BMW dealership allegedly crashes man's car that was in for service, hiding details of accident

Oscar Medina told Local 10 News' Layron Livingston that there have been multiple issues with his new BMW M4 convertible.

[@Uwolz]

Wow that dealership filed the initial claim under his insurance. Did not contact him, started unauthorized repairs. Don seems like a crook.

[@KevinP32270]

agreed. I'm surprised his insurance did not call him as well.

[@SuperiorEnterprisesLLC]

Don is the one that crashed the BMW.

[@adamnugent2137]

What kind of insurance company did not even contacted the policy holder when someone else filed a claim on his policy. Never heard of that before.

[@5hunnidCG]

That’s why you don’t authorize them to drive it on the street, just in the bay to fix it and you test drive the issue and if it’s not right, take it back. That’s why you paid for the warranty but the dealer know if most people financing they prolly don’t have lawyer money to take them to court so use the news as your outlet

[@paulskopic5844]

He should take the dealership to court and receive a full refund on the car and all related registration costs because the car will always be worth less given the damage.....and the dealership is 100% at fault.

[@peanutbutterisfu]

Many states legally it falls on the customers insurance, you have insurance just Incase the vehicle is in a accident not saying it’s right to do that just saying legally it falls on the customer. Usually when you sign the work order there is a disclaimer about this where you sign in small letters.

[@antonioinoa6961]

@@peanutbutterisfu well thankfully FL is the exception that doesn't allow dealerships to stick it to the customer when they are the ones that messed everything up. He should sue that dealer for all their worth and his insurance companies hopefully denied any claims against it thanks to that FL law...

[@dividedstatesofamerica2520]

@@peanutbutterisfu Moronic take.

[@rochester3]

and his insurance is going to go up

[@InclineDumbbell]

@@peanutbutterisfu just because there is a disclaimer does not mean it is legally enforceable...

[@GreatGownsBeautifulGowns2018]

Wow they owe him a new ride period.

[@rivesdoe6442]

Why doesn't he just call the police? Its very evident that the dealership called his insurance acted like it was him and filed a claim, then tried fixing his car but they got found out

[@rochester3]

he should've called the police

[@Wowezzersdozzers]

That's insurance fraud right there.

[@crambo000]

Why would the police get involved? They only enforce the criminal code. He needs a lawyer, you idiot.

[@cowboydelnorte3078]

Police will tell him to call his insurance and a lawyer

[@Aurorasr91rs91]

If you commit fraud, it is a crime. If a company commits fraud, it's a civil issue.

[@alexstore5710]

Damn,they did him dirty

[@quebochinche7086]

He should take the dealership to court.

[@maxgreddy9730]

The garage staff at the stealerships take customers car for joy rides and running errands EVERYDAY across America. This is common practice at EVERY stealership!

[@penvon]

I once dropped off my Lexus for service & strolled about a mile away to the DMV to renew my licence whilst the car was getting serviced…While on the line which was out the door I looked at the intersection & saw my Lexus taking a left going to the coffee shop,I knew it was my car because of the custom wheels & a dog tag hanging around the rear view mirror…I questioned them about it & they didn’t want to answer…Next thing was they bumped my car as well and the protective cover beneath the car was left hanging…My previous Lexus they took it to the car wash after it was serviced & the sunroof was tilted & water got in…Lol

[@doomngloom96]

@@penvonsame thing happened to my bf, he took his s2k into Honda and we saw the car speeding down the street miles away from the dealership 😭 he doesn’t leave the place when he takes his car now and takes note of how many miles the car has when he drops it off

[@davidmann2988]

You’re an idiot

[@trafikant01]

I purchased my wife's car from them, and I regret it. They lie, and do not honor their word. I do not recommend South Motors BMW to anyone. Go somewhere else folks, they are no good.

[@ralphabreu5022]

Take the dealership to court They're all responsible for a brand new car

[@nbb6609]

In the UK the regulators would happily jump on this dealership. I can’t believe this stuff still happens in the states 😩

[@adeel-eh7xq]

You just call lookers UK and they grill the entire dealership and its management. I got a nearly new BMW for 30 grand that was covered in light scratches pretty much everywhere that were hidden away by wax and polish. I contacted lookers to initiate a refund because I didn't trust the BMW dealership to correct the paint and I knew they would rush. Lookers the people who run all of these dealerships forced the manager to order a 6 hour two point paint correction with gardx/protect x applied afterwards. The car looks brand new lol.

[@nbb6609]

@@adeel-eh7xq nice one! Always good to CC BMW UK as well. These cars are premium and it’s sad to see what they try and pass on to the consumer

[@RevSinkiller]

We the people can't get our stuff together , because of greed. From those we elect to construct the laws to protect us, right down to the street level, America's greed has bred corruption on every level, and its not likely to stop anytime soon. Better luck in the UK, because we're totally screwed.

[@ndenkha]

All dealers are crooks and corrupt and something must be done to them. I have had a similar incident with a Toyota dealer in Tustin, California. I took my new car at the time for a service and when I picked it up the driver side front bumper was damaged, I immediately reported it and the shop manager tried not to take responsibility and claimed that it was like that when I brought it in, and I argued with him that this wasn't the first time the car comes to their shop and I had no damages what so ever, he finally took it to a body shop there and they put the bumper back. It was small damage but still, people should take responsibility for their mistakes. At almost all dealerships that I've taken my cars to, their employees drive the customer cars carelessly and like crazy as if they're racing on that dealer lot, especially Toyota of Tustin.

[@jiogcyihsugyiocjfdoivhphvw6821]

generalize much??????????????????????????????????????????????????????????????????????

[@bilalahmed2123]

When you hand over your keys to a shop, doesn’t your car insurance liability transfer to the shop liability? If something happens while the car is in their possession, the mechanic shop should be liable 100%. This thing makes no sense at all.

[@honeytgb]

Florida State legislature bought, err lobbied, by the car dealership lobby.

[@chrislim7976]

No car dealerships garages have their own policies to drive customer cars. Which makes this scenario even worse.

[@larrydupre5788]

I had an incident where I had left my car for minor adjustments.i left it there for a week as we went on a vacation. I had it for approx 2 months; it was from two model years earlier which had never been sold and I had gotten on an exceptionally good deal, as they were anxious to get rid of it. Someone from the dealership took the car for a “test drive” (I don’t know whether authorized or not but one of the repair items was a wheel alignment which normally requires test driving). Th car was totaled in a rollover single vehicle crash. Every body panel received damage. The dealer gave me one of their demonstrators to use until they could settle with their insurance. They did not overtly attempt to hide any facts of the accident but I did accidentally find out they had never filed an accident report, apparently just hauling it back to the shop with their own wrecker. I wound up with a new car (2 years newer) with the same low finance rate as the original contract. AND, I got VIP treatment from them until I moved away. One important factor is that when I originally met with them after the accident I simply asked “what’s the plan?” I know this was a key factor for the outcome. All of our interactions were very cordial and the owner later thanked me for the way I handled the situation. He added that they occasionally cause damage to customer’s cars (paint scratches predominately) and a good number of customers get very agitated, some wanting to “mess up my face”. Here we destroyed your car and you just inquired about a plan of action. He further offered that if he hadn’t come up with a good plan I might have wanted to mess with his face. I assured him that was not the case, but his pocketbook might have become a little lighter if his plan had not been adequate. A little understanding goes a long way.

[@reddstool1023]

I love BMW's. The problem is not with the whole dealership. It's between techs, shop foreman and service managers. Too much penny pinching between them. The end result is carelessness, neglect and greed. I once bought a cpo'd bmw and I immediately knew the control arms were bad, causing the new tires to start cupping immediately. I waited 8 hours from morning until night for the techs to get it right. They never got it right, then the service manager tried to put words in my mouth by telling the GM that I was aware that BMW's all have some vibration. The shop foreman even asked me if this is my first BMW. F'ing idiot didn't know I've owned too many and have all the knowledge. Long story short, I hired an attorney which forced them to fix the car. I was done with them, so I contacted the state and told them the state inspections was rigged because the tired were cupped causing a driving hazard. An investigation was opened and the dealership bought the car back.

[@Interesting365]

It would have been cheaper to do the right thing and replace his car. Now they will reap the reward of uneducated management. Looks like Norman Brahman BWM is about to get an influx of service calls. Thank you south motors.

[@Andy5682fly]

No accountability at all, shocking!

[@alexandercrush]

They should make it optional for customers to refuse dealerships from taking the car off the lot.

[@ViceCityNightcrawler]

Poor M4, that S55 looks hurt 😢

[@Landis_Grant]

Hindsight is 20/20. Looking back at all my dealings with shady businesses (especially new and used car dealerships), at age 71 now, I should have not been physically intimidated by their tactics. As a teenager growing up being constantly being whipped by my adopted grandfather, I should have realized it was only physical pain. So, when a bully service manager 6’-6” tall and 330 lb told me (a 22 year old) that the problems with my new car wasn’t covered by warranty and there was nothing he could for me and to get off his property or else and he won’t get the general manager involved, what could he have done to me, punch my face?

[@AYouTubeChannelwithNoName]

BMW ‘Break my Wallet’

[@Chromegrillz]

“Here is your new car we total and have a good day sir” dealership

[@HudsonGTV]

So they committed insurance fraud?

[@agpps4usabattlefieldinfini576]

This is the same dealer that I worked for and I quit and the corrupt manager would tell people to whenever I would apply for a job to not hire me

[@TheJared1445]

Yeah that’s not illegal at all on the managers side 🤦‍♂️

[@BOOBI123]

you should have a buddy call him and act as a potential employer and RECORD your ex-corrupt manager saying that and use that as evidence in a lawsuit for slander

[@rasjgo2]

Sound like Oscar should have went to Braman Bmw

[@andog6092]

There is still a guy sueing a dealer when a mechanic took his car on a Sunday when the dealer was closed, and took it joy ride

[@adamxcix1620]

Bruh this is nothing I used to do valet, you'd be shocked at what we got away with

[@dParakeet]

Story time

[@joemama38]

VIN Wiki would like to know your location

[@rockyroad7345]

When I take my car in I take a screen shot of my mileage and give instructions not to drive my vehicle on a street.

[@zaccorpseman7366]

Stop buying new cars that leave you with a bunch of electric problems so you have to take it to the dealership and thus feed these leeches. Get yourself a shitbox from 10-20 years ago that pretty much has no warranty or anything to do with the dealer and it would make your life easier. Also ironic when old junks are more reliable than the new stuff

[@beautynbrains3550]

I’m really thinking about fixing my old impala up

[@bzsbzs350]

I saw a mechanice drive into a truck jack he didn't see, scratching the back bumper of a person's new car once, and he didn't say a thing. So, there are times when you notice a new scratch or debt and wonder what it is from. Perhaps keep in mind how recent from that point your car was in for service.

[@bradley3030]

Crashing your customer's car is bad for business.

[@Abercrombemonkey]

isnt this fraud? the dealership should be held responsible, the dealership can deal with the employee on their own time.

[@teekay_1]

Seeing as this is 3 years old, what is/was the resolution here?

[@FromAGeek]

Dealerships should be illegal.

[@busystudying6711]

That’s a regular bmw dealer though.

[@michaelperkins5746]

Take them to court

[@USAMPK]

I’ve been doin business with Bmw for awhile, my lease is up in 2 months. I’d BMW Corperate is still allowing this location to be an authorized dealer I’m not releasing with them. Corporate needs to smack the taste out of their mouth

[@Ezio12376]

This is why ill never get a bmw

[@unknownu5264]

BMW is awesome, not the dealership.

[@Raythedk]

Yeah the Service Director's "" really professional while he has his airpod in his ear

[@jessiedeemz7436]

don't waste your money on a stupid BMW. they're a terrible company to deal with. the people that sell them and most people that drive them are shady shisters -_-

[@christophercolumbus8944]

new BMWs are hideous

[@bigcat7979]

Wow this is awful.

[@KevinP32270]

hope he gets a great lawyer.

[@srqcrna]

Car dealership are all scumbags lol

[@user-zn4pw8xz6v]

I service my own car, it's simple enough once you watch a few videos on KZbin and if I have an issue that I can't fix, I call a mobile mechanic to come to my house and fix it in my driveway, it's more expensive but I have peace of mind as I heard so many different types of stories when they bring their car to the dealership or mechanic

[@mujjuman]

Miami... nuff said.

[@omarzowila]

At the shop that I work at, if we were to damage the customer’s car, we have to let the boss and the customer know about the damages done to the vehicle and also pay for the damages but some mechanics tend to try and hide the damages because the boss and the customer would be pissed and I understand how pissed they’d be but at the same time, we gotta own up to our mistakes

[@superficialcharmer1973]

Allegedly???!

[@iesaTX]

shouldnt only get his car fixed, the dealer should buy it off him for market value if it weren't crashed

[@johny_bravo9970]

The dealership I went to stole a whole bunch of stuff from my car and the dealership protected the man at Randy infinity be careful at that place

[@KingSobieski]

Ya i saw this customer oil change car hit and engine laying around on the shop floor. We got a color matched bumper off a new car and swapped it on. Never knew a thing happened.

[@redzoom7857]

Man that’s some dirty business

[@imrightyourewrong7441]

I would be so upset. Not my M4. SMH.

[@haggai3.477]

*DON'T THEY HAVE A BUSINESS LICENSE?* *JUST LIQUIDATE THEIR BOND*

[@daniluis7777]

Welcome to the Banana republic of Miami Dade County.

[@a_man_has_no_name]

Owner's fault for buying an endless money pit in the first place

[@mariomunoz8810]

****************** NEVER GO HERE HORRIBALE CUSTOMER SERVICE *******************

[@jjjjjjjjjjjhjjjjjhjj]

DISGUSTING !!!!! Any resolution

[@mrstormentertainment]

Florida has the most CONTRADICTIVE laws! 🤦🏾‍♂

[@213SHATTER]

I would definitely sue

[@sharmahemkanta1898]

I have heard that the dealers give away cars to the rentals and delay the delivery to the owners.

[@meovietnam000]

dealership is not trusted i dont want to left my car there over night

[@mohammadayub2760]

Don't give your car to the main dealer especially b m w 🦍🦍🦍

[@Nick210]

Attorneys should be lining up at this guys front door

[@Rosewood185]

What do you need a mask for , especially outside!

[@cease19811]

Oh hell no, now is insurance premium might be higher, he need a dash cam that can upload to the cloud that way he would of got an alert right away

[@jeantoledo1828]

Just sue them

[@MakoMakoMan22]

This literally just put me off buying a new BMW, I'll try somewhere else.

[@TheMpo1986]

They should just give him a new car.

[@JoelRyanQuinn]

How did they think they could file a claim on his insurance without him knowing? State Farm would alert me to a claim about five different ways. I would get an email, text message confirmation, I would see it in the app, I would get physical mail about it, phone calls, etc.

[@Maxfli82]

Little incident?

[@generationbehindhifi]

First mistake was buying a BMW. That car will spend more time at the service center getting repaired than in his own driveaway. Guaranteed. Dealership definitely needs to make things right, but most dealers are crooks so I doubt their will be a positive outcome to this story.

[@JobyJoby-iw2wr]

My experiences with GM - Mopar dealers back in the 1970s - 1980s were no better. Bought a new Chrysler 300 in 2020 - nothing has changed. I haven't learned the secret handshake, secret password, whatever. Good experience with Ford dealerships but they stopped building full sized cars long ago. Have owned a series of Ford trucks since 1988 - very good experiences with both the dealers and vehicles.

[@kysfinest]

whats the issue here. its a bmw dealership who they said had already committed to repairing all the damaged vehicles

[@anitafagina180]

Now his car won’t be worth as much when he wants to resell it because it’s been in a collision. I’d tell them they can keep that one and give me a brand new one or we’ll see you in court and we’ll make sure it costs you more in attorney fees than two new cars.

[@facebook822]

If I was Oscar I would sue that dealership!

[@JToca]

Sketchy. Will not be doing any business at that bmw.

[@jimmyzhang9134]

Nah not taking no repaired car it'll never drive the same and the resale has tanked

[@RebursPsychology]

Hate shady businesses

[@honeytgb]

Avoid this dealership like the plague. Remember this group owns dealerships to many other brands of cars too. Look up the ownership entity and avoid these shady mofos totally.

[@AdrianJayeOnline]

this was allover the forums

[@agpps4usabattlefieldinfini576]

Which is illegal

[@johnjameson6113]

14 inches of pain

[@paulb354]

Lawyer.

[@TheMpo1986]

driver is literally tuco from breaking bad. nice nice!

[@franklocasio2848]

She should of bought a navigator 😅

[@christianheidt5733]

Im german and i won't buy a german car, horrible investment 😕

[@JonDoe-cg4mr]

What a scam The stealership

[@Jason-ml3vs]

Terrible reporting.

[@jayminvyas852]

Salok Desh this is a hit damage that's why lock fibre and door is open that's why come on water inside this is not a manufacturing problem some person is it hardly to this door 🤨 without hitting hardly notes in the types of gap in a door but you going to media with solved your problem but as your heart you are truth or wrong 🙏

[@Magneticosixz]

Typical florida/ dealer BS

[@SpencerLowe-kg4rg]

A lot attendant was fired

[@Kulxc]

Ngl i can say this happens all the time it’s best to not take in to much of it thing’s happen but the dealership will take care of it

[@FreePalestine718]

I worked at BMW at Santa Ana and we took a lot of the service cars home lol I feel so bad for this guy.

[@xNamsu]

Why are you taking other peoples cars home? Wtf is wrong with you.

[@kevs2good133]

@@xNamsu who cares

[@jayminvyas852]

I don't understand you are trusted the brain can you buy a car then why are you insulting in media to this brand talk to manager they solve your problem don't insulting a brand in media big brand always respect to all customer

[@deanbarnette1602]

🤬🤬🤬🤬🤬🤬

[@ricklloyd278]

It's a BMW so

[@johnjameson6113]

*cardi

[@aleemasamaroo]

Liam samaroo

[@revolutions88]

My dad drives a BMW lmao

[@UltimateKeyboardWarrior]

I like Mercedes better

[@agpps4usabattlefieldinfini576]

Has nothing to do with the brand it's just the dealership