they have for the company? I would never answer a such call today. Everyone knows that 90% of the time they are scam calls. Call the company directly yourself and ask if there is a problem with your account.

[@Nachtmusiks]

There are psychology evidence that when a person panic their instincts take over. I don't like comments that seemingly blame the victims for what they could have done when it's Swab and the scammers who should take better actions. I believe the phone number was spoofed.

[@djksfhakhaks]

It was at this point. They knew they f'd up.

[@chrisa3289]

😅

[@Cucumberflavoredmustard]

If ANYONE calls you with some account emergency, just tell them you will call them back on their known number or go into the branch. They will then have a scripted reason on why you shouldn't. They want to create a sense of alarm and urgency. Do not hit them back on a number or email they give you. Do not let them transfer you to anyone else on their end to "verify" or calm your concerns.

[@MuzixMaker]

Caller ID is 99.999% unreliable.

[@bertog1217]

And the .01 won't even call

[@independenttntn3276]

You can present anything you want with the many spoofing apps out there.

[@thatguy7085]

This is why I don’t answer the phone.

[@parkerbohnn]

Yoi'll answer it alright when uncle sam comes asking for back taxes.

[@thatguy7085]

@@parkerbohnn I worked for the IRS… we never called… never. Everything is done in writing.

[@wturner777]

@@thatguy7085You’re absolutely right. So many scammers these days, it’s not even funny.

[@kisht7469]

These scams happen so often. I truly believe bank employees are in on these scams. How does a stranger know where you bank at? I believe a lot of these scams are inside jobs. Such a shame.

[@sh550]

They DON'T know where you bank. They have no idea where you bank. They call dozens, hundreds of phone numbers until they hit on a gullible cuss who happens to have an account with the bank named, so the gullible guy falls for it. Then they get the money and move on to the next dozen random (or even sequential) phone numbers. That's how most phishing scams work. You make a few thousand bucks off a couple hundred random phone calls... Not a bad day's work.

[@sh550]

(The caller ID is spoofed on a computer using IP or software phones, BTW. What makes the bank name look more legit is if the scammer uses an uncommon one, like Charles Schwab in this case. The gullible folks would be much more suspicious if the caller ID said "Capital One"...)

[@kisht7469]

@@sh550 I believe this to an extent but, my dad is disabled and banks at a credit union. There’s only one in his town. He received a scam call from someone who knew where he banked along with other, very personal information. Luckily I was on the phone with him when they call. He was panicking and was about to give them his account and routing number. I explained to him it was a scam and to hang up on them and call his bank directly. Sure enough it was a scam. I believe there is a level of fraud that goes on at banks. Remember, these people have your information. They can easily form a scam rings without detection.

[@shinola228]

It's definitely coming from bank employees.

[@shinola228]

​@@sh550No, these scammers know your banking history, how much money you have and where you spent it. It's coming from the inside. The only thing they don't have is your password.

[@roberttorrance731]

Don’t trust anyone calling, texting or emailing, period.

[@tanyadrake5674]

Don’t ever answer the phone just call your bank if you have questions and better yet join a credit union instead

[@Silhouette_K]

Never answer the phone for your cars extended warranty!!

[@rodentcafeteria]

I occasionally get messages from someone claiming to be from my bank on my cell phone. Having no idea why my bank would be contacting me, I simply ignore and delete them. They could be legit, but I don't care. Send me a formal letter.

[@noblelies]

Did they just outright ignore the warning part of "Do not share this code with anyone"?

[@John-bs5ug]

See that's kind of strange, because normally, you would have to share that code with the bank employee on the phone in order to do a wire transfer. My bank won't allow a 100% self-service wire transfer, and I don't think any bank should. You either have to go in person or talk to someone on the phone that will send two different verification (one via automated call and the other via email).

[@jrbland18]

IM SICK OF ALL THIS. THEY ARE DOING THIS WITH OUR INSURANCE TOO. CHANGING IT AND YOU DON'T GIVE THEM PERMISSION TO CHANGE YOUR INSURANCE.

[@mellocello187]

Why are people so naive as to imagine that any institution will call them on the phone??? NEVER HAPPENS!

[@jeffdunnell6693]

Lack of financial education

[@Terrathrax]

Our government does NOTHING about this stuff. Our leaders and legislators continue to fail us.

[@mssha1980]

What are they supposed to do? Make the banks pay the money back?

[@themartdog]

I mean, at this point I have no sympathy for people who fall for this. Banks send out letters, they tell you RIGHT IN THE TEXT not to give the number to ANYONE. And people still hand scammers their whole bank accounts. We've got to stop pointing fingers at everyone at take responsibility and accountability for our own actions as individuals.

[@xx133]

​@@mssha1980 Yes. They give the bank trillions in tax dollars, and they are exempt from paying much in taxes-but they can't make them restore people's accounts? Please. Remember when First Republic Bank went under and the tax payer had to foot the bill, because they wanted to restore those billionaires 100% instead of what was guaranteed by FDIC? When it's ordinary people there's no solution, when it's a capital owner/donor all of a sudden solutions exist.

[@xx133]

​@@themartdog So y feel bad for the bank but not that person? Why are y coming to the defense of banks? The tax payer gives the bank trillions. We bailed them out $10-12 trillion in 2008. They worked hard for their money, their accounts should be restored, period. The banks do so much against our interests. God forbid they compensate a customer that fell for something that their system permitted.

[@themartdog]

​@@xx133 no, i don't feel sorry for the bank but they have nothing to do with the scam.. they've given people instructions of what not to do and they do it anyway. Why should they be responsible because someone authorized a scammer to transfer money from their account?

[@Whoddathunk]

To many people falling for fraud……

[@mikerilling6515]

Congress could pass one simple law and eliminate this problem by imposing a mandatory 50 year prison sentence but they won’t do it because Congress is part of it Trust me if this ever happened to the daughter of a congressman, it would be taken care of a immediately

[@pinballanon8531]

how are they going to impose a 50 year prison sentence on rajeesh punjabi in bombay?

[@Boutys_mom]

How is this still a thing?! What an awful thing to go through, though they seem to be taking it ok...?

[@mattlawson8516]

The lesson is you do not keep your money in the bank. Only keep the money in there for bills, groceries, gas, food, etc

[@parkerbohnn]

The lesson is buy gold and put nothing into stocks as the stock market is the most overvalued in all of history.

[@eringemini7091]

These nice people don't even have enough money to put Gas in their car to go home! I saw a similar situation happen recently on one of those Police Bodcam videos. They called an elderly Woman & said there was fraud on her account. The only difference was that they told her to quickly go to a Bitcoin machine and send funds to stop the fraud. An alert person saw this lady on the phone and overheard part of what was going on as this elderly lady was trying to operate the Bitcoin machine. Police were called who actually got on the phone with the Fraudsters and the Fraudsters were trying to convince the Cop that everything was A-ok No bank will ever tell you to prevent fraud on your account by feeding money into a Bitcoin machine!

[@SquirrelDarling1]

If someone calls you from your bank, power company, phone etc, hang up and call the number you have saved in contacts. Be real suspicious if they have a foreign accent. The phone companies have to stop this spoofing of numbers.

[@lelandgaunt9985]

Be suspicious of b of a, capital one, chase, they all have “American” call centers.

[@JoeMacStevens]

No legit company will ask you for your 2FA number over the phone or text. There is no need and It would totally negate the purpose of it.

[@ragepie292]

This isn't true. Sometimes companies will tell you they are sending you a one time pin when you call them to verify you identity but that is when you are calling them and don't know you account passcode. Tmobile does it all the time. It will never happen when they are calling you because that makes no sense. EVER.

[@RedRockYouTube]

The more urgent the person calling you sounds, the more likely (100%) it's a scam. Professional bank customer service reps don't speak in hysteric, rushed tones or go on about dire results if you don't follow their instructions. I'm still amazed people are falling for this.

[@janofb]

Tell them you're going to hang up and call the bank back. Then call the bank and ask.

[@punaforager]

Believe me, if that had been a government official who was the victim, they would find that woman.

[@abinsurly2910]

If ever there was a time to call Jason Statham....

[@samspade2131]

Incomplete. Call the bank back using the number off your ATM or debit or credit card.

[@LT4Nova]

How are people in 2024 still falling for this scam?

[@wascallywabbit7102]

I'm sorry this happened to this family. In all probability the money is forever gone. Now?! Consider this a stupid tax, learn from it and move on.

[@wayneguy6043]

Yikes life savings only $9k That’s the sad part

[@user-ht7jt2gr5j]

She is a teacher. This country pays peanuts 🥜 to their teachers. Our love & compassion is important when someone is a victim 💕

[@bettygrable6440]

Better than nothing!! They have little kids and one on the way

[@parkerbohnn]

You need a stack of thousand dollar bills in case a good horse or horse race comes along.

[@mida8261]

What's sad is that they were ahead of the game compared to more than half of Americans.

[@wturner777]

Better than $0.00. What’s really sad is most Americans can’t even afford a $500 emergency should that happen.

[@saskialolita]

Sorry but how tf do people keep falling for these scams?!? Esp people under the age of retirement??? 🤨🤦‍♀️

[@DarthWaffle.]

Adult male over the age of 15 wearing a ball cap backward.

[@CosmicLab167]

It is completely on you if you fall for this scam. Most likely bank will refund their money , which means all other customers will pay for someone else's naïveté

[@CA-tk8yn]

How did the fraudsters pull their number and about how much they had in their account, out of thin air? I get tricking someone into giving the info, but she stated the fraudster already knew how much they had in their account. There's more to this.

[@newmexicoballer3867]

Probably a data breach or the family shared their vacation on social media

[@lindsayo9702]

The fraudsters call and give a random number hoping you have at least that much in the account. They told her $4,000 was about to be stolen but the couple actually had about $9,000 in their account. It’s like when they call and say your son will be arrested by the FBI unless you buy gift cards. They’re just hoping you have a son.

[@ragepie292]

@@lindsayo9702 Yes exactly. Someone called and knew my name and asked me about a Chase account which I don't even have.

[@TheRealScooterGuy]

@@lindsayo9702 -- I got that call once (local police, not the FBI, but same concept). Recognizing that it was fraud, I told the caller, "Good. In case you forgot, he stole from the family and has been on the run ever since. That's why there is a warrant out for him." Fraudster hung up. (I was in my early 20s at the time, so obviously, I wasn't the least bit worried about it being legit.)

[@patwilson1257]

I feel Sooo sorry for them. People are being robbed like this every day. The banks can’t be held accountable for situations like this. I pray they recover quickly……………….

[@southerncharmed4118]

I feel bad for them also, but folks have got to smarten up and quit falling for these scams! Stop panicking and think for a moment!

[@xx133]

the banks are the ones that designed this system in the first place. they are the campaign donors, they write the legislation. Ever wonder how somehow they always come up on top, even 2008 financial c* of their doing, c19 vs the public?

[@8a12a05]

Americans, please be very cautious with your money and safety. These are very dangerous times because we have every threat imaginable because of open borders and no crime prevention or law enforcement efforts.

[@johnc2438]

"Times" are always "very dangerous." The only difference is the technology involved. My evidence? Search for "Crédit Mobilier scandal" and see for yourself.

[@Michael-iw3ek]

Always always call the number on your card or on the bank's website.

[@mikeshafer]

Oh wow their life savings was $9200. That’s the greater tragedy.

[@jeanafuller3657]

Probably at that bank. Maybe they have other savings.

[@Mr.woman_lover]

Ive won and lost that in one day trading

[@saskialolita]

Lol ikr… Like damn, and y’all were on *_vacation?!_* ⁉️🤨🤦‍♀️ Fiscal responsibility / financial literacy is clearly not their strong suit…

True. I was expecting to hear something like $120,000.

[@brianloughnane781]

They are young.

[@patmcbride9853]

I knew better than to fall for this for as long as telecoms have been complicit in phone number spoofing.

[@iza.u]

I've got this same call, too, but I dont have a charles schwab account, so I ignored it. I looked up the phone number and was surprised they were actually the same numbers and wondered how they got my number. I'm glad I never called back, though.

[@Okj17]

That man was rethinking so many past decisions 😂

[@jsisbeingcensored]

Never put your wife on your accounts must of been the first one. It’s almost guaranteed they will have separate accounts when they get back home.

[@Okj17]

@@jsisbeingcensored without a doubt

[@miscmisc1023]

lmao did you see the emoji the bank used?

[@dreamer6508]

He might as well just cut his losses

[@docsays]

I felt more sorry for him

[@lorip1435]

The banks should really have some safeguards in place for this. They are the ones releasing the funds. They should be liable.

[@Cassw997]

This happen to a friend of mine they got over 200k. BE careful folks.

[@MM-ml2rl]

They need to call the Beekeeper…

[@caporegime2044]

this woman is as sharp as a cue ball and she's teaching children...

[@shad0wCh8ser]

As I have said, split your account to multiple check and/or savings accounts. That way if they get One account, they don’t get all of your money and you still have funds to cover any expenses. And if someone calls bc of fraud say okay, hang up, and call the 800 number on the back of your card. That happened to me once. I told me then I’d prefer to hand up and call back before giving out any security info. They said okay and I called back to answer and fraud issues -which was legit. Another time, I hung up and called back and they were like we have no record of anything or call drone us so that was a scammer.

[@gregb6469]

Don't put all your eggs in one basket.

[@ginaboos9563]

The first problem is keeping money in a bank...

[@TrappedQue]

She ruined her family’s finances.

[@parkerbohnn]

I tip more money than that in a month.

[@TheMusicHeals.kjhjhhg]

@@parkerbohnn nobody gives fuq.

[@EmJhay-b2w]

At this point people are giving away their money Is it possible to be this stupid?

[@schawnettarobinson8584]

I’m broke: scammers should put money in accounts.

[@Mr.woman_lover]

LOL. I'd like to hear that phone call.

[@MsTrish3520]

Diversify, always have 3 bank accounts, bills, vacation, savings at 3 different banks.

[@NotYoung3592]

Always look up and call the number you KNOW is legit, never respond to any number on any text or call. NEVER. Tough lesson....

[@xx133]

number spoofing does exist.

[@marttyd]

Don’t answer the phone 😂😂😂. That’s what it is for!

[@billyjacobs190]

The banks tell their customers repeatedly not to do exactly what this lady did. Never never never given someone who called you anything. Ever.

[@coastalhillbilly3419]

Don’t pick up any calls especially from your bank

[@parkerbohnn]

Fortunately it was just a small sum of money

[@fred-ts9pb]

I got called and was told a package was confiscated at the border with drugs in it. I asked them what I had to do etc, then I asked them to work with me because I was going to use it for my daughter college education. They told me "we don't work with criminals" and hung up on me. Another time I gave the the address 1313 Mockingbird lane and a fake SS# as well a fake name. They passed me on to someone else where I got tired of messing with them and hung up. When I got a call stating my son was being held captive somewhere. I told them to keep him. i mess with them when I can. Haven't gotten a call in a long time.

[@NeoAutodroid]

In seventeen years of having my account my bank has literally never called me. I always go to a physical branch and speak to an associate in person if I'm doing a large transfer. I think online banking in a lot of ways had enabled a lot of this fraud to happen. Years ago they wouldn't even let you make transfers that large over the Internet or over the phone, you would have had to go to a physical branch location.

[@John-bs5ug]

Yes, online banking, apps, and cell phones make it easier for scammers. That is why we have a landline, don't use banking apps, and won't don't give cell phone numbers to any banks or credit cards. If a "bank" calls our cell phones, we know it's a scam. And that also makes it impossible for the scammer to send a text verification. Our landline will say "SPAM?" in front of all robocalls, even ones with spoofed callers IDs, but our cell phones don't do that.

[@Rikkisio]

How do the scammers know what bank they are banking with?

[@truelife974]

It's bank employees or third-party customer service representatives who have access to their account information. They are trained on how to change passwords, update email addresses, and mailing addresses. They are the ones with all the tools to manipulate your account with or without your permission.

[@Rikkisio]

@@truelife974 And most of this scammers are from India too.

[@musicman76enator]

​@@RikkisioOr the Phillipines, Vietnam, Nigeria, Puerto Rico, and Korea.

[@newmexicoballer3867]

​@@musicman76enator You forgot India

[@winstonsmiths2449]

NOT Schwab's fault!

[@user-fc2xk3uv8y]

yknow how people always talk about coercion isnt consent? this is the financial version of that. they were literally scammed, whether it was them who made the authorization. so schwab is full of it saying theres nothing they can do.

[@vikramgupta2326]

The main red flag was the caller saying they had to act quickly. Also, that's BS that Schwab denied their fraud case. I wouldn't be doing business with Schwab any more.

[@warrentrout]

Not Schwab's fault

[@Xilent1]

I never understood why people feel like they have to give up the info right there on the phone. I would just call the bank itself myself. Even show up at the bank if its during the day.

[@papabones-p8o]

This was attempted on my wife and I through a Credit Union, caller I.D. showed Credit Unions number, we asked their name and told them we would call them right back, problem solved! "KEEP ON KEEPIN ON"

[@xforce3648]

“Your money feels safer beneath your bed.” You literally gave the scammers the information they needed to take your money!! Take responsibility for your stupidity. I hope they both learned their lesson.

[@JustSayN2O]

Agree.

[@overkillblackjack2910]

How about a little sensitivity? Have you ever made a mistake or been tricked by a dishonest person? Let's have some compassion please.

[@rnordquest]

A friend of mine kept mattress money, quite a bit. He went to use it for a down payment on a house. Mortgage company wouldn’t let him use it because they didn’t know where it came from. They assumed that much cash must be illegal.

[@SF-fb6lv]

Now criminals will look up their address, break in, and search under their bed for more money.

[@bitcoindaddy1]

I wouldn’t be going on vacation with only $10k of life savings ….

[@A3Kr0n]

Doom spending?

[@genxx2724]

And a third baby on the way.

[@dondgc2298]

Well since most Americans don’t have enough money in the to cover a $500 emergency, I think this couple was doing pretty well. Past tense.

[@bitcoindaddy1]

the ppl in that $500 emergency category also gets govt assistance. and the ones that dont have assets which are not declared as cash holdings to the fed who makes the surveys.....alot of ppl are asset rich but cash poor.....very few ppl use cash to pay for this bc we live in a debt base monetary system.

[@xandervk2371]

"Fraud department", about right, huh.

[@SSS-wo2hn]

That lady is at fault.

[@krimsonedit3272]

She was scammed....

[@jaclynshorter2509]

​@krimsonedit3272 it's still on her. She should have verified the legitimacy of the call.

[@krimsonedit3272]

@@jaclynshorter2509 you must be a crook too

[@TDog14126]

How are ppl still falling for these scams?

[@UnCannyValley67]

Clearly.

[@RobotronOG]

lol you have to be smarter than that.

[@brianmcg321]

I was assuming this would be some 80 year olds. But nope. Just clueless.

[@thesecretaryofcommonsense3851]

"No hold music"... She is trippn🤦‍♀️

[@marttyd]

Spoofing calls should be stopped! They say the government allows it so a Dr. could call their patients from their home number and the patient would see the Dr’s office number and take the call. One scenario. Stupid.

[@CopycatICU]

Could’ve been the bank. I have a dispute with the bank trying to take money from me trying to make claims that are not true.

[@SKF358]

Anyone that stupid is bound to lose all his money at one time.

[@d.c.3220]

Online international wire transfers need to be banned by banks unless you go to a branch in person. Problem solved. Banks are not protecting consumers like they should.

[@larryjonnson8093]

Lmbao, I always tell them let me speak to a supervisor, and then I ask the supervisor to tell me the amount of money I withdrew on said date, if the *"Supervisor"* is either unable to give that information or flat I refuse to give me that information, I hang up and call my bank to see if there have been attempts to access my accounts within the last 24hrs! And if so, tell them it was not me!

[@changkwangoh]

To quote Reggie’s laugh (from the “Archie” comics) “ha ha ha hyok hyok!”