You're Making These 10 Mistakes When Speaking on the Phone

[@EJSNJ]

Thank you, Kyle. I am of the generation in which the rotary dial telephone sat on a dedicated table in my grandparents' dining room, and speaking on the phone was like a visit. It entailed sitting in the phone chair, greeting the caller, giving undivided attention, and concluding with a proper goodbye. Only those in the dining room could overhear. I am still partial to telephone calls over emails and texts, but I do appreciate your point about attempting to respond to the preferences of others. Sensitivity to others is a gentlemanly quality, and this is one important application in the 21st Century.

[@CURIOUZKALAI_M]

I was expecting this kinda same phone etiquette video in a good channel here in India, but this channel turned in!❤ Thanks a lot.

[@rogernobbs6559]

Great video, Kyle. Mobile phones have perversely ruined the way most people interact despite giving them greater scope for communication. People now think they must answer calls wherever they are and, even stranger, that they should be able to have a conversation wherever they are, even if they are standing by a three-lane highway or a train line. I once let my phone ring because I was at a grocery check-out. The girl serving me asked me whether I was going to answer it and was surprised when I said whoever it was would either leave me a message or call back if it was urgent. I had to explain that checking my groceries out and letting her serve the next customer was the priority. I'm still not sure she got it. BTW, I am fervently hoping that "Ahoy-hoy!" becomes a standard greeting once again.

[@carljonascords1392]

11. Not taking proper notes when receiving a call for someone else (cultural technique died when landlines became irrelevant) - Caller Information (Who, Company, Role, how to be contacted) - Date and Time - Reason for the Call - Expecation of the caller / Follow-up

[@gentlemansgazette]

A good point to remember!

[@justadad2304]

Love this, so very true!

[@RAWDEAL064]

This. Been teaching my guys this.

[@davegonzalez2140]

Just started a new job in tech support, you guys just treated me to more succinct training than the job!

[@pensivepenguin3000]

When calling a business, if the representative who answers introduces themselves by name, use their name in response. For example, if they say, “hi. This is Angela. How may I help you?” You can respond with something like, “hi Angela. This is Tim and I was calling about my appointment.” This is a simple acknowledgment that shows respect, and, in my experience, often results in a better customer service experience

[@TravisInDallas]

I am absolutely awful with names. Unless its a very common name I will forget the minute they stop pronouncing it.

[@EJSNJ]

This is absolutely true. Thank you.

[@justadad2304]

Yes! All human beings deserve the respect of being recognized.

[@arthur3545]

Every video Kyle makes is phenomenal!! I hope to see many many more from him!

[@regsantotomas]

Smart phones seem to rob many of the simple ability to consider real human beings around them instead of overly focusing on virtual ones behind the device.

[@pearlluber5849]

A most welcome topic.

[@azminek7154]

#1: Some people are chronic procrastinators and put off answering texts. For a phone call they either have to answer there and now or explicitly ask for more time to make a decision. Organizing an event when half the group don't bother to say they are coming, just show up or get offended because you didn't make a reservation for them is not a good experience. #4: A polite greeting is a good advice, but a cell phone is not a landline. It belongs personally and uniquely to you, therefore I never introduce myself for 2 reasons. First, the caller knows who they want to call for and if not, they should ask for identity confirmation. The second is, it's a phising call and not introducing yourself puts them at a disadvantage. The third option would be a wrong call, but it's quick to resolve after the first sentence.

[@cgimovieman]

I agree with all of these so much, but oh my gosh is rule number eight a rabbit’s hole of my pet peeves. I find it so rude when people have phones out in theaters, restaurants, funerals or religious venues, or even to be talking on your phone while placing an order at stores or cafes. It’s become such ubiquitous behavior to have a phone out all of the time. There can seemingly never be a time for people where they just patiently wait quietly without their phone out. I’m not sure what to do about this, as more and more people seem fine with it. But I will politely speak up about it sometimes.

[@pensivepenguin3000]

We can’t control the behaviors of others. All we can do is model the behaviors we want to see more of in the world

[@themoderndandy713]

Interestingly, my experience (which of course is not an ideal indicator of universal truth) is that older people have their phones out at inappropriate times more than younger people. In the very last ballet I went to last season, an older woman was checking her phone, and an usher had to insist she stop. An older relative often refuses to put down his phone even when I'm telling him something very important-and he's just playing mobile games. The young people in my life seem to have a good idea of when it's appropriate to use a cell phone and when it isn't. Side note: I often am on my cell phone at restaurants, but never for calls or anything audible. I solo dine a lot, and I don't think it's sensible to just stare at a wall for twenty minutes while I wait for my food. If someone else is with me, though, the phone goes away.

[@didamnesia3575]

There's nothing for you to speak up about. You're in public. You have no right to impose your will on others. Keep your hands to yourself. Keep your rudeness to yourself. You have no right to ruin someone else's day with your personal pet peeves.

[@pensivepenguin3000]

@@themoderndandy713 there’s definitely something to this. It seems like for some older folks, my mom included, they’ve figured out how to operate smart phones but haven’t really picked up on the smart phone etiquette that has been informally established over the years

[@pensivepenguin3000]

@@didamnesia3575 quite a heated reaction there to the original comment. Are you feeling OK today?

[@jimgrant4348]

Lets review history. We started off yelling at people at a distance. Then we were beating drums. Next came smoke signals. Technology advanced and we had the telegraph. Then the telephone. Now we're going back to the telegraph through texting. A few years ago I was meeting my brother for dinner. I was early and was waiting in the bar. Two young women in their early twenties had their phones out and were laughing. I asked the bartender what was so funny. He shrugged and said he didn't know, but they were texting each other. Too many people don't know how to have a conversation with people. Sorry, I don't want to guess what the TLA is, (three letter acronym). If it's inconvenient to take a call, send a text. Now days if I receive a call from a number I don't recognize or comes across as possible solicitation I answer yes. A robo call doesn't recognize the response and disconnects and doesn't recognize the number as good. Keeps me from even more spam calls.

[@RichardT2112]

Great advice. Sad state of affairs though, that these tips need to be even stated.

[@davidwilliams1060]

Thanks. I can’t pick up on nuances in people’s voices on the phone and can’t play the “guess who this is” game. One woman tried to play for ten minutes and it turned out to be a wrong number!

[@PratikDalvi-x6x]

helpful

[@danyaljafar]

Please review Crockett and Jones shoes, id love to get an insight on your takes!

[@gentlemansgazette]

Do you own many pairs? We'd love to hear your thoughts too!

[@DragosDreamer1989]

4:04 - Miss Selina Kyle? You'd wish, buddy :)))....

[@tastemakerguidie]

two ninety four doesn't half a sewer drainage

[@Doctor_Al]

We live in the Golden Age of Self Absorption.

[@beastlymarek]

Just the video I needed after getting my first phone

[@samliquidchef9243]

I’m watching your videos from so long but I had to take some time offf from social! But I have to tell you after so many days; I believe your videos are going in down pitch , I mean it’s looking kind of different from the one which you use to post earlier Energies and now it’s down to pit

[@pensivepenguin3000]

This was unintelligible. Are you speaking Trumpanese?

[@jaklumen]

​@@pensivepenguin3000I understood just fine, and I know nothing of this pseudo language you speak of. For a reply on a video about etiquette, your form strikes me as quite bad. Have some common courtesy sir, and dispense with the political insults if you have any interest in sartorial style. Good day

[@gentlemansgazette]

Which videos of ours have you enjoyed the most?

[@TheoTheTimeTravelingMagician]

Oh dear lord Kyle! Please tell me what happened to poor sweet auntie helga! 😮

[@lorenzolbf927]

Kyle, you have got to give me Catwoman's phone number!!!! I don't have any cats either, but i want to know all about hers!😊

[@gentlemansgazette]

😅

[@ilnumeroperfetto696]

I'm starting to think we're severely underusing Preston's acting skills

[@ClaudioAdrianFuentesAlem-on8iw]

Thanks Lord.

[@FriedPlacentaBurger]

Dudes who call people from the bathroom stall.

[@holdenmahlers4294]

how come you never discussed Dark academia aesthetics in clothing ?

[@EZBISME]

I wasn’t aware that people spoke on phones

[@gentlemansgazette]

What's your preferred communication method?

[@EZBISME]

@@gentlemansgazettethat depends on the issue and the urgency.

[@gentlemansgazette]

@@EZBISME Understood! To your point, for some people, the issue, urgency, or preferred method of communication will result in a phone call 🙂

[@mackellar829]

A-L-W-A-Y-S "Take the curse off the call" i.e. "Hi, is this a good time to speak?" or "I'm not interrupting am I?" (I learned this while working for G.M.) ADDITIONALLY: When forwarding a call never ask, "May I ask who's calling" as it sounds nosey. Instead, "May I SAY who's calling" as it sounds helpful.

[@alaaibrahim2207]

Is this a fashion station or an etiquette learning lesson!!!

[@Doctor_Al]

"Gentleman's" Gazette, my friend. The clothes alone don't make the man.

[@gentlemansgazette]

We have many etiquette videos on the channel - enjoy!

[@enculpius]

Tech etiquette should be a graded part of school education.

[@rokiedecentra9656]

Comments are wild so far

[@barnastil591]

Someday, I hope to be able to afford a phone

[@iboofer]

Why have a phone when you can have a Roberto Ugolini fragrance from Fort Belvedere?

[@gentlemansgazette]

@@iboofer With many options for different phones at varying price points, why not have both?! 😉

[@jerrykinnin7941]

The worst thing about phone calls for me is bill collectors. Im a trucker so if the phone rings and i cant get to it in time. Then i call back. And to get to a human being i got jump thru hoops. Ill hang up. And wait for them to call back. I have pretty good phone etiquette. And since my divorce not as many bill collectors call. YAY ME.

[@DragosDreamer1989]

Speaking loudly over a video call (on speaker phone) in public spaces should be severly punished.

[@jasonkrick1614]

Mistake 1-10. You’re speaking on the phone. Text it, baby.

[@gentlemansgazette]

What if the person/business you want to contact doesn't have a text-based messaging option?

[@jasonkrick1614]

@@gentlemansgazette I know thousands and thousands of people in every demographic of age, ethnicity and financially. The only section of population I am unable to reach reliably with text or email is the homeless. Not even trying to be facetious. I also do not know of one business in this day and age that doesn’t have an email or text based system of communication. In fact, when I wanted to get a custom themed based birthday cake for my wife one year. The company had no phone number to contact. Everything was done by email. Right down to the delivery. 110% true. Business 101. Text or email them. 1) they don’t have to answer the phone because they are almost always in the middle of something. 2) they have a record of what was requested or required. And don’t have to call you back to ask again. Or they may forget completely.

[@gregderozier3846]

This is so silly.

[@DragosDreamer1989]

You'd be surprised how "unethical" most people can be when using their phones in public spaces, especially now in recent years since video calling has become much more common place.

[@gentlemansgazette]

Care to share more?

[@janerkenbrack3373]

Don't say speaking when you introduce yourself, that is, unless your last name is Speaking. To say, This is Kyle Speaking is redundant. Of course you are speaking, how else could they hear you? Just say your name. Hello, this is Kyle. Don't say speaking.

[@gentlemansgazette]

It likely originates from when phone users wanted to differentiate between their personalized answer machines "This is Kyle. Please leave a message", and from when you've got through to the actual person in real-time "This is Kyle speaking"

[@janerkenbrack3373]

@@gentlemansgazette That could be, but it remains redundant when speaking to someone. A phone conversation is very much like an in-person conversation. Imagine greeting someone and saying, "Hi, I am Kyle speaking. Or talking, or saying hello. You wouldn't announce that in person, so on the phone it sounds weird. Most people (including myself) ignore the redundancy and just move on with the business of the call, but we notice it.

[@gentlemansgazette]

@@janerkenbrack3373 Of course, when it's a true phone call (i.e. not a video call), there are fewer visual cues to the person making the call that they are speaking to the correct person. Unless you know the person you're calling well enough to be able to identify them from a single "Hello", adding a simple "this is X speaking" can help stop any confusion and the potential for a greater amount of time wasted in the back and forth of "Can I speak with X", "Oh, that's me"

[@janerkenbrack3373]

@@gentlemansgazette You misunderstand. You should tell them who you are, just drop the word speaking. They know you are speaking. Just say who you are. This is Kyle. That's all. If words are coming out of your mouth, they know you are speaking. Anyway, enjoy yourself today. And thanks for the videos.

[@omgitsjulian]

...Why are people holding their screen to their ear?

[@bvillebikelady3651]

That really is the correct way to speak on the phone; unfortunately, if I do this I accidentally reprogram parts of the phone with my face!😆😅🤣

[@gentlemansgazette]

Although more people seem to be holding their phones as if about to take a bite out of a slice of toast, we opted for the traditional way to demonstrate throughout the video 😉