Writing an email - 18 - English at Work has the words for perfect emails

Anna's having trouble with her emails. She's been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn't appropriate and Paul, the boss, isn't impressed.
Anna needs some help from Tom who always has plenty of advice. Her email is rewritten and sent off, but will that be the end of the matter?
For more English at Work and other great content:: www.bbc.co.uk/learningenglish/...
TRANSCRIPT
Narrator: Hello, Anna's just arrived at her desk to start the day at Tip Top Trading. Paul is walking towards her, eating a biscuit, he looks a bit bothered.
Paul: Anna?
Anna: Yes, Paul.
Paul: Come and have a biscuit in my office.
Now Anna, about Mr Lime.
Anna: I didn't say yes!
Paul: Pardon? Yes to what?
Anna: Oh, nothing.
Paul: You sent him an email yesterday and copied me in.
Anna: Yes.
Paul: Your email reads: boxes ok. pls c-d-u cfirm wnt 300 ta.
Anna: Yes: please could you confirm you want 300.
Paul: Right. Now that's not really the best way of writing an email to a client, is it?
Anna: Oh.
Paul: Please could you re-send your message to Mr Lime, using actual words that make sense.
Anna: Okay.
Paul: Thank you. Have a chocolate crunchy!
Anna: Thanks.
Tom: Morning Anna.
Anna: Hello.
Tom: Let me guess, Paul just spoke to you about your email?
Anna: How do you know?
Tom: You copied me in remember, I just read it - or tried to.
Anna: But what's the problem? Other people write like that!
Tom: No, maybe some people write text messages like that in an SMS message on their phones, but that is completely the wrong style for an email to a client.
Narrator: Okay Anna, let's stop listening to Tom, he's a waste of space. These are the kinds of phrases you need in a business-related email:
Dear Mr Lime...
I hope you are well.
I am writing regarding...
Please could you confirm...
Yours sincerely, or
Best wishes.
Anna: Thank you! I'll rewrite my message. There! I'd better get it checked before I send. Denise?
Denise: (On the phone) yes... the other problem with Stephanie is that her legs are just too long...
Anna: Oh, she's on the phone.
Denise: ... yes, like trees...
Anna: I'll have to ask Tom. Tom?
Tom: Mm?
Anna: Could you read this through before I send it?
Tom: Hang on, Anna, let me just finish this sentence. It’s really important. I’m ready, let’s have a look. Okay. (reading) Dear Mr Lime, I hope you are well. I am writing regarding your request for luxury boxes for the Imperial Lemon Delivery. We will indeed be able to supply them. Please could you confirm that you want 300. Best wishes, Anna.
Anna: Well?
Tom: It’s good, it's much better. Send it. Hopefully Mr Lime will think your last message was just someone sitting on your keyboard by mistake.
Anna: Thanks.
Tom: You're not...
Anna: What?
Tom: Nothing. It's none of my business.
Anna: What?
Tom: You're not ever going to go to lunch with Mr Lime are you? I mean, in a non-business way...
Anna: No of course not!
Tom: I mean I don’t care… it's just... important to... stay professional.
Anna: Yes.
Narrator: Hmmm.... well, I had a feeling Anna's email was going to cause problems. But at least she won't make a mistake like that again. Here’s a reminder of the phrases she used in her new, improved email.
Dear Mr Lime...
I hope you are well.
I am writing regarding...
Please could you confirm...
Best wishes.
Until next time, bye!

[@easynick561]

The best boss ever! Offering a chocolate crunchy after scolding an employee |-D Very usefull expressions for vocational emails, thank you!

[@mariesol49]

My favourite serie!!

[@anvan9204]

i love this series

[@theaahil5386]

Nice lesson!

[@QNNNNNN]

Thank you for this video!

[@luciareyesf211]

Wonderful videos, I'm learning listening English.. Great!! 🇵🇪🎶

[@zainabali2482]

It is really intresting to learn through these Lessons

[@tgchan]

Thank you.

[@yasina63]

Thank you. Very useful.

[@ngocbichh24]

Thanks

[@khalidfromjeddah]

thanks a lot

[@dimitripetrenko7653]

My englisch teacher put that video in englisch class. I thought it is a good video that is why i comment. Great video. 😀😀

[@haritharajkrishnasree1752]

Thankyou sir.

[@theaahil5386]

Very nice video! More formal email writing phrases please!

[@liuxiaopeng]

Nice, Hope to offer a collection.

[@Ssotaibi]

Great

[@actorsnumber266]

I am learning English. I think, I am improving. practicing by commenting in KZbin :-P

[@artemedutech]

it seems like Anna is surrounded with adorers

[@studyenglishwithmrayman2471]

splendid

[@mulugetabekele9375]

its so the best way

[@fernandocapeloc.417]

GOOD!!!

[@krystal5z]

Hi, I was looking for lessons to help teach one of my students, & noticed this video. I would hate to point out an error that isn't a huge deal, but at 15 seconds I couldn't help but realize that that last sentence was not written as well as it could have been. "Paul is walking towards her, eating a biscuit" ... there should be a period right after this because this is a complete sentence. "He looks a bit bothered" is also a complete sentence/ thought on its own. You either have to leave the sentences seperate, or combine them with an apostrophe, but not a comma. Again, the same sort of error appears at 1:47. We can not just use commas to keep adding on information in these ways.

[@juanmanuelavendano7733]

Excellent observation.

[@Aslan-bj2tn]

you are totally right.

[@BaoNguyen-eu2fg]

I think Tom love Anna

[@BaoNguyen-eu2fg]

Anna's having trouble with her emails. She's been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn't appropriate and Paul, the boss, isn't impressed. Anna needs some help from Tom who always has plenty of advice. Her email is rewritten and sent off, but will that be the end of the matter?

[@leichen4826]

how did you make those videos? Is there any video software? thank you

[@dorisfenella]

Why the voice is despective with Tom, you might be thinking I am weird but I like him.

[@kolyrahman4350]

Its Rob.I am sure always like to eat biscuits....

[@AnhNguyen-ez9fw]

Dear Mr. Anwar, I hope you are doing well. I am writing regarding your book. It's so nice and useful. I would like to put in 3000 books tomorrow. Please could you confirm that how many books you have had in stock. Your sincerely, Anh Nguyen How useful the program is! Thank BCC for creating the program. It makes me love learning English everyday. Some newwords: 1. waste of space 2. copy sb in on something 3. It's none of my business 4. have/get sthing done

[@serenapluchino1370]

Is Tom jealous, isn't he? ;)

[@soleilchao6298]

Serena P. I think so

[@giayentong3031]

True 😂😂😆

[@chocolateloli6746]

Why am I shipping characters in a BBC English video????

[@user-lp2iw8mf7w]

Great video! Thanks! But what is "ta" in the end of Anna's first email? 300 ta

[@cong1019]

if i am not wrong, it means Thanks.

[@yolandatorres3073]

This is not a date game she is try to do her work

[@amandaguo2712]

he's a waste of space hahahaha

[@therankingeth]

1. I hope you are well. 2. I am writing regarding... 3. Please could you confirm...? 4. Best wishes.

[@andrewozil9991]

why boss is obsessed with biscuit?

[@ambar9232]

He is Rob

[@Allinone-uh4iw]

I am a Bangladeshi 😋

[@ivoyz5967]

Quien está por amador aquí :(((

[@k0k3r42]

Am I Anna?

[@Redouan_El_Moussaoui]

hello anna

[@haosang74]

🥰🥰🥰

[@chaitralee1072]

He is a waste of space... meaning?

[@aliacereality8768]

He is useless

[@andrewozil9991]

Anna presents lots of foreign girls in the UK. But the problem no one would like to work with Anna....Everyone is looking for someone who has already experienced or knows at least how to write an email. These videos not even from real life...Wish companies hired people who want to learn from beginning...

[@jamidehlin7863]

Bruh what😂😮

[@carlacouyet8505]

Thank you!!!! Its very useful

[@gladysagboro5533]

Great