Working Help Desk Tickets, Missing Files, Outlook email blocked, Remote Desktop, Website Errors

[@Cobuman]

Please submit computer issues through this ticketing system: cobuman.atlassian.net/servicedesk/customer/portal/1 High chance you will be featured in video 😁

[@Cobuman]

Working Help Desk Tickets, Missing Files, Outlook email blocked, Remote Desktop, Unknown Website error. By Joining you get early access to new videos. kzbin.info/door/9xYJSVPaB3RRO9nqVaYUoQjoin My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9 Discord: discord.gg/JuJ73YKnju

[@FarmanKhan-nc3up]

Alive

[@Cobuman]

@@FarmanKhan-nc3up

[@stephentrozado1121]

Hi Ervin. Going to try to resume the series again. Past weeks were rough since getting hired into helpdesk. Got my self confidence destroyed because i really have no idea on what to do during troubleshooting and is always asking for help. 3 months in and still got no proper training from the company. But i know that this is what the IT industry is and self learning is the way. Thank you very much for the videos and really helps people like me.

[@Cobuman]

Hello Stephen. I feel your pain. I'm glad to see my videos are helpful. Yeah, some companies don't do a good job at training. The biggest issue is finding your way through procedures and getting organized in a new position. Learning IT stuff comes naturally after that. A lot of people who end up in IT make the biggest mistake - and that is not taking notes to keep track of everything that you do. This puts them into a position of constantly relying on others. It's perfectly okay to ask the same question once or twice, but if someone asks the 3rd time they didn't take any notes. I see this happening even with tenured employees often.

[@MHb789]

How is the situation now?were you able to learn everything by yourself?

[@kingtewodrost3627]

That was a very good explanation indeed sir. You are an expert in teaching! Thanks a lot Cobuman..

[@Cobuman]

Thank you.

[@Subas_Bhandari]

Hi Ervin, I have been following your videos for past 4 months. It’s increasing my confidence to face technical questions in job interviews. Hopefully, I will be successful soon.

[@Cobuman]

Hello. I'm sure you can do it. 👍

[@khoinguyennguyentran4395]

Thanks!

[@Cobuman]

Thank you very much. 😊I'm glad you're enjoying my videos.

[@ianhammer8866]

Hi Ervin. Stay safe. Thank You for Your job!

[@Cobuman]

Thanks Ian, you too! 😁

[@Djr2699]

Present, I usually have more access with windows admin center. But I’m taking a step back to be able to work with this great company. So I will start as a contractor in help desk and work my way up to field analyst and they pay very well

[@Cobuman]

Good idea. Sometimes it's worth it to switch company for better benefits and it helps a lot of you like them.

[@mikejoness2k]

Present! Thank you for all the info! Keep up the good work!

[@Cobuman]

Sure thing. Will do.

[@john2451]

Present!! A big fan, man. Thank you.

[@Cobuman]

Hi John! Good to see you.

[@alexbravo7467]

Hello cobuman, thanks for sharing your videos .. Excellent and kind of you, buddy .. Greetings from Ireland ...

[@Cobuman]

Please as always. Good to see you.

[@TheSaadi501]

Extremely informative sir. Life saver.

[@Cobuman]

Glad it helped

[@keymervillegascasanova8738]

Thanks for sharing your knowledge Cobuman! Best Wishes

[@Cobuman]

My pleasure. Best wishes to you as well.

[@barry5462]

Hi Ervin..Excellent video and really informative..Helps a lot with people,like myself who have no idea what to expect when starting a job Also,these troubleshooting videos are great to talk about at a job interview Shows a potential employer that you are being proactive and showing a willingness to learn

[@Cobuman]

Hello. I'm glad to see my videos are helpful.

[@gregosow]

Present ! Very good content ! It helped me a lot to troubleshoot !

[@Cobuman]

Thanks! I'm glad you like my videos.

[@jonathanyncierto7286]

Present!! I appreciate your videos sensei!

[@Cobuman]

Hi Jonathan, I'm glad you like my videos. 😁

[@MikyWolfHopper]

Thanks for all your videos, are really helpful. Regards from México.

[@Cobuman]

Sure thing.

[@gavinvandenberg2400]

Thanks for the great content! We all really appreciate it!

[@Cobuman]

My pleasure. I'm glad you like it. 😁👍

[@cornsyruptrucker]

Started my helpdesk job a little over a month ago and the most challenging thing for me is keeping the dialogue going with the caller, and this awkward “dead air” that happens at the end of the call- how do I avoid this? Also can you do a video on call etiquette and how to keep the dialogue/ how to properly speak to callers, etc?

[@Cobuman]

I think I have a video somewhere with sample of phone call. Anyway, just say you are looking in to the issue and that is the reason for silence.

[@stephengoggin6964]

Present. Thank you for helping me out you are saving my job

[@Cobuman]

My pleasure. I'm glad you like it.

[@stevengarrido167]

Thank you so much for all you do!

[@Cobuman]

My pleasure.

[@luisamercedes4707]

Thank you so much for all your training videos

[@Cobuman]

My pleasure. 😁

[@tuursix2086]

Cobuman which are the interesting video's. I already have a basic because I did a graduate in System and Network engineering. I already saw AD with GPO, DNS, DHCP,... It is sometimes the little problems that clients have that I don't know how to solve. Like options for outlook or advice how to help customer in a good way.

[@Cobuman]

I understand. There are a lot of troubleshooting tips and tricks that need to be memorized, but over time you will remember them, and that is the key.

[@abhinaykumar1489]

Hello sir. Thanks for your efforts to make us knowledgeable.

[@Cobuman]

It's my pleasure. 😁

[@francisfrancis1153]

Hello. Present professor Cobuman.

[@Cobuman]

😁Welcome!

[@ahmednasirabdi6567]

Present and thank you for your clarification man

[@Cobuman]

No problem 👍

[@fatherfigure2766]

Hi Cobuman Present! I have a request if you could please add a timeline on these videos between all the tickets you resolve so we know when is a ticket starting/finishing

[@Cobuman]

Good idea. Thanks for the reminder. 👍

[@kelvinokata7150]

You are my IT mentor @cobuman!!!

[@Cobuman]

😊Thank you.

[@lertub]

U r the man. Love ❤️ the vids

[@Cobuman]

Thanks a lot.

[@jspark4893]

you are one of the best!!!!!!!!!!!

[@Cobuman]

Thanks a lot! 😁

[@atillakoseoglu4089]

Great brother..😇😇

[@Cobuman]

Thank you so much ✋😁

[@Kanhaiya_vines]

I'm inspired by you sir 🙏

[@Cobuman]

So nice of you. 😁👍

[@astudeo557]

Thank You very much !!

[@Cobuman]

Sure thing. 😁👍

[@williammatthews2191]

Fantastic info. Presente!

[@Cobuman]

Welcome!

[@razaqrahimi9585]

Thanks for great videos

[@Cobuman]

My pleasure. I'm glad you like them.

[@adams.6911]

Present, awesome job!

[@Cobuman]

Thanks a lot. Good to see you.

[@drewsiever5153]

Thank you for these! I am just about to switch careers from teaching middle school to IT and your videos have been a driving force!

[@Cobuman]

Hello Drew. I'm happy to help.

[@aizazpatel4711]

Thanks for such videos

[@Cobuman]

My pleasure.

[@spectre8469]

thanks bro! i really appreciate you :)

[@Cobuman]

Sure thing! :)

[@chrisedmonson6458]

Hello. Thank you!

[@Cobuman]

Hello. My pleasure! :)

[@arvinlumauig]

Hi. This is Arvin. Present, from Philippines.

[@Cobuman]

Hello Arvin. Welcome to my channel.

[@humanitypositivity6761]

Appreciate you..!

[@Cobuman]

Thanks!

[@toddgrohall3997]

Present! You're on fire !

[@Cobuman]

[@natalie3762]

Thank you!

[@Cobuman]

You're welcome! 😁

[@thaoryu1935]

I tried everything you suggested but it was just the mess up pc. I tried searching outlook on another pc using my credential and it worked perfectly. So I think I just need to reimage my pc. Thank you.

[@Cobuman]

Sure thing. Try rebuilding the local profile before you reimage. I think I have a video somewhere if you need it.

[@thaoryu1935]

@@Cobuman i did that but still slow searching for people in outlook

[@anaturetravelfoodlover1420]

Really helpful.

[@Cobuman]

Glad it was helpful!😁👍

[@خلودس-ي8ظ]

Thank you so much

[@Cobuman]

Sure thing.

[@runnerlinux1474]

Hello Teacher I m learning from u

[@Cobuman]

Glad to hear that👍

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Thank you.

[@Cobuman]

My pleasure.

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Hello Cobuman

[@Cobuman]

Hello. Good to see you.

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Thanks

[@Cobuman]

Sure thing.

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Good subject

[@Cobuman]

Thanks!

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present sir !!!!!!!

[@Cobuman]

Hello!

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hello, thanks

[@Cobuman]

Hello. My pleasure.

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Hi i like it..

[@Cobuman]

Thanks you.

[@u2bvlogs388]

a discord channel will be good:). cool channel

[@Cobuman]

[@mirtanoyan]

hi Ervin!

[@Cobuman]

Hello!

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🎉present!

[@Cobuman]

Hello and welcome.

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hello!

[@Cobuman]

Hello!

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Present!

[@Cobuman]

Hello Peter.

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present!

[@Cobuman]

Welcome! 😁

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Hello Present!

[@Cobuman]

Hello! :)

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Hello 👋

[@rootzona]

Present! :)

[@Cobuman]

Welcome! 😁

[@rootzona]

​@@Cobuman Hi Cobuman, actually i started my career in helpdesk and i want to thank you for your videos, they are very helpful! I wanted to ask if you have any advice on how to work with stressed users? I know hardware, i know even how to scripting, but i don't know how to works with stressed people..

[@Cobuman]

@@rootzona The best thing you can say to someone stressed is "Don't worry we can help you" (let them talk first). Try this and people will come calm down right away. :) This way... even if you can't help them... tell them that you will find someone who can.

[@tonis864]

Hello :)

[@Cobuman]

Hello Toni.

[@learntorule217]

Present from india

[@Cobuman]

Welcome! 👍

[@lilmamagc]

dude i just got my first help desk job troubleshooting proprietary software

[@Cobuman]

That's awesome!

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hi present

[@Cobuman]

Hello

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[@Cobuman]

Hello and welcome. Good to see you.

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Present sir

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Welcome!

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Brown Present

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[@Cobuman]

Good to see you.

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[@Cobuman]

You're welcome!

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[@Cobuman]

Good to see you again.

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